3Com 3C10200B Installation Guide

3Com 3C10200B - SuperStack 3 NBX V5000 Chassis Manual

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  • 3Com 3C10200B | Installation Guide - Page 1
    NBX Installation Guide NBX V3000 SuperStack 3 NBX NBX 100 Release 5.0 Part Number 900-0214-01 April 2005 http://www.3com.com/
  • 3Com 3C10200B | Installation Guide - Page 2
    part of 3Com Corporation to provide notification of such revision or change. 3Com conjunction with, this guide. PATENT INFORMATION NBX Telephones 3C10281PE, 3C10226PE 3Com, NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com
  • 3Com 3C10200B | Installation Guide - Page 3
    Information Technologies and Educational Services, University of Illinois at Urbana-Champaign Permission is hereby granted, free of charge Todd C. Miller All rights reserved. Redistribution and use derived from this software without specific prior written permission. THIS
  • 3Com 3C10200B | Installation Guide - Page 4
    derived from this software without specific prior written permission. THIS SOFTWARE PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, by Jim Knoble Copyright © 2000 Jim Knoble this permission notice appear in supporting documentation. This software is provided
  • 3Com 3C10200B | Installation Guide - Page 5
    promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS © 1998 Todd C. Miller All rights reserved. Redistribution and use in source
  • 3Com 3C10200B | Installation Guide - Page 6
    promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR zlib.h - Interface of the "zlib" general-purpose compression library, version 1.1.4, March 11th, 2002 Copyright ©
  • 3Com 3C10200B | Installation Guide - Page 7
    OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. imap daemon Program: notice and this permission notice appear in supporting documentation, and that the name of the publicity pertaining to distribution of the software without specific, written prior permission. This software is
  • 3Com 3C10200B | Installation Guide - Page 8
    OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. IMAP\imapproxy\amigados.c, IMAP\ notice and this permission notice appear in supporting documentation, and that the name of Mike pertaining to distribution of the software without specific, written prior permission. Mike W. Meyer
  • 3Com 3C10200B | Installation Guide - Page 9
    21 NBX V3000 21 SuperStack 3 NBX V5000 24 NBX 100 27 SuperStack 3 NBX V5000 Gateway Chassis 29 NBX Cards and Devices 32 Analog Line Card 32 T1 Digital Line Card 33 E1 Digital Line Card 36 BRI-ST Digital Line Card 39 10BASE-T Uplink Card 40 Analog Terminal Card 41 Analog Terminal Adapters 42 3Com
  • 3Com 3C10200B | Installation Guide - Page 10
    é 70 Batterie au lithium 72 Wichtige Sicherheitsinformationen 72 Lithiumbatterie 73 Unpacking and Examining the Components 74 Installing the NBX System Hardware 74 Recording MAC Addresses 74 Optionally Upgrading NBX Memory 75 Mounting an NBX 100 Chassis 75 Installing the SuperStack 3 NBX System 78
  • 3Com 3C10200B | Installation Guide - Page 11
    Amplifier 99 Configuring Routing Devices 100 3 TELEPHONES AND ATTENDANT CONSOLES Adding Telephones 103 Auto Discover Telephones 103 Manually Configure Telephones 106 Connecting Power to the Telephone 107 Connecting the Telephone to the LAN 109 3Com Cordless Telephones 113 3Com Entry Telephones 114
  • 3Com 3C10200B | Installation Guide - Page 12
    an Attendant Console with a Specific Telephone 121 Verifying Extension Assignments on 124 Using the NBX NetSet Utility 124 Using Status Lights 125 5 ANALOG DEVICES Adding an Analog Line Card 136 Preparing the NBX System for BRI Cards 136 Ordering DID, CLIP, and MSN Services for BRI 136 Enabling the
  • 3Com 3C10200B | Installation Guide - Page 13
    T1 Digital Line Card 146 Preparing the NBX System for a T1 Card 146 Ordering DID (Direct Inward Dialing) Services for T1 146 Enabling Auto Discover for Devices 154 Configuring IP Telephony 155 Selecting the Operating Mode 155 Configuring IP On-the-Fly 156 Configuring the DHCP Server 157 Manually
  • 3Com 3C10200B | Installation Guide - Page 14
    Battery 170 Getting Service and Support 170 A SPECIFICATIONS Government Approvals 172 Safety 172 EMC Emissions 172 EMC Immunity 172 European Community CE Notice 172 Other Approvals 172 NBX V3000 Call Processor 173 SuperStack 3 NBX V5000 Call Processor 173 SuperStack 3 NBX V5000 Chassis 174 NBX
  • 3Com 3C10200B | Installation Guide - Page 15
    C GUIDELINES FOR CONNECTING REMOTE AUDIO DEVICES Maximum Transfer Unit (MTU) Audio (Reduced Bandwidth Setting) 195 Notes on Bandwidth Requirements 195 Installing Fax Machines with ATAs 196 D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Register Your Product to Gain Service Benefits 197 Solve Problems
  • 3Com 3C10200B | Installation Guide - Page 16
    16 INDEX FCC CLASS A VERIFICATION STATEMENT INDUSTRY CANADA NOTICE 3COM END USER SOFTWARE LICENSE AGREEMENT TERMS AND CONDITIONS AND LIMITED WARRANTY
  • 3Com 3C10200B | Installation Guide - Page 17
    in the release notes differs from the information in this guide, follow the instructions in the release notes. ■ Release notes and all product technical manuals are available on the NBX Resource Pack CD and the 3Com web site. ■ For information about monitoring, changing, and maintaining the system
  • 3Com 3C10200B | Installation Guide - Page 18
    Table 1 Overview of the Guide (continued) Description Troubleshooting information System and component specifications ISDN BRI, ISDN PRI, and T1 circuit provisioning information Guidelines for connecting remote audio devices Obtaining Support for Your 3Com Product References to all topics
  • 3Com 3C10200B | Installation Guide - Page 19
    to us. They help us to make the NBX documentation more useful to you. Send comments about this guide or any of the 3Com NBX documentation and Help systems to: [email protected] Include the following information with your comments: ■ Document title ■ Document part number (found
  • 3Com 3C10200B | Installation Guide - Page 20
    20 ABOUT THIS GUIDE
  • 3Com 3C10200B | Installation Guide - Page 21
    NBX V3000 ■ The SuperStack® 3 NBX V5000 ■ The NBX 100 NBX V3000 The NBX V3000 (Figure 1) houses the Network Call Processor (NCP), which manages call traffic, voice mail, and the Automated Attendant, the system disk drive and power supply, and front panel connections for network and external device
  • 3Com 3C10200B | Installation Guide - Page 22
    Figure 1 NBX V3000 Connectors and LEDs 5 67 8 9 10 11 12 13 Table 4 NBX V3000 Connectors and (mono or stereo) that accepts Music-On-Hold audio (maximum 2V peak to peak) from the line output information, see "Connecting a Computer to an NCP" on page 169. Status lights S1 (bottom) and S2 (top
  • 3Com 3C10200B | Installation Guide - Page 23
    NBX (Foreign Exchange Station) connector for connecting an analog device, such as an analog telephone or a fax machine During a power failure, this port continues to provide dial tone and telephone service. 11 on - Software has been downloaded. The flash memory on the board is being loaded. ■ Slow
  • 3Com 3C10200B | Installation Guide - Page 24
    Disk mirroring is described in the NBX Administrator's Guide in the NBX NetSet™ utility, on the NBX Resource Pack CD, and on the 3Com web site. See "NBX Licensing" on page 47 for more information on the total number of supported devices. SuperStack 3 NBX V5000 Connectors and LEDs Figure 2 shows the
  • 3Com 3C10200B | Installation Guide - Page 25
    SuperStack 3 NBX V5000 information on how to connect to the NBX system using the Console connector, see "Connecting a Computer to an NCP" on page 169. 7 COM2 Reserved for future use. 8 Ethernet 1 RJ-45 connector to connect the SuperStack 3 NBX -11 connector provides an audio output or a dry
  • 3Com 3C10200B | Installation Guide - Page 26
    flashes: No valid disk (system is halted). ■ 3 flashes: Two valid disks, but they are not paired (system is halted). ■ 4 flashes: Configuration problem (system is halted). ■ 5 flashes: Two disks present, but no mirroring license installed. System is running but the system is not using the second
  • 3Com 3C10200B | Installation Guide - Page 27
    top slot with a blank faceplate. See "NBX Licensing" on page 47 for more information on the total number of supported devices. Figure 3 NBX 100 Chassis with Network Call Processor and Cards NBX 100 115 SSS 123 V MOH O L 3C10110D 3Com NBX Call Processor PWR 1 2 3 4 5 6 7 8 3C10370 3Com NBX
