Acer Aspire M3910 Service Guide
Acer Aspire M3910 Manual
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Acer Aspire M3910 manual content summary:
- Acer Aspire M3910 | Service Guide - Page 1
Acer Aspire M3910(G) Service Guide PRINTED IN TAIWAN - Acer Aspire M3910 | Service Guide - Page 2
Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates ii - Acer Aspire M3910 | Service Guide - Page 3
may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. iii - Acer Aspire M3910 | Service Guide - Page 4
, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following - Acer Aspire M3910 | Service Guide - Page 5
related to the current topic. Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. v - Acer Aspire M3910 | Service Guide - Page 6
(e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those - Acer Aspire M3910 | Service Guide - Page 7
Removing the Processor Removing the VGA Card Removing the TV Card Removing the Mode Card Removing the Hard Disk Drive Removing the Front Bezel Removing the Optical Drive Removing the Rear USB Board Removing the Cables Removing the System FAN Removing the Power Supply Removing the Memory Modules - Acer Aspire M3910 | Service Guide - Page 8
FRU (Field Replaceable Unit) List Aspire M3910(G) Exploded Diagram(AM350-ASSY) Aspire M3910(G) Exploded Diagram(AM351-ASSY) Aspire M3910(G) FRU List 60 61 62 63 viii - Acer Aspire M3910 | Service Guide - Page 9
X-window mode FreeDos Processor • • • Socket Type: Intel Socket T LGA 1156 pin Socket Quantity: 1 Processor Type: • Intel Lynnfield / Clarkdale 95W + 65W FMB • FMB • Chipset • • PCH: Intel H57 Design Criteria: • Must meet Intel Lynnfield and Clarkdale platform design guides Should support - Acer Aspire M3910 | Service Guide - Page 10
• • 1GB to 16GB Max memory support Must meet Intel Lynnfield and Clarkdale Chipset platform design guide Design Criteria: • Hard disk • • • Support up to two SATA ports 3.5", 25.4mm Capacity and models are listed on AVLC Optical disk Support two SATA 5.25" standard ODD Support DVD-ROM, DVD- - Acer Aspire M3910 | Service Guide - Page 11
Acer pin define 1 * H1X4 CPU with SAMRT FAN controller 1 * H1X3 System with SAMRT FAN controller 1 * H1X4 SPDIFOUT Header for Acer pin define 1 * H3X1 Clear CMOS Header (with jumper) 1 * onboard Buzzer 2 * H1X2 GPIO header System BIOS • • 16MBits / 2M Bytes AMI Kernel with Acer skin Power supply - Acer Aspire M3910 | Service Guide - Page 12
Block Diagram 4 Chapter 1 - Acer Aspire M3910 | Service Guide - Page 13
interior and exterior components. Front Panel 8 1 2 3 4 5 7 6 No. 1 2 3 4 5 6 7 8 Component USB 2.0 ports Acer logo Optical drive button Optical drive button (Removable HDD bay for AM351 bezel) 16 in 1 Card Reader Power button Headphone/Speaker-out/line-out jack Microphone-in jack Chapter 1 5 - Acer Aspire M3910 | Service Guide - Page 14
Rear Panel 1 14 2 13 3 12 4 11 5 10 6 7 8 9 No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Component Power connector PS2 keyboard port HDMI port VGA port USB 2.0 ports Mic-in Line-out Expansion slot (graphics card and TV tuner card and Mode card) Line-in USB 2.0 ports LAN connector System FAN PS2 - Acer Aspire M3910 | Service Guide - Page 15
BIOS ROM type BIOS ROM size Support protocol Device Boot Support Specification AMI Kernel with Acer skin P01-A0 SPI ROM 2Mb SMBIOS(DMI)2.4/DMI2.0 Support BBS spec 1st priority: HDD 2nd priority: CD-ROM 3th priority: Removable Device 4th priority: LAN YES Support to LS-120 drive Support to BIOS - Acer Aspire M3910 | Service Guide - Page 16
Memory Supported System Memory Item Memory slot number Support Memory size per socket Support memory type Support memory interface Support memory voltage Support memory module package Support to parity check feature Specification game experience for PC users. No 192KHz (max) No Supported Chapter - Acer Aspire M3910 | Service Guide - Page 17
