Aastra Dialog 4422ip Dialog 4422 IP Office (SIP) for MX-ONE, user guide
Aastra Dialog 4422ip Manual
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- Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 1
Dialog 4422 IP Office SIP Enabled IP Telephone for MX-ONE™ User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 2
EN/LZT 103 058 R2A © Aastra Telecom Sweden AB 2008. All rights reserved. - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 3
Table of Contents Welcome 4 Important User Information 6 Description 7 Start the Phone - Log On/Off 20 Incoming Calls 29 Outgoing Calls 33 Call List 41 Add Microsoft Outlook Contacts 89 Web Server 91 Installation 98 Troubleshooting 106 Glossary 107 Index 108 Dialog 4422 IP Office 3 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 4
use in all different telephone handling situations. The user guide describes the functions and features of the Dialog 4422 IP Office as it is programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 5
Declaration of conformity Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC. Details to be found at: http://www.aastra.com/sdoc. Dialog 4422 IP Office 5 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 6
agency when service or repair work is required. • Do not use a telephone (other than cordless type) during an electrical storm. Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. 6 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 7
Description 18 19 21 1 Dialog 4422 IP Office 7 Conference Settings 2 8 Callback Follow me 3 9 Call Pickup Message 4 10 Transfer Call Waiting 5 11 Line/Hold Call List 6 23 ABC DEF GHI JKL MNO PQRS TUV WXYZ 17 12 13 14 16 15 20 22 Dialog 4422 IP Office 7 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 8
the keys (by your system administrator). In this case you can program frequently used features and phone numbers on the keys. See section "Programming of function keys" on page 72. Follow-me Callback Indicating/activating Callback. "When you receive a busy tone" on page 36. 8 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 9
in setting mode. See section "Settings" on page 71. d) Log on to the system. See section "Start the Phone - Log On/ Off" on page 20. For a description on how to use the Select key and Log on key replacing the handset. b) Exit setting mode. See section "Settings" on page 71. Dialog 4422 IP Office 9 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 10
20 Pull-out leaf for easy guide (optional) See section "Pull-out leaf (optional)" on page 88. 21 Power adapter connection See section "Start the Phone - Log On/Off" on from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. 10 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 11
multiple represented line is busy. The line (or feature) is put on hold. Rapidly flashing lamp An incoming call. Light with short breaks Ongoing call. Dialog 4422 IP Office 11 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 12
and signals The following different tones and signals are sent from the telephone system to your phone. Dial tone Special dial tone Ring tone or queue tone Busy tone Congestion tone Number tone Hold tone Connection in progress tone every 15 seconds (to all parties) 12 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 13
use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator. Dialog 4422 IP Office 13 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 14
in this user guide are examples. When an information ends with an exclamation mark (!), this means that no further action is possible. Your phone has a graphical display the Call List, or when the phone is in setting mode, the display is adapted to fit each situation. 14 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 15
Description or or Dialog 4422 IP Office Display symbols Traffic status is indicated by the following symbols on the display: Volume level bar. Indicates the ring signal volume in idle or ringing - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 16
12:24 12 Sep 2008 J Smith 3232 Unanswered phone calls are indicated on the idle phone display. 1 Missed J Smith 3232 An activated Follow-me is also indicated on the idle phone display. FollowmeTo 3333 J Smith 3232 Smith (3232) has activated a Follow-me to 3333. 16 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 17
Outgoing call When you make an outgoing call on your phone, the display shows the traffic information and the dialed name (if available) and number. Calling A Andersson 3345 When the dialed number is busy, the display will look like this. Busy A Andersson 3345 Dialog 4422 IP Office 17 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 18
number are flashing. If the number for an external call is not available, the display shows External instead of the number. Incoming 3345 A Andersson 18 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 19
Description Dialog 4422 IP Office Menu structure (Settings) Menu structure for each of the menus that can be selected when the Settings key has been pressed. When you are navigating - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 20
phone does not work when a power failure occurs. After a power failure the phone will automatically restart. After a power failure the Call List is cleared. When the telephone is starting up (booting) a connected PC will loose it's network connection for about 10 seconds. 20 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 21
