Acer Aspire M3970 Acer Aspire M3970 Service Guide
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Acer Aspire M3970 manual content summary:
- Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 1
Acer Aspire M3970 Service Guide PRINTED IN TAIWAN - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 2
Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates ii - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 3
may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. iii - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 4
specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 5
. WARNING CAUTION IMPORTANT Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. v - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 6
regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 7
Side Panel 25 Removing the Front Bezel 26 Removing the Heat Sink Fan Assembly 27 Removing the Processor 29 Removing the VGA Card 31 Removing the Wireless LAN Card 32 Removing the TV-Tuner Card 33 Removing the PCI-E Modem Card 34 Removing the Memory Modules 35 Removing the Hard Disk - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 8
the PCI-E Modem Card 74 Install the TV-Tuner Card 75 Install the Wireless LAN Card 76 Install the VGA Card 77 Install the Front Bezel 78 Install the Side Panel 79 System Troubleshooting 80 Hardware Diagnostic Procedure 80 System Check Procedures 81 Power System Check 81 System - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 9
when plug-in 2 same memory size DDRIII. memory module. • Max memory of 16 GB supported (using 4Gb tech). • Support DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB). • Follow Acer DT EE Request. Graphics • Intel® HD Graphics Support (supported by CPU) • Follow PCI Express spec. • Dual independent display - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 10
bezel • Models are listed on AVLC Graphics card • One PCI-E x 16 graphics card. • No mechanical retriction to support for double slot, full length graphics cards in the single PCIe X16 slot. Audio • ALC662 • Rear IO: 3 jack • Front : Support RAID 0/1/5/10 • Blue Ray ODD • RAID mode supported for - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 11
* 24-pin ATX PWR connector. • 1 * H2X4 Power Supply Connector. • 4 * DDR3 DIMM Socket. • 4 * SATA 3Gb/s. • 2 * SATA 6Gb/s. • 4 * USB2.0 H5X2 Header (support 8 ports). • 1 * Front Audio Pannel H5X2 header. • 1 * Front Panel IO H7X2 Header for Acer pin define. • 1 * H1X4 CPU with SAMRT FAN controller - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 12
Block Diagram 4 Chapter 1 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 13
interior and exterior components. Front Panel No. Component 1 USB 2.0 ports 8 2 HDD activity indicator 9 3 Micro SD slot 10 4 XD(XD-Picture) drive. Removable HDD door button Press button to access the removable HDD. Power button MS/MS PRO slot SD/MMC(Secure Digital/MultiMedia Card)slot - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 14
Rear Panel No. Component 1 Power connector 2 PS2 keyboard port 3 VGA port 4 HDMI port 5 USB 2.0 ports 6 Mic-in 7 Line-out 8 Expansion slot (graphics card and TV tuner card and Mode card) 9 Line-in 10 USB 2.0 ports 11 LAN connector 12 System FAN 13 PS2 mouse port 6 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 15
to Enabled.) BIOS Item Specification BIOS code programer AMI Kernel with Acer skin BIOS version P01-A0 BIOS ROM type SPI Flash BIOS ROM size 32Mb Support protocol SMBIOS(DMI)2.4/DMI2.0 Device Boot Support 1st priority: Hard Disk 2nd priority: CD/DVT 3rd priority: Removable Device 4th - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 16
1G ~4GB Maximum System Memory Supported 1G~16GB System Memory Item Specification Memory slot number 4 slot Support Memory size per socket 1GB/2GB/4GB Support memory type DDRIII Support memory interface DDRIII 1066/1333MHz Support memory voltage 1.5V Support memory module package 240 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 17
Port Item Universal HCI USB Class USB Connectors Quantity Specification USB 2.0/1.1 Support legacy keyboard for legacy mode 6 ports locate on MB Operating 15% to 80% RH Non-operating 10% to 90% RH Vibration Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes. - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 18