Item Universal HCI USB Class USB Connectors Quantity Specification USB 2.0/1.1 Support legacy keyboard for legacy mode 6 back real all 3 axes. 15% to 80% RH 10% to 90% RH +5°C ~ +35°C -20 ~ +60°C (Storage package) Specification Power Management Devices Power Button USB Keyboard/Mouse PME RCT WOR • • - Acer Aspire M3910 | Service Guide - Page 18
Windows. Resume recovery time 3-5sec Global Standby Mode Global power management timer(2-120minutes,time step=10minute). Hard disk drive ACPI specification 1.0b S0,S1,S2 and S5 sleep state support. On board device power management support. On board device configuration support. 10 Chapter - Acer Aspire M3910 | Service Guide - Page 19
nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide. The screenshots used in this guide display default system values. These values - Acer Aspire M3910 | Service Guide - Page 20
Entering CMOS setup 1. Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be - Acer Aspire M3910 | Service Guide - Page 21
following main setup categories. Parameter Product Information Standard CMOS Features Advanced BIOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency/Voltage Control BIOS Security Features Load Default Setting Save & Exit Setup Exit Without - Acer Aspire M3910 | Service Guide - Page 22
reference only and are not user-configurable. Parameter Processor Type Processor Speed System Memory Product Name System Serial Number System BIOS Version BIOS Release Date Asset Tag Number Description Type of CPU installed on the system. Speed of the CPU installed on the system. Total size of - Acer Aspire M3910 | Service Guide - Page 23
Standard CMOS Features Parameter System Date System Time Halt On Description Set the date following the weekday-month-day-year format. Set the system time following the hour-minute-second format. Determines whether the system will stop for an error during the POST. Option All, But Keyboard No - Acer Aspire M3910 | Service Guide - Page 24
Hard Disk Drive Priority submenu and specify the boot device priority sequence from available hard drives. Press Enter to access the Optical Disk Drive priority sequence from available removable drives. Selects power on state for Num Lock. Enables or disables BIOS to display error beeps or messages - Acer Aspire M3910 | Service Guide - Page 25
OS to reduce power consumption. When disabled, the system operates at maximum CPU speed. When enabled, the processor disables code memory above the total physical memory. Select a Video memory size Select a DVMT memory size Enabled Disabled Memory Hole Remapping Video Memory Size DVMT Memory - Acer Aspire M3910 | Service Guide - Page 26
for legacy USB devices. Enables or disables support for legacy USB devices. Enables or disables the onboard audio controller. Enables or disables the onboard LAN controller. Enables or disables the load of embedded option ROM for onboard network controller. Option Enabled Disabled RAID Native IDE - Acer Aspire M3910 | Service Guide - Page 27
Setup Parameter ACPI Suspend Mode Deep power off mode Power On by RTC Alarm Power On by PCIE Devices Power On by PCI Devices Wake Up by PS/2 KB/ Mouse Wake Up by USB KB/ Mouse Restore On AC Power Loss Description Select an ACPI state. Select the Deep power off Mode Enables or Disables to - Acer Aspire M3910 | Service Guide - Page 28
PC Health Status Parameter Smart FAN Description Enables or disables the smart system fan control function. Option Enabled Disabled 20 Chapter 2 - Acer Aspire M3910 | Service Guide - Page 29
's EMI. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up. Option Enabled Disabled Enabled Disabled Chapter 2 21 - Acer Aspire M3910 | Service Guide - Page 30