  • 3Com 3C10200B | Installation Guide - Page 28
    4 NBX 100 Call Processor 3C10110D (top) and 3C10110C (bottom) 1 2 3 45 6 7 8 9 SS S 12 3 3C10110D 3Com NBX Call Processor V MOH O L PAGING EXT. ALERT 10BT UPLINK COM 1 MDI COM 2 SSS 123 V MOH O L PAGING EXT. ALERT 10BT UPLINK COM 1 COM 2 3C10110C 3Com NBX Call Processor BNC
  • 3Com 3C10200B | Installation Guide - Page 29
    The SuperStack 3 NBX V5000 Gateway Chassis Figure 5, contains four card slots so that you can connect optional interface cards to your system. As shipped from the factory, the top three have faceplates and the fourth is left open. For installation instructions, see Chapter 2. The 3C10200B is
  • 3Com 3C10200B | Installation Guide - Page 30
    3 NBX Chassis 3C10200 (top) and 3C10200B (bottom) 1 23 10M Shared 10/100M Switched 10M Link 100M Link 10/100M Switched 10M Link 100M Link 3C10200 NBX Gateway Chassis 10/100M Switched 10M Link 100M Link 10/100M Switched 10M Link 100M Link 3C10200B NBX V5000 Chassis Table 8 SuperStack 3 NBX V5000
  • 3Com 3C10200B | Installation Guide - Page 31
    must purchase, assemble, and connect to the chassis. See your 3Com NBX Voice-Authorized Partner for purchasing details. CAUTION: If you are using the 3Com SuperStack Advanced Redundant Power System (ARPS) as a backup power supply for the NBX V5000 Gateway Chassis, you can have no more than 2 Analog
  • 3Com 3C10200B | Installation Guide - Page 32
    32 CHAPTER 1: INTRODUCTION NBX Cards and Devices This section lists NBX cards available from 3Com that can you can use with an NBX system. Before you install any Analog Line Cards or Digital Line Cards, you may want to configure the Dial Prefix settings. For information on this topic, see "Dial
  • 3Com 3C10200B | Installation Guide - Page 33
    remote device that communicates with its NCP over a routed network. ISDN PRI services require specific circuit provisioning, which you must obtain before you can use the T1 card in PRI mode. See Appendix B for more information. Figure 8 T1 Digital Line Card (3C10116C) T1 3C10116C 3Com NBX Digital
  • 3Com 3C10200B | Installation Guide - Page 34
    information. ■ 10BASE-T Uplink - This RJ-45 Ethernet connector connects the T1 card to an external LAN hub or switch. You can use this connector to isolate T1 traffic. If the T1 Digital Line Card is used in an SuperStack 3 NBX V5000 POST - Power On Self Test Off - POST test is running
  • 3Com 3C10200B | Installation Guide - Page 35
    NBX Cards and Devices The card is downloading software from the NBX Network Call Processor. Green - The download is complete or the Power-On-Self-Test (POST) is running a hardware problem with the T1 card. ■ CALL - Call audio traffic Off - No audio traffic on the T1 link. Flashing - Audio traffic is
  • 3Com 3C10200B | Installation Guide - Page 36
    CSU performance statistics, can be enabled for loopback testing, and can be configured as a remote device that communicates with its NCP over a routed network. ISDN PRI services require specific circuit provisioning, which you must obtain before using this card. See Appendix B for more information.
  • 3Com 3C10200B | Installation Guide - Page 37
    on. ■ Nominal - On indicates ready to send and receive information. ■ 10BASE-T Uplink MDI - This RJ-45 Ethernet connector connects the card to an external LAN hub or switch. If the E1 Digital Line Card is used in a SuperStack 3 NBX V5000 Gateway Chassis, do not use this connector because the chassis
  • 3Com 3C10200B | Installation Guide - Page 38
    established. It can take several seconds after the card has completed its power up tests for the card to establish a connection with the PRI trunk network or a hardware problem with the card. ■ CALL - Call audio traffic Off - No audio traffic on the T1 link. Flashing - Audio traffic is present. ■
  • 3Com 3C10200B | Installation Guide - Page 39
    problem with any of its software processes. ■ DSP - Reserved for future use ■ NCP - Network Call Processor Digital Line Card is used in a SuperStack 3 NBX V5000 Gateway Chassis, do not use this connector 3Com NBX Voice-Authorized Partner. CAUTION: This equipment does not operate when the main power
  • 3Com 3C10200B | Installation Guide - Page 40
    properly and turns amber if there is a problem. For a span that is operating properly, when the NBX system initiates or receives a call on a power fails. 10BASE-T Uplink Card The 10BASE-T Uplink Card provides eight 10BASE-T Ethernet ports to connect 3Com Telephones (or other 10BASE-T devices
  • 3Com 3C10200B | Installation Guide - Page 41
    packets. However, reliable mode also uses twice the bandwidth. CAUTION: If you are using the 3Com SuperStack ARPS (Advanced Redundant Power Source) as a backup power supply for the SuperStack 3 NBX V5000 Gateway Chassis, you can have no more than 2 Analog Terminal Cards of Models 3C10117, 3C10117A
  • 3Com 3C10200B | Installation Guide - Page 42
    (1 through 4) - Four RJ11connectors enable you to connect analog devices to the NBX system. ■ Status Lights (1 through 4) - Each light indicates analog telephone or fax machine to an NBX system. Figure 16 Analog Terminal Adapter (3C10400) - Front View Power PC LAN Link Link POTS Status Figure
  • 3Com 3C10200B | Installation Guide - Page 43
    line interface for the device. Only qualified 3Com service personnel should use the serial diagnostic port. The Analog Terminal Adapter (3C10400) has these lights and connectors: ■ Power Light - The light below the icon for power indicates that the ATA is receiving power. ■ POTS Status Lights (S1
  • 3Com 3C10200B | Installation Guide - Page 44
    3Com Telephones 3Com Telephones provide the familiar features of a business telephone and extra features such as one-touch access to voice mail. 3103 Manager's Telephone 3C01403A Requires NBX R5.0 or higher and a Group 2license For more information on device Telephone 3C10406A Requires NBX R5.0 or
  • 3Com 3C10200B | Installation Guide - Page 45
    to the SuperStack3 NBX V5000 Chassis. Third-party Devices and Applications 3Com works with third-party suppliers to provide a range of devices and software applications that are compatible with NBX systems. For more information on third-party offerings, see your 3Com NBX Voice-Authorized Partner
  • 3Com 3C10200B | Installation Guide - Page 46
    device) through the phone's infrared port. ■ NBX ConneXtions allows you to use an appropriately configured Windows system as an H.323 gateway for use with NBX systems. ■ NBX Media Driver works with the NBXTSP to provide external software applications access to the features of the NBX system. ■ 3Com
  • 3Com 3C10200B | Installation Guide - Page 47
    telephone button labels. You can create, print, and save the labels for later use. ■ 3Com Telephone Local Configuration Application is a PC-based utility that enables you to manually configure the basic settings for NBX devices that do not have an LCD display, such as the 3100 Entry Telephone and
  • 3Com 3C10200B | Installation Guide - Page 48
    all of these limitations: ■ Total device limit for the system ■ Individual device limit for certain device types ■ License limit for certain device types ■ System memory Example: Your NBX V3000 has the memory upgrade installed, it is licensed for 1500 total devices and you want to configure 450
  • 3Com 3C10200B | Installation Guide - Page 49
    not support enough extensions to allow you to reach all the device limits. Table 10 Detailed Device Limits Per-Unit NBX V3000: Device Count Max with Device/application Toward Total Memory Description System Count Upgrade NBX V3000: Max without Memory Upgrade SuperStack 3 System Maximum NBX
  • 3Com 3C10200B | Installation Guide - Page 50
    -Unit NBX V3000: Device Count Max with Device/application Toward Total Memory Description System Count Upgrade NBX V3000: Max without Memory Upgrade 3105 Attendant 1 Console 100 100 pcXset Soft 1 per pcXset PC 1500 250 Telephone telephone client NBX Media Driver 1 driver/system 1500
  • 3Com 3C10200B | Installation Guide - Page 51
    : Device Count Max with Device/application Toward Total Memory Description System Count Upgrade NBX V3000: Max without Memory Upgrade SuperStack 3 System Maximum NBX 100 Device or System Site License Maximum Required? The 3-digit dial plan might not provide enough extensions to support 100
  • 3Com 3C10200B | Installation Guide - Page 52
    1: INTRODUCTION Table 10 Detailed Device Limits (continued) Per-Unit NBX V3000: Device Count Max with Device/application Toward Total Memory Description System Count Upgrade NBX V3000: Max without Memory Upgrade SuperStack 3 System Maximum NBX 100 Device or System Site License Maximum
