3Com 3C10111C Installation Guide

3Com 3C10111C - NBX 100 - Modular Exp Base Manual

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  • 3Com 3C10111C | Installation Guide - Page 1
    NBX® Installation Guide Release 4.3 ■ SuperStack 3 NBX ■ NBX 100 http://www.3com.com/ Part No. 900-0155-01 Published June 2004
  • 3Com 3C10111C | Installation Guide - Page 2
    or delivered to you in conjunction with, this guide. PATENT INFORMATION NBX Telephones 3C10281PE, 3C10226PE, 3C10228IRPE, and 3C10248PE are countries. 3Com, NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation.
  • 3Com 3C10111C | Installation Guide - Page 3
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • 3Com 3C10111C | Installation Guide - Page 4
    (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER and that both that copyright notice and this permission notice appear in supporting documentation. This software is provided "as is," without warranty of any
  • 3Com 3C10111C | Installation Guide - Page 5
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • 3Com 3C10111C | Installation Guide - Page 6
    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
  • 3Com 3C10111C | Installation Guide - Page 7
    provided that the above copyright notice appears in all copies and that both the above copyright notice and this permission notice appear in supporting documentation, and that the name of the University of Washington not be used in advertising or publicity pertaining to distribution of the software
  • 3Com 3C10111C | Installation Guide - Page 8
    provided that the above copyright notice appears in all copies and that both the above copyright notice and this permission notice appear in supporting documentation, and that the name of the University of Washington not be used in advertising or publicity pertaining to distribution of the software
  • 3Com 3C10111C | Installation Guide - Page 9
    to Use This Guide 17 Conventions 18 International Terminology 18 Your Comments on the Technical Documentation 19 1 INTRODUCTION SuperStack 3 NBX Core Components 22 SuperStack 3 NBX Call Processor 22 SuperStack 3 NBX Gateway Chassis 24 NBX 100 Core Components 25 NBX 100 6-Slot Chassis 25 NBX 100 Call
  • 3Com 3C10111C | Installation Guide - Page 10
    Fail Transfer 52 Analog Terminal Connectors 52 Language Support 52 Installation Requirements 53 Electrical Requirements 53 Environmental Requirements 53 Physical Requirements 54 Local Telephone Service 55 Installation Questions 55 Who Should Install the NBX System? 55 Does the Telephone Company Need
  • 3Com 3C10111C | Installation Guide - Page 11
    Disk for Disk Mirroring 76 Powering Your SuperStack 3 NBX System 77 Configuring NBX System Networking 78 Establishing IP Connectivity 79 Modifying Default Cards 85 Connecting an Analog Terminal Adapter 86 Connecting a 3Com Attendant Console 88 Selecting Regional Software and Components 90 Installing
  • 3Com 3C10111C | Installation Guide - Page 12
    Adapter 130 Using Status Lights 131 6 BRI-ST DIGITAL LINE CARD Adding a BRI-ST Digital Line Card 134 Preparing the NBX System for BRI Cards 134 Ordering DID, CLIP, and MSN Services for BRI 134 Enabling the Auto Discover Feature 135 Inserting the BRI-ST Digital Line Card 135 Verifying a BRI-ST
  • 3Com 3C10111C | Installation Guide - Page 13
    Adding a T1 Digital Line Card 146 Preparing the NBX System for a T1 Card 146 Ordering DID (Direct Inward Dialing) Services for T1 146 Enabling Auto Discover for Digital Line IP On-the-Fly 156 Configuring the DHCP Server 157 Manually Configuring Telephone IP Settings 157 Entering Data Using the
  • 3Com 3C10111C | Installation Guide - Page 14
    10 TROUBLESHOOTING System-level Troubleshooting 166 Connecting a Computer to a Serial Port 168 Servicing the Network Call Processor Battery 170 Getting Service and Support 170 A SPECIFICATIONS Government Approvals 172 Safety 172 EMC Emissions 172 EMC Immunity 172 European Community CE Notice 172
  • 3Com 3C10111C | Installation Guide - Page 15
    Fax Machines with ATAs 194 D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Register Your Product to Gain Service Benefits 195 Solve Problems Online 195 Purchase Extended Warranty and Professional Services 196 Access Software Downloads 196 Contact Us 196 Telephone Technical Support and Repair 197
  • 3Com 3C10111C | Installation Guide - Page 16
    INDEX FCC CLASS A VERIFICATION STATEMENT INDUSTRY CANADA NOTICE 3COM END USER SOFTWARE LICENSE AGREEMENT TERMS AND CONDITIONS AND LIMITED WARRANTY
  • 3Com 3C10111C | Installation Guide - Page 17
    in the release notes differs from the information in this guide, follow the instructions in the release notes. ■ Release notes and all product technical manuals are available on the NBX Resource Pack CD and the 3Com Partner Access Web Site. ■ For information about monitoring, changing, and
  • 3Com 3C10111C | Installation Guide - Page 18
    18 ABOUT THIS GUIDE Table 1 Overview of the Guide (continued) Description Troubleshooting information System and component specifications ISDN BRI, ISDN PRI, and T1 circuit provisioning information Guidelines for connecting remote audio devices Obtaining Support for Your 3Com Product References to
  • 3Com 3C10111C | Installation Guide - Page 19
    Technical Documentation Your suggestions are important to us. They help us to make the NBX documentation more useful to you. Send comments about this guide or any of the 3Com NBX documentation and Help systems to: [email protected] Include the following information with your comments
  • 3Com 3C10111C | Installation Guide - Page 20
    20 ABOUT THIS GUIDE
  • 3Com 3C10111C | Installation Guide - Page 21
    system components, see the NBX System Planning Guide on the NBX Resource Pack CD or on the 3Com Partner Access web site. For information about configuring the Dial Plan and maintaining your NBX system, see the NBX Administrator's Guide in the NBX NetSet™ utility, on the NBX Resource Pack CD, or
  • 3Com 3C10111C | Installation Guide - Page 22
    described in the NBX Administrator's Guide in the NBX NetSet™ utility, on the NBX Resource Pack CD, or on the 3Com Partner Access web site ■ Includes a web server to support the NBX NetSet administration utility ■ Includes an Internet contact switch connection for use with a public address system.
  • 3Com 3C10111C | Installation Guide - Page 23
    Com 1 Com 2 Ethernet 1 V o External Ethernet 2 l MOH Paging Alert NBX Call Processor SuperStackR 3 NBX 1 NCP Board Nonremovable Call Processor with connections and ports 2 Disk Drive 0 By you can add the optional secondary disk drive For installation instructions, see Chapter 2.
  • 3Com 3C10111C | Installation Guide - Page 24
    is left open. For installation instructions, see Chapter 2. Figure 2 SuperStack 3 NBX Gateway Chassis (Front) 1 23 10M Shared Power Partition Link/Activity 10/100M Switched Activity 10M Link 100M Link 10/100M Switched Activity 10M Link 100M Link 3C10200 NBX Gateway Chassis 1 4-slot chassis
  • 3Com 3C10111C | Installation Guide - Page 25
    the NBX Gateway Chassis. Table 4 describes the items that you must purchase, assemble, and connect to the chassis. See your 3Com NBX the redundant power supply to the NBX Gateway Chassis: 1 Assemble the redundant power supply according to the instructions in the SuperStack II ARPS documentation.
