Acer Aspire Z3620 Acer Aspire Z3620 Desktop Service Guide
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- Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 1
Aspire Z620 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 2
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. There are no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 3
are used in this manual: WARNING: Indicates a + IMPORTANT: Follow local regulations for battery and circuit board disposal. Batteries and Circuit Boards >10 cm² 's Guide /usr/local/bin/fd the /TPH15spool_M program Computer output (text that represents information displayed on a computer screen, - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 4
extra memory capabilities). These localized features are not covered in this generic service guide. service guide. Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by your regional Acer - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 5
1 Hardware Specifications Features ...5 Operating system ...5 Platform ...5 System Memory...5 Display ...5 Privacy Control ...5 Storage Subsystem ...5 Graphics ...5 Audio Subsystem...6 Optical Media Drive ...6 Communication ...6 Dimensions and weight...6 Power Adapter and Battery 6 I/O Ports - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 6
19 System Board Major Chips 20 Processor ...21 Processor Specifications 21 CPU Fan True Value Table (Tj 21 System Memory...22 Memory Combinations ...22 Video Interface...22 BIOS ...23 LAN Interface ...23 Keyboard ...23 Hard Disk Drive (AVL components 24 Super-Multi Drive...25 BD Drive - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 7
35 System IO Address Map 36 System I/O Address Specifications 37 CHAPTER 2 System Utilities BIOS Setup Utility 40 Navigating the BIOS Utility 40 BIOS...41 Main ...41 Advanced ...43 Power ...44 Security ...45 Boot Options ...50 Exit ...51 BIOS Flash Utilities 52 DOS Flash Utility...53 CHAPTER - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 8
88 Camera Module Installation 90 VGA Module Removal ...91 VGA Module Installation 91 Rear IO Module Removal 92 Rear IO Module Installation 93 CPU Removal ...94 CPU Installation...95 DIMM Removal...96 DIMM Installation ...96 KTS Battery Removal...97 KTS Battery Installation 97 Mainboard Removal - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 9
Installation 104 CHAPTER 4 Troubleshooting Introduction 107 General Information 107 Common Problems...108 Problems 121 Undetermined Problems 121 Post Codes ...122 CHAPTER 5 Jumper and Connector Locations Mainboard ...125 Clearing Password and BIOS Recovery 127 Clearing Password...127 BIOS - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 10
CHAPTER 6 FRU (Field Replaceable Unit) List Exploded Diagram 134 Main Assembly ...134 FRU List ...136 Screw List ...137 CHAPTER 7 Test Compatible Components Microsoft® Windows® 7 Environment Test 140 CHAPTER 8 Online Support Information Introduction 143 X - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 11
CHAPTER 1 Hardware Specifications - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 12
Memory...5 Display ...5 Privacy Control ...5 Storage Subsystem ...5 Graphics ...5 Audio Subsystem...6 Optical Media Drive ...6 Communication ...6 Dimensions and weight...6 Power Adapter and Battery Windows Keys ...15 Quick Launch Keys ...16 System Block Diagram 18 Specification Tables 19 Computer - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 13
System Board Major Chips 20 Processor ...21 Processor Specifications 21 CPU Fan True Value Table (Tj 21 System Memory...22 Memory Combinations ...22 Video Interface...22 BIOS ...23 LAN Interface ...23 Keyboard ...23 Hard Disk Drive (AVL components 24 Super-Multi Drive...25 BD Drive (N/A) ...26 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 14
System Interrupt Specification 35 System IO Address Map 36 System I/O Address Specifications 37 4 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 15
Memory Type : Supports DDR3 1333 DDRIII SODIMM with Dual-channel architecture Socket Type : un-buffered 204 pin SODIMM socket DIMM Slot : 2 Memory Size Max. : Up to 8 GB Storage Subsystem Graphics Onboard graphic solution: w/ Intel CPU One VGA(D-sub) port on rear The motherboard comes - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 16
/3.75V VREFOUT All DACs support 96K/48K/44.1KHz sample rate Meets Microsoft WHQL/WLP 3.10 Vista premium and mobile PCs audio requirements Direct Sound (H) x 370(D) x 60(W) mm (without bezel) Weight:8.0Kg Power Adapter and Battery I/O Ports P/S2 Keboard P/S2 Mouse LAN USB port TV - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 17
Optional Items Software Productivity Security Multimedia Gaming Communication and ISP Web links and utilities 7 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 18
Computer Tour Top View Figure 1-1. Top View Table 1-1. Top View # Icon 1 Item Camera Hinge Description Adjust camera direction 8 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 19
Front View ➊ ➋ Figure 1-2. Front View Table 1-2. Front View # Icon 1 2 Item Camera Power button Description Power on or off the system. 9 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 20
Left View Figure 1-3. Left View Table 1-3. Left View # Icon 1 Item Auto Adjust Description 2 Brightness up 3 Brightness down Accepts input from external 4 Microphone jack microphones. Headphone/Speaker-out/line-out Connects to audio line-in 5 port. devices(e.g.,speakers,headphones - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 21
