Acer Aspire 6920G Acer Aspire 6920 / 6920G Notebook Service Guide
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Acer Aspire 6920G manual content summary:
- Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 1
Aspire 6920 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 2
Revision History Please refer to the table below for the updates made on Aspire6920 service guide. Date Chapter Updates II - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 4
are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 5
(e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 6
VI - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 7
Chapter 1 System Specifications Features Below is a brief summary of the computer's many feature: Operating system: Windows Vista™ NOTE: Windowsl® VistaTM Capable PCs come with Windows® XP installed, and can be upgraded to Windows® VistaTM. For more information on Windows® VistaTM and how to - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 8
ports • HDMI™ port with HDCP support (for selected models) • Consumer infrared (CIR) port • External display (VGA) port • Headphone/speaker/line-out jack with S/PDIF support • Microphone-in jack • Line-in jack • Ethernet (RJ-45) port • Modem (RJ-11) port NOTE: • HDCP is acronym for High-bandwidth - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 9
Environment • Temperature: •operating: 5 ° C to 35 ° C •Non-operating: -20 ° C to 65 ° C •Humidity (non-condensing): •operating: 20%~80% •Non-operating: 20%~80% Chapter 1 3 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 10
System Block Diagram 4 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 11
Board Layout Chapter 1 5 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 12
6 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 13
Your Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer. Chapter 1 7 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 14
Closed Front View 8 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 15
Left View Chapter 1 9 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 16
Right View 10 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 17
Chapter 1 11 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 18
Base view 12 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 19
amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Easy-Launch Buttons Located beside the keyboard are application buttons. These buttons are called easy-launch buttons. They are: WLAN, Internet, email, Bluetooth and Acer Empowering Technology. Chapter - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 20
The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. Touchpad Basics The following teaches you how to use the touchpad: 14 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 21
the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These right a page. This button mimics your cursor pressing on the right scroll bar of Windows applications. NOTE: When using the touchpad, keep it - and your infers - dry - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 22
keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 23
Keys The keyboard has two keys that perform Windows-specific functions. Hot Keys The computer employs hotkeys or key combinations to access most of the computer's controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the key before pressing - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 24
Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: 18 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 25
the keyboard, or hold and then press the symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. The US dollar sign 1. Open a text editor or word - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 26
effects of Dolby Home Theater on your system. • Acer ePower Management optimizes battery usage via customizable power plans. • Acer eDataSecurity Management protects data with passwords and encryption (for selected models). • Acer eRecovery Management backs up and recovers data flexibly, reliablyand - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 27
8 Click OK to set the password. Acer eAudio Management Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system. Select Movie or Game mode to experience the awesome realism of 5.1-channel audio output from the speakers fitted to your system - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 28
Empowering Technology program group in Start menu, or right-click the Windows power icon in the system tray and select Acer ePower Management. AC Mode (Adapter mode) The default setting is "Maximum Performance." You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 29
