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SO-DIMM not compatible (037h) 224 SO-DIMM not detected (038h) 224 software installation, troubleshooting 212 some data lost (025h) 221 some data lost (05Fh) 230 Source drive ECC error overwritten (02Ch) 223 Source drive error occurred (02Dh) 223 Spare capacity is too small for some units (032h) 224 spinup policy, delay between spinups (viewing in 3DM) 95 spinup policy, number of drives (setting in 3DM) 95 stagger time (definition) 235 staggered spinup, 3BM 12, 120 starting 3BM 55 starting 3DM in Linux 73 StorSave profile 13 StorSave Profile (setting in 3DM) 94 stripe size (definition) 235 striping 4 subunit definition 235 system requirements 2 T task duration, scheduling 177 task schedules about, 3DM 97 adding 179 removing 179 turning on and off 177, 178 viewing 177 Technical Support 239 troubleshooting 211 3DM 213 hardware installation 212 software installation 212 TwinStor 7 U ultra DMA protocol 220 Unclean shutdown detected (008h) 218 unconfigured disks, exporting, 3BM 119 uninstalling 3DM on Linux 72 Windows 70 unit checking status in 3DM 165 configuring 125 creating a unit in 3DM 127, 128 introduction 125 creating a unit for the first time, in BIOS 19 creating in 3BM 130 definition 4, 235 deleting a unit 150 in 3BM 152 in 3DM 150 expanding capacity 146 maintaining 165-187 maintenance, 3DM 100 moving from one controller to another 156 name 86, 94, 126 naming 149 ordering in 3BM 133 partitioning and formatting 133 policies, setting in 3DM 93, 143 rebuilding a unit 181 in 3BM 183 in 3DM 182 removing in 3DM 154 removing vs. deleting 150, 154 unit number (definition) 235 verifying a unit 186 in 3BM 187 in 3DM 187 volumes 88 write cache, 3DM 93 write cache, introduction 137 Unit deleted (00Dh) 219 Unit Details page, 3DM 87 unit ID definition 235 Unit Information page, 3DM 86 Unit inoperable (01Eh) 220 unit never initialized (02Fh) 223 Unit number assignments lost (041h) 226 Unit Operational (01Fh) AEN Unit Operational (01Fh) 220 unlocking drives configured on a 9000 series controller 157 Unsupported DCB, indication on drive 150, 152 update utility 192 Upgrade UDMA mode (022h) 221 V verification 12 about 172 error handling 173 media scans 173 non-redundant units 173 redundant units 173 Verify completed(02Bh) 223 Verify failed (02Ah) 223 Verify fixed data/parity mismatch (036h) 224 Verify not started 223 Verify paused (03Dh) 225 Verify started (029h) 222 248 3ware 9550SX Serial ATA RAID Controller User Guide