Right View Figure 1-4. Right View Table 1-4. Right View # Icon 1 Item Optical disk drive Description Accepts ODDs. 11 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 22
Base View Figure 1-5. Base View Table 1-5. Base View # Icon 1 2 3 4 5 Item ODD door Power cord socket Description Remove ODD Connects power cable devices PS/2 mouse connector PS/2 keyboard connector USB ports. Connects to USB 2.0 devices (e.g.,USB mouse, USB camera). 12 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 23
# Icon Item Description Lights to indicate the status of 6 Network port wireless LAN communications. 7 King Lock 8 Serial port 9 Printer Port Printer connector 10 TV Tuner Connects the TV cable devices 13 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 24
Using the Keyboard The keyboard is powered by one AAA battery. If battery power is low, the icon (Figure 1-6) will doing a lot of numeric data entry. Scroll Lock When Scroll Lock is on, the screen moves one line up or down when the up or down arrow keys are pressed respectively. Scroll Lock - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 25
supported by Windows XP, Windows Vista, and Windows 7: :Open or close the Start menu + R : Open Open Windows Explorer + F : Search for a file or folder + D : Show the desktop Ctrl + + F : Search for computers (if you are on a network) + L : Lock your computer (if you are connected to a network - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 26
Quick Launch Keys The keyboard contains 11 quick launch keys which can be used to access most of the computer's controls like volume output and media controls. Figure 1-9. Quick Launch Keys Table 1-9 shows the function of each quick launch key. Table 1-9. Quick Launch Keys Key Function Sleep - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 27
Table 1-9. Quick Launch Keys (Continued) Key Function VOL- Volume decrease VOL+ Volume increase Speaker toggle Description Decreases the volume. Increases the volume. Turns the speakers on and off. 17 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 28
System Block Diagram Sandy Bridge Desktop Processor Socket H2 DDR3 SODIMM Channel A DDR3 SODIMM Channel B DDR3 1333MHz/1066MHz Total Max 8GB DMI FDI MINI PCI-EX1 (FULL) MINI PCI-EX1 (HALF) - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 29
Tables Computer specifications Item Metric Imperial Dimensions Width 522 mm 20.551 in Depth 60 mm 2.3622 in Height 370 mm 14.5632 in Weight: Non-Touch Screen 8.0 kg 17.64 lb Input power Operating voltage 19V (150 W) Operating current 7.89A Temperature Operating - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 30
System Board Major Chips Item Specification Core logic Cougar Point PCH package H61 FCBGA package ITE 8728 Bluetooth N/A Wireless Supports Mini PCIE wireless LAN TV Supports Mini PCIE TV PCMCIA N/A Audio codec Realtek ALC887VD Card reader RTS5138 One-LUN USB 2.0 Card Reader - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 31
core A 256-KB shared instruction/data second-level cache (L2) for each core 8 MB shared instruction/data Last-Level Cache (L3), shared among all cores Cougar Point PCH package H61 Processor Specifications Item CPU Cores shut down by EC SPL Spec (dBA) 26dBA 28dBA 32dBA 35dBA 38dBA 42dBA 21 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 32
System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Support DIMM voltage Supports DIMM package Specification Built in CPU: Conditional self-refresh (Intel® Rapid Memory Power - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 33
RTL8111E-VC-CG RJ45 Base Integrated Gigabit LAN Controller Supports PCI Express1.1 Supports IEEE 802.3 10/100/1000 Mbps Ethernet Support Wireless keyboard 107 keys Yes Specification Yes 2.4G wireless keyboard USB nano-dongle receiver Standard keys with quick launch keys 23 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 34
Data heads 5 or 6 Drive Format Disks 3 Spindle speed (RPM) 7200 Performance Specifications Buffer size 64 Interface SATAIII Fast data transfer rate (Gbits / 6Gbps sec, max) Media data transfer 600 rate(Mbytes/sec max) DC Power Requirements Voltage 5V ± 5% tolerance 12V +10 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 35
Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Specification , DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM, DVD+R, DVD+R DL, DVD+RW CD: CD-DA (Red Book US & US+ RW DVD: DVD-ROM (Book 1.02), DVD-Dual DVD-Video (Book 1.1) DVD-R (Book 1.0, 3.9G) DVD-R ( - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 36
BD Drive (N/A) Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage LCD 20"/21.5" Item Vendor/Model CMI/M200O3 name -LA3 Screen 20 inches Diagonal (mm) Active Area (mm) 442 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 37
without 1750g converter) Physical Size (mm) Electrical 30 pins Interface 2ch-LVDS Viewing Angle (degree) 170H 160V CR > 10 (Left) Specification 1920x1080 0.2482 (H) x 0.2482 (V) 1600x900 1920x1080 0.0922*RGB(H)mm 0.08275*RGB(H)m x 0.2766(V)mm m x 0.248(V)mm 250 250 250 1000 Tr - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 38
Input current (mA) Output voltage (V, RMS) Output current Vendor & Model name Specification Espower & IV45080/T-LF Duty 20%~100% (3.3V) , F=200Hz 19v ± 10% 0.6A 43.4V 50 mA Espower & IV45080/T-LF Display Supported Resolution (LCD) Resolution 16 bits 32 bits Intel NVIDIA ATI 800x600p/60Hz 16 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 39
