3Com 3103 User Guide

3Com 3103 - NBX Manager VoIP Phone Manual

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  • 3Com 3103 | User Guide - Page 1
    NBX® Manager's Telephone Guide NBX Networked Telephony Solutions System Release 5.0 Part Number 900-0208 Published April 2005 http://www.3com.com/
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    delivered to you in conjunction with guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks
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    Icons in the NBX NetSet Utility 16 Quick Reference Guides 17 2 3COM 3103 MANAGER'S TELEPHONE Telephone Buttons and Controls 19 Programmable Access Buttons 22 Status Lights for Access Buttons 23 Display Panel 23 Display Panel Contrast 24 Features 25 3 NBX MESSAGING NBX Messaging Components 27
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    Private or Urgent 39 Other Ways to Manage Your Voice Mail Messages 40 Other Kinds of Mailboxes 40 Greeting-Only Mailbox 40 Phantom Mailbox 41 Group Mailbox 41 4 STANDARD FEATURES Answering a Call 43 Caller ID 44 Answering a Second Call 44 Using the 3Com Telephone Display Panel 44 Dialing a Call 45
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    57 5 PERSONALIZING YOUR TELEPHONE Guidelines About Features on NBX Telephones 59 Ringer Tones 60 Speed Telephone 70 Telephone Locking 70 Call Permissions 71 Class of Service Override 71 Using a Headset 72 With the 3Com Manager's Telephone and 3Com 3102 Business Telephone 72 Returning to the Headset
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    the System 92 Paging Zones 92 Configurable Operators 93 How Configurable Operators Work 93 Configuring the Operators 94 Using Message Waiting Indicator to Telephone 95 Sending an MWI Message 95 Retrieving an MWI Message 95 Deleting MWI Messages 96 Cancelling an MWI Message 97 Dialing a Call to
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    113 Complement Attendant Software 114 Managing Calls 115 A TELEPHONE INSTALLATION AND MAINTENANCE Connecting the Telephone 117 Attaching and Adjusting the Articulating Support Bracket 119 Moving Your Telephone 121 Swapping Telephones 121 Cleaning Your Telephone 121 Troubleshooting Problems 121 INDEX
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    8
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    ■ 3Com 3103 Manager's Telephone ■ Attendant Consoles ■ 3Com 3105 Attendant Console ■ 3Com 1105 Attendant Console ■ NBX Complement Attendant Software If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in
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    new telephone The 3Com 3103 Manager's Telephone NBX Voice Messaging features Using standard telephone features Personalizing your telephone Enhanced system features Feature codes The Attendant Console and Complement Attendant Software Telephone maintenance and troubleshooting information References
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    full potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications. When you log in to the NBX NetSet utility as a user, you can view the PDF versions of the NBX Telephone Guides and NBX Feature Codes Guide by clicking the icons at the
  • 3Com 3103 | User Guide - Page 12
    the Your suggestions are important to us. They help us to make the NBX Documentation documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: [email protected] Include the following information with
  • 3Com 3103 | User Guide - Page 13
    Up Your Password and Voice Mail for the First Time ■ NBX NetSet Utility ■ Quick Reference Guides For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™ utility. Setting Up Your Password and Voice Mail
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    14 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password Feature 3Com Phones Analog Telephones Password - Set Initially If your system uses NBX Message button and 500 ** and follow the Messaging, follow the NBX voice follow the voice prompts voice
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    ). ■ Listen to and delete your voice messages from your computer as an alternative to managing calls on your telephone. ■ View your call permissions, certain current feature settings, and the internal user directory to call other users on your system. ■ Log in to and out of one or all ACD groups
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    NBX NetSet utility: 1 Ask your administrator for the IP address (or DNS host name) for your NBX telephone using NBX voice prompts or the Feature Code sequence. See Table 4 earlier in this chapter. 2 Click User to log in as a user. The password dialog box appears. 3 Type your NBX NetSet utility user
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    Quick Reference Guides 17 Telephone Guides (including this guide) NBX Feature Codes Guide Quick Reference Guides To open and print a copy of the Quick Reference Guides for the most frequently used features on your telephone: 1 Log in to the NBX NetSet utility. See "Starting the NBX NetSet Utility
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    18 CHAPTER 1: GETTING STARTED
