Acer G330 Altos G330 User's Guide
Acer G330 - Altos - 1 GB RAM Manual
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- Acer G330 | Altos G330 User's Guide - Page 1
Acer Altos G330 Series User's Guide - Acer G330 | Altos G330 User's Guide - Page 2
All Rights Reserved. Acer Altos G330 Series User's Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and - Acer G330 | Altos G330 User's Guide - Page 3
installation. This device generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - Acer G330 | Altos G330 User's Guide - Page 4
authority, which is granted by the Federal Communications Commission, to operate this server. Use conditions This part complies with Part 15 of the FCC Rules. Regulations. Laser compliance statement The optical disc drive in this server is a laser product. The drive's classification label is located - Acer G330 | Altos G330 User's Guide - Page 5
instructions Read these instructions carefully. Save these instructions for future reference. 1 Follow all warnings and instructions power available, consult your dealer or local power company. 7 Do not allow anything to rest on the power not attempt to service this product yourself, as opening or removing - Acer G330 | Altos G330 User's Guide - Page 6
servicing to qualified service personnel under the following conditions: a When the power cord or plug is damaged or frayed. b If liquid has been spilled on the product. c If the product has been exposed to rain or water. d If the product does not operate normally when the operating instructions - Acer G330 | Altos G330 User's Guide - Page 7
peripherals 18 Turning on the system 19 Power-on problems 20 Turning off the system 21 3 System upgrade 23 Installation precautions 25 ESD precautions 25 Pre-installation instructions 26 Post-installation instructions 26 Opening the server 27 Removing the side panel 27 Removing - Acer G330 | Altos G330 User's Guide - Page 8
55 Security menu 65 Server Management menu 70 Boot Options menu 73 Error Manager 75 Exit menu 76 Clearing the CMOS RAM 78 Upgrading the BIOS 79 5 System troubleshooting 81 Pre-troubleshooting procedure 83 Resetting the system 83 Initial system startup problems 84 Initial - Acer G330 | Altos G330 User's Guide - Page 9
ix Onboard LSI SATA RAID configuration 105 Appendix C: SAS RAID configuration 107 SAS RAID configuration support 109 Entering the Adaptec SAS/SATA Configuration Utility109 Creating the RAID 1 volume 109 Index 111 - Acer G330 | Altos G330 User's Guide - Page 10
x - Acer G330 | Altos G330 User's Guide - Page 11
1 System tour - Acer G330 | Altos G330 User's Guide - Page 12
The Acer Altos G330 server is a single processor system featuring the latest in computing technology. It hosts a range of powerful and flexible features designed to meet the needs of various network environments. From simple networking functions to computing-intensive applications, the Altos G330 - Acer G330 | Altos G330 User's Guide - Page 13
3 System specifications This section lists down the impressive computing features of the Altos G330 system. Performance Processor • Single Intel® LGA775 processor socket supporting the following processor models: • Quad-Core Intel Xeon® 3200 series • Dual-Core Intel Xeon 3000 series • Intel Pentium® - Acer G330 | Altos G330 User's Guide - Page 14
LAN port (RJ-45) • Intel 10/100/1000 82573E Gigabit Ethernet Controller • Supports Intel Active Management Technology (Intel AMT) 2 Dual-channel memory mode requires that only memory modules of the same type, banking, stacking technology, and manufacturer be installed in the Altos G330 server. - Acer G330 | Altos G330 User's Guide - Page 15
• Two rear USB 2.0 ports • One Gigabit LAN port (RJ-45) Power supply and ventilation • 350-watts ATX 12V PFC power supply with auto switching function • Support for the following cooling components: • One rear system fan • One processor heat sink-fan (HSF) assembly 4 • Optional HDD fan for systems - Acer G330 | Altos G330 User's Guide - Page 16
EM64T • Red Hat Enterprise Linux 4.0 • SUSE Linux® Enterprise Server 9.0 EM64T • SUSE Linux Enterprise Server 9.0 • Novell® NetWare® 6.5 Mechanical • Chassis • Tool-less in) • Mainboard • Dimensions (length x width): 304.8 x 243.8 mm (12 x 9.6 in) • Form factor: Advanced Technology Extended (ATX) - Acer G330 | Altos G330 User's Guide - Page 17
No. Component No. Component 1 ODD mechanical eject hole 8 Power indicator 2 ODD activity indicator 9 HDD activity indicator 3 Optical bays 12 FDD eject button 6 USB 2.0 ports 13 FDD activity indicator 7 Power button 14 Floppy disk drive (optional) Note: If you intend to install an - Acer G330 | Altos G330 User's Guide - Page 18