Indicates the status of the supervisor password. Indicates the status of the user password. Supervisor password prevents unauthorized access to the BIOS Setup Utility. Press Enter to change the Supervisor password. Setting a supervisor password 1. Use the up/down arrow keys to select Change - Acer Aspire M3910 | Service Guide - Page 31
Settings The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these - Acer Aspire M3910 | Service Guide - Page 32
Save & Exit Setup The Save & Exit Setup menu allows you to save changes made and close the Setup Utility. 24 Chapter 2 - Acer Aspire M3910 | Service Guide - Page 33
Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility. Chapter 2 25 - Acer Aspire M3910 | Service Guide - Page 34
Chapter 3 System Disassembly This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing - Acer Aspire M3910 | Service Guide - Page 35
procedure, perform the steps listed below: 1. 2. 3. 4. 5. Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface - Acer Aspire M3910 | Service Guide - Page 36
Removing the Side Panel 1. Remove the two screws located on the rear edge of the side panel. 2. 3. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. Lift the side panel away from the server and put it aside for reinstallation - Acer Aspire M3910 | Service Guide - Page 37
Removing the Heat Sink Fan Assembly WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. disconnect the fan cable from the mainboard. 2. Use a long-nosed screwdriver to loosen the four screws on the heat sink, in the order as - Acer Aspire M3910 | Service Guide - Page 38
from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before handling. 1. Release the load lever. 2. 3. Lift the load lever and - Acer Aspire M3910 | Service Guide - Page 39
Removing the VGA Card 1. Release the Slot cover lock. 2. 3. Remove the screw from chassis. Disconnect the power cables from the VGA card. 4. One finger Press the clip and the same time Gently pull the card to remove it from the mainboard. 31 Chapter 3 - Acer Aspire M3910 | Service Guide - Page 40
Removing the TV Card 1. Gently pull the TV card to remove it from the mainboard. Removing the Mode Card 1. Gently pull the Mode card to remove it from the mainboard. Chapter 3 32 - Acer Aspire M3910 | Service Guide - Page 41
Removing the Hard Disk Drive 1. Disconnect the data and power cables from the rear of the optical drive and the mainboard. 2. Remove the HDD bracket a. Remove the screw that secures the HDD bracket to the ODD bracket. b. Lift the bracket up and turn it over. 33 Chapter 3 - Acer Aspire M3910 | Service Guide - Page 42
3. Remove the HDD module a. Remove the eight screws secure the HDD module to the HDD bracket. b. Slide the HDD out of the bracket. Chapter 3 34 - Acer Aspire M3910 | Service Guide - Page 43
Removing the Front Bezel 1. 2. Remove the side panel. Refer to the previous section for instructions. Disconnect the LED cable. 3. Release the front bezel from the chassis interior. 4. Pull the bezel away from the chassis. 35 Chapter 3 - Acer Aspire M3910 | Service Guide - Page 44
Removing the Optical Drive 1. Disconnect the data and power cables from the rear of the optical drive. Pow er cabl e D at a cabl e 2. Remove Four screw from the optical drive. 3. Pull the drive out of the drive. Chapter 3 36 - Acer Aspire M3910 | Service Guide - Page 45
Removing Real USB Board 1. Remove USB cable 2. Release the screw of real usb. 3. Remove the real usb board. 37 Chapter 3 - Acer Aspire M3910 | Service Guide - Page 46
Removing Cables 1. 2. Remove power switch and LED cables from slot of M/B Remove HDD Data and ODD Data cables from slot of M/B. Pow e- Led Cabl e HDD Cabl e O DD Cabl e 3. 4. Remove USB1/2/3 cable from M/B. Remove FIO cable and Audio cable from M/B Chapter 3 38 - Acer Aspire M3910 | Service Guide - Page 47
Remove System FAN 1. Remove System FAN cable from M/B. 2. Release four screws according to the following picture. 3. Take off the system fan from chassis. 39 Chapter 3 - Acer Aspire M3910 | Service Guide - Page 48