Section	Page
Title Page	1
Table of Contents	3
How this Guide is Organized	7
Conventions	9
Introducing the 3ware® 9000 Series Controller	11
Product Features	11
What’s New with the 3ware 9550SX Controllers	12
System Requirements	12
Understanding RAID Concepts and Levels	14
Available RAID Configurations	15
RAID 0	15
RAID 1	16
RAID 5	16
RAID 10	17
RAID 50	17
Single Disk	18
JBOD	18
Hot Spare	18
Determining What RAID Level to Use	18
Support for Over 2 Terabytes	20
3ware Tools for Configuration and Management	20
3BM (3ware BIOS Manager)	21
3DM 2 (3ware Disk Manager)	21
3ware CLI (Command Line Interface)	21
Monitoring, Maintenance, and Troubleshooting Features	22
Getting Started with Your 3ware RAID Controller	25
Physically Install the Controller and Drives	25
Configure the RAID Unit and Drives	25
Install the Driver and Make the Operating System Aware of the New Drives	26
Set Up Management and Maintenance Features	26
First-Time RAID Configuration Using 3BM	29
Basic Steps for Creating a Unit	29
Specifying a Hot Spare	35
Leaving Individual Drives as JBODs	36
Checking the Motherboard Boot Sequence	36
What Next?	37
Driver Installation	39
Driver Installation Under Windows	40
Materials Required	40
Creating a 3ware Driver Diskette	41
Installing the 3ware Driver and Windows on a New Unit	41
Installing the Driver on a System that Boots from a Different Device	42
Making Units Managed by a 3ware Controller Available to Windows	47
Driver Installation Under Linux	48
Obtaining 3ware Linux Drivers	49
Be Sure to Use the Correct Drivers	49
Determining the Current Version of your 3ware Driver	50
Driver Installation Under Red Hat Linux or Fedora Core 4	50
Materials required	50
Creating a Red Hat Linux Driver Diskette	50
Installing the 3ware Driver and Red Hat Linux on a New Unit	51
Installing the 3ware Driver on a Red Hat Linux System that Boots From a Different Device	52
Driver Installation Under SuSE Linux	55
Materials required	55
Creating a SuSE Linux Driver Diskette	55
Installing the 3ware Driver and SuSE Linux with YaST2 on a New Unit	55
Installing the 3ware Driver on a SuSE Linux System that Boots from a Different Device	56
Compiling a 3ware Driver for Linux	57
Driver Installation Under FreeBSD	58
Obtaining 3ware FreeBSD Drivers	58
Materials Required	58
Installing the Driver under FreeBSD	59
Installing the Driver while Installing FreeBSD on the 3ware RAID Controller	59
Installing the 3ware Driver on a FreeBSD System that Boots from a Different Device	62
3ware BIOS Manager 2 (3BM 2)	65
Starting 3BM 2	65
Exiting the 3BM Configuration Utility	67
Working in the 3BM Screens	68
Adjusting BIOS Loading Settings	71
Power-On Self Test (POST) Display Options	71
BIOS Loading Options	71
Displaying Controller Information	73
Getting Help While Using 3BM	73
3ware Disk Manager (3DM 2)	75
Browser Requirements for 3DM	76
Setting up Mozilla	76
Installing 3DM	77
Installing 3DM on a Microsoft Windows system	77
Uninstalling 3DM under Microsoft Windows	80
Installing 3DM for Linux or FreeBSD	80
Uninstalling 3DM under Linux or FreeBSD	82
Starting 3DM and Logging In	83
Starting 3DM under Linux	83
Starting 3DM under Microsoft Windows	83
Viewing 3DM Remotely via a Standard Web Browser	84
Logging In	84
Working with the 3DM Screens	85
3DM Menus	86
Viewing Information About Different Controllers in 3DM	87
Refreshing the Screen	87
3DM Screens and What They're Used For	87
Setting Up 3DM Preferences	89
Setting and Changing 3DM Passwords	89
Managing E-mail Event Notification	90
Enabling and Disabling Remote Access	91
Setting the Incoming Port #	92
Setting the Frequency of Page Refreshes	92
3DM 2 Reference	93
Controller Summary Page	93
Controller Details Page	95
Unit Information Page	96
Unit Details Page	97
Drive Information Page	99
Drive Details Window	100
Extra Drive Information	101
SMART Data	101
Controller Settings Page	102
Background Task Rate	102
Unit Policies	103
Unit Names	104
Other Controller Settings	105
Scheduling Page	106
About Task Schedules	107
About Self-tests	107
Maintenance Page	108
Rescan Controller	109
Unit Maintenance	110
Available Drives (to Create Units)	114
Alarms Page	117
Battery Backup Page	118
3DM 2 Settings Page	121
E-mail Notification	121
Password	122
Page Refresh	122
Remote Access	122
HTTP Settings	123
Configuring Your Controller	125
Viewing Information About Individual Controllers	125
Viewing and Setting Controller Policies	127
Viewing Controller Policies	128
Exporting JBOD Disks	129
Enabling and Setting Up Staggered Spinup	130
Disabling Write Cache on Unit Degrade	131
Multi LUN Support and Auto-Carving	131
Setting the Auto-Rebuild Policy	133
Configuring Units	135
Creating a New Unit	135
Drives to be included in the unit	136
Type of configuration	136
Name of the unit (optional)	136
Stripe size, if appropriate for the RAID level	137
Unit policies	137
Creating a Unit through 3DM	137
Creating a Unit through 3BM	140
Ordering Units in 3BM	143
Partitioning and Formatting Units	143
Creating a Hot Spare	145
Specifying a Hot Spare through 3DM	145
Specifying a Hot Spare through 3BM	146
Enabling and Disabling the Unit Write Cache	147
Enabling and Disabling the Unit Write Cache through 3DM	148
Enabling or Disabling the Write Cache through 3BM	148
Setting the StorSave Profile for a Unit	149
Setting the StorSave Profile through 3DM	151
Setting the StorSave Profile through 3BM	151
Enabling or Disabling Queuing for a Unit	151
Setting Other Unit Policies through 3DM	153
Changing An Existing Configuration	154
RAID Level Migration (RLM) Overview	154
Changing RAID Level	155
Expanding Unit Capacity	156
Informing the Operating System of Changed Configuration	157
Naming a Unit	159
Naming a Unit Through 3DM	159
Naming a Unit Through 3BM	159
Deleting a Unit	160
Deleting a Unit through 3DM	160
