Acer Aspire Z5771 Acer Aspire Z5770 and Z5771 Desktop Service Guide
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Acer Aspire Z5771 manual content summary:
- Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 1
Acer AZ5770/AZ5771 SERVICEGUIDE - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 2
ii - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 3
CHAPTER 1 Hardware Specifications Features 1-3 Quick Specification 1-3 Chassis Specification 1-7 Motherboard Specification 1-10 System Tour 1-15 M/B Placement 1-20 Jumper Setting 1-21 Block Diagram 1-23 CHAPTER 2 System Utilities CMOS Setup Utility 2-3 Entering CMOS setup 2-4 Navigating - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 4
Removing the TV Tuner 3-27 Removing the WLAN 3-28 Removing the Touch Pad control board 3-29 Removing the Speaker 3-31 Removing the Heatsink 3-32 Removing the CPU 3-33 Removing the System Fan 3-35 Removing the Motherboard 3-37 Removing the Left & Right Foot Stand (Power LED 3-40 Removing the - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 5
Troubleshooting Introduction 4-3 Hardware Diagnostic Procedure 4-3 System Check Procedures 4-3 Power System Check 4-3 System External Inspection 4-3 System Internal Inspection 4-4 Beep Codes 4-5 Checkpoints 4-6 BIOS Recovery 4-8 Calibration SOP of control - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 6
ii-vi - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 7
CHAPTER 1 Hardware Specifications - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 8
Features 1-3 Quick Specification 1-3 Chassis Specification 1-7 Motherboard Specification 1-10 System Tour 1-15 M/B Placement 1-20 Jumper Setting 1-21 Block Diagram 1-23 1-2 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 9
Up to 4 GB per memory module Upgrade option with 2 DIMM slots Graphics 0 Intel HD Graphics technology (Microsoft DirectX 10) Discrete graphic cards supported (Microsoft DirectX 11) NVIDIA GeForce GT 530 NVIDIA GeForce GT 520 Display 0 23" Full HD 1920 x 1080 resolution, high-brightness (250-nit - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 10
Webcam: 1.3 MP stand-alone webcam with 1280 x 1024 resolution TV-tuner 0 Acer TV-tuner options: Hybrid TV-tuner supporting worldwide dual DVB-T (Digital Video Broadcasting-Terrestrial) Hybrid TV-tuner supporting worldwide analog and ATSC (Advanced Television Systems Committee) TV-tuner I/O: RF - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 11
OSD buttons Side Source selection PC / HDMI-in button Software Fooz Kids Wild Tangent Touch WW Acer Edition (Touch) Wild Tangent WW Acer Edition (non-Touch) Skype AUPEO Bing Bar BingSetup Internet Explorer 9 Acer Clear.fi Client Acer Clear.fi TouchCam(Touch) YouCam (non-Touch) Nero 10 Essentials - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 12
Shortcut McAfee Internet Security Suite WW McAfee Virus Definitions Acer Identity Card Acer Registration Acer Updater Acer eRecovery Management Hotkey Utility v2.5 OOBE Offer Acer Edition Welcome Center clear.fi Tutorial Acer Accessory Store Netflix shortcut eBay Shortcut 2009 Accessories 0 Gateway - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 13
or HDMI in port) Rear I/O Connector 0 1 HDMI-in connector 1 HDMI-out connector 4 USB 2.0 connectors 1 DC in jack 1 RJ45 connector (support Giga LAN) 1SPDIF Connector Motherboard Mounting Feature 0 Features for mounting 190*230mm2 motherboard Power Supply Mounting Feature 0 External - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 14
mode (Acer Assign System Power Unit) EPS 2.0 (The maximum no-load power consumption for EPS 2.0 is 0.5W or less for adapters with an output power of 50W to 250W) Input:100~240V~2.4A 50~60HZ Output:19V 7.1A (135W); 19V 9.5A (180W) Security Feature 0 Lock pad Thermal Feature 0 Support Intel - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 15
Frequency 5 ~ 500 Hz 5Hz @ 0.0001 g^2/Hz to 20Hz @ 0.01 g^2/Hz (slope up) 20Hz to 500 Hz @ 0.01g^2/Hz(flat) Acceleration 2.20 g RMS Test Axis: 3 axes Test Time: 10 minutes (per axis; total 3 axes) Vibration Packaged Frequency 5 ~ 300 Hz 0.015 g^2/Hz from 5 to 40 Hz Sloping to 0. - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 16
compliant HDMI 1.4a Certificate fee paid by MB vendor Brand Logo 0 "Acer Inc" logo Printed on the PCB PCB 0 6 layers Platform Branding 0 Intel H61 Design Criteria: Should meet Intel H61 platform design guide Should meet Intel BIOS specification Super I/O: ITE8772E Memory 0 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 17
Channel A: 1 slot; Channel B: 1 slot Dual channel support Speed support:1333MHz Capacity support: SO-DDR III un-buffered non-ECC DIMM support 1GB to 8GB max. Memory support Design Criteria: Should meet Intel Chipset platform design guide Dual channel should be enabled always when - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 18
attachment is the reference, please propose your solution) S/N ratio: 90 dB at rear output jack Follow Acer Audio Spec v5.2 and Audio C/R should support Acer Internal speaker spec Follow Realtek audio design: (for front DB jack detection issue) Jack Detection Resistor are located near Codec - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 19
mode control for CPU/System/North bridge FAN separately by individual sensor PWM function should cover ACPI mode and non-ACPI mode Support thermal shutdown mechanism FAN control by super I/O but reserve Intel Quiet System Technology (IQST) feature System LED Definition 0 Power State LED S0 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 20
SATA Power Out (for HDD/ODD power) 1 4Pin Speaker Connector 1 3Pin CIR header (support RC6 / RCMM) 1 on board buzzer Acer Hardware spec 0 Please follow: Acer Desktop H/W Validation Request rev 2.7 Acer Motherboard EE Design Request v3.7 1-14 Hardware Specifications and Configurations - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 21
System Tour 0 Table 1-1. Front View No Icon Item 1 IR Port 2 Webcam 3 Speaker 4 Power button Description Port to receive IR signal Web camera for video communication Deliver stereo audio output Turns the computer on and off. Hardware Specifications and Configurations 1-15 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 22
(MMC), Memory Stick (MS) Connects to USB 3.0 devices (e.g., USB mouse, USB camera). Note: The USB 3.0 port near to 3 in 1 Card Reader slot supports USB charge. JP SKU only Connects to USB 3.0 devices (e.g., USB mouse, USB camera). 5 Headphone/speaker Connects to audio devices(eg., speakers, Jack - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 23
