Acer Aspire G5910 Service Guide
Acer Aspire G5910 Manual
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Acer Aspire G5910 manual content summary:
- Acer Aspire G5910 | Service Guide - Page 1
Acer Aspire M5910(G) Service Guide PRINTED IN TAIWAN - Acer Aspire G5910 | Service Guide - Page 2
Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates ii - Acer Aspire G5910 | Service Guide - Page 3
, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. iii - Acer Aspire G5910 | Service Guide - Page 4
particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and - Acer Aspire G5910 | Service Guide - Page 5
related to the current topic. Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. v - Acer Aspire G5910 | Service Guide - Page 6
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those - Acer Aspire G5910 | Service Guide - Page 7
the TV Card Removing the Mode Card Removing the Hard Disk Drive Removing the Front Bezel Removing the Rear USB Board Removing the Cables Removing the System Fan Removing the Optical Drive Removing the Power Supply Removing the Memory Modules Removing the Removable HDD bay Removing the Mainboard 26 - Acer Aspire G5910 | Service Guide - Page 8
FRU (Field Replaceable Unit) List Aspire M5910(G) Exploded Diagram(AM551 ASSY) Aspire M5910(G) Exploded Diagram(AM550 ASSY) Aspire M5910(G) FRU List 61 62 63 64 viii - Acer Aspire G5910 | Service Guide - Page 9
H57 Design Criteria: • Must meet Intel Lynnfield and Clarkdale platform design guides Should support Intel ASFC Should support Intel PECI • Super I/O: ITE8720 • • PCB • uATX / 244*244mm / 4 Layers Memory subsystem • Socket Type: DDR III connector • • • Socket Quantity: 4 Channel A: slot - Acer Aspire G5910 | Service Guide - Page 10
• • 1GB to 16GB Max memory support Must meet Intel Lynnfield and Clarkdale Chipset platform design guide Design Criteria: • Hard disk • • • Support up to two SATA ports 3.5", 25.4mm Capacity and models are listed on AVLC Optical disk Support two SATA 5.25" standard ODD Support DVD-ROM, DVD- - Acer Aspire G5910 | Service Guide - Page 11
VGA port 1 RJ45 LAN port 6 USB ports 3 ports Audio jack One HD headphone output in front bezel One MIC-IN in front bezel 4 * USB H5X2 Header (support 8 ports) 1 * Front Audio Pannel H5X2 header 1 * Front Panel IO H7X2 Header for Acer pin define 1 * H1X4 CPU with SAMRT FAN controller 1 * H1X3 System - Acer Aspire G5910 | Service Guide - Page 12
Block Diagram 4 Chapter 1 - Acer Aspire G5910 | Service Guide - Page 13
system's interior and exterior components. Front Panel 9 1 8 7 2 6 3 4 5 No. 1 2 3 4 5 6 7 8 9 Component USB 2.0 ports Acer logo Optical drive button Optical drive button (Removable HDD bay for AM551 bezel) Removable HDD bay Power button 16 in 1 Card Reader Headphone/Speaker-out/line-out jack - Acer Aspire G5910 | Service Guide - Page 14
Rear Panel 1 13 2 12 11 3 10 4 9 5 6 7 8 No. 1 2 3 4 5 6 7 8 9 10 11 12 13 Component Power connector PS2 keyboard port VGA port USB 2.0 ports Mic-in Line-out Expansion slot (graphics card and TV tuner card and Mode card) Line-in USB 2.0 ports LAN connector System FAN PS2 mouse port Fan - Acer Aspire G5910 | Service Guide - Page 15
type BIOS ROM size Support protocol Device Boot Support Specification AMI Kernel with Acer skin P01-A0 SPI ROM 2Mb SMBIOS(DMI)2.4/DMI2.0 Support BBS spec 1st priority: HDD 2nd priority: CD-ROM 3th priority: Removable Device 4th priority: LAN YES Support to LS-120 drive Support to BIOS boot block - Acer Aspire G5910 | Service Guide - Page 16
1066/1333 1.5V 240-pin DDRIII Yes Support to error correction code (ECC) feature No Memory module combinations You can install memory modules in any combination as long as they match the above specifications. Audio Interface Item Audio controller Audio controller type Audio channel Audio function - Acer Aspire G5910 | Service Guide - Page 17
