Acer Aspire 9800 Service Guide
Acer Aspire 9800 Manual
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- Acer Aspire 9800 | Service Guide - Page 1
Aspire 9800 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer Aspire 9800 | Service Guide - Page 2
Revision History Please refer to the table below for the updates made on Aspire 9800 service guide. Date Chapter Updates II - Acer Aspire 9800 | Service Guide - Page 3
by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed - Acer Aspire 9800 | Service Guide - Page 4
are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives - Acer Aspire 9800 | Service Guide - Page 5
office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you - Acer Aspire 9800 | Service Guide - Page 6
VI - Acer Aspire 9800 | Service Guide - Page 7
ms average gray-to-gray response time T Simultaneous multi-window viewing via Acer VistaTM supported T NVIDIA® GeForce® Go 7600 with up to 512MB TurboCacheTM (256 MB of dedicated GDDR2 VRAM and up to 256 MB of shared system memory) or, T NVIDIA® GeForce® Go 7300 with up to 256MB TurboCacheTM (128 MB - Acer Aspire 9800 | Service Guide - Page 8
One or two 80/100/120 GB Serial ATA hard disk drive, supporting software RAID 0/1 T Optical drive options: DVD-Super Mulit double-layer drive (slot-load) T 5-in-1 card reader, supporting Secure Digital (SD), MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick PROTM (MS PRO), xD-Picture CardTM (xD - Acer Aspire 9800 | Service Guide - Page 9
dual-band tri-mode 802.11a/b/g) Wi- Fi® CERTIFIEDTM solution, supporting Acer SignalUpTM wireless technology I/O Ports T ExpressCardTM/54 slot T PC Card slot (one Type II) T 5-in-1 card reader (SD : toperating: 5 ° C to 35 ° C tNon-operating: -20 ° C to 65 ° C T Humidity (non-condensing): toperating - Acer Aspire 9800 | Service Guide - Page 10
Speakers RJ11 CNTR Sub MAX_9713 Woofer M P.59 MAX 9722 M P.59 LINE IN Jack A P.2 Internal Array MIC A P.2 MIC IN Jack A P.2 HP Jack \SPDIF\ LINE OUT A P.2 Mini Card M P.51 M P.51 Mini Card (No USB) INTEL PRO WIRELESS 3945ABG ANT ANT TITLE Aspire 9800 SIZE CODE DOC. NUMBER REV A3 CS - Acer Aspire 9800 | Service Guide - Page 11
35 CN16 36 CN11 37 U25 PATA HDD Connector SATA HDD Connector North Bridge RAID Controller Timing Controller CPU Socket SATA HDD Connector BIOS Flash Memory Audio Codec Mini PCI Socket Mini Card Connector Media Board Connector Wireless LAN Card Connector USB Connector USB Connector USB Connector - Acer Aspire 9800 | Service Guide - Page 12
Bottom View 1 U504 LAN Transformer GSN 5009 2 CN502 Launch Board Connector 3 U503 Video Memory 4 U502 Video Memory 5 CN4002 LCD Connector 6 CN3000 Hotkey Board Connector 7 CN503 Express Card Slot 8 CN507 DDR2 SDRAM IC 9 CN4000 Touchpad Connector (Touchpad to main board) 10 - Acer Aspire 9800 | Service Guide - Page 13
Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer. Front View # Icon Item Description 1 Built-in camera 1.3 megapixel web camera for video communication. 2 Display screen button. 7 Palmrest Comfortable support area for your hands when - Acer Aspire 9800 | Service Guide - Page 14
audio CD player, stereo walkman). 4 Microphone-in jack Accepts input from external microphones. 5 Headphones/speaker/ Connects to audio line-out devices (e.g., line-out jack with S/ speakers, headphones). PDIF support 6 Power indicator Indicates the computer's power status. 7 Battery - Acer Aspire 9800 | Service Guide - Page 15
eject hole Latch Internal optical drive; accepts CDs or DVDs (slot-load or tray-load depending on model). Lights up when the optical drive is active. Ejects the optical disk from the drive. Ejects the optical drive tray when the computer is turned off. Locks and releases the lid. # Icon Item - Acer Aspire 9800 | Service Guide - Page 16
mm sizes. Express Card/54 slot means this notebook accepts 75x54mm ExpressCards. # 1 2 3 4 Icon Item DC-in jack Description Connects to an AC adapter. TV-in port AV-in port Accepts input signals from analog/digital TV-tuner devices (for selected models - Acer Aspire 9800 | Service Guide - Page 17