  • 3Com 3C10111C | Installation Guide - Page 26
    must support and the equipment that you choose for attaching telephones. Additional chassis must not contain an NBX Call Processor card. Figure 3 NBX 100 Chassis with Call Processor and Cards NBX 100 115 SSS 123 V MOH O L 3C10110D 3Com NBX Call Processor PWR 1 2 3 4 5 6 7 8 3C10370 3Com NBX
  • 3Com 3C10111C | Installation Guide - Page 27
    Configuration Guidelines" on page 47 for the rules about supported devices. There are two versions of the NBX 100 Call Processor, shown in Figure 4 and Figure 5. Figure 4 NBX 100 Call Processor (3C10110C) SSS 123 V MOH O L 3C10110C 3Com NBX Call Processor PAGING EXT. ALERT BNC 10B2 Figure
  • 3Com 3C10111C | Installation Guide - Page 28
    are alternative connections for a single port. They cannot be used simultaneously. If you use the Uplink connector, be sure to program the switch or router on the other end for 10BASE-T 10 MB operation. ■ COM1 - The COM1 connector provides a DTE (Data Terminal Exchange) connection for use with
  • 3Com 3C10111C | Installation Guide - Page 29
    Settings" in Chapter 2 in the NBX Administrator's Guide or the NBX NetSet Help at Dial Plan > Operations > Dial Prefix Settings. Analog Line Card The NBX Analog Line Card connects up to four analog telephone lines to the NBX system. The SuperStack 3 NBX system can support up to 180 line cards (720
  • 3Com 3C10111C | Installation Guide - Page 30
    T1 Digital Line Card requires NBX system software Release R4.3 or higher. You must have an external Channel Service Unit (CSU) when using the 3C10116C T1 Digital Line Card. 3C10116D includes an onboard CSU. The 3C10116D can provide CSU performance statistics, supports loopback testing, and can be
  • 3Com 3C10111C | Installation Guide - Page 31
    and Devices 31 T1 3C10116C 3Com NBX Digital Line Card ISDN PRI services require specific circuit provisioning, NBX Gateway Chassis, you do not need to use this connector because the NBX Gateway chassis is connected to the LAN. If you use the Uplink connector, be sure to program the switch or router
  • 3Com 3C10111C | Installation Guide - Page 32
    mean that an active control channel connection through the PRI line has been lost. ■ DNLD - Download Flash - The card is downloading software from the NBX Network Call Processor. Green - The download is complete or the Power-On-Self-Test (POST) is running. Amber - The download was interrupted before
  • 3Com 3C10111C | Installation Guide - Page 33
    NBX Cards and Devices 33 network path, the download can take a few minutes. If the DNLD light remains amber, it can indicate a severely congested network or a hardware problem a 10/100 Mb hub or switch. Red - The 10/100 Uplink port is connected to a 100 Mb hub or switch. Off - There is no connection
  • 3Com 3C10111C | Installation Guide - Page 34
    Card supports PRI software features such as DID. The SuperStack 3 NBX system can accommodate up to 24 E1 Digital Line Cards (720 channels). The NBX 100 RJ-48C connector makes a connection to an ISDN interface channel service unit/data service unit (CSU/DSU). ■ Status Lights - These lights indicate
  • 3Com 3C10111C | Installation Guide - Page 35
    the E1 Digital Line Card is used in an NBX Gateway Chassis, you do not need to use this connector because the NBX Gateway chassis is connected to the LAN. If you use the Uplink connection, be sure to program the switch or router at the other end for 10BASE-T 10 MB operation. ■ Console
  • 3Com 3C10111C | Installation Guide - Page 36
    The card is downloading software from the NBX Network Call Processor. Green - The download can indicate a severely congested network or a hardware problem with the card. ■ CALL - Call audio traffic 100 Mb hub or switch. Red - The 10/100 Uplink port is connected to a 100 Mb hub or switch. Off - There
  • 3Com 3C10111C | Installation Guide - Page 37
    LAN hub or switch. You can use this connector to isolate E1 traffic. If the E1 Digital Line Card is used in an NBX Gateway Chassis, you Kbps. Figure 12 BRI-ST Digital Line Card (3C10164C) D 1 B1 2 B2 3C10164C 3Com NBX Quad BRI-S/T Card D B1 3 B2 D B1 4 B2 D CONSOLE B1 B2 CAUTION:
  • 3Com 3C10111C | Installation Guide - Page 38
    NBX 100 system supports up to 50 Analog Terminal Cards, for a total of 200 devices. However, see "System Configuration Guidelines" on page 47. CAUTION: If you are using the 3Com that a port is being used for fax transmission, it switches that port to reliable mode. Unlike normal voice transfers,
  • 3Com 3C10111C | Installation Guide - Page 39
    Analog Terminal Card (3C10117B-INT) 1 2 3 4 CONSOLE 1234 3C10117B-INT 3Com NBX Analog Terminal Card NOT FOR TELECOM USE Figure 15 NBX Analog Terminal Card (3C10117C) 1 2 3 4 CONSOLE 1234 3C10117C 3Com NBX Analog Terminal Card NOT FOR TELECOM USE Each Analog Terminal Card has the
  • 3Com 3C10111C | Installation Guide - Page 40
    box that Adapters connects an analog telephone or fax machine to an NBX system. Figure 16 Analog Terminal Adapter (3C10400) - Front View Power you can access the ATA and use diagnostic and troubleshooting commands. Only qualified 3Com service personnel should use the serial diagnostic port. The
  • 3Com 3C10111C | Installation Guide - Page 41
    Overview of NBX Cards and Devices 41 analog telephone is connected, S2 is always off for an analog telephone or fax machine. ■ PC - Provides a connection for a network device such as a 3Com telephone. ■ LAN - Provides a connection to the network. Figure 18 Analog Terminal Adapter (3C10120B) - Front
  • 3Com 3C10111C | Installation Guide - Page 42
    NBX Voice-Authorized Partner for country-specific requirements. 3Com Telephones 3Com Telephones provide the familiar features of a business telephone and extra features such as one-touch access to voice mail. 3Com Telephones operate at either 10 Mbps or 100 Mbps and contain a 10/100 Mbps switch
  • 3Com 3C10111C | Installation Guide - Page 43
    Overview of NBX Cards and Devices 43 Figure 20 3Com Business Telephone Model 3102 3C10402A Figure 21 3Com Business Telephone Model 1102, 2102, or 2101-IR 3C10121 3C10226B 3C10226PE 3C10281B 3C10281PE 3C102281IRB 3C10281IRPE
  • 3Com 3C10111C | Installation Guide - Page 44
    . The 3101SP Basic Telephone (3C10410SPKRA) has a microphone and supports speaker phone operation. All other features operate the same on the two telephones. CAUTION: To avoid damage to the 3Com telephone, do not connect a 3Com telephone or Attendant Console directly to a standard telephone line
  • 3Com 3C10111C | Installation Guide - Page 45
    . You can configure a maximum of 100 Attendant Consoles on a SuperStack 3 NBX system or 50 Attendant Consoles on an NBX 100 system. You can associate up to two Attendant Consoles with any one 3Com Telephone. See the NBX Telephone Guide for details about how to use an Attendant Console. Third-party
  • 3Com 3C10111C | Installation Guide - Page 46
    the NBX Resource Pack CD: ■ NBX Call Reports ■ NBX TAPI Service Provider (NBXTSP) ■ Desktop Call Assistant (formerly called TAPI Dialer) ■ Palm Dialer ■ ConneXtions ■ NBX Media Driver ■ 3Com Network Supervisor ■ LabelMaker utility ■ Quick Reference Guides for the 3Com Business Telephones, 3Com Basic
  • 3Com 3C10111C | Installation Guide - Page 47
    on the NBX 100 - 200 devices (factory default and maximum device limit) For support above 200 devices, you must purchase a SuperStack 3 NBX Call Processor. as devices toward the total device limit: ■ Physical Devices - Each 3Com Telephone, each Analog Terminal Adapter, each channel on a Digital Line
  • 3Com 3C10111C | Installation Guide - Page 48
    NBX systems do not count most applications toward the total device limit, although some may be governed by license limits. Examples: voice mail ports, automated attendant ports, Call Park governed by licenses. (See the 3Com Price List or your 3Com NBX Voice-Authorized Partner for details on
  • 3Com 3C10111C | Installation Guide - Page 49
    as the Usage Report accessible from the Licenses screen. See the 3Com Price List or your 3Com NBX Voice-Authorized Partner for details on incremental licences. Table 5 Supported Features on the SuperStack 3 NBX and NBX 100 Call Processors Per-Unit Device Count Toward Total System Count Maximum