3 axes. 5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes. 15% to 80% RH 10% to 90% RH +5°C ~ +35°C -20 ~ +60°C (Storage package) Specification Power Management Devices Power Button USB Keyboard/Mouse PME RCT WOR • • S1 V V Disabled Disabled Disabled S3 V V Disabled Disabled Disabled S4 - Acer Aspire G5910 | Service Guide - Page 18
for DOS, keyboard &mouse for Windows. Resume recovery time 3-5sec Global Standby Mode Global power management timer(2-120minutes,time step=10minute). Hard disk drive goes into Standby mode(for ATA standard interface). Disable H-sync and V-sync signals to control the VESA DPMS monitor. Resume - Acer Aspire G5910 | Service Guide - Page 19
nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is as "BIOS", "Setup", or "Setup utility" in this guide. The screenshots used in this guide display default system values. These values may not be the same - Acer Aspire G5910 | Service Guide - Page 20
Entering CMOS setup 1. Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be - Acer Aspire G5910 | Service Guide - Page 21
. Parameter Product Information Standard CMOS Features Advanced BIOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency/Voltage Control BIOS Security Features Load Default Setting Save & Exit Setup Exit Without Saving Description This - Acer Aspire G5910 | Service Guide - Page 22
not user-configurable. Parameter Processor Type Processor Speed System Memory Product Name System Serial Number System BIOS Version BIOS Release system. Speed of the CPU installed on the system. Total size of system memory installed on the system. Product name of the system. Serial number of the - Acer Aspire G5910 | Service Guide - Page 23
Standard CMOS Features Parameter System Date System Time Halt On Description Set the date following the weekday-month-day-year format. Set the system time following the hour-minute-second format. Determines whether the system will stop for an error during the POST. Option All, But Keyboard No - Acer Aspire G5910 | Service Guide - Page 24
LAN Hard Disk Drive Priority Optical Disk Drives Priority Removable Device Priority Bootup Num-Lock USB Beep Message Press Enter to access the Hard Disk Drive Priority submenu and specify the boot device priority sequence from available hard drives available removable drives. Selects power on state - Acer Aspire G5910 | Service Guide - Page 25
Description When enabled, this feature allows the OS to reduce power consumption. When disabled, the system operates at maximum CPU speed memory above the total physical memory. Select a Video memory size Select a DVMT memory size Enabled Disabled Memory Hole Remapping Video Memory Size DVMT Memory - Acer Aspire G5910 | Service Guide - Page 26
for legacy USB devices. Enables or disables support for legacy USB devices. Enables or disables the onboard audio controller. Enables or disables the onboard LAN controller. Enables or disables the load of embedded option ROM for onboard network controller. Option Enabled Disabled RAID Native IDE - Acer Aspire G5910 | Service Guide - Page 27
Setup Parameter ACPI Suspend Mode Deep power off mode Power On by RTC Alarm Power On by PCIE Devices Power On by PCI Devices Wake Up by PS/2 KB/ Mouse Wake Up by USB KB/ Mouse Restore On AC Power Loss Description Select an ACPI state. Select the Deep power off Mode Enables or Disables to - Acer Aspire G5910 | Service Guide - Page 28
PC Health Status Parameter Smart FAN Description Enables or disables the smart system fan control function. Option Enabled Disabled 20 Chapter 2 - Acer Aspire G5910 | Service Guide - Page 29
to All DIMM/PCI Spread Spectrum Description Enables or disables control the clock to all DIMM/PCI Enables or disables the reduction of the mainboard's EMI. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed - Acer Aspire G5910 | Service Guide - Page 30
