3Com 3CR29220 Getting Started Guide

3Com 3CR29220 Manual

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  • 3Com 3CR29220 | Getting Started Guide - Page 1
    HomeConnectTM Cable Modem External Getting Started Guide http://www.3com.com/ Part No. 1.024.2369-00 Published January 2000
  • 3Com 3CR29220 | Getting Started Guide - Page 2
    Guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. Copyright © 2000 3Com Corporation. All rights reserved. 3Com, the 3Com logo, and HomeConnect are trademarks and EtherLink and Connections registered
  • 3Com 3CR29220 | Getting Started Guide - Page 3
    17 LED on the Back of the Modem 18 Connectors and Switches on the Back of Your Cable Modem 19 4 CONFIGURING YOUR CABLE MODEM 5 TROUBLESHOOTING AND SUPPORT RESOURCES Troubleshooting 25 I cannot access my e-mail or Internet service. 25 The Cable Status LED never stops blinking. 26 All four of the
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    -Day Free Installation Support 27 Technical Support Hotline 27 If You Are Still Having Problems 28 If You Need to Return the Modem to Us 28 6 REGULATORY INFORMATION AND LIMITED WARRANTY Manufacturer's Declaration of Conformity 29 Part 15 29 Caution to the User 29 Performance Specifications 29 Export
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    Two-way design means that the cable modem sends and receives data over the cable line s Plug and play operation ensures easy setup and installation s DOCSIS-compliance ensures interoperability with cable suppliers s 3Com's extensive technical support organization provides you with the quick answers
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    numbers in the following blanks for future reference. Serial number: SN Model number: 3CR29220 MAC address: EA You should now contact your local cable provider and verify the following: s The cable service to your home supports two-way cable modem access. If your cable company does not provide
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    additional information: http://www.3com.com/cablemodem s You have a cable line near your PC and it has been prepared for cable modem service. If you do not have a cable line in your home that supports two-way cable modem access, or if your current cable connection is not conveniently located near
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    YOU BEGIN CAUTION: Your cable provider will provide a cable connection. Do not attempt any rewiring without first contacting your cable provider. You Will Need These Items Supplied s Cable modem s Cable modem power supply s RJ-45 network cable s This Getting Started Guide You will also need
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    Configuring the TCP/IP Protocol 11 cable modem. Follow these instructions to verify that TCP/IP is installed and configured correctly. 1 Right-click the Network Neighborhood icon on your desktop and then click Properties. 2 A list of
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    12 CHAPTER 1: BEFORE YOU BEGIN 7 Windows will now ask you if you would like to restart your computer. It is very important that you click No. 8 Right-click on the Network Neighborhood icon on your desktop then click Properties in the drop-down menu that appears. 9 Double-click the entry in the "
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    sure the TCP/IP communications protocol and an Ethernet device is installed on your system before you install your cable modem. Many Macintosh computers have Ethernet devices installed at the factory. 1 Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and
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    14 CHAPTER 1: BEFORE YOU BEGIN 4 Click the Up/Down selector arrows (to the right of "Connect Via") and click "Using DHCP Server". 5 Click the Options button. Then click the Active button. NOTE: In some cases, the Load only when needed button
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    , then release the keys and allow the computer to start-up. When fully rebooted, ensure that all TCP/IP settings match those in the preceding instructions. If your computer still does not have a Hardware Address, please contact your local Apple authorized dealer or Apple
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    16 CHAPTER 1: BEFORE YOU BEGIN
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    of this chapter as a guide, make the following connections: s Connect your cable line to the cable modem's CATV cable connector. Be careful not to bend the wire in the center of the cable line when you connect it to the cable modem. After hand-tightening the CATV cable connector, use your adjustable
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    do not need to install the included Cable ConnectionsTM CD-ROM to use your cable modem, you will want to discover the valuable free software products and Internet service provider offers included on the CD-ROM. To install the Cable Connections CD, follow the instructions inside the CD's jacket or on
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    Installing the Cable ConnectionsTM CD-ROM 19
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    20 CHAPTER 2: HARDWARE AND SOFTWARE INSTALLATION
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    and what they can tell you about the performance of your modem and the condition of your connection. LEDs on the Front of the Modem 1 Power - Indicates power is applied to the cable modem. This light is solid green when the modem is on. You will also hear an audio notification once power is applied
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    LED will be determined by your cable company. Depending on how your Broadband Service Provider utilizes this LED, there may or may not be an audio notification associated with this LED, as well. multifunction LED on the Back of the Modem The LED on the back of your cable modem (located by the power
  • 3Com 3CR29220 | Getting Started Guide - Page 21
    23 Connectors and Switches on the Back of Your Cable Modem The following paragraphs are numbered so that they refer to the diagram below. 1 Cable RF Connector: This is where you connect the coaxial cable that leads to your splitter or your cable wall jack. 2 RJ-45 Jack: This is where you plug the
  • 3Com 3CR29220 | Getting Started Guide - Page 22
    24 CHAPTER 3: CABLE MODEM OPERATION
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    YOUR CABLE MODEM Your cable modem can be configured using our Web-based configuration software. NOTE: If you do not currently have a Web browser installed on your computer, you can find the two most popular browsers, Netscape Navigator and Microsoft's Internet Explorer, on the Cable Connections CD
  • 3Com 3CR29220 | Getting Started Guide - Page 24
    26 CHAPTER 4: CONFIGURING YOUR CABLE MODEM s Session Status: This screen displays both the cable modem status and operational parameters. The status describes the downstream and upstream characteristics. The valid range of "Transmit Power Level" is 8 dbmV to 58 dbmV. The
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    your browser's URL window to access the configuration screens. s Volume Control: This page allows you to adjust the volume of the sounds emitted by your cable modem.