by unauthorized persons. It is conveniently integrated with Windows Explorer as a shell extension for quick data encryption/decryption and also supports on-the-fly file encryption for Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 30
24 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 31
, burn the factory default image to optical disc, and restore from previously created backups or reinstall applications and drivers. By default, user-created backups are stored to the D:\ drive. Acer eRecovery Management provides you with: • Backup: • Back up factory default to CD/DVD • Back up - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 32
Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications, set BIOS passwords and modify boot options. Acer eSettings Management also: 26 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 33
• Provides a simple graphical user interface for navigation. • Prints and saves hardware specifications. • Lets you set an asset tag for your system. Windows Mobility Center Chapter 1 27 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 34
status and presentation settings. Windows Mobility Center also includes Acer-specific settings like sharing folders overview/sharing service on or off, Bluetooth Add Device (if applicable), and a shortcut to the Acer user guide, drivers and utilities. To launch Windows Mobility Center: • Use the - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 35
Utilities NOTE: The system utilities work under Microsoft Windows XP only. Acer GridVista (dual-display compatible) NOTE: This feature settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista. You may choose any - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 36
the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application. 30 Chapter - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 37
System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Specification Intel PM965 / Intel GM965 0MB (no on-board memory) 2 sockets - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 38
Chipset Supports LAN protocol PCI-E Giga LAN connector type LAN connector location Features ATHEROS_AR8121 10/100/1000 Ethernet RJ45 256MB 512MB 1024MB 2048MB 0MB 256MB 512MB 1024MB 2048MB 0MB 256MB 512MB 32 Total Memory 256MB 512MB 1024MB 2048MB 512MB 768MB 1280MB 2304MB 768MB 1024MB 1536MB - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 39
Interface Item Data modem data baud rate (bps) Supports modem protocol Modem connector type Modem connector location Bluetooth Interface Item Chipset Data throughput Protocol Interface Connector type 56K V.92 RJ11 Left side Specification Specification Built-in ICH8M 723 bps (full speed data rate - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 40
HGST 4 Drive Format Disks 1 Spindle speed (RPM) 5400 RPM Performance Specifications Buffer size 8M Interface SATA Max. media transfer rate (disk-buffer, mode-5 100 MB/Sec. DC Power Requirements Voltage tolerance 5V(DC) +/- 5% Data transfer rate (host~buffer, Mbytes/s) 34 Chapter 1 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 41
Ultra DMA mode-5 Ultra DMA mode-5 Ultra DMA mode-5 DC Power Requirements Voltage tolerance 100 MB/Sec. 100 MB/Sec. 100 MB/Sec. 5V(DC) +/- 5% DVD-SuperMulti Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Specification TOSHIBA 8X TS-L632D PHILIPS 8X DS-8A1P HLDS - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 42
1 Supports PnP IRQ Video Interface Item Chipset Video Memory Item Chipset USB Port Item Chipset USB Compliancy Level OHCI Number of USB port Location 36 5 V +/- 5 % (Operating) Specification Realtek ALC889X Built-in Stereo 24 bit stereo full duplex HD audio Interface; S/PDIF output for PCM or AC - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 43
controller Supports card type Number of slots Access location Interface Specification Built-in ICH8M 75mmx54mm(W)x5mm One Left Side PCI Express System Board Major Chips Item Core logic VGA LAN USB 2.0 CardReader MODEM Bluetooth Wireless 802.11 a+b+g Audio Controller Intel PM965/GM965 + ICH8M Acer - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 44
Package configuration Normal voltage Charge voltage Specification BATTERY PACK SANYO LI-ION 8 CELL2.4, 4800MAH BATTRY PACK SONY LI-ION 8CELL2.4, 4800MAH Li-ion 4800 mAH 8 4 cells in series, 2 series in parallel 14.8V 16.8+-0.2V LCD 16.0" inch Item Vendor & model name Screen Diagonal (mm) Active - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 45
