3Com 3C10401A User Guide

3Com 3C10401A - NBX 3101 Basic Phone VoIP Manual

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  • 3Com 3C10401A | User Guide - Page 1
    NBX® Basic Telephone Guide NBX Networked Telephony Solutions System Release 5.0 Part Number 900-0209-01 Published February 2005 http://www.3com.com/
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    obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation on any licensed program or documentation contained in, or delivered to you in conjunction with guide. Unless otherwise indicated, 3Com registered trademarks
  • 3Com 3C10401A | User Guide - Page 3
    13 NBX NetSet Utility 15 Starting the NBX NetSet Utility 16 Navigation and Shortcut Icons in the NBX NetSet Utility 16 Quick Reference Guides 17 2 3COM 3101 AND 3101SP BASIC TELEPHONES Telephone Buttons and Controls 19 Programmable Access Buttons 22 Status Lights for System Appearance Buttons 23
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    Greeting-Only Mailbox 42 Phantom Mailbox 43 Group Mailbox 43 5 STANDARD FEATURES Answering a Call 45 Caller ID 46 Answering a Second Call 46 Using the 3Com Telephone Display Panel 47 Tips on Using the Lists 48 Dialing a Call 48 An Internal Call 49 An External Call 49 Redialing a Call 49 Forwarding
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    72 Do Not Disturb 72 Preventing Unauthorized Use of Your Telephone 73 Telephone Locking 73 Call Permissions 74 Class of Service Override 74 Using a Headset 75 General Headset Instructions 75 Returning to the Headset After a Long Delay 76 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Listening to Your
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    86 Calling Groups 88 Group Membership 89 Supervisory Monitoring 89 Monitor 90 Whisper 91 Barge-In 91 Change Agent 92 Interactions 92 Call Park 92 Paging 94 Paging the System 94 Paging Zones 95 Configurable Operators 96 How Configurable Operators Work 96 Configuring the Operators 96 Using Message
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    the Articulating Support Bracket 121 Attaching and Adjusting the Fixed Support Bracket 123 Low-Profile and High-Profile Positions 123 Wall-Mount Position 124 Security Wall-Mount Bracket 125 Moving Your Telephone 125 Swapping Telephones 125 Cleaning Your Telephone 125 Troubleshooting Problems 125
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    8
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    Telephone ■ Attendant Consoles ■ 3Com 3105 Attendant Console ■ 3Com 1105 Attendant Console ■ NBX Complement Attendant Software If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes
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    prompts that answers incoming calls and describes actions that a caller or user can take to access individual services. The person who is responsible for maintaining your 3Com Networked Telephony Solution. The person who answers the majority of incoming telephone calls. In some business environments
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    guide. Table 3 Icons Icon Type Description Information note Information that describes important features or instructions. potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications. When you log in to the NBX NetSet utility as
  • 3Com 3C10401A | User Guide - Page 12
    help us to make the NBX Documentation documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: [email protected] Include the following information with your comments: ■ Document title ■ Document part
  • 3Com 3C10401A | User Guide - Page 13
    and Voice Mail for the First Time ■ NBX NetSet Utility ■ Quick Reference Guides For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™ utility. Setting Up Your Password and Voice Mail
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    Your NBX NetSet Utility and NBX Messaging Password Feature 3Com Phones Analog Telephones Password - Set Initially If your system uses numbers + # (Confirmation Tone) ■ Do not use letters, *, or # as part of your password. Password - Change If your system uses NBX Messaging, follow the NBX
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    than NBX Messaging, off-site notification and other voice messaging features are available through your messaging application. See the application's documentation rather than using this Guide.
