3Com 2102PE Phone Guide
3Com 2102PE - NBX Business Phone VoIP Manual
View all 3Com 2102PE manuals
Add to My Manuals
Save this manual to your list of manuals |
3Com 2102PE manual content summary:
- 3Com 2102PE | Phone Guide - Page 1
NBX® Telephone Guide Telephones ■ NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone ■ NBX 2101 Basic Telephone Attendant Consoles ■ NBX 1105 Attendant Console ■ NBX Complement Attendant Software http://www.3com.com/ Part Number: 900-0095-01 Published: July - 3Com 2102PE | Phone Guide - Page 2
NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation. 5ESS is a registered trademark and 4ESS is a trademark of Lucent Technologies. Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems - 3Com 2102PE | Phone Guide - Page 3
14 Quick Reference Sheets 14 2 NBX BUSINESS TELEPHONES Business Telephone Buttons and Controls 16 Programmable Access Buttons on the Business Telephone 19 Default Settings 19 Status Lights for System Appearance Buttons on the Business Telephone 20 3 NBX BASIC TELEPHONE Basic Telephone Buttons and - 3Com 2102PE | Phone Guide - Page 4
Kinds of Mailboxes 37 Greeting-Only Mailbox 37 Phantom Mailbox 38 Group Mailbox 38 5 STANDARD FEATURES Answering a Call 40 Answering a Second Call 40 Using the NBX Telephone Display Panel 41 Tips on Using the Lists 42 More Ways to Dial a Call 42 An Internal Call 42 An External Call 43 Redialing - 3Com 2102PE | Phone Guide - Page 5
Guidelines About Features on NBX Telephones 50 Ringer Tones 50 Speed Dials 51 Personal Speed Dials 51 System-wide Speed Dials 52 NBX Telephones 54 Off-Site Notification 55 Do Not Disturb 58 Preventing Unauthorized Use of Your Telephone 59 Telephone Locking 59 Call Permissions 60 Class of Service - 3Com 2102PE | Phone Guide - Page 6
, AND TROUBLESHOOTING Connecting the Telephone 85 Attaching and Adjusting the Support Bracket 86 Low-Profile and High-Profile Positions 86 Wall-Mount Position 87 Security Wall-Mount Bracket 87 Moving Your Telephone 88 Swapping Telephones 88 Cleaning Your Telephone 88 Troubleshooting Problems 89 - 3Com 2102PE | Phone Guide - Page 7
in the release notes (readme.pdf) on the Resource Pack CD differs from the information in this guide, follow the instructions in the release notes. Analog telephones connected to the NBX system through the Analog Terminal Card or the single-port Analog Terminal Adapter can use most of the features - 3Com 2102PE | Phone Guide - Page 8
. NBX 25 Communications System NBX 100 Communications System 3Com SuperStack 3 NBX Networked Telephony Solution Table 3 lists conventions that are used throughout this guide. Table 3 Icons Icon Type Description Information note Information that describes important features or instructions - 3Com 2102PE | Phone Guide - Page 9
Your suggestions are important to us. They help us to make the NBX Documentation documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: [email protected] Include the following information with your - 3Com 2102PE | Phone Guide - Page 10
10 ABOUT THIS GUIDE - 3Com 2102PE | Phone Guide - Page 11
Codes Guide in the NBX NetSet utility. Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voice mailbox for the first time depends on: ■ The kind of telephone that you have ■ The kind of voice messaging system on your NBX system. Ask - 3Com 2102PE | Phone Guide - Page 12
12 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet and Messaging Password Feature NBX Business Phones Password - Set Initially If your system uses NBX Messaging, follow the NBX voice prompts to set your NBX password (which is the same for NBX NetSet and voice messaging) OR use the - 3Com 2102PE | Phone Guide - Page 13
. If your NBX system uses 3Com NBX Unified Communications or a third-party messaging application, off-site notification and other voice messaging features are available through your messaging application. See the application's documentation rather than using this Guide. Starting the NBX To use the - 3Com 2102PE | Phone Guide - Page 14
- The main NBX NetSet login dialog box ■ Administrator - The NBX NetSet main menu Guide (this guide) NBX Feature Codes Guide Quick Reference Sheets To open Business, Basic, or analog) appears. Adobe Acrobat Reader 4.0 or 5.0 is required to view the file. Reader 5.0 is available free on the NBX - 3Com 2102PE | Phone Guide - Page 15
