Acer Aspire R3700 Service Guide
Acer Aspire R3700 Manual
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Acer Aspire R3700 manual content summary:
- Acer Aspire R3700 | Service Guide - Page 1
Acer Aspire R3700 Service Guide PRINTED IN TAIWAN - Acer Aspire R3700 | Service Guide - Page 2
Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates ii - Acer Aspire R3700 | Service Guide - Page 3
may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. iii - Acer Aspire R3700 | Service Guide - Page 4
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium Dual-Core, Celeron Dual-Core - Acer Aspire R3700 | Service Guide - Page 5
. WARNING CAUTION IMPORTANT Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. v - Acer Aspire R3700 | Service Guide - Page 6
modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to - Acer Aspire R3700 | Service Guide - Page 7
Memory Modules 32 Removing the Front D/B 33 Removing the Wireless Lan Card 34 Removing the S/PDIF Cover 35 Removing the Mainboard 36 Removing the Hard Disk Drive 37 Removing the Battery 38 System Troubleshooting 39 Hardware Diagnostic Procedure 39 System Check Procedures 40 Power - Acer Aspire R3700 | Service Guide - Page 8
7 Starter x86 • Linux x-Window mode • Free DOS Processor • Socket Type: None • Processor Type: • Intel Atom D400/D500 series CPU • Atom D525+GT218 Chipset • Intel NM10 • Design Criteria: • Should meet Intel Pine Trial-D platform design guide • Super I/O: ITE/8721 • Should support SST signal output - Acer Aspire R3700 | Service Guide - Page 9
vender • Port: 1 x RJ45 rear port for Gigabit Ethernet Design Criteria: • Should be worked under 10/100/1000Mbs environment Reserved disable function on both hardware & BIOS side. Default is enabled Support network PXE boot USB ports • Controller: Intel NM10 • Ports Quantity: 6 for aPluto • 4 back - Acer Aspire R3700 | Service Guide - Page 10
header • One on board buzzer • Color management for on board connecter(pls refer to Acer spec) • One S/PDIF port System BIOS • BIOS Type: AMI Kernel with Acer skin • Size: 8Mb(depend on chipset BIOS programming guide) Adapter • Universal AC adapter, 90~264V AC, 47~63HZ • 3-pin 65W with 19VDC output - Acer Aspire R3700 | Service Guide - Page 11
Block Diagram 4 Chapter 1 - Acer Aspire R3700 | Service Guide - Page 12
System Components This section is a virtual tour of the system's interior and exterior components. Front Panel 1 2 3 4 5 6 No. Component 1 USB 2.0 port 2 Power Button 3 S/PDIF port 4 Media Card Reader(4 in 1: XD/SD/MMC/MS) 5 Headphone/Speaker-out/line-out jack 6 Microphone-in jack - Acer Aspire R3700 | Service Guide - Page 13
Rear Panel No. Component 1 USB 2.0 port 2 LAN Connector 3 HDMI port 4 D-sub port 5 DC-in Jack 6 Kensington lock 6 1 2 3 4 5 6 Chapter 1 - Acer Aspire R3700 | Service Guide - Page 14
Intel Atom D500 series CPU Socket Non FSB 800 MHz Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programmer AMI Kernel with Acer BIOS version P01-A0 BIOS ROM type SPI ROM BIOS ROM size 8MB Support - Acer Aspire R3700 | Service Guide - Page 15
Item Specification Audio controller Realtek ALC662 Audio controller type ALC662-VC Audio channel 2 channel analog audio Audio function control Enable/Disable by BIOS setup Mono or stereo Stereo Compatibility The ALC662-VC series support host audio controller from the Intel ICH series - Acer Aspire R3700 | Service Guide - Page 16