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    work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ utility. Telephone Buttons and Controls Figure 1 shows the buttons and controls on the 3Com 3103 Manager's Telephone. The features are discussed after the
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    20 CHAPTER 2: 3COM 3103 MANAGER'S TELEPHONE Figure 1 3Com 3103 Manager's Telephone 1 2 21 3 4 20 5 19 6 7 18 17 16 outgoing calls ■ Features 3 Right buttons - Correspond to items on the display panel. Press to act on those items: ■ When there is a corresponding phone call, the button
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    buttons allow you to scroll through the items in the telephone display panel. See "Using the 3Com Telephone Display Panel" in Chapter 4. The left and right telephone's microphone when you are using the handset or headset, or when your telephone is in speaker phone mode. To turn off the Mute feature,
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    on hold, or start new calls. Programmable Access Buttons Figure 2 shows the 8 programmable Access buttons on the 3Com 3103 Manager's Telephone. Your administrator can set buttons to phone lines and features. You can set any other buttons to one-touch speed dials. To view or change the current
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    1 Headset / Handset Select button - Toggles audio between a headset that is connected to the telephone and the handset. See "Using a Headset" Display Panel Use the 3Com Manager's Telephone display panel to dial numbers and manage calls. Navigate and choose telephone features displayed on the panel
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    2: 3COM 3103 MANAGER'S TELEPHONE list, you can send a call to voice mail, add it to the phone book, park it, hold, transfer, conference, or release the call. If ■ Status of persistent features with icons: ■ Locked / Unlocked ■ Fwd to mail ■ Handset / Headset / Speaker ■ Telephone lines in use with
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    Exit when you have finished. Other User Configuration items should only be changed with the advice of your administrator. You can access a full range of features beyond those provided by buttons on the telephone by pressing the Features soft button. See "Using Feature Codes" in Chapter 7 for a list
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    26 CHAPTER 2: 3COM 3103 MANAGER'S TELEPHONE
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    listen to, save, and forward those messages from any touch-tone telephone. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. Exception: Use the procedures in "Changing Your Password
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    use the same 4-digit to 10-digit password to log in to the NBX NetSet™ utility and to access your NBX voice mail. You can change this password with your telephone (using the NBX voice prompts or a feature code) or through the NBX NetSet utility. To set up your password for the first time, see Table
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    Do not use passwords that can easily identify you, such as your phone extension or birth date. ■ Avoid simple passwords such as 1234 or 0000 to five personal greetings and choose which to use from the telephone. You can also review, delete, or choose which to make NBX Messaging > Personal Greeting.
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    system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. Message Indicators Here is how you can tell if you have messages in your mailbox: ■ On a 3Com 3103 Manager's Telephone - The indicator bar above the
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    password and press #. 3 See Table 6 for the buttons that you use to manage your messages. Listening from Any To listen to your messages from any 3Com Telephone other than your Internal 3Com own within your NBX system: Telephone 1 Pick up the handset and press the Message button. 2 Press * and dial
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    32 CHAPTER 3: NBX MESSAGING ■ If you call the main telephone number of your organization and: ■ The Automated Attendant answers your extension and password, and press #. Managing Your Use these buttons to manage your messages: Messages Table 6 Managing Messages Play or repeat a message. Save the
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    information. Sender information. Listen to the previous message. Replying to a Message You can send a reply to a voice mail message, provided that the NBX system has received the necessary caller ID information. If you receive a message that is marked Private, you can reply to the originator, but
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    NBX MESSAGING Forwarding a Message You can forward most messages, with or without comments. If you receive a message that is marked Private, you cannot forward it. To forward a message: 1 Log in to your voice mailbox at your telephone (to send to a user on another NBX system in your organization).