chapter apply to all NBX Business Telephones and to the SuperStack 3 NBX, NBX 100, and NBX 25 Networked Telephony Solutions. For how these features work on an analog telephone connected to the NBX system, see the NBX Feature Codes Guide below any screen in the NBX NetSet utility. For a description - 3Com 2102PE | Phone Guide - Page 16
a-f 20 11 12 13 14 15 16 19 17 18 The NBX Business Telephones have these features: 1 Handset 2 MSG (Message) button - Accesses your voice mail messages through the NBX Messaging system. See "Listening to NBX Messages" in Chapter 4. 3 Display panel - Provides telephone status messages, Caller ID - 3Com 2102PE | Phone Guide - Page 17
See "Using the NBX Telephone Display Panel" in Chapter 5. 8 Program button - Reserved for future use. 9 Programmable Access buttons with indicator lights - See "Programmable Access Buttons on the Business Telephone" and "Status Lights for System Appearance Buttons on the Business Telephone" later in - 3Com 2102PE | Phone Guide - Page 18
18 CHAPTER 2: NBX BUSINESS TELEPHONES 15 Redial button - Redials the last telephone number or extension that you called. See "Redialing a Call" in Chapter 5. 16 Speaker button - Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is - 3Com 2102PE | Phone Guide - Page 19
Business Telephone Figure 2 displays the 18 programmable Access buttons. The One-Touch Speed Dials screen in the NBX NetSet utility shows your telephone's current button mappings the NBX Feature Codes Guide in the NBX retrieved from any other telephone on the system. See "Call Park" in Chapter - 3Com 2102PE | Phone Guide - Page 20
NBX BUSINESS TELEPHONES Status Lights for System Appearance Buttons on the Business Telephone The light for each Access button that is set up as an incoming line (system on an NBX Telephone shows the name and extension of an internal caller. If your organization purchases Caller ID service from - 3Com 2102PE | Phone Guide - Page 21
on the Basic Telephone ■ Programmable Access Buttons on the Basic Telephone Unless otherwise noted, the features discussed in this chapter apply to the SuperStack 3 NBX, NBX 100, and NBX 25 Networked Telephony Solutions. For a description of the features on the NBX Business Telephone, see Chapter 2. - 3Com 2102PE | Phone Guide - Page 22
on the NBX Basic Telephone. Figure 3 NBX Basic Telephone (Model 2101) 1 23 12 4 5 6 7 8 9 11 10 The NBX Basic your recent Missed, Answered, and Dialed calls), the internal user directory, or the personal and system-wide speed dial lists. See "More Ways to Dial a Call" in Chapter 5. The - 3Com 2102PE | Phone Guide - Page 23
button - Accesses your voice mail messages through the NBX Messaging system. See "Listening to NBX Messages" in Chapter 4. 6 Telephone key pad 7 See the NBX Feature Codes Guide below any screen in the NBX NetSet utility. ■ Call Toggle - The Call Toggle button is available only on the NBX Basic - 3Com 2102PE | Phone Guide - Page 24
TELEPHONE Status Icons on the Basic Telephone Your NBX Basic Telephone allows you to use two telephone lines at the same time. On the display panel, the behavior of the telephone icon next to - 3Com 2102PE | Phone Guide - Page 25
from any touch-tone telephone. If your system uses a messaging application other than NBX Messaging, such as 3Com® NBX® Unified Communications or a third-party messaging application, use the documentation for your messaging application instead of the instructions in this chapter. EXCEPTION: Use the - 3Com 2102PE | Phone Guide - Page 26
can set it to be your extension number. Then follow the instructions in Table 8 to change it to a more secure password. See "Security Tips" next. If your NBX system uses 3Com NBX Unified Communications or a third-party messaging system: ■ Use the feature code method in Table 8 to set and change - 3Com 2102PE | Phone Guide - Page 27
and Personal Greeting 27 Table 8 Steps to Changing Your Password Feature Business Phone Password - Change If your system uses NBX Messaging - Follow the NBX voice prompts to change your NBX password and NBX NetSet password. They are the same. Msg button + current password + # + 2 + follow - 3Com 2102PE | Phone Guide - Page 28
application other than NBX Messaging (such as 3Com NBX Unified Communications or a third-party messaging application), use the documentation for your messaging application instead of these instructions. Message Indicators When you have messages in your mailbox: ■ On an NBX Business Telephone - The - 3Com 2102PE | Phone Guide - Page 29
