Acer Altos R520 Acer Altos R520 User's Guide EN

Acer Altos R520 Manual

Acer Altos R520 manual content summary:

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    Acer Altos R520 Series User's Guide
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    Acer Altos R520 Series User's Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual label affixed to your server. All correspondence concerning
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    environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference
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    which is granted by the Federal Communications Commission, to operate this server. Use conditions This part complies with Part 15 of the FCC Rules of Communications. Laser compliance statement The DVD-ROM drive in this server is a laser product. The optical drive's classification label (shown below
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    safety instructions Read these instructions carefully. Save these instructions for future reference. 1 Follow all warnings and instructions marked on all servicing to qualified service personnel. 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel under
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    instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls a risk of fire or explosion. Refer battery replacement to a qualified service technician. 13 Warning! Batteries may explode if not handled properly. Do
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    15 Control panel 17 System LED indicators 20 Control panel problems 34 Configuring the system OS 35 Turning off the system 36 3 System upgrade 37 Installation precautions 39 ESD precautions 39 Pre-installation instructions 39 Post-installation instructions 40 Opening the server
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    the SATA software RAID activation key 87 4 BIOS setup BIOS setup Entering BIOS setup Using the BIOS menus Main Advanced Security Server Management Boot Options Boot Manager Error Manager Exit Upgrading the BIOS 5 Troubleshooting Troubleshooting Resetting the system Problems following initial
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    Verifying proper operation of key system lights Specific problems and corrective actions Error beep codes BIOS POST error beep codes ARMC/3 module error beep codes Diagnostic POST code LEDs Appendix A: Acer Altos R520 rack installation guide Setting up the system rack System rack installation
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    x
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    1 System tour
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    The Acer Altos R520 is a 1U dual-core Intel Xeonbased server equipped with numerous high performance features designed to provide easy server set up, remote management, highly reliable shared storage, and handle more demanding database or high transaction applications. This chapter provides a brief
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    of the Acer Altos R520 server. Performance Processor • Supports two dual-core or quad-core Intel® Xeon™ processors 5000 sequence with 667 MHz, 1066 MHz, or 1333 MHz front side bus speed • Extended Memory 64-bit Technology • Enhanced Intel SpeedStep Technology • Execute Disable Bit Technology Chipset
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    Server RAID Technology capable of SATA software RAID levels: • RAID 0 • RAID 1 • RAID 10 • RAID 5 (optional) • For SAS models, the embedded SAS controller support - Active mid-plane board - Up to eight hot-plug 2.5" SAS hard disk drives - Intel Embedded Server RAID Technology capable of SAS
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    -X slot (optional) Graphic interface • ATI® ES1000 video controller with 16MB DDR SDRAM Server management • BMC (Baseboard Management Controller) • IPMI (Intelligent Platform Management Interface) 2.0 compliant • In-band and out-band server management • ARMC/3 (Acer Remote Management Card/3) module
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    , x64 edition • Microsoft Windows Server 2003 • Novell Netware 6.5 • Red Hat Enterprise Linux 4.0 • Red Hat Enterprise Linux 4.0, EM64T • SUSE® Linux Enterprise Server 9.0 • SUSE Linux Enterprise Server 9.0, EM64T • ASM (Acer Server Manager) 3 • Easy Build 2 Power supply • Supports one to two 650
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    front bezels are available to support systems that use a mini control panel or standard control panel. Front bezel supporting mini control panel Front bezel supporting standard control panel (optional) The front bezel is removable to allow access to the server's hard drives, peripheral device, and
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    8 Front panel 1 System tour Item Component Item Component A Rack handles D Dual-purpose bay* B Slim-line optical drive bay E 2.5" hot-plug HDD bays C Mini control panel bay * The Acer Altos R520 dual-purpose bay supports either the standard control panel or two 2.5" hot-plug HDD drives.
