Acer Aspire R3610 Acer Aspire R3610 Series Service Guide
Acer Aspire R3610 Manual
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- Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 1
Acer Aspire R3610 Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 2
Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates ii - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 3
, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. iii - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 4
guide is subject to change without notice. Acer Acer Incorporated software described in this manual is servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 5
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE . Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. v - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 6
, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 7
Pre-disassembly Procedure 25 Removing the Side Panel 26 Removing Front D/B 27 Removing CPU fan 28 Removing CPU Cooler 29 Removing wireless LAN 30 Removing M/B 31 Removing the Hard Disk Drive 32 Removing Memory 33 System Troubleshooting 34 Hardware Diagnostic Procedure 34 Power - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 8
/ 2GB DDRII 800 SO-DIMM support • 512MB to 4GB Max memory support • Design Criteria: • Should meet NV Chipset platform design guide • Dual channel should be enabled always when plug-in 2 same memory size DDRII memory module • Should meet NV Chipsets Family BIOS Specification Graphic solution • NV - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 9
support • Meet Microsoft Vista Premium graphic requirement Hard disk • Support up to one SATA ports • 2.5" • Capacity and models are listed on AVLC Optical disk Pin: standard Intel FPIO pin definition • USB 2.0/1.1Data transfer rate support Extension slot • Support one Mini PCIe slot Total - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 10
• One S/PDIF port System BIOS • BIOS Type: AMI Kernel with Acer skin • Size: 8Mb(depend on chipset BIOS programming guide) • Note: • Boot ROM should be included (PXE function should be built in with default and RPL function is optional by service BIOS) Adapter • Universal AC adapter, 90~264V AC, 47 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 11
CMOS header and jumper 2 Rear_USB2 Rear USB ports 3 Rear_USB1 Rear USB ports 4 LAN CONN Lan connector 5 SYS_FAN System fan header 6 HDMI HDMI connector 7 VGA VGA connector 8 DCIN CONN 19V DC power in connector 9 MiniPCIE miniPCIE connector 10 CPU IC,INTEL, Atom N330 11 SATA HDD SATA HDD - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 12
Block Diagram Chapter 1 5 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 13
tour of the system's interior and exterior components. Front Panel No. Component 1 e-SATA port 2 Microphone-in jack 3 Headphone/Speaker-out/line-out jack 4 Media card reader (4 in 1: XD/SD/MMC/MS) 5 SPDIF 6 Acer Logo 7 USB 2.0 port 8 Power Button 9 USB 2.0 port 6 Chapter 1 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 14
Rear Panel No. Component 1 4 X USB 2.0 port 2 LAN Connector 3 HDMI Connector 4 D-sub Connector 5 DC-in Jack Chapter 1 7 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 15
mode. • Resume recovery time :7-10sec Suspend Mode • Independent power management timer(2-120minutes,time step=10minute)or pushing extern switch button. • CPU goes into SMM • CPU asserts STPCLK# and goes into the Stop Grant State. • LED on panel turns amber colour. • Hard disk drive goes into SLEEP - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 16
called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off. Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots immediately after you close the Setup. NOTE: CMOS Setup - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 17
the server is already turned on, close all open applications, then restart - Select a value for the currently selected field (only if it is user-configurable). Press these keys repeatedly to display each possible entry, or the Enter Save changes made the Setup and close the utility. 10 Chapter 2 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 18
BIOS Features CMOS Advanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency/Voltage Control BIOS is the System auto detect Temperature, voltage, and fan speed This setup page is the System Frequency setup Change, set or disable password. It allows you to - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 19
your reference only and are not user-configurable. Parameter Processor Type Processor Speed System Memory Product Name System Serial Number System BIOS Version BIOS Release Date Asset Tag Number Description Type of CPU installed on the system. Speed of the CPU installed on the system. Total size - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 20