20V 360mA (max) 710V (1800V for kick off) 6.5mA (max) 58 KHz (max) AC Adaptor Item Input rating Maximum input AC current Inrush current Efficiency Specification 100V AC to 240V AC, 47Hz to 63Hz 1.5A 50A@115VAC 100A@230VAC 85% min. @115VAC input full load System Power Management ACPI mode Chapter - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 46
RAM (S3) Save to Disk (S4) All devices in the system are turned off completely. OS initiated shutdown. All devices in the system are turned off completely. Individual devices such as the CPU and hard disc may be power managed in this state. CPU set power down VGA Suspend PCMCIA Suspend Audio Power - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 47
, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (when "Press to enter Setup" message is prompted on the bottom of screen). Press m to enter setup. The default parameter of F12 Boot Menu is - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 48
user to save CMOS setting and exit Setup. NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 49
information is subject to different models. Parameter CPU Type IDE1 Model Name IDE1 Serial Number IDE2I Model Name IDE2 Serial Number System BIOS ver VGA BIOS Ver KBC Ver Serial Number Asset Tag Number Product Name Manufacturer Name Chapter 2 Description This field shows the CPU type and speed - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 50
Parameter UUID Number Description This will be visible only when an internal LAN device is presenting. UUID=32bytes 50 Chapter 2 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 51
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. Chapter 2 51 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 52
Determines if Customer Logo will be displayed or not; shows Summary Screen is disabled or enabled. Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen is enabled. Option: Enabled or Disabled Enables, disables the system - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 53
Advanced The Advanced screen displays advanced settings in BIOS. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Serial port Parallel port Description Displays the settings of the serial port Shows the - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 54
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. 54 Chapter 2 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 55
to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access. The user can not either enter the careful when typing your password because the characters do not appear on the screen. 3. Press e. After setting the password, the computer sets the User - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 56
, you can enable the Password on boot parameter. 6. When you are done, press u to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 57
If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2 57 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 58
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. 58 Chapter 2 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 59
unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit Discarding Changes Load Setup your changes to CMOS. Exit utility without saving setup data to CMOS. Load default values for all SETUP item. Load previous values from CMOS for all SETUP - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 60
Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 61
Password: If you key in wrong HDD password for three time, "HDD password error code" would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run unlock6.EXE 1. Key in "unlock6 error code 205" 2. Select "2" 3. Choose one HDD password Reboot system - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 62
Then the HDD password will be unlocked and will auto into Windows after reboot. 62 Chapter 2 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 63
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 6920 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 64
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 62 Chapter 3 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 65
Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 66
64 Chapter 3 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 67
Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery. Chapter 3 65 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 68
Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/ System Fan/Thermal Modules/CPU Removing the HDD 1. Remove the six screws fastening the CTO cover 2. Detach the CTO cover from the notebook. Removing the Wireless Cover & RAM Module 3. Remove one screw to release the Wireless cover 4. - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 69