  • 3Com 3C10111C | Installation Guide - Page 50
    Supported Features on the SuperStack 3 NBX and NBX 100 Call Processors (continued) Per-Unit Device Count Toward Total System Count ATA (NBX Analog Terminal 1 Adapter) NBX None Voice Mailboxes None Phantom Mailboxes None Call Park Zones None Call Pickup Conference Calls (simultaneous)
  • 3Com 3C10111C | Installation Guide - Page 51
    how to install standard and optional hardware components for the NBX® 100 and SuperStack® 3 NBX Networked Telephony Systems. It covers these topics: ■ Introduction ■ International Feature Support ■ Installation Requirements ■ Installation Questions ■ Before You Begin Installation ■ Important Safety
  • 3Com 3C10111C | Installation Guide - Page 52
    HARDWARE COMPONENTS Introduction This guide uses the following definitions for administrators, users, and callers on the NBX system: ■ Administrator America. Contact your 3Com NBX Voice-Authorized Partner for information on country-specific requirements. Language Support The NBX Resource Pack CD
  • 3Com 3C10111C | Installation Guide - Page 53
    the Telephone" in Chapter 3 for more information. CAUTION: 3Com strongly recommends that you use UL listed surge suppression devices or an area near a window are not proper locations. CAUTION: Do not use the NBX system outdoors. ■ The area must be safe from physical interference. For example, do
  • 3Com 3C10111C | Installation Guide - Page 54
    are crucial business services. Protect them from tampering or accidental interference. ■ To rack-mount either the NBX 100 or the SuperStack 3 NBX system, use a standard 486-mm (19-in.) equipment rack, properly installed and grounded according to the manufacturer's instructions. ■ The NBX 100 chassis
  • 3Com 3C10111C | Installation Guide - Page 55
    Telephone Service Before you install the NBX system, be sure that the client site meets the following local telephone service requirements: installation site. ■ Each analog telephone line has dial tone. CAUTION: 3Com strongly recommends that you use UL-listed surge suppression devices on all local
  • 3Com 3C10111C | Installation Guide - Page 56
    the LAN. Each 3Com telephone functions as an Ethernet hub (1102) or switch (2101 and 2102), allowing you to connect the computer's network interface card directly to the phone. Is Any Additional Equipment Required? You may need some of the following components: ■ To configure the NBX system, you
  • 3Com 3C10111C | Installation Guide - Page 57
    Installation Questions 57 ■ 3Com 3101, 3101SP, 3102, and 3105 devices support Power over Ethernet (PoE). third-party routers or switches to the NBX system, be sure that the connection is programmed for half-duplex operation. ■ Multiple NBX Hub or Uplink cards (NBX 100). In an NBX 100 system,
  • 3Com 3C10111C | Installation Guide - Page 58
    " (3Com telephones and outside telephone lines) can support the toll-quality audio provided by the NBX 100 system even when all 200 devices are in use. Similarly, a 100 Mpbs LAN can support toll-quality audio with a fully configured SuperStack 3 NBX system. If you use an Ethernet switch, verify
  • 3Com 3C10111C | Installation Guide - Page 59
    The receiving NBX device can be another 3Com telephone, NBX System Quality of Service Quality of Service (QoS) is a way to allocate resources in data switches and routers so that data can be prioritized, with the most time-critical data receiving higher priority. At Layer 2, the NBX system supports
  • 3Com 3C10111C | Installation Guide - Page 60
    information about connecting a remote telephone. Before You Begin Installation Before you install the NBX 100 or SuperStack 3 system hardware: ■ Complete the system plan. See the System Planning Guide on the NBX Resource Pack CD. ■ Verify that the external telephone lines are active and present
  • 3Com 3C10111C | Installation Guide - Page 61
    NBX switch next to the main cable inlet on the front panel of each chassis. (See Figure 24.) Figure 24 NBX 100 Voltage Selector Switch 230 115 volts 230 volts 115 The label to the left of the voltage selector switch toggle the switch up or the NBX system or service it
  • 3Com 3C10111C | Installation Guide - Page 62
    If you suspect that a card, chassis, or telephone is defective, call a service representative. ■ Do not use this product near water. Do not install the Do not staple the NBX power cord or otherwise attach it to building surfaces. ■ Do not use any AC power converter on a 3Com Basic Telephone, Business
  • 3Com 3C10111C | Installation Guide - Page 63
    near the unit and easily accessible. You can remove power from the unit only by disconnecting the power cord from the outlet. If your SuperStack 3 NBX Call Processor has redundant power supplies, you must disconnect both cords from the wall. ■ This unit operates under SELV (Safety Extra Low Voltage
  • 3Com 3C10111C | Installation Guide - Page 64
    contact your 3Com NBX Voice- Authorized Partner. There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions
  • 3Com 3C10111C | Installation Guide - Page 65
    Consignes Importantes de Sécurité 65 Table 7 Cordon Électrique Pays ou Region Europe Royaume-Uni Italie Danemark Suisse Détails du Cordon Électrique ■ La prise secteur doit être conforme aux normes CEE 7/7 ("SCHUKO") ■ Le cordon secteur doit porter la mention ou et doit être de type
  • 3Com 3C10111C | Installation Guide - Page 66
    du constructeur. Vous devez vous débarrasser des batteries usées en respectant les consignes du constructeur. Wichtige Sicherheitsinformati : Achten Sie darauf, daß an dem NBX die Ihrem Land entsprechende Spannung eingestellt ist. WARNHINWEIS: Das NBX muß an einem sicheren (abgeschlossenen) Ort
  • 3Com 3C10111C | Installation Guide - Page 67
    Wichtige Sicherheitsinformationen 67 Table 8 Anschlußkabelsatz (continued) Land Vereinigtes Königreich Italien Dänemark Schweiz Anschlußkabelsatz ■ Der Netzstecker muß die Norm BS1363 (13 Ampere, 3 Stifte) erfüllen und mit einer 5-A-Sicherung gemäß Norm BS1362 ausgestattet sein. ■ Das Netzkabel
  • 3Com 3C10111C | Installation Guide - Page 68
    of the system that was ordered, there may be multiple chassis and line cards. If you have not received all components, contact your 3Com NBX Voice-Authorized Partner. The NBX 100 chassis contains seven slots. The top slot is reserved and must be covered by a blank front panel. The next slot contains
  • 3Com 3C10111C | Installation Guide - Page 69
    Troubleshooting, by associating groups of channel numbers with specific cards ■ System expansion Installing the NBX 100 Chassis You can mount the NBX disk drive holds the NBX 100 Call Processor software, the Drive configuration database, and NBX Messaging software. 3Com recommends that you install
  • 3Com 3C10111C | Installation Guide - Page 70
    drive. The cable connectors and the connector on the disk drive are keyed to ensure proper alignment. Use only the IDE cable supplied with the NBX system. Older cables may not be keyed. 3 Attach one of the power supply connectors from the chassis power supply to the disk drive. You can
  • 3Com 3C10111C | Installation Guide - Page 71
    100 Call Processor chassis either in an equipment rack or on the wall. Follow the instructions described in "Mounting the NBX 100 Chassis" next. Mounting the NBX 100 Chassis To mount the Call Processor chassis in an equipment rack or on the wall, you need: ■ Two mounting brackets (supplied with
  • 3Com 3C10111C | Installation Guide - Page 72
    . 1 Attach the two mounting brackets securely to the sides of the NBX 100 chassis, using the upper and lower holes in each of the brackets of the chassis. See Figure 26. Figure 26 Attaching Rack Mounting Brackets to the NBX 100 Chassis 2 Install one screw into each vertical rail of the rack. Leave
  • 3Com 3C10111C | Installation Guide - Page 73
    465 mm (18.25 in) 89 mm (3.5 in) 63 mm (2.5 in) CAUTION: If you wall-mount the NBX 100 chassis, you must attach the chassis securely to a plywood mounting board which is firmly attached to the wall. the screws. Thread them just far enough so that they will support the weight of the NBX 100 chassis.