the message and then click Delete. From Your NBX To listen to your messages from your own NBX Business or Basic Telephone Telephone: 1 Pick up the Internal To listen to your messages from any NBX telephone other than your own NBX Telephone within your NBX system: 1 Pick up the handset and press the - 3Com 2102PE | Phone Guide - Page 30
VOICE MESSAGING Table 9 Managing Your NBX Voice Messages Play or repeat a message. Save the message. Delete the message from your mailbox. You cannot retrieve a message after you delete it. Reply to - 3Com 2102PE | Phone Guide - Page 31
Replying to a Message 31 Replying to a Message Forwarding a Message You can send a reply to the originator of a voice mail message. If you receive a message that is marked Private, you can send a reply only to the originator. To reply to a message after you listen to it: 1 Press 4. 2 After the - 3Com 2102PE | Phone Guide - Page 32
one of these destination numbers plus #: ■ The internal extension or mailbox number of the recipient ■ A One-Touch (on the NBX Business Telephone), personal, or system-wide speed dial number. See "Speed Dials" in Chapter 6. ■ A personal voice mail group list number. (See "Creating Personal Voice - 3Com 2102PE | Phone Guide - Page 33
1. 6 Dial one of these destination numbers plus #: ■ The internal extension or mailbox number of the recipient ■ A One-Touch (NBX Business Telephone only), personal, or system-wide speed dial number. See "Speed Dials" in Chapter 6. ■ A personal voice mail group list number. (See "Creating Personal - 3Com 2102PE | Phone Guide - Page 34
you press 1, dial one of these destination numbers plus #: ■ The internal extension or mailbox number of the recipient. ■ A One-Touch (NBX Business Telephone only), personal, or system-wide speed dial number. See "Speed Dials" in Chapter 6. ■ A site code plus extension (to send to a user on another - 3Com 2102PE | Phone Guide - Page 35
numbers plus # to add a destination address to the group: ■ The internal extension or mailbox number of the recipient. ■ A One-Touch (NBX Business Telephone only), personal, or system-wide speed dial number. See "Speed Dials" in Chapter 6. ■ A site code plus extension (to send to a user on another - 3Com 2102PE | Phone Guide - Page 36
in, the telephone rings once (giving you the chance to answer the call) and then sends the call to your call coverage point. On an NBX Business Telephone: 1 Press the FWD MAIL (Forward to Mail) button. The indicator light turns on. 2 To turn off Forward to Mail, press the button again. The - 3Com 2102PE | Phone Guide - Page 37
Other Kinds of Mailboxes The NBX system allows you (for the greeting as described in this section. Greeting-Only When NBX Messaging, select Greeting Only Mailbox. When you create the personal greeting, remember to tell callers that they cannot leave messages in this voice mailbox. For instructions - 3Com 2102PE | Phone Guide - Page 38
way that any other employee can but without a physical telephone connected to your NBX system. ■ If you are an employee who lives a long distance from your to an Access button on the NBX Business Telephone of each group member. The light next to the mapped button indicates when the group mailbox - 3Com 2102PE | Phone Guide - Page 39
a messaging application other than NBX Messaging, such as 3Com NBX Unified Communications or a third-party messaging application, use the documentation for your messaging application instead of the instructions in this chapter. CAUTION: The NBX telephone system operates over the LAN, not through - 3Com 2102PE | Phone Guide - Page 40
NBX Business Telephone, press the Speaker button. The display panel on an NBX Telephone shows the name and extension of an internal caller. If your organization purchases Caller ID service on any telephone on the NBX system is forwarded to the point that you specify in NBX NetSet > User Information > - 3Com 2102PE | Phone Guide - Page 41
numbers that you have set in NBX NetSet > Speed Dials or System Speed Dials, the list of the system-wide speed dial numbers To access the display panel lists: 1 Pick up the handset. Press one of the scroll keys to the right of the display. On an NBX Business Telephone, press a scroll key without - 3Com 2102PE | Phone Guide - Page 42
order. The system updates the directory section describes other standard dialing features. For information on dialing from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet utility. An Internal Call To dial an internal call: 1 Pick up the handset or, on an NBX Business - 3Com 2102PE | Phone Guide - Page 43