Item VGA Chip Supports Specification Yes Memory Interface Avivo™ Display System Motion Video Acceleration Features Power Management Features Spread-Spectrum Support Internal Thermal Sensor Thermal Diode 3G Card (N/A) Item Features Specification Display Supported Resolution (GPU - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 40
Interface Item Audio Controller Audio onboard or optional Mono or Stereo Compatibility Sampling rate Internal microphone Internal speaker/quantity Specification ALC272 supports Azalia function Onboard Mono HD audio Interface Sample rate up to 192Khz resolution VSR (Variable Sampling Rate) Yes Yes - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 41
Codec and Amplifier Item Specification Audio Controller Audio Controller Features Two stereo DAC support 16/20/24-bit PCM for two independent playback (multiple streaming) Two stereo ADC supports 16/20/24-bit PCM format for two independent recording All DACs support independent 44.1k - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 42
Model name Battery Type Pack capacity Number of battery cell Package configuration VRAM (N/A) Item Chipset Memory size Interface USB Port Item USB compliance level EHCI Specification Specification Specification 2.0 The PCH contains seven USB full/low-speed host controllers that support the standard - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 43
Item USB Port (Continued) Number of USB port(s) Location Output Current Specification 6 4 on base, 2 on left side 0.5A HDMI Port (N/A) Item Compliance level Data throughput Number of HDMI port(s) Location Specification AC Adapter Item Input rating Maximum input AC current Inrush current - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 44
/MS-PRO: 32G 2 in 1 card reader, supporting: Secure Digital™ (SD) Card, MultiMediaCard™ (MMC) Storage cards with adapter: miniSD™ System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state Specification N/A White color solid on: System on - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 45
- 1C22 IRQ5* Not in use IRQ6 Not in use IRQ7* Not in use IRQ8 System CMOS/real time clock Hardware IRQ System Function System Interrupt Specification (Continued) IRQ9* Not in use IRQ10* Not in use IRQ11 Not in use IRQ12 Not in use IRQ13 Numeric data processor IRQ14 Not in use - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 46
/real time clock Motherboard resources Motherboard resources Direct memory access controller Motherboard resources Direct memory access controller Motherboard resources Direct memory access controller Motherboard resources Direct memory access controller Motherboard resources Programmable interrupt - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 47
System I/O Address Specifications I/O address (hex) System Function (shipping configuration) 310 - 317 ITECIR Infrared Receiver (EC2) 3B0 - 3BB VgaSave 3B0 - 3DF PCI bus 3C0 - 3DF VgaSave 3E0 - CF7 PCI bus 400 - 453 System board 454 - 457 Motherboard resources 458 - 47F System - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 48
CHAPTER 2 System Utilities - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 49
BIOS Setup Utility 40 Navigating the BIOS Utility 40 BIOS...41 Main ...41 Advanced ...43 Power ...44 Security ...45 Boot Options ...50 Exit ...51 BIOS Flash Utilities 52 DOS Flash Utility...53 39 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 50
run. Refer to Chapter 4, Troubleshooting when a problem arises. To activate the utility, press F2 during POST (power-on self-test) when prompted at the bottom of screen. The default parameter of help is found in the Item Specific Help area of the screen. NOTE: System information is subject to - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 51
Exit System BIOS Version P01-A0 Build Date XX/xx/2011 Processor Intel® Core™ i5-2300 CPU Core Frequency 2.8GHz Count 4 Set the Date. Use Tab to switch between Date elements Memory Size Product Name System Serial Number Asset Tag Number System Date System Time 4096MB Aspire Z3620 [Thu - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 52
Size Product Name System Serial Number Asset Tag Number System Date System Time Description BIOS version Creation date of BIOS System EC version CPU (central processing unit) type Speed of system Amount of cores Memory size available Product name of the system Serial number of unit Asset tag number - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 53
2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-2. BIOS Advanced Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2. BIOS Advanced Parameter Miscellaneous Advanced Chipset Configuration Integrated Peripherals PC Health Status Description Configure miscellaneous functions - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 54
：Discard Change and Exit Setup Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-3. BIOS Power Table 2-3 describes the parameters shown in Figure 2-3. Table 2-3. BIOS Power Parameter Deep Power Off Mode Power On RTC Wakeup Support Power On by Onboard LAN Wake Up by USB KB/Mouse Restore - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 55
use. BIOS Setup Utility Main Advanced Power Security Boot Options Exit Supervisor Password User Password Change Supervisor Password Not Installed Not Installed [Press Enter] Valid Keys: (1)a-z (A-Z) non case Sensitive. (2)0,1-9 (3)11 special keys: '-=[]\;',./ (4)Key pad:0-9 support And - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 56
: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Password on Boot must be set Semi-colon / Slash \ Back-slash + IMPORTANT: Use care when typing a password. Characters do not appear on the screen. 46 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 57