a display device (e.g., external monitor, LCD projector). DVI-D port Ethernet (RJ-45) Parallel port Supports digital video connections. Connects to an Ethernet 10/100/1000based network (for selected models). Connects to a printer. 11 Serial port Connects to a serial device. Base view # Item - Acer Aspire 9800 | Service Guide - Page 18
's main memory. 3 Battery lock Locks the battery in position. 4 Battery release latch Releases the battery for removal. 5 Battery bay Houses the computer's battery pack. 6 Hard disk bay Houses the computer's hard disk (secured with screws) 7 Sub woofer Emits low frequency sound output - Acer Aspire 9800 | Service Guide - Page 19
The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Easy-Launch Buttons Located above the and programmable buttons, run the Acer Launch Manager. Launch key P Web browser Mail Default application Acer Empowering Technology (user-programmable) - Acer Aspire 9800 | Service Guide - Page 20
a page. This button mimics your cursor pressing on the right scroll bar of Windows applications. Function Execute Left Button (1) Click twice quickly Right Button (4) Main touchpad touch, the better the response. Tapping too hard will not increase the touchpad's responsiveness. 14 Chapter 1 - Acer Aspire 9800 | Service Guide - Page 21
mode when you need to do a lot of numeric data entry. A better solution would be to connect an exa+l kd. Scroll lock + When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work - Acer Aspire 9800 | Service Guide - Page 22
other keys to provide a variety of function: Description + Activates next taskbar button. + Opens the My Computer window + Opens Help and Support. < > + : + p+enh:e Find: All Files dialog box. + pe+ne:Run dialog box. < > + : + M Minim+iza:ll - Acer Aspire 9800 | Service Guide - Page 23
Description Puts the computer in Sleep mode. + + + Display toggle Screen blank Touchpad toggle Switches display output between the display screen, external monitor (if connected) and both. Turns the display screen backlight off to save power. Press any key to return. Turns - Acer Aspire 9800 | Service Guide - Page 24
the keyboard, or hold and then press the symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. The US dollar sign 1. Open a text editor or word - Acer Aspire 9800 | Service Guide - Page 25
used functions and manage your new Acer notebook. It features the following handy utilities: T Acer eNet Management hooks up to location-based networks intelligently. T Acer ePower Management extends battery power via versatile usage profiles. T Acer ePresentation Management connects to a projector - Acer Aspire 9800 | Service Guide - Page 26
Acer eNet Management can save network settings for a location to a profile, and automatically switch to the appropriate , wireless AP details, etc.), as well as default printer settings. Security and safety concerns mean that Acer eNet Management does not store username and password information - Acer Aspire 9800 | Service Guide - Page 27
functions on/off: Wireless LAN, Bluetooth, CardBus, FireWire (1394), Wired LAN and Optical Device if supported. DC Mode (Battery mode) There are four pre-defined profiles - Entertainment, Presentation, Word Processing, and Battery Life. You can also define up to three of your own. To create new - Acer Aspire 9800 | Service Guide - Page 28
real-time battery life estimates based on current usage, referto the panel on the lower left-hand side of the window. For additional options, click "Settings" to: T Set alarms. T Re-load factory defaults. T Select what actions will be taken when the cover is closed or the power button is pressed - Acer Aspire 9800 | Service Guide - Page 29
ePresentation Management Acer ePresentation Management lets you project your computer's display to an external device or project using the hot key: Fn + F5. If auto-detection hardware is - Acer Aspire 9800 | Service Guide - Page 30
by unauthorized persons. It is conveniently integrated with Windows explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messager and Microsoft Outlook. The Acer eDataSecurity Management setup wizard will prompt you for - Acer Aspire 9800 | Service Guide - Page 31