. Only digits can be used as PIN. The PIN must be four digits or more. Press. If your user identity and password are accepted, the phone continues with the startup procedure. Note: If your user identity and password are not accepted, contact your system administrator. Dialog 4422 IP Office 21 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 22
for your system administrator. The display now indicates that the phone is connecting to the server and the software is loading. This takes about 1 minute. After a self test, the phone is ready for use or ready for log on. To log on, see section "Log on" on page 24. 22 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 23
disconnect the power to the phone while the new software is being downloaded and saved. If a power failure occurs, the software must be downloaded again. If you want to continue to use the previously stored setting: Press to use the current version of the software (=No). Dialog 4422 IP Office 23 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 24
is always logged on with a default number. You cannot log on or off. This option can be used for phones in conference rooms, receptions and so on. 3 The telephone is always logged on, with a default number, as in the displayed number is your number: Press to log on. 24 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 25
. If a PIN or password is not required, the display shows your name and extension number, and the phone is ready for use. 12:24 12 Sep 2008 J Smith 3232 If a PIN or password is required . The display shows your name and extension number, and the phone is ready for use. Dialog 4422 IP Office 25 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 26
password. (The Minus key is used to remove a wrong entry.) Press to log on. The display shows your name and extension number, and the phone is ready for use. Note: During the night, the phone is automatically logged off, and then logged on again with the default number. 26 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 27
with an upper case character (that is after a space has been entered). However, you can force the phone to enter all characters as upper case only, or lower case only, see below. Press to switch A new character (w, x, y, z or 9) is selected each time you press the key. Dialog 4422 IP Office 27 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 28
your extension number, every IP phone automatically works as a free seating telephone within the network. See also option 3 in section "Log on" on page 24. * 1 1 * * # Note: Using the Free Seating feature by entering Authorization Code extension No. , is not applicable. 28 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 29
is activated, the call will ring on more than one phone, see section "Parallel Ringing" on page 31. u On Line/Hold You will receive calls on Line/Hold. Lift the handset. ÖÔ Line/Hold Handsfree Press the flashing Line/Hold key. Press to terminate a handsfree call. Dialog 4422 IP Office 29 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 30
Incoming Calls uz On another extension You can answer a call to another extension: Lift the handset and call the ringing extension. Busy tone. Busy A Andersson 3345 8 Ô Call Pickup Press. Press. 4 6 Note: France, press ; Sweden, press or press to pick up call. 30 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 31
from the phone with the main extension number and enter the number of the answering position. If you want to disable Parallel Ringing for one specific phone in the list only, follow the procedure for disabling the feature from this phone and enter its extension number. Dialog 4422 IP Office 31 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 32
from the phone with the main extension number and enter the number of the answering position. If you want to restore Parallel Ringing for one specific phone in the list only, follow the procedure for restoring the feature from this phone and enter its extension number. 32 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 33
. Press. External calls 0 Dial the digit or digits to get an external line. Dial tone. 0 00 Note: The particular digit or digits used in your office, for example or . z Dial the external number. Press. d or Replace the handset or press to end the call. Dialog 4422 IP Office 33 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 34
via the loudspeaker and microphone. Press to terminate a handsfree call. SOS calls (Emergency calls) When your phone is logged on z Dial the SOS number. Press. u *0* z # z Individual External Line To make digits to get an external line and the external number. 34 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 35
4177 Press (-) or (+) to scroll the numbers in the Call List . Lift the handset or press to call the shown phone number. Number Presentation Restriction If you do not want your name and number to be displayed to the person you are calling, use the following procedure. Dialog 4422 IP Office 35 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 36
new dial tone. Dial the number. Press. Instead of your name and number, the display on the called phone shows Anonymous. When you receive a busy tone If you call an extension and receive a busy tone, or Sweden, press or press. Replace the handset to finish the procedure. 36 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 37