If new password and confirm new password strings match, the Setup Notice dialog screen is shown (Figure 2-6). If it is not, go to step 5. a Password: Passwords Do Not Match a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Clear. - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 58
Password and Confirm New Password ields. Computer will set Supervisor Password parameter to Clear. 4. Press F10 to save changes and exit the BIOS Setup Utility. Changing a Password Perform the following: 1. Use the and keys to highlight Set Supervisor Password parameter and press Enter. The Set - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 59
Changing a Password: Invalid Password a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Password: Passwords Do Not Match a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 60
. EFT Device Priority [Press Enter] Hard Disk Driver Priority Optical Disk Driver Priority Removeable Device Priority Network Device Priority Quiet Boot Halt On [Press Enter] [Press Enter Setup Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-13. BIOS Boot Options 50 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 61
& Exit Setup ECS：Discard Change and Exit Setup Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-14. BIOS Exit Table 2-4 describes the parameters shown in Figure 2-14. Table 2-14. BIOS Exit Parameter Save & Exit Setup Discard Changes and Exit Save Changes Discard Changes Load Default - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 62
Disc is not available, create one before BIOS Flash utility is used. Refer to BIOS Recovery by Crisis Disk. NOTE: Do not install memory related drivers (XMS, EMS, DPMI) when BIOS Flash is used. NOTE: Use AC adaptor power supply when running BIOS Flash utility. If battery pack does not contain power - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 63
[Press Enter] Hard Disk Driver Priority Optical Disk Driver Priority Removeable Device Priority Network Device Priority Quiet Boot Halt On Version 2.10.1207. © Copyright 2002-2011, Acer Inc. Figure 2-15. Change BIOS Boot priority Order 4. Copy the BIOS file to USB HDD. 5. Insert the USB - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 64
CHAPTER 3 Machine Maintenance Procedures - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 65
Module Removal ...61 ODD Module Installation 64 Rear Stand Removal...65 Rear Stand Installation ...65 Rear IO Cover Removal ...66 Rear IO Cover Installation 67 Rear Cover Removal...68 Rear Cover Installation ...70 VESA Bracket Removal...71 VESA Bracket Installation 72 EMI Top Bracket Removal 73 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 66
91 Rear IO Module Removal 92 Rear IO Module Installation 93 CPU Removal ...94 CPU Installation...95 DIMM Removal...96 DIMM Installation ...96 KTS Battery Removal...97 KTS Battery Installation 97 Mainboard Removal ...98 Mainboard Installation ...99 Main frame Removal ...100 Main frame - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 67
about the computer, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 68
.2xL4.0mm M3.0xL5.0mm M3.0xL6.0mm 6#32xL5.0mm 6#32xL7.5mm M4.0xL6.0mm M4.0xL12.0mm 4-40xL6.0mm &NUT#4-40xL5.0mm Quantity 6 6 38 4 9 8 2 3 4 Acer Part Number 58 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 69
Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. ODD HOLE COVER Stand ODD Module Rear IO Cover Rear Cover VESA Bracket Mainboard - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 70
Getting Started The flowchart in Figure 3-1 identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 71
ODD Module Removal 1. Locate rear cover (A) and ODD hole cover (B). (Figure 3-3) A B Figure 3-3. Rear Cover and Odd hole cover 2. Press ODD hole cover button. (Figure 3-4) Figure 3-4. ODD hole cover 3. Rotation ODD hole cover in an angle, and remove it. as shown in Figure 3-5. Figure 3-5. Remove ODD - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 72
4. Remove screw (C) from rear cover. (Figure 3-6) C Figure 3-6. Remove screw from rear cover 5. Push slim ODD bracket with tool that diameter less than 3.0mm. (Figure 3-7) D Figure 3-7. Push ODD bracket 6. Slide and remove ODD module through ODD slot (D) on rear cover. 7. Press ODD tray release - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 73
8. Slide ODD tray (E) from ODD module. (Figure 3-9) F G E Figure 3-9. Remove ODD bezel 9. Unlock latch (F) to separate ODD bezel (G) from tray. 10.Remove ODD bezel. 11.Remove screws (H) from ODD slim bracket (I) and ODD module. (Figure 3-10) H I Figure 3-10. Remove ODD slim bracket screw. 63 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 74
slim bracket (H) to ODD module. (Figure 3-10) 2. Install and secure screws (I) from ODD slim bracket to ODD module. 3. Install ODD bezel (G) to ODD tray (E). (Figure 3-9) 4. Install and secure latch (F) to tray. 5. Install ODD tray (E) into ODD module. 6. Install ODD module in ODD slot (D) on rear - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 75
rear stand and rear cover. (Figure 3-12) B Figure 3-12. Remove stand screws. 3. Remove rear stand. Rear Stand Installation 1. Install rear stand (A) to rear cover. (Figure 3-12) 2. Install and secure screws (B) from stand to rear cover. 3. Push rear stand(A) until operating angle of 10 degrees - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 76