Telephone to scroll to a recent missed, answered, or dialed number, or a personal or system-wide speed dial number. If you have programmed one of the One-Touch buttons on the NBX Business Telephone, press that button. 3 When you finish speaking, hang up the handset, or if you are using the Speaker - 3Com 2102PE | Phone Guide - Page 44
■ If you select Forward Call to Phone Number, type that number in the Phone Number field. Do not use parentheses, see NBX NetSet > User Info > Call Permissions. ■ If you select Disconnect (no coverage), the system Chapter 7. On an NBX Business Telephone, press Hold. To return to the call, - 3Com 2102PE | Phone Guide - Page 45
the transfer, and hang up the handset. ■ If you are on an NBX Business Telephone and the recipient does not want to take the call, retrieve it by not occur.) Your administrator can disable announced Transfers for the entire NBX system. When that setting is enabled, every time that you press the - 3Com 2102PE | Phone Guide - Page 46
be using a telephone on the NBX system. The other three parties can be any combination of internal and external calls. From an NBX Telephone, follow these steps: On the NBX Basic Telephone, you must use the Feature code instructions in parentheses. For the NBX Business Telephone, use the Conference - 3Com 2102PE | Phone Guide - Page 47
user's voice mailbox. 4 Repeat steps 2 and 3 to conference in a fourth party. ■ On the NBX Business Telephone, to use your speaker phone during the conference call, press the Speaker button. ■ On the NBX Business Telephone, to turn off the microphone, press the Mute button. The other parties cannot - 3Com 2102PE | Phone Guide - Page 48
NBX Basic Telephone, or on an NBX Business Telephone that does not have a button programmed for Conference Drop: 1 Press the Feature button and 431. 2 The system Speaker Volume (NBX Business Telephones only) - To raise or lower the volume of the speaker when you are using the speaker phone, press the - 3Com 2102PE | Phone Guide - Page 49
from an analog telephone, see the NBX Feature Codes Guide below any screen in the NBX NetSet utility. For how to set up your NBX NetSet password for the first time, see Chapter 1. If your system uses a messaging application other than NBX Messaging, such as 3Com NBX Unified Communications or a third - 3Com 2102PE | Phone Guide - Page 50
, all of these features are available on the NBX 100, NBX 25, and SuperStack 3 NBX systems. ■ Your administrator determines whether some of the help you to distinguish your telephone's ring from the sound of other phones, use the NBX NetSet utility to select one of nine ringing tones. To change the - 3Com 2102PE | Phone Guide - Page 51
Dials This section describes the types of speed dials - personal speed dials and system-wide speed dials, plus the special case for NBX Business Telephones, called 9 Access buttons at the left of your NBX Business Telephone the administrator has not mapped to features. See "Special Case: One-Touch - 3Com 2102PE | Phone Guide - Page 52
. You can ask the administrator to map a system-wide speed dial number to one of the Access buttons on your telephone. See "Special Case: One-Touch Speed Dials" next. To use a system-wide speed dial: 1 Pick up the handset or, if you are using an NBX Business Telephone, you can press the Speaker - 3Com 2102PE | Phone Guide - Page 53
9 Access buttons at the right of your NBX Business Telephone (item 7 in Figure 2 in Chapter 2) as extension lines to manage incoming and outgoing telephone calls. Any of the remaining buttons that the administrator has not mapped to a feature or system-wide speed dial is available for a One-Touch - 3Com 2102PE | Phone Guide - Page 54
You need Adobe Acrobat Reader 4.0 or higher to open and add text to the LabelMakers. You can download Acrobat Reader 5.0 from the NBX NetSet utility, from the NBX Resource Pack CD, or from www.adobe.com. To use the LabelMakers: 1 Log in to NBX NetSet > Speed Dials > Telephone Labels. The label form - 3Com 2102PE | Phone Guide - Page 55
and Group columns in the upper right corner. If the columns show "Yes," your system administrator has enabled off-site notification for the NBX system and for the Class of Service group to which your telephone belongs. If "No," ask to have these features enabled. 2 Check Enabled, or, if you want - 3Com 2102PE | Phone Guide - Page 56