Standard CMOS Features Parameter System Date System Time AHCI Port 0/1 Halt On Description Set the date following the weekday-month-day-year format. Set the system time following the hour-minute-second format. Press Enter to view detailed device information. Determines whether the system will stop - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 21
Advanced BIOS Feature Parameter Quick Boot Quiet Boot 1st/2nd/3rd/4th Boot Device Hard Disk Drive Priority Optical Disk Drive Priority Removable Device Priority Boot up Num-Lock USB Beep Message Description Option Allows you to decrease the time it takes to boot the computer by shortening - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 22
Advanced Chipset Features Parameter Intel XD Bit Hyper Threading Technology Description When enabled, the processor disables code execution when forces the Execute Disable (XD) Bit feature flag to always return to 0. For Intel platform Option Enabled Disabled Enabled Disabled Chapter 2 15 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 23
. Onboard SATA Mode Select an operating mode for the onboard SATA. Onboard USB Controller Enables or disables the onboard USB controller. Legacy USB Support Enables or disables support for legacy USB devices. Onboard Audio Controller Enables or disables the onboard audio controller. Onboard - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 24
Mode Description Select an ACPI state. Enables or disables the Deep power off mode Option S3 (STR) S1 (POS) Enabled Disabled Power On by RTC Alarm Power On by PCIE Devices Power On by Onboard Lan Wake Up by USB KB/ Mouse Restore On AC Power Loss Enables or disables to wake up the system by time - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 25
PC Health Status Parameter CPU Shutdown Temperature Smart FAN Description Enables or disables the system shutdown when the system is over hot. Enables or disables the smart system fan control function. Option Enabled Disabled Enabled Disabled 18 Chapter 2 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 26
Frequency/Voltage Control Parameter Spread Spectrum Description Enables or disables the reduction of the mainboard's EMI. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 27
Password Description Indicates the status of the supervisor password. Indicates the status of the user password. Supervisor password prevents unauthorized access to the BIOS Setup Utility. Press Enter to change the Supervisor password. Setting a supervisor password 1. Use the up/down arrow keys to - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 28
Settings The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 29
Save & Exit Setup The Save & Exit Setup menu allows you to save changes made and close the Setup Utility. 22 Chapter 2 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 30
Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility. Chapter 2 23 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 31
This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: q Wrist grounding strap and conductive mat for preventing electrostatic discharge - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 32
Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 33
Removing the Side Panel 1. Put the Computer on the worktable lightly. 2. Release side cover with 1 screws then remove side cover. Chapter 3 26 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 34
Removing Front D/B 1. Use hand to loosen both sides the clasp. 2. Lift the D/B away from the main board. 27 Chapter 3 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 35
Removing CPU fan WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. Use screwdriver to loosen the three screws and disconnect fan cable. 2. Remove CPU fan from CPU cooler. Chapter 3 28 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 36
Removing CPU Cooler WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. Use screwdriver to loosen the four screws.Remove CPU fan from CPU cooler. 2. Remove CPU cooler. 29 Chapter 3 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 37
LAN? b. Disconnect main_ antenna cable (black) from"MAIN" connector. 2. Remove wireless LAN. a. Use hand to loosen both sides clip b. take off wireless LAN card from M/B MINI-PCIE" connector. Chapter 3 30 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 38
Removing M/B 1. Remove the four screws that secure the main board to the chassis. 2. Lift the board from the chassis. 31 Chapter 3 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 39
Removing the Hard Disk Drive 1. Use screwdriver to loosen the four screws. 2. Remove HDD from Main board. Chapter 3 32 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 40
Removing Memory . 1. Remove Memory from SODIMM. 2. Remove the second Memory from SODIMM2 (Optional by SKU). 33 Chapter 3 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 41