  • 3Com 3C10111C | Installation Guide - Page 74
    install screws into the top holes of each mounting bracket, and then tighten all four screws. Powering Your To turn on power to the NBX 100 system: NBX 100 System 1 Insert the power cord into the power receptacle on the front right side of the chassis. 2 Allow approximately 3 minutes for the system
  • 3Com 3C10111C | Installation Guide - Page 75
    top hole of each bracket, and then tighten all four screws securely. Mounting the NBX Gateway Chassis You are now ready to mount the NBX Gateway Chassis. For an overview of this chassis, see "SuperStack 3 NBX Gateway Chassis" in Chapter 1. The tools, materials, and procedures for rack-mounting the
  • 3Com 3C10111C | Installation Guide - Page 76
    the ability to run a second disk in parallel with the first. For more detailed information about disk mirroring, see "Disk Mirroring" in the NBX Administrator's Guide. Disk Mirroring is an optional feature. If you do not install a second disk when you first install your Network Telephone System, you
  • 3Com 3C10111C | Installation Guide - Page 77
    turned on. Status lights 1, 2, and 3 (Figure 30) indicate disk status. Figure 30 Disk and Power Status Lights (LEDs) P S W 1 R 1 2 3 Table 9 SS3 NBX Disk LED States Explanation Attempting to boot from disk 0 (zero) Attempting to boot from disk 1 Boot process completed, system initializing
  • 3Com 3C10111C | Installation Guide - Page 78
    HARDWARE COMPONENTS Table 9 SS3 NBX Disk LED States (continued) Explanation Flash codes indicate disk problem: ■ 2 flashes: No valid disk (system is halted) ■ 3 flashes: Two valid disks, but they are not paired (system is halted) ■ 4 flashes: Configuration problem (system is halted) ■ 5 flashes
  • 3Com 3C10111C | Installation Guide - Page 79
    is, networks that do not connect to the Internet. CAUTION: Connecting two NBX Call Processors to the same subnetwork (for example, using IP addresses 10.233 assistance. To help you determine if you need to make changes to the NBX system IP settings, see Table 10, later in this section. To avoid
  • 3Com 3C10111C | Installation Guide - Page 80
    Call Processor - Use the Ethernet 1 port. By connecting the computer directly to the NBX system, you isolate the system from the network and eliminate the influence of routers and proxy servers. 2 Record the existing IP settings on the computer so you can restore them later. 3 Change the IP settings
  • 3Com 3C10111C | Installation Guide - Page 81
    dial-up connection. After you connect, you can log in to the NBX NetSet utility using the default administrator user name and password. CAUTION: If to the Internet in the future, your Internet service provider gives instructions on how to configure the IP settings of devices on the network. You
  • 3Com 3C10111C | Installation Guide - Page 82
    must change the NBX system IP address, default gateway, and possibly the provided by the Internet Service subnet mask. Ask the ISP to provide a fixed IP address, subnet mask, and default Provider. gateway. You must have a fixed IP address because the Call Processor does not support DHCP or BOOTP
  • 3Com 3C10111C | Installation Guide - Page 83
    switch or router on the other end for 10 MB operation. You do not need to connect cards to each other within a chassis. They are connected by the chassis backplane. Do not connect telephone lines or 3Com telephones yet. Establishing SuperStack 3 NBX LAN Connections Connect the SuperStack 3 NBX
  • 3Com 3C10111C | Installation Guide - Page 84
    Cards NBX Analog Line card: 1 Remove the blank faceplate from one of the slots. 2 Verify that the edges of the card ride in the chassis guide slots, 91. 3Com recommends that you install the cards in MAC address order. This practice makes it easier to diagnose and troubleshoot problems. Mapping Line
  • 3Com 3C10111C | Installation Guide - Page 85
    card securely. Verify that the edges of the card ride in the chassis guide slots, and then slide the card in until you feel slight resistance. Press remove it and check for obstructions and alignment problems. 3 Wait 2 minutes (more on a SuperStack 3 NBX system with many devices) for the card to
  • 3Com 3C10111C | Installation Guide - Page 86
    analog port on a 3C10400 ATA is labeled POTS (Plain Old Telephone Service). See Figure 32. The Analog Terminal Adapter may require a telephone on the ATA. The 3C10120B Ethernet hub port has a picture of an NBX Business telephone beside it. The Ethernet hub port on the 3C10400 ATA is labeled
  • 3Com 3C10111C | Installation Guide - Page 87
    over Ethernet. See Table 11 for power connection instructions. The 3C10400 ATA can also accept power from switches to use the AC power adapter. Table 11 Connecting Power to an NBX Analog Terminal Adapter Power Source NBX ATA Model Connection Details AC power adapter 3C10400 3C10120B Any NBX
  • 3Com 3C10111C | Installation Guide - Page 88
    the 3Com Network Jack to NBX Phone Power Module (3CNJVOIPMOD-NBX), which is 802.3af-compliant. The module removes power from a 3CNJVOIPMOD-NBX 113. 2 Connect the Attendant Console to the LAN switch port located on the underside of the 3Com telephone. You can also connect the Attendant Console to
  • 3Com 3C10111C | Installation Guide - Page 89
    Attendant Console with the 3Com Business Telephone that Telephone" next for instructions on how to associate manually map the extensions. For more about manually adding an Attendant Console and mapping Attendant Console buttons, see Chapter 3, "Device Configuration," in the NBX Administrator's Guide
  • 3Com 3C10111C | Installation Guide - Page 90
    Click Apply and review your changes. 7 Click OK to close the dialog box. For more information on configuring and using the 3Com Attendant Console, User Help for the NBX NetSet utility ■ Localized NBX Telephone Guide and Quick Reference Guides, which are accessed from the NBX NetSet utility and the
  • 3Com 3C10111C | Installation Guide - Page 91
    on the NBX system. For more information, see the NBX Administrator's Guide, or use the NBX NetSet utility Line Cards, Analog Terminal Adapters, 3Com Attendant Consoles, and "virtual devices" from the system, you must use the NBX NetSet utility to manually remove the device and its database record.
  • 3Com 3C10111C | Installation Guide - Page 92
    digit Dial Plan) as the first telephone extension. You can use the NBX NetSet utility to specify a new extension starting number. To simplify Auto extension of a human attendant (receptionist). 3Com Attendant Console Finds and configures any installed 3Com Attendant Consoles. The first 100 existing
  • 3Com 3C10111C | Installation Guide - Page 93
    configuration: Configuration 1 Log in to the NBX NetSet utility using the administrator username and password. 2 In the NBX NetSet - Main Menu window, click System box for the device you are configuring. 3Com recommends that you Auto Discover one device type at a time. Table 14 describes each choice
  • 3Com 3C10111C | Installation Guide - Page 94
    change the call pickup group for any telephone. See the NBX Administrator's Guide for information about Call Pickup Groups. Auto Discover Line Cards Discovers to display the telephone's MAC address. If you are installing a 3Com Attendant Console, connect it after you have discovered all of the
  • 3Com 3C10111C | Installation Guide - Page 95
    to close the dialog box. Configuring the Operating Mode You can configure the NBX system to behave in one of the three traditional telephone system modes: ■ a line card port extension to a specific Access button on a 3Com telephone. Button Mappings identify the telephones that ring when a call
  • 3Com 3C10111C | Installation Guide - Page 96
    , and the Automated Attendant, you can configure the NBX system to support a wide range of operational requirements. Reassigning Extensions and changes for the current Line Card port, click Apply to enable the changes and review them. 8 Click OK to exit the dialog box and return to the Line
  • 3Com 3C10111C | Installation Guide - Page 97
    Discover process, or assigned manually. See an example of quality audio. See the NBX Administrator's Guide for more information. The system the auto extension specified for the Time of Day service mode (Open, Closed, Lunch, or Other). bandwidth used by this port. 3Com recommends that you use default
  • 3Com 3C10111C | Installation Guide - Page 98
    for a telephone you link to the network by a low bandwidth connection such as an ISDN line. If you are connecting a telephone to the NBX system through a broadband connection, do not enable the Low Bandwidth settings. Through a low bandwidth connection you cannot play music on hold. Default - Off
  • 3Com 3C10111C | Installation Guide - Page 99
    has the same MAC address. Ports are numbered from 1 through 4 in parentheses, after the MAC address. 2 In the NBX NetSet - Main Menu window, click Reports. 3 Click the Device List tab. 4 Review the extensions in the scroll list to find the highest extension number that has been assigned. Add one to
  • 3Com 3C10111C | Installation Guide - Page 100
    on the front of the Call Processor to about mid-range. 2 Use a 3Com Telephone to call another extension, and have the person put you on hold. 3 a telephone on the NBX system, see "Paging" in the "Getting More From Your Telephone System" chapter in the NBX Telephone Guide. The paging connector on
  • 3Com 3C10111C | Installation Guide - Page 101
    ISDN router, you must update the device's routing table to filter NBX system multicast addresses. The NBX service Paging audio 1 Paging audio 2 Paging audio 3 Conference 4 Conference 5 Conference 6 Conference 7 Conference 8 Conference 9 Conference 10 Conference 11 An NBX 100 system does not support
  • 3Com 3C10111C | Installation Guide - Page 102
    102 CHAPTER 2: INSTALLING SYSTEM HARDWARE COMPONENTS
  • 3Com 3C10111C | Installation Guide - Page 103
    This section tells you how to add 3Com Business and Basic Telephones to the NBX system. Before you can Auto Discover any instructions on connecting a telephone to the LAN, see "Connecting the Telephone to the LAN" on page 107. You typically use the Auto Discover feature when you are installing an NBX
  • 3Com 3C10111C | Installation Guide - Page 104
    the features. For information about adding telephones manually, see the NBX Administrator's Guide. For either method of adding a telephone, To eliminate the power converter, you can connect your 3Com Telephone to a powered Ethernet cable. NBX devices can use Ethernet power directly or through the
  • 3Com 3C10111C | Installation Guide - Page 105
    See Table 19 for power connection instructions. Table 19 Connecting Power to a 3Com Telephone Power Source 3Com Telephone AC power adapter (commonly known as a 'power brick') Any 3Com Telephone can accept power from a power adapter. All 3Com Telephones On all NBX devices, the power connector is
  • 3Com 3C10111C | Installation Guide - Page 106
    .3af 1 standard can be powered 3Com Corporation www.3Com.com Assembled in Ireland TELEPERMIT THIS 3COM NBX 100 COMMUNICATIONS SYSTEM MAY BE CONNECTED TO THE TELECOM NETWORK. PTC 207/00/050 Tested To Comply With FCC Standards FOR HOME OR OFFICE USE ® US LISTED This device complies with Part
  • 3Com 3C10111C | Installation Guide - Page 107
    3COM NBX 100 COMMUNICATIONS SYSTEM MAY BE CONNECTED TO THE TELECOM NETWORK. PTC 207/00/050 Tested To Comply With FCC Standards FOR HOME OR OFFICE USE ® US llllll ll llllll ill ll lllll 3Com Corporation www.3Com.com Assembled in Ireland TELEPERMIT THIS 3COM NBX 100 COMMUNICATIONS SYSTEM MAY BE
  • 3Com 3C10111C | Installation Guide - Page 108
    108 CHAPTER 3: TELEPHONES AND ATTENDANT CONSOLES Figure 34 Connections for 3Com 3102 Business Telephones 2 1 3 4 5 1 Power cable. Ask your Administrator how you should power your phone. Then see Table 19 for instructions on how to connect your telephone to power. (Figure 36 shows a connection
  • 3Com 3C10111C | Installation Guide - Page 109
    (to handset) 5 Ethernet cable (to data jack) Figure 37 Connections for 3Com 3101 and 3101SP Basic Telephones 2 1 3 4 1 Power cable. Ask your Administrator how you should power your phone. Then see Table 19 for instructions on how to connect your telephone to power. (Figure 37 shows a connection
  • 3Com 3C10111C | Installation Guide - Page 110
    is completed, the display panel shows the current system date and time and the telephone's extension. Connecting a Computer to the Telephone 3Com telephones contain a two-port Ethernet switch with connectors on the underside of the phone. One port is used to connect the telephone to the LAN and the
  • 3Com 3C10111C | Installation Guide - Page 111
    connectivity. If you are adding licensed devices, such as the 3102, 3101, 3101SP, or 3105, you must first add the license key into the NBX NetSet utility. The Auto Discover process will not discover a licensed device if the license has not been added to the system. To Auto Discover a telephone
  • 3Com 3C10111C | Installation Guide - Page 112
    one Call Pickup Group. Whether or not you select this check box, you can later change the call pickup group for any telephone. See the NBX Administrator's Guide for information about Call Pickup Groups. 6 Click OK.