BIOS Security Features Parameter Supervisor Password User Password Change Supervisor Password Description Indicates the status of the supervisor password. Indicates the status of the user password. Supervisor password prevents unauthorized access to the BIOS Setup Utility. Press Enter to change - Acer Aspire G5910 | Service Guide - Page 31
the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly. Chapter 2 23 - Acer Aspire G5910 | Service Guide - Page 32
Save & Exit Setup The Save & Exit Setup menu allows you to save changes made and close the Setup Utility. 24 Chapter 2 - Acer Aspire G5910 | Service Guide - Page 33
Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility. Chapter 2 25 - Acer Aspire G5910 | Service Guide - Page 34
Chapter 3 System Disassembly This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing - Acer Aspire G5910 | Service Guide - Page 35
procedure, perform the steps listed below: 1. 2. 3. 4. 5. Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface - Acer Aspire G5910 | Service Guide - Page 36
Removing the Side Panel 1. Remove the two screws located on the rear edge of the side panel. 2. 3. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. Lift the side panel away from the server and put it aside for reinstallation - Acer Aspire G5910 | Service Guide - Page 37
very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. disconnect the fan cable from the mainboard. 2. Use a long-nosed screwdriver to loosen the four screws on the heat sink, in the order as shown below. 3. Lift the heat sink fan assembly - Acer Aspire G5910 | Service Guide - Page 38
Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool - Acer Aspire G5910 | Service Guide - Page 39
Removing the VGA Card 1. Release the Slot cover lock. 2. 3. Remove the screw from chassis. Disconnect the power cables from the VGA card. 4. One finger Press the clip and the same time Gently pull the card to remove it from the mainboard. 31 Chapter 3 - Acer Aspire G5910 | Service Guide - Page 40
Removing the TV Card 1. Gently pull the TV card to remove it from the mainboard. Chapter 3 32 - Acer Aspire G5910 | Service Guide - Page 41
Removing the Mode Card 1. Gently pull the Mode card to remove it from the mainboard. 33 Chapter 3 - Acer Aspire G5910 | Service Guide - Page 42
Removing the Hard Disk Drive 1. Disconnect the data and power cables from the rear of the optical drive and the mainboard. 2. Remove the HDD bracket a. Remove the screw that secures the HDD bracket to the ODD bracket. b. Lift the bracket up and turn it over. Chapter 3 34 - Acer Aspire G5910 | Service Guide - Page 43
3. Remove the HDD module a. Remove the eight screws secure the HDD module to the HDD bracket. b. Slide the HDD out of the bracket. 35 Chapter 3 - Acer Aspire G5910 | Service Guide - Page 44
Removing the Front Bezel 1. Disconnect the LED cable. 2. Release the front bezel from the chassis interior. 3. Pull the bezel away from the chassis. Chapter 3 36 - Acer Aspire G5910 | Service Guide - Page 45
Removing Rear USB Board 1. Remove USB cable 2. Release the screw of rear usb. 3. Remove the rear usb board. 37 Chapter 3 - Acer Aspire G5910 | Service Guide - Page 46
Removing the Cables 1. 2. Remove power switch and LED cables from slot of M/B Remove HDD Data and ODD Data cables from slot of M/B. Pow e- Led Cabl e HDD Cabl e O DD Cabl e 3. 4. Remove USB1/2/3 cable from M/B. Remove FIO cable and Audio cable from M/B Chapter 3 38 - Acer Aspire G5910 | Service Guide - Page 47
Remove System FAN 1. Remove System FAN cable from M/B. 2. Release four screws according to the following picture. 3. Take off the system fan from chassis. 39 Chapter 3 - Acer Aspire G5910 | Service Guide - Page 48
Removing the Optical Drive 1. Disconnect the data and power cables from the rear of the optical drive. Pow er cabl e D at a cabl e 2. Remove Four screw from the optical drive. 3. Pull the drive out of the drive. Chapter 3 40 - Acer Aspire G5910 | Service Guide - Page 49