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    and procedures related to the screen Click the icons below the window to go directly to these features: One-Touch Speed Dials (not available on 3Com® 3100 Entry Telephone) Off-Site Notification
  • 3Com 3C10401A | User Guide - Page 17
    Guides 17 Telephone Guides (including this guide) NBX Feature Codes Guide Quick Reference Guides To open and print a copy of the Quick Reference Guides in this chapter. 2 Click Telephone Quick Reference. The quick reference guide that pertains to your telephone appears. Adobe Acrobat Reader 5.0 or
  • 3Com 3C10401A | User Guide - Page 18
    18 CHAPTER 1: GETTING STARTED
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    to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ utility. The 3Com 3101 Basic Telephone (3C10401A) does not include a microphone, which means it does not support speaker phone operation. The 3Com 3101SP Basic Telephone (3C10410SPKRA) has a microphone and
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    Basic Telephone 1 Soft buttons - Allow you to select items that are displayed in the telephone display panel.See "Using the 3Com Telephone Display Panel" in Chapter 5. The buttons, from left to right, are: ■ Slct (Select) ■ Back (returns you to the next higher level in the menu) ■
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    . To turn the speaker off and resume the conversation, pick up the handset. The 3Com 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The 3Com 3101 Basic Telephone does not support speaker phone operation and it does not have a button. 11 Telephone key pad 12 Volume
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    on the One-Touch Speed Dials screen. Click the Help button on the screen for detailed instructions. Figure 2 Access Buttons 3Com 3101SP (3C10401SPKRA) 3Com 3101 (3C10401A) Access buttons have these default settings: 1 System Appearance button. 2 System Appearance button. 3 Feature button - Allows
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    Status Lights for System Appearance Buttons 23 4 Transfer button - Sends the currently active call to another telephone. The telephone LabelMaker, which is available through the NBX NetSet utility, enables you to define and print a new label for your Access buttons. Status Lights for System
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    24 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES
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    describes the buttons, controls, and features that are specific to the 3Com® 2101 Basic Telephone. It covers these topics: ■ Telephone Buttons and that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ utility. Telephone Buttons and Controls Figure
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    26 CHAPTER 3: 3COM 2101 BASIC TELEPHONE Figure 3 3Com 2101 Basic Telephone The 3Com 2101 Basic Telephone has these features: 1 Handset 2 Hook switch (under the handset) - Pressing and releasing the hook switch gives you a dial tone. This feature is used with Call Park. See "Call Park" in Chapter
  • 3Com 3C10401A | User Guide - Page 27
    to scroll through the items in the telephone display panel. See "Using the 3Com Telephone Display Panel" in Chapter 5. 6 MSG (Message) button - Accesses your factory default setting) Similar to a Hold button, enables you to switch between two calls. See "Programmable Access Buttons" later in this
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    functions. However, changing the settings for the Feature or Call Toggle buttons greatly reduces your ability to use some of the NBX system features. Your 3Com 2101 Basic Telephone allows you to use two telephone lines at the same time. On the display panel, the behavior of the telephone icon next
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    from any touch-tone telephone. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. Exception: Use the procedures in "Changing Your Password" regardless of your messaging application.
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    password, the administrator can set it to be your extension number. Then follow the instructions in Table 4 in Chapter 1 to change it to a more secure password. Also set and change the NBX NetSet utility password. ■ 3Com recommends that you use the same password for your voice messaging system and for the
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    often. ■ Do not use passwords that can easily identify you, such as your phone extension or birth date. ■ Avoid simple passwords such as 1234 or 0000. ■ Use numbers only; do not use letters, *, or # as part of your password. ■ Longer passwords are more secure. You can use up to 10
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    phone. If you forget your password, the administrator can set it to be your extension number. Then follow the instructions . Example: 3 Msgs 2 New. ■ On a 3Com 2101 Basic Telephone - The display panel shows the number analog telephone, see the NBX Feature Codes Guide in the NBX NetSet utility. ■
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    A USB audio device such as a USB headset and an operating system that supports USB OR ■ A sound card, an application such as Windows Media Player, Delete. Listening from Your To listen to your messages from your own 3Com Telephone: 3Com Telephone 1 Pick up the handset and press the Message button to
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    34 CHAPTER 4: NBX MESSAGING ■ If you call the main telephone number of your organization and: ■ The Automated Attendant answers - Press * * during your personal greeting. At the prompts, enter your extension and password, and press #. ■ The receptionist answers - Ask to be transferred to your
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    Replying to a Message 35 Information About To listen to date, time, and sender information about a message in your Your Messages mailbox, press 6 during or after the message, and then press one of these buttons: Date and time information. Sender information. Listen to the previous message.
