Acer Aspire 5500 Aspire 5500Z Service Guide
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- Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 1
Aspire 5500Z Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 2
Revision History Please refer to the table below for the updates made on Aspire 5500Z service guide. Date Chapter Updates II - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 4
are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 5
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 6
VI - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 7
31 Advanced 35 Security 36 Boot 37 Exit 38 BIOS Flash Utility 39 Chapter 3 Machine Disassembly and Replacement 41 General Information 42 Before You Begin 42 Disassembly Procedure Flowchart 43 Removing the Battery Pack 45 Removing the Wireless LAN Card/the HDD Module/the Memory/ the CPU - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 8
Chapter 4 Troubleshooting 55 System Check Procedures 56 External Diskette Drive Check 56 External CD-ROM Drive Check 56 Keyboard or Auxiliary Problems 69 Undetermined Problems 70 Chpater 5 Jumper and Connector Locations 71 Top View 71 Bottom View 72 Chpater 6 FRU (Field Replaceable - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 9
video technology (Acer Arcade) Acer ClearVisionTM video optimization technology (Acer Arcade) Storage subsystem T 40/60/80/100 GB ATA/100 hard disk drive T Optical drive options: tDVD-Super Multi double-layer tDVD-Dual double layer tDVD/CD-RW combo Input devices T 84/85-key keyboard Chapter 1 1 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 10
scroll button T 12 function keys, four cursor keys, two Windows® keys, hotkey controls, embedded numeric keypad, international language support T Four easy-launch buttons T Two front-access LED-buttons: WLAN and Bluetooth® Audio T Audio system with two built-in speakers T Built-in microphone - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 11
Power DC/DC Circuit Power-OK Circuit Thermal Sensor Clock Generator DDR II SODIMM 2 DDR II SODIMM 1 USB Conn. x3 USB Conn. x1 for BlueTooth Audio Codec Amplifier MDC Conn. Speaker Conn. Jack x2 RJ-11 SATA Conn. PATA Conn. Internal - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 12
SW6 Power Switch Bluetooth Connector E-mail Switch Internet Browser Switch Emanager Switch User Programmable Switch SW1 JP5 JP4 JP42 JP7 JP10 Lid Swtich Touchpad Connector Keyboard Connector Speaker Connector PCMCIA Slot Microphone Connector 4 Chapter 1 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 13
JP3 JP17 JP19 Chapter 1 Fan Connector Battery Connector CPU Socket JP24 JP25 JP30 LVDS Connector JP36 VGA Board Connector IR AC-IN JP40 USB Port Reserved for Acer ezDock. (No ezDock for this model). support SPDIF) Mic-in Jack HDD Connector Wireless LAN Card Connector BIOS DDR2 Socket DDR2 Socket 5 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 14
JP23 Modem Cable Connector JP39 ODD Connector 6 Chapter 1 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 15
An Aspire tour After knowing your computer features, let us show you around your new TravelMate computer. Front View # Icon Item Description 1 Display screen Also called pointing device which functions like a computer mouse. 9 Keyboard For entering data into your computer. Chapter 1 7 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 16
Front View # Icon Item Description 1 Speaker-out/line-out/ Connects to audio line-out devices (e.g., Headphone jack speakers, headphones). 2 Mic-in jack Accepts inputs from external microphone. 3 Speakers Left and right speakers deliver stereo audio output. 4 Bluetooth® Press to - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 17
Description 1 External display port Connects a display device (e.g., external monitor, LCD projector). 2 Network jack Connects to an Ethernet 10/100-based network 1 Icon Item Optical drive Optical disk access indicator Description Internal optical drive; accepts CDs or DVDs (for selected models). - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 18
(for selected models). Ejects the optical drive try when the computer is turned off (for selected models). Enable the computer to stay cool, even after prolonged use. Connects to a Kensington-compatible computer security lock. # Icon Item Description 1 Battery Powers the computer. 2 DC-in - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 19
, battery and wireless communication status indicators are visible even when the LCD display is closed. Icon Function Cap lock Description Lights when Cap Lock is activated Num lock Lights when Num Lock is activated. Media Activity Bluetooth Indicates when the hard disc or optical drive is - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 20
Icon Function Wireless LAN Power Description Indicates the status of wireless LAN communication. Lights up when the computer is on. Battery Lights up when the battery is being charged. NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 21
touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following teaches you how to use the touchpad button mimics your cursor pressing on the right scroll bar of Windows applications. Function Execute Select Left Button (1) Click twice quickly - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 22
. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad's responsiveness. 14 Chapter 1 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 23
. When Scroll Lock is on, the screen moves one line up or down when you control keys. Hold while typing letters on embedded keypad. Num Lock Off Hold while using cursor-control keys. Type the letters in a normal manner. Windows Keys The keyboard has two keys that perform Windows-specific - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 24
controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Hot Key Fn-F1 Fn-F2 Icon Function Hot key help Description Displays help on hot keys. Acer eSetting Launches the Acer - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 25
Description Puts the computer in Sleep mode. Fn-F5 Fn-F6 Fn-F7 Display toggle Screen blank Touchpad toggle Switches display output between the display screen, external monitor (if connected) and both. Turns the display screen the screen brightness. Fn-z Brightness down Decreases the screen - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 26
, or hold and then press the key at the upper-center of the keyboard. NOTE: This function varies by the operating system version. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. 18 Chapter - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 27
voltage Specification Aspire 5500 Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Memory module combinations Specification Insyde V1.10 Flash ROM 512KB 32-pin PLCC ACPI 2.0, PC 2001 ready, SM BIOS 2.3, IEEE1284-ECP/EPP, PCI 2.2, PnP 1.0a, DMI 2.0, PS/2 keyboard - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 28
to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed. LAN Interface Item Chipset Supports LAN protocol LAN connector type LAN connector location Features Specification BCM4401KFB 10/100Mbps RJ45 Left side Integrated 10/100 BASE-T transceiver Wake on - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 29
Supports modem protocol Modem connector type Modem connector location Bluetooth Interface Item Chipset/Vendor for Wireless LAN Card Data throughput Protocol Interface Connector type V.90/V.92 RJ11 Left side Specification Specification II Hard Disk Drive Interface Item Specification Vendor - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 30
5V(DC) +/- 5% 5V(DC) +/- 5% Combo Drive Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Specification Philips SCB5265+UJDA770 With CD Diskette With DVD Diskette - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 31
) DVD-RAM (Ver.2.0 & 2.1) (Read only) Load: Manual (SOSW-833S/DVR-K15) Auto (UJ-845/DVR-K05) Release: (a) Electrical Release (Release Button) (b) Release by ATAPI command (c) Emergency Release (Except for UJ-845/DVR-K05) 5 V +/- 5 % (Operating) Audio Interface Item Audio Controller Audio onboard or - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 32
one on the rear side Enable/Disable by BIOS Setup IEEE 1394 Port (No IEEE Port for this model) Item Chipset Number of IEEE 1394 port Location Connector type TSB34AB21A 1 Left side IEEE 1394 Specification PCMCIA Port Item PCMCIA controller Supports card type Number of slots Access location ENE - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 33
PCMCIA Audio 5-in-1 card reader Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Number of battery cell Chapter 1 No ZV support Yes Specification Controller Intel - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 34
Package configuration Normal voltage Charge voltage Specification 3 cells in series, 2 series in parallel for 6-cell battery 2 cells in series, 3 series in parallel for 9-cell battery 11.1V 12.6+-0.1v LCD 14.1 inch Item Vendor & model name Screen Diagonal (mm) Active Area (mm) Display resolution - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 35
G0/S0) Suspend to RAM (S3) Save to Disk (S4) Vadj=3.3V 9~21 350 (max) 1600 (starting voltage) 6.2~6.8 (DAC=0) 45~65K Hz Specification Specification 90V AC to 264V hard disc may be power managed in this state. CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD- - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 36
28 Chapter 1 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 37
, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (when "Press to enter Setup" message is prompted on the bottom of screen). Press m to enter setup. The default parameter of F12 Boot Menu is set - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 38
BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions Product Name = TravelMate 3210 Manufacture Name = Acer BIOS Version = V1.00 VGA Version = screen. Help for parameters are found in the Item Specific Help part of the screen - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 39
Name = TravelMate 3210 Manufacturer Name = Acer BIOS Version = V1.00 VGA Version = Description This field displays the prodcut name of the system. This field displays the manufacturer name of the system This field displays the BIOS IDE master. The hard disk drive or optical drive model name is - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 40