  • 3Com 3C10111C | Installation Guide - Page 113
    Console The 3Com Attendant Console provides extension button mappings and displays the current status of each mapped extension. A receptionist typically uses the Attendant Console to connect incoming calls to telephone extensions. When you install a new NBX system, add all telephones before
  • 3Com 3C10111C | Installation Guide - Page 114
    ■ UK (United Kingdom) ■ US (North America) Using a Powered NBX devices work with: ■ Ethernet power sources that comply with the IEEE 802.3af standard ■ 3Com Ethernet power sources that predate 802.3af See Table 20 for power connection instructions for 3Com from a 3Com Telephone switch port or from
  • 3Com 3C10111C | Installation Guide - Page 115
    3C10220 (12-port) ■ 3C10222 (24-port) 1 The 1105 predates the 802.3af standard so you must use a 3Com Network Jack to NBX Phone Power 3CNJVOIPMOD-NBX 43 2 Module (3CNJVOIPMOD-NBX) 1. The module receives power from an 802.3af-compliant power source through an Ethernet cable 2 and splits it
  • 3Com 3C10111C | Installation Guide - Page 116
    to its buttons. When you Auto Discover an Attendant Console, the NBX system associates it with a telephone based on the following factors: ■ system, the Auto Discover process associates the new Attendant Console with the 3Com Business or Basic Telephone that has the lowest extension number. ■ If
  • 3Com 3C10111C | Installation Guide - Page 117
    the extensions manually using the Attendant Console Button Mappings screen in the NBX NetSet utility Specific Telephone" on page 89 for instructions on how to change the association. Verifying NBX Administrator's Guide. Attendant Console You can create and print Attendant Console labels using the NBX
  • 3Com 3C10111C | Installation Guide - Page 118
    42 3105 Attendant Console Label Cover Tabs Adding a Remote Telephone NBX system software (release R4.2 and higher) supports Network Address Port Translation (NAPT, also called NAT overloading). NAPT allows you to put a 3Com Telephone behind a device that applies network address translation at
  • 3Com 3C10111C | Installation Guide - Page 119
    topic, see "Outdialing Prefix Settings" in Chapter 2 of the Administrator's Guide or the Help for Dial Plan > Operations > Set Outdial Prefixes. Analog Line Cards To Auto Discover an Analog Line Card: 1 In the NBX NetSet - Main Menu window, click System Configuration. 2 Click the System Settings
  • 3Com 3C10111C | Installation Guide - Page 120
    faceplate from the slot. You cannot put a card into the top slot of an NBX 100 chassis. 4 Insert the analog line card into the slot. 5 Slide the card to secure it to the chassis. Wait two minutes (more on a SuperStack 3 NBX system that has many devices) for the card to initialize and for the system
  • 3Com 3C10111C | Installation Guide - Page 121
    Status Lights You can use the status lights on an Analog Line Card to help verify that the card has been properly discovered by the NBX system. When an Analog Line Card is initializing, all four status lights (labelled 1 through 4) blink on and off in unison, approximately once every second. After
  • 3Com 3C10111C | Installation Guide - Page 122
    122 CHAPTER 4: ANALOG LINE CARDS
  • 3Com 3C10111C | Installation Guide - Page 123
    Terminal Adapter These devices allow you to attach analog telephones and fax machines to the NBX system. WARNING: The 3Com Analog Terminal Adapter is intended for connection only on internal LANs. Do not install it to voice mail. However, if you have purchased the Call Waiting service from your
  • 3Com 3C10111C | Installation Guide - Page 124
    must depress the hook switch briefly to obtain dial tone, and then dial the extension to which you want to transfer the call and hang up. ■ By using feature codes, you can create conference calls and forward calls using your analog telephone. See the NBX Feature Codes Guide in the NBX NetSet utility
  • 3Com 3C10111C | Installation Guide - Page 125
    system senses the new card. Functionally, ATCs 3C10114 and 3C10114C are identical. However, 3C10114C uses some different internal components so that 3C10114C requires NBX software release R4.1 or higher. To insert the analog terminal adapter card: 1 Find the MAC address of the ATC on the label on
  • 3Com 3C10111C | Installation Guide - Page 126
    you have used the Auto Discover feature to add an Analog Terminal Card, you can verify that the card is properly installed by using the NBX NetSet utility, described next, and by examining the status lights on the front of the card, which are described on page 127. Using the
  • 3Com 3C10111C | Installation Guide - Page 127
    Auto Discover feature for the four ports on each Analog Terminal Card, the single port on each Analog Terminal Adapter, and for 3Com Telephones. You might find that the NBX system does not assign extension numbers to ports on an Analog Terminal Card in the order of the MAC addresses. The example
  • 3Com 3C10111C | Installation Guide - Page 128
    Auto Discover feature. You Auto Discover an Analog Terminal Adapter (ATA) in the same way that you discover 3Com telephones and Analog Terminal Cards. 1 In the NBX NetSet - Main Menu window, click System Configuration. The System Configuration dialog box appears. 2 Click System-wide. The System
  • 3Com 3C10111C | Installation Guide - Page 129
    that port. If you configure the port for voice calls, the performance is not optimized for faxes. Using Power over Ethernet with a 3C10400 ATA The NBX Analog Terminal Adapter 3C10400 meets the IEEE 802.3af standard for Power over Ethernet and can accept power directly from an 802.3af-compliant power
  • 3Com 3C10111C | Installation Guide - Page 130
    Source: ■ 3C10220 (12-port) ■ 3C10222 (24-port) The 3Com Ethernet Power Source predates 802.3af. Any NBX device can be powered by a 3Com Ethernet Power Source if you use an NBX Power Splitter (3C10223 - package of 12). The NBX Power Splitter removes power from a powered Ethernet 3C10223 cable
  • 3Com 3C10111C | Installation Guide - Page 131
    Verifying an Analog Terminal Adapter 131 Figure 44 Device Configuration Dialog Box - ATA Tab 3 Use the MAC address that you recorded prior to installing the ATA to identify it in the list. The MAC address on the ATA and the MAC address displayed in the list on the ATA tab should be identical.
