2012 Toyota RAV4 Warranty, Maitenance, Services Guide
2012 Toyota RAV4 Manual
2012 Toyota RAV4 manual content summary:
- 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 1
RAV4 MAINTENANCE GUIDE WARRANTY & www.toyota.com OWNER INFORMATION CHANGE FORM If your name or address has changed Check one: Same owner, name and/or address has changed New owner, purchased vehicle used EVV Same owner, additional driver who should receive product/safety updates Effective date - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 3
2012 (RAV) T hank you for purchasing a Toyota vehicle. We know you have many options when considering which vehicle to buy, and we appreciate your decision to select Toyota. We want you to enjoy owning your Toyota as much as you enjoy driving it. This booklet is designed to help. Here you'll find - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 4
the Road The Immobilizer Key Transportation Assistance If You Need Assistance Warranty Coverage at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 5
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 34 36 52 55 3 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 6
the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 7
ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 8
), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain registered locksmiths can obtain the key - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 9
must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2012 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 10
: • Your Toyota's vehicle identification number (located on the driver's side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer relations representative will assist you in working with the dealership to find a satisfactory - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 11
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at ( date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 12
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 13
or replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2012 model year RAV4 vehicles distributed by Toyota that are - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 14
and Transaxle Case and all internal parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 15
Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by a separate - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 16
services such as Engine tune-ups Replacement of fluids and filters to inconvenience; the cost of transportation, telephone implied warranty. Toyota does not authorize any with this vehicle. Toyota shall not be liable a claim in lieu of repairs because the cost of repairs exceeded the cash value of the - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 17
appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. WARRANTY Your Warranties in Detail 15 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 18
COVERED AND HOW LONG Emission Defect Warranty WARRANTY Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time miles from the vehicle's in-service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota provides coverage of three years - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 19
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY PARTS LIST Air Conditioning - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 20
will not deny a warranty claim solely because you used a service provider other than a Toyota dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. Ignition System Distributor and internal parts - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 21
Toyota will notify you in writing of the reason within the same period. If we fail to do so, we will repair systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 22
California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission to which the California Emission Control Warranty applies. 20 Your Warranties in Detail - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 23
.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 24
control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 25
defective, the part will be repaired or replaced by Toyota. This is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends that you - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 26
with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air Conditioning System Compressor - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 27
the Owner's Manual and this booklet. Toyota will not deny a covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 28
we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or when a delay is caused by factors beyond the control of Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 29
follow the steps described under "If You Need Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your Warranties - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 30
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 31
Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 32
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 33
is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 34
reliability from your Toyota. It can also increase your vehicle's resale value. The following pages are designed to help you make sure your vehicle receives proper and timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 35
date of service, mileage at time of service and a description of service and/or parts installation performed. The scheduled maintenance log in this booklet can help you document this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Toyota will - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 36
will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 37
the special operating conditions indicated. If you drive only occasionally under these conditions, it is not necessary to perform the additional services. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels, follow these cleaning guidelines to maintain - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 38
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 39
or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 40
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 41
36 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 42
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 43
or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 44
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 45
Log 60,000 miles or 72 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 46
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 47
or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Reset the - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 48
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 49
108 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 50
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 51
or dusty roads: 2 Inspect engine air filter Tighten nuts and bolts on chassis and body Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 Reset the - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 52
dust covers Inspect drive shaft boots Inspect engine air filter Inspect steering linkage and boots Tighten nuts and bolts on chassis and body Driving while towing: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 53
cabin air filter Replace engine air filter Replace engine oil and oil filter 1 Replace spark plugs 3 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive belts Drive shaft boots Engine - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 54
mileage/time Owner's Manual. Brake leakage, broken parts and excessive wear Air Filter Replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or dusty areas may shorten filter's life. More frequent replacement may be necessary. Ball Joints and Dust Covers - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 55
is used, replacement intervals may be different. Engine Oil and Oil Filter Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. Engine Air Filter Inspect or replace at specified intervals. When - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 56
parts. A qualified technician should perform these operations. Fuel Tank Cap Gasket Visually inspect for cracks, deterioration and damage and replace if necessary. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual . Have any problem repaired immediately by - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 55 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 58
Notes MAINTENANCE 56 Maintenance Log