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    supply module1 L DB9 serial port A E Power supply module bay M PS2 keyboard port filler panel F Server management port (10/ 100 Mbps) (RJ-45) cover 2 1 The system power can be configured to support redundant (1+1) and non-redundant (1+0) configuration. 2 Reserved for remote management of
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    10 Internal components 1 System tour Item Component Item Component A Power distribution board G Memory modules B Power distribution board H CPU air duct cover C Power supply module 1 I System fan modules D Power supply module bay 2 J (filler panel shown) Mid-plane board (active
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    11 System boards Mainboard The mainboard becomes accessible once you open the system. It should look like the figure shown below. Item Description A Rolling BIOS jumper B Intel ESB2-E I/O controller Item Description W Battery X Power supply management connector
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    AC power connector Item Description Y Dual port USB 2.0 connector Z SATA 0 connector AA SATA 1 connector BB SATA 2 connector CC SATA 3 connector DD SATA 4 connector EE SATA 5 connector FF SATA software RAID activation key connector GG ARMC/3 module connector HH System recovery
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    Backplane board SAS/SATA backplane board The backplane board installed on the rear side of the hot-plug drive bay provides support for both SAS and SATA hard drives. Front view Item Description Item Description A Slim-line optical drive con- C SAS/SATA connectors nector B Mini control panel
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    14 Rear view 1 System tour Item Description A Control panel connector B USB connector C IDE connector Item Description D Mid-plane connectors E Backplane power connector
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    is used to provide SAS support. It has an integrated LSI 1068 SAS controller that provides support for up to eight hot-plug SAS HDDs. By default, the active mid-plane provides software RAID levels 0, 1, and 10. With the installation of an optional RAID activation key and RAID cache, the mid-plane
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    used to provide SATA support for the onboard SATA controller and six SATA ports. The mid-plane also supports up to six hot-plug SATA HDDs and software RAID levels 0, 1, and 10. With the installation of an optional SATA software RAID activation key can support software RAID level 5. Item Description
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    17 Control panel The Acer Altos R520 server supports either the mini control panel, providing basic functionality, or the standard control panel, which adds additional server management features. Both control panels utilize a combination of control buttons, status LED indicators, along with I/O
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    18 Standard control panel (optional) AB C D E F G 1 System tour H I L Item Component A LAN 2 activity indicator B LAN 1 activity indicator C Power/sleep button D Power/sleep indicator E HDD actvity indicator F System status indicator
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    available on the control panel. Control button Function NMI button Puts the server in a halt-state for diagnostic purposes and allows you to issue a non-maskable interrupt. After using the interrupt, a memory download can be performed to determine the cause of the problem. Reset button Reboots
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    20 1 System tour System LED indicators This section describes the different LED indicators located on • Mainboard • Control panel • Hot-plug HDD carrier • LAN port • Hot-plug power supply module
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    is assigned a specific hex POST code number. As each configuration routine is started, BIOS will display the given POST code to the POST Code Diagnostic LEDs found on the rear of the mainboard. To assist in troubleshooting a system hang during the POST process, the diagnostic LEDs can be used to
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    System ID Blue On The system ID buton on the control indicator panel is activated Off System identification is disabled Blink use all of the installed memory • System loses memory redundancy when memory mirroring takes place • System loses memory redundancy when memory sparing takes place •
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    DIMM present • Run-time memory uncorrectable error in non-redundant mode • IERR signal asserted • Processor 1 missing • Critical temperature mirroring mode crossed Off AC power off D DIMM error indicators On System BIOS disables a DIMM after it reaches a specified number of given failures
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    panel LED indicators The following table list and describe the LED indicators available on the mini or optional standard control panel. Indicator Color State Description LAN1/LAN2 activity indicator Green On Blink Link between system and network Network access Power/Sleep Green Off indicator
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    Flash Alternate flash Green Off Blink Hot-plug Amber HDD failure indicator Green On Blink Description HDD is active • HDD is powered on and rebuilding RAID • HDD is powered on and is in a fault condition Ongoing hot-plug activity • No HDD is installed • HDD is initiated but has no current
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    26 1 System tour Hot-plug power supply module LED indicator The table below list and describe the bi-color LED indicator located on the power supply module. Indicator Status Color Off Green Amber State On Blink On Blink Description No AC power to the power supply System has power applied to
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    Settings Function J1D2 Password clear 1-2 (default) Password enabled 2-3 Password disabled/cleared J1D3 Clear CMOS 1-2 (default) BIOS clear CMOS 2-3 Forced CMOS clear J3H1 BIOS select 1-2 Force lower bank 2-3 (default) Normal operation J1D1 1-2 (default) BMC force update disabled BMC
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    28 1 System tour
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    2 System setup
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    This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained.
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    air conditioners, radio and TV transmitters, etc. Checking the package contents Check the following items from the package: • Acer Altos R520 server system • Acer EasyBUILDTM • Acer Altos R520 accessory box If any of the above items are damaged or missing, contact your dealer immediately. Save the
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    Caution! The server operates on 100-127/200-240 VAC only. Do not connect the system to an incorrect voltage source. Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. Note: Consult the operating system manual for information
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    remove the front bezel"section on page 41. 2 Press the power button on the control panel. The system starts up and displays a welcome message on the monitor. After the possible causes of the boot failure. If the POST finds any problems, the system will emit a beep code followed by an error message
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    34 2 System setup Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power
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    The Acer Altos R520 server comes with Acer EasyBUILDTM Acer EasyBUILD sequence begins. Follow all onscreen instructions. For more information, refer to the EasyBUILD Installation guide. Note: EasyBUILD DVD supports Windows Server 2003, Red Hat Linux, and SUSE operating system only. Windows or Linux
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    ..., select Shut down from the drop-down window then click on OK. You can then turn off all peripherals connected to your server. If you are using another OS, refer to the OS documentation for instructions on how to shut down the OS. • Hardware power off If you cannot shut down the
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    3 System upgrade
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    This chapter discusses the precautionary measures and installation procedures you need to know to upgrade the system.
