Acer Aspire X3475 Acer Aspire X3475 Desktop Service Guide
Acer Aspire X3475 Manual
 |
View all Acer Aspire X3475 manuals
Add to My Manuals
Save this manual to your list of manuals |
Acer Aspire X3475 manual content summary:
- Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 1
Acer Aspire X3475 Service Guide SG V1.01 PRINTED IN TAIWAN - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 2
Revision History Please refer to the table below for the updates made on this service guide. Date 04-25-2012 04-26-2012 08-18-2012 Version First Draft V1.00 V1.01 Chapter 1,2,6 Updates Phase in Win8 operation system, and update related information on page1, 15, 16, 99. ii - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 3
may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. iii - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 4
in this guide is subject to change without notice. Acer Incorporated makes manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 5
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional information related to the current topic. WARNING CAUTION IMPORTANT Alerts you to any physical risk or system damage that might result from - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 6
available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 7
Rear Panel 7 Hardware Specifications and Configurations 8 Power Management Function(ACPI support function) 12 System Utilities 13 CMOS Setup Utility the VGA Card 43 Removing the Memory Modules 44 Removing the Power Supply 45 Removing the Mainboard 47 Removing the USB, Audio and Card - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 8
Beep Codes 82 Checkpoints 83 BIOS Recovery 86 Jumper and Connector Information 87 M/B Placement 87 Jumper Setting 89 Internal Header Pin Definition 90 Connector Pin Definition 93 FRU (Field Replaceable Unit) List 96 Aspire X3475 Exploded Diagram 97 Aspire X3475 FRU List 99 viii - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 9
Tour Features Below is a brief summary of the computer's many feature: NOTE: The features listed in AMD FM2 • Socket Quantity: 1 • Processor Type: • AMD Virgo 65W and 100W CPU which supports AMD Turbo Core 3.0 Technology. Chipset • FCH: AMD A75. PCB • • • DTX, as small as better. 4 layer. Acer - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 10
Digital display HDMI, DVI and VGA. • AMD Blu-ray 3D technology support . • Complicant with HDMI CTS v1.4a. • Dual View function support. • Need to measure VGA follow Acer VGA SOP. • Support for Cool'n'Quiet™ via FID/VID change. • Support for AMD PowerNow!™. • Monitor compatible is requested to the - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 11
PCIE x16 (PCIE V2.0). • 1 * PCIE x1 (PCIE V2.0). USB Ports • Controller: AMD A75 chipset. • Rear I/O: • 4 * USB2.0 ports. • 2 * USB3.0 ports. to cardreader as internal device and use different color. • Data transfer rate support: • USB 3.0/2.0/1.1 • All USB ports must be boot-capable includes USB- - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 12
on board buzzer • Two* reserved 2pin GPIO connector System BIOS • Type: • Use SPI Flash. • System BIOS: 8MBytes. • BIOS ROM Size: 8MBytes. • Kernel: • AMI Kernel with Acer skin/copyright. Power supply • Non PFC 220W / PFC 220W / Full range PFC 220W. • Support models are listed on AVLC. 4 Chapter 1 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 13
Block Diagram Chapter 1 5 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 14
system's interior and exterior components. Front Panel No. Component 1 HDD activity indicator 2 Acer logo 3 Optical drive eject button 4 Microphone-in jack 5 Headphone/Speaker-out/line slot 9 USB 2.0 ports 10 USB 3.0 ports 11 Optical drive 12 Power button/indicator 6 Chapter 1 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 15
Rear Panel No. Component 1 Line-in jack 2 USB 3.0 ports 3 RJ45 LAN connector 4 PS2 mouse port 5 Power connector 6 PS2 keyboard port 7 HDMI port 8 D-sub port 9 USB 2.0 ports 10 Line-out jack 11 Microphone jack 12 Expansion slot Chapter 1 7 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 16
Type AMD FM2 Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programer AMI Kernel with Acer skin BIOS version P01-A0 or P11-A0 BIOS ROM type SPI Flash BIOS ROM size 32Mbit Support protocol SMBIOS - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 17
AMD Hudson D2/D3/D4 Audio controller type ALC662-VD Audio channel codec 5.1 Audio function control Enable/disable by BIOS Setup Mono or stereo Stereo Compatibility The ALC662-VD supports excellent home entertainment package and game experience for PC users. Music synthesizer Yes, internal - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 18
SATA Interface Item SATA controller Number of SATA channel Support mode Specification AMD A75 SATAIII X 3(3 * SATA 3Gb/s) RAID/AHCI/IDE mode option. Default AHCI mode in Microsoft windows OS. Native IDE mode in nonwindows OS. USB Port Item - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 19
