Acer Aspire M3710 Service Guide
Acer Aspire M3710 Manual
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- Acer Aspire M3710 | Service Guide - Page 1
Aspire M3710 Aspire M5711 Aspire M7711 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer Aspire M3710 | Service Guide - Page 2
Revision History Please refer to the table below for the updates made on Aspire M3710/Aspire M5711/ Aspire M7711 service guide. Date Chapter Updates II - Acer Aspire M3710 | Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer Aspire M3710 | Service Guide - Page 4
to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Remind you to do specific actions relevant to the accomplishment of procedures. IV - Acer Aspire M3710 | Service Guide - Page 5
supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases - Acer Aspire M3710 | Service Guide - Page 6
Aspire M3710 Front Panel 9 Aspire M3710 Rear Panel 10 Aspire M5711 Front Panel 11 Aspire M5711 Rear Panel 12 Aspire M7711 Front Panel 13 Aspire M7711 Rear Panel 14 Hardware Specifications and Configurations 15 Power Management Function (ACPI support 40 Chapter 4 Troubleshooting 56 Chapter 5 - Acer Aspire M3710 | Service Guide - Page 7
Specifications Features Operating System … Microsoft Windows Vista (Home Basic, Home Premium, Business) Processor … Socket Type: Intel® Socket T LGA 775 pin … Processor Type: … Intel Pentium Dual Core / Core 2 Duo / Core2 Quad (up to 95W CPUs FSB 1066/1333 MHz CPUs Chipset … NV MCP7A-O (Aspire M3710 - Acer Aspire M3710 | Service Guide - Page 8
1 … Design Criteria: … Should support 1.44MB/3 mode 3.5" Devices SATA … Slot Type: SATA slot … Slot Quantity: 6 … Storage Type support: … HDD/CD-ROM/CD-RW/ Connectors support: … Rear 6 jack follow HD audio definition, example as below … Audio jacks color coding: should meet Microsoft Windows Logo - Acer Aspire M3710 | Service Guide - Page 9
2x5pin onboard jumper BIOS … BIOS Type: Phoenix Award or AMI Kernel with Acer skin … Size: 4Mb … Note: … Boot ROM should be included service BIOS) … BIOS shall auto detect FDD to avoid checksum error when boot I/O Connector … Controller: Super I/O ITE 8718/JX (F stepping or after; must full support - Acer Aspire M3710 | Service Guide - Page 10
(Aspire M3710 series only) 1 RJ45 LAN port, … 1 IEEE 1394 port (6 pin) (Aspire sku only) … 4 USB ports … 7.1 channel phone jack (6 audio jacks) On-board connectors … 1 CPU socket … 4 DDR-2 memory sockets … 1 PCI Express x16 slot … 1 PCI Express x 1 slot … 2 PCI slots … 1 FDD slot … 6 SATA connectors - Acer Aspire M3710 | Service Guide - Page 11
Features for internal mounting tab … Location of 4 external mounting holes … Power Supply Electrical Design Feature … 400W/300W/250W in stable mode (Acer Assign System Power Unit) … Design for NVidia MCP7A/B series chipset compatible system … Voltage design should be covered +5V, +3.3V, +12V, +5VSB - Acer Aspire M3710 | Service Guide - Page 12
… PFC version will not provide switch selector for 115/230V AC input but it should be universal for Europe and China … Non-PFC version should provide switch selector for 115/230V AC input and universal for worldwide … PS2 style 6 - Acer Aspire M3710 | Service Guide - Page 13
Main board Placement 7 - Acer Aspire M3710 | Service Guide - Page 14
Block Diagram 1 8 - Acer Aspire M3710 | Service Guide - Page 15
Block Diagram 2 8 - Acer Aspire M3710 | Service Guide - Page 16
Aspire M3710 Front Panel The computer's front panel consists of the following: Label 1 2 3 4 5 6 7 8 Description USB ports Optical drive Card reader FDD Cover Speaker/Microphone jack Power button Power and HDD LED Acer Logo 9 - Acer Aspire M3710 | Service Guide - Page 17