Table 1-3. Right View No Icon Item 1 Optical drive 2 LCD signal source selection switch Description Internal optical drive; accepts CDs or DVDs. Switch the LCD signal source selection from MB or HDMI in port. Hardware Specifications and Configurations 1-17 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 24
). 4 USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 5 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. 6 HDMI port Supports high definition digital video connections. 1-18 Hardware Specifications and Configurations - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 25
Table 1-4. Rear View No Icon Item 7 DC-In Jack Description Connects to AC adapter. 8 Vesa mount hole Can hang the computer on the wall by fixing the vesa mount Hardware Specifications and Configurations 1-19 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 26
M/B Placement 0 1-20 Hardware Specifications and Configurations - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 27
Table 1-5. No Label 1 CPU socket Description No Label LGA115 socket CPU 2 DIMM Description DDRIII DIMM slot 3 PCIE x16 PCIE x16 slot 5 LCD LCD connector 4 Camera 6 DVI Camera module connector DVI in connector 7 converter converter connector 8 3D scalar 3D scalar connector - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 28
Internal header pin definition 0 1-22 Hardware Specifications and Configurations - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 29
Block Diagram 0 Hardware Specifications and Configurations 1-23 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 30
1-24 Hardware Specifications and Configurations - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 31
CHAPTER 2 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 32
CMOS Setup Utility 2-3 Entering CMOS setup 2-4 Navigating Through the Setup Utility 2-4 BIOS Setup Utility 2-5 AMI UEFI BIOS Flash SOP for DOS 2-15 AMI UEFI BIOS Flash SOP for Windows 2-19 AMI UEFI BIOS Flash SOP for DOS with ME 2-23 AMI UEFI BIOS Flash SOP for SHELL 2-32 DMI Tool Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 33
after you close the Setup. NOTE: NOTE: CMOS Setup Utility will be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide. The screen shots used in this guide display default system values. These values may not be the same those found in your system. System Utilities 2-3 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 34
-configurable. Enter key-Display a submenu screen. NOTE: NOTE: Availability of submenu screen is indicated by a(>). Esc-If you press this key: On one of the primary menu screens, the Exit menu displays. On a submenu screen, the previous screen displays. When you are making selections from - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 35
BIOS Setup Utility 0 Main 0 Table 2-1. Parameter Description System BIOS Version and Build Date of BIOS installed on the system. Processor Intel series, Core Frequency and Count of CPU installed on the system. Memory Total size of system memory installed on the system. Product Name - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 36
Advanced 0 Advanced -> Miscellaneous 0 Table 2-2. Parameter SATA Port (AHCI Port) 0 SATA Port (AHCI Port) 1 2-6 Description SATA Port (AHCI Port) 0 information. SATA Port (AHCI Port) 1 information. Options N/A N/A System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 37
DVMT Mode System Utilities Description Intel EIST (Enhanced Intel Speed Step Technology) function support. XD can prevent certain classes of malicious buffer overflow attacks when combined with a supporting OS. (Windows XP SP2, SUSE Linux 9.2, RedHat Enterprise 3 Update) When enabled, a VMM can - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 38
. Onboard SATA Mode. [Native IDE] IDE mode. [AHCI] AHCI mode. Enabled/Disabled All USB Devices. Enabled Legacy USB Support. [Disabled] option disables legacy support. [Enabled] option will keep USB devices available. USB Storage Emulation. Options Disabled/Enabled Native IDE/AHCI Disabled/Enabled - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 39
Table 2-4. Parameter Onboard Audio Controller Onboard LAN Controller Onboard LAN Option ROM Description Enabled/Disabled Onboard Audio Controller. Enabled/Disabled Onboard LAN Controller. Enabled/Disabled Onboard LAN Option ROM. Options Disabled/Enabled Disabled/Enabled Disabled/Enabled Advanced - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 40
USB KB/Mouse Restore On AC Power Loss Description Default set as [S3(STR)] Enabled/Disabled Deep Power Off Mode. Enabled/Disabled RTC Wake up Support. Enabled/Disabled Power On by PCIE Devices. Enabled/Disabled USB Keyboard/Mouse to generate a wake event for S3. Specify what state to go to when - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 41
: Information only. Change Supervisor Password Valid Keys: (1)a-z (A-Z) non case sensitive. (2)0, 1-9 (3)11 special keys 4)Key pad: 0-9 support and */-+. (5 special keys) (5)Only support scan code. Change User Password This item is available if supervisor password is installed. If clear - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 42
Table 2-7. Parameter Boot Sector Virus Protection Description Enabled/Disabled Boot Sector Virus Protection. Display this item if onboard SATA mode is IDE mode. Hide this item if onboard SATA mode is AHCI mode. Options Disabled/Enabled Boot Options 0 Table 2-8. Parameter Boot Priority Order 1st - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 43
Table 2-8. Parameter 4th Boot Device 5th Boot Device EFI Device Priority Hard Disk Drive Priority Optical Disk Drive Priority Removable Device Priority Network Device Priority Quiet Boot Halt On Description Default set as [Removable Device]. Default set as [LAN]. Specifies the Boot Device Priority - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 44
Exit 0 Table 2-9. Parameter Save & Exit Setup Discard Changes and Exit Setup Save Changes Discard Changes Load Default Settings Save as User Default Settings Load User Default Settings Description Exit system setup after saving the changes Exit system setup without saving any changes. Save Changes - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 45
folder under BIOS folder. 5. Flash Method. - For end-user ONLY. Currently, ALL ODMs should NOT use it to flash SBIOS. It will cause unexpected problem since some BIOS block data maybe different between old and new BIOS. - It will keep DMI and setup settings. - QTC team can simulate user's behavior - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 46