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    Sending a Message follow these steps: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At in this chapter.) ■ A site code plus extension (to send to a user on another NBX system in your organization). Example: neee or neeee (where n = one or
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    can create your own Personal Voice Mail Group either through the Groups telephone or through the NBX NetSet Utility. To create a personal voice mail list through the telephone: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options. 3 Dial 3 for Group Lists, and then
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    list number ■ A VPIM extension ■ A site code plus extension (to send to a user on another NBX system in your organization). Example: neee or neeee (where n = one or more site code a group from the telephone or from the NBX NetSet utility. To review or modify a Personal Voice Mail Group from the
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    . See "Speed Dials" in Chapter 5. ■ Another personal or system group list number ■ A VPIM extension ■ A site code plus extension (to send to a user on another NBX system). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system). For valid site
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    and OK to complete your changes. To delete a Personal Voice Mail Group from the NBX NetSet utility: 1 Log in Netset > NBX Messaging > Personal Group List. You see a list of your current personal voice mail and Sending a Message" earlier in this chapter. 2 In step 4 of those instructions, press 9.
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    NBX MESSAGING 3 To mark the message Urgent, press 1. To mark the message Private, press 2. 4 To send the marked message, press 1, or listen to the prompts for other choices. Other Ways to Manage messages in this voice mailbox. For instructions on changing the personal greeting, see "Changing Your
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    in the same way that any other employee can but without a physical telephone connected to your NBX system. ■ If you are an employee who lives a long distance "Listening to NBX Messages" earlier in this chapter. Group Mailbox A group mailbox is a voice mailbox from which a group of users can retrieve
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    42 CHAPTER 3: NBX MESSAGING
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    For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. Answering
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    if your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast, the display panel shows the external caller's name and telephone number. Answering a On 3Com Manager's Telephones, when a new call arrives while you
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    features. For information on dialing from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet utility. An Internal Call To dial an internal call: 1 Pick up the handset. Or, on 3Com Manager's Telephones person whom you want to call in the user directory, call logs, or a speed dial
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    46 CHAPTER 4: STANDARD FEATURES Redialing a Call On a 3Com Manager's Telephone: ■ Pick up the handset and call coverage point when your phone rings for a specified number of rings. ■ Call Forward Busy -Forwards incoming calls to a call coverage point when your phone is busy. If you have multiple
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    may be limited by your call permissions. To view your permissions, see NBX NetSet > User Information > Call Permissions. From the telephone, you can set call forwarding using feature codes. On the 3Com Manager's Telephone, you can also set call forwarding from the display panel. Use the NetSet
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    Forward No Answer on and off. You can specify the number of rings before the call is forwarded by logging into NBX NetSet > User Information > Call Forward Override. Call Forward Busy To set Call Forward Busy on a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to Call Forward
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    To cancel Call Forward Busy: 1 Press the Features soft button. 2 Scroll to Call Forward Busy. 3 Press Select. You can also use the Feature Code 467 to turn Call Forward Busy on and off. Call Forward All To set Call Forward All on a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll
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    four destinations: voicemail box, a phone number, the automated attendant, or disconnection. You can override these settings on the Call Forward Override page or by making changes on the telephone. To set the default call forwarding: 1 Log in to NBX NetSet > User Information > Call Forward Default
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    1 Log in to NBX NetSet > User Information > Call Forward Busy, calls will not ring at all when all of your lines are busy and will be immediately forwarded to the extension or external phone features can interact to affect call forwarding: Forward to Mail, Call Forward No Answer, Call Forward Busy
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    this extension is not busy, all calls are forwarded to the Call Forward Default destination after the number of rings specified in the Call Forward Default page of the NetSet utility. Putting a Call on Hold You can put a call on hold for any reason. On 3Com Manager's Telephones: 1 Press the Hold
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    call, the Transfer feature allows you to send that call from your telephone to any other internal line or, if your call permissions allow, to an outside line. To view your permissions, log in to NBX NetSet > User Information > Call Permissions. Your administrator can change your call permissions
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    One Button Transfer feature) for the entire NBX system. When user's telephone. Calls transferred to a user's mailbox by means of Direct Mail Transfer are always directed into that user's voice mailbox, even if the recipient has specified a different call coverage point. On a 3Com Manager's Telephone