Removing the Power Supply 1. Disconnect the 24-pin and 4-pin power supply cables from the mainboard. 2. Remove the four screw that secures the power supply to the chassis. 3. Lift the power supply module out of the chassis. Chapter 3 40 - Acer Aspire M3910 | Service Guide - Page 49
Removing the Memory Modules IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important data. 1. 2. Press the holding clips on both sides of the DIMM slot outward to release - Acer Aspire M3910 | Service Guide - Page 50
Removing the removable HDD bay 1. Remove the HDD rail 2. Remove the screws that secure the HDD bay. 3. Remove the HDD bay. Chapter 3 42 - Acer Aspire M3910 | Service Guide - Page 51
the Mainboard 1. Remove the eight screws that secure the mainboard to the chassis. 2. Lift the board from the chassis. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. 43 - Acer Aspire M3910 | Service Guide - Page 52
3. Punching in IO Shield then you can remove it. 4. Remove the RTC battery. Note:RTC battery has been highlighted with the yellow circle as above image shows.Please detach the RTC battery and follow local regulations for disposal. Chapter 3 44 - Acer Aspire M3910 | Service Guide - Page 53
Chapter 4 System Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. NonAcerproducts, prototype cards, or modified options - Acer Aspire M3910 | Service Guide - Page 54
to their appropriate connectors. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system. 12. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 46 Chapter - Acer Aspire M3910 | Service Guide - Page 55
One short beep System is ready. System is OK. Memory not installed or memory error. VGA not installed or VGA error. Graphics card error/not installed, graphics card memory error or graphics card BIOS checksum error. BIOS damaged. BIOS is damaged, BIOS POST jumps to Boot Block to execute the default - Acer Aspire M3910 | Service Guide - Page 56
control is given to it. BIOS now executes out of RAM. Copies compressed boot block code to memory in right segments. Copies BIOS from ROM to RAM for faster access. Performs main BIOS checksum and updates recovery status accordingly. Both key sequence and OEM specific method is checked to determine - Acer Aspire M3910 | Service Guide - Page 57
Checkpoint Description DA DC E1-E8 ECEE Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. OEM memory detection/configuration error. This range is reserved - Acer Aspire M3910 | Service Guide - Page 58
code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ - Acer Aspire M3910 | Service Guide - Page 59
storage / ODD. The recovery media to support Boot function is unnecessary. Recovery step as follow: 4-1. Copy the latest BIOS ROM file to the root directory of recovery media. 4-2. Rename the BIOS ROM file to be "AMIBOOT.ROM". 4-3. Insert the recovery device to system and then power on the system - Acer Aspire M3910 | Service Guide - Page 60
Chapter 5 Jumper and Connector Information M/B Placement Chapter 5 52 - Acer Aspire M3910 | Service Guide - Page 61
20. ATX_12V Standard 24-pin ATX power connector SPI debug header-factory use only Serial ATA connectors Front panel switch/LED header Front panel USB headers Clear CMOS jumper ME disable jumper Front panel USB header Front panel USB header(Card Reader) SPDIF out header Front panel audio header - Acer Aspire M3910 | Service Guide - Page 62
the jumper caps are Placed on the correct pins. Checking Jumper Settings The following illustration shows the location of the motherboard jumpers. Pin 1 is labeled. Jumper CLR_CMOSCLR_CMOS Type 3-pin Description CLEAR CMOS Setting (default) 1-2: NORMAL 2-3: CLEAR Before clearing the CMOS, make - Acer Aspire M3910 | Service Guide - Page 63