Aspire M3710 Rear Panel Label Description 1 Power card socket 2 Voltage selector switch 3 PS/2 keyboard connector 4 HDMI connector 5 Com Description 8 Fan aperture 9 PS/2 mouse connector 10 System Fan 11 Monitor connector 12 1394 connector 13 LAN connector 14 Lock Handle 10 - Acer Aspire M3710 | Service Guide - Page 18
Aspire M5711 Front Panel Label 1 2 3 4 5 6 7 Description USB ports Floppy disk drive Acer Logo Optical drive Card reader Power button LED module Speaker/ Microphone jack 11 - Acer Aspire M3710 | Service Guide - Page 19
Aspire M5711 Rear Panel Label Description 1 Power card socket 2 Voltage selector switch 3 PS/2 keyboard connector 4 USB connector 5 Audio connector 6 Fan aperture 7 PS/2 mouse connector Label Description 8 System Fan 9 1394 connector 10 LAN connector 11 Lock Handle 12 - Acer Aspire M3710 | Service Guide - Page 20
Aspire M7711 Front Panel Label 1 2 3 4 Description Media Control Interface Optical drive Acer Logo Power button 13 - Acer Aspire M3710 | Service Guide - Page 21
Aspire M7711 Rear Panel Label Description 1 Power card socket 2 PS/2 keyboard connector 3 USB 2.0 connector 4 Audio connector 5 Fan aperture Label Description 6 PS/2 mouse connector 7 System Fan 8 1394 connector 9 LAN connector 10 14 - Acer Aspire M3710 | Service Guide - Page 22
Device Boot Support Support to LS-120 drive Support to BIOS boot block feature Specification Phoenix Award or AMI Kernel with Acer skin V6.0 SPI Flash 4Mb SMBIOS (DMI) 2.4/DMI 2.0 (log file) - 1st priority: SATA HDD - 2nd priority: CD-ROM - 3rd priority: FDD - 4th priority: LAN - 5th priority - Acer Aspire M3710 | Service Guide - Page 23
Support memory type Support memory interface Support memory voltage Support memory module package Support to parity check feature Support to error correction code (ECC) feature Memory module combinations Specification 4 slot 512MB/1GB/2GB DDR2 DDR2 800MHz 1.8V 240-pin DDR2 Yes No You can install - Acer Aspire M3710 | Service Guide - Page 24
Mono or stereo Compatibility Music synthesizer Sampling rate MPU-401 UART support Microphone jack Headphone jack SATA Interface Item SATA controller SATA controller resident bus Number of SATA channel Support bootable CD-ROM Specification NV MCP7A-O/ MCP7A-D ALC888S codec 7.1 Enable/disable by BIOS - Acer Aspire M3710 | Service Guide - Page 25
Floppy disk drive Interface Item Specification Floppy disk drive controller ITE 8718F/JX Floppy disk drive controller resident bus ISA bus Support FDD format 360KB, 720KB, 1.2MB, 1.44MB, 2.88MB Parallel Port Item Parallel port controller Parallel port controller resident bus Number of - Acer Aspire M3710 | Service Guide - Page 26
Environmental Requirements Item Temperature Operating Non-operating Humidity Operating Non-operating Vibration Operating (unpacked) Specification +5°C ~ +35°C -20 ~ +60°C (Storage package) 15% to 80% RH 10% to 90% RH 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes 5 ~ - Acer Aspire M3710 | Service Guide - Page 27
20 - Acer Aspire M3710 | Service Guide - Page 28
the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM. NOTE: If you repeatedly receive Run Setup messages, the battery may be bad/flat. In this case, the - Acer Aspire M3710 | Service Guide - Page 29
Entering Setup Power on the computer and the system will start POST (Power On Self Test) process. When the message of "Press DEL to enter SETUP" appears on the screen, press the key of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter - Acer Aspire M3710 | Service Guide - Page 30