  • 3Com 3C10111C | Installation Guide - Page 132
    132 CHAPTER 5: ANALOG DEVICES
  • 3Com 3C10111C | Installation Guide - Page 133
    -ST cards and a SuperStack 3 NBX system can accommodate up to 90 BRI-ST cards using ISDN BRI-ST signaling. Each BRI-ST card (3C10164-S/T) supports the Basic Rate Interface protocol (ST Chapter 2, "Dial Plan," in the NBX Administrator's Guide or the Help: Dial Plan > Operations > Set Outdial Prefixes.
  • 3Com 3C10111C | Installation Guide - Page 134
    To add an ISDN BRI-ST Digital Line Card to an NBX system, use the information in these sections: ■ Preparing the NBX System for BRI Cards ■ Ordering DID, CLIP, and MSN Services for BRI ■ Inserting the BRI-ST Digital Line Card Preparing the NBX Before you insert the BRI-ST Digital Line Card into
  • 3Com 3C10111C | Installation Guide - Page 135
    Auto To enable the Auto Discover feature for digital line cards: Discover Feature 1 Log in to the NBX NetSet utility using the administrator login ID and password. 2 In the NBX NetSet - Main Menu window, click System Configuration. 3 In the System Configuration window, click the System Settings tab
  • 3Com 3C10111C | Installation Guide - Page 136
    the addition of the BRI-ST card and begins to update its database. Allow 3 minutes for both of these processes to be completed. On a SuperStack 3 NBX system with many devices, it may take more than 3 minutes. If you attach a console cable to the CONSOLE port on the BRI-ST card and
  • 3Com 3C10111C | Installation Guide - Page 137
    properly, and turns amber if there is a problem. For a span that is operating properly, when the NBX system initiates a call on a B channel, the . Similarly, when the NBX system receives a call on a B channel, the corresponding light initially turns amber. When the NBX system answers the call,
  • 3Com 3C10111C | Installation Guide - Page 138
    138 CHAPTER 6: BRI-ST DIGITAL LINE CARD
  • 3Com 3C10111C | Installation Guide - Page 139
    's Guide. ■ For IP operations, the 3C10165D E1 Digital Line Card must have either a static IP address or get its IP address from DHCP. The 3C10165D E1 Digital Line Card cannot use the NBX IP On-the-Fly feature. ■ 3C10165D E1 Digital Line Cards do not support DHCP lease times of less than
  • 3Com 3C10111C | Installation Guide - Page 140
    following sections tell you how to add an E1 Digital Line Card to an NBX system: ■ Preparing the NBX System for E1 Cards ■ Ordering DID, CLIP, and MSN Services for E1 ■ Inserting the E1 Digital Line Card Preparing the NBX Before you insert the E1 Digital Line Card into the chassis, order an E1
  • 3Com 3C10111C | Installation Guide - Page 141
    the Auto Discover feature for digital line cards: Discover Feature for Digital Line Cards 1 Log in to the NBX NetSet utility using the administrator login ID and password. 2 In the NBX NetSet - Main Menu window, click System Configuration. 3 In the System Settings tab window, click the System-wide
  • 3Com 3C10111C | Installation Guide - Page 142
    front of the E1 card. 6 Wait 3 minutes (more on a SuperStack 3 NBX system with many devices). When you insert the E1 Digital Line Card, it begins 3 minutes for both of these processes to be completed. On a SuperStack 3 NBX system with many devices, you may need to allow more time. If you attach
  • 3Com 3C10111C | Installation Guide - Page 143
    of the E1 card, see "E1 Digital Line Card" on page 34. You are now ready to configure the E1 Digital Line Card. See the NBX Administrator's Guide for instructions.
  • 3Com 3C10111C | Installation Guide - Page 144
    144 CHAPTER 7: E1 ISDN PRI DIGITAL LINE CARD
  • 3Com 3C10111C | Installation Guide - Page 145
    service provided by the local telephone company: ■ Adding a T1 Digital Line Card ■ Verifying the T1 Digital Line Card Installation Notes ■ An NBX 100 system can accommodate up to 3 T1 Digital Line Cards; a SuperStack 3 NBX see the NBX Administrator's Guide. ■ the NBX Administrator's Guide. ■
  • 3Com 3C10111C | Installation Guide - Page 146
    CO (PSAP) databases. Adding a T1 Digital Line Card Adding a T1 Digital Line Card to a system requires: ■ Preparing the NBX System for a T1 Card ■ Ordering DID (Direct Inward Dialing) Services for T1 ■ Enabling Auto Discover for Digital Line Cards ■ Inserting the T1 Digital Line Card Preparing the
  • 3Com 3C10111C | Installation Guide - Page 147
    the Auto Discover feature for digital line cards: Discover for Digital Line Cards 1 Log in to the NBX NetSet utility using the administrator login ID and password. 2 In the NBX NetSet - Main Menu window click System Configuration. 3 The System Configuration window appears. On the System Settings tab
  • 3Com 3C10111C | Installation Guide - Page 148
    has completed, you can verify that the T1 Digital Line Card has been properly discovered by using the NBX NetSet utility and by examining the T1 status lights. Using the NBX NetSet To use the NBX NetSet utility to verify that the T1 Digital Line Card has Utility been properly discovered: 1 In the
  • 3Com 3C10111C | Installation Guide - Page 149
    . You are now ready to configure the T1 Digital Line Card for either DS1 signaling or ISDN PRI signaling. See Chapter 2, "Device Configuration," in the NBX Administrator's Guide for instructions.
  • 3Com 3C10111C | Installation Guide - Page 150
    150 CHAPTER 8: T1 DIGITAL LINE CARD
  • 3Com 3C10111C | Installation Guide - Page 151
    CONFIGURING IP TELEPHONY This chapter describes IP telephony and provides instructions for configuring IP. It covers these topics: ■ IP Telephony Mode ■ Configuring IP On-the-Fly ■ Configuring the DHCP Server ■ Manually Configuring Telephone IP Settings ■ Entering Data Using the Telephone Key Pad
  • 3Com 3C10111C | Installation Guide - Page 152
    your network includes a few subnetworks, you can configure the routers to pass NBX Ethernet frames and avoid the need for IP operation. In address, either from a Dynamic Host Configuration Protocol (DHCP) server or through manual assignment. ■ IP On-the-Fly Telephones and other devices on the same
  • 3Com 3C10111C | Installation Guide - Page 153
    the server has enough IP addresses to handle the number of telephones and devices in the NBX system. If you are not using a DHCP server, use the NBX NetSet utility to configure an IP address for each 3Com telephone and device. ■ Some telephones are on separate subnetworks. If you use a DHCP server
  • 3Com 3C10111C | Installation Guide - Page 154
    on page 156. 3C10165D E1 and 3C10116D T1 Digital Line Cards do not support the NBX IP On-the Fly feature. If your system uses IP On-the-Fly the telephone key pad. See Chapter 10, Troubleshooting, in the NBX Administrator's Guide for instructions on how to use the telephones Local User Interface
  • 3Com 3C10111C | Installation Guide - Page 155
    E1 Digital Line Cards and 3C10116D T1 Digital Line Cards do not support DHCP option 184. If your DHCP server is set up to use option 184, you must still manually configure these digital line cards. See the NBX Administrator's Guide for more information. RFC 2132 (DHCP Options and BOOTP Vendor
  • 3Com 3C10111C | Installation Guide - Page 156
    or you can manually program their IP addresses. 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards do not support the NBX IP On-the already have an IP address, either assigned by a DHCP server or manually programmed through the telephone buttons, it cannot participate in the call. If
  • 3Com 3C10111C | Installation Guide - Page 157
    2000 DHCP Server," in the NBX Administrator's Guide. 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards do not support DHCP option 184. Before you default gateway, and subnet mask). You can use the NBX NetSet utility to manually configure the settings, or you can enter the settings
  • 3Com 3C10111C | Installation Guide - Page 158
    gateway, and subnet mask, you cannot change those values using the NBX NetSet utility. ■ Manually Assigned IP Settings - Use these fields to configure the IP settings for (LUI) utility. You can start the LUI utility on any 3Com telephone by cycling power to the telephone, and then starting the
  • 3Com 3C10111C | Installation Guide - Page 159
    instructions on how to use the LUI utility, see the NBX Administrator's Guide. Automatically Configuring Telephone IP Settings When you connect a 3Com the telephone: ■ Manually configure the NCP IP address into the telephone using the telephone LUI utility. See "Manually Configuring Telephone IP