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    36 CHAPTER 4: NBX MESSAGING Forwarding a Message You can forward most messages, with or without comments. If you receive a message that is marked Private, you cannot forward it. To forward a message: 1 Log in to your voice mailbox at your telephone or remotely. 2 Listen to a message that you want
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    Creating and Sending a Message 37 Creating and To create and send a message directly without actually making a call, Sending a Message follow these steps: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that
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    38 CHAPTER 4: NBX MESSAGING Using Voice Mail Group Lists A Voice Mail Group, also called a mail group or mail list, is a collection of extensions with a special "group number." Use it to send a message to everyone on the list at the same time. A Voice Mail Group is not the same as an ACD Group,
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    Using Voice Mail Group Lists 39 7 Dial one of these destination numbers plus #: ■ The internal extension or mailbox number of the recipient ■ A speed dial number. See "Speed Dials" in Chapter 6 ■ Another personal or system group list number ■ A VPIM extension ■ A site code plus extension (to send
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    40 CHAPTER 4: NBX MESSAGING 3 Dial 3 for Group Lists. 4 Press 1, 3, or 4: Review your list of groups. Create a group. Delete a group. Add or delete group members. See step 5. Return to the main menu. 5 To add members to a group or delete members from one, press 4. a To add one or more members to
  • 3Com 3C10401A | User Guide - Page 41
    are heard first. 1 Follow the steps in "Replying to a Message", "Forwarding a Message", or "Creating and Sending a Message" earlier in this chapter. 2 In step 4 of those instructions, press 9.
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    closed because of bad weather. When you create the personal greeting, remember to tell callers that they cannot leave messages in this voice mailbox. For instructions on changing the personal greeting, see "Changing Your Name Announcement and Personal Greetings" earlier in this chapter.
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    Other Kinds of Mailboxes 43 In addition to preventing a caller from leaving a message, a greeting-only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension Avoid adding a greeting-only mailbox to a personal voice mail
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    44 CHAPTER 4: NBX MESSAGING
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    other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. Answering a Call To answer an incoming call, pick up the handset If you are using a 3Com® 3101SP Basic Telephone, you can press (Speaker). An unanswered call on any telephone
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    your 3Com Telephone shows the name and extension of an internal caller. For an external caller, if your organization purchases Caller ID service from your pick up the handset to connect to the incoming call. Press Call Toggle to switch calls. If you have placed two calls on hold: ■ And you do not
  • 3Com 3C10401A | User Guide - Page 47
    up or down scroll key to the right of the display. On 3Com 3101 and 3101SP Basic Telephones, you can press a scroll key, select a number, and dial without picking up the handset. The 3101 Basic Telephone does not support speaker phone operation. With the 3101, you must use the handset to speak to
  • 3Com 3C10401A | User Guide - Page 48
    to the name that you want. This section describes standard dialing features. For information on dialing from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet utility.
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    press that button. 2 Dial the number. Or use the display panel on a 3Com Telephone to scroll to a missed, answered, or dialed number, or a personal the button, press it again to end the call. Redialing a Call On a 3Com Basic Telephone: ■ Pick up the handset and then press Feature + 401 to dial
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    Forward All - Forwards all incoming calls without ringing to a call coverage point regardless of the state of your phone. Use this feature when, for example, you plan to be away from your phone for an extended period of time. Setting Call Forward from the Telephone You can set call forwarding from
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    for call forwarding. And you can select Call Forward All directly from the display panel. Forward to Mail From the telephone, you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point, usually your voice mailbox. You can change the destination to the
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    52 CHAPTER 5: STANDARD FEATURES Call Forward No Answer To set Call Forward No Answer: 1 Pick up the handset, and press Feature + 466. 2 Dial the number that you want to forward calls to and press #. If the display shows the destination number you want, just press # to accept it. 3 To turn off Call
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    3 Select a call coverage point: ■ If you select Forward to voicemail box, the caller can leave a message. ■ If you select Forward phone number, enter that extension or external phone number in the box. The number that you choose may be limited by your call permissions. To view your permissions, see
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    all on your extension and will be immediately forwarded to the extension or external phone number you specify in the box. ■ If you select the next button, lines are busy and will be immediately forwarded to the extension or external phone number you specify in the box. If you select Call Forward No
  • 3Com 3C10401A | User Guide - Page 55
    specified in the Call Forward Default page of the NetSet utility. Putting a Call on Hold You can put a call on hold for any reason. On 3Com 3101 and 3101SP Basic Telephones: 1 Press the button. 2 To return to the call, press the appropriate Access button.