Parameter Description L2 Cache This field displays CPU L2 cache size. It varies 3. Max DVMT (160MB on 256MB system memory, 224MB on 512 and above system memory). The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 41
Date and Time Power On Display Power On Display ˇ Quiet Boot ˇ LCD Auto DIM (˙ ) Auto ( ) Both ˇ Network Boot _ F12 Boot Menu OK ˇ D2D Recovery Cancel Press key to select a control. button or key accept entries. button or key reject entries. Use cursor - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 42
Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults. Option: Enabled or Disabled NOTE: You can also enable Acer disc-to-disc system recovery via Alt+F10 during - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 43
915 UMA system. This feature allows you to USB keyboard entering BIOS Setup. This feature also allows you to use a USB keyboard in DOS without additional driver. USB floppy boot and Crisis Recovery from USB floppy is also supported. Options Disabled/Enabled 64MB/128MB/DVMT Enabled/Disabled Chapter - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 44
, Shift, Alt and Capital are ignored. Parameter Set User Password Set Supervisor Password Lock HardDisk Drive Description Press Enter to set the user password. When set, this password protects the BIOS Setup Utility from unauthorized access. Press Enter to set the administrator password. When set - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 45
Software SCU Main Advanced Security May 20, 2005 5:40:09 Boot Exit Boot Device ` ----- Boot Device ---Hard Drive CD-ROM/DVD Drive Floppy Device Network Boot Press key to select a control. button or key accept entries. button or key reject entries. Use - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 46
to save the current Load Setup Defaults Setup parameters to CMOS RAM. Discard Changes The system will reboot!!! OK Cancel parameters in this screen. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Description Exit System Setup - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 47
. If the battery pack does not contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not completely loaded. Fellow the steps below to restore BIOS. 1. Copy bflashit.bin and 512K BIOS ROM to USB floppy disk drive. 2. Plug the USB floppy disk drive to the laptop - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 48
40 Chapter 2 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 49
procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 50
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 42 Chapter 3 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 51
and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Start Battery *2 Middle Cover I*4 Lower Case Assembly *2 Wireless LAN - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 52
LCD Module 4 screw caps *4 LCD Bezel *2 LCD Panel LCD Assembly *8 *2 LCD Inverter LCD LCD Wire Cable Screw List Item Description A SCW HEX NYL I#R-40/O#4-40 L5.5 B SCREW MACH WAFER M2*L4 NI C CPU SCREW M2.5*6.5 (2.7KG) D CPU SCREW M2.5*6.5 (4.5KG) E SCRW WH MS+CBZ M2.5+ - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 53
Removing the Battery Pack 1. Unlock the battery lock. 2. Slide the battery latch then remove the battery. Chapter 3 45 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 54
HDD Module 1. Remove the two screws fastening the PCI door. 2. Detach the PCI door. 3. Disconnect the wireless antennae. 4. Pop out the wireless LAN card then remove it. 5. Remove the two screws fastening the HDD cover. 6. Remove HDD cover carefully. 7. Pull the HDD module backwards to disconnect - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 55
4. Remove the two screws fastening the thermal door. 5. Detach the thermal door from the main unit. 6. Remove the four screws holding the thermal module. (Follow the order indicated by the numbers: 4, 3, 2 then1. Please reverse the order when you assemble the system). 7. Disconnect the fan cablle as - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 56
module as shown and detach the middle cover carefully. 4. Remove the two screws fastening the keyboard. 5. Turn over the keyboard as shown. 6. Disconnect the keyboard cable then remove the keyboard. 7. Tear off the mylard festening the wireless antenna set. 8. Pull out the wireless antenna from - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 57
Chapter 3 49 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 58
side. 3. Separate the main unit into the upper case assembly and the lower case assembly. Disassembling the Upper Case Assembly 1. Disconnect the touchpad FFC from the main board. 2. Disconnect the upper case. 9. Remove the two screws fastening the touchpad support to the upper case. 50 Chapter 3 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 59
10. Detach the touchpad support from the upper case carefully. 11. Detach the touchpad from the upper case. 12. Disconnect the FFC from the touchpad. Disassembling the Lower Case Assembly 1. Remove four screws fastening the main board to the lower case. 2. Turn over the lower case assembly, then - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 60