NOTE: NOTE: The AFUEFI tool version is by case. NOTE: NOTE: The command is by case. 2) After finishing flashing BIOS, please don't execute any programs and reboot the system directly. 3) When system reboot, please press "Del" to enter BIOS Setup. 4) In Exit page, select "Load Default Settings" and - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 47
5) Select "Yes" and press "Enter" key. 6) Select "Save & Exit Setup" and press "Enter" key. 7) Select "Yes" and press "Enter" key. System Utilities 2-17 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 48
8) Flash BIOS is finished. 2-18 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 49
AMI UEFI BIOS Flash SOP for Windows 0 1. Copy BIOS folder (ex: aParis-H61_D01 folder) under OS Desktop. 2. In BIOS folder, select WIN folder and execute "BIOS_WIN.bat" file. Please make sure the AFUWIN.exe tool version is 2.36 or later. 3. Press "Yes" to continue flashing BIOS. System Utilities 2- - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 50
NOTE: NOTE: The AFUWIN tool version is by case. 4. After finishing flashing BIOS, please don't execute any programs and reboot the system directly. 5. When system reboot, please press "Del" to enter BIOS Setup. 6. In Exit page, select "Load Default Settings" and press "Enter" key. 7. Select "Yes" - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 51
8. Select "Save & Exit Setup" and press "Enter" key. 9. Select "Yes" and press "Enter" key. System Utilities 2-21 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 52
10. Flash BIOS is finished. 2-22 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 53
AMI UEFI BIOS Flash SOP for DOS with ME 0 NOTE: NOTE: This method is just for development stage, not suggest customer to flash ME. 1. Please make a DOS bootable device. 2. Copy BIOS folder (ex: aParis-H61_P01-D01 folder) into DOS bootable device. 3. Boot to DOS mode and enter BIOS folder. 4. Enter - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 54
NOTE: NOTE: The FPT tool version is by case. NOTE: NOTE: The command is by case. 2) After finishing flashing BIOS, please don't execute any programs and shutdown system directly 3) Unplug AC power cord for 10 sec, 4) Reconnect the power cord. 5) Power on the system and press "Del" to enter BIOS - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 55
7) Select "Yes" and press "Enter" key. 8) Select "Save & Exit Setup" and press "Enter" key. System Utilities 2-25 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 56
9) Select "Yes" and press "Enter" key. 10) Flash BIOS is finished. [With ME lock] 2-26 0 0 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 57
1) Check if the ME status with ME Info Utility and Manufacturing Mode is Disabled. Or, system can't flash with FPT utility as below. System Utilities 2-27 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 58
2) If these have been disabled, please power off and remove "FLASH_OVERRIDE" jumper from Pin 1-2 to Pin 2-3. 3) Power on and boot to DOS to execute "BIOS_ME.bat" file. 2-28 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 59
NOTE: NOTE: The FPT tool version is by case. NOTE: NOTE: The command is by case. 4) After finishing flashing BIOS, please don't execute any programs and power off system. 5) Please replace "FLASH_OVERRIDE" jumper from Pin 2-3 to Pin 1-2. 6) Unplug AC power cord for 10 sec. 7) Reconnect the power - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 60
10) Select "Yes" and press "Enter" key. 11) Select "Save & Exit Setup" and press "Enter" key. 2-30 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 61
12) Select "Yes" and press "Enter" key. 13) Flash BIOS is finished. System Utilities 2-31 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 62
AMI UEFI BIOS Flash SOP for SHELL 0 1.Please make a SHELL bootable device. 2.Copy BIOS folder into SHELL bootable device. 3.Boot to SHELL mode. 4.Type flash command as below: afushell64.efi Filename.rom /p /b /n /r 5.Please make sure the SHELL tool version is same as release note requirement. 6. - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 63
9.Select "Yes" and press "Enter" key. 10.Select "Save & Exit Setup" and press "Enter" key. System Utilities 2-33 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 64
11.Select "Yes" and press "Enter" key. 12.Flash BIOS is finished. 2-34 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 65
device. 2. Copy DMI_TOOL folder into the DOS bootable device. 3. Boot to DOS mode and enter DMI_TOOL folder. 4. Update DMI Method. 1) Edit and execute batch file Z5771.bat (Z5770.bat for non-touch) to update DMI data. For Example: System Utilities 2-35 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 66
After finish update DMI data, please reboot the system. 2) Execute AMIDEDOS.EXE to update DMI data. - Please check "Help" for each command. 2-36 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 67
System Utilities 2-37 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 68
in commonly used. - If you want to Read/Write System manufacture in Type 1, use the CMD SM. [Read Command] AMIDEDOS /SM [Write Command] AMIDEDOS /SM "Acer" FOR EXAMPLE: - If you want to Read/Write System Family in Type 1, use the CMD SP. [Read Command] AMIDEDOS /SP 2-38 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 69
[Write Command] AMIDEDOS /SP "Aspire Z5770" NOTE: NOTE: Z5771 (non-Touch)/ Z5770 (Touch) - If you want to Read/Write System Family in Type 1, use the CMD SF. [Read Command] AMIDEDOS /SF [Write Command] AMIDEDOS /SF "Acer Desktop" - If you want to Read/Write Baseboard ManufactureFamily in Type 2, use - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 70
LAN EEPROM Utilities 0 To write the MAC address, 1. Create a DOS bootable USB HDD. 2. Copy the contents of the MAC folder to the HDD and remove the HDD form the computer. 3. Reboot the computer and press F12 during the boot sequence to enter the setup menu. 4. Select the Boot menu item and move the - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 71
System Utilities 2-41 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 72
2-42 System Utilities - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 73
CHAPTER 3 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 74
Recommended Equipment 3-5 Pre-disassembly Procedure 3-5 Disassembly Process 3-6 Disassembly Flowchart 3-7 Removing the Stand 3-9 Removing the Rear Cover 3-11 Removing the HDD 3-15 Removing the Converter Board 3-16 Removing the ODD 3-17 Removing the Camera 3-19 Removing the OSD Board 3-20 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 75