the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual. Lift the the digit or digits to get a line instead of the extension number. Dialog 4422 IP Office 37 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 38
be blocked for use on your extension (programmed by your system administrator). If Intrusion is not allowed, you will continue to receive a busy tone. 38 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 39
u Ô Head office Dial by a function key Both features and phone numbers can be programmed on a function key. To program a key, see section "Programming of function keys" on page 72. Lift the handset. Press the function key. This function key is preprogrammed by you. Press. Dialog 4422 IP Office 39 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 40
It is also possible to add your Microsoft® Outlook® contacts to Contacts in your phone, you can do this via the PC application "My Dialog 4000 Contacts", see section "Add Microsoft Outlook Contacts" on page 89. Example: see section "Entering letters and numbers" on page 27. 40 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 41
numbers in the Call List . Lift the handset to call the phone number shown. Press to exit the Call List. If you want to delete an entry when you are in the Call List: Press. The question Delete item? appears. Press to remove the shown entry from the Call List. Dialog 4422 IP Office 41 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 42
setting), for example "28-09". - Name of the calling/called person, for example "R Torres". - Phone number of the calling/called person, for example "4177". - Call duration, for example "1:07". (= one answered incoming call. Outgoing call. Indicates an outgoing call. 42 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 43
switch the microphone on or off. When the lamp is on, the person on the line cannot hear what is being said near to your phone. Dialog 4422 IP Office 43 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 44
) You want to communicate and control a voice mail system or, for example, retrieve information through your telephone about your bank account. 9 Press to activate. 44 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 45
. If the dialed extension is busy or Transfer is not allowed, your phone will ring again. Ô Line/Hold z Conference With this procedure you can include establish a phone conference. You will become the conference leader. Press. Call the third party. Wait for answer. Dialog 4422 IP Office 45 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 46
will continue with the other included parties. The conversation is changed back to a normal two party connection when there are only two parties left. 46 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 47
network). The Follow-me lamp indicates that you have activated Follow-me. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift procedure to cancel: dial (U.K. ) and press the Speaker key and the Clear key. Dialog 4422 IP Office 47 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 48
are diverted to the new answering position. #21* z # Cancel from answering position Dial, enter your own extension number and press. # 2 * # Note: U.K., dial No . Press. 48 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 49
of your choice. The Follow-me lamp indicates that you have activated Follow-me. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the to cancel: dial and press the Speaker key and the Clear key. Dialog 4422 IP Office 49 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 50
is activated, incoming calls are transferred to your selected phones or back-up services in the order that you choose. If an office, the feature Direct Inward System Access (DISA) can be used, if available in your system. How to use DISA is described in this section. 50 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 51
Forwarding *10* (1-5) # To activate or change to another profile from your office phone Dial. Enter the search profile digit and press. Press. The display shows always update your greeting with Absence Information. #10# To cancel from your office phone Dial. Press. Dialog 4422 IP Office 51 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 52
button type provided with pound key ( ) and star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA feature at your office. Dial tone. Dial. Enter the Authorization Code and press. z# *10* z* always update your greeting with Absence Information. 52 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 53
pound key ( ) and star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA feature at your office. Dial tone. Dial. Dial the Authorization Code and press. Dial your can edit profiles via your Intranet. See separate instructions for the application. Dialog 4422 IP Office 53 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 54
not, calls might end up unanswered. • Consider what should happen while you are busy on a phone. The available options are: - Activate Free on 2nd (if available) - Follow-me to Voice for each profile. Profile examples: - In office - At home - Traveling - Absent/not reachable Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 55
Profile 1 Profile 2 Example: How to fill in your setting form for search profiles: In office Search order Type of telephone or Answering position* Telephone number Ring time (seconds) 1 Desk Voice Mail Telephone number 222222 0706666666 Ring time (seconds) 20 25 Dialog 4422 IP Office 55 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 56