8 Rear panel 1 System tour No. Icon 1 2 3 4 Component Side panel release latch Expansion slot covers USB 2.0 ports Gigabit LAN port 5 Serial port 6 Monitor port 7 PS/2 mouse port 8 PS/2 keyboard port 9 Power cable socket - Acer G330 | Altos G330 User's Guide - Page 19
Release sliders for the 5.25-inch device bays 2 Release slider for the FDD bay 3 HDD cage 4 HDD fan 5 Hot-plug HDD backplane board 6 Mainboard 7 Processor heat sink-fan 8 System fan 9 Power supply unit Notes: √ qÜÉ=eaa K==r NRh=omj=p^p I NRh=omj= p^p eaa=Ä~óëK √ qÜÉ=ÜçíJ K K - Acer G330 | Altos G330 User's Guide - Page 20
1 System tour No. Component 1 Rear system fan connector 2 2x4 ATX power connector 3 Processor socket 4 Processor HSF connector 5 Channel B DIMM slots No. Component 6 Channel A DIMM slots 7 Chassis intrusion connector 8 CMOS battery 9 2x12 ATX power connector 10 HDD fan connector - Acer G330 | Altos G330 User's Guide - Page 21
differentiate it from the easy-swap HDD cage model. No. Component 1 HDD access LED control jumpers Close 2-3 - HDD LED control via pin 11 (default) 2 HDD power cable connectors 3 HDD data cable connector 4 HDD connectors - Acer G330 | Altos G330 User's Guide - Page 22
NIC1 NVM protect mode 1-2 - The contents of the Intel 82573E NVM (nonvolatile memory) is protected and can not be updated. 2-3 - The contents of the 2-3 - The CMOS RAM contents will be cleared on the next reset. 3 BIOS recovery 1-2 - Normal operation setting 2-3 - BIOS recovery setting Note: - Acer G330 | Altos G330 User's Guide - Page 23
signifies can aid in problem diagnosis and troubleshooting. Front panel LED power status and drive activity. No. Indicator 1 ODD activity 2 Power 3 HDD activity 4 FDD activity Status Blinking On Blinking Blinking Blinking Description There is an ongoing ODD activity. The system is powered - Acer G330 | Altos G330 User's Guide - Page 24
14 1 System tour Hot-plug HDD LED indicators A drive activity LED indicator is mounted on the hot-plug HDD carrier. The table below lists the possible drive states. Status HDD access HDD failure HDD rebuild Green Amber Blinking - - On Flashing green/amber Description Ongoing hot-plug HDD - Acer G330 | Altos G330 User's Guide - Page 25
2 System setup - Acer G330 | Altos G330 User's Guide - Page 26
This chapter gives you instructions on how to prepare the system for operation. Procedures for connecting peripherals are also explained. - Acer G330 | Altos G330 User's Guide - Page 27
following factors when choosing a site for the system: • Near a grounded power outlet • Clean and dust-free • Stable surface free from vibration • the following items from the package: • Acer Altos G330 system • Acer Altos G330 Resource CD • Acer Altos G330 accessory box • System keys (attached to - Acer G330 | Altos G330 User's Guide - Page 28
ports on the rear panel support a variety of compatible peripherals. Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will be walked on or pinched by items placed against it. The server is designed to be - Acer G330 | Altos G330 User's Guide - Page 29
Note: If the system does not turn on or boot after pressing the power button, go to the next section for the possible causes of the boot failure system is in good condition by checking if the following occurred. • The power status indicator on the front panel lights up green. • The Num Lock, Caps - Acer G330 | Altos G330 User's Guide - Page 30
20 2 System setup Power-on problems If the system fails to boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power outlet to the power cord socket on - Acer G330 | Altos G330 User's Guide - Page 31
Turning off the system There are two ways to turn off the server-via software or via hardware. The software procedure below applies to a the system via hardware: If you cannot shut down the server via software, press the power button for at least four seconds. Quickly pressing the button may put the - Acer G330 | Altos G330 User's Guide - Page 32
22 2 System setup - Acer G330 | Altos G330 User's Guide - Page 33
3 System upgrade - Acer G330 | Altos G330 User's Guide - Page 34
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system. - Acer G330 | Altos G330 User's Guide - Page 35
Electrostatic discharge (ESD) can damage static-sensitive hardware components, such as the processor, disk drives, and the system boards. Always observe the following precautions before you install a server component: • Do not remove a component from its protective packaging until you are - Acer G330 | Altos G330 User's Guide - Page 36