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    ESD precautions along with pre-installation and post-installation instructions. ESD precautions Electrostatic discharge (ESD) can damage the processor, disk drives, expansion boards, motherboard, memory modules and other server components. Always observe the following precautions before you install
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    40 3 System upgrade Warning! Failure to properly turn off the server before you start installing components may cause serious damage. Do not attempt the procedures described in the following sections unless you are a qualified service technician. Post-installation instructions Perform the steps
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    connected to it. Read the "Preinstallation instructions" on page 39. You need to open the server before you can install additional components. The for instructions. Removing and installing the front bezel To remove the front bezel: 1 If necessary, remove any cables attached to the control panel.
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    42 3 System upgrade To install the front bezel: 1 Line up the center notch on both ends of the bezel with the center guide on the rack handles. 2 Slide the front bezel onto the chassis until it clicks into place.
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    installing the top cover To remove the top cover: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Remove the screw located on the top cover (A). 3 Press and on the chassis (C). 4 Lift the top cover away from the server and put it aside for reinstallation later.
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    44 3 System upgrade To install the top cover: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Place the top cover on the chassis so that the tabs on the cover align with the slots on the chassis . 3
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    installing the CPU air duct Caution! Always operate your server with the CPU air duct installed to ensure reliable • Removing and installing a CPU • Removing and installing a memory module 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Lift the CPU air duct
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    46 3 System upgrade To install the CPU air duct: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Place the CPU air duct over the two processor sockets. The front edge of the air duct should touch the front fan module and the top of the installed air duct
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    system. The air dam ensures proper air flow when a single CPU is installed to the system. Do not remove the memory air deflector. 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Turn the CPU air duct over. 3 Remove the air dam by sliding slotted holes off duct
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    distribution board cover to perform the following procedures: • Removing and installing the RAID activation key and RAID cache • Removing and installing a RAID BBU 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Loosen the thumbscrew that secures the cover to
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    49 To install the power distribution board cover: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Lower the power distribution board cover to the chassis (A). 3 Tighten the thumbscrew to secure the cover to the chassis (B). B A TP02229 4 Observe
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    is not replaced. Removing and installing a hard disk drive Note: Use only Acer-qualified SAS or SATA HDDs. To purchase a SAS or SATA HDD, contact your local Acer representative. Caution! To ensure proper airflow and server cooling, all drive bays must contain either a carrier with a hard drive
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    51 To remove a HDD: 1 Observe the ESD precautions described on page 39. 2 If you are removing a failed HDD, determine which drive has failed by checking the drive status LEDs. 3 Press the green HDD carrier latch to open the drive (A). 4 Pull out the lever and slide the carrier from the chassis (B).
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    52 To install a HDD: 3 System upgrade Note: To puchase a HDD carrier, contact your local Acer representative. 1 Perform steps 1 to 4 listed on the "To remove a HDD" section on page 51. 2 Remove the four screws that secure the air baffle to the
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    turn off all peripherals devices connected to the server. Caution! To maintain proper system cooling, a filler panel must be installed if a device is not installed in the bay. To remove a slim-line optical drive: 1 Observe the ESD precautions and pre-installation instructions described on page 39.
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    of the server (B). A B TP02261 3 If no device will be installed in the drive bay, install the filler panel in the drive bay. If installing a new optical drive, see succeeding section. To install a slim-line optical drive: 1 Observe the ESD precautions and pre-installation instructions described on
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    two screws that came with the optical drive kit. TP02233 6 Slide the optical drive tray into the front opening in the server. Make sure the back end of the plastic guide plugs into the matching connector on the backplane board. 7 Verify that the blue release lever on the tray locks into place
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    must be installed to maintain proper airflow inside the server. This section explains how to access the PCI riser assembly and remove and install PCI cards. To remove the PCI riser assembly: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Remove the CPU air
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    57 5 Lift the riser assembly from the chassis. TP02236 6 Place the riser assembly on a clean, static-free work surface. 7 If you need to replace PCI cards. See "Removing and installing a PCI card" on page 58. 8 Observe the post-installation instructions described on page 40.
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    3 System upgrade To install the PCI riser assembly: 1 Observe the ESD precautions and pre-installation instructions described on air duct. Perform the instructions described in "To remove the CPU air duct" section on page 45. 3 Remove the PCI riser assembly from the server. See "To remove the
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    described on page 39. 2 Remove the CPU air duct. Perform the instructions described in "To remove the CPU air duct" section on page 45. 3 Remove the PCI riser assembly from the server. See "To remove the PCI riser assembly" section on page 56. 4 Open the rear retention clip by pushing the
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    60 3 System upgrade 5 When installing a full height PCI card, open the full length PCI card retention clip on the front of the selected slot (C). Make sure the card is properly seated. B A C TP02240 8 Close both retention clips. 9 Observe the post-installation instructions described on page 40.