Replacing the HDD 3-90 Replacing the Heatsink 3-92 Replacing the Motherboard Shielding 3-94 Replacing the Rear Cover 3-96 Replacing the Stand 3-98 Thermal Pad location on base pan 3-100 Thermal Pad location on different VGA card 3-101 nVidia GT530 3-101 nVidia GT520 3-102 3-3 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 76
3-4 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 77
and Assembly This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Recommended Equipment 0 To disassemble the computer, the following tools are suggested: Wrist grounding strap and conductive mat for preventing - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 78
M3*5L (B) 41 M3*5L (F) 14 M3*8.0L (P) 7 M4*6L (B) 7 M2*2L (K) 6 M3*6L K 4 M3*4L+5.1 (X) 4 #6-32*3.6+3.8L K 4 M4*6L (F) 3 M2*4L (K) 2 M3*4L (B) 2 Quantity 0 Acer Part Number 86.GBL0U.001 86.U6N0U.002 86.U6N0U.005 86.U6N0U.007 86.U6N0U.001 86.SHL0U.001 86.U6N0U.009 86.U6N0U - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 79
Disassembly Flowchart 0 Removing the stand Removing the Rear Cover Removing the HDD Removing the ODD Removing the Motherboard Shielding Removing the Camera Removing the OSD board Removing the Converter Board Removing the Speaker Removing the Memory Removing the Display Card Removing the - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 80
*4L (K) M2*4L (K) M3*4L+5.1 (X) M3*4L (B) M3*5L (B) M4*6L (B) M3*5L (B) M3*6L K M3*5L (B) M3*5L (B) M3*5L (B) M3*5L (F) Quantity 3 7 1 4 1 4 5 2 12 Acer Part Number 86.U6N0U.004 86.U6N0U.005 86.GBL0U.001 86.U6N0U.008 86.GBL0U.001 86.U6N0U.001 86.GBL0U.001 86.GBL0U - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 81
Removing the Stand 0 Press the latch which arrow pointed at and remove the hinge cover System Disassembly and Assembly 3-9 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 82
Unscrew 3 screws to remove the stand ID Size M4*6L (F) Quantity 3 Screw Type 3-10 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 83
Removing the Rear Cover 0 Unscrew 7 screws to remove the rear cover. ID Size M3*8.0L (P) Quantity 7 Screw Type System Disassembly and Assembly 3-11 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 84
First, open one top side, then open the other top side. 3-12 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 85
Open the low side. NOTE: NOTE: When removing the rear cover, be very very carefully, do not break the latch of rear cover & front cover System Disassembly and Assembly 3-13 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 86
Above photo shows below parts after removing the rear cover: 1. HDD 2. ODD 3. Converter board 4. Camera 5. OSD board 6. Motherboard shielding 7. System fan 8. touch pad control board 3-14 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 87
Removing the HDD 0 1. Unscrew 1 screw. 2. Remove the HDD module (with bracket) in the direction as indicated by the arrow ID Size M3X5L (B) Quantity 1 Screw Type Unscrew 4 screws to take the HDD out from cage. ID Size Quantity #6-32*3.6+3.8L K 4 Screw Type System Disassembly and - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 88
Removing the Converter Board 0 Unplug the cables and unscrew 2 screws Remove the converter board. ID Size M3X5L (B) Quantity 2 Screw Type 3-16 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 89
Removing the ODD 0 1. Unscrew 1 screw. 2. Remove the ODD module (with bracket) in the direction as indicated by the arrow. ID Size M3X5L (B) Quantity 1 Screw Type System Disassembly and Assembly 3-17 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 90
Unscrew 4 screws to take ODD out from cage. ID Size M2*2L (K) Quantity 4 Screw Type 3-18 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 91
Removing the Camera 0 Remove the mylar 1. Unlock the latch and take out camera with cable 2. Remove the camera (and unplug the cable). System Disassembly and Assembly 3-19 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 92
Removing the OSD Board 0 Unplug the cable and unscrew 2 screws to take out OSD board ID Size M3X5L (B) Quantity 2 Screw Type 3-20 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 93
Removing the Motherboard Shielding 0 Unscrew the 12 screws. ID Size M3X5L (F) Quantity 12 Screw Type System Disassembly and Assembly 3-21 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 94
Remove the motherboard shielding in the direction as indicated by the arrow. 3-22 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 95
Removing the Display Card 0 System Disassembly and Assembly 3-23 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 96
Unlock the 2 VGA locks. Remove the display card in the direction as indicated by the arrow. 3-24 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 97
Above photo shows below parts after removing the display card: 1. Memory 2. TV tuner 3. WLAN 4. Heatsink 5. Speaker 6. Bluetooth System Disassembly and Assembly 3-25 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 98
Removing the Memory 0 1. Unlock the upper memory connector 2. Remove the upper memory 3. Unlock the lower memory connector 4. Remove the lower memory 3-26 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 99
Removing the TV Tuner 0 Unplug the SATA cable & TV tuner cable, unscrew 2 screws ID Size M2*4L (K) Quantity 2 Screw Type Remove the TV tuner in the direction as indicated by the arrow System Disassembly and Assembly 3-27 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 100
Removing the WLAN 0 1. Unplug the WLAN cables, unscrew 2 screws ID Size M2*4L (K) Quantity 2 Screw Type 2. Remove the WLAN in the direction as indicated by the arrow 3-28 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 101
Removing the Touch Pad control board 0 Unscrew 2 screws to remove the shielding, ID Size M3X5L (B) Quantity 2 Screw Type Unscrew 3 screws to and plug the FPC & cable to remove the touch pad control board. System Disassembly and Assembly 3-29 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 102
ID Size M3X5L (B) Quantity 3 Screw Type 3-30 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 103
Removing the Speaker 0 Unplug the cable and unscrew 4 screws, then remove the speaker in the direction as indicated by the arrow ID Size Quantity M3*4L+5.1 (X) 4 Screw Type System Disassembly and Assembly 3-31 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 104
Removing the Heatsink 0 Uncover the mylar and unscrew 5 screws. ID Size M3X5L (B) Quantity 1 N/A 4 Screw Type Remove the heatsink in the direction as indicated by the arrow. 3-32 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 105