Support bootable CD-ROM Specification Intel NM10 PCI bus SATA X 1 YES USB Port Item Universal HCI USB Class USB Connectors Quantity Specification USB 2.0/1.1 Support per axis in all 3 axes. Power Management Devices S1 S3 S4 Power Button V V V USB Keyboard/Mouse V V N/A PME Disabled - Acer Aspire R3700 | Service Guide - Page 17
monitor. • Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows. • Resume recovery time 3-5sec. Global Standby Mode • Global power management timer(2-120minutes,time step=10minute). • Hard disk drive goes into Standby mode(for ATA standard interface). • Disable H-sync and - Acer Aspire R3700 | Service Guide - Page 18
values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off. Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots immediately - Acer Aspire R3700 | Service Guide - Page 19
Entering CMOS setup 1. Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the - Acer Aspire R3700 | Service Guide - Page 20
Parameter Product Information Standard CMOS Features Advanced Chipset Features Advanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency/Voltage Control BIOS Security Features Load Default Setting Save & Exit Setup Exit Without Saving Description This page - Acer Aspire R3700 | Service Guide - Page 21
entries are for your reference only and are not user-configurable. Parameter Processor Type Processor Speed System Memory System Manufacturer Product Name System Serial Number System BIOS Version BIOS Release Date Asset Tag Number Description Type of CPU installed on the system. Speed of the CPU - Acer Aspire R3700 | Service Guide - Page 22
Standard CMOS Features Parameter System Date System Time AHCI Port Halt On Description Option Set the date following the weekday-month-day-year format. Set the system time following the hour-minute-second format. Press Enter to view detailed device information connected to the SATA connectors. - Acer Aspire R3700 | Service Guide - Page 23
Feature Parameter Quick Boot Quiet Boot 1st/2nd/3rd/4th Boot Device Hard Disk Drive Priority Optical Disk Drive Priority Removable Drive Priority Network Drive Priority Bootup Num-Lock USB Beep Message Description Option Allows you to decrease the time it takes to boot the computer by shortening - Acer Aspire R3700 | Service Guide - Page 24
Advanced Chipset Features Parameter Intel XD Bit Hyper Threading Technology Description When enabled, the processor the Execute Disable (XD) Bit feature flag to always return to 0. Enabled for Windows XP and Linux4(OS optimized for Hyper Threading Technology) Disabled for other OS(OS not optimized - Acer Aspire R3700 | Service Guide - Page 25
or disables support for legacy USB devices. Onboard Audio Controller Enables or disables the onboard audio controller. Onboard LAN Controller Enables or disables the onboard LAN controller. Onboard LAN Option ROM Enables or disables the load of embedded option ROM for onboard network controller - Acer Aspire R3700 | Service Guide - Page 26
Management Setup Parameter Deep Power Off Mode Power On by RTC Alarm Power On by PCIE Devices Wake Up by USB KB/ Mouse Restore On AC Power Loss Description If Enabled, it will support EUP Lot6 Function. If Disabled, it will not support EUP Lot6Function. Enables or Disables to wake up the system - Acer Aspire R3700 | Service Guide - Page 27