Deleting a Unit through 3BM	162
Removing a Unit	164
Removing a Unit Through 3DM	164
Removing a Unit Through 3BM	165
Moving a Unit from One Controller to Another	166
Unlocking Drives Configured on a 9500S Controller	167
Moving Units from an 8000 Controller to a 9000 Controller	167
Moving Legacy JBOD Units to a 9000 Controller	168
Moving Units from a 9500S to a 9550SX Controller	169
Adding a Drive through 3DM	170
Removing a Drive	171
Rescanning the Controller	173
Maintaining Units	175
Checking Unit and Drive Status through 3DM	175
Reviewing Alarms and Errors	177
Viewing Alarms	177
Downloading an Error Log	178
Viewing SMART Data About a Drive	178
About Background Tasks	179
About Initialization	179
Foreground Versus Background Initialization	179
Initialization of Different RAID Types	180
Initialization of RAID 0 Units	180
Initialization of RAID 5 and RAID 50 Units	180
Initialization of RAID 1 and RAID 10 Units	180
Auto Initialization After Power Failure	181
About Rebuilds	182
About Verification	182
About Verifies of Non-Redundant Units	183
About Verifies of Redundant Units	183
How Errors Are Handled	183
About Migration	184
Moving a Unit to Another Controller During Migration	184
About Self-tests	185
Setting Background Task Rate	185
Scheduling Background Tasks	186
Prioritization of Background Tasks	186
Scheduled Task Duration	187
Viewing Current Task Schedules	187
Turning On or Off Use of a Task Schedule	188
Removing a Task Schedule	189
Adding a New Task Schedule Slot	189
Selecting Self-tests to be Performed	190
Rebuilding Units	191
Rebuilding a Unit Through 3DM	192
Rebuilding Units through 3BM	193
Cancelling a Rebuild and Restarting It with a Different Drive	195
Verifying Units	196
Verifying a Unit through 3DM	197
Verifying a Unit through 3BM	197
Locating a Drive by Blinking Its LED	198
Maintaining Your Controller	199
Determining the Current Version of Your 3ware Driver	199
Updating the Driver and Firmware	200
Updating the 3ware Driver and Firmware Under Windows	201
Using the Update Utility With Multiple Controllers	205
Updating the 3ware Driver Under Windows XP	206
Updating the 3ware Driver Under Red Hat	213
Updating the 3ware Driver Under SuSE	214
Updating the 3ware Driver Under FreeBSD	215
Updating the Firmware Under Linux and FreeBSD	216
Viewing Battery Information	217
Testing Battery Capacity	218
Troubleshooting	221
Before Contacting Customer Support	221
Problems and Solutions	222
Software Installation	222
Problems in 3DM	223
AEN Messages	224
AEN Error Message Summary	224
AEN Error Message Details	227
001h Controller reset occurred	227
002h Degraded unit	227
003h Controller error occurred	227
004h Rebuild failed	227
005h Rebuild completed	228
006h Incomplete unit detected	228
007h Initialize completed	228
008h Unclean shutdown detected	228
009h Drive timeout detected	228
00Ah Drive error detected	229
00Bh Rebuild started	229
00Ch Initialize started	229
00Dh Unit deleted	229
00Eh Initialize failed	229
00Fh SMART threshold exceeded	229
019h Drive removed	230
01Ah Drive inserted	230
01Eh Unit inoperable	230
01Fh Unit Operational	230
020h Prepare for shutdown (power-off)	230
021h Downgrade UDMA mode	230
022h Upgrade UDMA mode	231
023h Sector repair completed	231
024h Sbuf memory test failed	231
025h Cache flush failed; some data lost	231
026h Drive ECC error reported	232
027h DCB checksum error detected	232
028h DCB version unsupported	232
029h Verify started	232
02Ah Verify failed	233
02Bh Verify completed	233
02Ch Source drive ECC error overwritten	233
02Dh Source drive error occurred	233
02Eh Replacement drive capacity too small	233
02Fh Verify not started; unit never initialized	233
030h Drive not supported	234
032h Spare capacity too small for some units	234
033h Migration started	234
034h Migration failed	234
035h Migration completed	234
036h Verify fixed data/parity mismatch	234
037h SO-DIMM not compatible	234
038h SO-DIMM not detected	234
039h Buffer ECC error corrected	235
03Ah Drive power on reset detected	235
03Bh Rebuild paused	235
03Ch Initialize paused	235
03Dh Verify paused	235
03Eh Migration paused	235
03Fh Flash file system error detected	235
040h Flash file system repaired	235
041h Unit number assignments lost	236
042h Primary DCB read error occurred	236
043h Backup DCB read error detected	236
044h Battery voltage is normal	236
045h Battery voltage is low	236
046h Battery voltage is high	236
047h Battery voltage is too low	237
048h Battery voltage is too high	237
049h Battery temperature is normal	237
04Ah Battery temperature is low	237
04Bh Battery temperature is high	237
04Ch Battery temperature is too low	237
04Dh Battery temperature is too high	238
04Eh Battery capacity test started	238
04Fh Cache synchronization skipped	238
050h Battery capacity test completed	238
051h Battery health check started	238
052h Battery health check completed	238
053h Battery capacity test is overdue	239
055h Battery charging started	239
056h Battery charging completed	239
057h Battery charging fault	239
058h Battery capacity is below warning level	239
059h Battery capacity is below error level	239
05Ah Battery is present	239
05Bh Battery is not present	239
05Ch Battery is weak	239
05Dh Battery health check failed	240
05Eh Cache synchronization completed	240
05Fh Cache synchronization failed; some data lost	240
Glossary	241
Compliance and Conformity Statements	247
Federal Communications Commission Radio Frequency Interference Statement	247
Microsoft Windows Hardware Quality Lab (WHQL)	248
European Community Conformity Statement	248
Warranty, Technical Support, and Service	249
Limited Warranty	249
Exclusions	250
State Law Provisions	250
Warranty Service and RMA Process	250
AMCC Technical Support and Services	251
Sales and ordering information	251
Feedback on this manual	251