Management Devices S1 S3 S4 Power Button V V V USB Keyboard/Mouse V V N/A PME Disabled Disabled Disabled RCT Disabled Disabled Disabled WOR Disabled Disabled Disabled • Devices wake up from S3 should be less than. • - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 20
ring in,keyboard an mouse for APM mode. • Resume recovery time :7-10sec Suspend Mode • Independent power management timer(2-120minutes,time step=10minute)or pushing extern switch button S0,S1,S2 and S5 sleep state support. • On board device power management support. • On board device configuration - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 21
part of the system RAM which allows configuration data to be retained when power is turned off. Before you run the CMOS Setup Utility, make sure be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide. The screenshots used in this guide display default system values. These values - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 22
repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu. NOTE: Grayed-out fields are not user-configurable. • Enter key - Display a submenu screen. NOTE: Availability of submenu screen is indicated by a (>). • Esc - If you press this key: • On one of the primary menu - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 23
Count Memory Size Product Name System Serial Number Asset Tag Number System Date System Time (hh:mm:ss) Description Version number of the BIOS setup utility. Date when the BIOS setup utility was built Type of CPU installed on the system. Core speed of the CPU installed on the system. Physical CPU - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 24
when the BIOS setup utility was built Type of CPU installed on the system. Core speed of the CPU installed on the system. Physical CPU count Total size of system memory installed on the system. Product name of the system. Serial number of the system. Serial number of the motherboard. Asset tag - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 25
Advanced Parameter Miscellaneous Advanced Chipset Configuration Integrated Peripherals PC Health Status Description Press Enter to access the Miscellaneous submenu Press Enter to access the Advanced Chipset Configuration submenu Press Enter to access the Integrated Peripherals submenu Press Enter - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 26
jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up. Selects power on state for Num Lock. USB Beep Message Enables or disables BIOS to display error beeps or messages during USB device enumeration. Option Enabled Disabled On Off Enabled Disabled - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 27
Free Buffer Size Current UMA Size Enables or disables AMD Turbo Core Technology. When enabled, this feature allows the OS to reduce power consumption. When disabled, the system operates at maximum CPU speed. Enables or disables the Virtualization Technology (VT) availability. If enabled, a virtual - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 28
the onboard SATA. Enables or disables the onboard USB controller. Enables or disables support for legacy USB devices. If Auto, USB device equal or less than 2GB or disables the load of embedded option ROM for onboard network controller. Option Enabled Disabled Native IDE AHCI Enabled Disabled - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 29
PC Health Status Parameter Smart Fan Description Enables or disables the smart system fan control function. Option Enabled Disabled Chapter 2 21 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 30
Power Off Mode RTC Wakeup Support Power On by PCIE Devices Wake Up by PS/2 KB/ Mouse Wake Up by USB KB/ Mouse Restore On AC Power Loss Description Select an ACPI state. Select the Deep power call on the PCIE LAN card.You must use an ATX power supply in order to use this feature.Use this item to - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 31
(For Win8 only) Parameter Secure Boot Secure Boot Mode Description Secure boot flow control, secure boot is possible only if system rens in user mode. When standard, fixed secure boot policy. When custom, changeable secure boot key databases. Option Enabled Disabled Standard Custom Chapter 2 23 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 32
a supervisor password has been set. If the password has been installed, Installed displays. If not, Not Installed displays. This item allows you to change user password. You can select this option and press to access the sub menu. You can use the sub menu to change the supervisor password - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 33
