3Com 3106c User Guide

3Com 3106c - NBX Wireless VoIP Phone Manual

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  • 3Com 3106c | User Guide - Page 1
    NBX® Cordless Telephone Guide NBX Networked Telephony Solutions System Release 5.0 Part Number 900-0215-01 Published April 2005 http://www.3com.com/
  • 3Com 3106c | User Guide - Page 2
    used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com guide. Unless otherwise indicated, 3Com 3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NetSet and pcXset are trademarks of 3Com
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    Icons in the NBX NetSet Utility 16 Quick Reference Guides 17 2 3COM 3106C AND 3107C CORDLESS TELEPHONES Telephone Buttons and Controls 20 3Com 3106C 20 3Com 3107C 23 Programmable Access Buttons 25 Status Lights for System Appearance Buttons 26 Base Unit Controls and Functions 27 Using the Handset 27
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    4 Changing Your Name Announcement and Personal Greetings 36 Listening to NBX Messages 37 Message Indicators 37 Listening from Your Computer 37 Listening from Your 3Com Cordless Telephone 38 Listening from Any Internal 3Com Telephone 38 Listening from an External Location 38 Managing Your Messages 39
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    Calls 63 5 PERSONALIZING YOUR TELEPHONE Guidelines About Features on 3Com Telephones 65 Ringer Tones 66 Speed Dials 66 Personal Speed Using the Telephone 74 Do Not Disturb 74 Preventing Unauthorized Use of Your Telephone 75 Telephone Locking 75 Call Permissions 76 Class of Service Override 76 Using
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    Button 100 Through a Personal Speed Dial 100 Additional Applications 101 7 FEATURE CODES Feature Codes with 3Com Telephones 103 3Com Cordless Telephone 103 NBX Tones 104 Using Feature Codes 106 A TELEPHONE INSTALLATION AND MAINTENANCE Selecting the Installation Location 110 Telephone Kit Contents
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    Pack (3Com 3107C) 122 Low Battery Indicator 122 Cleaning the Battery and Charging Unit Contacts 123 Moving Your Telephone 123 Swapping Telephones 123 Cleaning Your Telephone 123 Important Safety Instructions 124 Battery Precautions 125 Electrical and EMI Precautions 126 Troubleshooting Problems 128
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    8
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    ABOUT THIS GUIDE How to Use This Guide This guide is intended for anyone using: ■ 3Com® 3106C Cordless Telephones ■ 3Com® 3107C Cordless Telephones It includes information about using the NBX Voice Mail system and the NBX NetSet™ administration utility for personal telephone settings. If the
  • 3Com 3106c | User Guide - Page 10
    3Com Telephone or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device. Table 3 lists icons that are used throughout this guide. Table 3 Icons Icon Type Description Information note Information that describes important features or instructions
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    important to us. They help us to make the NBX Documentation documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: [email protected] Include the following information with your comments: ■ Document
  • 3Com 3106c | User Guide - Page 12
    12 ABOUT THIS GUIDE
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    announcement and personal greeting. This chapter covers these topics: ■ Setting Up Your Password and Voice Mail for the First Time ■ The NBX NetSet Utility ■ Quick Reference Guides Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voice
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    Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password Feature NBX Phones Password - Set Initially If your system uses NBX Messaging, follow the NBX voice prompts to set your NBX password (which is the same for the NBX NetSet utility and voice messaging) OR use the NBX NetSet utility
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    utility. See Chapter 3 for voice messaging features. If your NBX system uses a messaging application other than NBX Messaging, off-site notification and other voice messaging features are available through your messaging application. See the application's documentation rather than using this Guide.
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    (or DNS host name) in the Address field, and then press Enter. The NBX NetSet utility login screen appears. You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence. See Table 4 earlier in this chapter
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    One-Touch Speed Dials (not available on 3Com 3100 Entry Telephone) Off-Site Notification Telephone Guides (including this guide) NBX Feature Codes Guide Quick Reference Guides To open and print a copy of the Quick Reference Guides for the most frequently used features on your telephone: 1 Log in
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    18 CHAPTER 1: GETTING STARTED
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    Telephone Buttons and Controls ■ Programmable Access Buttons ■ Status Lights for System Appearance Buttons ■ Base Unit Controls and Functions ■ Using the Handset ■ Using the Optional Headset The 3Com 3106C and 3107C Cordless Telephones (3C10406C and 3C10407C) do not support speaker phone operation.