DOS, keyboard &mouse for Windows. • Resume recovery time 3-5sec Global Standby Mode • Global power management timer(2-120minutes,time step= ACPI specification 1.0b • S0,S1,S2 and S5 sleep state support. • On board device power management support. • On board device configuration support. 10 Chapter - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 19
nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide. The screenshots used in this guide display default system values. These values - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 20
• End - Move the cursor to the last page of a multiple page menu. • + and - keys - Select a value for the currently selected field (only if it is user-configurable). Press these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu. NOTE: Grayed-out fields are - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 21
Time (hh:mm:ss) Description Version number of the BIOS setup utility. Date when the BIOS setup utility was built Type of CPU installed on the system. Core speed of the CPU installed on the system. Physical CPU count Total size of system memory installed on the system. Product name of the system - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 22
Advanced Parameter Miscellaneous Advanced Chipset Configuration Integrated Peripherals PC Health Status Description Press Enter to access the Miscellaneous submenu Press Enter to access the Advanced Chipset Configuration submenu Press Enter to access the Integrated Peripherals submenu Press Enter - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 23
the AHCI device. This item allows you to enable or disable the Clock to all DIMM/PCI/PCIE. Selects power on state for Num Lock. USB Beep Message Enables or disables BIOS to display error beeps or messages during USB device enumeration. Option Enabled Disabled On Off Enabled Disabled Chapter 2 15 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 24
enable or disable the EIST (Enhanced Intel SpeedStep technology). This item allows users to enable or disable the Intel Turbo Boost. Enables or disables Advanced Encryption Standard New Instructions (AES-NI). When enabled, the processor disables code execution when a worm attempts to insert a code - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 25
or disables the onboard SATA controller. Select an operating mode for the onboard SATA. Enables or disables the onboard USB controller. Enables or disables support for legacy USB devices. If Auto, USB device equal or less than 2GB will be emulated as Floppy and remaining as harddrive. Forced FDD - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 26
PC Health Status Parameter Smart Fan Description Enables or disables the smart system fan control function. Option Enabled Disabled 18 Chapter 2 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 27
turned off with a software commend. If you enable this item, the system can automatically resume if there is an incoming call on the PCIE LAN card.You must use an ATX power supply in order to use this feature.Use this item to dowake-up action if inserting the PCIE - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 28
displays. If not, Not Installed displays. This item allows you to change user password. You can select this option and press to access the sub 6. Select Yes to save the new password and close the Setup Utility. Removing a supervisor password 1. Use the up/down arrow keys to select Change - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 29
and specify the boot device priority sequence from available removable drives. Press Enter to access the Network Device Priority submenu and specify the boot device priority sequence from available network drives. When enabled, the BIOS splash screen displays during startup. When disabled, the - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 30
