Acer Aspire easyStore H340 Service Guide
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- Acer Aspire easyStore H340 | Service Guide - Page 1
Aspire easyStore H340 Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer Aspire easyStore H340 | Service Guide - Page 2
Revision History Please refer to the table below for the updates made on Aspire easyStore H340 service guide. Date Chapter Updates ii - Acer Aspire easyStore H340 | Service Guide - Page 3
. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior - Acer Aspire easyStore H340 | Service Guide - Page 4
software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential - Acer Aspire easyStore H340 | Service Guide - Page 5
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. v - Acer Aspire easyStore H340 | Service Guide - Page 6
, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part - Acer Aspire easyStore H340 | Service Guide - Page 7
the Backplane Board 32 Removing the Power Supply 35 Removing the System Fan 38 Removing the Memory Module 39 Removing the Mainboard 41 Removing the HDD Access LED cables 42 System Troubleshooting 43 Hardware Diagnostic Procedure 43 H340 Diagnostics 44 System Check Procedures 46 - Acer Aspire easyStore H340 | Service Guide - Page 8
viii - Acer Aspire easyStore H340 | Service Guide - Page 9
LAN port eSATA port Power supply 200-watts (100/240 Vac) power supply Operating system and software Operating system: Windows Home Server Applications Windows Home Server Connector Lights Out Client Software Update Server Recovery PC Recovery Physical dimensions WxHxD: 200 - Acer Aspire easyStore H340 | Service Guide - Page 10
is a virtual tour of the system's interior and exterior components. Front Panel No. Icon Component 1 Power button/power indicator 2 Network indicator 3 Hard disk drive (HDD) status indicator 4 System status indicator 5 USB backup button/USB backup indicator 6 USB 2.0 port 7 Front - Acer Aspire easyStore H340 | Service Guide - Page 11
Rear Panel No. Icon 1 2 3 4 5 6 Component Recovery/reset button eSATA port Gigabit Ethernet port USB ports Power connector System fan Chapter 1 3 - Acer Aspire easyStore H340 | Service Guide - Page 12
Internal Components No. Component 1 Backplane board 2 Power supply 3 Memory module 4 Mainboard 4 Chapter 1 - Acer Aspire easyStore H340 | Service Guide - Page 13
and is in the process of being manually added into the server storage • HDD is in the process of being removed from the server storage. HDD is mounted into the drive bay and added into the server storage Red None Random blink Off • HDD failure • Windows Home Server cannot find HDD No HDD mounted - Acer Aspire easyStore H340 | Service Guide - Page 14
Random blink System is booting from a USB device (Reserved for purple BIOS update while boot block has been active) Red On May indicate failure • Memory failure • Boot device not found Refer to "Error Codes" on page 47 for more information. Random blink System recovery or reset is in - Acer Aspire easyStore H340 | Service Guide - Page 15
Rear panel No. LED indicator Color 1 LAN port Amber network speed Green LED None 2 LAN port Green activity LED None LED status On On Off On Random blink Off Description 1000 Mbps network access 100 Mbps link network access 10 Mbps link network access Active network link Transmit or receive - Acer Aspire easyStore H340 | Service Guide - Page 16
8 Chapter 1 - Acer Aspire easyStore H340 | Service Guide - Page 17
BIOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power utility" in this guide. The screenshots used in this guide display default system values. These - Acer Aspire easyStore H340 | Service Guide - Page 18
the power cable to the rear panel. 7. Connect a USB keyboard to the debug board. 8. Connect a monitor to the debug board. 9. Restart the system. 10. Turn on the monitor. 11. During POST, press F2. If you fail to press F2 before POST is completed, you will need to restart the server. The Setup - Acer Aspire easyStore H340 | Service Guide - Page 19
to the previous and next page of a multiple page menu. Home - Move the cursor to the first page of a multiple page menu BIOS setup General Help panel. F5 - Press to load previous default system values. F6 - Press to load fail-safe default system values. F7 - Press to load optimized default - Acer Aspire easyStore H340 | Service Guide - Page 20