PC Health Status Parameter Smart FAN Description Enables or disables the smart system fan control function. Option Enabled Disabled 21 Chapter 2 - Acer Aspire R3700 | Service Guide - Page 28
Frequency/Voltage Control Parameter Spread Spectrum Description Enables or disables the reduction of the mainboard's EMI. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor - Acer Aspire R3700 | Service Guide - Page 29
BIOS Security Features Parameter Supervisor Password User Password HDD Password Change Supervisor Password Description Option This item indicates whether a supervisor password has been set. If the - Acer Aspire R3700 | Service Guide - Page 30
The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these settings - Acer Aspire R3700 | Service Guide - Page 31
Save and Exit Setup The Save Setting and Exit menu allows you to save changes made and close the Setup Utility. 25 Chapter 2 - Acer Aspire R3700 | Service Guide - Page 32
Exit Without Saving The Discard Changes and Exit Setup menu allows you to discard changes made and close the Setup Utility. Chapter 2 26 - Acer Aspire R3700 | Service Guide - Page 33
System Disassembly This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic - Acer Aspire R3700 | Service Guide - Page 34
the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface. 28 Chapter 3 - Acer Aspire R3700 | Service Guide - Page 35
Removing the Side Panel 1. Put the Computer on the worktable lightly. 2. Release the base bracket. 3. Remove 1pc screws. 4. Remove side cover away from the server. WARNING:Please be careful when open the cover,in order not to damage the EMI shielding. Chapter 3 29 - Acer Aspire R3700 | Service Guide - Page 36
Removing the CPU Fan WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. Disconnect fan cable from the motherboard. 2. Use screwdriver to loosen the three screws from the CPU cooler. 3. Lift CPU fan from CPU cooler. 30 - Acer Aspire R3700 | Service Guide - Page 37
Removing the CPU Cooler WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. Use screwdriver to loosen the four screws. 2. Lift the CPU cooler from the motherboard. Chapter 3 31 - Acer Aspire R3700 | Service Guide - Page 38
Removing the Memory Modules 1. Release the hook as show below. 2. Remove the Memory from SO-DIMM socket. 32 Chapter 3 - Acer Aspire R3700 | Service Guide - Page 39
Removing the Front D/B 1. Use hand to loosen both sides the clasp. 2. Lift the D/B away from the main board. Chapter 3 33 - Acer Aspire R3700 | Service Guide - Page 40
Removing the Wireless LAN Card 1. Remove wireless LAN antenna cable from connector of wireless LAN. 2. Use screwdriver to loosen the screw. 3. Remove the wireless Lan card. 34 Chapter 3 - Acer Aspire R3700 | Service Guide - Page 41
Removing the S/PDIF Cover 1. Pull the S/PDIF cover away from the motherboard. Chapter 3 35 - Acer Aspire R3700 | Service Guide - Page 42
Removing the Main Board WARNING:Please be careful when lift the motherboard,in order not to damage the EMI shielding. 1. Remove the four screws that secure the main board to the chassis. 2. Lift the board from the chassis. 36 Chapter 3 - Acer Aspire R3700 | Service Guide - Page 43
Removing the Hard Disk Drive 1. Use screwdriver to loosen the four screws. 2. Remove HDD from Main board. Chapter 3 37 - Acer Aspire R3700 | Service Guide - Page 44
, static-free work surface. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. 2. Disconnector the cable from the motherboard. 3. Remove the battery. Note:RTC battery has been - Acer Aspire R3700 | Service Guide - Page 45
