2011 Toyota Venza Warranty, Maitenance, Services Guide
2011 Toyota Venza Manual
2011 Toyota Venza manual content summary:
- 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 1
Venza 2 0 1 1 MAINTENANCE GUIDE warranty & www.toyota.com Owner Information Change Form If your name or address has changed or you purchased your Toyota as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Toyota to contact - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 2
are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 3
Table of Contents WARRANTY INFORMATION Introduction Satisfaction Down the Road The Immobilizer Key Transportation Assistance If You Need Assistance Warranty Coverage at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 4
of Maintenance Items Vehicle Identification 34 36 52 55 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 5
details to all applicable owners we have on record. That's why it's important to send in the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 6
the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 7
been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and the aluminum key-code tag in - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 8
details, please consult your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 9
Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem of charge. To request that your case be reviewed through the program, complete the customer claim form in the Owner's Warranty Rights Notification - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 10
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at ( date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 11
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 12
be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2011 model year Venza vehicles distributed by Toyota that are originally sold - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 13
and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets. Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 14
Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 15
services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake cost of Toyota Toyota cost of transportation, telephone calls and lodging; the loss of personal or commercial - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 16
appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. WARRANTY Your Warranties in Detail 15 - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 17
Defect Warranty WARRANTY Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with applicable federal emissions standards. • Is free from defects Toyota test. service date, whichever occurs first. Additionally, components marked "8/80" in the parts - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 18
aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY PARTS LIST Air in Detail 17 - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 19
Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely because you do not have records to show - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 20
take your vehicle to an authorized Toyota dealership and present a copy of the emissions test report. Also, take your maintenance Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 31, "Obtaining Warranty Service." REPLACEMENT PARTS - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 21
may also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. states to which the California Emission Control Warranty applies. 20 Your Warranties in Detail - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 22
all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 23
page 16). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2011 vehicle. In California, exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. WARRANTY 22 Your Warranties in Detail - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 24
Toyota to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. • If an emissions-related part listed on pages 17-18 is defective, the part will be repaired or replaced by Toyota Toyota Customer Experience Center at (800) 331-4331 or the California Air - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 25
service date, whichever occurs first. WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by: WARRANTY • The use of replacement parts not certified in accordance with aftermarket parts body Air Induction System • Intake manifold and intake air surge - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 26
the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 27
you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case they are needed. If your claim qualifies for coverage, the dealership will repair - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 28
coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 29
Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Warranties in Detail - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 30
that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 31
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 32
failure of a warranted part. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 33
of performance, safety and reliability from your Toyota. It can also increase your vehicle's with other important information related to vehicle service, you'll find factory-recommended maintenance Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 34
required to ensure that your warranty coverage remains intact. You should keep detailed records of vehicle maintenance, including date of service, mileage at time of service and a description of service and/or parts installation performed. The scheduled maintenance log in this booklet can help you - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 35
will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive 5,000 - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 36
the special operating conditions indicated. If you drive only occasionally under these conditions, it is not necessary to perform the additional services. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels, follow these cleaning guidelines to maintain - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 37
12 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 38
's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 39
or 24 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 25 - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 40
of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 41
42 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 40 - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 42
's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 43
60 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 55 - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 44
of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 45
78 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 70 - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 46
's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 47
96 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 85 - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 48
of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 49
or 114 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 50
's floor mat Clean cabin air filter Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 51
or 132 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 52
's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 4 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 53
Maintenance" sections of the Owner's Manual. Brake Lines and Hoses Visually inspect for qualified technician immediately. Cabin Air Filter Clean or replace at specified intervals. Driving in heavy traffic, damaged parts. A qualified technician should perform these operations. Drive Belts Inspect - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 54
floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. Your Toyota is equipped with Genuine Toyota Super Long-Life Coolant. The replacement intervals for engine coolant recommended in this booklet are based Owner's Manual. Engine Air Filter Replace - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 55
parts. A qualified technician should perform these operations. Fuel Tank Cap Gasket Visually inspect for cracks, deterioration and damage and replace if necessary. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual . Have any problem repaired immediately by - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 56
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 57
Notes MAINTENANCE 56 Maintenance Log - 2011 Toyota Venza | Warranty, Maitenance, Services Guide - Page 58
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809