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    yourself. You must be using a telephone on the NBX system to establish the call. The 3Com Manager's Telephone, you can also press the Right button corresponding to the call and choose Conference from the Actions menu to transfer a call. OR press the Features soft button and enter the Feature
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    you can hear them. ■ For details about the Speaker and Mute features, see "Telephone Buttons and Controls" in Chapter 2 for the 3103 Manager's Telephones. Disconnecting the Last Person That You Called Use the Conference Drop feature to disconnect the last person that you add to a conference call
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    accepts the transfer. Setting the Volume On any 3Com Telephone, use the Volume Control buttons to raise or that you hear when you are using the speaker phone for a conversation or just listening to the hear on the headset, put on the headset and activate it as specified for your headset. When you
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    58 CHAPTER 4: STANDARD FEATURES
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    ■ Off-Site Notification ■ Do Not Disturb ■ Preventing Unauthorized Use of Your Telephone ■ Class of Service Override ■ Using a Headset For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide below any screen in the NBX NetSet™ utility. For how to set up your
  • 3Com 3103 | User Guide - Page 60
    cannot switch your telephone with another user's telephone without first having your administrator reassociate your profile with the other telephone. Ringer Tones To help you to distinguish the ring tone of your 3Com® Telephone from the sound of other phones, use the NBX NetSet utility to select
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    you can press the Speaker button. 2 Press the Feature button plus the 3-digit personal speed dial code for the number that you want to many internal users. You can view the system-wide speed dial list through the NBX NetSet utility. Or you can view and dial from it using the telephone display panel
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    NBX NetSet > Speed Dials > One Touch. 2 Any box that has an asterisk in the margin is available for a personal or system-wide speed dial. In any of the asterisked text boxes under Number, type the telephone code, include the feature code, account code, and # before the telephone number Example: [888
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    features that are assigned to Access buttons on your telephone or attendant console using the LabelMaker in the NBX NetSet utility or on the NBX Resource Pack CD. To print labels for your telephone or attendant console: 1 Log in to NBX NetSet > Speed Dials. 2 Choose Telephone your 3Com Telephone or
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    instead of these instructions. To configure off-site notification for your NBX voice mailbox: 1 In NBX NetSet > NBX Messaging > Off-Site site notification for the NBX system and for the Class of Service group to which your telephone belongs. If "No," ask to have these features enabled. 2 Check
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    . You can listen to the messages using your PC sound device (a USB headset or a sound card with either speakers or headphones). If you delete the mail message remains in your NBX voice mailbox. You must log in to the NBX voice mail system by telephone or through the NBX NetSet utility to delete your
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    mailbox is full and someone tries to leave you a voice mail message, the NBX system does not send you an e-mail notification. ■ When you activate the Telephone Locking feature on your telephone, the NBX system sends you off-site notification messages only if the notification number (for example
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    . Follow the prompts to log in and listen to messages, or log in to the NBX NetSet utility. ■ If you specify Pager or VoiceMail for the first attempt: Attempt Method Effect 1 Pager or ■ You receive a telephone call or pager call for Voice Mail only the first new voice message.* and then you
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    defined for Call Forward All in NBX NetSet > User Information > Call Forward Override. You can ask your administrator to map the Do Not Disturb feature to an available Access button on your 3Com Telephone, or you can use the Feature Code to enable and disable the feature. When Do Not Disturb is in
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    . 2 Scroll to Do Not Disturb. 3 Press Select. You can also use the Feature Code 446 to turn Do Not Disturb on and off. To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to NBX NetSet > User Information > Feature Settings.
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    permissions schedule for your extension, or you can adjust it temporarily with the Telephone Locking feature. Telephone Locking To enable the Locking feature on a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to Lock Unlock. 3 Press Select. 4 Enter your voice mail password
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    other than NBX Messaging, use the documentation for your messaging application instead of these instructions. To enable the one-call-only Class of Service Override from a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to COS Override. 3 Press Select. 4 Dial your phone extension
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    CoS features of your own 3Com Telephone were applied temporarily to the telephone on which you made the call. Using a Headset You can use a headset that has a microphone with any telephone on an NBX system. ■ For how to connect and use a headset with the 3Com Manager's Telephone and 3102 Business
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    you receive an internal call, your telephone sounds a tone and activates the speaker phone. An external call (a call from outside your NBX system) rings to your telephone as usual. To enable Hands Free Active on Intercom on a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to
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    74 CHAPTER 5: PERSONALIZING YOUR TELEPHONE To cancel Hands Free Active on Intercom: 1 Press the Features soft button. 2 Scroll to Handsfree. 3 Press Select. You can also use the Feature Code 100 to turn Hands Free Active on Intercom on and off.