you listen to the message, you delete only the copy. The original voice mail message remains in your NBX voice mailbox. You must log in to the NBX voice mail system by telephone or through the NBX NetSet utility to delete your messages. 5 From the Interval drop-down list box, select the number of - 3Com 2102PE | Phone Guide - Page 57
message. ■ You receive a telephone call for each voice message. Follow the prompts to log in and listen to messages, or log in to the NBX NetSet utility. ■ If you specify Pager or VoiceMail for the first attempt: Attempt Method Effect 1 Pager or ■ You receive a telephone call or pager call - 3Com 2102PE | Phone Guide - Page 58
a call arrives. ■ You can use the telephone to dial outgoing calls. ■ You can use the telephone to dial internal and external pages. ■ An NBX Business Telephone does not broadcast incoming paging messages over the speaker. ■ If your telephone is part of a call pickup group, no other telephone in the - 3Com 2102PE | Phone Guide - Page 59
up. Your telephone is now in Do Not Disturb mode. The display panel on an NBX Telephone shows DO NOT DISTURB. 3 To disable Do Not Disturb mode, repeat steps to emergency services (such as 911 in the United States), or calls to telephone numbers that have been programmed in your system as "internal - 3Com 2102PE | Phone Guide - Page 60
can dial the call in the same way that you do from your own NBX telephone. When you use Class of Service (CoS) Override, any reports that are generated on the NBX system indicate that the CoS features of your own NBX telephone were applied temporarily to the telephone on which you made the call. - 3Com 2102PE | Phone Guide - Page 61
system. You can use your hand-held device to call numbers in its directory and to perform standard NBX Business NBX telephones. These instructions are for a typical headset and amplifier. You may need to modify some of these instructions . 3 Pick up the phone's handset off the phone and lay it down on - 3Com 2102PE | Phone Guide - Page 62
with: ■ An NBX Business Telephone, press the Release button. ■ An NBX Basic Telephone, press both set to On. ■ The handset is off the phone for a long time (for instance, overnight). It may headset for a long time (for instance, overnight), 3Com recommends that you set the mute and headset buttons on - 3Com 2102PE | Phone Guide - Page 63
on more than one NBX Business Telephone. For any of these features, if one person is using a telephone line, no one else can listen in on that same line from a different telephone. If your system uses a messaging application other than NBX Messaging, such as 3Com® NBX® Unified Communications or - 3Com 2102PE | Phone Guide - Page 64
an individual client or account. When you answer your telephone or when you dial a call, you dial a numeric account code that allows the NBX system to track time spent on the telephone with a client, perhaps to be associated with a billable account. To activate the Account Codes feature at any time - 3Com 2102PE | Phone Guide - Page 65
if the caller has blocked the information from being sent to the NBX system. Availability and service charges for External Caller ID vary by location. Calling Line Identity Restriction (CLIR) (NBX 100 and SuperStack 3 NBX) On NBX systems that are configured using T1 lines configured as D1, you may - 3Com 2102PE | Phone Guide - Page 66
SYSTEM Call Pickup To disable CLIR-All: 1 Pick up the handset. 2 Press the Feature button and 889 again. CLIR-ALL ON appears briefly in the display panel, and then disappears when you hang up the handset. To view your current CLIR-All setting, log in to NBX 1 Log in to NBX NetSet > User Information - 3Com 2102PE | Phone Guide - Page 67
Call Pickup 67 Directed Call Pickup To answer a call that is ringing on another user's telephone using the feature code: 1 Pick up the handset. 2 Press the Feature button followed by 455 and the user's extension. The call is directed to your telephone. To answer a call ringing on another user's - 3Com 2102PE | Phone Guide - Page 68
68 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Hunt Groups and Calling Groups Your administrator can establish informal "call centers" so that incoming calls can be directed to several phones. Calls that come in to your telephone through your extension go to the call coverage point that you - 3Com 2102PE | Phone Guide - Page 69