hardware configuration. 2 Turn off the server and all connected peripherals. 3 Unplug all power cables from their outlets. 4 Disconnect all telecommunication cables from their ports. 5 Place the server on a flat, stable surface. 6 Open the server according to the instructions on page 27. 7 Follow - Acer G330 | Altos G330 User's Guide - Page 37
proceed, make sure that you have turned off the system and all peripherals connected to it. Read the "Pre-installation instructions" section on page 26. You need to open the server before you can install upgrade components. The front bezels and (left) side panel are removable to allow access to the - Acer G330 | Altos G330 User's Guide - Page 38
28 3 System upgrade (3) Slide the side panel toward the rear of the chassis to detach it. Removing the front bezels 1 Remove the side panel. 2 Remove the front bezels. There are two front bezels protecting the 5.25-inch drive bays and the HDD bay. Remove the top bezel first. (1) Release the top - Acer G330 | Altos G330 User's Guide - Page 39
page 5 for a list of supported storage devices. By default, an optional storage device: 1 Perform the pre-installation instructions described on page 26. 2 If you intend to replace step 4. 3 Remove the default DVD drive. (1) Disconnect the power and IDE cables from rear of the default DVD drive. (2) - Acer G330 | Altos G330 User's Guide - Page 40
slider of the unlock position . (2) Slide the new 5.25-inch drive into the drive bay. (3) Move the release slider into the lock position . (4) Connect the power and data cables of the new storage device. 6 Observe the post-installation instructions described on page 26. - Acer G330 | Altos G330 User's Guide - Page 41
Altos G330 HDD cage bay accommodates both hot-plug and easy-swap HDD cage models. The main difference between these two cage models is the presence of a backplane board on the rear side of the hot-plug HDD cage. Both cage models support SAS or SAS RAID card option first your local Acer representative - Acer G330 | Altos G330 User's Guide - Page 42
the chassis. Go to page 27 for instructions. 2 Disconnect the data and power cables from their HDD connectors. The figure below shows the cable connections for a SAS HDD connected to an optional SAS/SAS RAID expansion card. Easy-swap HDD configuration also supports SATA HDDs connected to the onboard - Acer G330 | Altos G330 User's Guide - Page 43
33 To install a hot-plug hard drive: 1 If necessary, unlock the HDD bay bezel, then pull it open. 2 Pull out the dummy HDD carrier from the cage. 3 Prepare the new blank HDD carrier for installation. (1) Remove the four screws that secures the blank frame. You will use these screws to secure the - Acer G330 | Altos G330 User's Guide - Page 44
back until it clicks into place. To install an easy-swap hard drive: 1 Remove the side panel from the chassis. Go to page 27 for instructions. 2 Observe steps 2 through 5 of the previous section. 3 Connect the data and power cables to their HDD connectors. 4 Observe the post-installation - Acer G330 | Altos G330 User's Guide - Page 45
the processor Altos G330 has one LGA775 processor socket that supports a variety of Intel processor models. Refer to page 3 to for a list of these supported processor options. This section explains the procedures for removing and installing the processor and heat sink-fan. Processor configuration - Acer G330 | Altos G330 User's Guide - Page 46
the work surface. 5 Use an alcohol pad to wipe off the thermal grease from both the HSF assembly and the processor socket retention plate. 6 Remove the default processor. Warning! The processor becomes very hot when the system is on. Allow it to cool off first before handling. (1) Press down on the - Acer G330 | Altos G330 User's Guide - Page 47
Make sure that the alignment tabs on the socket fit the two notches located on the edge of the processor. The pins are keyed in such a way that you cannot install the processor in the wrong orientation without bending the pins. (2) Close the retention plate. (3) Press down on the socket lever while - Acer G330 | Altos G330 User's Guide - Page 48
upgrade 11 Apply a thin layer of an Acer-approved thermal interface material to the processor base and the bottom side of the HSF secure the heat sink to the processor base. (3) Reconnect the HSF cable to its mainboard connector. 13 Observe the post-installation instructions described on page 26. - Acer G330 | Altos G330 User's Guide - Page 49