Rear IO Cover Removal 1. Lift rear IO cover (A) from slot (B) to unlock and separate from rear cover. (Figure 3-13) A B Figure 3-13. Unlock rear IO cover 2. Rotation rear IO cover in an angle, as shown in Figure 3-14. 3. Remove rear IO cover. Figure 3-14. Remove rear IO cover 66 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 77
1. Locate flanges (C) on rear IO cover. (Figure 3-15) Figure 3-15. Rear IO cover 2. Install rear IO cover flanges into slots (D) on rear cover. (Figure 3-16) D Figure 3-15. Push rear IO cover 3. Install rear IO cover to rear cover. 4. Press along edges until rear IO cover is locked and secured to - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 78
Rear Cover Removal Prerequisite: ODD Module Removal Rear Stand Removal Rear IO Cover Removal 1. Remove screws (A) from rear cover(B) and front cover(C). (Figure 3-17) B C A Figure 3-17. Remove rear cover screws. 2. Push rear cover from front cover that the distance is 5.0mm(B). (Figure 3-18) B - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 79
3. Lift rear cover from front cover. (Figure 3-19) Figure 3-19. Open rear cover 4. Remove rear cover. 69 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 80
cover. (Figure 3-18) 2. Pull rear cover to front cover until coincide. (Figure 3-20) Figure 3-20. Pull rear cover 3. Install and secure screws (A) to front cover. (Figure 3-17) 4. Install rear IO cover. 5. Install rear stand. 6. Install ODD module. ID Size Quantity Screw Type A M3.0x6 3 70 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 81
VESA Bracket Removal Prerequisite: Rear Cover Removal 1. Remove screws (C) from VESA Bracket (A) and Main frame (B).(Figure 3-21) A B C Figure 3-21. Remove VESA Bracket screws. 2. Slide and remove VESA Bracket. (Figure 3-22) Figure 3-22. Slide VESA Bracket. 71 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 82
VESA Bracket Installation 1. Install VESA bracket to main frame. (Figure 3-21) 2. Install and secure screws (C) from VESA bracket to main frame. 3. Install rear cover. ID Size Quantity Screw Type A M4.0x6.0 2 72 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 83
EMI Top Bracket Removal Prerequisite: VESA Bracket Removal 1. Remove screws (C) from EMI top Bracket (A) and EMI side (B).(Figure 3-23) A B C Figure 3-23. Remove EMI top Bracket screws. 2. Rotation EMI Top Bracket in an angle, as shown in Figure 3-24. Figure 3-24. Rotation EMI top Bracket. 3. - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 84
Figure 3-25) D Figure 3-25. EMI top Bracket. 2. Install EMI Top Bracket flanges into slots (E) on EMI side. (Figure 3-26) E Figure 3-26. Install EMI Top Bracket 3. Install and secure screws (C) from EMI top Bracket to EMI side. (Figure 3-23) 4. Install VESA bracket. ID Size Quantity Screw Type - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 85
Converter module. 2. Disconnect the following cable. Converter to mainboard cable (D) from converter board connector (C). Remove Converter cable (D) from guide (E). Converter to mainboard cable (D) from mainboard connector (F). 3. Remove screws (G) from EMI converter shield (H) and ODD bracket - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 86
5. Disconnect Converter to LCD panel cable (K) from converter board (J ) connector (I) (Figure 3-26-1/2) I K Figure 3-26-1. For LG Panel I K Figure 3-26-2. For CHIMEI Panel 6. Remove converter board from ODD bracket. J J 76 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 87
: Converter to mainboard cable (D) to Cnverter board connector (C) (Figure 3-24) Converter to mainboard cable (D) to mainboard connector (F) (Figure 3-24) Secure Converter to mainboard cable (D) to guide (E). 6. Install EMI top. ID Size Quantity Screw Type A M3.0x5.0 3 77 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 88
from mainboard connector (B). ODD cable (F) from mainboard connector (C). Power cable (G), HDD cable (E) and ODD cable (F) from guide (H). HDD cable (E) from guide (I). 3. Remove screws (J) from ODD connector (K) on main frame. 4. Remove ODD connector (K). 5. Remove screws (N) from HDD - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 89
HDD cable (E) to mainboard connector (B). ODD cable (F) to mainboard connector (C). Secure power cable (G), HDD cable (E) and ODD cable (F) to guide (H) on main frame. Secure HDD cable (E) to guide (I) on AC-IN bracket. 5. Install EMI top. ID Size Quantity Screw Type N M3.0x5.0 2 79 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 90
module and HDD Bracket. 4. Remove HDD carrier (E) from HDD module. HDD Bracket Installation 1. Install HDD carrier (E) to HDD module. (Figure 3-29) 2. Install and secure screws (B) to HDD module. 3. Install electricity conductive tape (A) to HDD module and HDD Bracket. 4. Connect HDD cable (C) to - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 91
Remove screws (G) from AC-IN bracket (I)on main frame. 3. Remove AC-IN (A) from AC-IN bracket(I). 4. Remove AC-IN cable (C) from guide (D). 5. Remove screws (H) from power supply on main frame. 6. Disconnect Power supply cable (E) from mainboard connector (F). 7. Remove power supply from main frame - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 92
cable (E) to mainboard connector (F). (Figure 3-30) 2. Install power supply (B) to main frame. 3. Install and secure screws (H) to Power supply (B) on main frame. 4. Secure AC-IN cable (C) to guide (D). 5. Install AC-IN (A) to AC-IN bracket(I). 6. Install and secure screws (G) to AC-IN bracket - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 93