  • 3Com 3C10200B | Installation Guide - Page 53
    you must purchase and install additional NBX Messaging licenses. To go above 12 NBX Messaging ports, you must install the memory upgrade (3C10240) if you haven't already done so to upgrade the device limit. If you purchase additional NBX Messaging capacity, message storage hours are limited only by
  • 3Com 3C10200B | Installation Guide - Page 54
    has three Group 2 licenses still available. Example 2 - Borrowing from the next highest License Group: You add a 3101 Basic Telephone (Group 1 device) to your SuperStack 3 NBX system, which has three Group 2 licenses available. You do not add a Group 1 license to the system. The system checks for
  • 3Com 3C10200B | Installation Guide - Page 55
    the highest License Group: You add two 3100 Entry Telephones (Group 0 device) to your SuperStack 3 NBX system, which has two Group 2 licenses available. You do not device license usage. Figure 18 License Details Information The first column in the License Usage Report shows the number of device
  • 3Com 3C10200B | Installation Guide - Page 56
    . Example 5 - Manual License Group readjustment: You add another 3103 Manager's Telephone (Group 2 device) to your SuperStack 3 NBX system, which has no to the system again. ■ A basic NBX V3000 system includes fifteen Group 2 Licenses. Upgrading Device Licenses from R4.X to R5.0 Group Licensing
  • 3Com 3C10200B | Installation Guide - Page 57
    Group 2 licenses applied after the upgrade to R5.0 are converted to 3102 licenses. ■ Devices introduced at R5.0, 3103 Manager's Telephones, 3100 Entry Telephones, and 3106C and 3107C Cordless Telephones will not be recognized. These devices were not supported prior to release R5.0. Group Licensing
  • 3Com 3C10200B | Installation Guide - Page 58
    58 CHAPTER 1: INTRODUCTION
  • 3Com 3C10200B | Installation Guide - Page 59
    Feature Support ■ Installation Requirements ■ Installation Questions ■ Before You Begin Installation ■ Important Safety Information ■ Unpacking and Examining the Components ■ Installing the NBX System Hardware ■ Configuring NBX System Networking ■ Connecting Cards and Devices ■ Selecting
  • 3Com 3C10200B | Installation Guide - Page 60
    International Feature Support For international users, the following features and devices warrant special attention. Power Fail Transfer For the Power Fail Contact your 3Com NBX Voice-Authorized Partner for information on country-specific requirements. Language Support The NBX Resource Pack
  • 3Com 3C10200B | Installation Guide - Page 61
    using a powered Ethernet cable. See "Connecting Power to a 3Com Telephone" in Chapter 3 for more information. CAUTION: 3Com strongly recommends that you use UL listed surge suppression devices for the telephones and the local telephone lines and an uninterruptible power supply for each NBX chassis
  • 3Com 3C10200B | Installation Guide - Page 62
    All data connections are on the front of the chassis and power connections are on the back. ■ The SuperStack 3 NBX V5000 Chassis is 13.3 cm (5.25 in.) high and 30.5 line has dial tone. CAUTION: 3Com strongly recommends that you use UL-listed surge suppression devices on all local telephone lines. ■
  • 3Com 3C10200B | Installation Guide - Page 63
    issues that you may encounter when you install the telephone system. Who Should Install the NBX to the NBX system through an Analog Terminal Adapter. CAUTION: To avoid damage to any 3Com telephone, do CTI) applications need an operating system that supports the Microsoft TAPI 2.X standard, such
  • 3Com 3C10200B | Installation Guide - Page 64
    . A 100 Mbps Ethernet LAN can support a fully configured, fully utilized NBX SuperStack 3 system or NBX V3000 system. That is, a 10 Mbps Ethernet LAN with 200 "voice devices" (3Com telephones and outside telephone lines) can support the toll-quality audio provided by the NBX 100 system even when all
  • 3Com 3C10200B | Installation Guide - Page 65
    support toll-quality audio with a fully configured SuperStack 3 NBX system or NBX V3000 system. If you use an Ethernet switch, verify that it supports the 802.1P and 802.1Q specifications been disconnected. The receiving NBX device can be another 3Com telephone, or for external calls, it can be
  • 3Com 3C10200B | Installation Guide - Page 66
    -bandwidth compressed audio when communicating with other system devices. ■ Alternatively, you can configure the telephone as a low-bandwidth device by disabling some of the internal features such as paging, conferencing, and music-on-hold. A check box in the NBX NetSet Device Configuration screen
  • 3Com 3C10200B | Installation Guide - Page 67
    the two power supply units in a SuperStack 3 NBX with redundant power supplies has its own overcurrent protection device which operates independently - the overcurrent device for one power supply does not protect the second power supply. You must connect both AC power cords to provide power to both
  • 3Com 3C10200B | Installation Guide - Page 68
    power converter on a 3Com device other than the one that is shipped with the device. On 3Com PoE-compliant devices, the power converter is an optional component. ■ Power Cord Set: ■ For European countries, see Table 12. If your country is not listed specifically, use the power cord set information
  • 3Com 3C10200B | Installation Guide - Page 69
    . ■ The socket outlet must be near the unit and easily accessible. You can remove power from the unit only by disconnecting the power cord from the outlet. If your SuperStack 3 NBX has redundant power supplies, you must disconnect both cords from the wall. ■ This unit operates under SELV (Safety
  • 3Com 3C10200B | Installation Guide - Page 70
    70 CHAPTER 2: INSTALLING SYSTEM HARDWARE COMPONENTS Lithium Battery Safety The following information is important. Read it carefully. WARNING: The battery is not field replaceable. If you suspect a battery failure, contact your 3Com NBX Voice-Authorized Partner. There is a danger of explosion if
  • 3Com 3C10200B | Installation Guide - Page 71
    Consignes Importantes de Sécurité 71 Table 13 Cordon Électrique Pays ou Region Europe Royaume-Uni Italie Danemark Suisse Détails du Cordon Électrique ■ La prise secteur doit être conforme aux normes CEE 7/7 ("SCHUKO") ■ Le cordon secteur doit porter la mention ou et doit être de
  • 3Com 3C10200B | Installation Guide - Page 72
    recommandations du constructeur. Vous devez vous débarrasser des batteries usées en respectant les consignes du constructeur. Wichtige : Achten Sie darauf, daß an dem NBX die Ihrem Land entsprechende Spannung eingestellt ist. WARNHINWEIS: Das NBX muß an einem sicheren (abgeschlossenen) Ort
  • 3Com 3C10200B | Installation Guide - Page 73
    den folgenden Hinweis sorgfältig durch. WARNHINWEIS: Wird die Lithiumbatterie falsch ersetzt, besteht Explosionsgefahr. Die Batterie nach den Empfehlungen des Herstellers durch eine Batterie des gleichen oder eines gleichwertigen Typs ersetzen. Verbrauchte Batterien nach den Angaben des Herstellers
  • 3Com 3C10200B | Installation Guide - Page 74
    have not received all components, contact your 3Com NBX Voice-Authorized Partner. Installing the NBX System Hardware Before you begin to install the hardware, you can perform optional steps: ■ Recording MAC Addresses ■ Optionally Upgrading NBX Memory Recording MAC Addresses After you install the
  • 3Com 3C10200B | Installation Guide - Page 75
    with the memory kit: ■ NBX V3000 Memory Upgrade Kit - 3C10240 ■ SuperStack 3 NBX Memory Upgrade Kit - 3C10233 Mounting an NBX 100 Chassis To mount the Call Processor chassis in an equipment rack or on the wall, you need: ■ Two mounting brackets (supplied with the Call Processor) ■ Four mounting
  • 3Com 3C10200B | Installation Guide - Page 76
    that they are secure. The slots on the bottom of the Call Processor chassis mounting brackets slip onto these screws. 3 Lift the chassis and screw in the top keyed slot of each bracket. 5 Tighten all four screws securely. Mounting the NBX 100 Chassis on a Wall To mount the NBX 100 system chassis
  • 3Com 3C10200B | Installation Guide - Page 77
    the chassis, as shown in Figure 21. Figure 21 Attaching Wall Mounting Brackets to the NBX 100 Chassis 2 Use the dimensions shown in Figure 22 to mark the locations where you will drill the pilot holes into . Thread them just far enough so that they will support the weight of the NBX 100 chassis.