: 1.60 GHz BIOS Version: BIOS Release Date: mm/dd/yyyy Product Name: Aspire easyStore H340 Product Serial Number: N/A Asset Tag Number: N/A Exit Item Specific Help , , or selects field. F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter - Acer Aspire easyStore H340 | Service Guide - Page 21
: 1.60 GHz BIOS Version: BIOS Release Date: mm/dd/yyyy Product Name: Aspire easyStore H340 Product Serial Number: N/A Asset Tag Number: N/A Exit Item Specific Help , , or selects field. F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter - Acer Aspire easyStore H340 | Service Guide - Page 22
Values F9 Setup Defaults Select Menu Enter Select Sub-Menu F10 Save and Exit Description Set the system time following the hour-minute-second format. Set the date following the month-day-year format. Displays SATA device status. Indicates the total size of system memory detected during POST - Acer Aspire easyStore H340 | Service Guide - Page 23
to incorrect values may cause your system to malfunction. Hardware Monitor Advanced Chipset Control After Power Failure [Last State] F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu F10 Save and Exit Parameter Hardware Monitor Advanced Chipset - Acer Aspire easyStore H340 | Service Guide - Page 24
in user mode. If any items require changes, please consult your system supervisor. Fan Speed F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu F10 Save and Exit 16 Chapter 2 - Acer Aspire easyStore H340 | Service Guide - Page 25
Exit Item Specific Help Integrated Device Control Sub-Menu Serial ATA: [Enabled] F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu F10 Save and Exit Parameter Integrated Device Control Sub-Menu Serial ATA Description Press Enter to configure - Acer Aspire easyStore H340 | Service Guide - Page 26
menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive specified is not bootable. Information the device, or press to load the default boot sequence. Press to escape the menu. F1 Help Esc Exit Select Item -/+ - Acer Aspire easyStore H340 | Service Guide - Page 27
Description Saves changes made and close the BIOS setup. Discards changes made and close the BIOS setup. Loads the default settings for all BIOS setup parameters. Setup Defaults are quite demanding in terms of resources consumption. If you are using lowspeed memory chips or other kinds of low - Acer Aspire easyStore H340 | Service Guide - Page 28
20 Chapter 2 - Acer Aspire easyStore H340 | Service Guide - Page 29
Philips screwdriver Hex screwdriver Plastic flat-blade screwdriver Plastic tweezers NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the components. Chapter 3 21 - Acer Aspire easyStore H340 | Service Guide - Page 30
the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface. 22 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 31
HARD DISK DRIVE FRONT BEZEL B x 4 FRONT I/O BRACKET BACKPLANE BOARD BRACKET Ax 4 POWER SUPPLY Ax 4 SYSTEM FAN C x 4 FRONT I/O BOARD C x 7 BACKPLANE BOARD MAINBOARD CARRIER HOUSING FRAME MEMORY MODULE C x 4 MAINBOARD HDD ACCESS LED CABLES Screw List A B C Screw M3-0.5*4 M3*6L M3*0.5*4L Part No - Acer Aspire easyStore H340 | Service Guide - Page 32
Removing the Hard Disk 1. Open the front panel. 2. Press to release the hard drive carrier handle. 24 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 33
3. Flex the carrier handle. 4. Slide the hard drive carrier out of the HDD bay. Chapter 3 25 - Acer Aspire easyStore H340 | Service Guide - Page 34
5. Remove the carrier by gently prying open the left rail of the carrier (1) and lift the hard disk off the carrier (2) . 26 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 35
procedure described on page 22. 2. Remove the three screws (A) located on the rear panel. Screw (Quantity) M3-0.5*4 (3) Color Silver Torque 5.1 to 6.9 kgf-cm Part No. 86.1A524.4R0 3. Slide the system cover toward the back of the chassis until the tabs on the cover disengage with the slots on - Acer Aspire easyStore H340 | Service Guide - Page 36
Removing the Front Bezel 1. Remove the system cover. Refer to the previous section for instructions. 2. Release the front bezel retention tabs from the chassis interior. 3. Pull the bezel slightly outward, then disconnect the front I/O board cable. 28 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 37
4. Pull the bezel away from the chassis. Chapter 3 29 - Acer Aspire easyStore H340 | Service Guide - Page 38