Thermal Module Removal Prerequisite: EMI TOP bracket Removal 1. Locate thermal module (A) on mainboard. (Figure 3-31) C B3 B4 B2 Figure 3-31. Remove thermal module B1 A 2. Loosen captive screws (B/1 - B/4) from mainboard. 3. Remove screws (C) from thermal module on main frame. 4. Remove thermal - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 94
to spread grease over CPU top. D Figure 3-32. CPU Grease 3. Align and install thermal module (A) to mainboard screw holes. (Figure 3-31) 4. Secure captive screws (B/1 - B/4) in numerical order from one (1) to four (4) to mainboard. 5. Install and secure screws (C) to thermal module on main frame - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 95
screws (F) from fan module. 5. Remove fan module(A) from main frame. Fan Module Installation 1. Install fan module (A) to main frame. (Figure 3-33) 2. Install and secure screws (F) to main frame. 3. Secure fan cable (B) to guide (D) on EMI side (E). 4. Connect fan cable to mainboard connector - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 96
(F) on EMI side. (Figure 3-35) 6. Peel acetate cloth (H) from EMI side. 7. Remove antenna cable (D) from guide (I) on main frame. 8. Remove antenna cables (C,D) from guide (J) on front cover. 9. Peel Acetate Cloth (H) from main frame. 10. Peel AL-foil (G) from main frame. 11. Remove antenna brackets - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 97
AL-foil (G) to main frame. 5. Secure antenna cables (C,D) to guide (J) on front cover. 6. Secure antenna cables (D) to guide (I) on front cover. 7. Install acetate cloth (H) from main frame. 8. Secure antenna cables (C, D) to guide (F) on EMI side. 9. Connect WLAN main (C) and auxiliary (D) antenna - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 98
Removal 1. Remove screws (A) from front cover. (Figure 3-36) 2. Peel Acetate Cloth (C) from EMI side. 3. Remove camera cable (D) from guide (E) on EMI side. 4. Disconnect camera cable (D) from mainboard connector (F) 5. Remove camera module (G) from front cover. F E D C G B A Figure 3-36 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 99
7. Remove screws (A) from camera hinge. (Figure 3-38) 8. Remove camera module (J) from camera hinge. A J Figure 3-38. Remove camera module. 9. Disconnect camera cable (D) from module connector (K). (Figure 3-39) K D Figure 3-39. Disconnect camera cable. 89 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 100
and secure screws (A) to camera module and front cover. 7. Connect camera cable (D) to mainboard connector (F) 8. Secure camera cable (D) to guide (E) on EMI side. 9. Secure camera cable (D) to guide (C) on EMI side. 10. Install WLAN module. ID Size Quantity Screw Type z A M2.0x4.0 4 90 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 101
VGA module connector (F). 3. Remove cable (B) from guide (C) on EMI SIDE. 4. Remove screws (E) from main frame. 5. Remove VGA module (A) from mainboard. A B E F C D Figure 3-40. Remove VGA module from mainboard VGA Module Installation 1. Install VGA module (A) to mainboard. (Figure 3-40 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 102
Removal 1. Disconnect LPT&COM cable (B) from mainboard connector (D). (Figure 3-41) 2. Remove TV tuner cable (C) and LPT&COM cable (B) from guide (D) on EMI side. 3. Remove screws (E) from main frame. 4. Slide and remove rear IO module. C D B D A E Figure 3-41. Mainboard Connectors 5. Remove - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 103
and secure screws (E) to main frame. 7. Secure TV tuner cable (C) and LPT&COM cable (B) to guide (D) on EMI side. 8. Connect LPT&COM cable (B) to mainboard connector (D). 9. Install EMI top. L Figure 3-43. Install Rear IO module into slots on main frame ID Size Quantity Screw Type A 4#40x6 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 104
Removal 1. Locate CPU module (A) on mainboard. (Figure 3-44) 2. Release lever (B) from latch (C). A B C Figure 3-44. Locate CPU module on mainboard. 3. Move lever until CPU holder (D) clears guide (E) and lifts open. (Figure 3-45) 4. Remove CPU from socket. G F E D Figure 3-45. Remove CPU socket 94 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 105
CPU Installation 1. Align CPU marker (F) with socket marker (G) and install CPU to socket. (Figure 3-45) 2. Install CPU holder (D) until covering CPU. 3. Move lever (B) until CPU holder is inserted to guide (E). 4. Install and secure lever to latch (C). (Figure 3-44) 5. Install thermal module. 95 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 106
: EMI Top bracket Removal 1. Open module clips (A) to unlock DIMM. (Figure 3-46) 2. Disconnect DIMM (B) from mainboard connector (D). 3. Disconnect DIMM (C) from mainboard connector (E). 4. Remove DIMM. B C D A A E Figure 3-46. DIMM DIMM Installation 1. Connect DIMM (B) into mainboard - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 107
cables (C) from mainboard connector (B). (Figure 3-47) 2. Remove KTS Battery (A) from mainboard. A B C Figure 3-47. Remove KTS Battery + IMPORTANT: Follow local regulations for battery disposal. KTS Battery Installation 1. Install KTS Battery (A) to mainboard. (Figure 3-47) 2. Connect KTS - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 108
Mainboard Removal Prerequisite: DIMM Removal WLAN Module Removal KTS Battery Removal CPU Removal 1. Disconnect the following cables: (Figure 3-48) Speaker cable (A) from mainboard connector (a). IR cable (B) from mainboard connector (b). Power switch cable (C) from mainboard connector (c) - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 109
