2012 Toyota Highlander Warranty, Maitenance, Services Guide
2012 Toyota Highlander Manual
2012 Toyota Highlander manual content summary:
- 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 1
New owner, purchased vehicle used Effective date of this information Same owner, additional driver who should receive product/safety updates / Mo. Day / Year Vehicle Identification Number (required to process change) Mr. Mrs. Ms. Miss Dr. First name M.I. Last name Check here if - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 2
any high-voltage (orange-colored) wiring and connectors. Do not touch the service plug, which is on the driver's side of the vehicle under the carpeted flap on the floor next to the second-row bench seat. If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 3
to-follow sections: one for warranty and one for maintenance. The tab on the side of each page identifies the section you are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 4
Warranty Coverage at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your Responsibilities Operation and Maintenance Obtaining Warranty - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 5
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 34 36 52 56 3 - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 6
enjoyable driving. To further demonstrate our commitment to our customers' change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service latest available at the time - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 7
equipped with an electronic "immobilizer" anti-theft system. When the key is inserted into the ignition switch it transmits an electronic code to an immobilizer computer. The engine and service procedures for electronically registering replacement keys is restricted. Only a Toyota dealer or certain - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 8
all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key and - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 9
vehicle must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2012 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 10
your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern driver's side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 11
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at ( date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 13
replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2012 model year Highlander Hybrid vehicles distributed by Toyota - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 14
covers, oil pan, oil pump, engine mounts, engine control computer, water pump, fuel pump, seals and gaskets. Transaxle/Motor/Generator Case and all internal parts, transaxle mounts, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 15
Owner's Manual. Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 28. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Normal Wear and Tear Noise, vibration - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 16
Limited Warranty Maintenance Expense WARRANTY Normal maintenance services such as: • Engine tune-ups • Replacement of fluids and filters • Lubrication • Cleaning and polishing • Replacement of spark plugs and fuses a claim in lieu of repairs because the cost of repairs exceeded the cash value of the - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 17
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please note that - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 18
built and equipped to conform at the time of sale with applicable federal meet applicable emissions standards as determined by an EPA-approved emissions test. • This failure results or vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 19
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY PARTS LIST Air Conditioning - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 20
current sensor Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 21
of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 22
also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 23
control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 24
Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2012 vehicle. In California, new motor vehicles must be designed, built and equipped system may include parts such as the fuel injection system, ignition system, catalytic converter and engine - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 25
or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications. If you have any questions regarding your warranty rights and responsibilities, you should contact the Toyota Customer Experience Center at (800) 331-4331 or the California Air Resources Board, Mobile - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 26
in accordance with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air Conditioner System - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 27
and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will not deny a generator) Ignition System • Knock sensor * Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first. Your - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 28
and present a copy of the smog-check test report. Also, take your maintenance records in case they systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 29
, please follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 30
.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville, TN - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 31
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 32
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 33
a warranted part. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make outside the United States, U.S. territories and Canada and need warranty service, contact a local Toyota dealership. Please note, however, that your - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 34
timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance guidelines and a log Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of your vehicle. With - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 35
should change your vehicle's oil and filter). Failure to do so can cause oil starvation and or oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 36
will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive 5,000 - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 37
body. • DO NOT USE: Any kind of chemical based cleaners, alcohol, solvents, gasoline, steam cleaners, scouring pads, wire brushes, or coarse abrasives to clean your wheels. Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity rating recommended for your vehicle - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 38
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter 1 MAINTENANCE DEALER SERVICE VERIFICATION: DEALER SERVICE VERIFICATION: DATE: MILEAGE: DATE: MILEAGE: 36 - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 39
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 40
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 41
driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt Replace cabin air filter Replace engine air filter Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 42
oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 40,000 miles or 48 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 43
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 44
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 45
Log 60,000 miles or 72 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 46
oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 70,000 miles or 84 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 47
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: 1 2 3 Reset the oil replacement reminder light - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 48
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 49
driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt Replace cabin air filter Replace engine air filter Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 50
/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 100,000 miles or 120 months Check installation of driver's floor mat Inspect and adjust all fluid - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 51
Replace engine oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: 1 DATE: MILEAGE: 1 2 3 4 Reset the oil replacement reminder light - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 52
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 53
Log 120,000 miles or 144 months Check installation of driver's floor mat Inspect and adjust all fluid levels Re-torque drive shaft bolt Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 3 Rotate tires Inspect the following: Automatic - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 54
maintenance log indicates at which mileage/time intervals each item should " sections of the Owner's Manual. T Brake Lines and Hoses , burning, fluid leakage, broken parts and excessive wear. Check the pads immediately. Cabin Air Filter Replace at specified intervals. Driving in heavy traffic - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 55
floor mat designed specifically for the model and model year of your vehicle. • Always properly secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. Engine Air Filter - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 56
Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. NOTE: Your vehicle is certified with Genuine Toyota 0W20 motor oil. For VEHICLES CERTIFIED FOR 0W20 motor oil, the oil change - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 57
the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When - 2012 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 58
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 56 Maintenance Log