Bezel" on page 28. 3. Remove the four screws (B) on the front I/O bracket. Screw (Quantity) M3*6L (4) 4. Remove the bracket. Color Silver Torque 5.1 to 6.9 kgf-cm Part No. 86.VA524.6R0 30 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 39
5. Remove the four screws (C) on the front I/O board. Screw (Quantity) M3*0.5*4L (4) Color Silver 6. Remove the front I/O board. Torque 5.1 to 6.9 kgf-cm Part No. 86.19534.4R0 Chapter 3 31 - Acer Aspire easyStore H340 | Service Guide - Page 40
Removing the Backplane Board 1. See "Removing the Hard Disk" on page 24. 2. See "Removing the System Cover" on page 27. 3. Disconnect the fan (1), LED (2), and power (3) cables from the backplane board. 4. Disconnect the four HDD SATA cables from the mainboard. 32 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 41
5. Pull the backplane board bracket out of the chassis. 6. Detach the four HDD SATA cables from the backplane board. 7. Remove the seven screws (C) on the backplane board. Screw (Quantity) M3*0.5*4L (7) Chapter 3 Color Silver Torque 5.1 to 6.9 kgf-cm Part No. 86.19534.4R0 33 - Acer Aspire easyStore H340 | Service Guide - Page 42
8. Remove the backplane board from the bracket. 34 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 43
Removing the Power Supply 1. See "Removing the Hard Disk" on page 24. 2. See "Removing the System Cover" on page 27. 3. See "Removing the Backplane Board" on page 32. 4. Release the power cables from the cable ties, as shown. 5. Disconnect the 4-pin power cable from the mainboard. Chapter 3 35 - Acer Aspire easyStore H340 | Service Guide - Page 44
6. Remove the four screws (A) on the power supply. Screw (Quantity) M3-0.5*4 (4) Color Silver Torque 5.1 to 6.9 kgf-cm Part No. 86.1A524.4R0 7. With the thumb in the thumb hole, press the tab to release the mainboard carrier from the chassis. 36 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 45
8. Slide the mainboard carrier out slightly, until you have access to the power cable. 9. While pressing the tab on the 24-pin power cable, pull the cable off the connector on the mainboard. 10. Pull the power supply out of the chassis. Chapter 3 37 - Acer Aspire easyStore H340 | Service Guide - Page 46
Removing the System Fan 1. See "Removing the Hard Disk" on page 24. 2. See "Removing the System Cover" on page 27. 3. See "Removing the Backplane Board" the chassis. Screw (Quantity) M3-0.5*4 (3) 5. Remove the system fan. Color Silver Torque 5.1 to 6.9 kgf-cm Part No. 86.1A524.4R0 38 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 47
Removing the Memory Module 1. See "Removing the Hard Disk" on page 24. 2. See "Removing the System Cover" on page 27. 3. See "Removing the Front Bezel" on page 28. 4. See "Removing the Backplane Board" on page 32. 5. See "Removing the Power Supply" on page 35. 6. See "Removing the System Fan" on - Acer Aspire easyStore H340 | Service Guide - Page 48
9. Press the holding clips on both sides of the DIMM slot outward to release the DIMM (1). 10. Gently pull the DIMM upward to remove it from the DIMM slot (2). 40 Chapter 3 - Acer Aspire easyStore H340 | Service Guide - Page 49
Removing the Mainboard 1. See "Removing the Hard Disk" on page 24. 2. See "Removing the System Cover" on page 27. 3. See "Removing the Front Bezel" on page 28. 4. See "Removing the Backplane Board" on page 32. 5. See "Removing the Power Supply" on page 35. 6. See "Removing the System Fan" on page 38 - Acer Aspire easyStore H340 | Service Guide - Page 50
Removing the HDD Access LED cables 1. See "Removing the Hard Disk" on page 24. 2. See "Removing the System Cover" on page 27. 3. See "Removing the Front Bezel" on page 28. 4. See "Removing the Backplane Board" on page 32. 5. See "Removing the Power Supply" on page 35. 6. See "Removing the System Fan - Acer Aspire easyStore H340 | Service Guide - Page 51
instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer to perform. Problem Power failure System failure Symptom The power indicator does not light up or - Acer Aspire easyStore H340 | Service Guide - Page 52
red when an error condition occurs, and lights purple after the system has completed all diagnostic tests. Refer to the table below for detailed diagnostic conditions. Test Items Boot from USB disk Onboard memory flash check HDD account check Memory size check Fan speed check CPU temperature check - Acer Aspire easyStore H340 | Service Guide - Page 53