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    to appear on more than one 3Com® Business Telephone or 3Com Manager's Telephone. For any of these features, if one person is using a telephone line, no one else can listen in on that same line from a different telephone. If your system uses a messaging application other than NBX® Messaging, use the
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    TELEPHONE SYSTEM For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility. For how to set up your NBX your computer, it must have a sound device such as a USB headset or a sound card with either speakers or headphones. When you delete
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    external call: 1 Dial the phone number. If an account code is required on a 3Com Entry Telephone or analog telephone, you hear silence as the system waits for the required account code. If an account code is required on a 3Com Business, Basic, or Manager's Telephone, the display panel prompts you
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    NBX systems, if your organization subscribes to Caller ID service from your local telephone company, you can choose to prevent the NBX for all calls from your 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to CLIR-All. 3 Press Select. The NBX system does not send caller
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    off. To view your current CLIR-All setting, log in to NBX NetSet > User Information > Feature Settings. CLIR for Next External Call Only To enable CLIR for only the next call from your 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to CLIR. 3 Press Select. 4 Dial your number
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    . Directed Call Pickup You can answer a call that is ringing on a specific user's telephone. on a Specific Telephone To pick up a call from your 3Com Manager's Telephone: 1 Pick up the handset. 1 Press the Features soft button. 2 Scroll to Pickup, Directed. 3 Press Select. 4 Dial the extension of
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    an information hotline, or a customer service center. If you do not answer, calls that come in to your telephone: ■ Through your extension go to the ACD group. To log in to an ACD group using your 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to ACD Login Enabled. 3 Press
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    SYSTEM To log out of an ACD group using your 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to ACD Login Enabled. log out or not. To log in to an ACD group using the NBX NetSet utility: 1 Log in to NBX NetSet > User Information > ACD Groups. 2 Select the ACD group to log in to
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    a selected group. Viewing ACD Group Status Details Click Detail in NBX NetSet > User Information > ACD Groups to show more detailed information about the Incoming calls ring to one member of the hunt group. If that member's telephone is in use, or if that member does not answer the call, the
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    in a dynamic hunt group, you must log in to the group to be part of it. To log in to a dynamic hunt group using your 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to Hunt Group Login Enabled. 3 Press Select. 4 Dial the group number. 5 Dial the group password and press #.
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    85 To log out of a dynamic hunt group using your 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to Hunt Group Login Enabled. 3 logged in. To log in to a dynamic hunt group using the NBX NetSet utility: 1 Log in to NBX NetSet > Hunt Groups. 2 Select the hunt group to which you
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    on all telephones in a group, for example, a customer service group. To Telephone Call 2 Telephone #1 3 Telephone #2 4 Telephone #3 5 After a specified number of rings with no answer 6 Receptionist Group Membership To view the list of users that belong to a group: 1 In NBX NetSet > User
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    ACD or Hunt Group. The administrator configures the NBX system to specify whether a tone audible to the agent plays when the supervisor joins to monitor the call. To monitor an agent's ACD or Hunt Group call using a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to Supervisory