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    call: ■ If you did not hang up the handset, press and release the hook switch. ■ If you did hang up the handset, pick it up again. 3 When you and location on your telephone. To place more than one call on hold on a 3Com 3101 or 3101SP Basic Telephone: 1 To place the current call on hold, press the
  • 3Com 3C10401A | User Guide - Page 57
    To place more than one call on hold on a 3Com 2101 Basic Telephone: 1 Press the Hold button. 2 Make or receive a new call: ■ To obtain dial tone and make a second call: ■ If you did not hang up the handset, press and release the hook switch. ■ If you did hang up the handset, pick
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    complete the transfer. Hang up the handset. ■ If you are on a 3Com 3101 or 3101SP Basic Telephone and the recipient does not want to take the call you are on a 3Com 2101 Basic Telephone and the recipient does not want to take the call, press and release the hook switch to disconnect the attempted
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    means of Direct Mail Transfer are always directed into that user's voice mailbox, even if the recipient has specified a different call coverage point. On a 3Com Basic Telephone: 1 While you are on a call, press Feature + 441. 2 Dial the voice mail extension of the person to whose voice mailbox you
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    , you can press the button to activate speaker phone operation. ■ You can turn off the microphone or be a Conference Drop button. On a 3Com 2101 Basic Telephone or a telephone that does conference call. More About Conference Calls ■ To place your part of a conference call on hold, press the Hold
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    the handset volume during a conversation or by listening to the dial tone. ■ Speaker Volume (3Com 3101SP Basic Telephone) - To raise or lower the volume of the sound that you hear when you are using the speaker phone for a conversation or just listening to the dial tone, press the Speaker button and
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    62 CHAPTER 5: STANDARD FEATURES
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    ■ Off-Site Notification ■ Do Not Disturb ■ Preventing Unauthorized Use of Your Telephone ■ Class of Service Override ■ Using a Headset For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide below any screen in the NBX NetSet™ utility. For how to set up your NBX
  • 3Com 3C10401A | User Guide - Page 64
    with your telephone, you cannot switch your telephone with another user's telephone without first having your administrator reassociate your profile with the other telephone. To help you to distinguish the ring tone of your 3Com® Telephone from the sound of other phones, use the NBX NetSet utility
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    changes to the personal speed dials, click Apply, and then click Close. To use a personal speed dial: 1 Pick up the handset. If you are using a 3Com 3101SP Basic Telephone, you can press (Speaker). 2 Press the Feature button plus the 3-digit personal speed dial code for the number that you want to
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    on your telephone. See "Special Case: One-Touch Speed Dials" next. To use a system-wide speed dial: 1 Pick up the handset. If you are using a 3Com 3101SP Basic Telephone, you can press (Speaker). 2 Press the Feature button plus the 3-digit system-wide speed dial ID code for the number that you
  • 3Com 3C10401A | User Guide - Page 67
    Speed Dials 67 Include all of the prefix numbers that you would normally dial, such as a 9 or 8 or 1 to access an outside line, and, if necessary, the country code or area code. To include an account code, include the feature code, account code, and # before the telephone number Example: [888]1234#
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    labels and put them in the label holders of your 3Com Telephone or your Attendant Console. 9 To save the your messaging application instead of these instructions. To configure off-site notification for for the NBX system and for the Class of Service group to which your telephone belongs. If "No,"
  • 3Com 3C10401A | User Guide - Page 69
    Off-Site Notification 69 4 In the first Attempt row, in the Method drop-down list, select Pager, VoiceMail, or EMail The cycle of notice behaviors differs depending on the method that you specify for the first attempt. See "Notice Behaviors" later in this chapter. 5 In the Number/Address field: ■ If
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    70 CHAPTER 6: PERSONALIZING YOUR TELEPHONE system by telephone or through the NBX NetSet utility to delete your messages. 6 From the Interval drop-down list box, select the number of minutes that you want the system to wait after each attempt before it moves to the next attempt. The "best" time
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    Off-Site Notification 71 ■ If you specify EMail for the first attempt: Attempt Method Notice Behavior 1 E-mail ■ You receive an e-mail notice for each voice message. ■ Each e-mail notice contains information about the voice message (like time of receipt and the number that called), and the
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    NetSet > User Information > Call Forward Override. You can ask your administrator to map the Do Not Disturb feature to an available Access button on your 3Com Telephone, or you can use the Feature Code to enable and disable the feature. When Do Not Disturb is in effect: ■ It overrides Call Forward
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    Use of Your Telephone 73 If you use a 3Com Attendant Console, the associated status light does flash when a call arrives. ■ You can use the telephone to dial outgoing calls. ■ You can use the telephone to dial internal and external pages. ■ If your telephone is part of a call pickup group, no other
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    , log in to NBX NetSet > User Information > Call Permissions. Class of Service Override The Class of Service Override feature allows you to apply the features of your own 3Com Telephone temporarily to another 3Com Telephone on the same local network. Example: ■ The telephone in your organization
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    application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. To activate the one-call-only Class of Service Override from a 3Com Telephone: 1 Pick up the handset. 2 Press Feature + 433. 3 Dial your telephone extension. 4 Dial your voice
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    light. 2 To end a call when you are using a headset: ■ On a 3Com Basic Telephone or an analog telephone, hang up the handset or press Feature +111. Returning for Mute and On are both set to On. ■ The handset is off the phone for a long time (for instance, overnight). It may take a few minutes for
  • 3Com 3C10401A | User Guide - Page 77
    Using a Headset 77 telephone. When you are ready to receive calls again, set up the headset for receiving calls: 1 Pick up the handset on your telephone and set it on your desk. 2 Put on the headset. On the amplifier, set the headset button to On.