Removing the CPU 0 System Disassembly and Assembly 3-33 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 106
Press the latch and move it in the direction as indicated by the arrow Remove the CPU 3-34 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 107
Removing the System Fan 0 Unscrew 7 screws to remove the system fan cover (VESA cover). ID Size M4*6L (B) Quantity 7 Screw Type Unscrew 3 screws to remove the system fan System Disassembly and Assembly 3-35 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 108
ID Size M3X5L (B) Quantity 3 Screw Type 3-36 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 109
Removing the Motherboard 0 Unplug all the cable which connected to motherboard as below: 1. SATA power connector 2. Converter board connector 3. DVI connector 4. LVDS connector 5. OSD connector 6. IR cable connector 7. Touchpad connector 8. Camera connector 9. Bluetooth connector - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 110
Unscrew 2 screws to remove the VGA bracket ID Size M3*4L (B) Quantity 2 Screw Type 3-38 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 111
Unscrew 6 screws to remove the motherboard. ID Size M3X5L (B) Quantity 6 Screw Type System Disassembly and Assembly 3-39 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 112
Removing the Left & Right Foot Stand (Power LED) 0 Unscrew 5 screws. ID Size M3X5L (B) M3*6L (K) Quantity 3 2 Screw Type 3-40 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 113
Over turn the left foot bracket. Unscrew 2 screws. ID Size M3X5L (B) Quantity 2 Screw Type System Disassembly and Assembly 3-41 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 114
Take the switch holder out. Remove the switch holder, then remove the switch cable. 3-42 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 115
Unscrew the 5 screws and remove the right foot bracket ID Size M3X5L (B) Quantity 3 M3*6L (K) 2 Screw Type System Disassembly and Assembly 3-43 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 116
Removing the Base Pan 0 1. Unlock the latch 2. Unplug the LVDS cable Unscrew 10 screws. 3-44 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 117
ID Size M3X5L (B) Quantity 10 Screw Type NOTE: NOTE: LCD power cannot be removed now, be careful, do not damage it. Unlock all the latch carefully. Remove the base pan in the direction as indicated by the arrow. System Disassembly and Assembly 3-45 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 118
Removing the IR 0 Remove the IR (with cable) in the direction as indicated by the arrow. 3-46 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 119
Removing the LCD 0 Unscrew 4 screws ID Size M3X5L (B) Quantity 4 Screw Type System Disassembly and Assembly 3-47 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 120
Unplug the LCD power cable Take out the LCD with bracket 3-48 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 121
Remove the LCD one side bracket Unscrew 2 screws. then remove another bracket ID Size M3*5L (F) Quantity 2 Screw Type System Disassembly and Assembly 3-49 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 122
M3*5L (B) 41 M3*5L (F) 14 M3*8.0L (P) 7 M4*6L (B) 7 M2*2L (K) 6 M3*6L K 4 M3*4L+5.1 (X) 4 #6-32*3.6+3.8L K 4 M4*6L (F) 3 M2*4L (K) 2 M3*4L (B) 2 Quantity 0 Acer Part Number 86.GBL0U.001 86.U6N0U.002 86.U6N0U.005 86.U6N0U.007 86.U6N0U.001 86.SHL0U.001 86.U6N0U.009 86.U6N0U - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 123
Assembly Flowchart 0 Replacing the LCD Replacing the IR Replacing the Base Pan Replacing the Left & Right Foot Stand (Power LED) Replacing the Motherboard Replacing the Display Card Replacing the Memory Replacing CPU Replacing the System Fan Replacing the Camera Replacing the Speaker - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 124
*4L (K) M3*5L (B) M3*5L (B) M3*5L (F) M3*5L (B) M3*5L (B) M2*2L (K) M3*5L (B) #6-32*3.6+3.8L K M3*5L (B) M3*8.0L (P) M4*6L (F) Quantity 2 4 10 6 4 3 7 6 2 4 2 2 5 Acer Part Number 86.U6N0U.002 86.GBL0U.001 86.GBL0U.001 86.GBL0U.001 86.SHL0U.001 86.GBL0U.001 86.U6N0U.007 86.GBL0U - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 125
Replacing the LCD 0 Install the LCD one side bracket and screw it. ID Size M3*5L (F) Quantity 2 Screw Type Install another LCD bracket System Disassembly and Assembly 3-53 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 126
Install the LCD on the top bezel Screw 4 screws to fix the LCD on top bezel. ID Size M3X5L (B) Quantity 4 Screw Type 3-54 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 127
Plug the LCD power cable NOTE: NOTE: Be careful that do not plug it on backward System Disassembly and Assembly 3-55 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 128
Replacing the IR 0 Install the IR (with cable) in the direction as indicated by the arrow. 3-56 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 129
Replacing the Base Pan 0 Install the base pan on the LCD NOTE: NOTE: Before installing, through the LCD power cable above location System Disassembly and Assembly 3-57 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 130
Lock all the latch Plug the LVDS cable 3-58 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 131
Screw 10 screws to fix it. ID Size M3X5L (B) Quantity 10 Screw Type System Disassembly and Assembly 3-59 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 132
Replacing the Left & Right Foot Stand (Power LED) 0 Screw the 5 screws to fix the right foot bracket. ID Size M3X5L (B) Quantity 3 M3*6L (K) 2 Screw Type 3-60 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 133
For left foot bracket, first through the switch cable as photo indicated above. Install the cable on the switch holder. System Disassembly and Assembly 3-61 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 134
Screw 2 screws to fix the switch holder on left foot bracket. ID Size M3X5L (B) Quantity 2 Screw Type Over turn the left foot bracket. 3-62 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 135
Screw 5 screws to fix the left foot bracket. Plug the power button cable to the MB power button connector, be care of the cable arrangement, just refer to the indicated red line. NOTE: NOTE: After the power button cable and OSD cable all placed well, use a type to fix them, as picture indicated. - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 136
Replacing the Motherboard 0 Screw 6 screws to fix the motherboard ID Size M3X5L (B) Quantity 6 Screw Type 3-64 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 137
Screw 2 screws to fix the VGA bracket. ID Size M3*4L (B) Quantity 2 Screw Type System Disassembly and Assembly 3-65 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 138