Changes Discard Changes Load Default Settings Save as User Default Settings Load User Default Settings Description When you have completed the system configuration changes, select this option to leave the BIOS Setup Utility and reboot the computer, so the new system configuration parameters can - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 31
This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 32
procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 33
Removing the Side Panel 1. Remove the two screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of the chassis until the tabs - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 34
Removing the Front Bezel 1. Remove the side panel. Refer to the previous section for instructions. 2. Release the front bezel from the chassis interior. 3. Pull the bezel away from the chassis. 26 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 35
Removing the Heat Sink Fan Assembly WARNING:The heat sink becomes very hot when the system is on. a long-nosed screwdriver to loosen the four screws on the heat sink, in the order as shown below. Note:CPU Fan has been highlighted with the yellow rectangle as above image shows.Please detach the - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 36
3. Lift the heat sink fan assembly away from the mainboard. 4. Remove the heat sink fan assembly then lay it down in an upright position-with the thermal patch facing upward. Do not let the thermal patch - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 37
the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 38
3. Pull out the processor from the socket. IMPORTANT: If you are going to install a new processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. 30 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 39
the VGA Card 1. Open PCI Latch. 2. Remove the screw that secures the card to the chassis. 3. Gently pull the card to remove it from the mainboard. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 40
Removing the Wireless Lan Card 1. Remove the screw that secures the card to the chassis. 2. Gently pull the card to remove it from the mainboard. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 41
the TV-Tuner Card 1. Remove the screw that secures the card to the chassis. 2. Gently pull the card to remove it from the mainboard. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 42
the PCI-E Modem Card 1. Remove the screw that secures the card to the chassis. 2. Gently pull the card to remove it from the mainboard. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 43
IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important data. 1. Press the holding clips on both sides of the DIMM slot outward to release the DIMM(1). 2. Gently pull the DIMM upward to pull it away from the M/B(2). Note:Circuit boards >10 cm - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 44
Removing the Hard Disk Drive 1. Disconnect the data and power cables from the rear of the optical drive. 2. Disconnect the other end of the data cable from the main board. 3. Remove the screw that secures the HDD cage to the chassis. 36 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 45
4. Lift the HDD cage up and turn it over. 5. Remove the HDD module. a. Remove the four screws secure the HDD module to the HDD cage. b. Slide the HDD out of the cage. Chapter 3 37 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 46
Removing the Bracket of Removable HDD 1. Disconnect the removable HDD date cable from the motherboard. 2. Remove the three screws. 3. Pull the bracket of removable HDD from the chassis. 38 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 47
Removing the Optical Drive 1. Disconnect data and power cable from the rear of the optical drive. 2. Disconnect the other end of the data cable from the mainboard. 3. Remove the two screws from the optical drive. Chapter 3 39 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 48
4. Pull the ODD from the chassis. 40 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 49
Removing the System Fan 1. Remove system FAN cable from M/B. 2. Use a knife to cut off the PE belt then disconnector the cable. Chapter 3 41 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 50