for removing and installing a memory module. Altos G330 has four DDR2-533/667 DIMM slots. Each slot supports 512 MB, 1 GB or 2 GB memory modules. The maximum memory capacity is 8 GB. System memory interface Altos G330 has four DIMM slots divided into two memory channels. • Channel A - DIMM1A and - Acer G330 | Altos G330 User's Guide - Page 50
DIMM1A and DIMM1B to ensure dual-channel operating mode. • For best performance and dual-channel interleave operation, DIMM modules the supported memory installation based on the memory interleave configuration. Interleave mode Channel A Channel B DIMM1A DIMM2A DIMM1B DIMM2B Total memory Single - Acer G330 | Altos G330 User's Guide - Page 51
512 MB 512 MB 1 GB Dual channel 1 GB 2 GB 512 MB 512 MB 1 GB 2 GB 512 MB 512 MB 2 GB 4 GB 2 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB 2 GB 2 GB 2 GB 8 GB To remove a memory module: 1 Perform the pre-installation instructions described on page 26. 2 Lay the server on its side (components - Acer G330 | Altos G330 User's Guide - Page 52
to lock the module in place. If the holding clips do not close, the module is not properly inserted. 6 Observe the post-installation instructions described on page 26. The system automatically detects the amount of memory installed. Run the BIOS setup utility to view the new value for total system - Acer G330 | Altos G330 User's Guide - Page 53
. Altos G330 has four PCI bus slots with three separate bus segments, namely: • One PCI Express x8 bus slot with x4 throughput • One PCI Express x8 bus slot with x8 throughput • Two 32-bit/33 MHz/3.3V PCI bus slots To install an expansion card: 1 Perform the pre-installation instructions described - Acer G330 | Altos G330 User's Guide - Page 54
44 3 System upgrade Caution: Do not discard the slot cover. If the expansion card is removed in the future, the slot cover must be reinstalled to maintain proper system cooling. 5 Remove the expansion card from its protective packaging, handling it by the edges. 6 Install the new expansion card. - Acer G330 | Altos G330 User's Guide - Page 55
45 7 Connect the necessary cables to the expansion card as required. 8 Observe the post-installation instructions described on page 26. When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only to Plug-and-Play expansion cards). - Acer G330 | Altos G330 User's Guide - Page 56
Altos G330 uses a a lithium battery that powers the CMOS RAM when the system is turned off. When battery life starts to drain, it loses voltage, and the system settings stored in CMOS RAM (for example, the date and time values for the RTC-real time clock) may be wrong. Contact your local Acer - Acer G330 | Altos G330 User's Guide - Page 57
pre-installation instructions described on page 26. 2 Lay the server on its side (components showing). 3 If necessary, remove any cables that prevent access to the CMOS battery socket. 4 Remove the CMOS battery. Caution: Removing the CMOS battery will clear the contents of the CMOS RAM - Acer G330 | Altos G330 User's Guide - Page 58
Insert the new battery into its socket with the positive (+) side facing the processor socket. (2) Make sure the retainer tab secures the battery in place. 8 Observe the post-installation instructions described on page 26. 9 Run the BIOS setup utility. 10 Under the Exit menu you can either load the - Acer G330 | Altos G330 User's Guide - Page 59
4 System BIOS - Acer G330 | Altos G330 User's Guide - Page 60
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters. - Acer G330 | Altos G330 User's Guide - Page 61
values in the CMOS RAM. Ask a qualified technician for assistance. BIOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off. Before - Acer G330 | Altos G330 User's Guide - Page 62
fail to press F2 before POST is completed, you will need to restart the server. Note: If you are unable to access BIOS setup, you need to clear the CMOS RAM. Go to page 78 for instructions. BIOS setup interface The BIOS setup menu interface is divided into the following: • Menu bar - Displays the - Acer G330 | Altos G330 User's Guide - Page 63
, the previous screen displays. • When you are making selections from a pop-up menu, closes the pop-up without making a selection. • F1 - Display the BIOS setup General Help panel. • F9 - Press to load the default system values. • F10 - Save the changes made and close the utility. Note: When other - Acer G330 | Altos G330 User's Guide - Page 64
Boot Manager • Security • Error Manager • Server Management • Exit Main menu Parameter Logged in as BIOS Version BIOS Build Date Quiet Boot Description Option The kind whether to display the Acer logo screen (Enabled) or the BIOS POST messages (Disabled) during boot-up. Enabled Disabled - Acer G330 | Altos G330 User's Guide - Page 65