telephone. Table 11 Hunt Group Numbers (Assigned by the Administrator) On an NBX 100 system 850 - 879 On a SuperStack 3 NBX system 850 - 879 and 900 - 969 Your administrator can configure a hunt group to an Access button on an NBX Business Telephone. To log in to or to log out of the hunt group - 3Com 2102PE | Phone Guide - Page 70
a dynamic hunt group and do not answer a call when it rings on your telephone, the system logs you out of the group. To log out of a dynamic hunt group using the NBX NetSet utility: 1 Log in to NBX NetSet > User Information > Hunt Groups. 2 Select the number of the hunt group that you want - 3Com 2102PE | Phone Guide - Page 71
incoming call to ring simultaneously on all telephones in a group, for example, a customer service group. To log in to or out of a calling group follow the steps in " To view the list of users that belong to a group: 1 In NBX NetSet > User Information > Hunt Group, select a group. 2 Click Details. - 3Com 2102PE | Phone Guide - Page 72
numbers. Ask your administrator to verify the Call Park extensions for your location. Table 12 Factory Default Call Park Extension Numbers System SuperStack 3 NBX NBX 100 NBX 25 Default Extension Numbers 6000 - 6099 601 - 609 601 - 609 If the call is not answered within 5 minutes after it is - 3Com 2102PE | Phone Guide - Page 73
an announcement over a public address system that has a paging amplifier and speaker system that is connected to your NBX system Internal Paging 621 6201 Broadcast an announcement through the speakers on all NBX® Business Telephones on your system Simultaneous Paging 622 6202 Broadcast an - 3Com 2102PE | Phone Guide - Page 74
a Call to a Remote Office (NBX 100 and SuperStack 3 NBX) On these systems, you can dial calls between sites that are separated geographically but that are linked by a Wide Area Network (WAN) connection. Typical configurations are described in the next sections. Using Unique Extensions In the - 3Com 2102PE | Phone Guide - Page 75
Business Telephones ■ NBX Basic Telephones - If an 1105 Attendant Console is associated with an NBX Basic Telephone, you can create bridged extensions on the Attendant Console. Example: If an assistant's job is to answer a manager's telephone calls, your administrator can map the manager's extension - 3Com 2102PE | Phone Guide - Page 76
TELEPHONE SYSTEM Delayed Ringing Pulse Dialing (NBX Business Telephone extension or an incoming analog telephone line that is mapped to more than one telephone. Example: A telephone support DTMF dialing. ■ Your organization's telephone service provider offers low-cost, pulse-dialing-only service - 3Com 2102PE | Phone Guide - Page 77
dialing mode. Using a Mapped Button Your administrator can map a button on your telephone want the system to dial after switching to DTMF. The system dials any digits NBX Resource Pack CD: ■ NBX Call Reports * ■ NBX TAPI Service Provider (NBXTSP) ■ Windows 95 Prerequisites (for NBXTSP only) ■ NBX - 3Com 2102PE | Phone Guide - Page 78
78 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM - 3Com 2102PE | Phone Guide - Page 79
of the Attendant Console and CAS, the two can be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers. This chapter covers these features: ■ NBX 1105 Attendant Console - A device that works along with - 3Com 2102PE | Phone Guide - Page 80
support most of the same functions as the 12 Access buttons on the NBX Business Telephone. See Figure 8. In effect, the Attendant Console is an extension of the NBX Business Telephone or NBX ■ Phantom or personal mailboxes ■ Time of Day Service Modes (see your administrator for details) ■ Status - 3Com 2102PE | Phone Guide - Page 81
NBX NetSet utility or on the NBX Resource Pack CD. You need Adobe Acrobat Reader 4.0 or 5.0 to open and edit the LabelMakers. Acrobat Reader is available on the NBX Resource Pack CD or from www.adobe.com be retrieved from any other telephone on the system. See "Call Park" in Chapter 7. 7 Hold button - 3Com 2102PE | Phone Guide - Page 82
CHAPTER 8: ATTENDANT CONSOLES Attendant Console To use the Attendant Console LabelMaker: Labels 1 Log in to NBX NetSet > Speed Dials. 2 Right click Attendant Console Labels and save the file to your PC. 3 On your PC, open the file and edit the label template by clicking on the square that you want - 3Com 2102PE | Phone Guide - Page 83
access lines that you have specified in your general settings. Find/Phone# Display Provides the extension number and name of the person selected in Tab Hides entries in the NBX directory that you do not want to appear on other tabs, such as conference room phones. Quick Tab Provides quick access - 3Com 2102PE | Phone Guide - Page 84