Match case Limit results 1 per page

248

3ware 9550SX Serial ATA RAID Controller User Guide

SO-DIMM not compatible (037h)

224

SO-DIMM not detected (038h)

224

software installation, troubleshooting

212

some data lost (025h)

221

some data lost (05Fh)

230

Source drive ECC error overwritten (02Ch)

223

Source drive error occurred (02Dh)

223

Spare capacity is too small for some units

(032h)

224

spinup policy, delay between spinups (viewing in

3DM)

spinup policy, number of drives (setting in

3DM)

stagger time (definition)

235

staggered spinup, 3BM

12, 120

starting 3BM

starting 3DM in Linux

StorSave profile

StorSave Profile (setting in 3DM)

stripe size (definition)

235

striping

subunit

definition

235

system requirements

task duration, scheduling

177

task schedules

about, 3DM

adding

179

removing

179

turning on and off

177, 178

viewing

177

Technical Support

239

troubleshooting

211

3DM

213

hardware installation

212

software installation

212

TwinStor

ultra DMA protocol

220

Unclean shutdown detected (008h)

218

unconfigured disks, exporting, 3BM

119

uninstalling 3DM on

Linux

Windows

unit

checking status in 3DM

165

configuring

125

creating a unit

in 3DM

127, 128

introduction

125

creating a unit for the first time, in BIOS

creating in 3BM

130

definition

4, 235

deleting a unit

150

in 3BM

152

in 3DM

150

expanding capacity

146

maintaining

165–187

maintenance, 3DM

100

moving from one controller to another

156

name

86, 94, 126

naming

149

ordering in 3BM

133

partitioning and formatting

133

policies, setting in 3DM

93, 143

rebuilding a unit

181

in 3BM

183

in 3DM

182

removing in 3DM

154

removing vs. deleting

150, 154

unit number (definition)

235

verifying a unit

186

in 3BM

187

in 3DM

187

volumes

write cache, 3DM

write cache, introduction

137

Unit deleted (00Dh)

219

Unit Details page, 3DM

unit ID

definition

235

Unit Information page, 3DM

Unit inoperable (01Eh)

220

unit never initialized (02Fh)

223

Unit number assignments lost (041h)

226

Unit Operational (01Fh)

AEN

Unit Operational (01Fh)

220

unlocking drives configured on a 9000 series

controller

157

Unsupported DCB, indication on drive

150, 152

update utility

192

Upgrade UDMA mode (022h)

221

verification

about

172

error handling

173

media scans

173

non-redundant units

173

redundant units

173

Verify completed(02Bh)

223

Verify failed (02Ah)

223

Verify fixed data/parity mismatch (036h)

224

Verify not started

223

Verify paused (03Dh)

225

Verify started (029h)

222