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    78 CHAPTER 6: PERSONALIZING YOUR TELEPHONE
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    Groups, Hunt Groups, and Calling Groups ■ Supervisory Monitoring ■ Call Park ■ Paging ■ Configurable Operators ■ Using Message Waiting Indicator to Telephone of the instructions in this chapter. For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the
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    > Account Codes for a list of public account codes. To enter an account code for an outgoing external call: 1 Dial the phone number. If an account code is required on a 3Com Entry Telephone or analog telephone, you hear silence as the system waits for the required account code. If an account code is
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    it again. ■ On a 3Com Entry Telephone or analog telephone, if the account code is incorrect you may have to dial the phone number, press #, dial the correct 3Com Telephone. External Caller ID provides the same information for external incoming calls if your organization subscribes to the service
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    On certain NBX systems, if your organization subscribes to Caller ID service from your local telephone company, you can choose to prevent the 1 Pick up the handset, and press Feature + 889. The display panel on your 3Com Telephone shows CLIR-ALL on. 2 Dial the number that you want to call. The
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    Call Pickup 83 If you hang up the handset without making a call, the CLIR-NEXT feature remains active and will apply to the next external call that you make. If you are unsure about whether CLIR-NEXT is active, pick up the handset, press Feature + 890, and read the status message in the display
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    as a help desk, a reservations counter, an information hotline, or a customer service center. If you do not answer, calls that come in to your telephone: logging in to the ACD group. To log in to an ACD group using your 3Com Telephone: 1 Pick up the handset. 2 Press Feature + the feature code for
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    the button lights to show that you are logged in. Your administrator can configure whether you are allowed to log out or not. On the 3Com 2101 Basic Telephone, the display panel shows the message logged in. To log in to an ACD group using the NBX NetSet utility: 1 Log in
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    86 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM ■ State - Shows whether your extension has been locked in to the ACD group. If your extension has been locked into the ACD group, only the administrator can log you out. If your extension is not locked into the ACD group, you can log yourself
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    be static or dynamic: ■ If you are in a static hunt group, you are always part of that group along with the other group members. ■ If you are in a dynamic hunt you must log in to the group to be part of it. To log in to a dynamic hunt group using your 3Com Telephone: 1 Pick up the handset. 2 Press
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    indicator next to the button lights to show that you are logged in. On the 3Com 2101 Basic Telephone, the display panel shows the message IN. To log in to on all telephones in a group, for example, a customer service group. To log in to or out of a calling group, follow the steps in
  • 3Com 3C10401A | User Guide - Page 89
    Supervisory monitoring is typically used in call centers to allow supervisors to join a conversation between an agent and a customer to ensure proper customer support. The supervisor's presence may or may not be announced to the agent or customer by a tone. Supervisory monitoring can be used only
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    must provide the password of the most recent group. The supervisor must use a 3Com Telephone with a display panel and appropriate soft buttons, not a 3Com Entry Telephone, 3Com Cordless Telephone, 3Com 2101 Basic Telephone, or an analog telephone. Customers - are people who make an incoming
  • 3Com 3C10401A | User Guide - Page 91
    Supervisory Monitoring 91 5 Enter the extension number. Press OK or #. ■ You join the call, either silently or with a tone announcing the call to the agent depending on system configuration. ■ Your display panel now shows options to Whisper, Change Agent, or Barge-In. ■ Only the supervisor's