from the machine. 12. Remove the two screws from the Wireless card. 13. Remove the Wireless card from the machine. 14. Remove HDD module as shown. 15. Unplug power cable from the machine. 16. Remove FAN cable from the machine. 17. Loose the FAN screw. 18. Take out the system fan from the main unit - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 70
main board. 22. Use a flat screwdriver to release the CPU lock (Turn counter clock-wise) then remove the CPU carefully. 23. Remove the Express dummy card. 24. Remove the card reader dummy. 68 Chapter 3 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 71
Removing the ODD and Dummy cards 25. Remove the screw fastening the optical disk drive module on the bottom. 26. Use a tool to push the optical disk drive module outwards and - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 72
Removing the BTCB screws 29. Loose 21 screws from BTCB. 30. Detach Switch cover. 31. Disconnect Media board FFC from the Switch cover 70 Chapter 3 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 73
Disassembling the Main Unit 1. Turn over the keyboard as the image shows. 2. the FFC from the main board. 6. Loose two screws from the TPCB. 7. Disconnect the LCM cable. 8. Pull out the Power cable. 9. Pull out the Wireless antenna. 10. Release four TPCB locker then remove the TCB from machine. - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 74
Disassembling the LED boards 11. Loose the LED boards four screws. 12. Remove two LED boards from the machine. 13. Loose four LCM hinge screws. 14. Then remove LCM module from the machine. 72 Chapter 3 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 75
Remove I/O baord and Main Board. 15. Loose the daughter board screw then remove the daughter board from the machine. 16. Disconnect four cables on the M/B as shown. 17. Loose the M/B screw, remove RJ11 connector from the BTCB. 18. Remove M/B from the BTCB. Chapter 3 73 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 76
Modem card screws. 22. Disconnect Modem card cable. 23. Remove Modem card from the M/B. Disassembly LCM module 1. Remove six LCM bezel mylar. 2. Loose 11 LCM bezel screws. 3. Remove LCM bezel. 4. Disconnect Inverter cable and Back LED board cable. 5. Disconnect CCD cable.. 6. Loose four LCD scrws - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 77
8. Remove the Inverter board. 9. Loose four LCD hinge screws, then remove two hinges from LCD panel. Chapter 3 75 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 78
the four screws holding the HDD (hard disk drive) foil; two on each side. 2. Carefully take out the hard disk drive from the HDD foil. Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2. Then remove the optical bracket from the optical disk drive. 76 Chapter 3 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 79
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 80
the problem to a controller, driver, ROM Test. 3. Follow the instructions in the message window. If an error occurs, problem. Do not replace a non-defective FRU: 1. Reconnect the keyboard cables. 2. Replace the keyboard. 3. Replace the main board. The following auxiliary input devices are supported - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 81
window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 82
at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: Replace the System board. If the problem is not corrected, see "Undetermined - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 83
still does not light up, replace the DC/DC charger board. Touchpad Check If the touchpad doesn't work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU: 1. Reconnect the touchpad cables. 2. Replace the touchpad. 3. Replace the system board. After you - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 84
can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 96. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 85
board Extended RAM Failed at offset: nnnn DIMM System board System battery is dead - Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time, then reboot system. System CMOS checksum bad - Default configuration used RTC battery Run BIOS Setup Utility - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 86
- Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System Bits: nnnn Fixed Disk n Invalid System Configuration Data I/O device IRQ conflict Operating system not found FRU/Action in Sequence RTC battery Run BIOS - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 87