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    shows the buttons and controls on the 3Com 3106C Cordless Telephone. For many operations, the 3Com 3106C makes a sound when you press a button. Figure 1 3Com 3106C Cordless Telephone 1 15 2 16 9 3 10 4 11 12 5 6 13 7 14 8 1 Headset jack - See Using the Optional Headset later in this
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    use it to view icons that indicate: ■ A message has arrived (MSG) ■ The phone is on for placing calls (Talk). This icon flashes during call transfers. ■ The handset ringer is off (Off) ■ The handset battery call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming
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    3COM 3106C AND 3107C CORDLESS TELEPHONES 13 Personal Speed Dial button - See Chapter 5. This button can also be assigned other functions, such as Bridged Extensions. Ask your NBX 's microphone when you are using the handset (or the headset's microphone when using the headset). The indicator lamp
  • 3Com 3106c | User Guide - Page 23
    controls on the 3Com 3107C Cordless Telephone. For many operations, the 3Com 3107C makes a sound when you press a button. Figure 2 3Com 3107C Cordless Telephone 9 voice mail mailbox. You can also use it to view icons that indicate: ■ A message has arrived (MSG) ■ The phone is on for placing calls (
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    24 CHAPTER 2: 3COM 3106C AND 3107C CORDLESS TELEPHONES 4 Talk button - Turns the phone on to place or answer calls. Also acts calling line. Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming call or that you have placed a
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    3Com Cordless Telephones. By default, the functions assigned to these buttons are set by your NBX Click the Help button on the screen for detailed instructions. Figure 3 Access Buttons 1 2 3 4 you are in an active call or are using the NBX Messaging system. Blinks to indicate an incoming call
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    2: 3COM 3106C AND 3107C CORDLESS TELEPHONES 3 Personal Speed Dial button - See Chapter 5. This button can also be assigned other functions, such as Bridged Extensions. Ask your NBX Administrator Off Steady Blinking quickly Blinking slowly The line is Available for use In use Ringing On hold
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    4 shows the controls and functions of the 3Com Cordless Telephone base unit. Figure 4 3Com Cordless Telephone Base Unit 2 3 1 1 Power status LED 2 DC Power Jack 3 RJ45 port for connecting to the LAN Using the Handset Before using your 3Com Cordless Telephone, raise the antenna to the vertical
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    3106C AND 3107C CORDLESS TELEPHONES Handset Controls 3Com 3106C 3Com 3107C RING /VOL ON/OFF MUTE R/VOL MUTE ON OFF Earpiece Volume 1 Press the RING/VOL (3106C) button or the R/VOL (3107C) button on the side of the handset during a call to change the earpiece volume on the handset. The phone
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    Type A Low. 2 Stop pressing the RING/VOL (3106C) button or the R/VOL (3107C) button when the handset ringer reaches the desired volume. You can also turn the handset's ringer tone on and off using the NBX NetSet utility. See "Ringer Tones" in Chapter 5. Using the Handset When you remove the handset
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    2: 3COM 3106C AND 3107C CORDLESS TELEPHONES Or, depending on the condition, you may see one of the following display messages: LCD Display NO SERVICE or Connect to the phone port LINE IN USE NO SERVICE Condition Indicator No LAN connection or no power Error Tone to the base unit Line in use
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    Using the Optional Headset 31 Putting a Call On Hold 1 Press the hold button. The System Appearance button for the call blinks and the display shows the calling phone No other settings are needed. The 3Com Cordless Telephone operates the same as when you use the handset, although you hear through
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    32 CHAPTER 2: 3COM 3106C AND 3107C CORDLESS TELEPHONES
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    Messaging Components ■ Changing Your Password ■ Changing Your Name Announcement and Personal Greetings ■ Listening to NBX Messages ■ Replying to a Message ■ Forwarding a Message ■ Creating and Sending a Message ■ Using Voice Mail Group Lists ■ Marking a Message as Private or Urgent ■ Other Ways to
  • 3Com 3106c | User Guide - Page 34
    those messages from any touch-tone telephone. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. Exception: Use the procedures in "Changing Your Password" regardless of your messaging
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    and change the NBX NetSet utility password. ■ 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility. Security Tips ■ Change your password often. ■ Do not use passwords that can easily identify you, such as your phone extension or birth date
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    or change your personal greetings, press 2 and follow the prompts. Using the NBX NetSet utility, you can review or delete a personal greeting or it through the phone. If you forget your password, the administrator can set it to be your extension number. Then follow the instructions in Table 4
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    uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. Message Indicators To tell if you have messages in your mailbox: ■ On a 3Com 3106C or 3107C Cordless and an operating system that supports USB OR ■ A sound card,