HDD LED status (normal) HDD LED status (failed) Boot from USB disk HDD 0 HDD 1 HDD 2 HDD 3 HDD 0 HDD 1 HDD 2 HDD 3 PQAF HDD test Read SN from DMI data check End test 6. After all the tests are completed, the HDD LEDs light purple. 7. A copy of the test result will be saved as a log file - Acer Aspire easyStore H340 | Service Guide - Page 54
their appropriate connectors. 9. Verify that all components are Acer-qualified and supported. 10. Replace the system cover. 11. Power on the system. 12. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 46 Chapter 4 - Acer Aspire easyStore H340 | Service Guide - Page 55
sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. The error controller failed LAN controller failed System fan failed Memory failed Boot device not found Disk failure Chapter 4 47 - Acer Aspire easyStore H340 | Service Guide - Page 56
you need them. In the Support & Downloads tab you can download information materials for all of Acer notebook, desktop and server models including: Service guides for all models User manuals Training materials BIOS updates Software utilities Spare parts lists Technical Announcement - Acer Aspire easyStore H340 | Service Guide - Page 57
Chapter 5 System Block Diagram and Board Layout System Block Diagram Chapter 5 49 - Acer Aspire easyStore H340 | Service Guide - Page 58
ports (bottom) 19 BIOS recovery jumper 7 eSATA port 20 Front I/O board cable connector 8 Recovery/reset button 21 Battery 9 Debug board connector 22 System type select jumper 10 Backplane board LED cable connector 23 Debug/user mode jumper 11 4-pin power cable connector 24 Front - Acer Aspire easyStore H340 | Service Guide - Page 59
System Jumpers Name BIOS recovery jumper System type select jumper Debug/user mode jumper Location JP1 JP2 JP3 Settings 1-2 Normal (default) 2-3 Clear CMOS 1-2 Aspire system (default) 2-3 Altos system Open User mode enabled (default) Closed Debug mode enabled Chapter 5 51 - Acer Aspire easyStore H340 | Service Guide - Page 60
52 Chapter 5 - Acer Aspire easyStore H340 | Service Guide - Page 61
offers the FRU (Field Replaceable Unit) list in global configuration of the home server. Refer to this chapter whenever ordering the parts to repair or for RMA (Return Merchandise Authorization). NOTES: When ordering FRU parts, check the most up-to-date information available on your regional web - Acer Aspire easyStore H340 | Service Guide - Page 62
Exploded Diagram 54 Chapter 6 - Acer Aspire easyStore H340 | Service Guide - Page 63
40.60P07.001 60.60P03.001 40.60P06.001 42.60P17.001 42.60P16.001 Part Name Handle HDD carrier HT-361 Latch HDD carrier HT-361 Axis HDD carrier HT- HDD ear rubber pin HT-360 HDD carrier HT-361 PLT as Icon HT-361 PLT as power HT-361 Bezel as main HT-361 Tie mount HU-139 Wire saddle CHF-8 HU122G LED - Acer Aspire easyStore H340 | Service Guide - Page 64
CORD 7A 125V 1800MM BLACK US POWER CORD 7A 125V JAPAN POWER CORD 250V 10A 1800MM SWISS EXTERNAL ETHERNET CAT5E CABLE BLACK 2M Case/Cover/Bracket Assembly Front I/O dummy 1 bracket FRONT I/O DUMMY BRACKET Power supply 1 POWER SUPPLY SUPPORT support bracket BRACKET Front bezel 1 FRONT - Acer Aspire easyStore H340 | Service Guide - Page 65
ASSY BRKT AS FRONT I/O HT-361 Acer Part Number 33.R3601.001 ASSY HDD CARRIER HT FAN W/FAN RUBBER ASSY FAN 120X120X25 S15 23.R3601.001 Hard disk drive 1 HDD SEAGATE 3.5" 7200RPM HDD 1TB SGT ST31000333AS 1000GB ST31000333AS BRINKS FOR ASPIRE/ D ALTOS ESAYSTORE W/ CPU&HEATSINK Chapter 6 57 - Acer Aspire easyStore H340 | Service Guide - Page 66
Memory Power supply QTY Part Name 1 MEMORY UNIFOSA UNB-DIMM DDRII 800 1GB GU341G0ALEPR6B2C6CE LF 1 MEMORY UNIFOSA UNB-DIMM DDRII 800MHZ 1GB GU341G0ALEPR6B2C6CE LF 1 PSU DELTA GPS-200AB B 200W 100-240V S1 Description DIMM 1G GU341G0ALEPR6B2C6CE DIMM 1G GU341G0ALEPR6B2C6CE Acer Part - Acer Aspire easyStore H340 | Service Guide - Page 67
Processor Item Type Model number Frequency (MHz) L2 cache size (KB) Socket type Stepping Manufacturing tech (CMOS) Wattage Major Chips Item System core logic Storage controller Graphics memory controller Flash disk controller LAN controller Hardware sensors monitor Specification Intel 945GC - Acer Aspire easyStore H340 | Service Guide - Page 68
type Organization Pin count DIMM sockets DIMM size Minimum memory Maximum memory Vendor Model name System BIOS Item BIOS vendor BIOS version Flash memory PCI Interface Item PCI Express controller Number of slots Network Interface Item LAN controller Supports LAN protocol LAN connector type SATA