Acer eLock Management Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy drives to ensure that data can't be stolen while your notebook is unattended. Chapter 1 25 - Acer Aspire 9800 | Service Guide - Page 32
pen drives, USB flash drives, USB MP3 drives, USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be mounted as a file system when plugged into the system. T Optical drive deivces - includes any kind of CD-ROM or DVD-ROM drives. T Floppy disk drives - 3.5-inch - Acer Aspire 9800 | Service Guide - Page 33
factory defaults). T Recover from the HDD (most recent user-defined recovery point). T Recover from CD/DVD. For more information, please refer to "Acer eRecovery Management" NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management's "System backup to - Acer Aspire 9800 | Service Guide - Page 34
that boosts the performance of your Acer notebook. It provides and express optimization method to release unused memory and disk space quickly. The user can also enable advanced options for full control over the following option: T Memory optimization - releases unused memory and check usage. T Disk - Acer Aspire 9800 | Service Guide - Page 35
up front or at the back of the LCD panel. The Acer OrbiCam fully supports the Acer Video Conference technology so that you can transmit the best video quality over an instant Messenger service. Getting to know your Acer OrbiCam 1 23 # Item No. Item 1 Lens 2 Power indicator Chapter 1 29 - Acer Aspire 9800 | Service Guide - Page 36
grip (selected models only) Rotating the Acer Orbicam The Acer OrbiCam rotates 225 Acer OrbiCam To launch the Acer OrbiCam, double click on the Acer OrbiCam icon on the screen. OR Click Start > All programs > Acer > Acer OrbiCam. The Acer OrbiCam capture windows window appears. Changing the Acer - Acer Aspire 9800 | Service Guide - Page 37
,daonwd, FProelvdieerwtabs. UFosledethr e options to change the capture window size, preview settings, and the folder for captured photos Camera Settings wDirnivdeorwS,etctliinckgsthe Driver Settings button. The PropPreorptieerstiwesindow will appear. Driver Settings Properties Device Settings - Acer Aspire 9800 | Service Guide - Page 38
in the world. Enabling the Acer VisageON The Acer VisageON technology comes with two features: Face tracking and Video effects (selected models only). The Face Tracking feature tracks your head movement and automatically centers your face in the capture window. The video effects feature allows - Acer Aspire 9800 | Service Guide - Page 39
effect from Video the list. To select an 1. Click the encircled icon to display the available video effects. The Video Effect SVeildeecotion window appears as below: Effect Selection Video Effect Selection 2. Click on a video effect to use. The selected effect appears in the video effects - Acer Aspire 9800 | Service Guide - Page 40
NOTE: When using avatars, you may have to calibrate the face points to achieve better tracking. Follow screen instructions in the VisageON to continue. NOTE: You may use video effects when using the camera for IM chat/video sessions or call conferences. 34 Chapter 1 - Acer Aspire 9800 | Service Guide - Page 41
offers four pre-defined display settings so you can view multiple windows on the same screenS.tTaoratccAelslsPtrhoisgfurancmtiosn, please go to SAtacret>rAGllrPidroVgirsatma s and click on Acer GridVista. You may choose any one oSfttahret fAolul rPrdoisgpralamyssettings indicAacteerdGbreidloVwist - Acer Aspire 9800 | Service Guide - Page 42
NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommendNedovtea:lueN. ote: Launch Manager Launch Manager allows"yEoausyto-laseutnthche fbourtteoansys"-laounncphabguetto2n4s located above the keyboard. You can access the Launch Manager by clicking - Acer Aspire 9800 | Service Guide - Page 43
ACPI 1.0b/2.0/3.0, PCI 2.2, System/HDD Password Security Control, INT 13h Extensions, PnP BIOS 1.0a, SMBIOS 2.4, Simple Boot Flag 1.0, Boot Block, PCI Bus Power Management Interface Specification, USB1.1/2.0, IEEE 1394 1.0, USB/1394 CD-ROM Boot Up support, PC Card 95 (PCMCIA 3.0 Compliant Device - Acer Aspire 9800 | Service Guide - Page 44