  • 3Com 3106c | User Guide - Page 38
    listen to your messages from your 3Com Cordless Telephone: 3Com Cordless Telephone 1 Remove the handset from the charging unit. 2 Press the Msg (Message) button to access the mailbox. 3 At the prompt, type your password and press #. 4 See Table 7 for the buttons that you use to manage your messages
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    Listening to NBX Messages 39 Managing Your Press these buttons to manage your messages: Messages Table 7 Managing Messages Button 1 2 3 4 5 6 7 8 9 # * Description Play or repeat the message. Create, send, or
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    MESSAGING Replying to a Message You can send a reply to a voice mail message, provided that the NBX system has received the necessary caller ID information. If you receive a message that is marked Private, you can reply to the originator, but you cannot
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    speed dial number. See "Speed Dials" in Chapter 5. ■ A voice mail group list number. (See "Using Voice Mail Group Lists" later in this chapter.) ■ A site code plus extension (to send to a user on another NBX system in your organization). Example: neee or neeee (where n = one or more site code digits
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    speed dial number. See "Speed Dials" in Chapter 5. ■ A voice mail group list number. (See "Using Voice Mail Group Lists" later in this chapter.) ■ A site code plus extension (to send to a user on another NBX system in your organization). Example: neee or neeee (where n = one or more site code digits
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    send a message to everyone in a System Voice Mail Group by using * plus the two-digit group number. You can see a list of System Voice own Personal Voice Mail Group either through the Groups telephone or through the NBX NetSet utility. To create a personal voice mail list through the telephone:
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    NetSet utility: 1 Log in Netset > NBX Messaging > Personal Group List. You see a list of your current personal voice mail groups with Group IDs and Group Names. 2 Click Add. 3 Enter a Group ID, a number from 01-99 that is not used for a current group. 4 Enter a Name for the new group. 5 Enter any
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    Using Voice Mail Group Lists 45 4 Press 1, 3, or 4: Button 1 2 3 4 * Description Review your number. See "Speed Dials" in Chapter 5. ■ A site code plus extension (to send to a user on another NBX system). Example: neee or neeee (where n = one or more site code digits and e = the extension digits
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    delete a voice mail group from the NBX NetSet utility: 1 Log in Netset > NBX Messaging > Personal Group List. You see " earlier in this chapter. 2 In step 4 of those instructions, press 9. 3 To mark the message Urgent, press 1. To messaging application using your Internet browser. For details, see
  • 3Com 3106c | User Guide - Page 47
    create a new personal greeting on the school's NBX system every day to explain homework assignments. Students , you can create a greeting-only mailbox and use the personal greeting to post information for employees, in this voice mailbox. For instructions on changing the personal greeting, see
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    into the office, you still need a way to receive telephone messages. Using your phantom mailbox, you can retrieve, forward, and save messages in way that any other employee can but without a physical telephone connected to your NBX system. ■ If you are an employee who lives a long distance from your
  • 3Com 3106c | User Guide - Page 49
    Calls ■ Putting a Call On Hold ■ Transferring a Call ■ Direct Mail Transfer ■ Establishing a Conference Call Using Feature Codes If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter.
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    unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in NBX NetSet > User Information > Call Forward 3Com Telephone shows the name and extension of an internal caller. For an external caller, if your organization purchases Caller ID service
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    Answering a Call 51 On the 3Com Cordless Telephones, use Table 8 to manage the two lines. Table 8 Managing Multiple Calls on the 3Com Cordless Telephones Line A Active call Line B Ringing Active call On hold On hold Ringing On hold On hold Active or on On hold hold How to
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    external line. If one of the Access buttons is configured to access an external line directly, you can press that button. 4 Dial the number. Or use a personal or system-wide speed dial number. 5 When you are finished, hang up the handset or press the Talk button again to end the call
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    rings for a specified number of rings. ■ Call Forward Busy - Forwards incoming calls to a call coverage point when your phone is busy. If you have multiple lines, all lines must be in use in order for Call Forward Busy to engage. ■ Call Forward All - Forwards all incoming calls without ringing to
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    Use the NBX NetSet™ utility to see your call forwarding settings. Your administrator can also set programmable Access buttons for call forwarding. The display panel shows your current call forward destination. Forward to Mail From the telephone, you can set your 3Com On a 3Com Cordless Telephone:
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    the extension that you want to forward calls to. 5 Press #. You can specify the number of rings before the call is forwarded by logging into NBX NetSet > User Information > Call Forward Override. To cancel Call Forward No Answer: 1 Remove the handset from the charging unit. 2 Press the Talk button
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    NBX NetSet utility, you can set default call forwarding or choose to override the default with the condition for call forwarding (No Answer, Busy, or All) and the destination. For telephone numbers, do not use four destinations: voicemail box, a phone number, the automated attendant, or
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    the box. The number that you choose may be limited by your call permissions. To view your permissions, see NBX NetSet > User Information > Call Permissions. The check box below Forward to phone number specifies where you want to forward calls that are not answered at the internal extension that you
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    ring on your extension and are immediately forwarded to the extension or external phone number you specify in the box. ■ If you select the next button Do Not Disturb. If they are enabled at the same time, the NBX system determines precedence, which call forwarding path is in effect, according to the
  • 3Com 3106c | User Guide - Page 59
    : 1 Press the Hold button. 2 Press the System Appearance button that is currently not being used. Typically the first two System Appearance buttons on the left of a 3Com Cordless Telephone are used for your extension. Your system administrator can verify the number and location of System Appearance
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    3Com Cordless Telephone: 1 To place the current call on hold, press the Hold button. ■ To make a call, press the System Appearance button that is currently not being used an outside line. To view your permissions, log in to NBX NetSet > User Information > Call Permissions. Your administrator can
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    Call with up to four parties, including yourself. You must be using a telephone on the NBX system to establish the call. The other three parties can be any combination of internal and external parties. From a 3Com Cordless Telephone, follow these steps: 1 Dial a call, or receive a call from someone
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    You cannot establish a conference call with an NBX user's voice mailbox. 4 Repeat steps 2 and 2. Disconnecting the Last Person That You Called Use the Conference Drop feature to disconnect the last person your Cordless telephone to be a Conference Drop button. On a 3Com Cordless Telephone,
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    Establishing a Conference Call Using Feature Codes 63 More About Conference Calls ■ To place your part of a conference call on hold, press the Hold button. The other parties can talk
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    64 CHAPTER 4: STANDARD FEATURES
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    password for the first time, see Chapter 1. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. Guidelines About Features on 3Com Telephones ■ If your telephone does not have a button programmed
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    PERSONALIZING YOUR TELEPHONE Ringer Tones To help you to distinguish the ring tone of your 3Com Cordless Telephone from the sound of other phones, use the handset controls described in Chapter 2. You can also use the NBX NetSet utility to turn this ring tone on or to choose Silent Ring to disable
  • 3Com 3106c | User Guide - Page 67
    users. You can view the system-wide speed dial list through the NBX NetSet utility. You can ask the administrator to map a system-wide buttons on your telephone. See "Special Case: One-Touch Speed Dials" next. To use a system-wide speed dial: 1 Remove the handset from the charging unit. 2 Press
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    change a One-Touch speed dial on an available Access button: 1 Log in to NBX NetSet > Speed Dials > One Touch. 2 Any box that has an asterisk in See "Personal Speed Dials" earlier in this chapter. Printing You may find it useful to have a paper list of personal or system speed Speed Dial Lists dials
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    your telephone using the LabelMaker in the NBX NetSet utility or on the NBX Resource Pack CD. To print labels for your telephone: 1 Log in to NBX NetSet . 8 Cut out the labels and put them in the label holders of your 3Com Telephone. 9 To save the edited LabelMaker, click the Save button at the top
  • 3Com 3106c | User Guide - Page 70
    uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. To configure off-site notification for your NBX voice mailbox: 1 In NBX NetSet > NBX notification for the NBX system and for the Class of Service group to which
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    Method in step 4: ■ Enter the e-mail address at which you want to be notified. You can use different e-mail addresses for different Attempts. When you choose to be notified by e-mail message, the NBX system sends you an e-mail message for each voice mail message that you receive. The voice message
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    all of the Attempt rows that you want, click OK. The NBX Messaging tab appears. 10 Test your off-site notification settings by leaving yourself a voice mail message. Additional Notes ■ You can use the same notification method for all five attempts, or any combination of methods.