features This setup page includes all advanced chipset features Integrated Peripherals This setup page includes all onboard peripherals Power Management Setup PC Health Status Frequency/Voltage Control This setup page includes all the items of Green function features This setup page is the - Acer Aspire M3710 | Service Guide - Page 31
, BIOS version, etc. This information is necessary for troubleshooting (maybe required when asking for technical support). The following table describes the parameters found in this menu: Parameter Processor Type Processor Speed System Memory Product Name System Serial Number System BIOS Version - Acer Aspire M3710 | Service Guide - Page 32
in the month. Year: from 1999 to 2099 To set the time following The items format is [hour] the hour-minute-second [minute][second]. The time is calculated format base on the 24-hour timer clock. This item enables use to All Errors select the situation if the No Errors BIOS stops - Acer Aspire M3710 | Service Guide - Page 33
Advanced Setup The following screen shows the Advanced Setup: The following table describes the parameters found in this menu. Parameter Quick Boot 1 st Boot Device 2 nd Boot Device Hard Disk Drives Optical Disk Drive Boot up Num-Lock On Boot Sector Virus Protection Description Options Allows - Acer Aspire M3710 | Service Guide - Page 34
Advanced Chipset Setup The following table describes the parameters found in this menu. Parameter Intel EIST Intel(R) VT Intel XD Bit Primary Video Description For Intel platform For Intel platform For Intel platform Priority for Auto : PCIE -> Onboard -> PCI Options Disabled/Enabled Disabled/ - Acer Aspire M3710 | Service Guide - Page 35
Integrated Peripherals The following table describes the parameters found in this menu. 28 - Acer Aspire M3710 | Service Guide - Page 36
Support Onboard Audio Controller Onboard LAN Controller Onboard LAN Option ROM Onboard 1394 Controller Onboard Floppy Controller Serial Port1 Address Serial Port2 Address Serial Port2 Mode Description This item is only available when onboard SATA Mode Options Native IDE/RAID/AHCI Disabled/Enabled - Acer Aspire M3710 | Service Guide - Page 37
Power Management The Power Management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use. The following screen shows the Power Management parameters and their default settings: The following table describes - Acer Aspire M3710 | Service Guide - Page 38
PC Health Status The following table describes the parameters found in this menu: Vcore Parameter CPU Temperature CPU/SYSTEM FAN Speed (RPM) CPU Smart FAN Control Description Detect system's voltage status automatically Detect CPU Temperature automatically Detect CPU/SYSTEM Fan Speed Status - Acer Aspire M3710 | Service Guide - Page 39
Frequency/Voltage Control The following table describes the parameters found in this menu: Parameter CPU Spread Spectrum Description Always auto detect Spread Spectrum Options Disabled/Enabled 32 - Acer Aspire M3710 | Service Guide - Page 40
table describes the parameters found in this menu: Parameter Change Supervisor Password Description This item is only available when supervisor password is installed, If clear supervisor password, user password should also be cleared. All setup items will be view-only except user password item - Acer Aspire M3710 | Service Guide - Page 41
Default Settings This option opens a dialog box that lets you install defaults for all appropriate items in the Setup Utility. The following automatically detects. This option opens a dialog box that lets you install optimized defaults for all appropriate items in the Setup Utility. Options 34 - Acer Aspire M3710 | Service Guide - Page 42