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    Upgrading the CPU The server supports two dual-core or quad-core Intel Xeon processors 5000 sequence with system bus speeds of 667 MHz, 1066 MHz or 1333 MHz, and core frequencies starting at 1.6 GHz. CPU upgrading guidelines When installing CPUs the following rules must be observed: • Use only Acer
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    62 3 System upgrade 5 Push the socket retainer lever handle down and away from the socket to release it (A), then pull the lever to a fully open damage the socket pins if installed improperly. CPU must align correctly with socket opening before installation. DO NOT drop processor into the socket.
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    63 10 Remove the protective socket cover by grasping the socket cover tab (A) and pulling it away from the load plate (B). 11 Store the protective socket cover for future use. 12 Close the load plate (A), then press the retainer lever down to lock the load plate in place (B, C).
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    64 3 System upgrade 13 If the remove it. (2) Set the heat sink over the processor, aligning the four captive screws with the four screw posts surrounding the processor. (3) Loosely screw in the captive screws on the 1 4 TP02328 15 Observe the post-installation instructions described on page 40.
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    of all important data. 1 Observe the ESD precautions and pre-installation instructions described on page 39. Warning! The heat sink becomes very hot when any metal or with your hands. 2 Remove the CPU air duct. Perform the instructions described in "To remove the CPU air duct" section on page 45. 3
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    processor. 3 System upgrade Caution! If it does not pull up easily, twist the heat sink again. Do not force the heat sink from the processor. Doing so could damage the processor a replacement processor, see "To install a CPU". 9 Observe the post-installation instructions described on page 40.
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    67 Upgrading the system memory Acer Altos R520 server supports eight DDR2 fully buffered DIMM slots with four FBDIMM memory channels. Each channel can support up to 2 dual ranked DDR2 FBDIMMs. The memory channels are organized in to two branches for support of mirrored memory configuration. Up to 8
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    68 3 System upgrade Memory module installation guidelines The following rules apply when installing fully-buffered memory modules to the server: • The system must have a minimum of one 512 MB FBDIMMs installed. When installing additional memory, refer to the tables on "Memory module population
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    512 MB 512 MB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB Mirrored configuration Branch 0 Branch 1 Total Memory Channel A DIMM DIMM A1 A2 Channel B DIMM DIMM B1 B2 Channel C DIMM DIMM C1 C2 Channel D DIMM DIMM D1 D2 Physical Detected
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    ) 16 GB 8 GB Memory configuration overview The system supports the following memory configuration that allow flexibility in performance, redundancy, and ability to upgrade. • Standard configuration • Memory mirroring • Memory sparing Memory mirroring and memory sparing features are mutually
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    system BIOS. You can configure the system to maintain mirrored copy of the data in memory. When operating in mirrored mode, both branches operate in lock step. In mirrored mode, branch 1 contains a replicate copy of the data in branch 0. The minimum FBDIMM configuration to support memory mirroring
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    memory controller hub (MCH) will adjust to the low-speed FBDIMM memory. Note: After upgrading system memory to this feature, the memory RAS setting in the BIOS within a given bank of memory and is not supported across branches. The system supports two types of memory sparing configurations: • Single
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    upgrading system memory to this feature, the memory RAS setting in the BIOS setup must be set to Sparing configuration. Refer to the BIOS setup's Configure Memory precautions and pre-installation instructions described on page 39. 2 Remove the CPU air duct. Perform the instructions described in "To
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    74 3 System upgrade 4 Open the clips on the DIMM slot(s) (A). 5 Align (B) then insert the it incorrectly. Reverse the orientation of the FBDIMM and insert it again. 7 Observe the post-installation instructions described on page 40. To remove FBDIMMs: Before you can install a new DIMM in a socket,
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    DIMM (A). 3 Gently pull the DIMM upward to remove it from the DIMM slot (B). 4 Observe the post-installation instructions described on page 40. To reconfigure the system memory: The system automatically detects the amount of memory installed. Run the BIOS setup to view the new value for total system
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    76 3 System upgrade Installing and removing a power supply module The server has two power supply module bays supply installed, before removing or replacing the power supply, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system
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    77 To install a second power supply module: 1 Remove the top cover. Perform the instructions described in "To remove the top cover" section on page 43. 2 If a filler panel is installed, use the finger hole to remove the filler panel
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    78 To remove a power supply module: 3 System upgrade Caution! Power supply hot-plug operations should be performed only if a failure 4 Use the handle to pull the power supply module out of the server (B). B A TP02244 5 Install a new power supply module or install a filler panel to the empty bay.
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    79 Removing and installing an ARMC/3 module The optional ARMC/3 module provides server management firmware and functionality to the system. To remove an ARMC/3 module: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Remove the CPU air duct. Perform the
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    80 3 System upgrade 5 Pull up the module to remove it from the connector (B). 6 Observe the post-installation instructions described on page 40. To install an ARMC/3 module: Note: Prior to installing the ARMC/3 module module, you must remove the server management port cover module cover on the
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    the three standoffs to the mainboard. b Attach the module to the NIC module connector on the mainboard and matching standoff holes. 6 Observe the post-installation instructions described on page 40.