Plug all the cable which connected to motherboard as below: 1. SATA power connector 2. Converter board connector 3. DVI connector 4. LVDS connector 5. OSD connector 6. IR cable connector 7. Touchpad connector 8. Camera connector 9. Bluetooth connector 10. Speaker connector 3-66 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 139
Replacing the System FAN 0 1. Screw 3 screws to fix system fan. ID Size M3X5L (B) Quantity 3 Screw Type System Disassembly and Assembly 3-67 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 140
2. Plug the fan cable to the Fan port on the MB. Arrange the cable as indicated by the line. 3-68 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 141
3 3.Screw 7 screws to fix system fan cover. ID Size M4*6L (B) Quantity 7 Screw Type System Disassembly and Assembly 3-69 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 142
Replacing the CPU 0 Install the CPU, notice the direction. Close the CPU bracket cover. 3-70 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 143
Lock the latch in the direction as indicated by the arrow. System Disassembly and Assembly 3-71 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 144
Replacing the Memory 0 1. Install the lower memory 2. Install the upper memory 3-72 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 145
Replacing the WLAN 0 1.Install the WLAN card and screw 2 screws to fix the WLAN card. ID Size M2*4L (K) Quantity 2 Screw Type 2. Arrange the WLAN cable as picture indicated by red line. System Disassembly and Assembly 3-73 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 146
3. Plug the WLAN cable to the WLAN card as indicated by red circle. 3-74 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 147
Replacing the Display Card 0 Install the display card in the direction as indicated by the arrow. System Disassembly and Assembly 3-75 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 148
Lock 2 VGA locks. 3-76 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 149
Replacing the Speaker 0 1. Install the speaker in the direction as indicated by the arrow and screw 4 screws to fix it. ID Size Quantity M3*4L+5.1 (X) 4 Screw Type 2. Arrange the Speaker cable as indicated by line in the picture. Be note of that, the cable should place vir the hole which - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 150
3. Attach black tape to fix the speaker. NOTE: NOTE: The IR cable should also be fixed here. 3-78 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 151
Replacing the Touchpad 0 1.Plug the cable and screw 3 screws to fix the touchpad control board. ID Size M3X5L (B) Quantity 3 Screw Type 2.Screw 2 screws to fix the shielding. System Disassembly and Assembly 3-79 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 152
ID Size M3X5L (B) Quantity 2 Screw Type 3. Arrange the touchpad cable to MB as indicated by red line in picture. 3-80 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 153
Replacing the TV Tuner 0 Install the TV tuner in the direction as indicated by the arrow Plug the cable and screw 2 screws to fix it ID Size M2*4L (K) Quantity 2 Screw Type System Disassembly and Assembly 3-81 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 154
Replacing the OSD Board 0 1. Plug the cable and screw 2 screws to fix the OSD board. ID Size M3X5L (B) Quantity 2 Screw Type 2. Arrange the OSD cable as indicated line, plug it to MB. 3-82 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 155
Replacing the Camera 0 1. Plug the cable and lock the latch to fix the camera 2. Arrange the camera cable as indicated by the red line. System Disassembly and Assembly 3-83 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 156
3. As indicated by red circle Attach the type to fix the cable. 3-84 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 157
Replacing the ODD 0 1. Screw 4 screws fix the ODD in cage. ID Size M2*2L (K) Quantity 4 Screw Type 2. Install the ODD module (with bracket) in the direction as indicated by the arrow. Screw 1 screw to fix it. System Disassembly and Assembly 3-85 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 158
ID Size M3X5L (B) Quantity 1 Screw Type 3. Plug the ODD&HDD power cable. Arrange as indicated by red line. Don't forget to fix the cable by latches and place the cable under the FAN cover. 4.Plug the SATA cable for ODD, arrange it as indicated by red line, please also keep to use the latches - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 159
Replacing the Converter Board 0 1. Screw 2 screws to fix the converter board ID Size M3X5L (B) Quantity 2 Screw Type System Disassembly and Assembly 3-87 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 160
2. Arrange the convert board FPC cable as indicated by line, and then attach mylar to fix this cable. 3. Plug the convert board cable to the MB, be care of the cable arrangement, refer to the indicated red line 3-88 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 161
4. At last, as shown in the above picture, use type to fix the cable, not forgot to attach mylar to fix the LVDS cable, camera cable and convert board cable. System Disassembly and Assembly 3-89 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 162
Replacing the HDD 0 1. Screw 4 screws to fix the HDD in the cage. ID Size Quantity #6-32*3.6+3.8L K 4 Screw Type 2. Install the HDD module (with bracket) in the direction as indicated by the arrow. 3. Screw 1 screw to fix it. ID Size M3X5L (B) Quantity 1 Screw Type 3-90 System - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 163
4. Plug the ODD&HDD power cable, arrange the cable as indicated by red line.Be care of those latches. 5. Plug the SATA cable for HDD, please be note of the arrangement, refer to picture indicated by red line. System Disassembly and Assembly 3-91 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 164
Replacing the Heatsink 0 1.Install the heatsink in the direction as indicated by the arrow. 2. Screw 5 screws to fix the heatsink and attach the mylar. 3-92 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 165
ID Size M3X5L (B) N/A Quantity 1 4 Screw Type System Disassembly and Assembly 3-93 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 166
Replacing the Motherboard Shielding 0 NOTE: NOTE: Before installing the motherboard shielding, tidy up the cables. Install the motherboard shielding in the direction as indicated by the arrow 3-94 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 167