Save & Exit Setup Highlight this item and press to save the changes that you have made in the Setup Utility and exit the Setup Utility. The following table describes the parameters found in this menu: Parameter Description Save & Exit Setup Press to save the changes that have - Acer Aspire M3710 | Service Guide - Page 43
Exit Without Saving Highlight this item and press to discard any changes that you have made in the Setup Utility and exit the Setup Utility. Parameter Exit Without Saving Description Press to discard any changes and exit the Setup Utility Options 36 - Acer Aspire M3710 | Service Guide - Page 44
Chapter 3 Machine Disassembly and Replacement To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter. Phillips screwdriver (may require different size). NOTE: The screws for the different components vary - Acer Aspire M3710 | Service Guide - Page 45
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. 2.Unplug the AC adapter and all power and signal cables from the system 38 - Acer Aspire M3710 | Service Guide - Page 46
Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it. 39 - Acer Aspire M3710 | Service Guide - Page 47
Aspire M3710/5711/7711 Standard Disassembly Process Process: Bezel Label 1. According to the requirement, paste ATI, OS, CPU, HDMI and marketing label by SKU. Aspire M3710 Aspire M5711 40 - Acer Aspire M3710 | Service Guide - Page 48
Aspire M1640 41 - Acer Aspire M3710 | Service Guide - Page 49
Remove side cover Process: 1. Put the Computer on the worktable lightly. 2. Release left side cover with 2 screws then remove left side cover. Remove CPU fan pipe Process: 1. Release the CPU pipe. 42 - Acer Aspire M3710 | Service Guide - Page 50
Remove Cards Process: 1. Release the slot cover tooless 2. Remove VGA ､TV､Modem Card，the following list is for your reference about the mutual location relation (Optional by SKU). VGA card TV card Modem card Notice: I. Remove card, don't touch any electric parts on PCB. SLOT 1 SLOT 2 VGA card TV - Acer Aspire M3710 | Service Guide - Page 51
Remove HDD Data Cables Process: 1. Remove master HDD from M/B SATA1. 2. Remove slave ODD data cable from M/B SATA3. ATA3 slot on M/B SATA1 slot on M/B Remove slave HDD Remove master HDD 44 - Acer Aspire M3710 | Service Guide - Page 52
Remove ODD DATA cable Process: 1. Remove master ODD data cable from Master ODD. 2. Remove slave ODD data cable from master and Slave ODD (Optional by SKU) Remove master ODD Slave ODD SATA2 Remove HDD power cable Process: 1. Remove master HDD data cable from master HDD. 2. Remove slave HDD data - Acer Aspire M3710 | Service Guide - Page 53
Remove Cables Process: 1. Remove front audio cable from M/B "JAUD2" 2. Remove SPDIF cable from M/B" JSPDIF02" 3. Remove front USB cable from USB2 and USB3. 4. Remove card reader USB cable from USB1. 5. Release cable clip (no modem and audio cable is longer). Cable clip JSPDIF02 JAUD2 Notice: - Acer Aspire M3710 | Service Guide - Page 54
Remove HDD Process: 1. Remove Master HDD from the first HDD location. 2. Remove Slave HDD from the second HDD location. (Optional by SKU) Slave HDD Master HDD 47 - Acer Aspire M3710 | Service Guide - Page 55
Remove ODD power cable Process: 1. Remove ODD power cable from master ODD (for SATA ODD). 2. Remove ODD power cable from slave ODD (for SATA ODD). Master ODD SATA power cable Remove card reader Process: 1. Remove card reader from chassis. 48 - Acer Aspire M3710 | Service Guide - Page 56