  • 3Com 3C10200B | Installation Guide - Page 78
    screws into the top holes of each mounting bracket, and then tighten all four screws. Installing the SuperStack 3 NBX System The SuperStack 3 NBX V5000 System is composed of the SuperStack 3 NBX Call Processor and one or more SuperStack 3 NBX V5000 Chassis. The Call Processor contains a factory
  • 3Com 3C10200B | Installation Guide - Page 79
    identical to those for mounting the SuperStack 3 NBX Call Processor. For more detailed information, see "Installing the NBX System Hardware" on page 74. Installing a Second Disk for Disk Mirroring Disk mirroring is supported on the SuperStack 3 NBX V5000 only. Disk mirroring provides the ability
  • 3Com 3C10200B | Installation Guide - Page 80
    2: INSTALLING SYSTEM HARDWARE COMPONENTS Powering Your NBX To turn on power to the NBX system and the optional NBX chassis, follow System these steps: 1 Attach a power cord to the back of each unit. For an NBX 100, a SuperStack 3 NBX, or a chassis, attaching the power cord applies power to the unit
  • 3Com 3C10200B | Installation Guide - Page 81
    . To avoid address conflicts with devices on your local network, change the IP settings of NBX system before you connect the system to the LAN. Summary of how to change the IP settings of the NBX system: ■ Temporarily change the IP address of your computer to conform with the default IP settings of
  • 3Com 3C10200B | Installation Guide - Page 82
    , you can log in to the NBX NetSet utility using the default administrator user name and password. See the next topic, "Configuring the NBX System IP Address" for instructions on configuring the NBX IP settings. CAUTION: If you change the administrator password, you cannot retrieve (return) to the
  • 3Com 3C10200B | Installation Guide - Page 83
    .168.1.191 ■ Default gateway: 192.168.1.1 ■ Subnet mask: 255.255.255.224 If you connect the LAN to the Internet in the future, your Internet service provider gives instructions on how to configure the IP settings of devices on the network. You must change the IP settings of the NBX system at that
  • 3Com 3C10200B | Installation Guide - Page 84
    SYSTEM HARDWARE COMPONENTS Configuring the NBX You must change the default IP address of the NBX system and specify IP System IP Address settings appropriate for your LAN. 1 Log in to the NBX NetSet utility using the administrator username and password. 2 In the NBX NetSet - Main Menu window, click
  • 3Com 3C10200B | Installation Guide - Page 85
    lines or 3Com telephones yet. Establishing SuperStack 3 NBX V5000 LAN Connections Connect the SuperStack 3 NBX Call Processor to your SuperStack 3 NBX V5000 Chassis 3C10200B is an updated version of the 3C10200. The update removed the 10 Mbps shared connector and improved the switch-over performance
  • 3Com 3C10200B | Installation Guide - Page 86
    card port and assigns extensions. For more information, see "Using Auto Discover for Initial System Configuration" on page 92. 3Com recommends that you install the cards in MAC address order. This practice makes it easier to diagnose and troubleshoot problems. Mapping Line Card Ports to Telephone
  • 3Com 3C10200B | Installation Guide - Page 87
    Devices 87 continues to provide dial tone and telephone service. Do not count this port as a line port. Connecting Digital You can install cards with the power check for obstructions and alignment problems. 3 Wait at least For more information about the ride in the chassis guide slots, and then slide
  • 3Com 3C10200B | Installation Guide - Page 88
    port on a 3C10400 ATA is labeled POTS (Plain Old Telephone Service). See Figure 24. The Analog Terminal Adapter may require a telephone connector for use outside North America. Contact your supplier for more information on country-specific requirements. 2 Connect the Ethernet port on the ATA to
  • 3Com 3C10200B | Installation Guide - Page 89
    Ethernet. See Table 16 for power connection instructions. The 3C10400 ATA is a Class 3 PoE device. The 3C10400 ATA can also accept power from an AC power adapter plugged into a wall socket. If you supply power to the ATA using an AC power adapter and then also supply power on the Ethernet cable, the
  • 3Com 3C10200B | Installation Guide - Page 90
    power connection is required. Devices that predate the 802.3af standard can be powered by an 802.3af-compliant power supply with the use of the 3Com Network Jack to NBX Phone Power Module (3CNJVOIPMOD-NBX Auto Attendants and voice mailboxes. ■ Default prompts for configurable voice messages. Users
  • 3Com 3C10200B | Installation Guide - Page 91
    the text box. 4 Click Upgrade. After you install the regional software and components, you must enable the language. That is, you must make your preferred language the current language on the NBX system. For more information, see the NBX Administrator's Guide, or use the NBX NetSet utility to go to
  • 3Com 3C10200B | Installation Guide - Page 92
    the system, you must use the NBX NetSet utility to manually remove the device and its database record. Licensed devices will not be discovered until after you have entered the appropriate Group License to the system. For more information on Group Licensing, see "Device Licenses" on page 52. Table
  • 3Com 3C10200B | Installation Guide - Page 93
    on NBX System Components (continued) Component Auto Discover Action 3Com Attendant Console Finds and configures any installed 3Com Attendant : Configuration 1 Log in to the NBX NetSet utility using the administrator username and password. 2 In the NBX NetSet - Main Menu window, click
  • 3Com 3C10200B | Installation Guide - Page 94
    box for the device you are configuring. 3Com recommends that you Auto Discover one device type at a default system includes one Call Pickup Group. Whether or not you select this check box, you can later change the call pickup group for any telephone. See the NBX Administrator's Guide for information
  • 3Com 3C10200B | Installation Guide - Page 95
    line ports on the NBX V3000. Auto Discover Digital you have discovered telephones. Part of the Auto Discover devices one at a time and then refresh the Device Configuration > Telephones list after you connect a device to see the extension assigned to that device. ■ If you are installing a 3Com
  • 3Com 3C10200B | Installation Guide - Page 96
    disable it so that the NCP does not continue to search for added devices. To disable the Auto Discover feature: 1 Log in to the NBX NetSet utility using the administrator username and password. 2 In the NBX NetSet - Main Menu window, click System Configuration. 3 Click System-wide. 4 Clear all Auto
  • 3Com 3C10200B | Installation Guide - Page 97
    and password. 2 In the NBX NetSet - Main Menu window, click Device Configuration. 3 Click the Line Card Ports tab. 4 Select the port with the lowest extension. 5 Click Modify. The Modify Line Card Port dialog box appears. 6 Edit the line card port fields as needed. The the Help for information
  • 3Com 3C10200B | Installation Guide - Page 98
    numbers: 1 Record the extensions and either the MAC addresses or port numbers for the four Line Card ports. 2 In the NBX NetSet - Main Menu window, click Reports. 3 Click the Device List tab. 4 Review the extensions in the scroll list to find the highest extension number that has been assigned. Add
  • 3Com 3C10200B | Installation Guide - Page 99
    control on the external MOH device. To adjust the volume of music on hold on an NBX 100 or SuperStack 3 NBX: 1 Use a nonferrous (plastic or aluminum) adjustment tool to adjust the volume control on the front of the Call Processor to about mid-range. 2 Use a 3Com Telephone to call another extension
  • 3Com 3C10200B | Installation Guide - Page 100
    For more information, see the NBX Administrator's Guide. You must still filter multicasts to ensure that multicasts generated by other NBX devices are not call channel 2 Conference call channel 3 Download service Paging audio 1 Paging audio 2 Paging audio 3 Conference 4 Conference 5 Conference 6
  • 3Com 3C10200B | Installation Guide - Page 101
    Configuring Routing Devices 101
  • 3Com 3C10200B | Installation Guide - Page 102
    102 CHAPTER 2: INSTALLING SYSTEM HARDWARE COMPONENTS
  • 3Com 3C10200B | Installation Guide - Page 103
    3Com Telephone to the LAN, the telephone receives the next lowest available extension and a default set of properties. You can then move the telephone to another location on the LAN and it retains its extension number. For instructions the Device Configuration > Telephones tab of the NBX NetSet
  • 3Com 3C10200B | Installation Guide - Page 104
    User Interface utility (LUI), or the 3Com Telephone Local Configuration Application (TLC). These options are described in the NBX Administrator's Guide. ■ You must enable the Auto Discover Telephones feature before you connect the telephone. If you are adding licensed devices, you must first add the
  • 3Com 3C10200B | Installation Guide - Page 105
    calls that ring on other group members' telephones. The default system includes one Call Pickup Group. Whether or not you select this check box, you can later change the call pickup group for any telephone. See the NBX Administrator's Guide for information about Call Pickup Groups. 6 Click OK.