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    feature, the external paging feature, or both, to announce the call. The recipient can retrieve the call from any 3Com Telephone or analog telephone by dialing the Call Park extension that you give during your announcement. This feature is useful in any of these circumstances: ■ The recipient is
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    paging feature. See "Paging" next for details. ■ From a 3Com 2101 Basic Telephone, press and release the hook switch. When you hear the dial tone, dial the user's extension, or use the paging feature. See "Paging" next for details. To retrieve a parked call: 1 Pick up the handset of any telephone
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    94 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Paging Paging is the general term used to describe the act of broadcasting a voice message through audio speakers. You can: ■ Page all extensions with speakers on the system This method uses default codes in Table 11. ■ Page a subset of all
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    zone memberships only if the administrator authorizes you to do so. To page a zone, a P.A. system, or both, perform the following steps using your 3Com Telephone: 1 Pick up the handset. 2 Dial the appropriate extension to page the zone. 3 Speak the broadcast message into your handset. 4 Hang up
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    2 The caller listens to your prerecorded voice mail message, which includes the instruction to press an access digit (0 or 9) in order to reach the appropriate external-to-external permissions in order for transfers to external phone numbers to complete successfully. If you or the administrator do
  • 3Com 3C10401A | User Guide - Page 97
    Using Message Waiting Indicator to Telephone 97 Configuring the Operator Destinations To configure your own destinations for System and Personal Operator: 1 Log on to NetSet > NBX Messaging > Personal Operators. The current System Operator and Personal Operator extensions and access digits appear.
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    status light configured (by your administrator) for MWI Retrieve. Your administrator can also configure additional buttons for MWI To Ph Send and MWI Cancel. A 3Com 2101 Basic Telephone cannot receive an MWI message. An analog telephone cannot receive an MWI message. When the light is lit on your
  • 3Com 3C10401A | User Guide - Page 99
    . To cancel an MWI message: 1 Pick up the handset and press Feature + 413. Or press the MWI Cancel access button. The display panel on your 3Com Telephone shows Cancel MWI To:. 2 Dial the extension to which you sent the MWI message that you want to cancel and press #. 3 The display panel
  • 3Com 3C10401A | User Guide - Page 100
    100 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Dialing a Call to a Remote Office You can dial calls between sites in your organization that are separated geographically but that are linked by a Wide Area Network (WAN) connection. Each site must have an NBX system. Typical configurations
  • 3Com 3C10401A | User Guide - Page 101
    Dialing a Call to a Remote Office 101 your system. In this example, you dial a site code first, followed by the extension at the site. For example, as shown in Figure 7, to call someone in Atlanta, a user in Chicago dials the site code 62 and then the appropriate extension (1000 through 3999). To
  • 3Com 3C10401A | User Guide - Page 102
    is the secondary telephone. Your administrator can map a primary telephone's extension to one or more secondary telephones. Delayed Ringing (3Com Business Telephone, 3Com Manager's Telephone, and Attendant Console only) The Delayed Ringing feature prevents a call on a shared line from ringing on
  • 3Com 3C10401A | User Guide - Page 103
    pulse dialing while other lines are provided by a different telephone company that supports DTMF dialing. ■ Your organization's telephone service provider offers low-cost, pulse-dialing-only service. ■ In some situations, you must switch to DTMF dialing during a call. For example, if your call is
  • 3Com 3C10401A | User Guide - Page 104
    as the command to switch to DTMF mode. You can also include the digits that you want the system to dial after it switches to DTMF. The system TAPI Service Provider (NBXTSP) ■ NBX Desktop Call Assistant * ■ Complement Attendant Software * ■ Palm Dialer ■ pcXset™ Soft Telephone * ■ NBX Media Driver *
  • 3Com 3C10401A | User Guide - Page 105
    Telephones ■ Using Feature Codes For help on accessing NBX® features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility. As you use your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones: ■ Dial Tone - When you