Removing the Power Supply 1. Disconnect the 24-pin and 4-pin power supply cables from the mainboard. 2. Remove the four screw that secures the power supply to the chassis. 3. Lift the power supply module out of the chassis. 41 Chapter 3 - Acer Aspire G5910 | Service Guide - Page 50
Removing the Memory Modules IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important data. 1. 2. Press the holding clips on both sides of the DIMM slot outward to release - Acer Aspire G5910 | Service Guide - Page 51
Removing the removable HDD bay 1. Remove the HDD rail 2. Remove the screws that secure the HDD bay. 3. Remove the HDD bay. 43 Chapter 3 - Acer Aspire G5910 | Service Guide - Page 52
Removing the Mainboard 1. Remove the eight screws that secure the mainboard to the chassis. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Chapter 3 44 - Acer Aspire G5910 | Service Guide - Page 53
2. Lift the board from the chassis. 3. Remove the RTC battery. 45 Chapter 3 - Acer Aspire G5910 | Service Guide - Page 54
Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer the diagnostic tests or repeating thesame operation. Refer to "Power System check - Acer Aspire G5910 | Service Guide - Page 55
is making contact that could short out power. If the problem is not evident, continue with System Internal Inspection. System Internal Inspection 1. 2. 3. 4. 5. all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system. 12. If the problem with the - Acer Aspire G5910 | Service Guide - Page 56
be generated by the system board speaker, commonly referred to as the PC speaker. AMIBIOS displays the checkpoints in the bottom right corner of the is OK. Memory not installed or memory error. VGA not installed or VGA error. Graphics card error/not installed, graphics card memory error or graphics - Acer Aspire G5910 | Service Guide - Page 57
. Both key sequence and OEM specific method is checked to determine if BIOSrecovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary,control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints sectionfor more information. Restore CPUID value back into register - Acer Aspire G5910 | Service Guide - Page 58
Checkpoint Description DA DC E1-E8 ECEE Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. OEM memory detection/configuration error. This range is reserved - Acer Aspire G5910 | Service Guide - Page 59
size equals the recovery file size. The recovery file size does not equal the found flash part size. Erase the flash part Program the flash part. The flash has been updated successfully. Make flash write disabled. Disable ATAPI hardware. Restore CPUID value back into register. Give control to F000 - Acer Aspire G5910 | Service Guide - Page 60
storage / ODD. The recovery media to support Boot function is unnecessary. Recovery step as follow: 4-1. Copy the latest BIOS ROM file to the root directory of recovery media. 4-2. Rename the BIOS ROM file to be "AMIBOOT.ROM". 4-3. Insert the recovery device to system and then power on the system - Acer Aspire G5910 | Service Guide - Page 61
Chapter 5 Jumper and Connector Information M/B Placement Chapter 5 53 - Acer Aspire G5910 | Service Guide - Page 62
Supports ~6 8. F_PANEL 9. F_USB3~4 10. CLR_CMOS 11. ME_DISABLE 12. power connector SPI debug header-factory use only Serial ATA connectors Front panel switch/LED header Front panel USB headers Clear CMOS jumper ME disable jumper Front panel USB header Front panel USB header(Card Reader) SPDIF - Acer Aspire G5910 | Service Guide - Page 63
to set jumper for correct configuration of the mainboard. Setting Jumper Use the motherboard jumpers to set system configuration options. Jumpers Checking Jumper Settings The following illustration shows the location of the motherboard jumpers. Pin 1 is labeled. Jumper CLR_CMOSCLR_CMOS Type 3-pin - Acer Aspire G5910 | Service Guide - Page 64