  • 3Com 3C10200B | Installation Guide - Page 106
    the packing box. b Connect power to the telephone as described manually using the NBX NetSet utility. However, if you have many telephones to configure, manual configuration can be a tedious and error-prone process. For information about adding telephones manually, see the NBX Administrator's Guide
  • 3Com 3C10200B | Installation Guide - Page 107
    tools, see Chapter 10, "Troubleshooting" of the NBX Administrator's Guide. Connecting Power to the Telephone All 3Com telephones can accept power from an AC converter, however, the power converter is an optional component on 3Com 3100-series telephones because these devices are compliant with the
  • 3Com 3C10200B | Installation Guide - Page 108
    can 3 be powered by an 3Com Corporation www.3Com.com Assembled in Ireland TELEPERMIT THIS 3COM NBX 100 COMMUNICATIONS SYSTEM MAY BE CONNECTED TO THE TELECOM NETWORK. PTC 207/00/050 Tested To Comply With FCC Standards FOR HOME OR OFFICE USE ® US LISTED This device complies with Part 15 of the
  • 3Com 3C10200B | Installation Guide - Page 109
    llllll ill ll lllll 3Com Corporation www.3Com.com Assembled in Ireland TELEPERMIT THIS 3COM NBX 100 COMMUNICATIONS SYSTEM MAY BE CONNECTED TO THE TELECOM NETWORK. PTC 207/00/050 Tested To Comply With FCC Standards FOR HOME OR OFFICE USE ® US LISTED This device complies with Part 15 of the FCC
  • 3Com 3C10200B | Installation Guide - Page 110
    110 CHAPTER 3: TELEPHONES AND ATTENDANT CONSOLES Figure 28 Connections for 3Com 3102 Business Telephone (shown) and 3103 Manager's Telephone 2 1 3 4 5 1 Power cable. Ask your Administrator how you should power your phone. Then see Table 23 for instructions on how to connect your telephone to
  • 3Com 3C10200B | Installation Guide - Page 111
    Adding Telephones 111 Figure 30 Connections for 3Com 2102 Business Telephone 2 1 3 4 5 1 Power cable. Ask your Administrator how you should power your phone. Then see Table 23 for instructions on how to connect your telephone to power. (Figure 30 shows a connection using an AC adapter.) 2
  • 3Com 3C10200B | Installation Guide - Page 112
    . Ask your Administrator how you should power your phone. Then see Table 23 for instructions on how to connect your telephone to power. (Figure 32 shows a connection using an optional AC adapter.) 4 Handset cord (to handset) Using the Telephone's Switch Port Many 3Com telephones contain a two-port
  • 3Com 3C10200B | Installation Guide - Page 113
    3Com Cordless Telephones Connection details for the 3106C and 3107C Cordless Telephones are included in the Cordless Telephone Guide. The guide issues, unit in the center of your coverage performance, make sure you have at least five meters of space between base units and that each base unit antenna
  • 3Com 3C10200B | Installation Guide - Page 114
    DHCP Failure, and the device is expected to utilize DHCP, then the DHCP offer is incorrect or missing Option-184 information. Correct the DHCP configuration or program IP information into the 3100 using the 3Com Telephone Local Configuration tool, which is described in the NBX Administrator's Guide.
  • 3Com 3C10200B | Installation Guide - Page 115
    blinks in 5 seconds Pause New pattern Telephone State The 3100 has detected more than one NBX system on the local subnet and does not have information to select the correct one. The 3100 was unable to get information from a DHCP server. Notes Configure the network correctly so that only a single
  • 3Com 3C10200B | Installation Guide - Page 116
    provided with the Attendant Console to the power connection on the bottom of the Attendant Console and then connect the other end of the power converter to an AC power outlet. On all NBX devices, the power connector is marked by the DC power symbol: The 3Com 3105 Attendant Console complies with the
  • 3Com 3C10200B | Installation Guide - Page 117
    facility. NBX devices work with: ■ Ethernet power sources that comply with the IEEE 802.3af standard ■ 3Com Ethernet power sources that predate 802.3af See Table 26 for power connection instructions for 3Com Attendant Consoles. Table 26 Connecting Power to a 3Com Attendant Console Power Source
  • 3Com 3C10200B | Installation Guide - Page 118
    to the device's Ethernet connector. 3Com Ethernet Power Source: ■ 3C10220 (12-port) ■ 3C10222 (24-port) 1 The 1105 predates the 802.3af standard so you must use a 3Com Network Jack to NBX Phone Power Module 3CNJVOIPMOD-NBX 43 2 (3CNJVOIPMOD-NBX) 1. The module receives power from an
  • 3Com 3C10200B | Installation Guide - Page 119
    Attendant Console, you must map the extensions manually using the Attendant Console Button Mappings screen in the NBX NetSet utility. Typically, you want to want, see "Associating an Attendant Console with a Specific Telephone" on page 121 for instructions on how to change the association. Do not
  • 3Com 3C10200B | Installation Guide - Page 120
    Discover. 2 Enable Auto Discover Attendant Consoles and click OK. 3 Wait at least 2 minutes for the NBX system to Auto Discover the Attendant Console and assign the extensions of all known telephones to its buttons. to its buttons. To map extensions above the first 100, you must manually map the
  • 3Com 3C10200B | Installation Guide - Page 121
    a 3Com Attendant Console 121 extensions. For more about manually adding an Attendant Console and mapping Attendant Console buttons, see Chapter 3, "Device Configuration," in the NBX Administrator's Guide. ■ When you are finished configuring the Attendant Console, you can use the NBX LabelMaker
  • 3Com 3C10200B | Installation Guide - Page 122
    Ethernet ports. You connect the 3Com Telephone directly to one of the Ethernet ports. Another option is use the pcXset soft telephone application instead of a 3Com Telephone. For information about installing a remote telephone, see Chapter 3, "Device Configuration," in the NBX Administrator's Guide.
  • 3Com 3C10200B | Installation Guide - Page 123
    NBX system. You can add more analog line ports by adding an expansion chassis and NBX Analog Line Cards to the system. The NBX For a 3-digit dial plan, the default starting address is 750. The Auto information on this topic, see "Outdialing Prefix Settings" in Chapter 2 of the Administrator's Guide
  • 3Com 3C10200B | Installation Guide - Page 124
    When you insert an Analog Line Card into an NBX chassis, you may leave the system powered up. The Auto Discover process begins as soon as Line Card using the NBX NetSet utility: Utility 1 In the NBX NetSet - Main Menu window click Device Configuration. 2 In the Device Configuration dialog box, click
  • 3Com 3C10200B | Installation Guide - Page 125
    lights on an Analog Line Card to help verify that the card has been properly discovered by the NBX system. When an Analog Line Card is initializing, all four status lights (labelled 1 through 4) blink on in the order 2, 1, 3, 4. For detailed information on Analog Line Card status lights, see page 32.
  • 3Com 3C10200B | Installation Guide - Page 126
    126 CHAPTER 4: ANALOG LINES
  • 3Com 3C10200B | Installation Guide - Page 127
    ■ The ATA port on an NBX V3000 These devices allow you to attach analog telephones and fax machines to the NBX system. WARNING: The 3Com Analog Terminal Adapter is intended for if you have purchased the Call Waiting service from your telephone company, and you have an incoming analog telephone line
  • 3Com 3C10200B | Installation Guide - Page 128
    NBX Feature Codes Guide in the NBX NetSet utility. ■ Configuring an analog port for fax operation optimizes the performance for inbound and outbound faxes but compromises audio quality. If you make a voice call using the analog device , and 3Com Telephones. 5 leave the system powered up. The
  • 3Com 3C10200B | Installation Guide - Page 129
    Inserting an Analog Terminal Card 129 To insert the analog terminal adapter card: 1 Find the MAC address of the ATC on the label on the card. 2 Record the MAC address for the configuration process. 3 Select a slot for the card in the chassis and use a Phillips screwdriver to remove the blank
  • 3Com 3C10200B | Installation Guide - Page 130
    NBX NetSet utility, described next, and by examining the status lights on the front of the card, which are described on page 41. Using the NBX NBX Utility NetSet utility: 1 In the NBX NetSet - Main Menu window, click Device Configuration. 2 In the Device ATA port on an NBX V3000. The Auto Discover
  • 3Com 3C10200B | Installation Guide - Page 131
    , and 3Com Telephones. power requirements. 2 Connect a Category 5 Ethernet cable to the ATA RJ-45 connector that has no icon beside it. Connect the other end of the Category 5 Ethernet cable to the LAN on which the NCP is located. 3 Wait 2 minutes (more on a SuperStack 3 NBX system with many devices
  • 3Com 3C10200B | Installation Guide - Page 132
    using the ATA device, the audio may be unusable. If you configure the port for fax operation, expect lower quality voice calls on that port. If you configure the port for voice calls, the performance is not optimized for faxes. Using Power over Ethernet with a 3C10400 ATA The NBX Analog Terminal
  • 3Com 3C10200B | Installation Guide - Page 133
    the ATA Port 133 To verify that the NBX system properly discovered the ATA: 1 In the NBX NetSet - Main Menu window, click Device Configuration. The Device Configuration dialog box appears. 2 Click the ATA tab. See Figure 36. The ATA tab displays information about all discovered ATAs and all ports on
  • 3Com 3C10200B | Installation Guide - Page 134
    134 CHAPTER 5: ANALOG DEVICES
  • 3Com 3C10200B | Installation Guide - Page 135
    you install any BRI-ST Digital Line Cards, you may want to configure the Outdialing Prefix settings. For information on this topic, see the "Outdialing Prefix Settings" section in Chapter 2, "Dial Plan," in the NBX Administrator's Guide or the Help: Dial Plan > Operations > Set Outdial Prefixes.