  • 3Com 3C10401A | User Guide - Page 106
    Tone whenever you pick up the handset until you have deleted all messages. Feature Codes with 3Com Telephones A large number of telephone features are available by pressing the Feature button on a 3Com Telephone and entering a three-digit feature code. These feature codes are listed in Table 12
  • 3Com 3C10401A | User Guide - Page 107
    Basic Telephone has three programmable buttons that are set (from left to right) at the factory to Feature, Call Toggle, and Transfer. On the 3Com 3101 and 3101SP Basic Telephones, the first two (from left to right) programmable buttons are line appearance buttons and the next two buttons are set
  • 3Com 3C10401A | User Guide - Page 108
    Code See Call Park - Park a Call F + 444 + one of the Call Park extensions "Call Park"in Chapter of Service Override F + 433 + your own extension + your password + # + the outside party's number "Class of Service Override" 412 to Phone - Send "Using Message Waiting Indicator to Telephone" in
  • 3Com 3C10401A | User Guide - Page 109
    Code Message Waiting Indicator F + 413 to Phone - Cancel Message Waiting Indicator F + 414 to Phone - Retrieve Monitor, Whisper, Barge-In F First Time" in Chapter 1 "Bridged Extensions" in Chapter 7 "Using the 3Com Telephone Display Panel" in Chapter 5 "Using a Headset" in Chapter 6 Displays
  • 3Com 3C10401A | User Guide - Page 110
    110 CHAPTER 8: FEATURE CODES
  • 3Com 3C10401A | User Guide - Page 111
    Console - A device that works along with 3Com Telephones to increase call handling capability. In many offices, the Attendant Console is used by a receptionist or switchboard operator, who is referred to in this guide as "the receptionist." ■ Complement Attendant Software (CAS) - A software
  • 3Com 3C10401A | User Guide - Page 112
    3Com Telephone to which it is associated. See Figure 8 for 3Com 3105 Attendant Console buttons and controls and Figure 9 for 3Com Phantom or personal mailboxes ■ Time of Day Service Modes (See your administrator for details.) ■ : Transfer, Transfer to Voicemail, Park, and Hold. The Shift button
  • 3Com 3C10401A | User Guide - Page 113
    113 Figure 8 3Com 3105 Attendant Console 1 Hold button - Places a caller on hold. 2 Transfer button - Enables you to send a call to another telephone. 3 Direct Mail Transfer button - Allows you to send a caller directly to another user's voice mailbox or phantom mailbox. 4 Call Park button - Places
  • 3Com 3C10401A | User Guide - Page 114
    Shift button to switch between assignments 1 through 50 and assignments 51 through 100. The Shift button LED is lighted when you have buttons 51 through 100 selected. Figure 9 and the text that follows it describe the features on the 3Com 3105 Attendant Console. Figure 9 3Com 1105 Attendant Console
  • 3Com 3C10401A | User Guide - Page 115
    5. 5 Direct Mail Transfer button - Allows you to send a caller directly to another user's voice mailbox or phantom mailbox. See "Direct Mail Transfer" in Chapter 5. 6 Call Park button - Places a call in a "holding pattern" so that it can be retrieved from any other telephone on the system. See "Call
  • 3Com 3C10401A | User Guide - Page 116
    3COM 3105 AND 1105 ATTENDANT CONSOLES Complement Attendant Software The Complement Attendant Software is an optional component, which requires a license access lines that you have specified in your general settings. Find/Phone# Display Provides the extension number and name of the person selected
  • 3Com 3C10401A | User Guide - Page 117
    Alt+A Dial Dials a selected number to place an outgoing call. Alt+D Park Places a call in a "holding pattern" so that it can Alt Click the user's name. The user's extension number and name appear in the Find/Phone # field. 3 Click the button for the way that you want to handle the call. For
  • 3Com 3C10401A | User Guide - Page 118
    118 CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES
  • 3Com 3C10401A | User Guide - Page 119
    and Adjusting the Articulating Support Bracket ■ Attaching and Adjusting the Fixed Support Bracket ■ Moving Your Telephone ■ Swapping Telephones ■ Cleaning Your Telephone ■ Troubleshooting Problems Although the connector layout varies between telephones, all 3Com Telephones and attendant consoles
  • 3Com 3C10401A | User Guide - Page 120
    on 3100. 4 Handset connector 5 Headset connector (3102 and 3103 only) 6 Tabs for the support bracket ■ For information about the underside of each 3Com Telephone, and for information about how to connect any 3Com Telephone or Attendant Console to a Power over Ethernet source, see the packing sheet