Type of telephone or Answering position* 1 2 3 4 Telephone number Ring time (seconds) Search order Type of telephone or Answering position* 1 2 3 4 Telephone number Ring time (seconds) 56 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 57
are authorized, you can also enter Absence Information for another extension from your extension. During Absence Information, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the and, if entered, time or date of return. Dialog 4422 IP Office 57 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 58
Absence Information (optional) Cancel # 2 3 # Dial. Press. The programmed information is erased. 58 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 59
Messages Messages Manual Message Waiting (MMW) If the called extension does not answer you can initiate that requested Message Waiting. Note: After the call you have to cancel the message manually, see below. #31# Cancel MMW at your own extension Dial. Press. Dialog 4422 IP Office 59 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 60
to another extension Dial, enter the extension number and press. Press. Message Waiting (optional) If your phone is assigned this feature and if it is diverted to an interception computer, the Message key lamp is to shut off the notification: Dial. Acknowledgement tone. 60 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 61
phone is busy. If you use the Personal Number feature, it is recommended to program Voice Mail as the last answering position for all search profiles. When you enter your mailbox, you will hear recorded instructions the Voice Mail system as the "answering position number". Dialog 4422 IP Office 61 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 62
. If you are asked to enter your security code (if the phone you are using has a mailbox of its own): # Press. z Dial the mailbox number. (Normally the office extension number of the person served). z Enter the security code of the other person (if required). 62 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 63
. Recorded instructions ask you to press different digits in order to listen to caller's messages, record your own greetings, change your password or exit your mailbox, and so on. The following diagram gives an overview of the mailbox system and the digits to be used. Dialog 4422 IP Office 63 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 64
Features u *8# Ô Call Pickup Group Call-pick-up People working in a team can have their phones programmed by their system administrator to form Call-pick-up groups. In a Call-pick-up group, there are no calls to your own group. * 0 # Finland and Sweden, press . Press. 64 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 65
the group temporarily, you make your phone unavailable for incoming calls. *21* z # To leave the group temporarily Dial, enter your own extension number and press. * 2 * # Note: U.K., dial No . Press. #21# To re-enter the group Dial. # 2 # Note: U.K., dial Press. Dialog 4422 IP Office 65 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 66
calls from your phone. The Account Code can have 1 to 15 digits. Lift the handset. Dial, enter the Account Code and press. * 7 1 * # Note: Finland and Norway, dial Code . Press. Dial tone Dial the digit or digits to get an external line and the external number. 66 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 67
can be simultaneously cancelled: • Callback (all Callbacks are cancelled) • Internal and External Follow-me • Manual Message Waiting/Absence Information Order # 0 0 1 # Dial. Press. Emergency mode In the event and you try to make a call, you will not receive a dial tone. Dialog 4422 IP Office 67 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 68
selected extension or group of extensions. The telephone system has two different Night Service modes: Common Night Service All incoming calls to the operator are transferred to one specific extension. Answer the tone is heard. If the request fails, a reject tone is heard. 68 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 69
feature at your office. Dial tone. Dial. Dial the Authorization Code and press. Press. Dial tone. z Dial the external number. z *75* z* With individual Authorization Code Call the DISA feature at your office. Dial tone. Dial. Dial the Authorization Code and press. Dialog 4422 IP Office 69 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 70
Other Useful Features z# z Press. Dial tone. Dial your own extension number and press. Dial tone. Dial the external number. 70 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 71
User Guide to use, you need to check which protocol is used in your telephone. To check the used protocol: Press the Settings key. Select the Information menu. The used protocol and the software version is shown on the display. Press the C key to return to previous menu. Dialog 4422 IP Office 71 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 72
features must be preprogrammed by your system administrator. Note: To be able to program a function key, the phone normally has to be logged on to the telephone system (this is set by your system administrator). Ô there are one or more function keys that can be programmed. 72 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 73