  • 3Com 3C10200B | Installation Guide - Page 136
    To add an ISDN BRI-ST Digital Line Card to an NBX system, use the information in these sections: ■ Preparing the NBX System for BRI Cards ■ Ordering DID, CLIP, and MSN Services for BRI ■ Inserting the BRI-ST Digital Line Card Preparing the NBX Before you insert the BRI-ST Digital Line Card into an
  • 3Com 3C10200B | Installation Guide - Page 137
    Discover Feature 1 Log in to the NBX NetSet utility using the administrator login ID and password. 2 In the NBX NetSet - Main Menu window, click BRI-ST card into the chassis, you may leave the Digital Line Card system powered up. The Auto Discover process begins as soon as the system senses the new
  • 3Com 3C10200B | Installation Guide - Page 138
    CARD 7 Wait 3 minutes (more on a SuperStack 3 NBX system with many devices) for the system to discover the BRI-ST 40 for details about BRI-ST card status lights. You are now ready to configure the ISDN BRI-ST Digital Line Card. See Chapter 3, "Device Configuration," in the NBX Administrator's Guide
  • 3Com 3C10200B | Installation Guide - Page 139
    Installation Notes ■ See "NBX Licensing" on page 47 for information on the number of E1 cards supported by an NBX Network Call Processor. ■ You can the Outdialing Prefix settings. For more information, see the Dial Plan chapter of the NBX Administrator's Guide. ■ For IP operations, the 3C10165D
  • 3Com 3C10200B | Installation Guide - Page 140
    System for E1 Cards ■ Ordering DID, CLIP, and MSN Services for E1 ■ Inserting the E1 Digital Line Card Preparing the NBX Before you insert the E1 Digital Line Card into the chassis, order an E1 System for E1 Cards line, with the specifications you want, from your telephone carrier, and have them
  • 3Com 3C10200B | Installation Guide - Page 141
    Line Cards 1 Log in to the NBX NetSet utility using the administrator login ID and password. 2 In the NBX NetSet - Main Menu window, click System E1 card into the chassis, you may leave the system Digital Line Card powered up. The Auto Discover process begins as soon as the system senses the new
  • 3Com 3C10200B | Installation Guide - Page 142
    the addition of the E1 card and begins to update its database. Allow 3 minutes for both of these processes to be completed. On a SuperStack 3 NBX system with many devices, you may need to allow more time. If you attach a console cable to the CONSOLE port on the E1 card and use Hyperterminal software
  • 3Com 3C10200B | Installation Guide - Page 143
    , and before you connect the E1 Digital Line Card to the telephone company's E1 line, the POST (Power On Self Test) light and the NCP light should both be solid green. For a complete description of now ready to configure the E1 Digital Line Card. See the NBX Administrator's Guide for instructions.
  • 3Com 3C10200B | Installation Guide - Page 144
    144 CHAPTER 7: E1 ISDN PRI DIGITAL LINE CARD
  • 3Com 3C10200B | Installation Guide - Page 145
    Licensing" on page 47 for information on the number of T1 cards supported by an NBX Network Call Processor. ■ You can choose to configure a T1 Digital Line Card to use one of two types of signaling: ■ DS1 protocol (sometimes called Standard T1). By default, the Auto Discover process selects DS1 as
  • 3Com 3C10200B | Installation Guide - Page 146
    Line Card Preparing the NBX System for a T1 Card Before you insert the T1 Digital Line Card into the chassis, order a T1 line from your telephone carrier and have them install the line. In some cases, the telephone company offers T1 services only with specific, pre-defined parameters. However
  • 3Com 3C10200B | Installation Guide - Page 147
    Line Cards 1 Log in to the NBX NetSet utility using the administrator login ID and password. 2 In the NBX NetSet - Main Menu window click Digital Line Card into the chassis, you may leave Digital Line Card the system powered up. The Auto Discover process begins as soon as the system senses the new
  • 3Com 3C10200B | Installation Guide - Page 148
    system must update its database. You must wait 3 minutes because the T1 card reboots twice during the initialization process. On a SuperStack 3 NBX system with many devices, you may need to allow additional time. If you attach a console cable to the CONSOLE port on the T1 card and use Hyperterminal
  • 3Com 3C10200B | Installation Guide - Page 149
    before you connect the T1 Digital Line Card to the telephone company's E1 line, the POST (Power On Self Test) light and the NCP light should both be solid green. For a complete description or ISDN PRI signaling. See Chapter 2, "Device Configuration," in the NBX Administrator's Guide for instructions.
  • 3Com 3C10200B | Installation Guide - Page 150
    150 CHAPTER 8: T1 DIGITAL LINE CARD
  • 3Com 3C10200B | Installation Guide - Page 151
    This chapter describes IP telephony and provides instructions for configuring IP. It covers these topics: ■ IP Telephony Overview ■ Implementing IP ■ Standard IP Configuration ■ IP On-the-Fly Configuration ■ Providing the NCP IP Address to Devices ■ Configuring IP Telephony ■ Selecting the Operating
  • 3Com 3C10200B | Installation Guide - Page 152
    of IP addresses using the NBX NetSet utility. When a local device needs an IP address, the system assigns one from the list. Remote devices receive their IP addresses either through a DHCP server or through manual assignment. Standard IP Configuration The NBX system must be configured differently
  • 3Com 3C10200B | Installation Guide - Page 153
    and devices in the NBX system. If you are not using a DHCP server, use the NBX NetSet utility to configure an IP address for each 3Com telephone and device. from the NBX Resource Pack CD. For more information on these tools, see Chapter 10, "Troubleshooting," in the NBX Administrator's Guide. Using
  • 3Com 3C10200B | Installation Guide - Page 154
    . For devices that do not have an LCD display panel, such at the 3100 Entry Telephone, you can use the Telephone Local Configuration application, which you can install on a computer from the NBX Resource Pack CD. See Chapter 10, Troubleshooting, in the NBX Administrator's Guide for instructions on
  • 3Com 3C10200B | Installation Guide - Page 155
    digital line cards. See the NBX Administrator's Guide for more information. RFC 2132 (DHCP Options and BOOTP Vendor Extensions) defines vendor specific options that allow you to configure the server to send locally defined information to DHCP clients. NBX system devices support option 184. If you
  • 3Com 3C10200B | Installation Guide - Page 156
    - The NCP provides IP addresses as needed to local devices. Remote devices obtain IP addresses from the DHCP server, or you can manually program their IP addresses. 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards do not support the NBX IP On-the Fly feature. If your system uses IP
  • 3Com 3C10200B | Installation Guide - Page 157
    2000 DHCP Server," in the NBX Administrator's Guide. 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards do not support DHCP option 184. Before you IP settings (IP address, default gateway, and subnet mask). You can use the NBX NetSet utility to manually configure the settings, or you
  • 3Com 3C10200B | Installation Guide - Page 158
    into a telephone using the telephone Local User Interface (LUI) utility, or, for devices that do not have display panel, such as a 3100 Entry Telephone, you can use the Telephone Local Configuration application For detailed instructions on how to use these tools, see the NBX Administrator's Guide.