  • 3Com 3C10401A | User Guide - Page 121
    3102, 3103, 3105, and 3100. The articulating support bracket is common to the following devices: ■ 3Com 3105 Attendant Console ■ 3Com 3101 and 3101SP Basic Telephones Figure 12, Figure 13, and Figure 14 show the 3Com 3102 Business Telephone. The instructions apply to all of these devices. Figure 12
  • 3Com 3C10401A | User Guide - Page 122
    , and then release the lock tab. Figure 14 Wall Mounting 1 Bottom supports When you mount a device on a wall, attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the device. Safe wall mounting requires 3/4-inch drywall and 1.5-inch
  • 3Com 3C10401A | User Guide - Page 123
    Attaching and Adjusting the Fixed Support Bracket 123 Attaching and Adjusting the Fixed Support Bracket The fixed support bracket is common to the following devices: ■ 3Com1105 Attendant Console ■ 3Com 2101 Basic Telephone The fixed support bracket can be attached in low profile, high profile, or
  • 3Com 3C10401A | User Guide - Page 124
    90 degrees (Figure 16) so that the spring- loaded peg projects out on the top of the phone (Item 1 in Figure 17). Figure 16 Knob for the Handset Support Peg Figure 17 shows an 3Com 2102 Telephone in the wall-mount position. Safe wall mounting requires 3/4-inch drywall and 1.5-inch drywall screws
  • 3Com 3C10401A | User Guide - Page 125
    3Com NBX Voice-Authorized Partner. Read and follow the instructions that come with the bracket. Moving Your Telephone All 3Com your administrator can move phone extension settings from one in electrical shock. Troubleshooting Problems Table 15 lists possible problems that you may encounter
  • 3Com 3C10401A | User Guide - Page 126
    Problems Possible Problem Park extension that is already in use. Try another Call Park extension. Your administrator can add additional Call Park Extensions. For details, see "Call Park 3Com Business Telephone or 3Com Manager's Telephone, all incoming internal calls come over my speaker phone
  • 3Com 3C10401A | User Guide - Page 127
    Troubleshooting Problems 127 Table 15 Possible Problems (continued) Possible Problem Suggested Solutions When I try to mail before you can use the NBX NetSet utility. Press the Message button. The prompts guide you through the setup. Then use your voice mail password to access the NBX NetSet
  • 3Com 3C10401A | User Guide - Page 128
    128 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE
  • 3Com 3C10401A | User Guide - Page 129
    security wall-mount 125 2101, telephone support 123 3101 and 3101SP, telephone support 121 branch offices, calling 100 problems with 127 ring no answer 50 call logs, on telephone display panel 47 call park default extensions 92 feature code 108 introduction 92 retrieving a parked call 93 Call Park
  • 3Com 3C10401A | User Guide - Page 130
    monitoring) 92 Class of Service (CoS) override 74 feature 105 NBX Feature Codes Guide 9 Complement Attendant troubleshooting a 3Com Telephone 126 dialing calls other methods 48 redial 49 release with headset 75 switching 22 feature codes 105 Feature Codes Guide in NBX NetSet utility 13 feature
  • 3Com 3C10401A | User Guide - Page 131
    61 hold 2101 Basic Telephone 56 3101 and 3101SP Basic Telephones 55 by parking calls on a 2101 Basic Telephone 92 feature code 108 introduction 55 57 indicators of voice mail messages off-site notification 68 on your phone 32 installing telephones 119 intercom internal paging 94, 95 internal caller
  • 3Com 3C10401A | User Guide - Page 132
    30 NBX NetSet utility getting started 16 listening to messages 32 overview 15 problems with 127 new messages dial tone 105 notification, off-site 68 O off 94, 95 to announce a parked call 92 zones 95 Park button 3105 Attendant Console 113 parking a call feature code 108 overview 92 retrieving
  • 3Com 3C10401A | User Guide - Page 133
    61 ringing delayed 102 Do Not Disturb 72 RJ-11 jack caution, avoiding use with 3Com Telephones 120 RJ-45 jack caution, using instead of RJ11 120 S scroll buttons 2101 button 3101SP Basic Telephone 21 speaker phone 3101SP Basic Telephone 21 feature code 109 problems with 126 using 49 volume 61
  • 3Com 3C10401A | User Guide - Page 134
    telephone support 3Com Telephones 105 tones, ringer selection 64 Transfer button 1105 Attendant Console 115 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 23 3105 Attendant Console 113 transferring calls 57 feature code 109 troubleshooting introduction 119 list of possible problems
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Part Number 900-0209-01
Published February 2005
NBX
®
Basic Telephone Guide
NBX Networked Telephony Solutions
System Release 5.0