Device Priority submenu and specify the boot device priority sequence from available network drives. When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic screen displays during startup. Enabled Disabled Determines whether the system will stop for an error - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 34
Changes Discard Changes Load Default Settings Save as User Default Settings Load User Default Settings Description When you have completed the system configuration changes, select this option to leave the BIOS Setup Utility and reboot the computer, so the new system configuration parameters can - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 35
This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 36
procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 37
Removing the Side Panel 1. Remove the two screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 3. Lift the side panel away from the server and put it aside for reinstallation - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 38
Removing the Front Bezel 4. Release the front bezel from the chassis interior. 5. Pull the bezel away from the chassis. NOTE: The power button and LED cable from the front bezel is still connected to its connector on the mainboard. To detach the front bezel completely, you have - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 39
Removing the Heat Sink Fan Assembly WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. Loosen the hook of heat sink as shown below. 2. Disconnect tache of heat sink away from the retention frame. Chapter 3 31 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 40
3. Disconnect the other end tache of heat sink away from the retention frame. 4. Lift the heat sink fan assembly away from the mainboard. Note:CPU Fan has been highlighted with the yellow rectangle as above image shows.Please detach the CPU Fan and follow local regulations for disposal. 32 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 41
5. Lay down the heat sink fan assembly, in an upright position, on top of the optical drivey, as shown below, then disconnect the fan cable from the mainboard connector. 6. Remove the heat sink fan assembly from the chassis then lay it down in an upright position-with the thermal patch facing upward - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 42
Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before handling. 1. Release the load lever. 2. Lift the load lever to the - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 43
3. Pull out the processor from the socket. IMPORTANT: If you are going to install a new processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. Chapter 3 35 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 44
Removing the HDD-ODD Bracket 1. Remove the two screws that secure the HDD-ODD bracket to the chassis. 2. Lift the bracket up. 36 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 45
Removing the Optical Drive and the Hard Disk Drive 1. Disconnect the SATA (1) and power (2) cables from the rear of the optical drive. 2. Disconnect the other end of the SATA cable from the mainboard. Chapter 3 37 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 46
3. Disconnect the SATA (2) and power (1) cables from the rear of the hard disk drive. 4. Disconnect the other end of the SATA cable from the mainboard. 38 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 47
5. Remove the screws that secure the optical drive to the HDD-ODD bracket. 6. Pull the optical drive out of the drive bay. Chapter 3 39 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 48
7. Remove the four screws that secure the hard disk drive to the HDD bracket. 8. Slide the hard disk drive out of the bracket. 40 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 49
Detaching the Front Bezel 1. Disconnect the power button/LED cable from its mainboard connector. 2. Pull out the power button/LED cable from the chassis. Chapter 3 41 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 50
Removing the Wireless Lan Card 1. Remove the screw from the expansion board bracket opposite the PCIE1X 1 slot. 2. Gently pull up the expansion board (1), move it slightly to the left and remove (2) from the slot. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 51
Removing the VGA Card 1. Remove the screws that secures the card to the chassis. 2. Gently pull the card to remove it from the mainboard. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 52
Removing the Memory Modules IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important data. 1. Press the holding clips on both sides of the DIMM slot outward to release the DIMM(1). 2. Gently pull the DIMM upward to pull it away from the M/B(2). - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 53
the Power Supply 1. Disconnect the ATX power supply cables from its mainboard connector. a. Squeeze on the retaining latch (1) attached to the cable end of the connector. b. Grasp the cable end of the connector and pull it straight up (2). 2. Remove the screw that secures the power supply to - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 54