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    82 3 System upgrade Installing and removing the SAS hardware RAID components The system supports SAS hardware RAID through the active mid-plane and backplane board. The server platform supports SAS hardware RAID 0, 1, 5, 6 (when available), 10, and 50 levels. Functionality for SAS hardware RAID is
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    8 Press the holding clips inward to lock the RAID cache in place. 9 Observe the post-installation instructions described on page 40. To remove the RAID activation key and RAID cache: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Remove the power distribution
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    3 System upgrade 6 Gently pull the RAID cache upward to remove it from the slot (C). A B C B AF000905 7 Close the clips. 8 Store the RAID activation key and RAID cache in an anti-static bag. 9 Observe the post-installation instructions described on page 40. Installing and removing the RAID BBU To
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    BBU connector on the active mid-plane board (D). D C A B TP02257 7 Observe the post-installation instructions described on page 40. To remove the RAID BBU: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Remove the power distribution board cover. Perform the
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    86 3 System upgrade 4 Slide the RAID BBU forward and lift from the chassis (B). A B TP02258 5 Store the RAID BBU in an antistatic protective wrapper. 6 Observe the post-installation instructions described on page 40.
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    87 Installing and removing the SATA software RAID activation key The system supports SATA software RAID 5 through the installation of a RAID activation key on the mainboard. To install the RAID activation key: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2
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    88 3 System upgrade To remove the RAID activation key: 1 Observe the ESD precautions and pre-installation instructions described on page 39. 2 Remove the power distribution board cover. Perform the instructions described in "To remove a power distribution module cover" section on page 48. 3
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    4 BIOS setup
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    This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
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    is no need to run this utility. The BIOS setup utility stores basic settings for your server. You will need to run this utility under the changes to the security settings BIOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of
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    several tabs on the setup screen corresponding to the eight primary BIOS menus. • Main • Advanced • Security • Server Management • Boot Options • Boot Manager • Error Manager • Exit The parameters on the screens shown in this User's Guide display default system values. These values may not be the
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    93 • Press F1 for General Help on using the BIOS setup. • Press F9 to load the default configuration. • Press F10 to save changes and close the BIOS setup. • Press Esc to close the BIOS setup. In the descriptive table following each of the screen illustrations, settings in boldface are the default
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    94 Using the BIOS menus 4 BIOS setup Main The Main menu displays basic and important information about the system. These information are necessary for troubleshooting and may be required when asking for technical support. These entries are for your reference only and are not user-configurable. The
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    95 Parameter Description Option Processor Specification of the processor currently installed in the server. Total Memory Indicates the size of the system memory. Quiet Boot When Enabled, the BIOS splash screen is displayed during startup. When Disabled, the diagnostic messages are displayed
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    96 4 BIOS setup Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Warning! Be cautious in setting parameter values in the
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    front side bus speed. Hyper Threading Technology Enables or disables the Hyper-Threading Enabled Technology function of the processor. Disabled Enhanced Intel SpeedStep Technology When set to Enabled, this feature allows the OS to reduce power consumption. When set to Disabled, the system
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    a code in the buffer preventing damage and worm propagation. When Disabled, the processor forces the Execute Disable Bit feature flag to always return to 0. Note: This parameter is hidden if the processor does not support this function. Enabled Disabled Hardware Prefetcher Enables or disables the
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    99 Processor # Information The screen below appears when you select the Processor #1 or 2 Information menu.
