2013 Toyota Highlander Warranty, Maitenance, Services Guide
2013 Toyota Highlander Manual
2013 Toyota Highlander manual content summary:
- 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 1
the Toyota Family 2013 (HHV) 2013 (HHV) T hank you for purchasing a Toyota vehicle. We know you have many options when considering company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 2
Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 10 13 17 23 29 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 30 32 2 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 3
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 34 35 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 36 38 54 58 3 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 4
your vehicle's maintenance requirements. Be sure to review this information carefully, since proper maintenance is required to ensure that warranty coverage remains intact. All information in this booklet is the latest available at the time of publication and is subject to change without notice - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 5
dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem charge. To request that your case be reviewed through the program, complete the customer claim driver's side corner of the dashboard, under the window) • Current mileage - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 6
settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For is correct as of the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 7
code to an immobilizer computer. The engine will only start if the code in the key matches the code in the immobilizer. If the code does not match, the immobilizer disables the ignition and fuel systems. While an exact physical copy of the key will open the door and allow retrieval of items locked - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 8
will both open the doors and start the engine), one of the master keys is required. To make a key that will open the door for retrieval of items locked inside the vehicle, the aluminum key-code tag can be used. If a master key or the aluminum key-code tag is not available, a Toyota dealer or certain - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 9
-covered 2013 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. INTRODUCTION • The warranty repairs will take longer than one day to complete. • The warrantable condition requires - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 10
Notification booklet for additional information and the requirements applicable to your state. Which Vehicles Are Covered These warranties apply to all 2013 model year Highlander Hybrid vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 11
booklet. California residents: Toyota offers you assistance through an informal dispute settlement program called the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 12
General Warranty Provisions WARRANTY COVERAGE AT A GLANCE WARRANTY 12 Your Warranties in Detail - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 13
covers, oil pan, oil pump, engine mounts, engine control computer, water pump, fuel pump, seals and gaskets. Transaxle/Motor/Generator Case and all internal parts, transaxle mounts, seals and gaskets. Front-Wheel-Drive System . WARRANTY Hybrid System Warranty This warranty covers repairs needed - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 14
Owner's Manual. Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 29. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Normal Wear and Tear Noise, vibration - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 15
services such as Engine tune-ups Replacement of fluids and filters Lubrication Cleaning and polishing Replacement of spark plugs and fuses Replacement of worn wiper blades, brake that actual vehicle mileage cannot be readily determined lieu of repairs because the cost of repairs exceeded the cash - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 16
Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 17
sale with applicable federal emissions standards. • Is free from defects in materials and workmanship that may cause the vehicle to fail to meet these standards. Federal regulations require applicable emissions standards as determined by an EPA-approved emissions test. • This failure results or will - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 18
the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Air/fuel ratio feedback control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components Air - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 19
• Hybrid battery* • Hybrid control module (power management control module) (8/80)* • Inverter with converter* • Motor • System main Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 20
performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or noncompliance caused by lack of maintenance is not covered by this - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 21
(6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 22
We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 23
Vehicles covered by this warranty are also covered by fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 24
passes the test. This is your Emission Control System PERFORMANCE System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota recommends that you retain all receipts covering - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 25
Suction tube no. 1 Air/Fuel Metering System • Air fuel ratio sensor • Engine control computer (engine control module) • Fuel pressure regulator • Fuel pump • Injector • Throttle body Air Induction System • Intake manifold and intake air surge tank Catalyst System • Exhaust center pipe (including - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 26
System WARRANTY Charcoal canister Fuel tank Fuel tank filler pipe Fuel tank solenoid main valve You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely because you do not have records to show - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 27
and present a copy of the smog-check test report. Also, take your maintenance records in your vehicle within 30 days (unless a shorter period is required by law). If your claim is denied, Toyota will systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 28
warranty coverage, please follow the steps described under "If You Need Assistance" on pages 5-6. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 29
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 30
according to the instructions in the Owner's Manual and this booklet. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of service and a description of - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 31
an extensive inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 32
reimbursed for warranted parts at the manufacturer's suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Toyota's recommended time allowance for the repair. If your vehicle requires emergency repair, Toyota assumes no liability for subsequent failures - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 33
Notes WARRANTY Your Responsibilities 33 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 34
maintenance, your vehicle requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the "Vehicle Maintenance and Care" section of the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation of - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 35
should change your vehicle's oil and filter). Failure to do so can cause oil starvation and or oil gelling, which can result in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 36
sure to keep an eye on your mileage so that you obtain maintenance when recommended. If you are a low-mileage driver, mark your calendar to remind yourself to you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service verification area with the following stamp - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 37
for the vehicle body. • DO NOT USE: Any kind of chemical based cleaners, alcohol, solvents, gasoline, steam cleaners, scouring pads, wire brushes, or coarse abrasives to clean your wheels. Engine Oil Selection Please refer to your Owner's Manual for the specific oil viscosity rating recommended for - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 38
dusty roads: 10,000 miles or 12 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace engine oil and oil filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 39
such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 40
25,000 miles or 30 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 41
and body Driving while towing, using a car-top carrier, or heavy vehicle loading5 : Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 42
35,000 miles or 42 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 43
such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 44
55,000 miles or 66 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 45
rear differential oil Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 6 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after maintenance at every 5,000 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 46
65,000 miles or 78 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 47
distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after maintenance - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 48
85,000 miles or 102 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 49
and body Driving while towing, using a car-top carrier, or heavy vehicle loading5 : Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 50
95,000 miles or 114 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 51
a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 1 4 5 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 52
115,000 miles or 138 months Check installation of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 53
rear differential oil Tighten nuts and bolts on chassis and body MAINTENANCE DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 6 Reset the oil replacement reminder light ("MAINT REQD") or the message "OIL MAINTENANCE REQUIRED" on the multi-information display after maintenance at every 5,000 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 54
. Please note that many maintenance items should be performed only by a qualified technician. For further information on maintenance items you can perform yourself, see the "Vehicle Maintenance and Care" and "Do-It-Yourself Maintenance" sections of the Owner's Manual. T Brake Lines and Hoses - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 55
driver's floor mat designed specifically for the model and model year of your vehicle. • Always properly secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never install the driver's floor mat upside down. Engine - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 56
Tank Vapor Vent System Hoses Visually inspect for corrosion, damage, cracks, and loose or leaking connections. Tighten connections or replace parts as necessary. Fuel Tank Cap Gasket Visually inspect for cracks, deterioration and damage and replace if necessary. Nuts and Bolts on Chassis and Body - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 57
and damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. MAINTENANCE Maintenance Log 57 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 58
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 58 Maintenance Log - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 59
Notes MAINTENANCE Maintenance Log 59 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 60
Notes MAINTENANCE 60 Maintenance Log - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 61
Notes MAINTENANCE Maintenance Log 61 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 62
Notes MAINTENANCE 62 Maintenance Log - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 63
Notes MAINTENANCE Maintenance Log 63 - 2013 Toyota Highlander | Warranty, Maitenance, Services Guide - Page 64
Notes MAINTENANCE 64 Maintenance Log