3. Remove the three screws that secure the power supply to the rear panel. 4. Pull the the power supply module toward the right. 5. Tilt the power supply module slightly to the outside(1) and lift it out of the chassis(2). 46 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 55
Removing the Mainboard 1. Release card reader, USB, and audio cable from plastic clip. 2. Dsconnect the card reader, USB, and audio cable from their mainboard connectors. Chapter 3 47 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 56
3. Remove the six screws that secure the mainboard to the chassis. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. 4. Lift the board from the chassis. 48 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 57
5. Punching in IO Shield then you can remove it. 6. Remove the RTC battery. Note:RTC battery has been highlighted with the yellow circle as above image shows.Please detach the RTC battery and follow local regulations for disposal. Chapter 3 49 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 58
Removing the USB, Audio and Card Reader Boards 1. Release the USB, audio, card reader and HDD data cable from the metal clip. 2. Remove the screw that secure the bracket to the chassis. 50 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 59
3. Pull the bracket out from the chassis. 4. Remove the card reader board. a. Remove the two screws that secure the card reader board to the bracket. Chapter 3 51 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 60
b. Pull the card reader board out of the bracket. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. 5. Remove the USB and audio board. a. Remove the two screws that secure the - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 61
b. Pull the USB and audio board out of the bracket. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Chapter 3 53 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 62
Assembly Requirements To assemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver • Philips screwdriver • Hex screwdriver • Plastic flat-blade - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 63
procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 64
Removing the Side Panel 1. Remove the two screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 3. Lift the side panel away from the server and put it aside for reinstallation - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 65
Removing the Front Bezel 4. Release the front bezel from the chassis interior. 5. Pull the bezel away from the chassis. Chapter 3 57 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 66
Removing the HDD-ODD Bracket 1. Remove the two screws from chassis. 2. Lift the cage up and turn it over. 3. Punching in PCI Shelf slice then you can remove it. 58 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 67
Reinstalling the I/O Shielding 1. Install I/O shielding into chassis. Chapter 3 59 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 68
Reinstalling the MainBoard 1. Slide the mainboard into the chassis, with the I/O ports of the mainboard extruding from their port holes, then lower the mainboard in place. 2. Make sure the screw holes on the mainboard are aligned with those on the chassis. Secure the mainboard with four screws. 60 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 69
3. Connect the card reader, USB, and audio cable to their mainboard connectors. 4. Install the card reader, USB, and audio cable into the plastic clip. Chapter 3 61 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 70
Reinstalling the Power Supply 1. Slide the power supply module into the chassis and tilt to the inside. 2. Push the power supply module toward the left, with the power connector extruding from the rear panel. 3. Secure the power supply to the rear panel using three screws. 62 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 71
4. Secure the power supply to the chassis using the screw. 5. Connect the ATX 24Pin Power cable and ATX 4Pin Power cable to main board. Chapter 3 63 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 72
Reinnstalling the Memory 1. Open the holding clips on both sides of the DIMM slot outward. 2. Insert the memory module into the DIMM1 slot (1) and then press it down until it clicks into place (2). 64 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 73
3. If a second memory module is available, install it in the DIMM2 slot by repeating step 1. NOTE: Install memory rule as table shown below. DIMM1 DIMM3 DIMM2 DIMM4 A A A A B B A B A A A A B A A A A A A B A B Remark:A and B show different size of memory, size:A>B Chapter - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 74