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    88 CHAPTER 6: GETTING MORE FROM YOUR TELEPHONE SYSTEM You can also press the Access supervisor to speak to both the agent and customer during a monitored call. The administrator configures the NBX system to specify whether a tone audible to the agent and customer is played when the supervisor
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    Supervisory Monitoring 89 To barge in to a call: 1 Monitor the ACD or Hunt Group call. 2 Press the soft button to select Barge-In from the display panel. ■ Barge-In is enabled for you, either silently or with a tone announcing the change, depending on system configuration. ■ Your display panel now
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    any 3Com Telephone or analog telephone by dialing the Call Park extension that you give during your announcement. This feature is useful again at the original telephone. Your administrator can modify the length of this waiting period. To park a call using a 3Com Manager's Telephone: 1 While you
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    Code 444 or pressing an Access button assigned to Call Park. To notify another user about the parked call: ■ From 3Com Manager's Telephones, place a new telephone call to the user's extension, or use the paging feature. See "Paging" next for details. To retrieve a parked call: 1 Pick up the handset
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    Feature 3-digit dial plan (default codes) External Paging 620 Broadcast an announcement over a public address system that has a paging amplifier and speaker system that is connected to your NBX system Internal Paging 621 Broadcast an announcement through the speakers on all NBX Telephones
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    3Com Cordless Telephones, 3Com Entry Telephones, and analog telephones can initiate but cannot receive a zone page. Configurable Operators The Configurable Operators feature listens to your prerecorded voice mail message, which includes the instruction to press an access digit (0 or 9) in order to
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    YOUR TELEPHONE SYSTEM Configuring external permissions in order for transfers to external phone numbers to complete successfully. If you or the User Information window. Configuring the Operator Destinations To configure your own destinations for System and Personal Operator: 1 Log on to NetSet > NBX
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    that have reached their MWI message limit (30) ■ Remote NBX systems over external line ■ Calling Groups, Hunt Groups, or ACD Groups To send an MWI message using a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to MWI to Phone Send. 3 Press Select. 4 Dial the extension you want
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    button to call the sender. You can also retrieve an MWI message with Feature + 414. Deleting MWI Messages Press the MWI Retrieve button to turn off in your list until you explicitly delete them or until the NBX system is rebooted. Your telephone can store a maximum of 30 MWI messages. When it is
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    message only from the same extension from which you sent the MWI message. To cancel an MWI message using a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to MWI to Phone Cancel. 3 Press the Select button. 4 Dial the extension to which you sent the MWI message that you want to
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    Extensions: 1000-1999 2 Wide Area Network (WAN) 3 NBX System in Atlanta Extensions: 2000-2999 4 NBX System in Dallas Extensions: 3000-3999 Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial
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    make calls using the buttons that are associated with the primary telephone. The administrator can create bridged extensions on: ■ Any 3Com Manager's Telephone ■ Any 3Com Business Telephone ■ A 3Com 2101 Basic Telephone if a 3Com Attendant Console is associated with it. The administrator creates the
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    , and the assistant's telephone is the secondary telephone. Your administrator can map a primary telephone's extension to one or more secondary telephones. Delayed Ringing (3Com Business Telephone, 3Com Manager's Telephone, and Attendant Console only) The Delayed Ringing feature prevents a call on
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    Dialing 101 Examples: ■ Some of your telephone lines are provided by a telephone company that supports only pulse dialing while other lines are provided by a different telephone company that supports DTMF dialing. ■ Your organization's telephone service provider offers low-cost, pulse-dialing-only
