3Ware 9550SXU-16ML User Guide - Page 221

11 Troubleshooting For support, troubleshooting tips, frequently asked questions, software releases, and compatibility information related to 3ware RAID controllers, refer to: „ 3ware support page at: http://www.3ware.com/support/ „ 3ware knowledgebase: http://www.3ware.com/KB/kb.asp „ 3ware software downloads: http://www.3ware.com/support/download.asp „ 3ware documentation: http://www.3ware.com/support/userdocs.asp „ 3ware Compatibility Lists: http://www.3ware.com/support/sys_compatibility.asp Before Contacting Customer Support Three screens in 3DM 2 provide controller version and status information that can be helpful when contacting 3ware Customer Support with questions or for troubleshooting: Controller Summary, Unit Details, and Unit Information. You can copy and paste the information from these screens into an email using the system clipboard. When each page is displayed on the screen, highlight using your mouse, press Ctrl-C to copy it to the clipboard, and then Ctrl-V to paste it into an e-mail. You may also want to take a snapshot of these pages so that you can respond to questions about your system configuration to the Customer Support representative. www.3ware.com 211