System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Memory module combinations Specification Built-in Intel® 945PM 0MB (no on-board memory) - Acer Aspire 9800 | Service Guide - Page 45
) Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). USB 1.1 USB Wireless Module 802.11b/g (optional device) Item Chipset Data throughput Protocol Interface Built-in ICH7M 11~54 Mbps 802.11b+g PCI Specification Hard Disk Drive Interface Item Vendor & Model Name - Acer Aspire 9800 | Service Guide - Page 46
) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Specification LITEON SOSW-833S PIONEER DVR-K16RA With CD Diskette With DVD Diskette Sustained: Max 3.6Mbytes/sec Sustained: Max 10.8Mbytes/sec 2MB Enhanced IDE(ATAPI) compatible Support disc - Acer Aspire 9800 | Service Guide - Page 47
® GeForce® Go 7600 nVIDIA® GeForce® Go 7300 Dedicated Video memory size: 128MB (nVIDIA® GeForce® Go 7300) 256MB (for nVIDIA® GeForce® Go 7600) GDDR2 Specification Built-in ICH7-M 2.0 USB 1.1 and USB 2.0 Host controller 4 One on the left side; three on the rear side Enable/Disable by BIOS Setup - Acer Aspire 9800 | Service Guide - Page 48
work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Number of battery cell 42 One type-II Left panel No ZV support Yes Specification Built-in ICH7M 75mmx54mm(W)x5mm One Right panel PCI Express Specification Controller Intel® 945GM/PM+ICH7M nVIDIA® GeForce® Go 7600 - Acer Aspire 9800 | Service Guide - Page 49
Battery Item Package configuration Normal voltage Charge voltage Specification 4 cells in series, 2 series in parallel 14.8V 16.8+-0.2v LCD 19.1" inch Item Vendor & model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch Pixel Arrangement Display Mode Typical White - Acer Aspire 9800 | Service Guide - Page 50
+50 -20 to +60 LCD Inverter Item Vendor & model name Brightness conditions Input voltage (V) Input current (mA) Output voltage (V, rms) Output current (mA, rms) Output voltage frequency (k Hz) Specification Darfon/V189-301GP N/A 9~21 2.56 (max) 780V (2000V for kick off) 6.5 (max) 65K Hz (max) AC - Acer Aspire 9800 | Service Guide - Page 51
mode Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Power Management All devices in the system are turned off completely. OS initiated shutdown. All devices in the system are turned off completely. Individual devices such as the CPU and hard disc may be power - Acer Aspire 9800 | Service Guide - Page 52
46 Chapter 1 - Acer Aspire 9800 | Service Guide - Page 53
Model Name : Intel RAID0 IDE1 Model Name : TSSTcorpCD/DVDW TS-L632D-MP2YH1XBGALJEE System BIOS Version: V0.10 VGA BIOS Version: nVIDIA G73 E463 5.73.22.15FA KBC BIOS Version: V0.21 Serial Number Asset Tag Number Produce Name Manufacturer Name: UUID: xxxxxxxxxxxxxxxxxxxxxx N/A Aspire 9800 Acer - Acer Aspire 9800 | Service Guide - Page 54
BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions any of the menu options to go to the Exit menu. T In made and exit the BIOS Setup Utility. NOTE: screen. Help for parameters are found in the Item Specific Help part of the screen - Acer Aspire 9800 | Service Guide - Page 55
Model Name : Intel RAID0 IDE1 Model Name : TSSTcorpCD/DVDW TS-L632D-MP2YH1XBGALJEE System BIOS Version: V0.10 VGA BIOS Version: nVIDIA G73 E463 5.73.22.15FA KBC BIOS Version: V0.21 Serial Number Asset Tag Number Produce Name Manufacturer Name: UUID: xxxxxxxxxxxxxxxxxxxxxx N/A Aspire 9800 Acer - Acer Aspire 9800 | Service Guide - Page 56
Parameter UUID Number Description This will be visible only when an internal LAN device is presenting. UUID=32bytes 50 Chapter 2 - Acer Aspire 9800 | Service Guide - Page 57
parameters. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit System Time: System Date: System Memory: Extended Memory: Quiet Boot: Power on display: Network boot F12 Boot Menu D2D Recovery Item Specific Help [19:03:49] [04/25/2006] , , or 633 KB - Acer Aspire 9800 | Service Guide - Page 58
screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time System Date System Memory Extended Memory VGA Memory Quiet Boot Power allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory - Acer Aspire 9800 | Service Guide - Page 59