Chapter 4 System Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options - Acer Aspire R3700 | Service Guide - Page 46
their appropriate connectors. 9. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system. 12. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 40 Chapter 4 - Acer Aspire R3700 | Service Guide - Page 47
error. VGA not installed or VGA error. Graphics card error/not installed, graphics card memory error or graphics card BIOS checksum error. BIOS damaged. BIOS is damaged, BIOS POST jumps to Boot Block to execute the default procedures. CMOS damaged. CMOS checksum error or CMOS battery loss occurs - Acer Aspire R3700 | Service Guide - Page 48
code is copied from ROM to lower system memory and control is given toit. BIOS now executes out of RAM. Both key sequence and OEM specific method is checked to determine if BIOSrecovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary,control flows to checkpoint E0. See - Acer Aspire R3700 | Service Guide - Page 49
code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ - Acer Aspire R3700 | Service Guide - Page 50
Copy the target BIOS rom file to a USB disk. Rename the target BIOS to "amiboot.rom".Plug the USB disk to computer that you want to recovery the system BIOS. 2. Power on the system, BIOS recovery will be done. Wait for about 3 minutes the system will reboot automatically after flash update completed - Acer Aspire R3700 | Service Guide - Page 51
Jumper and Connector Information M/B Placement Chapter 5 No Label Description 1 SODIMM1~2 DIMM socket 3 CLR_CMOS Clear CMOS jumpers 1 5 MINIPCIE1 PCIE socket No Label Description 2 FP1 Front panel header 4 SATA_HDD_ SATA data transfe connectors CONN1 6 SYS_FAN1 SYS fan header Chapter 5 - Acer Aspire R3700 | Service Guide - Page 52
. If you re-move the jumper cap, or place the jumpercap on just one pin, the jumper is OPEN. This illustration shows a 3-pin jumper.Pins 1 and 2 are SHORT. Setting Jumper Use the motherboard jumpers to set system configuration options. Jumpers with more Than one pin are numbered. When setting the - Acer Aspire R3700 | Service Guide - Page 53
SYSTEM FAN HEADER CLEAR CMOS HEADER Definition 1: GND 2: 5V_S0 3: FANTAC 4. PWM CONTROL 1-2: CLEAR CMOS 2-3: NORMAL (Default) BATTERY HEADER 3: Battery power output 2: NC 1,4,5: GND Front panel header 1: GND 2: F_USBPWR2 3: USB_P5+ 4: USB_P55: GND 6: F_USBPWR2 7: USB_P4+ 8: USB_P49: OBR_GPIO - Acer Aspire R3700 | Service Guide - Page 54
Jumper/Header Name 48 Function FRONT_USB1, FRONT _USB2 Definition 1,5:USB_REAR_PW R 2:USB_0_FBJ 3:USB_0_FB 6:USB_1_FBJ 7:USB_1_FB 4,8,9,10,11,12:GND AUDIO1 (MIC IN /Pink in Color) AUDIO2 (LINE OUT / Lime in Color) DCIN1 VGA1(D-SUB) 1:GND 2:MIC1_L2 3:MIC1_R5 4:MIC1-JD 5:FRONT-IOSENSE1 6: - Acer Aspire R3700 | Service Guide - Page 55
:NC 12:5V_DDCA_DATA 13:HSYNC_R 14:VSYNC_R 15:5V_DDCA_CLK 16:GND 17:GND 1:HDMIC_D2 2:GND 3:HDMIC_D2J 4:HDMIC_D1 5:GND 6:HDMIC_D1J 7:HDMIC_D0 8:GND 9:HDMIC_D0J 10:HDMIC_TXC 11:GND 12:HDMIC_TXCJ 13:HDMI_CEC_C 14:NC 15:I2C_CLK_HDMI_ CONN 16:I2C_SDA_HDMI_ CONN 17:GND 18:5V_CONN 19:HDMIC_HPD_C GROUND1:GND - Acer Aspire R3700 | Service Guide - Page 56
Jumper/Header Name 50 Function SATA CONN1 Card reader Definition GND:GND GND:GND S1:GND S2:STX_DP0_C S3:STX_DN0_C S4:GND S5:SRX_DN0_C S6:SRX_DP0_C S7:GND P1:3D3V_S0 P2:3D3V_S0 P3:3D3V_S0 P4:GND P5:GND P6:GND P7:VCC5_SATA_HD D P8:VCC5_SATA_HD D P9:VCC5_SATA_HD D P10:GND P11:NC P12:GND P13:NC P14:NC - Acer Aspire R3700 | Service Guide - Page 57