Power switch cable (C) to mainboard connector (c) LVDS cable (D) to mainboard connector (d1) LVDS cable (D) to mainboard connector (d2) 4. Install CPU, RTC Battery, WLAN Module and DIMM. ID Size Quantity Screw Type E M3.0x5.0 5 Figure 3-49. Mainboard Recycling + IMPORTANT: Follow local - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 110
(A) from main frame (B). (Figure 3-50) 2. Remove main frame (B) from guide (D) on front cover (C). 3. Remove main frame(B) from front cover (C). D D B A D A A D A C Figure 3-50. main frame. Main frame Installation 1. Install main frame (B) to front cover (C). (Figure 3-50) 2. Secure main - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 111
LCD Panel Removal Prerequisite: Mainframe Removal 1. Peel acetate cloth (B) from panel. (Figure 3-51-1/2) 2. Disconnect converter cable (E) from LCD panel connector (G). 3. Remove LCD panel (I) from front cover (H). A B D C E Figure 3-51-1. For CHIMEI panel A B D C E Figure 3-51-2. For LG - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 112
LCD panel (D) to front cover. (Figure 3-51-1/2) 2. Connect converter cable (A) to LCD panel connector (C). 3. Secure converter cable (A) to guide (B) on LCD panel (D). 4. Install main frame. NOTE: The text of FFC cable should be shown outwards for LG panel.(Figure 3-52) Figure 3-52. For LG panel 102 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 113
D C Figure 3-52. For CHIMEI panel Speaker Module Installation 1. Align and install left (A) and right (B) speakers to front cover.(Figure 3-52) 2. Install and secure screws (C) to speakers. 3. Install speaker cable (D) to guides. 4. Install Main frame. ID Size Quantity Screw Type C 6#32x7 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 114
Figure 3-53. Power Switch & IR& LED Module Power Switch_ LED & IR Module Installation 1. Install Power Switch _LED & IR module (A) to front cover. (Figure 3-53) 2. Install Power Switch _LED& IR Module to guide (E, F) on front cover . 3. Install and secure screws (B) to Power Switch _LED& IR Module - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 115
CHAPTER 4 Troubleshooting - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 116
Introduction 107 General Information 107 Common Problems...108 LCD Failure ...109 Wireless Function Failure 112 Component Failure ...113 Other Functions Failure 115 Intermittent Problems 121 Undetermined Problems 121 Post Codes ...122 106 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 117
computer. General Information The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 118
Use the following procedure as a guide for computer problems. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the troubleshooting sections to try and - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 119
Re-Insert the cable OK Fail Close Test the Inverter Cable F Replace the cable OK Close Fail Test the Inverter F Fail Replace the Inverter OK Close Test the LCD Module F Replace the internal and external by pressing Fn+F5. Reference Product pages for specific model procedures. 109 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 120
on the screen), the LCD is faulty and should be replaced. Refer to Maintenance Flowchart. NOTE: Make sure that the computer is not running on battery alone as this may reduce display brightness. 2. Adjust the brightness to its highest level. Refer to the User Manual for instructions on adjusting - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 121
: The device is properly installed. There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 7. If the Issue is still not resolved, refer to Online Support Information. 8. Run the Windows Memory Diagnostic from the operating system - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 122
Wireless Function Failure If the WLAN fails, perform the following: START Wireless function failure Check WLAN cable connection NG Reconnect cable correctly OK OK NG Close Check WLAN module OK NG Replace WLAN module OK NG Close Replace Mainboard OK Close Figure 4-3. Wireless - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 123
If a component fails, use the flowchart to perform the following: Component Failure Touch Screen Failure Wireless LAN Failure Speaker Failure Camera Failure ODD Failure Component pass Test component on test bed Change cables Yes Cable connected properly? Component fail Yes NO Replace - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 124
start Speaker Setup. Follow the on-screen prompts to configure the speakers. 8. Remove any recently installed hardware or software. 9. Restore system 5. Increase the volume to the maximum setting and click OK. 6. Test the microphone hardware: Select the microphone and click Configure. Select - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 125
Drivers if controller drives are required. g. Select Startup Repair. NOTE: Startup Repair attempts to locate and resolve issues with the computer. h. When complete, click Finish.If an issue is discovered, follow the on-screen information to resolve the problem. 1. Run the Windows Memory Diagnostic - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 126
Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen is shown The ODD is noisy Perform the following, one at a time: 1. Boot the If a device has an exclamation mark, uninstall and reinstall the driver. 116 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 127