-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See "Power System Check" on page 81.. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep, power-on indicator turns on and LCD is blank. But you can see - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 88
on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Autosize cache Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize interrupt vectors POST device - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 89
Beeps 2-2-3-1 POST Routine Description Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 90
SMART drive (optional) Shadow option ROMs Set up Power Management Initialize security engine (optional) Enable hardware interrupts Clear parity checkers Display MultiBoot menu Clear screen (optional) Check virus and backup system error handler PnPnd dual CMOS (optional) Initialize notebook docking - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 91
ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Mode - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 92
. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery pack and power adapter). See "Power System Check" on page 81. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery pack and power adapter). See "Power - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 93
in Sequence Enter BIOS Setup Utility to execute "Load Default Settings, then reboot system. DIMM System board Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer. Internal speakers make noise or emit no sound. Audio driver Speaker System - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 94
Symptoms Symptom / Error Action in Sequence Battery fuel gauge in Windows doesn't go higher than 90%. Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently. Reconnect - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 95
to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 96
check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Power-on the computer. 5. Determine if the - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 97
Jumper and Connector Locations Chapter 5 Chapter 5 97 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 98
Bottom View 98 Chapter 5 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 99
Chapter 5 99 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 100
100 Chapter 5 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 101
) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 6920. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 102
Aspire6920 Exploded Diagram 100 Chapter 6 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 103
Chapter 6 101 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 104
102 Chapter 6 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 105
Chapter 6 103 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 106
REMOTE CONTROLLER FOMOSA21 RC804V-B EU ACER PART NO. RT.22700.008 ADAPTER BATTERY REMOTE CONTROLLER FOMOSA21 RC804V-B TC REMOTE CONTROLLER FOMOSA21 RC804V-B SC REMOTE CONTROLLER FOMOSA21 RC804V-B EN WISTRON ACER XPRESS CARD PHONE KIT REV 2.0 EXTERNAL ANTENNA SET ADAPTER 65W 3PINS DELTA SADP-65KB - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 107
LI-ION 6CELL SIMPLO AS-2007B 3S2P 4400MAH BATTERY LI-ION 8CELL SANYO AS-2007B 4S2P 4800MAH BATTERY LI-ION 8CELL SONY AS-2007B 4S2P 4800MAH BATTERY LI-ION 8CELL PANASONIC AS-2007B 4S2P 4800MAH BATTERY LI-ION 8CELL SIMPLO AS-2007B 4S2P 4800MAH BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928.11 BT.00604 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 108
MAINBOARD AS6920 INTEL GM965 ICH8M ATHEROS AR8121 LF MB.APD0B.001 LED BOARD RIGHT 55.APQ0N.009 LED BOARD LEFT 55.APQ0N.010 TOUCHPAD BUTTON BOARD 55.APQ0N.004 HOTKEY BOARD 55.APQ0N.002 MEDIA BOARD MODULE 55.APQ0N.005 106 Chapter 6 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 109
Chapter 6 POWER BUTTON BOARD 55.APQ0N.003 E-KEY BOARD 55.APQ0N.006 USB BOARD W/O TV CABLE 55.APQ0N.008 USB BOARD WITH TV CABLE 55.AP40N.001 I/O BOARD 55.APQ0N.007 VGA CARD nVidia NB8P-GS DDRII 512MB 400MHz 32*16 MXM II W/ HDCP (IEC VBIOS) 55.AKE0N.004 107 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 110
ROW INTEL MM874511 MINI WIRELESS LAN BOARD 802.11BG INTEL 3945BG TV TUNER MINI CARD AVERMEDIA DVB-T A309 REV 1.0 KI.KDN01.002 KI.KDN01.003 KI.GLN01. KI.GLN01.002 KI.GLN01.003 KI.GLN01.005 TU.23100.014 TV TUNER MINI CARD LITEON DVB-T TT-1260DA REV D ROBSON BOARD 1GB INTEL NVCPEMWR001G1 LF TU.23100 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 111