Remove FDD Cable Process: 1. Remove FDD digital cable just as pictures (Optional by SKU). 2. Plug 4 pins power cord from FDD slot. Remove from FDD Remove from M/B 3. Remove front bezel light cable from PATA power cable Remove Front bezel light cable "FDD1" slot 49 - Acer Aspire M3710 | Service Guide - Page 57
Process: Remove ODD 1. Push the lock handle release ODD. 2. Remove Master ODD from the location. 3. Remove slave ODD from the location. (Optional by SKU) Master ODD location Slave ODD location 50 - Acer Aspire M3710 | Service Guide - Page 58
Process: Remove Cables 1. Remove M/B power cable from M/B "ATX1". 2. Remove 12 V power cable from M/B" JPW1" M/B IED1 ODD connector M/B power cable 12 V Power cable 3. Remove panel power cable from" F-PANEL1". 4. Remove System Fan cable from M/B"SYS-F2". System Fan cable F-PANEL1 51 - Acer Aspire M3710 | Service Guide - Page 59
Remove System FAN Process: 1. Release four screws according to the following picture. 2. Remove Sys FAN (Optional by SKU) Release four screws. 4 1 2 3 The direction of System FAN 52 - Acer Aspire M3710 | Service Guide - Page 60
Remove mother board Process: 1. Release 8 pcs screws form the corresponding hole. 2. Release screws according to the following picture in turn. 3. Remove the Mother board from chassis. 53 - Acer Aspire M3710 | Service Guide - Page 61
1. Remove cooler power cable from M/B "CPU-F2". 2. Release screw 1 first, then fixes screw 2, screw 3 & screw 4 (As Picture). 3. Remove Cooler from the Retention module. Remove memory Process: 1. Remove the first Memory from DIMM0 2. Remove the second Memory from DIMM1(Optional by SKU). 54 - Acer Aspire M3710 | Service Guide - Page 62
Remove CPU Process: 1. Remove CPU according following the pictures. Lock the Handle Remove I/O shielding Process: 1. Remove I/O Shielding. 55 - Acer Aspire M3710 | Service Guide - Page 63
Chapter 4 Troubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics: … Power-On Self-Test (POST) … POST Check Points … POST Error Messages List … Error Symptoms List 56 - Acer Aspire M3710 | Service Guide - Page 64
Chapter 5 57 - Acer Aspire M3710 | Service Guide - Page 65
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ATX_POWER: ATX 24-pin Power Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Pin 1 2 3 4 5 6 7 8 9 10 11 12 Signal Name +3.3 +3.3 COM +5V COM +5V COM PWR OK 5VSB +12V +12V +3.3V Pin 13 14 15 16 17 18 19 20 21 22 23 24 Signal Name +3.3V -12V COM PS_ON COM COM COM -5V +5V - Acer Aspire M3710 | Service Guide - Page 67
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the FRU (Field Replaceable Unit) listing in global configurations of Aspire M3710/5711/7711. Refer to this chapter whenever ordering for parts to made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to - Acer Aspire M3710 | Service Guide - Page 71
Exploded Diagram NO 1 2 3 4 5 6 7 8 9 DESCRIPTION AM320_MAIN_BEZEL AM320_USB AM320_USB_PANEL FDD_LOCK_SLIDE CD_ROM LOCK SLIDE CHASSIS USB_PCB_ASN USB-SHIELDING RIGHT SIDE DOCR NO 10 11 12 13 14 15 16 17 18 DESCRIPTION POWER SUPPLY FAN PCI-BRACKET LEFT SIDE DOOR HOTHER BOARD HDD 3.5 DEVICE CD-ROM - Acer Aspire M3710 | Service Guide - Page 72
NO 1 2 3 4 5 6 7 8 9 10 DESCRIPTION AM520-MAIN-BEZEL 3-25-COVER 5-25-COVER AM520-USB AM520-USB-PENEL CHASSIS USB-PCE-ASN USB-SHTELDING RIGHT SIDE DOOR POWER SUPPLY NO 11 12 13 14 15 16 17 18 19 20 DESCRIPTION FAN PCI-BRACKET LEFT SIDE DOOR NOTHERBOARD HDD 3.5' DEVICE CD-ROM HDD-LOCK-SLIDE FDD- - Acer Aspire M3710 | Service Guide - Page 73
FIO-RACK) NO 14 15 16 17 18 19 20 21 22 23 24 24 26 DESCRIPTION FIO-RACK FRONT-AXES STANDOFF-A BASE BEZEL FOR ACER RUBBER-FOOT(FRONT) SCREW RUBBER-FOOT(BACK) GLIP CLAMP CHF-B-3M PLT,BK,I/O,EVT 2-PCI-SHIELD 1-BACK