3. Release four screws according to the following picture. 4. Take off the system fan from chassis. Note:System fan has been highlighted with the yellow rectangle as above image shows.Please detach the system fan and follow local regulations for disposal. 42 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 51
Removing the Daughter Board 1. Take out the cable from the cable retention clip, and disconnect the daughter board cable from the motherboard. 2. Remove the screw that secures the chassis to the daughter board. 3. Take out the daughter board. Chapter 3 43 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 52
Removing the Power Supply 1. Disconnect the 4-pin and 24-pin power supply cables from the mainboard. 2. Remove the four screws that secures the power supply to the chassis. 3. Lift the power supply module out of the chassis. 44 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 53
Removing the Mainboard 1. Open the cable retention clip, then take out the these cables from the cable retention clip. 2. Disconnect the power switch cable/top audio cable/top USB cable/card reader cable from the main board. 3. Release the the cable retention clip. Chapter 3 45 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 54
4. Remove the eight screws that secure the mainboard to the chassis. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. 5. Lift the board from the chassis. 46 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 55
6. Punching in IO Shield then you can remove it. 7. Remove the RTC battery. Note:RTC battery has been highlighted with the yellow circle as above image shows.Please detach the RTC battery and follow local regulations for disposal. Chapter 3 47 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 56
Removing the Top Cover 1. Gently release the top bezel retention tabs from the chassis interior. 2. When perform the step one, then release the top bezel retention tabs from the chassis interior. 48 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 57
3. Pull the top cover away from the chassis. 4. Pull the power switch and LED cable from chassis hole. Chapter 3 49 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 58
Removing the Power Switch and LED Cable Assembly 1. Release the locking tabs (1) and gently power switch cable out of the bracket (2). 2. Release the locking tabs (1) and gently LED cable out of the bracket (2). 3. Release the two locking tabs and take out the cable. 50 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 59
Removing the Card Reader 1. Removing the two screws from the chassis. 2. Lift the card reader away from chassiss. then Pull the card reader cable from chassis hole. Chapter 3 51 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 60
Removing the Top USB and Audio I/O Assembly 1. Removing the two screws from the chassis. 2. Release these cables from the chassis. 3. Lift the top USB and audio I/O assembly away from chassiss. 52 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 61
4. Removing the top USB and audio I/O board. a. Use screwdriver to remove the two screws. 5. Grasp the bracket then gently Pull the USB board out of the bracket. Chapter 3 53 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 62
Assembly Requirements To assemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver • Philips screwdriver • Hex screwdriver • Plastic flat-blade - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 63
procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 64
Install the Processor 1. Release the load lever. 2. Lift the load lever and load plate to the fully open,then take out the CPU cover. 3. Put the CPU in the seat and close the load plate and load lever. NOTE: When you install the processor, note the arrow on the corner to make - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 65
Install the Heat Sink Fan Assembly 1. Put the CPU cooler on CPU. 2. Use a long-nosed screwdriver to fix the four screws on the heat sink, in the order as shown below. 3. Connect the cooler cable to the main board. Chapter 3 57 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 66