Reinstalling the Front Bezel Power Button/LED Cable 1. Insert the power button/LED cable through the front of the chassis. 2. Connect the power button/LED cable to its mainboard connector. 66 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 75
VGA Card 1. Position the expansion board over the PCIE16X 1 slot and move it slightly to the right (1), making sure the card guide is aligned with the slot guide on the chassis. Insert the expansion card properly connector into PCIE16X 1 slot (2). 2. Secure the expansion board bracket opposite the - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 76
Lan Card 1. Position the expansion board over the PCIE1X 1 slot and move it slightly to the right (1), making sure the card guide is aligned with the slot guide on the chassis. Insert the expansion card connector properly into PCIE1X 1 slot (2). 2. Secure the expansion board bracket opposite the - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 77
Reinstalling the Optical Drive and the Hard Disk Drive 1. Slide the hard disk drive into the drive bay. 2. Secure the hard disk drive to the HDD-ODD bracket using four screws. Chapter 3 69 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 78
3. Slide the optical drive into the drive bay. 4. Secure the optical drive to the HDD-ODD bracket using two screws. 5. Let HDD SATA data cable pass through the two metal clip. 70 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 79
6. Connect one end of the SATA cable to the SATA connector on the mainboard. 7. Connect the SATA(1) and power(2) cables to their connectors on the rear of the hard disk drive. Chapter 3 71 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 80
8. Connect one end of the SATA cable to the SATA connector on the mainboard. 9. Connect the SATA(1) and power(2) cables to their connectors on the rear of the optical drive. 72 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 81
Reinstalling the HDD-ODD Bracket 1. Install the HDD-ODD bracket into the chassis. 2. Secure the HDD-ODD bracket to the chassis using two screws. Chapter 3 73 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 82
Reinstalling the Processor IMPORTANT:If you are going to install a new processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. 1. Release the load lever, lift the load lever to the fully open, gently put the processor into the socket. 74 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 83
2. Close the load lever to its latch. Chapter 3 75 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 84
Reinstalling the Heat Sink Fan Assembly 1. Connect the cooler cable to the main board connector. 2. Position the heat sink fan assembly on top of the processor, making sure the screws are aligned with the screw holes on the main board. 76 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 85
3. Connect tache of heat sink to the retention frame. 4. Secure the hook of heat sink as shown below. Chapter 3 77 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 86
Reinstalling the Front Bezel 1. Insert the tabs on the front bezel into the notches on the left side of the chassis and attach the front bezel in the direction indicated. 2. Make sure the front bezel retention tabs are securedly fastened to the chassis interior. 78 Chapter 3 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 87
Reinstalling the Side Panel 1. Push the side panel toward the front of the chassis until it is firmly closed. 2. Secure the side panel to the rear edge of the chassis using two screws. Chapter 3 79 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 88
Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer the diagnostic tests or repeating thesame operation. 3. Refer to "Power System - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 89
their appropriate connectors. 9. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system. 12. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 81 Chapter 4 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 90
Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an of the screen during POST. This display method is limited, since it only displays checkpoints that occur after the video card has been activated. Not all computers using AMIBIOS - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 91
ROM to RAM for faster access. Performs main BIOS checksum and updates recovery status accordingly. Both key sequence and OEM specific method is checked to determine if BIOSrecovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary,control flows to checkpoint E0. See Bootblock - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 92
Checkpoint DA DC E1-E8 ECEE Description Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. OEM memory detection/configuration error. This - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 93
code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 94