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    the total amount of onboard memory. The memory size is automatically detected by BIOS during the POST. If you install additional mamory, the system automatically adjusts this parameter to display the new memory size. Indicates the total effective memory installed in the server. Displays the current
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    Performance The screen below appears when you select the Configure Memory RAS and Performance menu. This submenu allows you to view memory configuration details and configure the memory modules in the server. Parameter Capabilities Description Option Displays the characteristics of the selected
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    4 BIOS setup Parameter Description Option Memory MIrroring Possible Indicates whether a mirrored Yes configuration is possible with the current No installed memory. If No is displayed, you may need to install more memory to meet the requirements of the selected configuration. Memory Sparing
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    disk(s). Parameter Description Option Onboard PATA Enables or disables the integrated Controller parallel ATA controller. Enabled Disabled Onboard SATA Controller Enables or disables the integrated Serial ATA controller. Enabled Disabled SATA Mode When set to Enhanced, it will enable all
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    allows the storage driver to enable advanced SATA features such as Native Command Queuing and hot plug. Note: Requires an AHCI aware OS. Disabled Enabled Configure SATA as RAID Enables or disables the software RAID technology Option ROM within the ESB2-E controller. Disabled Enabled Primary
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    Controller SAS Option ROM Configure SAS as SW RAID ROMB setup RAID Activation Key Description Option Enables or disables the SAS controller. Enabled Disabled If enabled, initializes the the embedded SAS device Option ROM. Enabled Disabled Enables or disables the Embedded Server Disabled RAID
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    106 4 BIOS setup Serial Port The Serial Port submenu lets you define the parameter settings for the system's serial port. Parameter Description Option Serial A Enable Enables or
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    3E8 2E8 3F8 3 4 USB Confguration The USB Configuration submenu allows you specify settings for USB devices. Parameter Description Option USB Controller Enables or disables the USB controller. If disabled, all the USB controllers will be turned off and inaccessible to the OS. Enabled Disabled
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    108 4 BIOS setup Parameter Legacy USB Support Port 60/64 Emulation Device Reset Timeout Storage Emulation USB 2.0 Controller Description Option Enables or disables the support for legacy USB devices. Enabled Disabled Auto Enables or disables the I/O port 60/64h emulation support. This
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    This selects the amount of memory that is reserved for PCI address space below 4GB for PCI devices. 2.50 GB 2.75 GB 3.00 GB 3.25 GB 3.50 GB Onboard Video Enables or disables the onboard VGA controller. Enabled Disabled Dual Monitor Video Select a graphic controller as a primary boot device
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    110 4 BIOS setup Parameter Description Onboard NIC ROM Enables or disables both channels of the embedded LAN. Note: If disabled, NIC1 and NIC2 cannot be used to boot the system. NIC 1 or 2 MAC Indicates the media access control of the Address system's LAN controller. I/O Acceleration
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    Parameter Set Fan Profile Altitude Description Option Select the Fan Control Profile that will be used to cool the system. Performance for servers operating at or near sea level. When set to 301m - 900m (980 ft 2950 ft), it will provide the best performance option for servers operating at
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    the system from unauthorized use by setting up access passwords. Parameter Description Option Administrator Prevents unauthorized access to the Password BIOS setup utility. Not Installed Installed User Password Secures the system against unauthorized use. Once you set this password, you
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    Panel Lockout Description When Enabled, the front panel power and reset buttons will be locked. The power and reset operation must be controlled via system management interface. Option Disabled Enabled To set a Administrator/User password 1 Use the up/down keys to highlight a password parameter
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    114 4 BIOS setup Server Management The Server Management submenu lets you specify the appropriate settings for PCI bus SERR SERR (system error) support. Enabled Disabled Assert NMI on PERR Enables or disables the PCI bus PERR (parity error) support. Note: This parameter is disabled when the
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    Off Last State Reset Deletes all events in the System Event Log. Disabled Enabled When Enabled, the BMC (Baseboard Management Controller) will reset the system if BIOS does not complete the POST before the FRB-2 (Fault Resilient Booting) timer expires. Enabled Disabled Enables or disables the
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    116 4 BIOS setup Console Redirection The Console Redirection submenu lets you enable or disable the console redirection parameters for server management tasks over the serial port.
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    117 System Information The System Information submenu displays basic information about the server unit.
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    118 4 BIOS setup Boot Options The Boot Options menu allows you to set the network device priority during system bootup. It also displays information about the installed
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    119 Parameter Description Option CD-ROM Order Specifies the boot device priority sequence for available CD drives. Floppy Order Specifies the boot device priority sequence for available FDD. Network Device Order Specifies the boot device priority sequence for available network devices.
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    120 4 BIOS setup Network Device # The Network Device # submenu lets you specify the preferred settings for system bootup. Parameter Network Device # Entry Vector Devices. Network devices are devices which have a bootable Option ROM such as a network card or onboard network controller. Option
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    121 Boot Manager The Boot Manager menu lets you set the device priority during system bootup. The server will attempt to boot from the first device on the list. If the first device is not available, it will continue down the list until
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    122 4 BIOS setup Error Manager The Error Manager menu lets you view the system POST errors detected by the system.
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    made and close the BIOS setup. Saves changes made in the BIOS setup. Discards all changes made in the BIOS setup. Loads the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds
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    124 4 BIOS setup Parameter Save as User Default Values Restore User Default Values Description Saves current values to be restored later. Restores previously saved user default values.