  • 3Com 3C10111C | Installation Guide - Page 160
    is automatic. If you are using Standard IP without DHCP, you must manually configure the IP settings for T1, E1, and ISDN BRI cards. 3C10165D remote operation, see the NBX Administrator's Guide. 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards do not support DHCP option 184. Before
  • 3Com 3C10111C | Installation Guide - Page 161
    click IP Settings. 7 To assign one IP address manually and have the NBX system assign the remaining addresses automatically, enter the first address NBX Administrator's Guide for more information. Low-bandwidth To support remote users, you can configure a 3Com Business Telephone Telephony or 3Com
  • 3Com 3C10111C | Installation Guide - Page 162
    , ADPCM to None, your system cannot support voice messaging services over low-bandwidth connections. The rest of the configuration is done at the telephone and at the router. At the telephone, you specify the IP address of the Call Processor. See "Manually Configuring Telephone IP Settings" on page
  • 3Com 3C10111C | Installation Guide - Page 163
    NBX Voice-Authorized Partner or a 3Com-qualified support technician. After you enable low-bandwidth communication for a telephone, complete the configuration of the low-bandwidth IP connection: 1 Use the telephone key pad to configure IP settings on the telephone. See "Manually Configuring Telephone
  • 3Com 3C10111C | Installation Guide - Page 164
    system. Auto discovering the telephone while it is connected locally to the NBX network allows the system to configure the phone in the database and assign an extension number. You could manually add the telephone to the database instead of using the Auto Discover feature. 3 Move the telephone to
  • 3Com 3C10111C | Installation Guide - Page 165
    information that can help you resolve simple problems. It covers these topics: ■ System-level Troubleshooting ■ Connecting a Computer to a Serial Port ■ Servicing the Network Call Processor Battery ■ Getting Service and Support The SuperStack 3 NBX hardware needs no routine maintenance. However, you
  • 3Com 3C10111C | Installation Guide - Page 166
    , remove both power cords. Table 24 Troubleshooting Actions Symptom Possible Cause Suggested Action Date/time NBX NetSet to enter the correct date and time. Problem with Network Call Processor battery. Contact your 3Com NBX Voice-Authorized Partner. Your browser cannot connect to the NBX
  • 3Com 3C10111C | Installation Guide - Page 167
    Troubleshooting 167 Table 24 Troubleshooting Actions (continued) Symptom Cannot open NBX is set too low. Problem with the battery on the NBX NetSet utility using the new NBX NetSet username and passwords are case-sensitive. For example, NBX . Enable MOH audio in NBX NetSet > System Configuration
  • 3Com 3C10111C | Installation Guide - Page 168
    168 CHAPTER 10: TROUBLESHOOTING Table 24 Troubleshooting Actions (continued) Symptom Possible Cause Suggested Action NBX NetSet is very slow in caller ID by number or by name (or both) depending on the service your telephone company provides. You are answering the telephone before the Caller ID
  • 3Com 3C10111C | Installation Guide - Page 169
    Call Processor BRI-ST Digital Line Card E1 Digital Line Card T1 Digital Line Card NBX Analog Line Card (3C10114C only) NBX Analog Terminal Card (3C10117C only) NBX Analog Terminal Adapter (3C10400 only) Port COM1 COM1 CONSOLE CONSOLE CONSOLE CONSOLE CONSOLE 10101 It does not matter which computer
  • 3Com 3C10111C | Installation Guide - Page 170
    by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. Getting Service and Support Your authorized 3Com NBX Voice-Authorized Partner can assist you with all of your support needs, including systems and cable plant design, installation, configuration, and
  • 3Com 3C10111C | Installation Guide - Page 171
    3 NBX Call Processor ■ SuperStack 3 NBX Gateway Chassis ■ NBX 100 Call Processor ■ NBX 100 6-Slot Chassis ■ NBX Analog Line Cards ■ NBX Analog Terminal Cards ■ NBX Analog Terminal Adapter (ATA) ■ NBX BRI-ST Digital Line Card ■ NBX E1 and T1 Digital Line Cards ■ NBX Hub Card ■ NBX Uplink Card ■ 3Com
  • 3Com 3C10111C | Installation Guide - Page 172
    172 APPENDIX A: SPECIFICATIONS Government Approvals The 3Com® Networked Telephony Solutions are in compliance with the industry standards listed in this section. Safety IEC60950 Edition 3 (plus all national deviations) EN60950 1992 / A11: 1997 (
  • 3Com 3C10111C | Installation Guide - Page 173
    power supplies, backplane, and mounting brackets. It can accommodate a second drive for disk mirroring (Table 27). Table 27 SuperStack 3 NBX Call Processor Specifications Weight Dimensions Compliance Controls Electrical Environmental Connectors LED Indicators 3C10201 3C10202 As Shipped (One disk
  • 3Com 3C10111C | Installation Guide - Page 174
    Humidity: 5% to 85% noncondensing 4 Slots For NBX interface cards NBX 100 Call Processor The NBX 100 Call Processor must reside in the top slot in has more than one chassis. See Table 29. Table 29 3C10110C, 3C10110D NBX 100 Call Processor Weight Environmental 1 lb 2 oz (510 gm) Ambient
  • 3Com 3C10111C | Installation Guide - Page 175
    brackets (Table 30). Table 30 3C10111C NBX 100 6-Slot Chassis Specifications Weight Dimensions Electrical Environmental Empty: 22 lb (9.9 kg) Configured: 30 lb (13.5 kg) H: 10.5 in. (264.7 mm) W: 17.3 in. (431.8 mm) D: 9.0 in. (225.6 mm) US
  • 3Com 3C10111C | Installation Guide - Page 176
    lines. There are two models of the Analog Line Card: 3C10114 Table 31 contains the 3C10114 Analog Line Card specifications. Table 31 3C10114 NBX Analog Line Card Specifications Weight 510 gm (18 oz) Government approvals FCC Part 68 FCC registration numbers: SSAUSA-25639-PF-TQ Fully protected
  • 3Com 3C10111C | Installation Guide - Page 177
    the 3C10114C Analog Line Card specifications. Table 32 3C10114C NBX Analog Line Card Specifications Weight 510 gm (18 Class A EN61000-3-2 EN61000-3-3 CNS 13438 Class A Facility Interface Code 02LS2 Service Organization 9.0 F Code Connectors Connects up to four Loop Start PSTN telephone
  • 3Com 3C10111C | Installation Guide - Page 178
    Adapter (ATA) The Analog Terminal Adapter (ATA) enables you to connect a single analog device, such as a cordless telephone or fax machine, to an NBX system (Table 35). The 3C10400 ATA can accept power from an IEEE 802.3af-compliant (Power over Ethernet) power supply. Table 35 3C10120B, 3C10400
  • 3Com 3C10111C | Installation Guide - Page 179
    : 0 °C to 40 °C (32 °F to 104 °F) Humidity: 5% to 85% noncondensing NBX E1 and T1 Digital Line Cards The E1 and T1 Digital Line Cards (Table 37) enable you to connect an E1 or T1 line to the SuperStack 3 NBX system or the NBX 100 system. Table 37 3C10165D E1 and 3C10116D T1 Digital Line Card
  • 3Com 3C10111C | Installation Guide - Page 180
    feature buttons, and an integrated 10/100 Mbps switch port. 3Com 3102 Business Telephones can accept power from an IEEE US North America: 120VAC, 60Hz, 13W Ambient temperature: 0 °C to 40 °C (32 °F to 104 °F) Humidity: 5% to 85% noncondensing 3Com 2102 and 2102-IR Business Telephones The 3Com
  • 3Com 3C10111C | Installation Guide - Page 181
    , 50Hz, 13W 3C10226A-UK United Kingdom: 230VAC, 50Hz, 13W 3C10226A-US North America: 120VAC, 60Hz, 13W 2102-IR 3C10228IRA-AA Australia: 240VAC LCD display, and an integrated 10 Mbps hub port. Table 42 3Com 1102 Business Telephone Specifications Weight 1.8 kg (4 lbs) Compliance Electrical
  • 3Com 3C10111C | Installation Guide - Page 182
    programmable buttons, and an integrated 10/100 Mbps switch port. Table 44 3Com 2101 Basic Telephone Specifications Compliance FCC Class A 230VAC, 50Hz, 13W Environmental 3C10248A-UK United Kingdom: 230VAC, 50Hz, 13W 3C10248A-US North America: 120VAC, 60Hz, 13W Ambient temperature: 0 °C to 40 °C
  • 3Com 3C10111C | Installation Guide - Page 183
    -UK United Kingdom: 230VAC, 50Hz, 13W 3C10224-US North America: 120VAC, 60Hz, 13W Ambient temperature: 0 °C to 40 °C (32 °F to 104 °F) Humidity: 5% to 85% noncondensing 3Com 1105 Attendant Console The 3Com 1105 Attendant Console (Table 45) supports up to 100 functions with status LED display
  • 3Com 3C10111C | Installation Guide - Page 184
    184 APPENDIX A: SPECIFICATIONS
  • 3Com 3C10111C | Installation Guide - Page 185