  • 3Com 3103 | User Guide - Page 102
    These software applications are available on the NBX Resource Pack CD: ■ NBX Call Reports * ■ NBX TAPI Service Provider (NBXTSP) ■ NBX Desktop Call Assistant * ■ Complement Attendant Software * ■ Palm Dialer ■ pcXset™ Soft Telephone * ■ NBX Media Driver * Applications with a * have been tested
  • 3Com 3103 | User Guide - Page 103
    feature codes with the 3Com® Telephones. It covers these topics: ■ NBX Tones ■ Feature Codes with 3Com Telephones ■ Using Feature Codes For help on accessing NBX® features from an analog telephone, see the NBX Feature Codes Guide in the NBX fast busy" tone, also called the "congestion" tone, when
  • 3Com 3103 | User Guide - Page 104
    Busy ■ Call Forward No Answer These features are "persistent," that is, each one remains active until you turn it off, as described in Table 9. If you forget which of the persistent features you have activated on your telephone, log in to NBX NetSet > User Information > Feature Settings. See "NBX
  • 3Com 3103 | User Guide - Page 105
    Feature Codes 105 3Com Manager's Telephone Most of the features that are listed in Table 9 are available on your 3Com Manager's Telephone activated the features that you want. Table 9 NBX Feature Codes Feature Account Codes ACD, Hunt, and Calling Groups Call Forward All Call Forward Busy Call
  • 3Com 3103 | User Guide - Page 106
    106 CHAPTER 7: FEATURE CODES Table 9 NBX Feature Codes (continued) Feature Feature Code See Caller ID Restriction (CLIR - All) - On/Off F + 889 "Caller ID" in Chapter 6 Caller ID Restriction (CLIR - Next Call) F + 890 "Caller ID" in Chapter 6 Class of Service Override F + 433 + your own
  • 3Com 3103 | User Guide - Page 107
    Codes 107 Table 9 NBX Feature Codes (continued) Feature Feature Code Monitor, Whisper, Barge-In F + 425 Password - Set Initially F + 434 + 1 "Bridged Extensions" in Chapter 6 "Using the 3Com Telephone Display Panel" in Chapter 4 "Using a Headset" in Chapter 5 Displays lists for you to scroll
  • 3Com 3103 | User Guide - Page 108
    108 CHAPTER 7: FEATURE CODES
  • 3Com 3103 | User Guide - Page 109
    are the primary users of the Attendant Console and CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers. This chapter covers these features: ■ 3Com Attendant Console - A device
  • 3Com 3103 | User Guide - Page 110
    . Your administrator can assign features to each Access button. Possible features include: ■ Status of internal telephone extensions (busy, available) ■ Status of external telephone lines ■ Speed dials for: ■ User extensions ■ Pager numbers ■ Cellular telephone numbers ■ Message Waiting Indicators
  • 3Com 3103 | User Guide - Page 111
    Attendant Console 111 Figure 7 3Com 3105 Attendant Console 1 Hold button - Places a caller on hold. 2 Transfer button - Enables you to send a call to another telephone. 3 Direct Mail Transfer button - Allows you to send a caller directly to another user's voice mailbox or phantom mailbox. 4 Call
  • 3Com 3103 | User Guide - Page 112
    LED is lighted when you have buttons 51 through 100 selected. Figure 8 and the text that follows it describe the features on the 3Com 3105 Attendant Console. Figure 8 3Com 1105 Attendant Console A B SHIFT 1 Access buttons - A light next to each button indicates whether the line is available or in
  • 3Com 3103 | User Guide - Page 113
    utility or on the NBX Resource Pack CD. See "Printing Labels" in Chapter 5. 4 Transfer button - Enables you to send a call to another telephone. See "Transferring a Call" in Chapter 4. 5 Direct Mail Transfer button - Allows you to send a caller directly to another user's voice mailbox or phantom
  • 3Com 3103 | User Guide - Page 114
    . Last Tab Sorts the list of users in alphabetical order by last name. Department Tab Sorts the directory by the user department. Hidden Tab Hides entries in the NBX directory that you do not want to appear on other tabs, such as conference room phones. Quick Tab Provides access to frequently
  • 3Com 3103 | User Guide - Page 115
    so that it can Alt+K be retrieved from another telephone on the system. UnPark Releases a caller from a call. Alt+E Managing Calls To manage incoming calls using the user by last name, click the Last tab. 2 Click the user's name. The user's extension number and name appear in the Find/Phone
  • 3Com 3103 | User Guide - Page 116
    116 CHAPTER 8: 3COM 3105 AND 1105 ATTENDANT CONSOLES
  • 3Com 3103 | User Guide - Page 117