holding clips on both sides of the DIMM slot outward. 2. Press down the memory. IMPORTANT:pls refer to below installing memory rule. DIMM1 DIMM2 DIMM3 DIMM4 A A A A B B B A A A A A A B A A A A A A B B Remark:A and B show different size of memory, size:A>B 58 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 67
Removing the Side Panel 1. Remove the four screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of the chassis until the tabs - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 68
Removing the Daughter Board 1. Remove the screw that secures the chassis to the daughter board. 2. Take out the daughter board. 60 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 69
Removing the Cage of Hard Disk Drive 1. Remove the screw that secures the HDD cage to the chassis. 2. Lift the HDD cage up and turn it over. Chapter 3 61 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 70
Removing the PCI Cover 1. Remove the PCI cover. NOTE: Based to actual requirment to remove the PCI cover. 62 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 71
Install the Power Supply 1. Install the power supply to chassis. 2. Fix the four screws. Chapter 3 63 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 72
Install the I/O Shielding 1. Install I/O shielding into chassis. 64 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 73
chassis aligning the M/B I/O connector with I/O shielding. 2. Fix1~ 8 pcs screws into the corresponding hole. NOTE: Make sure the I/O spring touching M/B after installing. 3. Connect the ATX 24Pin Power cable and ATX 4Pin Power cable to main board. Chapter 3 65 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 74
4. Connector the Power switch/Top USB/Card Reader/Front bezel USB/Audio cable to motherboard. 5. Put the power switch cable/top USB cable/card reader USB cable/top audio cable into the cable retention clip, then close the cable retention clip. 66 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 75
Install the Optica Drive 1. Removing the front bezel, please refer to "Removing the front bezel" on page 26. 2. Install the ODD into chassis. 3. Fix the four screws. Chapter 3 67 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 76
4. Connect the power cables and data cable to the rear of the optical drive. 5. Connect the other end of the data cable to the mainboard. 68 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 77
Install the Hard Disk Drive 1. Install the HDD. a. Install the slave HDD into the cage. b. Fix four screws for the slave HDD. c. Install the master HDD into the cage. Chapter 3 69 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 78
d. Fix four screws for the master HDD. 2. Install HDD cage into chassis by the track. 3. Fix the screw. 70 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 79
4. Connect the data cable and power cable to the rear of the hard disk drive. 5. Connect the other end of the data cable to the main board. Chapter 3 71 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 80
Install the Daughter Board 1. Install the daughter board into chassis. 2. Fix the screw. 3. Connect the daughter board cable to the motherboard. then paste cable clip to base of chassis, and put daughter board cable into the cable clip. 72 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 81
Install the System FAN 1. Push the system fan to chassis. 2. Fix the four screws. 3. Connect the system fan power cable to Main board. Chapter 3 73 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 82
Install the PCI-E Modem Card 1. Open PCI Latch. 2. Install the PCI-E modem card to motherboard "PCIE X1" slot. NOTE: You install before the card, rear USB cable througt the PCI-E modem card underside. 74 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 83
Install the the TV-Tuner Card 3. Install the TV-Tuner card to motherboard "PCIE X1" slot. NOTE: You install before the card, rear USB cable througt the TV-Tuner card underside. Chapter 3 75 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 84
Install the Wireless LAN Card 4. Install the wireless LAN card to motherboard "PCIE X1" slot. NOTE: You install before the card, rear USB cable througt the wireless Lan card underside. 76 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 85