to return to idle mode. Remove the transparent cover and write the feature name or phone number beside the key. Note: Use the DCM (Designation Card Manager) to make and from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4422 IP Office 73 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 74
. Note: If the chosen language is not supported by your telephone system, text sent from the system will continue to be in English. Only text displayed from the phone itself will be in the chosen language. Ô to return to the previous menu, or press to return to idle mode. 74 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 75
to store the framed date format. The date format is changed. Press to return to the previous menu, or press to return to idle mode. Dialog 4422 IP Office 75 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 76
store the framed time format. The time format is changed. Press to return to the previous menu, or press to return to idle mode. 76 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 77
to select a new character. The phone rings with the chosen character. Note: The Clear key can be used to leave the menu without saving the changes. Press to store the selected character. ÕÔ Settings Press to return to the previous menu, or press to return to idle mode. Dialog 4422 IP Office 77 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 78
saving the changes. Press to store the contrast level. ÕÔ Settings Press to return to the previous menu, or press to return to idle mode. 78 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 79
on second call does not activate the extra bell feature. • Busy Signal: The busy signal is activated when your phone is busy (during calls). The feature can be used to control for example a Do-not-disturb lamp at the to the previous menu, or press to return to idle mode. Dialog 4422 IP Office 79 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 80
the changes. Press to store the framed hearing level. ÕÔ Settings Press to return to the previous menu, or press to return to idle mode. 80 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 81
, and your phone is automatically set phone is in idle mode, or when ringing: Press to switch off the ring signal. The Mute key lamp is switched on to indicate Silent Ringing. The ring signal will automatically be switched on the next time you lift the handset or press any key. Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 82
Line/Hold key is programmed by your system administrator, however you can change the type of ring signal from your phone. Ô Settings Ô ì ì Change the type of ring signal Press. The Function Keys menu or the Programmable the previous menu, or press to return to idle mode. 82 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 83
Settings Network settings In the Network menu you can check all the network settings. These settings can only be changed by your system administrator. Dialog 4422 IP Office 83 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 84
Key panel (optional) In newer versions of the telephone system, your phone can be equipped with one additional key panel. The key panel Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. 84 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 85
are available. Í Answer calls Press to answer. The Headset key lamp is turned on. Note: When the phone is set for Headset Preset, you can also press the flashing Line key to answer the call. See section to terminate the call. u From headset to handset Lift the handset. Dialog 4422 IP Office 85 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 86
Accessories Í d From handset to headset Press. The Headset key lamp is turned on. Replace the handset. From headset to handsfree Press. The Loudspeaker key lamp is turned on. Í From handsfree to headset Press. The Headset key lamp is turned on. 86 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 87
call is always connected to the handset. Activation and deactivation of Headset Preset can only be done when the phone is in idle mode. To activate Headset Preset: Press and hold for at least 4 seconds. A as described in section "Handset and loudspeaker volume" on page 80. Dialog 4422 IP Office 87 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 88
(optional) The pull-out leaf is used for a personal phone number list and is installed under the phone. To install the pull-out leaf, see section "Installation" downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. 88 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 89
information to complete the installation (see installation page). When you have the necessary information: Click on Install My Dialog 4000 Contacts now to start the installation. When the installation is complete the My Dialog 4000 Contacts icon is added to your desktop. Dialog 4422 IP Office 89 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 90
Microsoft Outlook contacts are moved to Contacts in your phone. Click to save the contacts. The contacts are now available in Contacts in your phone. Note: Contacts in your phone can contain up to 1000 entries. Exit My Dialog 4000 Contacts Click to exit the PC application. 90 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 91
Web Server Web Server You can access your IP phone from a PC web browser to edit the telephone data. • Contacts: Add, change or delete entries in Contacts level setting (standard or increased). • Settings: Change the ring signal tone character (a digit between 0-9). Dialog 4422 IP Office 91 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 92
