2012 Toyota Highlander Warranty, Maitenance, Services Guide
2012 Toyota Highlander Manual
2012 Toyota Highlander manual content summary:
- 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 1
New owner, purchased vehicle used Effective date of this information Same owner, additional driver who should receive product/safety updates / Mo. Day / Year Vehicle Identification Number (required to process change) Mr. Mrs. Ms. Miss Dr. First name M.I. Last name Check here if - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 2
to-follow sections: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 3
Warranty Coverage at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 4
Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Schedule A - 4-Cylinder Engines Schedule B - V6 Engines Explanation of Maintenance Items Vehicle Identification 34 36 52 68 72 3 - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 5
enjoyable driving. To further demonstrate our commitment to our customers' change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service latest available at the time - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 6
equipped with an electronic "immobilizer" anti-theft system. When the key is inserted into the ignition switch it transmits an electronic code to an immobilizer computer. The engine and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 7
all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 8
vehicle must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2012 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 9
your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern driver's side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 10
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 11
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 12
will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2012 model year Highlander vehicles distributed by Toyota that are - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 13
transfer case and all internal parts, engine control computer, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 14
Alteration or tampering, including installation of non-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts • Airborne chemicals, tree sap, road debris (including stone chips - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 15
Limited Warranty WARRANTY Maintenance Expense Normal maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses a claim in lieu of repairs because the cost of repairs exceeded the cash value of the - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty WARRANTY DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 17
built and equipped to conform at the time of sale with applicable federal meet applicable emissions standards as determined by an EPA-approved emissions test. • This failure results or vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 18
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY PARTS LIST Air Conditioning - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 19
Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers • Sealing gaskets and devices • Sensors, solenoids, switches and valves * Warranted until first required - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 20
maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Toyota - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 21
also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 22
control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 23
Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2012 vehicle. In California, new motor vehicles must be designed, built and equipped system may include parts such as the fuel injection system, ignition system, catalytic converter and engine - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 24
or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications. If you have any questions regarding your warranty rights and responsibilities, you should contact the Toyota Customer Experience Center at (800) 331-4331 or the California Air Resources Board, Mobile - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 25
The parts listed here are covered for seven years or 70,000 miles from the vehicle's in-service date, whichever occurs first. Air Conditioner System • A/C tube and accessory (cabin) • A/C tube and accessory (cabin) O-Ring • Compressor • Compressor with magnet clutch • Condenser • Front evaporator - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 26
California Emission Control Warranty WARRANTY MAINTENANCE Catalyst System • Exhaust center pipe (including catalytic converter) • Exhaust front pipe on models equipped with 1AR-FE (including catalytic converter) • Exhaust manifold on models equipped with 2GR-FE (including manifold converter) You - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 27
maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Toyota - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 28
, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 Your Warranties - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 29
.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville, TN - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 30
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 31
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 32
a warranted part. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make outside the United States, U.S. territories and Canada and need warranty service, contact a local Toyota dealership. Please note, however, that your - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 33
timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance guidelines and a log Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 34
should change your vehicle's oil and filter). Failure to do so can cause oil starvation and or oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 35
will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive 5,000 - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 36
NOT USE: Any kind of chemical based cleaners, alcohol, solvents, gasoline, steam cleaners, scouring pads, wire brushes, or coarse abrasives to clean your wheels. MAINTENANCE Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity rating recommended for your vehicle - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 37
Driving on dirt roads or dusty roads: 10,000 miles or 12 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter NON-SYNTHETIC DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 36 Maintenance Log - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 38
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body SCHEDULE A NON-SYNTHETIC DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 39
Driving on dirt roads or dusty roads: 25,000 miles or 30 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter NON-SYNTHETIC DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 38 Maintenance Log - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 40
30,000 miles or 36 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 41
Driving on dirt roads or dusty roads: 40,000 miles or 48 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter NON-SYNTHETIC DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 40 Maintenance Log - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 42
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body SCHEDULE A NON-SYNTHETIC DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 43
Driving on dirt roads or dusty roads: 55,000 miles or 66 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter NON-SYNTHETIC DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 42 Maintenance Log - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 44
60,000 miles or 72 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 45
Driving on dirt roads or dusty roads: 70,000 miles or 84 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter NON-SYNTHETIC DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 44 Maintenance Log - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 46
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body SCHEDULE A NON-SYNTHETIC DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 47
Driving on dirt roads or dusty roads: 85,000 miles or 102 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter NON-SYNTHETIC DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 46 Maintenance Log - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 48
90,000 miles or 108 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 49
Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 100,000 miles or 120 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine coolant 4 Replace engine oil and oil filter 1 Rotate tires Visually inspect brake - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 50
Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body SCHEDULE A NON-SYNTHETIC DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 51
Driving on dirt roads or dusty roads: 115,000 miles or 138 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter NON-SYNTHETIC DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 50 Maintenance Log - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 52
,000 miles or 144 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 4 Rotate tires Inspect the following: Automatic - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 53
and body Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: SCHEDULE - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 54
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: SCHEDULE B SYNTHETIC 1 2 3 4 Reset the oil replacement reminder light - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 55
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 56
30,000 miles or 36 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 57
oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 40,000 miles or 48 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 58
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: SCHEDULE B SYNTHETIC 1 2 3 4 Reset the oil replacement reminder light - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 59
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 60
60,000 miles or 72 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 61
oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 70,000 miles or 84 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 62
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: SCHEDULE B SYNTHETIC 1 2 3 4 Reset the oil replacement reminder light - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 63
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 64
90,000 miles or 108 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 65
/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 100,000 miles or 120 months Check installation of driver's floor mat Inspect and adjust all fluid - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 66
engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: SCHEDULE B SYNTHETIC 1 2 3 4 5 Reset the oil replacement reminder light - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 67
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 68
,000 miles or 144 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 4 Rotate tires Inspect the following: Automatic - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 69
maintenance log indicates at which mileage/time intervals each item should " sections of the Owner's Manual. T Brake Lines and Hoses , burning, fluid leakage, broken parts and excessive wear. Check the pads immediately. Cabin Air Filter Replace at specified intervals. Driving in heavy traffic - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 70
of your vehicle. • Always properly secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. MAINTENANCE Engine Air Filter Inspect or replace at specified intervals. When - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 71
which maintenance schedule is applicable for your vehicle (based on engine AND OIL type). For VEHICLES CERTIFIED FOR 0W20 motor oil, the oil change interval is 10,000 miles or 12 months IF 0W20 MOTOR OIL IS BEING USED. If 0W20 is not available, 5W20 mineral oil may be used. However, it must be - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 72
instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. Spark Plugs Replace at specified intervals. Install new plugs of the same type as originally equipped. A qualified technician should perform this operation. Transfer Case Oil wheel. - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 73
Vehicle Identification Model In-service date Selling dealership MAINTENANCE Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number 72 Maintenance Log - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 74
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809