two screws holding the speaker set to the lower case. 14. Take out the speaker set from the lower case. This completes the main unit disassembly. 52 Chapter 3 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 61
Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 62
the two screws holding the HDD bracket on one side. 2. Remove another two screws holding the HDD bracket on the other side. 3. Then take the hard disc drive out of the HDD bracket. Disassembling the ODD Module 1. Remove the two screws fastening the ODD bracket. 2. Remove the ODD bracket from the - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 63
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer displayed messages on screen. Other symptoms (i.e. LCD display problems or others). Symptoms cannot be re-created (intermittent problems). Go To - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 64
remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 65
the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 66
If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: T Replace the System board. T If the problem is not corrected, see "Undetermined Problems" on page 70. T If charge does not work, see "Check the Battery Pack" on page 59. 58 Chapter 4 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 67
the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 68
can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 70. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 69
Disk Reconnect hard disk drive connector. "Load Default Settings" in BIOS Setup Utility. Hard disk drive System board Stuck Key see "Keyboard or Auxiliary Input Device Check" on page 56. Keyboard error see "Keyboard or Auxiliary Input Device Check" on page 56. Keyboard Controller Failed see - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 70
System Configuration Data BIOS ROM System board I/O device IRQ conflict Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A: are properly identified. Diskette drive Hard disk drive System board 62 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 71
board. System board. No beep, power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See "Power System Check" on page 57. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep, power-on indicator turns on - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 72
AT LOCATION XXXXXX" Description DMA page registers do not function properly. RAM refresh circuit does not function properly. BIOS ROM checksum failed. CMOS RAM test failed. DMA controller does not work properly. The interrupt controller does not work properly. Keyboard controller failed to respond - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 73
N/A N/A N/A N/A N/A Message Description "NO INTERRUPTS FROM TIMER 0" Timer 0 of the clock timer controller does not generate system interrupts correctly LOCKED - TURN KEY" The keyboard operation is locked. "BOOT SECTOR 0 HAS CHANGED" The boot sector of the hard disk has been changed, probably - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 74
adapter). See "Power System Check" on page 57. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery pack and power adapter). See "Power System Check" on page 57. Battery pack Power adapter Hard drive & battery connection board System board Power source - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 75
system doesn't resume from hibernation mode. The system doesn't resume from standby mode after opening the LCD. Action in Sequence Keyboard (if control is from the keyboard) Hard disk drive System board See "Save to Disk (S4)" on page 27. Press Fn+oand see if the computer enters hibernation mode - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 76
fuel gauge in Windows doesn't go higher than 90%. Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection board - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 77
to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 78
Verify that all attached devices are supported by the computer. NOTE: Verify that problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery pack T Hard disk drive T DIMM T CD-ROM/Diskette drive - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 79
SW6 Power Switch Bluetooth Connector E-mail Switch Internet Browser Switch Emanager Switch User Programmable Switch SW1 JP5 JP4 JP42 JP7 JP10 Lid Swtich Touchpad Connector Keyboard Connector Speaker Connector PCMCIA Slot Microphone Connector Chapter 5 71 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 80
JP13 JP12 JP14 JP3 JP17 72 Fan Connector Battery Connector CPU Socket LVDS Connector VGA Board Connector AC-IN USB Port Reserved for Acer ezDock. (No ezDock for this model) ) Headphone out/line-out Jack (support SPDIF) Mic-in Jack HDD Connector Wireless LAN Card Connector BIOS DDR2 Socket Chapter 5 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 81
JP19 JP23 RJ11/RJ45 Modem Cable Connector JP31 JP39 DDR2 Socket ODD Connector Chapter 5 73 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 82