Install the VGA Card 1. Install the VGA card to motherboard "PCIE X16" slot. NOTE: You install before the card, rear USB cable througt the VGA card underside. 2. Close the PCI Latch, fix the three screws. Chapter 3 77 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 86
Install the Front Bezel 1. Connect the data cable of removable HDD to main board. 2. Clear up these cables. then use PE belt to bundle these cables. 3. Install the panel onto chassis and then check if it is Installed OK. 78 Chapter 3 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 87
Install the Side Panel 1. Install the side Panel, then fix two Screws. Chapter 3 79 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 88
Chapter 4 System Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. NonAcerproducts, prototype cards, or modified options - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 89
their appropriate connectors. 9. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system. 12. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 81 Chapter 4 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 90
and Description System is ready. System is OK. Memory not installed or memory error. VGA not installed or VGA error. Graphics card error/not installed, graphics card memory error or graphics card BIOS checksum error. BIOS damaged. BIOS is damaged, BIOS POST jumps to Boot Block to execute the default - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 91
to memory in right segments. Copies BIOS from ROM to RAM for faster access. Performs main BIOS checksum and updates recovery status accordingly. Both key sequence and OEM specific method is checked to determine if BIOSrecovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 92
Description Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. OEM memory detection/configuration error. This range is reserved for chipset vendors & system - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 93
code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 94
file to "AMIBOOT.ROM" and burn in BIOS ROM file to CDROM or copy BIOS ROM file to USB Thumb drive. 2. Automatic mode: • When BIOS flash crashed, using recovery CDROM/USB Thumb drive to recover BIOS. 3. Recovery Menu and Step: a. Before recovering BIOS, please change "Reset NVRAM" item form "Enabled - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 95
b. Select "Proceed with flash update" and Press "Enter". 87 Chapter 4 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 96
c. System will start to flash update progress. d. Once firmware update is completed, press any key to reboot the system. Chapter 4 88 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 97
Jumper and Connector Information M/B Placement Chapter 5 Chapter 5 89 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 98
13 F_AUDIO 15 PCIE X16 17 SPI 19 Board ID 21 C_MOS Description No CPU socket for SNB 2 CPU Power 4 connector Sys Fan header 6 SATA connectors 8 Card reader USB 10 header Front panel USB 12 header Front panel audio 14 header PCIEx16 slot 16 SPI header 18 Board ID SeL - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 99
for correct configuration of the mainboard. Setting Jumper Use the motherboard jumpers to set system configuration options. Jumpers with more 1 2 3 CPU_FAN Function CPU FAN HEADER Definition 1: PWM 2: SENSE 3: POWER 4: GND SYS_FAN (3 PIN) SYS FAN HEADER 1: SENSE 2: POWER 3: GND CLR_CMOS (3 PIN - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 100
USB HEADER (2X5) Definition 1. VCC5 2. VCC5 3. D14. D05. D1+ 6. D0+ 7. GND 8. GND 9. KEY 10. GND Yellow is symbol, Red is Pin 1 of symbol. F_AUDIO FRONT PANEL AUDIO HEADER (2X5) 1: A_MIC2_L 2: GND_AUDIO 3: A_MIC2_R 4: FP_AUD_DETECT 5: A_LINE2_R 6: A_MIC2_JD 7: GND_AUDIO 8: KEY 9: A_LINE2_L - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 101
3: A_SPDIF_OUT1 4: GND F_PANEL TPM Yellow is symbol, Red is Pin 1 of symbol. Front panel header 1: HDD+ (PU 5V_S0) 2: PWRLED_PN2(PU 5V_S5) 3: HDD_LED 4: PWRLED_PN4(PU 5V_S5) 5: GND 6: PANSWHJ_C 7: SYS_RSTJ 8: GND 9: FP_9(PU 5V_S0) 10: KEY 11: NC 12: FP_LANLED 13: NC 14: LAN_LED Yellow is symbol - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 102