following for information on connecting the motherboard's optional devices: SATA1~6: Serial ATA connectors These connectors are used to support the new Serial ATA devices for the highest data transfer rates (3.0 Gb/s), simpler disk drive cabling and easier PC assembly. It eliminates limitations of - Acer Aspire G5910 | Service Guide - Page 65
motherboard. Pin 1 2 3 4 5 6 7 8 9 10 Signal Name USBPWR me USBPWR USB_FP_P0USB_FP_P1USB_FP_P0+ USB_FP_P1+ GND GND Key USB_FP_OC0 Function Front Panel USB Power Front Panel USB Power Send Clear to Send Ring Indicator No pin SPDIF_OUT1: SPDIF out header This is an optional header that provides an - Acer Aspire G5910 | Service Guide - Page 66
switch and needs to be enabled in BIOS. Pin 1 2 Signal Name Caseopen GND INT_SPK1: Internal speaker Pin 1 3 5 7 Signal Name Output_L Output_R GND N/A 2 4 6 8 Pin Signal Name GND Ground GND VCC OBR: Button recovery jumper Pin 1 2 OBR GND Signal Name PRINTER: Oboard parallel port header Pin - Acer Aspire G5910 | Service Guide - Page 67
11 13 15 17 19 21 23 25 PD7 Signal Name 10 12 14 16 18 20 22 24 26 Pin ACK PE This header allows user to protect the PC from impermissible visit. Pin 1 3 5 7 9 11 13 15 17 19 Signal Name CK_P_33M_T PM FWH4 PCIRST_L1 PCIRST_L1 VCC3 FWH0 NC 3VSBY GND LPCPD_L 2 4 6 8 10 12 14 16 18 20 Pin Signal - Acer Aspire G5910 | Service Guide - Page 68
Pin 5 7 Signal Name VCC GND 6 8 Pin Signal Name CLK DO GPIO0~1: Button recovery jumper Pin 1 2 Signal Name GP36(GP16) GND 60 Chapter 5 - Acer Aspire G5910 | Service Guide - Page 69
(Field Replaceable Unit) list in global configuration of the Aspire M5910(G) desktop computer. Refer to this chapter whenever ordering the parts to , it will NOT be noted on the printed Service Guide. For Acer authorized service providers, your Acer office may have a different part number code from - Acer Aspire G5910 | Service Guide - Page 70
Aspire M5910(G) Exploded Diagram(AM551 ASSY) NOTE: This section will be updated when more information becomes available. ITEM 1 2 3 4 CHASSIS ASM TOP-COVER ODD NAME Q'TY 1 1 1 2 ITEM 5 6 7 8 FRONT BEZEL HDD COVER SIDE COVER POWER NAME Q'TY 1 1 1 1 REMOVABLE HDD CARRIER 62 Chapter 6 - Acer Aspire G5910 | Service Guide - Page 71
Aspire M5910(G) Exploded Diagram(AM550 ASSY) NOTE: This section will be updated when more information becomes available. ITEM 1 2 3 4 CHASSIS ASM TOP-COVER ODD NAME Q'TY 1 1 1 2 ITEM 5 6 7 8 FRONT BEZEL HDD COVER SIDE COVER POWER NAME Q'TY 1 1 1 1 REMOVABLE HDD CARRIER Chapter 6 63 - Acer Aspire G5910 | Service Guide - Page 72
Aspire M5910(G) FRU List Components MB Kit MB Kit aSampras EIH57MK for M5 Intel H57 Realtek RTL8111E Giga LAN ATX W/O 1394 LF w/i D-Sub port MB.SDW07.002 Model Name or Key Spec. Acer P/N Chassis Hon Hai Chassis MicroATX HM090H with front USB 4 port for Aspire ) HI.S150F.002 Power Supply FR 500W EUP - Acer Aspire G5910 | Service Guide - Page 73
Components CPU Model Name or Key Spec. Acer P/N CPU Intel Core i7 870 LGA 2.93G 8M 1333 1156 95W B-1 Quad Core CPU Intel Core i7 860 LGA 2.8G 8M 1333 1156 95W B-1 Quad Core CPU Intel Core i5 750 LGA 2.66G 8M 1333 1156 95W B-1 CPU Intel Core i5 670 LGA 3.46G 4M 1333 1156 C-2 73W, Dual Core CPU - Acer Aspire G5910 | Service Guide - Page 74
ROHS HD5450 512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI VGA W/ATX BKT ROHS TV-Tuner Avermedia H751-A TV Tuner Card PCIe Hybrid ATSC, S/W Encoder Avermedia H751-D TV Tuner Card PCIe Hybrid DVB-T, S/W Encoder Avermedia A750 TV Tuner Card PCIe DMB-TH Digital, w/i external antenna TU.10500.045 TU.10500.048 - Acer Aspire G5910 | Service Guide - Page 75
Components Model Name or Key Spec. Lite-On PCI Modem card, D-1156I#/A7A, LSI Universal Modem (PCI) 56K V.92 - Pinball (P40) Acer P/N FX.10100.004 WLAN WP81R1, WLAN PCI Card 802.11b/g/n 1T x 2R, Realtek RTL8190 WN7600R, WLAN PCI-Ex1 card 802.11 b/g/n 1T x 2R, Ralink 1T x 2R, RT2790+RT2720 WN7601R,