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    to a temporary folder on your hard drive or a USB flash memory device. Note: Review the instructions and release notes that are provided in the Readme file distributed with the BIOS image file before attempting a BIOS upgrade. The release notes contain critical information regarding jumper settings
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    126 4 BIOS setup
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    5 Troubleshooting
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    This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
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    in your system, such as video drivers, network drivers and SAS drivers. If you are unable to resolve your server problems on your own, contact your dealer or local Acer representative for assistance. Resetting the system Before going through in-depth troubleshooting, attempt first to reset the
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    ? • Are all device drivers properly installed? • Are the configuration settings made in the BIOS setup correct? • Is the operating system properly loaded? Refer to the operating system documentation. • Did you press the system power button on the control panel to turn the server on (power indicator
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    provides a more detailed approach to identifying a hardware problem and locating its source. Caution! Before disconnecting any from a diskette or disc. 6 Turn on the system. If the power indicator on the control panel does not light, see "Power indicator does not light" on page 132. Verifying
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    problems that may arise during the use of your server. Possible solutions are listed for each problem. Power indicator does not light. Do the following: • Make sure the power button on the control Make sure the memory modules comply with the system requirements. • Make sure the memory modules have
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    : • Make sure the CPU is properly seated. • Check the BIOS release notes to ensure the BIOS installed on the platform supports the stepping and the family of processors currently installed. Server does not recognize all of the processors installed Do the following: • Make sure the CPU is properly
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    the drive. • Make sure the disc is unscratched. • Make sure ODD and plastic guide are properly connected. Hard drives are not recognized. Do the following: • Make sure the disk controller is not disabled in the BIOS setup. • Make sure the drive is compatible. Bootable CD drive is not detected. Make
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    at the system rear panel. • Try a different network cable. • Make sure you are using the correct and the current drivers. • Make sure the driver is loaded and the protocols are bound. Problems with the network Network status indicator does not light. Do the following: • Check the cabling and network
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    server. Server hangs when the drivers are loaded. Change the PCI interrrupt settings. There is problem with the application software. Do the following: • Verify that the software is properly configured for the system. Refer to the software installation and operation documentation for instructions
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    into a different system? • Is the onboard video controller enabled in the BIOS setup? • Remove all expansion cards and see if memory modules comply with the system requirements. • Make sure the memory modules have been populated according to the system requirements. • Remove and reseat the memory
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    Troubleshooting 5 If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed. Contact your service 132 . • Have any of the fan motors stopped? Use the server management subsystem to check the fan status. • Have your fans speeded
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    occurs only when a critical error occurs or when the BIOS fails to boot to the operating system. Not all error conditions are supported by the BIOS beep codes. Number of Beeps 1, 2, or 3 4 - 7 or 9 - 11 8 Description Memory error Fatal error indicating a possible serious system problem Video error
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    140 5 Troubleshooting Troubleshooting BIOS POST error beep codes The following table lists the possible beep codes thay may occur while using the system and is followed by solutions to the situation. Number of beeps 1, 2, or 3 4-7, 9-11 8 Troubleshooting action • Make sure the memory modules are
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    the failed processor. Processor configuration error or CPU 1 socket is empty. Reseat or replace the failed processor. In a two-processor system, make sure the processors are identical. Front side bus selects configuration error AC power unexpectedly lost Chipset control failure Power control failure
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    BIOS will display the given POST code to the diagnostic POST code LEDs found on the rear of the mainboard. To assist in troubleshooting edge of server board MSB Processor 0x10h OFF OFF OFF R Power-on initialization of the host processor (bootstrap processor) 0x11h OFF OFF OFF A Host processor
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    a chipset component Memory 0x22h OFF OFF A OFF Reading configuration data from memory (SPD on DIMM) 0x23h OFF OFF A G Detecting presence of memory 0x24h OFF G R OFF Programming timing parameters in the memory controller 0x25h OFF G R G Configuring memory parameters in the memory
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    Troubleshooting Diagnostic LED Decoder Checkpoint code G=Green, R=Red, A=Amber MSB LSB Description ATA / ATAPI / SATA 0x5Ah G R G R Resetting PATA / SATA OFF R Clearing keyboard input buffer 0x95h R G OFF A Instructing keyboard controller to run Self Test (PS/2 only) Mouse (PS/2
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    145 Diagnostic LED Decoder Checkpoint code G=Green, R=Red, A=Amber MSB LSB Description 0x9Bh A OFF G A Enabling the mouse Fixed Media 0xB0h R OFF R R Resetting fixed media device 0xB1h R OFF R A Disabling fixed media device 0xB2h R OFF A R Detecting presence of a fixed
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    5 Troubleshooting Diagnostic LED 0xE2h R R A OFF Initial memory found, configured, and installed correctly drivers 0xE6h R A A OFF Started connecting drivers DXE Drivers 0xE7h R A A G Waiting for user input 0xE8h A R R OFF Checking password 0xE9h A R R G Entering BIOS
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    R R R Operating system has requested EFI to close boot services (Exit Boot Services has been called) 0xF9h A R R A Operating system has R Loading crisis recovery capsule 0x35h OFF G R A Handing off control to the crisis recovery capsule 0x3Fh G G A A Unable to complete
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    148 5 Troubleshooting
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    Appendix A: Acer Altos R520 rack installation guide
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    This appendix shows you how to set up the Acer Altos R520 server in a rack mount configuration.