Printer Header Yellow is symbol, Red is Pin 1 of symbol. Audio internal speaker header Definition 1: STRBJ 2: AFDJ 3: PRP_D0 4: PRERRJ 5:PRP_D1 6: INITJ 7: PRP_D2 8: SLINJ 9: PRP_D3 10: GND 11: PRP_D4 12: GND 13: PRP_D5 14: GND 15: PRP_D6 16: GND 17: PRP_D7 18: GND 19: PACKJ 20: GND 21: PBUSY 22 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 103
Name VCC_USB USB6N USB6P Ground USB7N USB7P Ground USB2N USB2P Ground USB3N USB3P Ground Ground LAN+Dual USB Connector Pin 1,5 2 3 4 6 7 8 23,24,25,26 9 18 10 11 12 13 14 Signal Name VCC_USB USBIN_R USBIP_R GND USB0N_R USB0P_R GND GND VCT GND MD10+ MD10MD11+ MD11MD12+ Chapter 5 95 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 104
Pin 15 16 17 27,28,29,30 19 20 21 21 Signal Name MD12MD13+ MD113GND ACTLEDP ACTLEDN 1G_LED 100_LED Audio Back Panel Connectors Pin Signal Name 32 LIN1_L 33 LIN1_JD 34 AGND 35 LIN1_R 22 LOUT1_L 23 LOUT1_JD 24 AGND 25 LOUT1_R 2 MIC1_L 3 MIC1_JD 4 AGND 5 1 G1,G2,G3,G4 MIC1_R - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 105
5V_PS2 KCLK MDATA NC GND 5V_PS2 MCLK GND VGA Connector Pin 1 2 3 4 5,6,7,8,10 9 11 12 13 14 15 Signal Name RED GREEN BLUE NC LOUT1_L 5V_VGA NC SDA HSYNC VSYNC SCL HDMI Connector Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 Signal Name HDMI_TXDP2_C GND HDMI_TXDN2_C HDMI_TXDP1_C GND HDMI_TXDN1_C HDMI_TXDP0_C - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 106
Pin 14 15 16 17 18 19 Signal Name NC HDMI_DDCCLK_C HDMI_DDCDATA_C GND 5V_HDMI_C HP_DET_C 98 Chapter 5 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 107
of the Aspire M3970 desktop computer. Refer to service. • To scrap or to return the defective parts, follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. • This document will be updated - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 108
Aspire M3970 Exploded Diagram NOTE: This section will be updated when more information becomes available. 100 Chapter 6 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 109
10 11 12 13 14 15 16 17 18 19 20 NAME PCI Door Rear Chassis IO Shielding Power Supply MB Chassis Support Chassis Support MB Support Sub Chassis Holder Bezel Top Bezel Cover Deco Power Door Up ODD Door Dn Deco Bezel Acer Logo Hinge ODD Door Main Bezel Arm ODD Front Chassis Link BKT(Option) PCI BKT - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 110
Aspire M3970 FRU List Category MB Kit Part Number Acer P/N Exploded Diagram Item MB kit aVictoria Intel H67 Realtek 8111E Acer MB.SG50P.005 5 Logo uATX W/O 1394 LF w/o USB3.0, B3 stepping Chassis Bezel CPU Cooler System Fan Aspire 2011 M3 w/o HDD carrier Aspire 2011 M3 w/ HDD carrier HS. - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 111
Category CPU Memory HDD Part Number Acer P/N Exploded Diagram Item CPU Intel Core i7 2600 3.4G 8M 1333 95W D-2 LGA-1155, Sandy Bridge KC.26001.CI7 N/A CPU Intel Core i5 2500 6M 1333 95W D-2 3.3G, LGA1155, Sandy Bridge KC.25001.CI5 CPU Intel Core i5 2400 6M 1333 95W D-2 LGA1155, Quad Core - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 112
Category ODD VGA Part Number Acer P/N "HDD SEAGATE 3.5"" 7200rpm 1000GB ST31000524AS(Pharaoh 6G) SATA III 32MB LF F/ W:JC45 " "HDD 16X DH40N LF+HF KV.0160D.017 30 Black Bezel (HF+Win7) SATA ODD PLDS DVD-ROM HH DL 16X DH-16D5SH LF+HF Black Bezel SATA w/Win7 KV.0160F.002 ODD HLDS Super-Multi - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 113
Category TV-Tuner Chapter 6 Part Number Acer P/N 288-2N162-101AC GT420 2GB 128bit DVII+HDMI+VGA ATX Hynix 288-2N162-001AC GT420 2GB 501 VG.APC64.503 VG.APC64.505 VG.ECS64.501 Exploded Diagram Item Avermedia H753-A TV Tuner Card PCIe Hybrid ATSC, S/W Encoder, ATX bracket TU.10500.072 N/A 105 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 114
RA351, NEC μPD720200, USB 3.0 PCI-Ex1 card, PA.14000.041 N/A 2 extermal ports, 1 PATA 4-pin power connector, 50mm height PCB, Full-height bracket + 700mm power Y-cable (1SATA to 1SATA + 1PATA) Neosonica Speaker Acer logo /LF /0810 / 9M20A200-000 SP.10600.011 N/A Power Supply 106 Chapter 6 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 115