# SD-WP1:GND SD-WP2:SD_WP MS-1:GND MS-2:MS_BS MS-3:MS_D1 MS-4:MS_SD_DAT0 MS-5:MS_D2 MS-6:MS_INS# MS-7:MS_D3 MS-8:CR_CLK MS-9:CARD_3V3 MS-10:GND G1:GND G2:GND XD-1:GND XD-2:XD_CD# XD-3:XD_RDY XD-4:XD_RE# XD-5:XD_CE# XD-6:XD_CLE XD-7:XD_ALE XD-8:XD_WE# XD-9:XD_WP# XD - Acer Aspire R3700 | Service Guide - Page 58
Jumper/Header Name Function COM1 PORT Definition XD-18:XD_D7 XD-19:CARD_3V3 1:JDCD1J 2:JSIN1 3:JSOUT1 4:JDTR1J 5:GND 6:JDSR1J 7:JRTS1J 8:JCTS1J 9:JRI1J 10:GND 11:GND 52 Chapter 5 - Acer Aspire R3700 | Service Guide - Page 59
chapter offers the FRU (Field Replaceable Unit) list in global configuration of the Aspire R3700 desktop computer. Refer to this chapter whenever , it will NOT be noted on the printed Service Guide. For Acer authorized service providers, your Acer office may have a different part number code from - Acer Aspire R3700 | Service Guide - Page 60
Aspire R3700 Exploded Diagram NOTE: This section will be updated when more information becomes available. ITEM 1 2 3 4 5 6 7 8 9 NAME ACER LOGO TOP COVER LED LENS POWER BUTTON PLUG HDMI MAIN BEZEL ANTENNA SHEETMETAL BOT DAUGHTER BOARD ITEM 10 11 12 13 14 15 16 17 18 NAME MOTHER BOARD SHEETMETAL - Acer Aspire R3700 | Service Guide - Page 61
Aspire R3700 FRU List Category MB Description Part Number Exploded Diagram Item Mainboard R3700 nVidia NM10 Proprietary LF MB.SEM09.00 10 w/o eSATA, w/ HDMI,S/PDIF , D525 1 Bezel Chassis Cooler CPU Memory HDD Chapter 6 Aspire Bezel AL150 w/front USB2.0x2 , CR, 2 PZ.11900.207 N/A audio jack; - Acer Aspire R3700 | Service Guide - Page 62
Category Wireless LAN (mini-card) Description "HDD HGST 2.5"" 5400rpm 160GB HTS545016B9A300 Panther B SATA LF WLAN Lite- NI.10200.035 N/A On WN6602R, Ralink RT3090, 802.11b/g/n 1x1 WLAN (mini-card) Full Size Adapter USB Mouse ADP-65JH DBA (LV5) AP.06501.026 N/A Adapter HIPRO 65W 19V 1.7x5.5x11 - Acer Aspire R3700 | Service Guide - Page 63
85KS Black US Keyboard CHICONY KU-0906 USB 86KS Black UK Keyboard CHICONY KU-0906 USB 86KS Black Spanish Latin Keyboard CHICONY KU-0906 USB 86KS Black Canadian French Keyboard CHICONY KU-0906 USB 89KS Black Japanese Keyboard CHICONY KU-0906 USB 85KS Black Traditional Chinese Keyboard CHICONY KU-0906 - Acer Aspire R3700 | Service Guide - Page 64
86KS Black Turkish-Q Keyboard CHICONY KU-0906 USB 86KS Black Arabic/French Keyboard CHICONY KU-0906 USB 85KS Black Kazakh Keyboard CHICONY KU-0906 USB 85KS Black Turkmen Keyboard CHICONY KU-0906 USB 86KS Black Nordic Keyboard CHICONY KU-0906 USB 85KS Black Simplified Chinese Keyboard CHICONY KU-0906 - Acer Aspire R3700 | Service Guide - Page 65
Category Chapter 6 Description Keyboard CHICONY KG-0917 RF2.4 86KS Black Canadian French Keyboard CHICONY KG-0917 RF2.4 89KS Black Japanese Keyboard CHICONY KG-0917 RF2.4 85KS Black Traditional Chinese Keyboard CHICONY KG-0917 RF2.4 85KS Black Czech Keyboard CHICONY KG-0917 RF2.4 85KS Black US - Acer Aspire R3700 | Service Guide - Page 66
RF403.286 KB.RF403.487 KB.RF403.524 Neosonica mini speaker USB black; meet win7 SP.10600.034 N/A VGA Cable DSUB to DSUB 155mm PC.13400.045 N/A Hornet Mounting Kit Mounting kit for a/p/g PC.13400.041 N/A 1.3M stand alone webcam USB V-U0008-0 with Stand (White) PC.13400.035 N/A 60 Chapter 6