motherboard's optional devices: SATA1~6: Serial ATA connectors These connectors are used to support the new Serial ATA devices for the highest data transfer rates (3.0 Gb/s), simpler disk drive The motherboard has four USB ports installed on the rear edge I/O port array. Additionally, some computer - Acer Aspire M3910 | Service Guide - Page 64
motherboard. Pin 1 2 3 4 5 6 7 8 9 10 Signal Name USBPWR me USBPWR USB_FP_P0USB_FP_P1USB_FP_P0+ USB_FP_P1+ GND GND Key USB_FP_OC0 Function Front Panel USB Power Front Panel USB Power Send Clear to Send Ring Indicator No pin SPDIF_OUT1: SPDIF out header This is an optional header that provides an - Acer Aspire M3910 | Service Guide - Page 65
intrusion detection switch and needs to be enabled in BIOS. Pin 1 2 Signal Name Caseopen GND INT_SPK1: Internal speaker Pin 1 3 5 7 Signal Name Output_L Output_R GND N/A 2 4 6 8 Pin Signal Name GND Ground GND VCC OBR: Button recovery jumper Pin 1 2 OBR GND Signal Name PRINTER: Oboard parallel - Acer Aspire M3910 | Service Guide - Page 66
the PC from impermissible visit. Pin 1 3 5 7 9 11 13 15 17 19 Signal Name CK_P_33M_T PM FWH4 PCIRST_L1 PCIRST_L1 VCC3 FWH0 NC 3VSBY GND LPCPD_L 2 4 6 8 10 12 14 16 18 20 Pin Signal Name GND NC SMBDATA FWH2 FWH1 GND NC SIRQ GND SMBCLK SPI_DEBUG: SPI_DEBUG header Pin 1 3 Chapter 5 Signal Name - Acer Aspire M3910 | Service Guide - Page 67
Pin 5 7 Signal Name VCC GND 6 8 Pin Signal Name CLK DO GPIO0~1: Button recovery jumper Pin 1 2 Signal Name GP36(GP16) GND 59 Chapter 5 - Acer Aspire M3910 | Service Guide - Page 68
(Field Replaceable Unit) list in global configuration of the Aspire M3910(G) desktop computer. Refer to this chapter whenever ordering the parts to , it will NOT be noted on the printed Service Guide. For Acer authorized service providers, your Acer office may have a different part number code from - Acer Aspire M3910 | Service Guide - Page 69
Aspire M3910(G) Exploded Diagram(AM350-ASSY) NOTE: This section will be updated when more information becomes available. ITEM 1 2 3 CHASSIS ASM TOP-COVER FRONT BEZEL NAME Q'TY 1 1 1 ITEM 4 5 6 NAME HDD BRACKET SIDE COVER POWER Q'TY 1 1 1 61 Chapter 6 - Acer Aspire M3910 | Service Guide - Page 70
Aspire M3910(G) Exploded Diagram(AM351-ASSY) NOTE: This section will be updated when more information becomes available. ITEM 1 2 3 4 CHASSIS ASM TOP-COVER NAME Q'TY 1 1 1 ITEM 5 6 7 NAME HDD BRACKET SIDE COVER POWER Q'TY 1 1 1 REMOVABLE HDD BRACKET FRONT BEZEL Chapter 6 62 - Acer Aspire M3910 | Service Guide - Page 71
LAN ATX W/O 1394 LF w/i D-Sub+HDMI port MB.SDX07.002 Model Name or Key Spec. Acer P/N Chassis Hon Hai Chassis MicroATX HM090G with front USB 4 port for Aspire System Fan SYSTEM FAN KDE 1209/GP 92*92*25 (ROHS) HI.S150F.002 Power Supply FR 500W EUP 82+ (ES5.0) FR 500W EUP 82+ (ES5.0) FR 500W EUP - Acer Aspire M3910 | Service Guide - Page 72
CPU Model Name or Key Spec. Acer P/N CPU Intel Core i7 870 LGA 2.93G 8M 1333 1156 95W B-1 Quad Core CPU Intel Core i7 860 LGA 2.8G 8M 1333 1156 95W B-1 Quad Core CPU Intel Core i5 750 LGA 2.66G 8M 1333 1156 95W B-1 CPU Intel Core i5 670 LGA 3.46G 4M 1333 1156 C-2 73W, Dual Core CPU Intel Core i5 - Acer Aspire M3910 | Service Guide - Page 73
BKT ROHS HD5450 512MB SDDR 3 (64BITS) SAMSUNG DVI HDMI VGA W/ATX BKT ROHS TV-Tuner Avermedia H751-A TV Tuner Card PCIe Hybrid ATSC, S/W Encoder Avermedia H751-D TV Tuner Card PCIe Hybrid DVB-T, S/W Encoder Avermedia A750 TV Tuner Card PCIe DMB-TH Digital, w/i external antenna TU.10500.045 TU.10500 - Acer Aspire M3910 | Service Guide - Page 74
Components Model Name or Key Spec. Lite-On PCI Modem card, D-1156I#/A7A, LSI Universal Modem (PCI) 56K V.92 - Pinball (P40) Acer P/N FX.10100.004 WLAN WP81R1, WLAN PCI Card 802.11b/g/n 1T x 2R, Realtek RTL8190 WN7600R, WLAN PCI-Ex1 card 802.11 b/g/n 1T x 2R, Ralink 1T x 2R, RT2790+RT2720 WN7601R,