3Com pcXset Getting Started Guide
3Com pcXset - NBX - PC Manual
 |
View all 3Com pcXset manuals
Add to My Manuals
Save this manual to your list of manuals |
3Com pcXset manual content summary:
- 3Com pcXset | Getting Started Guide - Page 1
Getting Started with pcXset Release 5.0 Published April 2005 http://www.3com.com/ - 3Com pcXset | Getting Started Guide - Page 2
in 3Com's standard commercial license for the Software. guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NetSet and pcXset - 3Com pcXset | Getting Started Guide - Page 3
Shortcuts 18 Troubleshooting 18 Audio Buffers Need Adjusting 19 Audio Sounds Distorted 19 Audio Stream Error 19 DTMF Tones Echo Back to the Analog Line Card 21 Full-Duplex Errors 21 Incorrect IP Address for the Call Processor 22 NBX Packet Driver Error (Windows NT Only) 22 The pcXset Software Won - 3Com pcXset | Getting Started Guide - Page 4
4 - 3Com pcXset | Getting Started Guide - Page 5
how to install and configure the NBX® pcXset™ Soft Telephone Client software. The information in this guide is designed for installers and technical support representatives. Only users with administrative privileges can install and configure the software. This guide explains how to install and - 3Com pcXset | Getting Started Guide - Page 6
stored on the NBX system even if the pcXset computer is not running. The pcXset Help contains instructions for using the application. For detailed instructions on using the pcXset software, select Contents from the Help menu. The NBX Business Telephone Guide has similar instructions, except for the - 3Com pcXset | Getting Started Guide - Page 7
pcXset licenses and enter the license key into the NBX system. CAUTION: Do not install the pcXset software on the same computer on which NBX ConneXtions is installed. To install the pcXset software: 1 Insert the NBX Resource Pack CD into the CD-ROM drive of the client computer. 2 On the NBX - 3Com pcXset | Getting Started Guide - Page 8
the Call Processor and with the computer on which it is installed. To configure the pcXset software: 1 Select Start > 3Com NBX > NBX pcXset Configuration Wizard. The Configuration Wizard window appears (Figure 1). Figure 1 Configuration Wizard Window 2 Use the buttons described in Table 1 to access - 3Com pcXset | Getting Started Guide - Page 9
. You must specify the MAC address of your network adapter if you manually add the pcXset client as a new device in the NBX system. 3 Use the Configuration Wizard tabs to configure the pcXset software. ■ Welcome - Introduction. ■ Audio - Test the client computer's audio controls for compatibility - 3Com pcXset | Getting Started Guide - Page 10
10 GETTING STARTED WITH PCXSET Customizing pcXset's After you launch pcXset, you can set the pcXset display: Display 1 Select pcXset Tools > Options > Display. See (Figure 2). Figure 2 Options Dialog Box - Display Tab - 3Com pcXset | Getting Started Guide - Page 11
Configuring the pcXset Software 11 2 Select from the following display types: ■ Windows style - This Windows application-style appearance (Figure 3) is recommended for computers with a video card capable of displaying only 256 colors. Figure 3 Windows-style Display - 3Com pcXset | Getting Started Guide - Page 12
PCXSET ■ Large NBSet or Small NBSet - You can set this realistic telephone display (the classic NBX setting is enabled by default to prevent your computer entering standby mode. ■ Substitute for DTMF tones - (See Figure 2) Check this box to hear a "click" sound when you dial using pcXset software - 3Com pcXset | Getting Started Guide - Page 13
Configuring the pcXset Software 13 telephone. This substitution makes the pcXset software sound more like a PC application. Configuring Network In the Network tab (Figure 5), you can customize or adjust the network Settings settings that you applied in the Configuration Wizard. Figure 5 Options - 3Com pcXset | Getting Started Guide - Page 14
GETTING STARTED WITH PCXSET Configuring Use the Advanced tab (Figure 6) to adjust your audio parameters and Advanced Settings communications strategy. dial a telephone number. ■ Control Mixer - A mixer program controls settings such as the amplification level of the microphone, computer volume, CD - 3Com pcXset | Getting Started Guide - Page 15
observe the volume control settings. c Exit from the pcXset application and observe that the volume control mixer settings change from the values used by the pcXset application to the Windows default values. ■ Share audio hardware - Enable this selection for the pcXset software to share the audio - 3Com pcXset | Getting Started Guide - Page 16
. You specify this setting using the pcXset Configuration Wizard, or using the Network tab of the Options dialog box. When you use Layer 3, you must also specify the version of your NBX software. ■ Accept All Multicasts - Some Ethernet cards do not fully support selective multicasting communication - 3Com pcXset | Getting Started Guide - Page 17
the Access Button Labels and Tooltip Pop-ups You can edit the labels to the right of the Access buttons on both the NBX Telephone display and the Windows style display. You can add brief text that describes the feature or speed dial that you have assigned to the button. You can - 3Com pcXset | Getting Started Guide - Page 18
, verify that Num Lock is on. Troubleshooting This section outlines possible problems that you may encounter when you install and use the pcXset software for the first time. It includes error messages, problem descriptions, and recommended solutions. The pcXset log file (pcXset.log) is in the - 3Com pcXset | Getting Started Guide - Page 19
Troubleshooting 19 that 3Com Description This problem is caused by incompatible audio buffer size settings. Solution Audio buffer size settings are pcXset software. 2 Select Tools > Options > Advanced > Accept All Multicasts. Audio Stream Error This type of error occurs when the pcXset software - 3Com pcXset | Getting Started Guide - Page 20
the log file: ERROR: XXXXXXXX [80041000H] This error has occurred in the Wave Audio object. Please contact your technical support representative. Description You cannot hear pcXset audio with the audio card. Solution 1 Select one of these: ■ Windows 9X and Windows NT Start > Settings > Control Panel - 3Com pcXset | Getting Started Guide - Page 21
Troubleshooting 21 3 Use Windows Sound Recorder to verify that you can play the wave files. See the solution under "Full-Duplex Errors", later in this guide, for more information. DTMF Tones Echo The pcXset software cannot make external calls through any Analog Line Back to the Card port, but calls - 3Com pcXset | Getting Started Guide - Page 22
Call Processor due to network problems. Solution 1 Verify the Call Processor IP address. See "Configuring the pcXset Software" for more information. 2 Verify the network connection by pinging the Call Processor from the DOS prompt. NBX Packet Driver Error (Windows NT Only) The following message - 3Com pcXset | Getting Started Guide - Page 23
on your operating system: ■ Windows NT - Select Network > Services and look for the NBX Packet Driver entry. If the NBX Packet Driver entry is missing, install the driver manually (select Network > Protocols). The driver is in the Packet subdirectory of the pcXset application directory. If the - 3Com pcXset | Getting Started Guide - Page 24
the Communications object. Please contact your technical support representative. Solution If you receive an initialization error, do one or more of the following: ■ Verify that you have enough pcXset licenses. The SuperStack 3 NBX system ships with only one pcXset license. To view the number of user - 3Com pcXset | Getting Started Guide - Page 25
Troubleshooting 25 PC Standby Mode Causes pcXset Calls to be Missed The pcXset application does not wake a PC from standby mode on an incoming call, so the user misses incoming calls. Description The pcXset software provides no mechanism to wake a computer from standby mode. However, you can set - 3Com pcXset | Getting Started Guide - Page 26
26 GETTING STARTED WITH PCXSET
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
 |
 |