to show the complete web address (if the complete address is not displayed). Write down the web address. Press to return to idle mode. 92 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 93
address you previously used and you could not access the web server, then check the address on your phone display. If your phone has been plugged off for a few days, the address may have been changed. Enter the telephone be used as PIN. The PIN must be four digits or more. Dialog 4422 IP Office 93 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 94
current name and number, or click to exit the edit and delete menu without any changes. To delete all names and numbers from Contacts: 94 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 95
without any changes. CallList Delete call list OK To delete all names and numbers from the Call List: Click . Click. Click to delete the list. Dialog 4422 IP Office 95 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 96
: Click the underlined number or code for the key to be deleted. Click to delete. The key table is shown with "_" for that key. 96 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 97
tone character Click. The sub-menus are shown. Click. The current tone character is displayed. Enter a new character. Click to save the new character. The phone rings with the chosen character. Click any menu to continue. Dialog 4422 IP Office 97 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 98
single wall terminal for the local network is available, a PC can be connected to "PC" so that it is connected to the network via the phone. 98 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 99
phone can be powered either from the network or from a 24 V AC/AC plug-in power adapter. • Only use applicable 24 V AC/AC plug-in adapters (power supplies) listed below or an adapter approved by your local reseller. Aastra low Dialog 4422 IP Office Press to fasten stand Release to remove stand - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 100
to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. 100 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 101
positioning". Note: The key panel must be of type DBY 419 01, and it can only be used in newer versions of the telephone system. Dialog 4422 IP Office 101 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 102
and print your own key panel designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. 102 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 103
Installation Install pull-out leaf (optional) 1 Remove the protective film from the guiding rails. 2 Attach the guiding rails to the bottom of the phone, observing the direction of the "cut" corner. 3 Insert the pull-out leaf. Dialog 4422 IP Office 103 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 104
Installation Wall mounting The phone can be wall mounted, useful for instance in conference rooms or public areas. 1 Use a screwdriver to remove remove the two plastic covers. 4 Drill appropriate wall holes according to measurements given here. Wall screws Ø max 5mm. 104 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 105
the phone Do not expose your phone to direct sunlight for long periods. Keep the phone away from excessive heat and moisture. Cleaning Clean your phone only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the phone. Dialog 4422 IP Office 105 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 106
Press the Clear #key, Mute key and simultaneously for one or two seconds. This will restart the phone. Some features might not work, but the phone can be used for receiving and making calls. Verify that the phone is connected to the network by checking the connection. 106 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 107
. Exchange. Switch. A message shown on the display when the phone is idle. This message is programmed by your system administrator. The state your phone is in when nothing is activated; not calling, not ringing, outgoing calls. Inquiry can only be used for outgoing calls. Dialog 4422 IP Office 107 - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 108
-up 64 Group features 64 Group Hunting 65 H Handset and loudspeaker volume 80 Handsfree 43 Headset 85 Hold 44 I Important user information 6 Incoming calls 29 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 109
43 Mute ring signal 81 My Dialog 4000 Contacts 89 N Network settings 83 Night Service 68 Number Presentation Restriction 35 O Option unit 79 Other useful features 66 Outgoing calls 33 Bypass 39 Call Waiting 38 Callback 36 External calls 33 Dialog 4422 IP Office Handsfree 34 Individual External Line - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 110
Startup procedure 20 Update software 23 T Time presentation 76 To access your IP phone from a PC 93 Tones and signals 12 Transfer 45 Troubleshooting 106 U Update software 23 V Voice Mail 61 Volume 80 W Warranty 5 Web server 91 Welcome 4 When you receive a busy tone 36 110 Dialog 4422 IP Office - Aastra Dialog 4422ip | Dialog 4422 IP Office (SIP) for MX-ONE, user guide - Page 111
Subject to alteration without prior notice. For questions regarding the product, please contact your Aastra Certified Sales Partner. Also visit us on http://www.aastra.com © Aastra Telecom Sweden AB 2008. All rights reserved. EN/LZT 103 058 R2A
Dialog 4422 IP Office
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User Guide