memory subsystem q Direct Memory Access (DMA) controller q Interrupt system q Three programmable timers q ROM subsystem q RAM subsystem q CMOS RAM subsystem and real time clock/calendar with battery backup q Onboard parallel interface controller q Embedded hard disk interface and one diskette drive - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 42
or below) -Program basic chipset registers Detect memory -Auto-detection of DRAM size, type and ECC. -Auto-detection of L2 cache (socket 7 or below) Expand compressed BIOS code to DRAM Call chipset hook to copy BIOS back to E000 & F000 shadow RAM. Expand the Xgroup codes locating in physical address - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 43
Intel) and CPU level (586 or 686) Reserved Reserved Initial interrupts vector table. If no special specified, all H/W interrupts are directed 8259 functionality Reserved Reserved Reserved Initialize EISA slot Reserved 1. Calculate total memory by testing the last double word of each 64K. 2. Program - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 44
one in case the cacheable ranges between each CPU are not identical. Reserved Initialize USB Reserved Test all memory (clear all extended memory to stage can users enter the CMOS setup utility. Reserved Reserved Reserved Reserved Initialize PS/2 Mouse Reserved Prepare memory size information for - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 45
devices: HDD, LS120, ZIP,CDROM.... Reserved Detect serial ports & parallel ports Reserved Reserved Detect & install co-processor Reserved Reserved Reserved Reserved 1. Switch back to text mode if full screen logo is supported. -If errors occur, report errors & wait for keys -If no errors occur or F1 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 46
85h 86h 87h 88h 89h 90h 91h 92h 93h 94h 95h 96h FFh Description 1. USB final Initialization 2. NET PC: Build SYSID structure 3. Switch screen back to text mode. 4. Set up ACPI table at top of memory. 5. Invoke ISA adapter ROMs. 6. Assign IRQs to PCI devices 7. Initialize APM 8. Clear noise of IRQs - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 47
ESC to skip memory test Floppy disk(s) fail HARD DISK initializing - Please wait a moment HARD DISK INSTALL FAILURE Action/FRU The checksum of the BIOS code in the BIOS chip is incorrect, indicating the BIOS code may have become corrupt. Contact your system dealer to replace the BIOS. The CMOS - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 48
System OEMs may replace the Phoenix Technologies Award BIOS POST display with their own proprietary display. Including this message in the OEM display permits the operator to switch between the OEM display and the default POST display. POST detects an error in the primary master IDE hard drive. POST - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 49
BIOS Setup and load default settings.In Windows Systems, check settings in Power Management Property of Control Panel. 2.Reload software from Recovery CD. Blinking cursor only; system does not work. 1.Diskette/IDE drive connection/cables 2. Diskette/IDE disk drives 3.See "Undetermined Problems - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 50
1.With the system power on, measure the voltage of hard disk LED connector. 2.Hard drive LED cable. CD/DVD-ROM Drive NOTE: Ensure CD/DVD-ROM drive is configured correctly in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before diagnosing any CD/DVD-ROM drive problems. 43 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 51
the disk. 2.CD/DVD-ROM drive power. 3.CD/DVD-ROM drive CD/DVD-ROM drive does not read and there are no messages are displayed. 1.CD may have dirt or foreign material on it. Check with a known good disc. 2.Ensure the CD/DVD-ROM driver is installed properly. 3.CD/DVD-ROM drive. CD/DVD-ROM drive can - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 52
printer driver is properly installed. Refer to the printer service manual. 2.Printer. 3.Printer cable. 4.Main board. Printer problems. 1.Refer to the service manual for the printer. Keyboard Some or all keys on keyboard do not work. 1.Keyboard Power Supply Pressing power switch does not turn - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 53
the system. (Only pressing power switch can turn off the system). Action/FRU 1.Load default settings. 2.Reload software from Recovery CD. No system power, or power supply fan is not running. 1.Power Supply 2.Main board Other Problems Any other problems. 1.Undetermined Problems Chapter 4 46 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 54