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    the prompts to log in and listen to messages, or log in to the NBX NetSet utility. ■ If you specify Pager or VoiceMail for the first attempt: Attempt you logged in to your voice mailbox through a telephone or through the NBX NetSet utility. Logging in restarts the cycle. Resetting the Off-Site
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    Calls go to the call coverage point defined for Call Forward All in NBX NetSet > User Information > Call Forward Override. You can ask your Do Not Disturb feature to an available Access button on your 3Com Telephone, or you can use the Feature Code to enable and disable the feature. When
  • 3Com 3106c | User Guide - Page 75
    disable Do Not Disturb using the feature code: 1 Remove the handset from the charging unit. 2 Press the Talk button. 3 Press Feature + 446. 4 Hang up. Your telephone is now in Do Not Disturb mode. The display panel on a 3Com Cordless Telephone shows DO NOT DISTURB when the phone is in AutoStandby
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    a person using your telephone can dial only toll-free calls, calls to emergency services (such as NBX NetSet > User Information > Call Permissions. Class of Service Override The Class of Service Override feature allows you to apply the features of your own 3Com Telephone temporarily to another 3Com
  • 3Com 3106c | User Guide - Page 77
    Headset 77 If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. To activate the one-call-only Class of Service Override from any 3Com Telephone: 1 Remove the handset from the charging unit. 2 Press
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    78 CHAPTER 5: PERSONALIZING YOUR TELEPHONE
  • 3Com 3106c | User Guide - Page 79
    Dialing a Call to a Remote Office ■ Bridged Extensions ■ Using Pulse Dialing ■ Additional Applications If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. For information on how to set
  • 3Com 3106c | User Guide - Page 80
    messages, the NBX system sends each voice mail message as a sound-file attachment to an e-mail message. To listen to your messages using your computer codes. To enter an account code for an outgoing external call: 1 Dial the phone number. You hear a feature tone if an account code is required. 2
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    Codes feature during a call Caller ID Your administrator can set up your NBX system to allow for Internal and External Caller ID or can configure the your 3Com Telephone. External Caller ID provides the same information for external incoming calls if your organization subscribes to the service from
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    the handset from the charging unit. 2 Press the Talk button. 3 Press Feature + 889. The display panel on your 3Com Cordless Telephone shows CLIR-ALL on. 4 Dial the number that you want to call. The NBX system does not send caller ID information on this call or any future calls until you disable this
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    read the status message in the display panel of your telephone. Call Pickup Use the Call Pickup feature to answer a call that is ringing on another list of Call Pickup groups of which you are a member: 1 Log in to NBX NetSet > User Information > Call Pickup. 2 Select the group number that you
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    within the site. The call center can be used, for example, as a help desk, a reservations counter, an information hotline, or a customer service center. If you do not answer, calls log in to a ACD group using your 3Com Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button.
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    use. 4 Dial the ACD group password. Your administrator can tell you which password to use. 5 Press # and hang up. To log out of an ACD group using your 3Com the group. To log out of an ACD group using the NBX NetSet utility: 1 Log in to NBX NetSet > User Information > ACD Groups. 2 Select the
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    - Shows the number of calls that have been answered by this ACD group since NBX system startup. ■ Status - Shows whether you are currently logged in or out of Status Details The ACD Groups - Status Details display in the NBX NetSet utility shows more detailed information about the agents of this
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    calls ring to one member of the hunt group. If that member's telephone is in use, or if that member does not answer the call, the system "hunts" for another log in to a dynamic hunt group using your 3Com Cordless Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button.
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    administrator can tell you which password to use. 5 Press #. To log out of a dynamic hunt group using your 3Com Cordless Telephone: 1 Remove the handset from the group. To log out of a dynamic hunt group using the NBX NetSet utility: 1 Log in to NBX NetSet > Hunt Groups. 2 Select the hunt group from
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    of all hunt groups of which you are a member: 1 Log in to NBX NetSet > Hunt Groups. 2 Click the Logout all button. Calling Groups One type call to ring simultaneously on all telephones in a group, for example, a customer service group. To log in to or out of a calling group, follow the steps
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    in Table 9 or the list of extensions at your location. If you select a Call Park extension that is already in use, Park xtn in use appears on the display panel on your 3Com Cordless Telephone, and the call rings back to your telephone. Try another Call Park extension. 3 To notify another user about
  • 3Com 3106c | User Guide - Page 91