Screw 12 screws to fix it ID Size M3X5L (F) Quantity 12 Screw Type System Disassembly and Assembly 3-95 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 168
Replacing the Rear Cover 0 Above photo shows below parts after removing the rear cover: 1. HDD 2. ODD 3. Converter board 4. Camera 5. OSD board 6. Motherboard shielding 7. System fan 8. Touchpad 3-96 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 169
Install the rear cover, lock the latch, then screw 7 screws to fix it. ID Size M3*8.0L (P) Quantity 7 Screw Type System Disassembly and Assembly 3-97 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 170
Replacing the Stand 0 Screw 3 screws to fix the stand on rear cover ID Size M4*6L (F) Quantity 3 Screw Type 3-98 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 171
Install the hinge cover System Disassembly and Assembly 3-99 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 172
DIMM BASE PAN THERMAL PAD FOR CPU BASE PAN THERMAL PAD FOR CAP BASE PAN THERMAL PAD FOR AXG BASE PAN THERMAL PAD FOR IC ACER PART NO. 47.U6N0U.001 47.U6N0U.003 47.U6N0U.004 47.U6N0U.005 47.U6N0U.005 Quantity 2 1 1 1 1 OEM PART NO. 1305-00E2000 1305-00EJ000 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 173
Thermal Pad location on different VGA card 0 nVidia GT530 0 Attach the thermal pad on VGA memories Acer Part Name VGA THERMAL PAD ACER PART NO. 47.U6N0U.002 Quantity 4 OEM PART NO. 1305-00E7000 System Disassembly and Assembly 3-101 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 174
nVidia GT520 0 There is no memory on back side, so VGA card doesn't need thermal pad Acer Part Name VGA THERMAL PAD ACER PART NO. 47.U6N0U.002 Quantity NA OEM PART NO. 1305-00E7000 3-102 System Disassembly and Assembly - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 175
CHAPTER 4 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 176
Introduction 4-3 Hardware Diagnostic Procedure 4-3 System Check Procedures 4-3 Power System Check 4-3 System External Inspection 4-3 System Internal Inspection 4-4 Beep Codes 4-5 Checkpoints 4-6 BIOS Recovery 4-8 Calibration SOP of control board 4-10 Debug Card information 4-18 Converter - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 177
Troubleshooting Introduction 0 This chapter provides instructions on how to trouble shoot system hardware problems. Hardware Diagnostic Procedure 0 NOTE: NOTE: IMPORTANT: The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 178
the system covers. For instructions on removing system covers, Acer-qualified and supported. Replace the system covers. Power on the system. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 4-4 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 179
One long beep, then one short beep. CMOS damaged Symptom: Two short beeps. Description: System is OK. Description: Something is wrong with the memory installed. Note that there could also be something wrong with just accessing the memory (ie the motherboard has a problem error. Troubleshooting 4-5 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 180
is currently executing. Checkpoint sare very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process. Viewing BIOS checkpoints 0 Viewing all checkpoints Test base 512KB memory. Adjust policies and cache first 8MB. Set stack. Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 181
chipset vendors & system manufacturers. The error associated with this value may be different from one platform to the next. Bootblock Recovery Code Checkpoints 0 The Bootblock recovery code gets control when requirements, system chipset or option ROMs from add-in PCI devices Troubleshooting 4-7 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 182
the DOK to the system 3. Press power button to boot the system. 4. The BIOS recovery function will be executed. (you will head a long beep and one short beep) 5. Press to enter BIOS setup menu when you see the logo and message 4-8 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 183
6. Press Proceed with flash update start recovery. 7. Wait it compeled 8. ENTER and exit. (Recovery completed.) Troubleshooting 4-9 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 184
Calibration SOP of control board 0 Run test.bat and check whether the firmware is the latest version, if yes, press "Next", and it will skip the firmware update. 4-10 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 185
Updating It spends 10 seconds to update the firmware, after that, program will show "Pass" or "Fail", press exit to continue. Troubleshooting 4-11 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 186
Device check,if the Hardware Vendor ID/Product ID/Chip Revision is not avaliable, the device information would be blank, it means that hardware may have problem. Press "Next" to continue. Install the acrylic fixture 1 4-12 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 187
Following program's prompt, in order as up/right/low/left, press the proper hole by using the stylus. Troubleshooting 4-13 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 188
Following program's prompt, in order as up/right/low/left, draw a line in proper slot by using the stylus. After the drawing one line, stop until the next line turn green, do not exceed 10 cm/sec when drawing. 4-14 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 189
When finishing calibration, will show above progress, and will show fail if it fails, press "Next" to continue. Troubleshooting 4-15 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 190
Pressing the 25 calibration points in proper hole by using the stylus. 4-16 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 191
Uninstall acrylic fixture 1 and install the acrylic fixture 2, draw the 9 lines in order as up to low, press the "Pass" in green mark when finished. Troubleshooting 4-17 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 192
" in green mark when finished. Debug Card information 0 Table 4-3. Pegatron Part Name SZ-LPC-D Pegatron PN 90-C1G351-00XBN00Z Photo FLAT-cable 1400-001C000 4-18 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 193
Glare Acer PN LK.2150D.005 Converter board setting LED LCD CMI 21.5'W FHD None Glare LK.2150D.006 LED LCD LPL 21.5''W FHD None Glare LM215WF4 TLE7 LF 250nit 5ms Fab P8 LK.21508.014 LED LCD LPL 23''W FHD None Glare LM230WF5 TLD1 LF 250nit 5ms LK.23008.019 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 194
4-20 Troubleshooting - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 195
CHAPTER 5 Jumper and Connector Locations - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 196
Jumper Setting 5-4 Setting Jumper 5-4 5-2 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 197