or disconnect the following, one at a time: 10. Non-Acer devices q External devices q Any adapter card (modem card, LAN card or video card, if installed) q CD/DVD-ROM drive q Diskette drive q Hard disk drive q DIMM q Processor q Main board 11. Power on the system unit. 12. Repeat steps 2 through - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 55
Placed on the correct pins. System Board Jumper Setting 1. System Board Jumper Setting Jumper/Header Name SYS_FAN (4 PIN) Function SYSTEM FAN HEADER Definition 1: GND 2: +5V 3: SENSE 4. PWM CONTROL CLR_CMOS CLEAR CMOS HEADER 1-2: CLEAR CMOS 2-3: NORMAL (Default) BAT1(3 PIN) BATTERY HEADER - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 56
Jumper/Header Name FP1 Function Front panel header 2. USB CONNECTORS (Stacked)(Black) a. REAR_USB1, REAR_USB2 Definition 1: GND 2: F_USBPWR 3: USB_P5+ 4: USB_P55: GND 6: F_USBPWR* 7: USB_P4+ 8: USB_P49: FP_9(PU 5V_S0) 10: KEY 11: PWRBTNJ 12: LEDP 13: GND 14: PMSLED 49 Chapter 5 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 57
b. LAN1 NOTE: Pins 1-12 for RJ-45 LAN Jack pin definition, 13-16 for LAN LED definition 3. Audio Back Panel Connectors (Vertical) a. AUDIO1 (MIC IN /Pink in Color) b. AUDIO2 (LINE OUT /Lime in Color) Chapter 5 50 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 58
c. DCIN d. VGA(D-SUB) 51 Chapter 5 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 59
e. HDMI f. eSATA CONN Chapter 5 52 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 60
g. SATA CONN 53 Chapter 5 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 61
h. Card reader Pin SD-1 Signal Name SD_DAT3 SD-2 SD_CMD SD-3 GND SD-4 CARD_3V3 SD-5 SD_CLK SD-6 GND SD-7 MS_SD_DAT0 SD-8 SD_DAT1 SD-9 SD_DAT2 SD-CD1 GND SD-CD2 SD_CD# SD-W P1 GND SD-W P2 SD_W P MS-1 GND MS-2 MS_BS MS-3 MS_D1 MS-4 MS_SD_DAT0 MS-5 MS_D2 MS-6 MS_INS# MS-7 MS_D3 MS - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 62
i. Spidif 55 Chapter 5 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 63
This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the Aspire R3610 desktop computer. Refer to this chapter a part number is changed, it will NOT be noted on the printed Service Guide. For Acer authorized service providers, your Acer office may have a different - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 64
Aspire R3610 Exploded Diagram NOTE: This section will be updated when more information becomes available. NO PART NO 1 Bot-cover 2 Cover-pannel 3 SHEETMETAL-TOP 4 ACER-1L-MB-LOYOUT 5 ANTENNA_P_7 6 1L-Power-Switch 7 SHEETMETAL-BOT QTY NO 1 8 1 9 1 10 1 11 1 12 1 13 1 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 65
Aspire R3610 FRU List Category MB Description Part Number Mainboard R3610 nVidia Proprietary LF MCP7AION,W/ eSATA, W/ HDMI,S/PDIF ,Atom330 MB.SCX09.001 Cooler w/i 7012 blower (for Atom 230) Hornet a/p/g N330 FXN PKP710G w/i sunon fan HI.10800.038 HI.10800.043 Memory HDD (SATA) so-DIMM - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 66
KH.25008.021 KH.32008.013 KH.32007.007 KH.50008.013 KH.50007.009 VD56UL, Modem USB dongle 56K modem FX.10100.001 Wireless Adapter RF Mouse 59 Foxconn 802.11 b/g/n WLAN mini-card Atheros XB91 (mini-card), 1Tx2R Foxconn T60H976.11 Atheros XB63 WLAN Foxconn T60H976.11 Atheros XB63 WLAN Atheros PCI - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 67
Neosonica mini speaker USB White webcam webcam+stand air mouse + controller(game pad) Cywee 3D stick mouse Mouse Z Mounting 1L Hornet Mounting kit for a/p/g Remote controller receiver EMEA Vista RC EMEA Vista MCE US Vista MCE TC Vista MCE SC Vista MCE Chapter 6 SP.10600.028 PC.13400 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 68
109KS White Japanese Keyboard CHICONY KU-0906 USB 105KS White German Keyboard CHICONY KU-0906 USB 105KS White Italian Keyboard CHICONY KU-0906 USB 105KS White French Keyboard CHICONY KU-0906 USB 105KS White Swedish Keyboard CHICONY KU-0906 USB 105KS White UK KB.USB03.155 KB.USB03.156 KB.USB03.157 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 69
105KS White Turkish Keyboard CHICONY KU-0906 USB 105KS White Spanish Latin Keyboard CHICONY KU-0906 USB 105KS White Turkish-Q Keyboard CHICONY KU-0906 USB 105KS White Arabic/French Keyboard CHICONY KU-0906 USB 104KS White Kazakh Keyboard CHICONY KU-0906 USB 104KS White Turkmen Part Number KB.USB03 - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 70
Category Wireless KB 63 Description Keyboard CHICONY KU-0906 USB 105KS White Nordic Part Number KB.USB03.191 Keyboard CHICONY KG-0917 RF2.4 104KS White US Keyboard CHICONY KG-0917 RF2.4 104KS White Traditional Chinese - Acer Aspire R3610 | Acer Aspire R3610 Series Service Guide - Page 71
Category Description Keyboard CHICONY KG-0917 RF2.4 105KS White Norwegian Keyboard CHICONY KG-0917 RF2.4 104KS White Hebrew Keyboard CHICONY KG-0917 RF2.4 105KS White Polish Keyboard CHICONY KG-0917 RF2.4 105KS White Slovenian Keyboard CHICONY KG-0917 RF2.4 105KS White Slovak Keyboard CHICONY KG-