Advanced The Advanced screen displays advanced settings in BIOS. Information Main PhoenixBIOS Setup Utility Advanced Security Serial port : Parallel port : Mode : IrDA Device : Mode : [Auto] [Enabled] [ECP] [Enabled] [IRDA4PPM (FIR)] Boot Exit Item Specific Help [Disabled] Infrared port is - Acer Aspire 9800 | Service Guide - Page 60
Security The Security screen contains parameters that help safeguard and protect your computer Supervisor Password Set User Password Password on Boot Clear Clear [Enter] [Enter] [Disabled] Item Specific Help Supervisor Password controls accesses of the whole setup utility. It can be used to boot - Acer Aspire 9800 | Service Guide - Page 61
BIOS Setup Utility from unauthorized access. The user can not either enter the Setup menu nor change the value of parameters. Enables or disables primary hard may have to return your notebook computer to your dealer to reset 0-9, not case sensitive). Retype not appear on the screen. 3. Press e. After - Acer Aspire 9800 | Service Guide - Page 62
, you can enable the Password on boot parameter. 6. When you are done, press u to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not - Acer Aspire 9800 | Service Guide - Page 63
If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2 57 - Acer Aspire 9800 | Service Guide - Page 64
hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Information Main Security Boot Exit Boot priority order: 1: PCI SCSI : Intel RAID0 2: HDD 3: CD/DVD TSSTcorpCD/DVDW TS-L632D- 4: LAN B02 D00 Yukon PXE 5: USB HDD 6: USB CD/DVD 7: FDD 8: USB Dongle Item Specific - Acer Aspire 9800 | Service Guide - Page 65
Save Changes Item Specific Help Exit System Setup and save your changes to CMOS. F1 Help Esc Exit ↑ ↓ Select Item ← → Select Menu F5/F6 Change Values Enter Select 4 Sub-Menu F9 Setup Defaults F10 Save and Exit The table below describes the parameters in this screen. Parameter Exit Saving - Acer Aspire 9800 | Service Guide - Page 66
use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS flash, you may not boot the system because the - Acer Aspire 9800 | Service Guide - Page 67
on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head - Acer Aspire 9800 | Service Guide - Page 68
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 62 Chapter 3 - Acer Aspire 9800 | Service Guide - Page 69
the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if Battery Pack B*1 D*1 System Fan B*4 Thermal Module F*1 ODD Module CPU D*5 F*1 Thermal Door Memory Lower Case Assembly F*1 Mimi Cover F*2 HDD Door H*4 HDD Bracket HDD - Acer Aspire 9800 | Service Guide - Page 70
LCD Module B*4 LCD Bezel G*1 for 15" G*2 for 15.4" LCD Inverter B*2 LCD Panel G*2 for 15.4" Wireless Antenna Set LCD Assembly LCD Cable F*8 (4 on left; 4 on right) LCD Bracket Sets Screw List Item Description A SCREW M2.5*3(NL) B SCREW M2.5*6(NL) C SCREW M2.5*10(NL) D SCREW M2.5*15(NL - Acer Aspire 9800 | Service Guide - Page 71
Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery. Chapter 3 65 - Acer Aspire 9800 | Service Guide - Page 72
Removing the HDD Modules/Memory/Wireless LAN Card/TV Tuner Card/System Fan/Thermal Modules/CPU and the LCD Module Removing the HDD Module 1. Remove the three screws fastening the HDD door. 2. Detach the HDD door from the notebook. 3. Then disconnect the two HDD modules as shown (Some notebooks may - Acer Aspire 9800 | Service Guide - Page 73
antenna. 13. Disconnect the TV-in cable then remove the TV tuner card. 14. Remove two screws holding the support holder as shown. 15. Remove four screws fastening the support holder on the rear side as shown. 16. Detach the support holder from the main unit. 17. Remove the three screws holding the - Acer Aspire 9800 | Service Guide - Page 74
board. 24. Remove the three screws fastening the VGA heatsink. 25. Detach the VGA heatsink from the main board. 26. Use a flat screwdriver to release the CPU lock (Turn counter clock-wise). 27. Remove the CPU from the CPU socket carefully. Removing the LCD Module 28. Disconnect the speaker cable - Acer Aspire 9800 | Service Guide - Page 75