Jumper and Connector Locations Jumper and Connector Locations 5-3 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 198
for correct configuration of the main board. Setting Jumper 0 Use the mother board jumpers to set system configuration options. Jumpers with more Than one pin are numbered. When setting the jumpers, ensure that the jumper caps are Placed on the correct pins. The illustrations show a 2-pin jumper - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 199
This illustration shows a 3-pin jumper.Pins 1 and 2 are SHORT. Jumper and Connector Locations 5-5 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 200
5-6 Jumper and Connector Locations - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 201
CHAPTER 6 FRU List - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 202
AZ5770/AZ5771 Exploded Diagrams 6-4 FRU List 6-7 6-2 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 203
PARTS, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 204
AZ5770/AZ5771 Exploded Diagrams 0 Main Exploded Diagram Table 6-1. Item 1 Part Name PARIS A 23 HINGE COVER 2 PARIS A 23 STAND ASM 3 PARIS A 23 REAR CABINET ASM 4 PARIS A 23 BKT VESA SUPPORT 6-4 Quantity 1 1 1 1 Memo FRU (Field Replaceable Unit) List - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 205
Table 6-1. Item 5 Part Name Quantity AMIGO THERMAL MOUDLE & FLOWER 1 6 PARIS 23 HDD CAGE 1 7 PARIS 23 HDD GROMMET 1 8 HDD MOUDLE 1 9 PARIS 23 ODD CAGE 1 10 ODD MOUDLE 1 11 PARIS A 23 ODD BEZEL(RW ASM/RW 1 BD ASM) 12 PARIS 23 ANTENNA MYLAR 1 13 ANTENNA 1 14 CONVERTOR - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 206
Table 6-1. Item 33 Part Name PARIS TOUCH BOARD 34 VGA BOARD 35 PARIS 23 TOUCH PCB SHIELD 36 PARIS 23 BKT MB VGA 2 37 PARIS A 23 SIDE IO DOOR 38 PARIS A 23 BKT MBSHIELDING ASM 39 PARIS A 23 SCREW RUBBER PARIS A 23 F-BEZEL SPONGE H PARIS A 23 F-BEZEL SPONGE V PARIS 23 MB COVER GASKET - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 207
FRU List 0 Category Adapter Board Description P/N Adapter LITE-ON 180W 19V 5.1x7.4x12.5 Black PA-1181-02AB LF Adapter LITE-ON 135W 19V 5.1x7.4x12.5 Orange PA-1131-07AD, LV5 LED LF right angle AP.18003.004 AP.13503.012 CONTROL BOARD 55.GCG0U.001 OSD BOARD 55.U6N0U.002 CONVERT BOARD 55. - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 208
Category Description SATA CABLE - MB TO HDD SATA POWER CABLE - MB TO HDD TO ODD P/N 50.U6N0U.001 50.U6N0U.003 BACKLIGHT FFC CABLE IR CABLE LVDS CABLE CABLE - MB TO OSD/B 50.SHL0U.001 50.U6N0U.005 50.U6N0U.006 50.U6N0U.007 CABLE - MB TO CONVERTER/B 50.SHL0U.003 CABLE - MB TO CONTROL/B - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 209
Category Description WIRELESS ANTENNA - R WIRELESS ANTENNA - L Chassis TV COAXIAL CABLE - PAL TV COAXIAL CABLE - NTSC FRONT BEZEL REAR CABINET ASSY STAND ASSY HINGE COVER ODD BEZEL - DVD-RW ODD BEZEL - BD FRU (Field Replaceable Unit) List P/N 50.U6N0U.012 50.U6N0U.013 50.U6N0U.014 50.GCH0U.001 - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 210
Category BASE PAN Description MB SHIELDING HDD CAGE ODD CAGE P/N 33.SHL0U.001 33.SHL0U.003 33.U6N0U.003 33.U6N0U.004 LCD BRACKET - R LCD BRACKET - L LCD BRACKET - R , FOR NON TOUCH LCD BRACKET - L , FOR NON TOUCH 33.U6P0U.001 33.U6P0U.002 33.U6N0U.005 33.U6N0U.006 6-10 FRU (Field - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 211
Category Description STAND FRONT BRACKET - L P/N 33.SHL0U.004 STAND FRONT BRACKET - R 33.SHL0U.005 STAND FRONT BRACKET - MIDDLE MB/VGA BRACKET BRACKET VESA SUPPORT 33.SHL0U.002 33.U6N0U.010 33.SHL0U.006 POWER SWITCH HOLDER CLAMP HOLD 42.SHL0U.006 47.U6N0U.011 CONTROL BOARD SHIELDING 33. - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 212
Category HDD GROMMET Description VGA LOCK P/N 47.U6N0U.010 42.SHL0U.008 PARIS 23 VGA HOLDER 42.SHL0U.007 SIDE BEZEL W/O B CAS 42.SHL0U.004 Thermal & Mylar 6-12 COAXIAL CAP for non TV 47.U6N0U.021 BASE PAN THERMAL PAD FOR DIMM BASE PAN THERMAL PAD FOR CPU BASE PAN THERMAL PAD FOR CAP BASE - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 213
Category Description PANEL SPONGE NON TOUCH FRONT BEZEL SPONGE H FRONT BEZEL SPONGE V PANEL SPONGE TOUCH VGA THERMAL PAD PARIS 23 MESH TYPE 13*35MM PARIS 23 DVI GASKET 30*8MM PARIS A 23 SCREW RUBBER PARIS 23 MESH TYPE HEAT PIPE FAN P/N 47.U6N0U.014 47.U6P0U.001 47.U6P0U.002 47.U6P0U.003 47.U6N0U. - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 214
Category ODD Description HDD SEAGATE 3.5" 7200rpm 1500GB ST31500341AS(Brinks) SATA II 32MB LF F/W:CC4H HDD SEAGATE 3.5" 7200rpm 500GB ST3500413AS(Pharaoh 6G) SATA III 16MB LF F/W:JC45 HDD SEAGATE 3.5" 7200rpm 1000GB ST31000524AS(Pharaoh 6G) SATA III 32MB LF F/W:JC45 HDD HGST 3.5" 7200rpm 1500GB - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 215
Keyboard LITE-ON SK-9621 USB Silver French with new acer logo Keyboard PRIMAX KB36211 USB Silver French with new acer logo Keyboard LITE-ON SK-9621 USB Silver US with new acer logo Keyboard PRIMAX KB36211 USB Silver US International with new acer logo Keyboard LITE-ON SK-9621 USB Silver German with - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 216
logo W/ MOUSE MS.11200.110 Keyboard LITE-ON SK-9660 RF2.4 Silver Spanish Latin without battery;with new acer logo W/ MOUSE MS.11200.119 Keyboard PRIMAX KBRF36211 RF2.4 Silver Spanish Latin without battery;with new acer logo W/ MOUSE MS.11200.111 Keyboard LITE-ON SK-9660 RF2.4 Silver Spanish with new - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 217
KN.1GB0H.017 KN.4GB0H.002 KN.4GB03.005 KN.2GB0H.013 KN.2GB07.004 KN.2GB07.006 Mainboard aParis Intel H61 Realtek RTL8111E-VL Acer Logo Proprietary W/O 1394 V1.0 LF w/ MCR/USB3.0/SPIDF, for UMA and switchable VGA MB.SHM0P.001 Panel Graphics TV-Tuner LED LCD LPL 23''W FHD - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 218
Category WLAN Camera Speaker Description AverMedia A336-A Kits TV Tuner Card TU.10500.051 + ODM internal TV cable for AIO AverMedia A373-2D Kits TV Tuner Card TU.10500.089 AverMedia A336-D TV Tuner Card Kits TU.10500.052 P/N TU.10500.051 TU.10500.091 TU.10500.096 Liteon WCBN611AH, Atheros WB222, - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 219
Category Description SCREW M3X5L (B) W-ZN #2 SCREW #6-32*3.6+3.8L K B-ZN #2 SCREW M3*5L (F) W-ZN #1 SCREW M4*6L (F) B-ZN #2 SCREW M3*8.0L (P) B-NI #2 SCREW M4*6L (B) W-NI #2 SCREW M3*4L+5.1 (X) B-ZN #2 SCREW M3*6L K B-ZN #1 FRU (Field Replaceable Unit) List P/N 86.GBL0U.001 86.U6N0U.008 86. - Acer Aspire Z5771 | Acer Aspire Z5770 and Z5771 Desktop Service Guide - Page 220
6-20 FRU (Field Replaceable Unit) List