74 Chapter 5 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 83
gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 5500Z series products. Refer to this chapter whenever made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 84
Exploded Diagram The System 011 012 013 76 Chapter 6 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 85
Upper Case Assembly Chapter 6 77 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 86
Lower Case Assembly 78 Chapter 6 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 87
LCD Module Chapter 6 79 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 88
HDD Module ODD Module 80 Chapter 6 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 89
Aspire 3600/5500 FRU List Picture Adapter No. NS (Not Show) Battery NS Board NS The System012 Part Name and Description Part Number ADAPTER 3 PIN 65W DELTA SADP-65KB BEF 19V 3PIN ADAPTER 3 PIN 65W LITEON PA-1650-02CO 65W 3 PIN ADAPTER 3 PIN 65W HIPRO HPOK066B13CP - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 90
Aspire 3600/5500 FRU List Picture No. The System013 Part Name and Description VGA BOARD M26P 64MB Part Number 55.A70V5.002 Cable Upper 014 STRIP COVER - AS Note: The image here is for TravelMate series' middle cover. For AS strip cover, it does not have 5 degree ergo-curve. 42.A70V5.001 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 91
Aspire 3600/5500 FRU List Picture No. The System254; Upper Case Assembly001 Part Name and Description STRIP COVER - AS The System002 LOWER CASE- UMA Part Number 60.A70V5.001 60.A70V5.002 NS Upper Case Assembly002 Upper Case Assembly003 LOWER CASE- NON UMA 4 - WAY BUTTON TP SUPPORT Lower - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 92
Aspire 3600/5500 FRU List Picture No. NS NS NS NS NS Combo Drive ODD Module Part Name and Description INTEL PENTIUM M DOTHAN 1.6GHZ 2M UFCBGA Module003 DVD/CDRW COMBO 24X MODULE PANASONIC UJDA-770 DVD/CDRW COMBO 24X DRIVE PANASONIC UJDA-770 DVD/CDRW COMBO BEZEL ODD BRACKET 6M.A70V5.002 - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 93
/5500 FRU List Picture No. ODD Module ODD Module001 ODD Module002 ODD Module003 ODD Module ODD Module001 ODD Module002 ODD Module003 HDD Module ODD Module ODD Module001 ODD Module002 ODD Module003 Part Name and Description Part Number DVD DUAL MODULE 8X HLDS GWA-4082N (DL) DVD DUAL 8X DRIVE - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 94
series' keyboard. For Aspire series, the keyboard does not have 5 degree ergo-curve. KB.A3502.001 Aspire 1670 KEYBOARD US International Aspire 1670 KEYBOARD Thai Aspire 1670 KEYBOARD German Aspire 1670 KEYBOARD UK Aspire 1670 KEYBOARD Italian Aspire 1670 KEYBOARD French Aspire 1670 KEYBOARD Swiss - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 95
3600/5500 FRU List Picture No. LCD Module LCD Module LCD Module001 Part Name and Description Aspire 1670 KEYBOARD Portuguese Aspire 1670 KEYBOARD Czech Aspire 1670 KEYBOARD Hungarian Aspire 1670 KEYBOARD Russian Aspire 1670 KEYBOARD Sweden Aspire 1670 KEYBOARD Norwegian Aspire 1670 KEYBOARD - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 96
Aspire 3600/5500 FRU List Picture No. LCD Module005 Part Name and Description LCD BEZEL Part Number 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 LCD Module LCD Module001 ASSY LCD MODULE 14.1 WXGA - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 97
Aspire 3600/5500 FRU List Picture No. LCD Module005 Part Name and Description LCD BEZEL Part Number 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 LCD Module LCD Module001 ASSY LCD MODULE 14 .1 WXGA - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 98
Aspire 3600/5500 FRU List Picture No. LCD Module005 Part Name and Description LCD BEZEL Part Number 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 LCD Module LCD Module001 ASSY LCD MODULE 14.1 WXGA - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 99
Aspire 3600/5500 FRU List Picture No. LCD Module005 Part Name and Description LCD BEZEL Part Number 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 Mainboard Memory Heatsink The System251 MAINBOARD 915PM FOR VGA - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 100
Aspire 3600/5500 FRU List Picture No. Upper Case Assembly005 Part Name and Description TOUCHPAD Speaker NS SPEAKER SET (R&L) Part Number 56.A70V5.001 23.A70V5.002 Miscellaneous NS LCD RUBBER PAD 47.A70V5.001 SCREW SCREW SCREW SCREW - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 101
Disassembly Battery Pack 44 LCD Module 53 Procedure Flowchart 43 Disassemblyt the Main Unit 51 Display 3 DVD-ROM Interface 22 E Error Symptom-to-Spare Part Index 60 External CD-ROM Drive Check 56 F Index Index Flash Utility 39 Floppy Disk removing the 53 FRU (Field Replaceable Unit) List 75 H Hard - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 102
System Block Diagram 3 System Check Procedures 56 System Memory 19 System Utilities 29 T Touchpad Check 59 Troubleshooting 55 U Undetermined Problems 70 USB 24 utility BIOS 29 V Video 24 103 Index - Acer Aspire 5500 | Aspire 5500Z Service Guide - Page 103
Index 104