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    rack must be anchored to an unmovable suitable support to prevent the rack from falling over when must be installed according to the manufacturer's instructions. • Main AC power disconnect You are be readily accessible, and it must be labeled as controlling power to the entire unit, not just to
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    152 Appendix A: Acer Altos R520 rack installation guide • Elevated operating ambient temperature The maximum operating temperature of the system is 35 °C (95°F). Careful consideration should be given to installing the system in an
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    153 System rack installation The Acer Altos R520 server should be mounted into a rack. A tool-less rack rail and CMA (cable management arm) kit is available for installing system to a rack cabinet. The figure below shows the server in a rack-mount position.
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    154 Appendix A: Acer Altos R520 rack installation guide Vertical mounting hole pattern The four vertical rails of the to the center of the next pair is equivalent to 1U. Note: The unit of measurement used in this guide is "U" (1U = 1.75 inches or 44.45 mm). The total sum of the heights of all
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    155 Installing the system into the rack Caution! To minimize the chances of injuries, make sure that two or more people help in installing the server. To install the system into a four-post rack 1 Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until
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    A: Acer Altos R520 rack installation guide (3) Do the same thing to the other mounting rail. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack. 2 Attach the inner rails to both sides of the server. Align
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    157 3 Install the mounting rails to the rack posts. (1) Determine the vertical position in the rack. Refer to "Vertical mounting hole pattern" on page 154 for more information. (2) Align and insert the mounting rails into the rack posts' mounting holes (A). (3) Make certain the proper mounting holes
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    158 Appendix A: Acer Altos R520 rack installation guide (6) Fully extend the mounting rails on the rack.
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    should be taken when pressing the inner rail release latches and sliding the component into the rack. (1) Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack. (2) Press the release latch on both sides of the
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    160 Appendix A: Acer Altos R520 rack installation guide 5 Attach the CMA (cable management arm) to the rear of the server. The CMA allows you to tie-wrap all cables to and from the system. As you slide the system in and out of the rack,
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    161 (6) Connect the power, peripheral and networking cables into their appropriate ports. Refer to "Connecting peripherals" on page 32 for detailed instructions. (7) Route all cables through the cable clips.
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    162 Appendix A: Acer Altos R520 rack installation guide
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    Appendix B: RAID configuration
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    This appendix gives an overview of the different RAID configuration that you can use to configure RAID settings for the system hard drives.
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    BIOS setup screen. 2 Press F9 to load BIOS default setting and press F10 save the configuration changes and exit setup. Enter the integrated SAS RAID Configuration Utility When you see the RAID Controller BIOS Ctrl+Alt+Del to reboot the server. Creating and Initialing a RAID Volume 1 In the left
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    the system. Now you can reboot the system and install the Operating System Assigning a Hot Spare Disk 1 Insert an additional SAS HDD. 2 Enter the Intel RAID BIOS Console Virtual Configuration. 3 Select a free disk marked as UNCONF GOOD and listed under Physical Drives. 4 Select Make Global Dedicated
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    F10 save the configuration changes and exit setup. Enable integrated SAS SW RAID function 1 In the BIOS Setup Utility, move cursor to Advanced. Then select Mass Storage Controller and press Enter. 2 Move cursor to Configure SAS as SW RAID and press Enter to change the Options to Enabled. 3 Press
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    RAID configuration 2 Select New Configuration from the Configuration menu and select Yes to continue. An array selection menu displays the devices connected to the current controller drive 7 The default RAID level for 2 disk menu. Initial RAID Volume 1 Press RAID II Configuration Utility 1 When RAID
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    and press save the configuration changes and exit setup. Enable onboard SATA RAID function 1 In the BIOS Setup Utility, move cursor to Advanced. Then select ATA Controller and press Enter. 2 Move cursor to Configure SATA as RAID and press Enter to change the options to Enabled. 3 Press F10
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    RAID configuration 2 Select New Configuration from the Configuration menu and select Yes to continue. An array selection menu displays the devices connected to the current controller drive 7 The default RAID level for 2 disk menu. Initial RAID Volume 1 RAID II Configuration Utility 1 When RAID
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    BIOS menus Advanced 96 ATA Controller 103 Mass Storage 105 Memory 100 Configure Memory RAS and Performance 101 PCI 109 Processor 97 Processor 58 plastic guide 55 power distribution board cover 49 power supply 77 RAID activation key 82 RAID BBU 84 RAID cache 82 SATA software RAID activation key 87
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    up the system 31 preinstallation requirements 31 specification chipset 3 control panel 5 graphic interface 5 I/O ports 5 media storage 3 memory subsystem 3 networking 5 OS 6 PCI I/O 5 power supply 6 processor 3 SAS models 4 SATA models 4 server management 5 system fan 6 system boards 11 backplane
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    173 system jumpers 27 system memory reconfiguring 75 system tour 1 system upgrade 37 ESD precautions 39 installation precautions 39 post-installation instructions 40 preinstallation instructions 39 T top cover installing 44 removing 44 troubleshooting 127 confirming loading of the OS 132 hardware
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Acer Altos R520 Series
User’s Guide