30. Open the notebook as shown. 31. Detach the middle cover from the rear side as shown. 32. Then detach the middle cover from the front side and remove - Acer Aspire 9800 | Service Guide - Page 76
the Main Unit Into the Upper and the Lower Case Assembly 1. Release the four keyboard lock as shown (Use a flat drive module outwards and remove the ODD module. 7. Remove the express dummy card. 8. Then remove the PC dummy card. 9. 10. Remove the 16 screws fastening the upper case and the lower case - Acer Aspire 9800 | Service Guide - Page 77
from the main board. 15. Carefully detach the upper case assembly from the lower case assembly. Disassembling the Lower Case Assembly 16. Disconnect the bluetooth cable from the main fastening the main board to the lower case. 20. Detach the main board from the lower case assembly. Chapter 3 71 - Acer Aspire 9800 | Service Guide - Page 78
the eight screws fastening the speaker and sub-woofer set. 26. Then remove the speaker and sub-woofer set from the lower case. Disassembling the Upper Case Assembly 1. Disconnect the touchpad board to main board FFC and remove it. 2. Remove the seven screws and disconnect the touchpad to touchpad - Acer Aspire 9800 | Service Guide - Page 79
FFC. 7. Remove the three screws fastening the media board to the upper case. 8. Remove the media board from the upper case. 9. Remove the two screws holding the audio board to the upper case. 10. Tear off the audio cable from the lower case. 11. Turn over the audio board as shown. 12. Disconect the - Acer Aspire 9800 | Service Guide - Page 80
15. Detach and disconnect the launch board cable and remove it. 16. Detach the launch board insulator as shown. 17. Remove the four screws fastening the launch board. 18. Take out the launch board from the upper case. 19. Then take out the touchpad frame from the upper case. 74 Chapter 3 - Acer Aspire 9800 | Service Guide - Page 81
Disassembling the LCD Module 1. Remove the eight screw rubber as shown. 2. Then remove the eight screws fastening the LCD bezel. 3. Detach the LCD from the LCD module carefully. 4. Remove the four screws holding the LCD. 5. Disconnect the CCD cablem from the CCD board. 6. Take out the LCD from the - Acer Aspire 9800 | Service Guide - Page 82
12. Disconnect the inverter cable and detach the inverter. 13. Detach the CCD board from the LCD panel. 14. Remove the two screws fastening the wireless antenna set and take out the antenna set from the LCD panel. 76 Chapter 3 - Acer Aspire 9800 | Service Guide - Page 83
Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) foil; two on each side. 2. Carefully take out the hard disk drive from the HDD foil. Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2. Then - Acer Aspire 9800 | Service Guide - Page 84
78 Chapter 3 - Acer Aspire 9800 | Service Guide - Page 85
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as - Acer Aspire 9800 | Service Guide - Page 86
the instructions in the message window. If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the - Acer Aspire 9800 | Service Guide - Page 87
Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. Power System Check To verify the symptom of the problem, power - Acer Aspire 9800 | Service Guide - Page 88
+19 to +20.5V Pin 2: 0V, Ground 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: T Replace the System board. T If the problem is not corrected, see "Undetermined Problems" on page 96. T If the voltage is not correct, go to the next - Acer Aspire 9800 | Service Guide - Page 89
the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2. Remove the - Acer Aspire 9800 | Service Guide - Page 90
can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 96. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of - Acer Aspire 9800 | Service Guide - Page 91
Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before "Equipment Configuration Error") Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error System - Acer Aspire 9800 | Service Guide - Page 92
System Configuration Data BIOS ROM System board I/O device IRQ conflict Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A: are properly identified. Diskette drive Hard disk drive System board 86 - Acer Aspire 9800 | Service Guide - Page 93