  • 3Com 3C10200B | Installation Guide - Page 159
    on the DHCP server, and the example in the NBX Administrator's Guide may not apply directly to your DHCP server. For assistance, contact your network administrator, the vendor of the DHCP server, or a qualified 3Com service representative. Configuring Analog Line Card Ports Typically, your analog
  • 3Com 3C10200B | Installation Guide - Page 160
    location and communicate with the NCP over a routed network. For information on how to configure these cards for remote operation, see the NBX Administrator's Guide. 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards do not support DHCP option 184. Before you install a 3C10165D E1 or
  • 3Com 3C10200B | Installation Guide - Page 161
    box. See "ConneXtions H.323 Gateway" in the NBX Administrator's Guide for more information. Low-bandwidth Telephony To support remote users, you can configure a 3Com Telephone to operate over a low-bandwidth link. For reliable audio, the link must support throughput of at least 64 Kbps. An example
  • 3Com 3C10200B | Installation Guide - Page 162
    NBX NetSet utility allows you to change the method used for compression, if you change the setting from the default, ADPCM to None, your system cannot support voice messaging services your 3Com NBX Voice-Authorized Partner or a 3Com-qualified service technician for assistance. The specific
  • 3Com 3C10200B | Installation Guide - Page 163
    157 for more information. 2 Configure the telephone in the configuration database. Broadband Telephony NBX system software (release R4.2 and higher) supports Network Address Port Translation (NAPT, also called NAT overloading). NAPT allows you to put an NBX Telephone behind a device that applies
  • 3Com 3C10200B | Installation Guide - Page 164
    The address mask in use on the LAN side of the NAPT device. ■ Default Gateway - The IP address of the NAPT device on the LAN. For details on how to start the LUI utility, see the NBX Administrator's Guide. 4 Configure the NAPT device: Use the device's user interface to map UDP ports 2093-2096 to the
  • 3Com 3C10200B | Installation Guide - Page 165
    contains maintenance and troubleshooting information that can help you resolve simple problems. It covers these topics: ■ System-level Troubleshooting ■ Connecting a Computer to an NCP ■ Servicing the Network Call Processor Battery ■ Getting Service and Support The SuperStack 3 NBX hardware needs no
  • 3Com 3C10200B | Installation Guide - Page 166
    switch on the back of the unit near the power cord. For the NBX 100 and SuperStack 3 NBX, you must remove the power cord. If the system has two power supplies (SuperStack 3 NBX only), remove both power cords. Table 28 Troubleshooting Actions Symptom Possible Cause Suggested Action Date/time
  • 3Com 3C10200B | Installation Guide - Page 167
    IP configuration The CAPS LOCK key on your keyboard is activated. No music source is connected to the Call Processor. MOH audio is disabled. MOH volume is set too low. Problem with the battery on the NCP. Suggested Action The system has a default IP configuration which might need to be changed
  • 3Com 3C10200B | Installation Guide - Page 168
    access the NBX system without going through the proxy server. All greetings and prompts are missing. For example, calling the Auto Attendant or a user's mailbox produces silence instead of the expected greetings. The wrong message compression format was selected. Prior to R1.1.0, all audio used
  • 3Com 3C10200B | Installation Guide - Page 169
    , direct access to the NCP is for maintenance and troubleshooting purposes and should be done only under the direction of a support technician. You can connect a computer directly to these NBX devices: Table 29 Serial Port Connections Card NBX NCP BRI-ST Digital Line Card E1 Digital Line Card
  • 3Com 3C10200B | Installation Guide - Page 170
    type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. Getting Service and Support Your authorized 3Com NBX Voice-Authorized Partner can assist you with all of your support needs, including systems and cable plant design, installation
  • 3Com 3C10200B | Installation Guide - Page 171
    A SPECIFICATIONS Specifications for NBX hardware: ■ NBX V3000 Call Processor ■ SuperStack 3 NBX V5000 Call Processor ■ SuperStack 3 NBX V5000 Chassis ■ NBX 100 Call Processor ■ NBX 100 6-Slot Chassis ■ NBX Analog Line Cards ■ NBX Analog Terminal Cards ■ NBX Analog Terminal Adapter (ATA) ■ NBX BRI-
  • 3Com 3C10200B | Installation Guide - Page 172
    172 APPENDIX A: SPECIFICATIONS Government Approvals The 3Com® Networked Telephony Solutions are in compliance with the industry 3rd Edition AS/NZS 3260 EMC Emissions EN55022, CISPR22, AS/NZS3548, FCC Part 15, ICES-003 (Class A) EMC Immunity EN55024 IEC61000-4-2 Electrostatic discharge IEC61000
  • 3Com 3C10200B | Installation Guide - Page 173
    SuperStack 3 NBX V5000 Call Processor The NBX V3000 Call Processor includes the box, fans, one power supply, backplane, and mounting brackets. See Figure 1 on page 22 for information about NBX V3000 connectors and status lights. Table 31 NBX V300 Call Processor Specifications Weight Dimensions
  • 3Com 3C10200B | Installation Guide - Page 174
    174 APPENDIX A: SPECIFICATIONS SuperStack 3 NBX V5000 Chassis The SuperStack 3 NBX V5000 Chassis includes the metal box, fans and power supply, backplane, and mounting brackets. Table 33 3C10200 and 3C10200B SuperStack 3 NBX Chassis Specifications Weight Dimensions Empty: 6 kg (13.2 lbs) H: 133
  • 3Com 3C10200B | Installation Guide - Page 175
    the fan, power supply, disk drive, backplane, and mounting brackets. Table 35 3C10111C NBX 100 6-Slot Chassis Specifications Weight Empty: 22 lb (9.9 kg) Configured: 30 lb (13.5 kg) Dimensions Electrical H: 10.5 in. (264.7 mm) W: 17.3 in. (431.8 mm) D: 9.0 in. (225.6 mm) US and Canada: 115
  • 3Com 3C10200B | Installation Guide - Page 176
    EC Emissions IECS-003 Class A FCC Part 15 Class A EN 55022 Class A AS/NZS 3548 Class A EN61000-3-2 EN61000-3-3 CNS 13438 Class A Facility Interface Code 02LS2 Service Organization 9.0 F Code REN 0.2 A Environmental Ambient temperature: 0 °C to 40 °C (32 °F to 104 °F) Humidity: 10% to
  • 3Com 3C10200B | Installation Guide - Page 177
    a single analog device, such as a cordless telephone or fax machine, to an NBX system (Table 40). The 3C10400 ATA can accept power from an IEEE 802.3af-compliant (Power over Ethernet) power supply. Table 40 3C10120B, 3C10400 ATA Specifications Connectors Environmental PoE Power Rating (3C10400
  • 3Com 3C10200B | Installation Guide - Page 178
    port (CONSOLE) for diagnostic access Ambient temperature: 0 °C to 40 °C (32 °F to 104 °F) Humidity: 5% to 85% noncondensing NBX Hub Card The NBX Hub Card has been replaced by the NBX Uplink Card. Table 43 3C10115 NBX Hub Card Specifications Weight 397 gm (14 oz) Connectors Environmental Eight
  • 3Com 3C10200B | Installation Guide - Page 179
    ) power supply. Table 45 3Com 3102 Business Telephone Specifications Compliance Electrical FCC Class A device 3C10226A-AA Australia: 240VAC, 50Hz, 13W 3C10226A-CN China: 220VAC, 50Hz, 13W 3C10226A-ME Europe: 3C10226A-SA South Africa: 230VAC, 50Hz, 13W 230VAC, 50Hz, 13W 3C10226A-UK United
  • 3Com 3C10200B | Installation Guide - Page 180
    2102 series telephones that have "PE" in the part number, for example, 3C10226PE, can accept power from an 802.3af-compliant (Power over Ethernet) power supply. Table 46 3Com 2102 and 2102-IR Business Telephone Compliance FCC Class A device Electrical 2102 3C10226A-AA Australia: 240VAC, 50Hz
  • 3Com 3C10200B | Installation Guide - Page 181
    48 3Com 3101 Basic Telephone Specifications Compliance Electrical Environmental Weight Dimensions PoE Power Rating FCC Class A device 13W 3C10410A, 3C10410SPA-UK United Kingdom: 230VAC, 50Hz, 13W 3C10410A, 3C10410SPA-US North America: 120VAC, 60Hz, 13W Ambient temperature: 0 °C to 40 °C (32 °F
  • 3Com 3C10200B | Installation Guide - Page 182
    : 230VAC, 50Hz, 13W 3C10248A-UK United Kingdom: 230VAC, 50Hz, 13W 3C10248A-US North America: 120VAC, 60Hz, 13W Ambient temperature: 0 °C to 40 °C (32 °F to 104 °F) Humidity: 5% to 85% noncondensing 3Com 3105 Attendant Console The 3Com 3105 Attendant Console supports up to 100 functions with
  • 3Com 3C10200B | Installation Guide - Page 183
    a high performance 900MHz narrow band FM device. Table 52 3Com 3106C Cordless Telephone Specifications Compliance RF Characteristics FCC Class B device Frequency: 902-905 MHz and 925-928 MHz Bandwidth: ±30KHz Transmit Power: .4mW approx. Method: Narrow Band FM Base station Dimensions: 108 mm
  • 3Com 3C10200B | Installation Guide - Page 184
    is a high performance 900MHz narrow band FM device. Table 53 3Com 3107C Cordless Telephone Specifications Compliance FCC Class B device RF Characteristics Frequency: 902-905 MHz and 925-928 MHz Bandwidth: ±30KHz Transmit Power: .4mW approx. Method: Narrow Band FM Base station Dimensions: 108
  • 3Com 3C10200B | Installation Guide - Page 185
    3103 Manager's Telephone is a multi-line PoE-compatible device with a large display panel. Table 54 3Com 3103 Manager's Telephone Specifications Compliance Electrical Power Environmental Weight Dimensions PoE Power Rating FCC Class A device 3C10403A-AA Australia: 240VAC, 50Hz, 13W 3C10403A-CN
  • 3Com 3C10200B | Installation Guide - Page 186
    186 APPENDIX A: SPECIFICATIONS
  • 3Com 3C10200B | Installation Guide - Page 187
    in which they provide caller ID information. You can configure your NBX system to work with any of these formats: ■ Bellcore GR-30-CORE ■ ETSI FSK ■ ETSI DTMF ■ British Telecom SIN 242 ■ NTT Telephone Interface Services See the NBX Administrator's Guide for information on how to configure Analog
  • 3Com 3C10200B | Installation Guide - Page 188
    , ask for the 1000-4999 range and request that the carrier use corresponding four digits for the DID/DNIS numbers/code. For Caller-ID type services, the carrier must support in-band ANI. For more information, see "Ordering DID (Direct Inward Dialing) Services for T1" on page 146.