    that was assigned to the call. Paging is the general term used to describe the act of broadcasting a voice message through audio speakers. 3Com Cordless Telephones do not have a speaker. You can broadcast pages to other 3Com Telephones on your system that do have speakers. You cannot receive
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    (default codes) 6200 6201 6202 To page, perform the following steps using your 3Com Telephone: 1 Remove the handset from the charging unit. 2 Press the on your system: 1 Log in to NBX NetSet > Personal Information > User Information > Page Zones. The NBX NetSet utility lists the existing page zones
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    the following steps using your 3Com Telephone: 1 Remove 3Com Cordless Telephones, 3Com Entry Telephones, and analog telephones can initiate, but cannot receive, a zone page. For a complete list of devices supported by this feature, see the NBX Administrator's Guide includes the instruction to press
  • 3Com 3106c | User Guide - Page 94
    to-external permissions in order for transfers to external phone numbers to complete successfully. If you or the : 1 Log on to NetSet > NBX Messaging > Personal Operators. The current you clear an operator destination (using the Clear check box), calls directed to that operator are directed
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    voice mail message. Example: A principal can use this feature to notify a teacher, without interrupting the class, to call the office as soon as possible. 3Com Cordless Telephones allow you to send and cancel MWI messages. The telephones do not support MWI message retrieval or deletion. Sending an
  • 3Com 3106c | User Guide - Page 96
    MWI message. To cancel an MWI message: 1 Pick up the handset. 2 Press Feature + 413 or press the MWI Cancel button. The display panel on your 3Com Telephone shows Cancel MWI To:. The Feature Entry Tone plays. 3 Dial the extension to which you sent the MWI message that you want to cancel
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    geographically but that are linked by a Wide Area Network (WAN) connection. Each site must have an NBX system. Typical configurations are described in the next sections. Using Unique Extensions In the sample network shown in Figure 7, everyone in the entire organization has a unique telephone
  • 3Com 3106c | User Guide - Page 98
    extension (1000 through 3999). The site code prevents conflicts between the remote extension number and a duplicated extension number at the local site (Chicago). Figure 8 Using Site Codes to Dial Remote Offices 1 NBX System in Chicago Extensions: 1000-3999 Site Code: 61 2 Wide Area Network (WAN
  • 3Com 3106c | User Guide - Page 99
    telephone's extension but you cannot make calls using the buttons that are associated with the primary telephone. The administrator can create bridged extensions to the 3Com Cordless Telephone's third and fourth Access buttons, if an NBX Attendant Console is associated with it. The administrator
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    mode. Through a Personal Speed Dial You can configure a personal speed dial in the NBX NetSet utility to dial a number in pulse dial mode and then to switch to DTMF. Use the left angle-bracket character (
  • 3Com 3106c | User Guide - Page 101
    Applications Additional Applications 101 These software applications are available on the NBX Resource Pack CD: ■ NBX Call Reports * ■ NBX TAPI Service Provider (NBXTSP) ■ NBX Desktop Call Assistant (formerly NBX TAPI Dialer) * ■ Complement Attendant Software * ■ Palm Dialer ■ pcXset Soft Telephone
  • 3Com 3106c | User Guide - Page 102
    102 CHAPTER 6: GETTING MORE FROM YOUR TELEPHONE SYSTEM
  • 3Com 3106c | User Guide - Page 103
    not be available to you. 3Com Cordless Some of the features that are listed in Table 11 are already available in Telephone single-purpose buttons on 3Com Cordless Telephones, like Hold, Volume Control, and Message buttons. For all other NBX features, use the preprogrammed Feature button and the
  • 3Com 3106c | User Guide - Page 104
    104 CHAPTER 7: FEATURE CODES NBX Tones As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones: ■ Dial Tone - When you lift the receiver to place a call or begin using one of the features, you hear the normal Dial Tone (except for the
  • 3Com 3106c | User Guide - Page 105
    of the persistent features you have activated on your telephone, log in to NBX NetSet > User Information > Feature Settings. See "The NBX NetSet Utility" in Chapter 1 for information on how to log in to the NBX NetSet™ utility. Exception: If you have activated one or more persistent features and
  • 3Com 3106c | User Guide - Page 106
    106 CHAPTER 7: FEATURE CODES Using Feature Codes Follow these steps to use NBX feature codes: 1 Remove the handset from (CLIR - All) - On/Off Caller ID Restriction (CLIR - Next Call) Class of Service Override Conference Call - Add Feature Code See F + 888 + account code + # + telephone
  • 3Com 3106c | User Guide - Page 107
    " in Chapter 4. "Preventing Unauthorized Use of Your Telephone" in Chapter 5 "Using Message Waiting Indicator to Telephone" in Chapter 6 "Using Message Waiting Indicator to Telephone" in Chapter 6 Not supported by 3Com Cordless Telephones. Not supported by 3Com Cordless Telephones. "Setting Up Your
  • 3Com 3106c | User Guide - Page 108
    108 CHAPTER 7: FEATURE CODES Table 11 NBX Feature Codes (Alphabetical by Feature or Task) Feature Redial Release Show Lists 4 "Using a Headset" in Chapter 5 On telephones that support display-screen scrolling, displays lists for you to scroll through and select. Speak (except 2101, 3101, 3106C, and
  • 3Com 3106c | User Guide - Page 109