    they provide caller ID information. You can configure your NBX system to work with any of these formats: ■ Bellcore GR-30-CORE ■ ETSI FSK ■ ETSI DTMF ■ British Telecom SIN 242 ■ NTT Telephone Interface Services See the NBX Administrator's Guide for information on how to configure Analog Line Card
  • 3Com 3C10111C | Installation Guide - Page 186
    . Some Central Offices that use a DMS 100 switch may configure T1 circuits with an option to provide DID or DNIS, 3Com recommends ordering telephone numbers that easily fit into the NBX system numbering plan. services, the carrier must support in-band ANI. For more information, see "
  • 3Com 3C10111C | Installation Guide - Page 187
    that the CSU supports this conversion. ISDN PRI Prerequisites Before you install and configure ISDN PRI services on T1 circuits, supported, but 3Com does not recommend this choice. ■ DID Applications - For DID or DNIS, 3Com recommends that you order telephone numbers that easily fit in the NBX
  • 3Com 3C10111C | Installation Guide - Page 188
    number and hunt down for outgoing calls. Verify which services are available from the telephone company. ■ Supported Telephone Central Office Switch Protocols - NBX system ISDN PRI services support the following central office switch protocols: ■ AT&T 5ESS Custom ■ DMS Custom ■ National ISDN NI
  • 3Com 3C10111C | Installation Guide - Page 189
    work with the telephone company to install an ISDN BRI circuit, 3Com recommends the parameters discussed in the following sections. ■ Interface - The /MSN codes should be 1000-4999. ■ Supported Telephone Central Office Switch Protocols - NBX system ISDN BRI services support the ETSI central office
  • 3Com 3C10111C | Installation Guide - Page 190
    190 APPENDIX B: CIRCUIT PROVISIONING
  • 3Com 3C10111C | Installation Guide - Page 191
    Line Card, or other product. For instructions on configuring an NBX device to connect over a broadband connection (for example, a 3Com Telephone in your home, behind a DSL Router) see "Adding a Remote Telephone" in Chapter 2 of the NBX Administrator's Guide. The guidelines provided are for a single
  • 3Com 3C10111C | Installation Guide - Page 192
    to full MTU, must be less than 450 ms. The system will support an occasional packet delay of 450 to 900 ms, but each such delay delay every three seconds) then system degradation can occur, resulting in problems initializing (downloading devices) as well as sluggish performance of system features.
  • 3Com 3C10111C | Installation Guide - Page 193
    Requirements The interconnect bandwidth requirements depend on the selected audio compression and system configuration [Layer 2 or Layer 3 (IP)] topology. NBX default audio settings deliver optimum audio quality. Any change to default audio settings affects audio quality. Layer 2 Mulaw (G.711
  • 3Com 3C10111C | Installation Guide - Page 194
    . ■ A fax machine must be configured to use Mulaw compression. ■ Problems encountered receiving or sending faxes could indicate network traffic issues. ■ Some PC connected to an uplink card or hub card in the NBX system, or to use a dedicated switch port for the ATA connected to the fax machine. ■
  • 3Com 3C10111C | Installation Guide - Page 195
    first register your product at: http://eSupport.3com.com/ 3Com eSupport services are based on accounts that are created or that you are authorized to access. 3Com offers these support tools: ■ 3Com Knowledgebase - Helps you to troubleshoot 3Com products. This query-based interactive tool is located
  • 3Com 3C10111C | Installation Guide - Page 196
    software releases and licenses are listed in the 3Com Price List and are available for purchase from your 3Com reseller. Contact Us 3Com offers telephone, internet, and e-mail access to technical support and repair services. To access these services for your region, use the appropriate telephone
  • 3Com 3C10111C | Installation Guide - Page 197
    Contact Us 197 Telephone Technical Support and Repair To obtain telephone support as part of your warranty and other service benefits, you must first register your product at: http://eSupport.3com.com/ When you contact 3Com for assistance, please have the following information ready: ■ Product
  • 3Com 3C10111C | Installation Guide - Page 198
    , enter the URL: http://lat.3com.com/lat/support/form.html ■ Portuguese speakers, enter the URL: http://lat.3com.com/br/support/form.html ■ English speakers in Latin America, send e-mail to: [email protected] US and Canada - Telephone Technical Support and Repair All locations: Network
  • 3Com 3C10111C | Installation Guide - Page 199
    attendant console 115 powering non-PE phones 88, 107, 130 powering PE phones 88, 107, 130 3Com Knowledgebase tool 195 3Com Network Jack to NBX Phone Power Module 88, 106 3Com Professional Services 196 3Com resources, directory 197 802.3af 57 adapter for non-PE phones 88, 106 powering an attendant
  • 3Com 3C10111C | Installation Guide - Page 200
    standard 153 configuring network devices Attendant Console 153 Call Processor 153 NBX telephones 153 connecting a computer to the telephone 110 power adapter support by Call Processor 82 overview 153 dial plan configuration file DDI/MSN services for BRI 134 DDI/MSN services for E1 140 DID services
  • 3Com 3C10111C | Installation Guide - Page 201
    179 status lights (LEDs) 34 E911, ISDN PRI signaling 146 electrical prerequisites 53 e-mail support 196 e-mail technical support, Asia and Pacific Rim 197 emergency dialing 146 engineering services 196 environmental prerequisites 53 Ethernet 802.1P 59 Ethernet 802.1Q 59 INDEX 201 Ethernet
  • 3Com 3C10111C | Installation Guide - Page 202
    (Integrated Services Digital Network) 57 ISDN PRI signaling E911 connectivity 146 ISDN router, filtering multicasts 101 J J9, chassis backplane circuit 71 K Keyset mode, description 95 Knowledgebase 195 L LEDs Analog Line Card 29 Analog Terminal Card 39 BRI-ST Digital Line Card 37 Call Processor NBX
  • 3Com 3C10111C | Installation Guide - Page 203
    , 197 remote telephone, adding 118 INDEX 203 removing NBX 100 chassis cover 70 repair authorization number by FAX, Asia and Pacific Rim 197 repair services 196 repair support for Latin America 198 repair support for US and Canada 198 repair support, Europe, Middle East, and Africa 198 replacing NCP
  • 3Com 3C10111C | Installation Guide - Page 204
    NBX 100 system 58 SuperStack 3 NBX system 58 system capacity, lines supported by the NBX 3Com support contact numbers 196 TAPI (Telephony Application Programming Interface) requirements for 56 version supported 22, 27 TAPI Route Point 97 technical support, Asia and Pacific Rim 197 technical support
  • 3Com 3C10111C | Installation Guide - Page 205
    Rim 197 telephone technical support, Europe, Middle East, and Africa 198 telephony IP settings line card ports 159 toll-quality audio 58 tools and equipment required for installation 60 ToS, default value 59 troubleshooting 166 U unpacking NBX 100 system 68 SuperStack 3 NBX system 68 Uplink Card
  • 3Com 3C10111C | Installation Guide - Page 206
    206 INDEX
  • 3Com 3C10111C | Installation Guide - Page 207
    the instruction manuals, of a product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## service, contact your equipment vendor or the manufacturer, 3Com Corporation. NBX Telephones are compatible with inductively coupled hearing aids. If trouble is experienced with this NBX
  • 3Com 3C10111C | Installation Guide - Page 208
    compliance with the above conditions might not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated OF THE PURCHASE PRICE. THIS AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE PRODUCT BETWEEN YOU AND 3Com CORPORATION ("3Com"), AND IT
  • 3Com 3C10111C | Installation Guide - Page 209
    3Com's sole obligation under this express warranty shall be, at 3Com's option and expense, to refund the purchase price in accordance with 3Com's published specifications or the user manual. THIS 3COM PRODUCT MAY INCLUDE of the package sent to 3Com's Corporate Service Center. The product must be
  • 3Com 3C10111C | Installation Guide - Page 210
    OF THE PURCHASE PRICE paid, AT 3cOM'S OPTION. THIS DISCLAIMER support by registering online at http://eSupport.3com.com/ 3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064 North America: Tel: 800-NET-3Com (1-800-638-3266) Outside North America: See Appendix D of this guide or www.3com
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NBX
®
Installation Guide
Release 4.3
■
SuperStack 3 NBX
■
NBX 100
Part No. 900-0155-01
Published June 2004