2013 Toyota Venza Warranty, Maitenance, Services Guide
2013 Toyota Venza Manual
2013 Toyota Venza manual content summary:
- 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 1
APPROVAL SHEET TWEDDLE GROUP 24700 MAPLEHURST DRIVE CLINTON TOWNSHIP, MI 48036-1336 (586) 307-3700 - FAX: (586) 307-3708 PAGE PROOFS DATE CUSTOMER JOB NAME LANGUAGE Toyota Motor Sales, U.S.A., Inc. 5/15/12 1139965 JOB NUMBER 2013 Toyota Venza Warranty/Maintenance Logbook English First Printing - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 2
in. T For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to the - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 3
Key Transportation Assistance If You Need Assistance Warranty Coverage at a Glance 4 5 7 8 10 Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 11 12 16 22 28 Your - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 4
Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty 32 33 Maintenance Log Using the Maintenance Log Charts Maintenance Log Explanation of Maintenance Items Vehicle Identification 34 36 52 56 3 - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 5
card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 6
The Immobilizer Key THE NEW WORLD OF ANTI-THEFT TECHNOLOGY This Toyota vehicle may be equipped with an electronic "immobilizer" anti-theft system. When the key is inserted into the ignition switch it transmits an electronic code to an immobilizer computer. The engine will only start if the code in - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 7
if all registered master keys have been lost. If a Toyota dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high security key service. KEEPING THE KEY SAFE Replacing an immobilizer key may be costly. It is advisable to keep a spare master key - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 8
must be kept overnight due to dealer or owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2013 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 9
Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer relations representative - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 10
Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at ( , the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800) - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 11
Warranty Coverage at a Glance WARRANTY 10 Introduction - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 12
apply to all 2013 model year Venza vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 13
case and all internal parts, engine control computer, seals and gaskets. Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 14
New Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Toyota due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. Tires Tires are covered by - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 15
New Vehicle Limited Warranty Maintenance Expense WARRANTY Normal maintenance services such as Engine ; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; or liability in connection with this vehicle. Toyota shall not be liable for incidental or - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 16
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 8-9. Please - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 17
Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota standards as determined by an EPA-approved emissions test. • This failure results or will result in - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 18
System Air/fuel ratio feedback control system Cold-start enrichment system Deceleration control system Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components Air Induction System • Intake manifold and intake air surge tank - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 19
Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation (EGR) System WARRANTY • EGR gas temperature sensor • EGR valve • Associated parts You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 20
To do so, take your vehicle to an authorized Toyota dealership and present a copy of the emissions test report. Also, take your maintenance records in case vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 21
to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 22
and which were not in general use before 1968.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 23
parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 24
test, all necessary repairs and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control System presenting your vehicle to a Toyota dealership as soon as a problem exists. The warranty repairs should contact the Toyota Customer Experience Center at - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 25
's in-service date, aftermarket Front Evaporator Air/Fuel Metering System • Engine control computer (engine control module) • Fuel pump • Throttle body • Transmission control computer (transmission control module) Air Induction System • Intake manifold and intake air surge tank Catalyst System - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 26
California Emission Control Warranty MAINTENANCE Ignition System • Knock sensor You are responsible for performance of the required maintenance indicated in the Owner's Manual and this booklet. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 27
do so, take your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance records in case vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 28
within 30 days, you may have the repairs made under Toyota's provisions for emergency warranty repairs. See page 31 for details Assistance" on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 29
.) Your Toyota dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 30
you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 31
service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. WARRANTY Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 32
. EMERGENCY REPAIRS If your vehicle is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 33
performance, safety and reliability from your Toyota. It can also increase your vehicle's with other important information related to vehicle service, you'll find factory-recommended maintenance Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 34
in severe damage to your vehicle and require costly repairs that are not covered by the New Vehicle Limited Warranty. Maintenance Providers Maintenance and repair services may be performed by you or by any automotive service provider you choose. Toyota will not deny a warranty claim solely because - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 35
will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): Miles or Months? Toyota recommends obtaining scheduled maintenance for your vehicle every 5,000 miles or six months, whichever comes first. For example: • If you drive 5,000 - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 36
operating conditions indicated. If you only occasionally drive under these circumstances, it is not necessary to perform the additional services. SuperChrome and Alloy Wheel Care If you purchased genuine Toyota accessory Aluminum Alloy Wheels, follow these cleaning guidelines to maintain the - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 37
oil and oil filter 1 Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: MAINTENANCE Replace engine oil and oil filter 1 DEALER SERVICE VERIFICATION: DATE: MILEAGE: DEALER SERVICE VERIFICATION: DATE: MILEAGE: 36 Maintenance Log - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 38
temperatures below 32°F / 0°C: MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 39
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 40
and hoses Brake linings/drums and brake pads/discs 4 Drive shaft boots Engine coolant 5 Exhaust pipes and mountings Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses __ Fuel tank cap gasket __ Radiator and condenser __ Rear differential oil - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 41
If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 40,000 miles or 48 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 42
temperatures below 32°F / 0°C: MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 43
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 44
and hoses Brake linings/drums and brake pads/discs 4 Drive belts 5 Drive shaft boots Engine coolant 6 Exhaust pipes and mountings Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses __ Fuel tank cap gasket __ Radiator and condenser __ Rear - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 45
If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 70,000 miles or 84 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 46
temperatures below 32°F / 0°C: MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 1 2 3 4 5 Reset the oil replacement reminder light ("MAINT - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 47
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 48
lines and hoses Brake linings/drums and brake pads/discs 4 Drive belts Drive shaft boots Engine coolant 5 Exhaust pipes and mountings Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses __ Fuel tank cap gasket __ Radiator and condenser __ Rear - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 49
0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: 100,000 miles or 120 months Check installation of driver's floor mat Inspect and adjust all fluid levels Replace - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 50
in temperatures below 32°F / 0°C: MAINTENANCE Extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use: Replace engine oil and oil filter DEALER SERVICE VERIFICATION: DATE: MILEAGE: 1 2 3 4 5 6 1 Reset the oil replacement reminder light - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 51
of driver's floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1 Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 52
lines and hoses Brake linings/drums and brake pads/discs 5 Drive belts Drive shaft boots Engine coolant 6 Exhaust pipes and mountings Front differential oil __ Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses __ Fuel tank cap gasket __ Radiator and condenser __ Rear - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 53
Care" and "Do-It-Yourself Maintenance" sections of the Owner's Manual. T Brake Lines and Hoses Visually inspect for proper installation. Check by a qualified technician immediately. Cabin Air Filter Replace at specified intervals. Driving in heavy traffic, on dirt roads or in urban, desert or - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 54
Vehicle Maintenance and CareЉ section of the Owner's Manual). Your Toyota is equipped with Genuine Toyota Super Long-Life Coolant. The replacement intervals for engine coolant recommended in this booklet are based on replacement with Genuine Toyota Super Long-Life Coolant or similar high-quality non - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 55
primarily drive their vehicle under any of the listed Special Operating Conditions, the motor oil and filter should be replaced at 5,000 miles or 6 months, REGARDLESS OF THE OIL USED (OR CERTIFICATION OF THE VEHICLE). Fuel Lines and Connections, Fuel Tank Band and Fuel Tank Vapor Vent System Hoses - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 56
the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When - 2013 Toyota Venza | Warranty, Maitenance, Services Guide - Page 57
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE 56 Maintenance Log