correctly. Reconnect the DIMM. LED board. System board. No beep, power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See "Power System Check" on page 81.. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board - Acer Aspire 9800 | Service Guide - Page 94
1-3-4-1 1-3-4-3 1-4-1-1 88 POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize Memory Manager Clear 215 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM - Acer Aspire 9800 | Service Guide - Page 95
Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test - Acer Aspire 9800 | Service Guide - Page 96
hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs. One long, two short beeps on checksum failure. Check for SMART drive (optional) Shadow option ROMs Set up Power - Acer Aspire 9800 | Service Guide - Page 97
ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Mode - Acer Aspire 9800 | Service Guide - Page 98
page 81. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery pack and power adapter). See "Power System Check" on page 81. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery pack and power adapter). See - Acer Aspire 9800 | Service Guide - Page 99
board Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer. Internal speakers make noise or emit no sound. Audio driver Speaker System board Speaker System board Action in Sequence Power Management-Related Symptoms Symptom / Error The - Acer Aspire 9800 | Service Guide - Page 100
fuel gauge in Windows doesn't go higher than 90%. Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection board - Acer Aspire 9800 | Service Guide - Page 101
cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error - Acer Aspire 9800 | Service Guide - Page 102
all of the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery pack T Hard disk drive T DIMM T CD-ROM/Diskette drive Module T PC Cards 4. Power-on the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, reconnect the removed - Acer Aspire 9800 | Service Guide - Page 103
33 CN21 34 CN19 35 CN16 PATA HDD Connector SATA HDD Connector North Bridge RAID Controller Timing Controller CPU Socket SATA HDD Connector BIOS Flash Memory Audio Codec Mini PCI Socket Mini Card Connector Media Board Connector Wireless LAN Card Connector USB Connector USB Connector USB Connector - Acer Aspire 9800 | Service Guide - Page 104
18 CN18 19 U39 DIMM Socket Optical Disk Drive Connector South Bridge Bottom View 36 CN11 37 U25 IEEE port PCI cardbus/Media Board/1394 IC 1 U504 2 CN502 Launch Board Connector 3 U503 4 U502 5 CN4002 6 CN3000 7 CN503 Express Card Slot 8 CN507 DDR2 SDRAM IC 9 CN4000 10 CN4001 - Acer Aspire 9800 | Service Guide - Page 105
the FRU (Field Replaceable Unit) listing in global configurations of Aspire 9800. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your - Acer Aspire 9800 | Service Guide - Page 106
Aspire 9800 Exploded Diagram Category ADAPTER BATTERY No. Part Name and Description Acer Part No. ADAPTER 135W 19V 3PIN W/LED DELTA ADP-135DB BBJF LF ADAPTER 135W 19V 3PIN LITE-ON PA-131-08 RI LF ADAPTER 135W 3PIN LSE SLS0317A19A52LF LF AP.13501.004 AP.13503.006 AP.13506.002 BATTERY PACK - Acer Aspire 9800 | Service Guide - Page 107
Category No. Part Name and Description I/O BOARD Acer Part No. 55.AAMVN.001 LAUNCH BOARD ( 005 TOUCHPAD SYNAPTICS TM61P-372 56.AAMVN.001 POWER CORD 3PIN USA POWER CORD 3PIN EUR POWER CORD AUSTRALIA W/LABEL POWER CORD 3PIN UK POWER CORD 3PIN CHINA POWER CORD 3PIN SWISS 27.AAMVN.001 27.AAMVN - Acer Aspire 9800 | Service Guide - Page 108
Category No. Part Name and Description Acer Part No. POWER CORD SOUTH AFRICA (AIL) 27.AAMVN.007 POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008 POERR CORD 3PIN ITALIAN 27.AAMVN.009 POWER CORD 3PIN DENMARK 27.AAMVN.010 POWER CORD ISRAEL 27.AAMVN.011 BLUETOOTH CABLE 50.AAMVN.002 HOT KEYBOARD - Acer Aspire 9800 | Service Guide - Page 109
Category No. Part Name and Description MODEM CABLE WITH RJ11 CONNECTOR Acer Part No. 50.AAMVN.010 CASE/COVER/BRACKET ASSEMBLY LOWER CASE 60.AAMVN.001 UPPER CASE 60.AAMVN.002 MIDDLE COVER 60.AAMVN.003 ASSY THERMAL COVER 60.AAMVN.004 SUPPORT COVER 60.AAMVN.005 Chapter 6 103 - Acer Aspire 9800 | Service Guide - Page 110