BIOS Recovery AMIBIOS supports a "recovery flash" mode, which can be used to flash update a BIOS from the boot block. This is used to update a BIOS image without the need to boot to an operating system. The following is the process that user should follow to flash BIOS ROM. 1. Put the AMIBoot.ROM to - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 95
Jumper and Connector Information M/B Placement Chapter 5 No Label 1 CPU Socket Description AMD FM2 No Label 2 DIMM1~4 3 CPU_FAN CPU cooling fan connector 4 PWMIC 5 ATX_12V Auxiliary 4-pin power 6 PCIEX1 connector 7 PCIEX16 PCI Express X16 slot 8 AUDIO Description 240-pin - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 96
No Label 10 USB2.0 12 SATA1~3 Description Front panel USB2.0 header Serial ATA connectors 14 CLR_CMOS Clear COMS jumper 16 ATX_POWER Standard 24-pin ATX power connector 18 IR Reciever Infrared header 88 Chapter 5 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 97
Jumper Setting This section explains how to set the jumper for correct configuration of the main board. Jumpers with more than one pin are numbered. When setting a jumper, ensure that the jumper caps are placed on the correct pins. The following illustration shows the location of CLR_CMOS. The - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 98
Internal Header Pin Definition Header Name Function CPU Fan Header Definition 1:GND 2:+12V 3:SENSE 4:PWM CONTROL System Fan Header 1:GND 2:+12V 3:SENSE 4:PWM CONTROL Front Panel Audio Header 1:MIC_L 2:GND 3:MIC_R 4:PWR 5:FRONT_R 6:MIC_JD 7:FRONT_SENCE 8:NC 9:FRONT_L 10:FRONT_JD 90 Chapter 5 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 99
Header Name Function Front panel Header Definition 1:NC 2:GND 3:SB5V 4:LAN LED 5:NC 6:NC 7:PWR RST CONTROL 8:GND 9:GND 10:PWR BTN CONTROL 11:SATA LED 12:GND 13:VCC 14:VCC5 for HDD LED Front USB Header 1:NC 2:GND 3:GND 4:GND 5:USB0_XP 6:USB1_XP 7:USB0_XN 8:USB1_XN 9:USBVCC_0 10:USBVCC_0 Front - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 100
Header Name Function Front USB Header Definition 1:NC 2:GND 3:GND 4:GND 5:USB0_XP 6:USB1_XP 7:USB0_XN 8:USB1_XN 9:USBVCC_2 10:USBVCC_2 Front USB3.0 Header 1:USB PWR 2:RXN1 3:RXP1 4:GND 5:TXN1 6:TXP1 7:GND 8:USB_N1 9:USB_P1 10:OC 11:USB_P2 12:USB_N2 13:GND 14:TXP2 15:TXN2 16:GND 17:RXP2 18:RXN2 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 101
Connector Pin Definition Header Name Function RJ45 and 2 PORT USB Definition 1:LAN PWR 2:MDI0+ 3:MDI04:MDI1+ 5:MDI16:MDI2+ 7:MDI28:MDI3+ 9:MDI310:GND 11:LAN_ACT_LED12:LAN_ACT_LED+ 13:LINK_100_LEDJ 14:LINK_1000_LEDJ 15:USB PWR 16:USB_N1 17:USB_P1 18:GND 19:USB PWR 20:USB_N0 21:USB_P0 22~30:GND - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 102
8:TXN1 9:TXP110:USB PWR 11:USB_N1 12:USB_P1 13:GND 14:RXN2 15:RXP2 16:GND 17:TXN2 18:TXP2 19~22:GND 1:RED 2:GREEN 3:BLUE 4:NC 5,6,7,8:GND 9:+5V_VGA 10:GND 11:NC 12:DDC_DATA 13:HSYNC 14:VSYNC 15:DDC_CLK 16:GND 17:GND 94 Chapter 5 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 103
Chapter 5 USB CONN 1:USB PWR 2:USB_N0 3:USB_P0 4:GND 5:USB PWR 6:USB_N1 7:USB_P1 8~12:GND HDMI 1:HDMI_P0 2:GND 3:HDMI_N0 4:HDMI_P1 5:GND 6:HDMI_N1 7:HDMI_P2 8:GND 9:HDMI_N2 10:HDMI_CLK_P 11:GND 12:HDMI_CLK_N 13:NC 14:NC 15:CTRL_CLK 16:CTRL_DATA 17:GND 18:+5V_PWR 19:DDSP_HPD 20,21,22,23:GND PS2 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 104
(Field Replaceable Unit) list in global configuration of the Aspire X3475 desktop computer. Refer to this chapter whenever ordering the parts to it will NOT be noted on the printed Service Guide. For Acer authorized service providers, your Acer office may have a different part number code from - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 105
Aspire X3475 Exploded Diagram NOTE: This section will be updated when more information becomes available. 97 Chapter 6 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 106
-Button Power Button LED Acer Logo Q'TY 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 ITEM 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 NAME Latch-ODD-Button ODD-Shielding ODD-Door ODD-Button F-IO Door F-IO Mylar Spring-IO-Door Front-Bezel Spring-ODD-Door1 Spring-ODD-Door2 F-IO ODD ODD-Bracket Power Supply - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 107
Aspire X3475 FRU List Category MB Kit Description MB kit aVic AMD A75 Realtek 8111F Acer Logo DTX W/O 1394 LF w/ USB3.0 Part Number Exploded Diagram Item DB.SKJ11.001 N/A MB Kit AX3475 AMD A75 Realtek 8111FA Acer Logo Y W/O 1394 V1.0 LF DTX Win8 DB.SLV11.001 Chassis Bezel CPU Memory 99 Hon - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 108
-I + HDMI LP 288-9E145-X03AC HD7470 2GB sDDR3 64bit DVI-I + HDMI LP 299-1N214-X60AC 605 1GB DDR3 64bits DVII + HDMI LP 288-5E181-X02A8 AMD HD7670 2GB DDR3 128bit UEFI DVI-I + HDMI LP VG.PCP76.702 N/A VG.PCP75.702 VG.PCP74.702 VG.PCP60.502 VG.PCU76.702 100 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 109