    Business Telephones ■ 3Com 3103 Manager's Telephones ■ 3Com 3105 Attendant Consoles ■ Older 3Com telephones that include "PE" in the part number Switch port for connecting a computer or other network device, such as a 3Com Attendant Console, to the network. Handset connector. Headset connector. 3Com
  • 3Com 3103 | User Guide - Page 118
    desktop computer. Not on 3100. 4 Handset connector 5 Headset connector (3102 and 3103 only) 6 Tabs for the support bracket ■ For information about the underside of each 3Com Telephone, and for information about how to connect any 3Com Telephone or Attendant Console to a Power over Ethernet source
  • 3Com 3103 | User Guide - Page 119
    strain relief clamps: 3101, 3102, 3103, 3105, and 3100. The articulating support bracket is common to the following devices: ■ 3Com 3105 Attendant Console ■ 3Com 3103 Manager's Telephone Figure 11, Figure 12, and Figure 13 show the 3Com 3102 Business Telephone. The instructions apply to all of these
  • 3Com 3103 | User Guide - Page 120
    120 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Figure 12 Adjusting the Support Bracket 1 Lock tab To adjust the support bracket, press to release the lock tab, rotate the bracket to the position that you want, and then release the lock tab. Figure 13 Wall Mounting 1 Bottom supports When you
  • 3Com 3103 | User Guide - Page 121
    Moving Your Telephone 121 Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Problems All 3Com Telephones have the Automatic Telephone Relocation feature. Each telephone has a unique "address." You can move your telephone to another location, connect it to any
  • 3Com 3103 | User Guide - Page 122
    The other user may have the Hands Free Active on Intercom feature enabled. Begin speaking after you hear the tone. For details, see "Using Hands Free Active on Intercom"Chapter 5 On my 3Com Business Telephone or 3Com Manager's Telephone, all incoming internal calls come over my speaker phone. You
  • 3Com 3103 | User Guide - Page 123
    Troubleshooting Problems 123 Table 12 Possible Problems (continued) Possible Problem Suggested Solutions My telephone is not forwarding my incoming calls to my voice mailbox. In NBX NetSet > User Information > Call Forward Default, verify that you have selected Forward to Voice Mail as your
  • 3Com 3103 | User Guide - Page 124
    124 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE
  • 3Com 3103 | User Guide - Page 125
    ) 46 buttons 1105 Attendant Console 112 3103 Manager's Telephone 19 3105 Attendant Console 111 C call centers 81 call coverage point 46 call forward all calls 47 busy line 46 call coverage point 46 default 47, 50 feature codes 105 override 51 precedence 51 problems with 123 ring no answer 46 call
  • 3Com 3103 | User Guide - Page 126
    keyboard shortcuts 115 Conference button 3103 Manager's Telephone 21 conference calls adding parties 55 dropping last party 56 feature code 106 introduction 55 configurable operators 93 confirmation tone 103 connecting a headset 3102 Business Telephone 72 connecting telephones 59, 121 caution, RJ-45
  • 3Com 3103 | User Guide - Page 127
    36 modifying 37 group voice mailbox 41 H hands free 73 feature code 106 handset volume 57 headset using 72, 73 volume 57 Headset/Handset Select button 3103 Manager's Telephone 23 hold 3Com Manager's Telephone 52 Business Telephones 52 feature code 106 introduction 52 more than one call 53 Hold
  • 3Com 3103 | User Guide - Page 128
    95 cancelling 97 deleting 96 feature codes 106 retrieving 95 sending 95 message waiting indicators 3103 Manager's Telephone 20, 30 messages creating and sending 35 forwarding 34 listening, from a remote location 31 listening, from telephone 31 listening, NBX NetSet utility 30 maximum length
  • 3Com 3103 | User Guide - Page 129
    23 software, Complement Attendant (CAS) 114 sound volume 3103 Manager's Telephone 21 Speaker button 3103 Manager's Telephone 21 speaker phone 3103 Manager's Telephone 21 feature code 107 problems with 122 using 45 volume 57 Speed Dial buttons 3103 Manager's Telephones 23 speed dials 60 One-Touch 62
  • 3Com 3103 | User Guide - Page 130
    113 3103 Manager's Telephone 21 3105 Attendant Console 111 transferring calls 53 feature code 107 troubleshooting introduction 117 list of possible problems 121 U unauthorized use of telephone, preventing 70 urgent messages 39 user configuration 25 user, definition 10 V version, feature code
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Part Number 900-0208
Published April 2005
NBX
®
Manager’s Telephone
Guide
NBX Networked Telephony Solutions
System Release 5.0