Category No. Part Name and Description HDD COVER Acer Part No. 42.AAMVN,001 TOUCHPAD FRAME 42.AAMVN,002 CPU/PROCESSOR 104 MINI DUMMY CARD 42.AAMVN.003 PCMCIA DUMMY CARD 42.AAMVN.004 TOUCHPAD BRACKET (Note: The ACTUAL spare part: touchpad bracket does NOT contain touchpad bracket gesket. - Acer Aspire 9800 | Service Guide - Page 111
Category COMBO MODULE No. Part Name and Description Acer Part No. CPU INTEL YONAH CORE DUO FSB- KC BRACKET 33.AAMVN.002 DVD-RW DRIVE COMBO BEZEL G-BASE DVD COMBO,PHILIPS SCB5265 ,GB,LF DVD/CDRW COMBO 24X DRIVE PANASONIC UJDA-770 42.AAMVN.011 KO.02403.007 KO.02406.013 DVD-RW MODULE 24X DUAL - Acer Aspire 9800 | Service Guide - Page 112
MULTI SLOT-IN BEZEL KME DVD-RW DRIVE 8X SUPER MULTI SLOT IN PANASONIC UJ-855 W/O BEZEL 6M.AAMVN.005 33.AAMVN.002 42.AAMVN.015 KU.00807.029 DVD-RW MODULE HD DVD ROM GBASE W/BEZEL 6M.AAMVN.006 OPTICAL BRACKET 33.AAMVN.002 HD DVD BEZEL 42.AAMVN.016 HD 1X DVD ROM TOSHIBA TS-L802A KV - Acer Aspire 9800 | Service Guide - Page 113
HDD/HARD DISK DRIVER No. Part Name and Description HDD 100G 5400RPM SEAGATE ST9100824A Acer Part No. KH.10001.007 HDD 100G 5400RPM TOSHIBA MK1032GAX KH.10004.002 HDD100G 5400RPM HGST MORAGA+ KH.10007.004 HTS541010G9AT00 ROHS F/W:A60A HDD 100G 5400RPM SAMSUNG HM100JC KH.1000B.002 HDD - Acer Aspire 9800 | Service Guide - Page 114
Category HEATSINK No. Part Name and Description Acer Part No. HDD 120G 5400RPM SATA SAMSUNG KH.1200B.002 HM120JI M60S LF FW: YF100-10 HDD INSULATOR 42.AAMVN.005 CPU HEATSINK 34.AAMVN.001 FINGER HEATSINK 34.AAMVN.002 KEYBOARD 108 AS9800 KEYBOARD DARFON US INTERNATIONAL KB.AAK07.001 - Acer Aspire 9800 | Service Guide - Page 115
Category LCD No. Part Name and Description Acer Part No. AS9800 KEYBOARD DARFON HUNGAIAN KB.AAK07.017 AS9800 KEYBOARD DARFON NORWAY KB.AAK07.018 AS9800 KEYBOARD DARFON DANISH KB.AAK07.019 AS9800 KEYBOARD - Acer Aspire 9800 | Service Guide - Page 116
Category No. Part Name and Description LCD BEZEL 19" W/LOGO Acer Part No. 60.AAMVN.006 LCD COVER W/LOGO 60.AAMVN.007 LCD BARCKET L W/HINGE 19.1IN. SAMSUNG 33.AAMVN.003 LCD BARCKET R W/HINGE 19.1IN. - Acer Aspire 9800 | Service Guide - Page 117
Category Chapter 6 No. Part Name and Description Acer Part No. LCD MODULE 19.1" WXGA+ SAMSUNG GLARE 6M.AAMVN.013 INVERTER BOARD 19IN. .AAMVN.007 33.AAMVN.005 33.AAMVN.006 LK.1900D.004 LCD MODULE 20.1" WXGA+ QDI NON- 6M.AAMVN.021 GLARE INVERTER BOARD 20IN. TDK XAD313NR 6 LAMPS 19.AAMVN.002 LCD - Acer Aspire 9800 | Service Guide - Page 118
Category MAINBOARD No. Part Name and Description Acer Part No. LCD MODULE 20.1" WXGA+ AUO NON-GLARE 6M.AAMVN.022 INVERTER BOARD 20IN. TDK XAD313NR 6 LAMPS 19.AAMVN.002 LCD CABLE 20.1IN. AUO W/CCD CABLE 50.AAMVN.022 WIRELESS ANTENNA FOR 20.1IN. 25.AAMVN.002 CCD CAMERA 1.3M LOGITECH 56. - Acer Aspire 9800 | Service Guide - Page 119
Category No. Part Name and Description Acer Part No. MAINBOARD G72M/128MB SATA W/O CPU W/VGA HEATSINK & PCMCIA SLOT & RTC BATTERY MB.AAK0B.001 MEMORY(DDR2 533) MAINBOARD G72M/128MB SATA W/O CPU W/VGA HEATSINK & PCMCIA SLOT & RTC BATTERY MAINBOARD G72M/256MB SATA W/O CPU W/VGA HEATSINK & - Acer Aspire 9800 | Service Guide - Page 120
Category MEMORY(DDR2 667) No. Part Name and Description SO-DIMM DDRII533 512MB NANYA MANYA NT1GT64UH8A0BN-37B LF SO-DIMM DDRII533 1GB INFINEON HYS64T128021HDL-3.7-B SO-DIMM DDRII533 1GB SAMSUNG M470T2953CZ3-CD5 LF Acer Part No. KN.51203.023 KN.51209.005 KN.1GB03.006 KN.1GB02.030 KN.1GB0B.004 - Acer Aspire 9800 | Service Guide - Page 121
Part No. 47.AAMVN.003 ACCESSORY ACCESSORY(BOARD) ACCESSORY(CABLE) MISCELLANEOUS MICROPHONE EXTERNAL ANTENNA SET 25.AAMVN.004 ACER BLUETOOTH VOIP CARD PHONE KIT V2.2 W/CD & MANUAL REMOTE CONTROLLER RC-802 48KEY MCERC-200 REMOTE CONTROLLER MCEIR-210 RECEIVER MCEBS-220 IR BLASTER LC.BTH01.008 RT - Acer Aspire 9800 | Service Guide - Page 122
Category No. Part Name and Description SCREW SCREW SCREW SCREW SCREW SCREW Acer Part No. 86.AAMVN.007 86.AAMVN.008 86.AAMVN.009 86.AAMVN.010 86.AAMVN.011 86.AAMVN.012 116 Chapter 6