AMD LSI Universal Modem (PCI-E) 56K V.92 Concorde (C40) FX.10100.003 Power Supply Speaker 101 Non-PFC 220W (8.5L) EuP Non-PFC 220W (8.5L) acer logo SP.10600.048 N/A JS speaker USB MS1238UA with new acer logo ( meet AJC spec) SP.10600.049 Neosonica speaker USB 9M-20A200-000 with new acer - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 110
-ON SK-9660B RF2.4 Black Arabic/ KB.RF40B.171 English with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Thailand with new acer logo KB.RF40B.172 Keyboard LITE-ON SK-9660B RF2.4 Black Spanish with new acer logo KB.RF40B.173 Keyboard LITE-ON SK-9660B RF2.4 Black Portuguese with - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 111
-ON SK-9660B RF2.4 Black Swiss/ G with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Belgium with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Icelandic with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Norwegian with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Hebrew - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 112
6 Description Part Number Keyboard LITE-ON SK-9660B RF2.4 Black Turkmen with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Nordic with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black English/Canadian French with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Czech/ Slovak with new - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 113
logo Keyboard PRIMAX KBRF36211 RF2.4 Black Arabic/French with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black Kazakh with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black Turkmen with new acer logo Part Number KB.RF40P.158 KB.RF40P.159 KB.RF40P.160 KB.RF40P.161 KB.RF40P.162 KB.RF40P.163 KB - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 114
logo Keyboard PRIMAX KBRF36211 RF2.4 Black Spanish Latin without battery;with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black US with India Rupee Symbol with new acer logo Keyboard LITE-ON SK-9621B USB Black US with new acer logo Keyboard LITE-ON SK-9621B USB Black Traditional Chinese with new - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 115
Keyboard LITE-ON SK-9621B USB Black Arabic/ French with new acer logo Keyboard LITE-ON SK-9621B USB Black Kazakh with new acer logo Keyboard LITE-ON SK-9621B USB Black Turkmen with new acer logo KB.USB0B.462 KB.USB0B.463 KB.USB0B.464 KB.USB0B.465 KB.USB0B.466 KB - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 116
6 Description Part Number Keyboard LITE-ON SK-9621B USB Black Nordic with new acer logo Keyboard LITE-ON SK-9621B USB Black English/ Canadian French with new acer logo Keyboard LITE-ON SK-9621B USB Black Czech/ Slovak with new acer logo Keyboard LITE-ON SK-9621B USB Black Swiss/ FR with new - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 117
logo Keyboard PRIMAX KB36211 USB Black Norwegian with new acer logo Keyboard PRIMAX KB36211 USB Black Hebrew with new acer logo Keyboard PRIMAX KB36211 USB Black Polish with new acer logo Keyboard PRIMAX KB36211 USB Black Slovenian with new acer logo Keyboard PRIMAX KB36211 USB Black Slovak with new - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 118
Keyboard PRIMAX KB36211 USB Black Korean with new acer logo Keyboard PRIMAX KB36211 USB Black Spanish Latin with new acer logo Keyboard PRIMAX KB36211 USB Black US with India Rupee Symbol with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black US with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 119
-ON SK-9611 PS/2 Black Swiss/G with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black Belgium with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black Icelandic with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black Norwegian with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black Hebrew - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 120
logo Keyboard PRIMAX KB36111 PS/2 Black UK with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Dutch with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Swiss/G with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Belgium with new acer logo KB.PS20B.196 KB.PS20B.197 KB.PS20B.198 KB.PS20P.204 - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 121
logo Keyboard PRIMAX KB36111 PS/2 Black Greek with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Danish with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Czech with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Romanian with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Turkish with new - Acer Aspire X3475 | Acer Aspire X3475 Desktop Service Guide - Page 122
Category Description Keyboard PRIMAX KB36111 PS/2 Black Spanish Latin with new acer logo Keyboard PRIMAX KB36111 PS/2 Black US with India Rupee Symbol with new acer logo Part Number KB.PS20P.245 KB.PS20P.290 Exploded Diagram Item Chapter 6 114