2012 Toyota RAV4 Warranty, Maitenance, Services Guide
2012 Toyota RAV4 Manual
2012 Toyota RAV4 manual content summary:
- 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 1
We know you have many options when considering which vehicle to buy, and we appreciate your decision to select Toyota. We want you to enjoy owning your Toyota as much as you enjoy driving it. This booklet is designed to help. Here you'll find information on Toyota's warranty coverage and maintenance - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 2
INFORMATION Introduction Satisfaction Down the Road If You Need Assistance The Immobilizer Key Transportation Assistance 4 5 7 9 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Tire Limited Warranty 10 13 17 Your Responsibilities Operation and Maintenance - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 3
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 22 23 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 24 26 42 45 3 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 4
adjustment, we mail details to all applicable owners we have on record. That's why it's important to send in the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. A Our goal is for every Toyota customer to enjoy outstanding - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 5
: • Your Toyota's vehicle identification number (located on the driver's side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer relations representative will assist you in working with the dealership to find a satisfactory - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 6
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 7
ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked in the vehicle, it won't start the vehicle unless the key has the same code as the immobilizer. SECURITY For security purposes, access to key codes and service procedures for - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 8
), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain registered locksmiths can obtain the key - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 9
and Alaska. For further details, please consult your Toyota dealer. INTRODUCTION • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 10
-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor. 10 Your Warranties in Detail - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 11
called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may may also have other rights that vary from state to state. Your Warranties in Detail 11 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 12
General Warranty Provisions WARRANTY COVERAGE AT A GLANCE WARRANTY 12 Your Warranties in Detail * Regardless of charge mode - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 13
motor assembly Power management control ECU Thermal control ECU WARRANTY Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. Restraint Systems Warranty This warranty covers repairs - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 14
• Alteration or tampering, including installation of non-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota Parts • Airborne chemicals, tree sap, road debris (including stone - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 15
capacity is NOT covered under warranty. In order to lessen the possibility of capacity reduction, follow the directions listed in the Owner's Manual under "Capacity Maintenance Expense Normal maintenance services such as Replacement of fluids and filters Lubrication Cleaning and polishing - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 16
page of the Owner's Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state. WARRANTY 16 Your Warranties in Detail - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 17
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 18
Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 19
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 20
by an authorized RAV4 EV dealership. Because your electric powertrain warranty service can only be performed by an authorized RAV4 EV dealership, Toyota does not recommend home-basing the vehicle outside the state of California. Outside the United States, U.S. Territories and Canada If you are - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 21
is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 22
reliability from your Toyota. It can also increase your vehicle's resale value. The following pages are designed to help you make sure your vehicle receives proper and timely maintenance. Along with other important information related to vehicle service, you'll find factory-recommended maintenance - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 23
date of service, mileage at time of service and a description of service and/or parts installation performed. The scheduled maintenance log in this booklet can help you document this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Toyota will - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 24
ensure that your vehicle receives first-quality service and parts, Toyota recommends having maintenance performed by an authorized Toyota dealership. Toyota dealership technicians are experts on Toyota vehicles, and they use Genuine Toyota Parts designed to your vehicle's exact specifications. When - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 25
drive only occasionally under these conditions, it is not necessary to perform the additional services. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels the same car wax as used for the vehicle body. • DO NOT USE: Any kind of chemical based cleaners, - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 26
Check installation of driver's floor mat Driving while towing, using a car-top carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 27
nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 Perform these service items only if you drive primarily under the conditions indicated. Not all vehicles are designed for towing. Refer to your Vehicle Owner's Manual for details. Maintenance Log 27 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 28
Check installation of driver's floor mat Driving while towing, using a car-top carrier, or heavy vehicle loading3: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 29
DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Perform these service items only if you drive primarily under the conditions indicated. Inspect thickness measurement and disc runout. Not all vehicles are designed for towing. Refer to your Vehicle Owner's Manual for details. Maintenance - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 30
Check installation of driver's floor mat Driving while towing, using a car-top carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 31
nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 Perform these service items only if you drive primarily under the conditions indicated. Not all vehicles are designed for towing. Refer to your Vehicle Owner's Manual for details. Maintenance Log 31 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 32
on chassis and body Driving while towing, using a car-top carrier, or heavy vehicle loading3: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 32 Maintenance - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 33
DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Perform these service items only if you drive primarily under the conditions indicated. Inspect thickness measurement and disc runout. Not all vehicles are designed for towing. Refer to your Vehicle Owner's Manual for details. Maintenance - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 34
Check installation of driver's floor mat Driving while towing, using a car-top carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 35
nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 Perform these service items only if you drive primarily under the conditions indicated. Not all vehicles are designed for towing. Refer to your Vehicle Owner's Manual for details. Maintenance Log 35 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 36
Check installation of driver's floor mat Driving while towing, using a car-top carrier, or heavy vehicle loading3: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 37
DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Perform these service items only if you drive primarily under the conditions indicated. Inspect thickness measurement and disc runout. Not all vehicles are designed for towing. Refer to your Vehicle Owner's Manual for details. Maintenance - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 38
Check installation of driver's floor mat Driving while towing, using a car-top carrier, or heavy vehicle loading2: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 39
nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 Perform these service items only if you drive primarily under the conditions indicated. Not all vehicles are designed for towing. Refer to your Vehicle Owner's Manual for details. Maintenance Log 39 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 40
Check installation of driver's floor mat Driving while towing, using a car-top carrier, or heavy vehicle loading3: Tighten nuts and bolts on chassis and body Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 41
DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 Perform these service items only if you drive primarily under the conditions indicated. Inspect thickness measurement and disc runout. Not all vehicles are designed for towing. Refer to your Vehicle Owner's Manual for details. Maintenance - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 42
which mileage/time intervals each Manual. T Therefore, dilution is needed when coolant in the vehicle is added. • Do not use TOYOTA Super Long Life Coolant (SLLC) or similar high quality ethylene glycol based parts. A qualified technician should perform these operations. Ball Joints and Dust Covers - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 43
of Maintenance Items Cabin Air Filter Replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or dusty areas may shorten filter's life. More frequent replacement may be necessary. • Service Campaign status (if any outstanding) will be displayed. • Firmware - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 44
the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 45
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 45 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 46
Notes MAINTENANCE 46 Maintenance Log - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 47
Notes MAINTENANCE Maintenance Log 47 - 2012 Toyota RAV4 | Warranty, Maitenance, Services Guide - Page 48
Notes MAINTENANCE 48 Maintenance Log