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    28 CHAPTER 4: CONFIGURING YOUR CABLE MODEM
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    5 TROUBLESHOOTING AND SUPPORT RESOURCES Troubleshooting I cannot access my e-mail or Internet service. s Check all connections. Make sure the cable line is securely connected to the cable jack on the back of the modem. Verify that the RJ-45 cable is securely plugged into both the modem and your
  • 3Com 3CR29220 | Getting Started Guide - Page 28
    attached to the modem. If the cable line is properly connected to the modem, call your cable company to verify whether or not a weak signal may be the problem. All four of the LEDs on the front of my cable modem are lighted and blinking. Call your BSP or 3Com's technical support for assistance. All
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    that came with your cable modem. Support Resources Internet FTP Our FTP site provides a free library containing the same files as the BBS site. FTP to: ftp://consumerftp.3com.com World Wide Web To visit our online support home page, log on to: http://consumer.3com.com/cable/ You can send a message
  • 3Com 3CR29220 | Getting Started Guide - Page 30
    32 CHAPTER 5: TROUBLESHOOTING AND SUPPORT RESOURCES If You Are Still Having Problems s Review this manual. s Call or visit your modem dealer. They may be able to assist you. s If your dealer can't help you, contact 3Com Technical Support. When you call, specify your modem's serial number (found on
  • 3Com 3CR29220 | Getting Started Guide - Page 31
    6 REGULATORY INFORMATION AND LIMITED WARRANTY Manufacturer's Declaration of Conformity 3Com 3800 Golf Road Rolling Meadows, IL 60008 U.S.A. declares that the product 3Com HomeConnect Cable Modem External conforms to the FCC's specifications: Part 15 Operation is subject to the following two
  • 3Com 3CR29220 | Getting Started Guide - Page 32
    Canada. UL Listing/CUL Listing This information technology equipment is UL-Listed and CUL-Listed for use with UL-Listed personal computers that have installation instructions detailing user installation of card cage accessories.
  • 3Com 3CR29220 | Getting Started Guide - Page 33
    instructions, may cause interference to radio and television reception. This device has been tested and found to comply with the limits for a Class B computing device in accordance with the specifications the modem is installed and when it is removed from the computer, try to correct the problem with
  • 3Com 3CR29220 | Getting Started Guide - Page 34
    express warranty shall be, at 3Com's option and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable 3Com published specifications. Customer assumes responsibility for the
  • 3Com 3CR29220 | Getting Started Guide - Page 35
    with 3Com's published specifications or user manual. THIS 3COM connection or combination with the 3Com product, including hardware, software, and firmware, accurately exchange date data with the 3Com product, with the exception of those products identified at 3Com's Web site, http://www.3com.com
  • 3Com 3CR29220 | Getting Started Guide - Page 36
    price paid for such product. Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days after purchase or until April 1, 2000, whichever is later. Obtaining Warranty Service Customer must contact a 3Com Corporate Service Center or an Authorized 3Com
  • 3Com 3CR29220 | Getting Started Guide - Page 37
    CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM , REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES specific legal rights which may vary depending on local law.
  • 3Com 3CR29220 | Getting Started Guide - Page 38
    40 CHAPTER 6: REGULATORY INFORMATION AND LIMITED WARRANTY Governing Law This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.
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HomeConnect
TM
Cable
Modem External
Getting Started Guide
Part No. 1.024.2369-00
Published January 2000