    the Handset Battery Pack ■ Charging an Optional Spare Battery Pack (3Com 3107C) ■ Low Battery Indicator ■ Cleaning the Battery and Charging Unit Contacts ■ Moving Your Telephone ■ Swapping Telephones ■ Cleaning Your Telephone ■ Important Safety Instructions ■ Troubleshooting Problems ■ Telephone
  • 3Com 3106c | User Guide - Page 110
    additional installation recommendations: ■ If you are using three or fewer 3Com Cordless Telephones at your site and require maximum operating range, use 3Com 3107C units. ■ If you are using more than three 3Com Cordless Telephones at your site, use 3Com 3106C units. ■ For optimum performance, place
  • 3Com 3106c | User Guide - Page 111
    3Com Cordless Telephone kit includes: ■ Base unit with AC adapter ■ Charging unit with AC adapter ■ Rechargable handset battery Spare handset battery pack ■ Headset Connecting the Telephone Cords The NBX system operates at the network interface. ■ Use caution when installing or modifying telephone lines
  • 3Com 3106c | User Guide - Page 112
    Applying Power to the Base and Charging Units 1 2 1 AC adapter 2 RJ45 connection to the LAN Use only the supplied AC adapter. CAUTION: Place the power cord so that it does not create a trip in the charging unit with or without the beltclip attached. Figure 9 3Com 3106C Charging Unit 1 1 AC adapter
  • 3Com 3106c | User Guide - Page 113
    the handset. Figure 10 3Com 3107C Charging Unit 2 1 1 AC adapter 2 Optional battery pack Installing on the Wall You can mount the 3Com Cordless Telephone base unit directly material is capable of supporting the weight of the base unit. ■ Use #10 screws with anchoring devices suitable for the wall
  • 3Com 3106c | User Guide - Page 114
    . Allow about 3/16 of an inch between the wall and screw heads for mounting the phone. 2 Plug the AC adapter into the base unit. 3 Place the AC adapter cord inside the RJ45 cable into the LAN, as specified by your NBX Administrator. 7 Plug the AC adapter into a standard 120V AC wall outlet. 3/16 in. 3-
  • 3Com 3106c | User Guide - Page 115
    material is capable of supporting the weight of the charging unit. ■ Use #10 screws with anchoring devices suitable for the wall material. 1 Insert two mounting screws into the wall, with about 3/16 of an inch between the wall and screw heads for mounting the phone. 3Com 3106C 3Com 3107C 3/16 in
  • 3Com 3106c | User Guide - Page 116
    116 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE 2 Connect the charging unit to the wall mount stand: 3Com 3106C 3Com 3107C 1 1 Pass the one end through the hole of the wall mount stand and plug it into the charging unit. Wrap the AC adapter cord
  • 3Com 3106c | User Guide - Page 117
    3 Place the charging unit on the posts of the wall screws and push down until it is firmly seated. (1) indicates the strain relief on the 3Com 3107C. 3Com 3106C 3Com 3107C 1 3/16 in. 1-1/5 in. 3/16 in. 1-9/10 in. 4 Plug the AC adapter into a standard 120V AC wall outlet.
  • 3Com 3106c | User Guide - Page 118
    118 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Attaching the Beltclip to the Handset You can use the beltclip to attach the handset to your belt or pocket. 1 3Com 3106C only: Snap the cover tab out of the beltclip notch at the top of the handset. 2 Both telephones: Slide the beltclip into
  • 3Com 3106c | User Guide - Page 119
    Pack 119 Installing the Handset Battery Pack 3Com 3106C 1 To remove the battery cover, press the latch and slide the cover down and off of the handset. 2 Connect the battery pack connector. Be sure that the colored wires are connected correctly to the corresponding colored connectors inside the
  • 3Com 3106c | User Guide - Page 120
    120 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE 3Com 3107C 1 Remove the battery cover by sliding it down until it comes off the handset. You may have to remove the old battery. 2 Slide the battery pack down into the handset. 3 To close the battery compartment cover, slide it up until it snaps
  • 3Com 3106c | User Guide - Page 121
    pack must be fully charged before you use your 3Com Cordless Telephone for the first time. Charge the battery pack without interruption for 5 hours. 1 Place the handset in the front slot of the charging unit. 3Com 3106C 3Com 3107C 2 Verify that the CHARGE indicator is lit. If the CHARGE light
  • 3Com 3106c | User Guide - Page 122
    INSTALLATION AND MAINTENANCE Charging an Optional Spare Battery Pack (3Com 3107C) The charging unit of the 3Com 3107C Cordless Telephone can charge an optional spare battery pack, with or without the handset being in place. 1 Slide the spare battery pack into the rear slot in the charging
  • 3Com 3106c | User Guide - Page 123
    important to clean all charging contacts on the handset, spare battery pack (3Com 3107C), and charging unit about once a month. Use a pencil eraser or a soft dry cloth. Do not use any liquids or solvents. 3Com 3106C 3Com 3107C Moving Your Telephone Swapping Telephones Cleaning Your Telephone All
  • 3Com 3106c | User Guide - Page 124
    voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used. ■ Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: ■ When the power supply cord is damaged or frayed. ■ If
  • 3Com 3106c | User Guide - Page 125
    limitations specified in the instruction manual provided for this product. ■ Observe proper polarity orientation between the battery pack and battery charger. ■ Charge the battery used in this equipment only in the supplied charger, and as specified in this Guide. Using another charger may damage
  • 3Com 3106c | User Guide - Page 126
    detailed by this Operating Guide, could void your authority to operate this product. Range Your 3Com Cordless Telephone is designed to uninterrupted service. If you are having trouble with your telephone service, you must first disconnect your phone to determine if it is the cause of your problem.