TOUCHPAD SYNAPTICS TM00372-012 56.APQ0N.001 CABLE MODEM BOARD FOXCONN MC4Z MDC1.5_3 3.3V T60M955.00 FX.22500.009 MODEM BOARD MDC 1.5 FOXCONN T60M951.41 (AGERE 1.5_ 3.3V) MODEM BOARD MDC 1.5 FOXCONN T60M951.36 (AGERE 1.5_ 3.3V) AUSTRALIA APPROVED POWER CORD 3PIN USA FX.22500.022 FX.22500.023 27 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 112
"LCD/CAMERA CABLE 16"" WUXGA/WXGA" 50.APQ0N.012 "LCD/CAMERA CABLE 16"" WXGA" DC-IN CABLE 50.APQ0N.013 50.APQ0N.011 DC-IN CABLE MODEM CABLE WITH RJ11 50.APD0N.001 50.APQ0N.010 BLUETOOTH BOARD CABLE 50.APQ0N.009 FINGER PRINT BOARD CABLE 50.APQ0N.001 HOTKEY BOARD CABLE 50.APQ0N.002 110 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 113
POWER BUTTON BOARD CABLE 50.APQ0N.003 TOUCH BUTTON BOARD CABLE 50.APQ0N.004 MEDIA BOARD CABLE 50.APQ0N.005 E-KEY BOARD CABLE 50.APQ0N.006 USB BOARD CABLE 50.APQ0N.007 TOUCHPAD CABLE CAMERA Chapter 6 50.APQ0N.008 111 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 114
COVER/BRACKET ASSEMBLY CAMERA 0.3M CHICONY MINI DUMMY CARD SD DUMMY CARD BD COMBO BEZEL 57.APQ0N.002 42.APQ0N.008 42.APQ0N.009 42.APQ0N.005 SUPER-MULTI BEZEL "LCD COVER 16"" W/ ANTENNA & MIC" "LCD BEZEL 16""" 42.APQ0N.004 60.APQ0N.005 60.APQ0N.004 LCD BRACKET RIGHT 33.APQ0N.004 112 Chapter 6 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 115
Chapter 6 LCD BRACKET LEFT 33.APQ0N.005 UPPER CASE W/ FINGER PRINT HOLE TOUCHPAD BRACKET 60.APQ0N.002 33.APQ0N.001 LOWER CASE LOWER CASE LOWER CASE LOWER CASE MIDDLE COVER 60.APN0N.001 60.APD0N.001 60.AP40N.001 60.APQ0N.001 42.APQ0N.001 UNILOAD COVER 42.APQ0N.002 113 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 116
MPCI COVER 42.APQ0N.003 OPTICAL BRACKET 33.AAMVN.002 KENSINGTON BRACKET 33.APQ0N.006 HINGE COVER ASSEMBLY LEFT 42.APQ0N.007 HINGE COVER ASSEMBLY RIGHT 42.APQ0N.006 TBD TBD 114 Chapter 6 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 117
VGA BRACKET TOP 33.APQ0N.003 VGA BRACKET BOTTOM 33.AKE0N.005 CPU/PROCESSOR CPU INTEL CORE2DUAL T9500 PGA 2.6G 6M FSB800 PENRYN KC.95001.DTP Chapter 6 CPU INTEL CORE2DUAL T9300 PGA 2.5G 6M FSB800 PENRYN CPU INTEL CORE2DUAL T8300 PGA 2.4G 3M FSB800 PENRYN CPU INTEL CORE2DUAL T8100 PGA 2.1G 3M - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 118
DVD RW DRIVE CPU INTEL PENTIUM DUALCORE T2370 PGA 1.73G 1M FSB533 ODD BD COMBO DL 2X SONY BC-5500A LF W/O BEZEL 1.B1 PATA KC.23701.DTP KO.0020E.001 FAN ODD BD COMBO DL 2X PANASONIC UJ-120B LF W/O BEZEL PATA DVD-RW DRIVE 8X SUPERMULTI TRAY PIONEER DVRKD08RS LF W/O BEZEL F/ W:1.00 PATA DVD-RW - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 119
.APD0N.002 CPU HEATSINK FOR 965PM 60.APQ0N.003 CPU HEATSINK FINGER 33.APD0N.001 CPU HEATSINK FINGER 33.APQ0N.002 HDD/HARD DISK DRIVER HDD 120GB SATA 5400RPM SEAGATE ST9120817AS CORSAIR LF F/W:3.AAA Chapter 6 HDD 120GB 5400RPM SATA TOSHIBA MK1246GSX LEO BS I LF F/W:LB213J HDD 120GB 5400RPM - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 120
.018 KH.32008.013 19.APQ0N.001 KEYBOARD 118 KEYBOARD 15_16KB-FV1 88KS BLACK US INTERNATIONAL (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK TURKISH (GLOSSY) KEYBOARD 15_16KB-FV1 88KS BLACK THAILAND (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK SWISS/G (GLOSSY) KB.INT00.261 KB.INT00.264 KB.INT00.265 KB.INT00 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 121
KEYBOARD 15_16KB-FV1 89KS BLACK ITALIAN (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK HUNGARIAN (GLOSSY) KEYBOARD 15_16KB-FV1 88KS BLACK GREEK (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK GERMAN (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK FRENCH (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK DUTCH (GLOSSY) KB.INT00 - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 122
BELGIUM (GLOSSY) KEYBOARD 15_16KB-FV1 88KS BLACK ARABIC/ ENGLISH (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK ARABIC/ FRENCH (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK NORDIC (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK ENGLISH/ CANADIAN FRENCH (GLOSSY) "LCD 16"" WXGA SAMSUNG LTN160AT01-A01 GLARE LF 220NIT - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 123
-Y5 LF SODIMM 1GB DDRII667 SAMSUNG M470T2864QZ3- CE6 LF SODIMM DDRII 667 2GB HYNIX HYMP125S64CP8-Y5 LF SODIMM DDRII 667 2GB SAMSUNG M470T5663QZ3- CE6 LF LCD CHUSION KN.5120G.024 KN.1GB03.014 KN.1GB0G.012 KN.1GB0B.016 KN.2GB0G.004 KN.2GB0B.003 47.APQ0N.001 VGA BOARD INSULATOR - Acer Aspire 6920G | Acer Aspire 6920 / 6920G Notebook Service Guide - Page 124
SCREW I M2 6MM M 4.5MM 0.8MM PHIL BK PATCH SCREW I M2.5 2.5MM MACH 4.5MM 0.8MM CROSS BNI PATCH 86.APQ0N.004 86.APQ0N.005 122 Chapter 6