and reinstall the driver. 9. If the exclamation marker is not removed from the item in the lists, remove any recently installed software and retrying ODD icon. Click Properties. Select the Recording tab. In the Desktop disc recording panel, select the writable ODD from the drop down list. - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 128
one of the ODDs specified in Hardware Specifications and Configurations. Remove power and remove the cover to inspect the connections to the ODD. Refer to Maintenance Flowchart. Check for broken connectors on the drive, motherboard . Test the drive using other discs. Play a DVD movie Listen to a - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 129
still lost, replace the cables. 5. If HDD information is missing from the BIOS, the drive may be defective and should be replaced. 6. Replace the Motherboard. 7. If the Issue is still not resolved, refer to Online Support Information. External Mouse Failure If an external Mouse fails, perform the - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 130
For more information refer to Windows Help and Support. 11. Roll back the mouse driver to the previous version if updated recently. 12. Remove and reinstall the mouse driver. 13. Check the Device Manager to determine that: The device is properly installed. There are no red Xs or yellow exclamation - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 131
Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Apply power to the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, connect the removed devices one at a time until failing FRU is found - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 132
7. If the problem remains, replace the following FRUs one at a time. Do not replace a non-defective FRU: System board LCD assembly Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 133
CHAPTER 5 Jumper and Connector Locaions - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 134
Mainboard ...125 Clearing Password and BIOS Recovery 127 Clearing Password...127 BIOS Recovery by Crisis Disk 128 124 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 135
Jumper and Connector Locations Mainboard 28 27 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Figure 5-1. Mainboard Top 26 25 24 23 22 21 20 125 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 136
VGA Connector SATA Connector Sys Fan Connector IR Connector PW Connector PSU Connector P/S 2 mouse Connector USB Connector Card reader Connector USB 3.0 Connector Mic-in Connector Memory Connector WLAN Connector 126 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 137
standard operating procedure) for clearing the BIOS password and recovering the BIOS for the Aspire Z3620. Clearing Password NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password). Clearing BIOS Password If a BIOS password (Supervisor Password and/or - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 138
to restore the BIOS firmware if a previous BIOS flashing process has failed. BIOS Recovery Hotkey To enable the BIOS Recovery process, use the function hotkey, Fn + Esc, during BIOS POST. The AC adapter and battery are required to be installed during this process. Steps for BIOS Recovery using USB - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 139
USB HDD. 5. Press Power button. 6. After several minutes, BIOS Setup Utility screen will appear as shown in Figure 5-4. Figure 5-4. BIOS Recovery Screen 7. Select Proceed with flash update. 8. Press Enter button to initiate BIOS Recovery mode. Flash will begin. (Figure 5-5) Figure 5-5. Flash Update - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 140
9. When BIOS Recovery is complete, press F10 to save and exit. 10. Press Del to return to BIOS setup menu. Update the latest BIOS version for this machine by the regular BIOS flashing process. 130 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 141
CHAPTER 6 FRU (Field Replaceable Unit) List - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 142
Exploded Diagram 134 Main Assembly ...134 FRU List ...136 Screw List ...137 132 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 143
Aspire Z3620. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: When ordering FRU parts, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 144
Exploded Diagram Main Assembly Figure 6-1. Main Assembly Exploded Diagram 134 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 145
Table 6-1. Main Assembly Exploded Diagram (Continued) No Description P/N 1 Front Cover Assy 2 Camera Hinge Assy 3 Camera Holder 4 Power switch &IR LED Holder 5 Panel Frame Assy 6 Tcm Bracket 7 ODD Bracket 8 Converter Bracket 9 EMI Top Bracket Assy 10 HDD Bracket Assy 11 Rear IO Bracket - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 146
FRU List 136 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 147
Screw List 137 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 148
CHAPTER 7 Test Compatible Components - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 149
Microsoft® Windows® 7 Environment Test 140 139 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 150
Microsoft® Windows® 7 Environment Test 140 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 151
CHAPTER 8 Online Support Information - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 152
Introduction 143 142 - Acer Aspire Z3620 | Acer Aspire Z3620 Desktop Service Guide - Page 153
be obtained directly from Acer CSD Taiwan. Acer's Website offers convenient and valuable support resources. In the Technical Information section users can download information on all of Acer's Notebook, Desktop and Server models including: Service guides for all models Bios updates Software