  • 3Com 3106c | User Guide - Page 127
    Instructions 127 Radio Interference Radio interference may occasionally cause buzzing and humming in your 3Com Cordless the problem. In phone, you may be receiving radio signals from another 3Com Cordless 3Com Cordless Telephone unit. Consequently, any communications using your 3Com Cordless Telephone might
  • 3Com 3106c | User Guide - Page 128
    128 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Troubleshooting Problems Table 12 lists possible problems that you may encounter and the most likely solutions. Where possible, each solution refers to the section in this guide where you can find detailed information. Table 12 Possible
  • 3Com 3106c | User Guide - Page 129
    Troubleshooting Problems 129 Table 12 Possible Problems (continued) Possible Problem Suggested Solutions My telephone is not forwarding my incoming calls to my voice mailbox. In NBX . ■ Check for a Low Battery warning. A warning tone sounds and there is a NO SERVICE message. ■ Move closer to
  • 3Com 3106c | User Guide - Page 130
    in. H with antenna Weight 3Com 3106C: Approx. 5.2 oz. with battery 3Com 3107C: Approx. 8.8 oz. with battery Battery 3Com 3106C: Capacity 750 mAh, 3.6 V 3Com 3107C: Capacity 1300 mAh, 3.6 V Talk Time 6 hours (typical) Standby Time 3Com 3106C: 5 days (typical) 3Com 3107C: 4 days (typical
  • 3Com 3106c | User Guide - Page 131
    3Com Cordless Telephones 3106C batteries charging 121, 122 charging, 3106C Cordless Telephone 112 charging, 3107C Cordless Telephone 113 cleaning charging unit contacts 123 installing, 3106C Cordless Telephone 119 installing, 3107C Cordless code) 106 introduction 83 problem 129 call toggle (feature
  • 3Com 3106c | User Guide - Page 132
    mail messages 42 D dial tone, troubleshooting a 3Com Telephone 128 dialing calls other methods 52 redial 52 switching from pulse to tone 99 direct mail transfer feature code 107 overview 61 directed call pickup 83 display panel 3106C Cordless Telephone 20 3107C Cordless Telephone 23 Do Not Disturb
  • 3Com 3106c | User Guide - Page 133
    using 29 headset jack, 3106C Cordless Telephone 20 jack, 3107C Cordless Telephone 24 using 31, 77 hold button, 3106C Cordless Telephone 21 button, 3107C Cordless feature 75 sample configuration 87 static 87 I icons in the NBX NetSet utility navigation 16 shortcuts 16 icons, display panel locked
  • 3Com 3106c | User Guide - Page 134
    indicator-send (feature code) 107 Messaging, NBX 34 Microphone 3106C Cordless Telephone 21 3107C Cordless Telephone 24 monitor, whisper, barge-in ( , overview 15 utility, problems with 128 notification, off-site 70 O off-site notification 70 managing using the telephone 74 operators configuring
  • 3Com 3106c | User Guide - Page 135
    3106C Cordless Telephone 22 ON/OFF switch, 3106C Cordless Telephone 22 ON/OFF switch, 3107C Cordless Telephone 23 tone, choosing 66 ringing Do Not Disturb 74 RJ11 jack caution, avoiding use with 3Com telephones 111 RJ45 jack caution, using instead of RJ11 111 Q 135 S safety instructions 124 battery
  • 3Com 3106c | User Guide - Page 136
    76 tone 3Com telephone and feature code 104 dialing 99 ringer, selection 66 transfer button (Xfer), 3106C Cordless Telephone 21 button (XFER), 3107C Cordless Telephone 24 calls 31, 60 feature code 108 troubleshooting introduction 109 list of possible problems 128 U unauthorized use of telephone
  • 3Com 3106c | User Guide - Page 137
    not be ensured when using this phone. Radio interference may occasionally cause buzzing and humming in your cordless handset, or clicking and are too distracting, please check to see what appliances may be causing the problem. In addition, we recommend that the base not be plugged into a circuit
  • 3Com 3106c | User Guide - Page 138
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Part Number 900-0215-01
Published April 2005
NBX
®
Cordless Telephone
Guide
NBX Networked Telephony Solutions
System Release 5.0