  • 3Com 3C10200B | Installation Guide - Page 189
    order the T1 as ESF with B8ZS and perform the conversion in the CSU. You must verify that the CSU supports this conversion. ISDN PRI Prerequisites Before you install and configure ISDN PRI services on T1 circuits, gather the following information and have it available at the time of installation
  • 3Com 3C10200B | Installation Guide - Page 190
    - 3Com recommends that the telephone company start with channel one and hunt upward for incoming calls. This works well with NBX systems, because they start at the highest channel number and hunt down for outgoing calls. Verify which services are available from the telephone company. ■ Supported
  • 3Com 3C10200B | Installation Guide - Page 191
    DDI/MSN codes should be 100-499. ■ With 4 digit extensions 1000-4999, the last four digits of the DDI/MSN codes should be 1000-4999. ■ Supported Telephone Central Office Switch Protocols - NBX system ISDN BRI services support the ETSI central office switch protocol.
  • 3Com 3C10200B | Installation Guide - Page 192
    192 APPENDIX B: CIRCUIT PROVISIONING
  • 3Com 3C10200B | Installation Guide - Page 193
    instructions on configuring an NBX device to connect over a broadband connection (for example, a 3Com Telephone in your home, behind a DSL Router) see "Adding a Remote Telephone" in Chapter 2 of the NBX Administrator's Guide. The guidelines provided are for a single device, but the issues discussed
  • 3Com 3C10200B | Installation Guide - Page 194
    at a "high rate" (more than one such delay every three seconds) then system degradation can occur, resulting in problems initializing (downloading devices) as well as sluggish performance of system features. Small Packet Latency The round-trip latency on small packets, from 64 bytes up to the
  • 3Com 3C10200B | Installation Guide - Page 195
    audio compression and system configuration [Layer 2 or Layer 3 (IP)] topology. NBX default audio settings deliver optimum audio quality. Any change to default audio settings affects audio quality. Layer 2 Mulaw (G.711) Audio (Normal Setting) The interconnection bandwidth requirements for a device
  • 3Com 3C10200B | Installation Guide - Page 196
    points: ■ A fax machine requires twice the bandwidth (160 Kbps) of a voice device. ■ A fax machine must be configured to use Mulaw compression. ■ Problems encountered receiving or sending faxes could indicate network traffic issues. ■ Some PC faxes or modems may not work properly due to the very low
  • 3Com 3C10200B | Installation Guide - Page 197
    D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Register Your Product to Gain Service Benefits Solve Problems Online 3Com offers product registration, case management, and repair services through eSupport.3com.com. You must have a user name and password to access these services, which are described in
  • 3Com 3C10200B | Installation Guide - Page 198
    and ensure the success of your networking projects. For more information on 3Com Extended Warranty and Professional Services, see: http://www.3com.com/ Contact your authorized 3Com reseller or 3Com for additional product and support information. See the table of access numbers later in this appendix
  • 3Com 3C10200B | Installation Guide - Page 199
    Contact Us 199 Telephone Technical To obtain telephone support as part of your warranty and other service Support and Repair benefits, you must first register your product at: http://eSupport.3com.com/ When you contact 3Com for assistance, please have the following information ready: ■ Product
  • 3Com 3C10200B | Installation Guide - Page 200
    the following ways: ■ Spanish speakers, enter the URL: http://lat.3com.com/lat/support/form.html ■ Portuguese speakers, enter the URL: http://lat.3com.com/br/support/form.html ■ English speakers in Latin America, send e-mail to: [email protected] AT&T +800 998 2112 57 1 657 0888 AT&T +800
  • 3Com 3C10200B | Installation Guide - Page 201
    address 161 3Com Ethernet Power Source powering attendant console 118 powering non-PE phones 90, 109, 132 powering PE phones 90, 109, 132 3Com Knowledgebase tool 197 3Com Network Jack to NBX Phone Power Module 90, 108 3Com Professional Services 198 3Com resources, directory 199 3Com Telephone Local
  • 3Com 3C10200B | Installation Guide - Page 202
    IP address to devices 154 status lights (LEDs) NBX 100 28 NBX V3000 22 NBX V5000 24 SuperStack 3 NBX 24 CARD T1 status light 35 chassis brackets NBX 100 77 NBX Gateway Chassis 79 SuperStack 3 Call Processor 78 number of, in NBX 100 system 27 specifications 174 wall-mount dimensions for NBX 100 77 CO
  • 3Com 3C10200B | Installation Guide - Page 203
    ) BOOTP 153, 155 configuring IP with 152 configuring network devices 153 multiple subnetworks 153 non-support by Call Processor 83 overview 152 E E1 Digital Line Card description of 36 inserting (caution) 142 installing E1 lines 62 specifications 178 status lights (LEDs) 37 E911, ISDN PRI signaling
  • 3Com 3C10200B | Installation Guide - Page 204
    36 Hub Card 40 NBX 6-Slot Chassis 27 NBX Gateway Chassis 29 SuperStack 3 NBX Call Processor 24 T1 Digital Line Card 33 Uplink Card 40 FXO MAC Address NBX V3000 74 G Group 0 devices 53 Group 1 devices 54 Group 2 devices 54 Guardian services contract 198 H Hub Card specifications 178 status lights
  • 3Com 3C10200B | Installation Guide - Page 205
    status light 39 T1 status light 36 LNK/SPEED status lights NBX V3000 23 local telephone service 62 LUI 107 M MAC address 3C10114 75 NBX V3000 analog ports 74 maintenance releases 198 Manager's Telephone PoE power rating 185 memory upgrade and voice mail 53 V3000 53 Meridian 45 MOH max input voltage
  • 3Com 3C10200B | Installation Guide - Page 206
    Professional Services from 3Com 198 purchasing license keys 198 purchasing software upgrades 198 R rack-mounting NBX 100 Call Processor 76 NBX chassis 62 NBX system 62 SuperStack 3 NBX Call Processor 78 range cordless telephones 113, 115 range, cordless telephones 113 redundant power supply chassis
  • 3Com 3C10200B | Installation Guide - Page 207
    40 E1 Digital Line Card 37 Hub Card 41 NBX 100 28 NBX V3000 22 NBX V5000 24 Single-Port Analog Terminal Adapter (ATA) 43 T1 Digital Line Card 34, 38 Uplink Card 41 SuperStack 3 NBX Call Processor 62 specifications 178 status lights (LEDs) 34, 38 T1 Digital Line Cards 145 table of 3Com support contact
  • 3Com 3C10200B | Installation Guide - Page 208
    -party devices 45 TLC 107 toll-quality audio 64 tools and equipment required for installation 66 ToS, default value 65 troubleshooting 166 U unpacking NBX system 74 Uplink Card description of 40 specifications 179 status lights (LEDs) 41 uplink ports NBX 100 Call Processor 29 USB port NBX V5000 25
  • 3Com 3C10200B | Installation Guide - Page 209
    A digital device, pursuant to Part 15 of the instruction manuals, may trouble is experienced with this NBX equipment, for repair or warranty information, please contact 3Com Corporation, 350 Campus Drive, Marlborough, MA 01752-3064, USA, Telephone: 800-NET-3Com or visit the web site at www.3com.com
  • 3Com 3C10200B | Installation Guide - Page 210
    service power PRICE. THIS AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE PRODUCT BETWEEN YOU AND 3Com CORPORATION ("3Com other storage devices; part thereof. (c) Ownership of Software. Title to and ownership of the Software shall remain with 3Com and its suppliers. This license is not a sale
  • 3Com 3C10200B | Installation Guide - Page 211
    non-US Customers, the word "prepaid" shall be omitted where this requirement is not permitted by law. The allocation of responsibility for loss or damage stated shall be subject to any mandatory legal requirements. 3Com shall not be responsible for any software, firmware, information, or memory data
  • 3Com 3C10200B | Installation Guide - Page 212
    Online: When you first call 3Com, we will collect customer and product information from you to determine warranty status. You can eliminate this step and speed your access to technical support by registering online at http://eSupport.3com.com/ 3Com Corporation 350 Campus Drive Marlborough, MA
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Part Number 900-0214-01
April 2005
NBX Installation Guide
NBX V3000
SuperStack 3 NBX
NBX 100
Release 5.0