so that it can Alt+K be retrieved from another telephone on the system. UnPark Releases a caller from a "holding pattern." Alt+U Release Click the user's name. The user's extension number and name appear in the Find/Phone # field. 3 Click the button for the way that you want to handle the call - 3Com 2102PE | Phone Guide - Page 85
Telephone This chapter covers these topics: ■ Connecting the Telephone ■ Attaching and Adjusting the Support Bracket ■ Moving Your Telephone ■ Swapping Telephones ■ Cleaning Your Telephone ■ Troubleshooting Problems The underside of the NBX Telephone is shown in Figure 9. Figure 9 Underside of the - 3Com 2102PE | Phone Guide - Page 86
86 APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING The underside of the NBX Business Telephone includes: 1 Handset cord (connects to the mounting bracket Attaching and Adjusting the Support Bracket Each NBX Telephone is shipped with a support bracket that you can attach to the - 3Com 2102PE | Phone Guide - Page 87
2 Wall with a solid backing 3 Support bracket in the low-profile position on opposite end of telephone Security Wall-Mount For how to order the optional security wall-mount bracket for NBX Bracket Telephones, consult your authorized NBX reseller. Read and follow the instructions that come with the - 3Com 2102PE | Phone Guide - Page 88
, MAINTENANCE, AND TROUBLESHOOTING Moving Your Telephone Swapping Telephones Cleaning Your Telephone All NBX Telephones have the associated with your physical telephone, only your administrator can move phone extension settings from one telephone to another. Always unplug your telephone - 3Com 2102PE | Phone Guide - Page 89
Troubleshooting Problems 89 Troubleshooting Problems Table 16 lists possible problems that you may encounter and the most likely solutions. Where possible, each solution refers to the section in this guide where you can find detailed information. Table 16 Possible Problems Possible Problem - 3Com 2102PE | Phone Guide - Page 90
TROUBLESHOOTING Table 16 Possible Problems (continued) Possible Problem Suggested Solutions I am unable to log in to the NBX NetSet utility. You must set up your voice mail before you can use the NBX NetSet utility. Press the MSG button. The prompts guide NBX Business Telephone the system. Hang - 3Com 2102PE | Phone Guide - Page 91
administrator 8 Adobe software 54, 81 All Ports Busy message 89 analog telephones on an NBX system 11 announcements, broadcasting 73 answering calls 40 65 Class of Service (CoS) override 60 cleaning telephones 88 CLIR 65 codes account and billing 64 NBX Feature Codes Guide 7 Complement Attendant - 3Com 2102PE | Phone Guide - Page 92
73 external telephone calls, dialing 43 F Feature button Basic Telephone 23 Business Telephone 19 Feature Codes Guide in NBX NetSet utility 11 feature settings CLIR-All 66 Do Not Disturb 59 Forward Calls to Mail 36 Find/Phone Tab Complement Attendant Software (CAS) 83 Flash button 19 forgot my - 3Com 2102PE | Phone Guide - Page 93
27 setting the first time 12 NBX 100 8 NBX 25 8 NBX Basic Telephone 21 NBX Business Telephones 15 NBX Messaging 25 NBX NetSet password 26 changing 12 forgotten 12 initial 12, 13 NBX NetSet utility getting started 13 overview 13 problems with 89 NBX Unified Communications messaging application 25 - 3Com 2102PE | Phone Guide - Page 94
button on Business Telephone 18 speaker phone 18 problems with 89 using 43 volume 48 speed dials 51 One-Touch 53 personal speed dial numbers 51 printing lists of 54 problems with 90 system-wide speed dial numbers 52 status icons, Basic Telephone display panel 24 SuperStack 3 NBX 8 support bracket - 3Com 2102PE | Phone Guide - Page 95
76 tones, ringer selection 50 Transfer button Attendant Console 81 Business Telephone 17 transferring calls 45 troubleshooting 85 list of possible problems 89 U unauthorized use of telephone, preventing 59 Unified Communications, NBX 25 urgent messages 36 user 8 V voice mail accessing through e-mail - 3Com 2102PE | Phone Guide - Page 96
96 INDEX
Part Number: 900-0095-01
Published: July 2002
NBX
®
Telephone Guide
Telephones
■
NBX 1102 Business Telephone
■
NBX 2102 Business Telephone
■
NBX 2102-IR Business Telephone
■
NBX 2101 Basic Telephone
Attendant Consoles
■
NBX 1105 Attendant Console
■
NBX Complement Attendant Software