Acer P/N PSU FSP FSP300-60THA(1) 300W None PFC (A01003) 100-127V/220-240V (4SATA1PATA) comodule PSU FSP FSP300-60EP(1) 300W Active PFC (A01005) 100-127v/220v-240V (4SATA1PATA) comodule PSU MS.11200.074 N/A MS.11200.073 MS.11200.078 MS.11200.079 MS.11200.082 MS.11200.091 MS.11200.094 Keyboard LITE- - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 116
Category 108 Part Number Acer P/N Keyboard LITE-ON SK-9660B RF2.4 104KS Black Arabic/English Keyboard LITE-ON SK-9660B RF2.4 104KS Black Thailand Keyboard LITE-ON SK-9660B RF2.4 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 117
Category Chapter 6 Part Number Acer P/N Keyboard LITE-ON SK-9660B RF2.4 105KS Black Hungarian Keyboard LITE-ON SK-9660B RF2.4 KB.RF40B.073 KB.RF40B.074 KB.RF40B.075 KB.RF40B.076 KB.RF40B.077 KB.RF40B.078 KB.RF40B.079 KB.RF40B.080 KB.RF40B.081 KB.RF40B.082 KB.RF40B.092 KB.RF40B.120 KB.RF40P.001 KB. - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 118
Black Slovenian Keyboard PRIMAX KBRF36211 RF2.4 105KS Black Slovak Keyboard PRIMAX KBRF36211 RF2.4 104KS Black Russian Keyboard PRIMAX KBRF36211 RF2.4 105KS Black Hungarian Acer P/N KB.RF40P.006 Exploded Diagram Item KB.RF40P.007 KB.RF40P.008 KB.RF40P.009 KB.RF40P.010 KB.RF40P.011 KB.RF40P - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 119
-9621B USB 104KS Black US International Keyboard LITE-ON SK-9621B USB 104KS Black Arabic/English Keyboard LITE-ON SK-9621B USB 104KS Black Thailand Acer P/N KB.RF40P.028 KB.RF40P.029 KB.RF40P.030 KB.RF40P.031 KB.RF40P.032 KB.RF40P.033 KB.RF40P.034 KB.RF40P.035 KB - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 120
-ON SK-9621B USB 104KS Black Russian Keyboard LITE-ON SK-9621B USB 105KS Black Hungarian Keyboard LITE-ON SK-9621B USB 104KS Black Greek Acer P/N KB.USB0B.336 KB.USB0B.337 KB.USB0B.338 KB.USB0B.339 KB.USB0B.340 KB.USB0B.341 KB.USB0B.342 KB.USB0B.343 KB - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 121
104KS Black Arabic/English Keyboard PRIMAX KB36211 USB 104KS Black Thailand Keyboard PRIMAX KB36211 USB 105KS Black Spanish Keyboard PRIMAX KB36211 USB 105KS Black Portuguese Acer P/N KB.USB0B.358 KB.USB0B.359 KB.USB0B.360 KB.USB0B.361 KB.USB0B.362 KB.USB0B.363 KB.USB0B.364 KB.USB0B.365 KB - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 122
USB 105KS Black Hungarian Keyboard PRIMAX KB36211 USB 104KS Black Greek Keyboard PRIMAX KB36211 USB 105KS Black Danish Keyboard PRIMAX KB36211 USB 104KS Black Czech Acer P/N KB.USB0P.009 Exploded Diagram Item KB.USB0P.010 KB.USB0P.011 KB.USB0P.012 KB.USB0P.013 KB.USB0P.014 KB.USB0P.015 KB - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 123
-9611 PS/2 105KS Black Portuguese Keyboard LITE-ON SK-9611 PS/2 105KS Black Canadian French Keyboard LITE-ON SK-9611 PS/2 107KS Black Brazilian Portuguese Acer P/N KB.USB0P.031 Exploded Diagram Item KB.USB0P.032 KB.USB0P.033 KB.USB0P.034 KB.USB0P.035 KB.USB0P.036 KB.USB0P.037 KB - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 124
-ON SK-9611 PS/2 104KS Black Czech Keyboard LITE-ON SK-9611 PS/2 105KS Black Romanian Keyboard LITE-ON SK-9611 PS/2 105KS Black Turkish Acer P/N KB.PS20B.125 Exploded Diagram Item KB.PS20B.126 KB.PS20B.127 KB.PS20B.128 KB.PS20B.129 KB.PS20B.130 KB.PS20B.131 KB - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 125
Keyboard PRIMAX KB36111 PS/2 109KS Black Japanese Keyboard PRIMAX KB36111 PS/2 105KS Black German Acer P/N KB.PS20B.147 Exploded Diagram Item KB.PS20B.148 KB.PS20B.149 KB.PS20B.150 PS20P.077 KB.PS20P.078 KB.PS20P.079 KB.PS20P.080 KB.PS20P.081 KB.PS20P.082 KB.PS20P.083 KB.PS20P.084 117 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 126
Black Romanian Keyboard PRIMAX KB36111 PS/2 105KS Black Turkish Keyboard PRIMAX KB36111 PS/2 105KS Black Turkish-Q Keyboard PRIMAX KB36111 PS/2 105KS Black Arabic/French Acer P/N KB.PS20P.085 Exploded Diagram Item KB.PS20P.086 KB.PS20P.087 KB.PS20P.088 KB.PS20P.089 KB.PS20P.090 KB.PS20P.091 - Acer Aspire M3970 | Acer Aspire M3970 Service Guide - Page 127
Czech/Slovak Keyboard PRIMAX KB36111 PS/2 105KS Black Swiss/FR Keyboard PRIMAX KB36111 PS/2 106KS Black Korean Keyboard PRIMAX KB36111 PS/2 105KS Black Spanish Latin Acer P/N KB.PS20P.107 Exploded Diagram Item KB.PS20P.108 KB.PS20P.109 KB.PS20P.110 KB.PS20P.111 KB.PS20P.112 KB.PS20P.113 KB