55 Parameter POST Error Pause System Date System Time Description Option Select whether to wait for user intervention (Enabled) or proceed with boot-up (Disabled)-when possible-if a critical POST error is detected during boot-up. Enabled Disabled Set the system date following the weekday-month - Acer G330 | Altos G330 User's Guide - Page 66
Processor 4 System BIOS Parameter Processor Family Core Frequency System Bus Frequency L2 Cache RAM CPUID Register Intel EM64T Enhanced Speed Step Description Option Identifies the Intel processor line to which the system processor belongs. System processor processor processor voltage and core - Acer G330 | Altos G330 User's Guide - Page 67
Execute Disable Bit Select whether to enable the Intel Execute Disable Bit (XD) function. The XD function allows the processor to divide the system memory into areas for storage of processor instructions or for storage of data. When a malicious worm attempts to insert code in the buffer, the - Acer G330 | Altos G330 User's Guide - Page 68
BIOS Parameter Description Option Memory Channel The memory size installed on each of the DIMM slots. A/B Slot 0/1 Memory RAID Select whether to enable RAID for SATA devices. When enabled, the SATA RAID OPROM field is displayed. Enabled Disabled SATA RAID Select which onboard SATA RAID - Acer G330 | Altos G330 User's Guide - Page 69
59 Parameter Primary IDE Master Primary IDE Slave SATA Port 0/1/ 2/3/ Description Option Specifies the IDE device connected to the master port of the primary IDE channel. Specifies the IDE device connected to the slave port of the primary IDE channel. Display the drive name and capacity of the - Acer G330 | Altos G330 User's Guide - Page 70
60 USB Configuration 4 System BIOS Parameter Module Version USB Devices Enabled USB Controller Legacy USB Support Port 60/64 Emulation USB 2.0 Controller Description USB driver version loaded in the system List of currently enabled USB devices Select whether to enable the onboard USB ports. - Acer G330 | Altos G330 User's Guide - Page 71
61 PCI Parameter Description Option Intel 82573E GbE Select whether to enable the onboard Intel 10/100/1000 82573E Gigabit Ethernet Controller chipset. Enabled Disabled - Acer G330 | Altos G330 User's Guide - Page 72
62 Power 4 System BIOS Parameter After Power Failure Wake On LAN from S5 Description Option Defines the power state to resume to after a system shutdown that is due to an interruption in AC power. When set to Last State, the system will return to the active power state prior to shutdown. When - Acer G330 | Altos G330 User's Guide - Page 73
63 Boot Configuration Parameter NumLock Description Select the Num Lock key behavior during system boot-up. Option On Off - Acer G330 | Altos G330 User's Guide - Page 74
64 Hardware Health Configuration 4 System BIOS Parameter Hardware Monitor Auto Fan Control Description Option Press Enter to view the Hardware Monitor screen which displays a real-time record of the system temperature, - Acer G330 | Altos G330 User's Guide - Page 75
65 Security menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Admin Password User Password Admin Password User Password Description Option This field indicates whether an Not Installed administrator password - Acer G330 | Altos G330 User's Guide - Page 76
66 4 System BIOS There are two types of passwords that you can set. • Admin password Entering this password will allow the user to access and change all settings - Acer G330 | Altos G330 User's Guide - Page 77
67 3 Retype the password to verify the first entry then press Enter again. 4 Press F10. 5 Select Yes to save the new password and close the Setup utility. To change a system password 1 Use the up/down keys to select a password parameter, then press Enter. 2 Type the original password then press - Acer G330 | Altos G330 User's Guide - Page 78
68 3 Type a new password then press Enter. 4 System BIOS 4 Retype the password to verify the first entry then press Enter again. 5 Press F10. 6 Select Yes to save the modified password and close the Setup utility. - Acer G330 | Altos G330 User's Guide - Page 79
parameter to Not Installed. To reset a lost password If you forget the administrator password, you need to clear the contents of the CMOS RAM where the system passwords are stored. After clearing CMOS, reset the BIOS settings to regain access to the Setup utility. For instructions, go to page 78. - Acer G330 | Altos G330 User's Guide - Page 80
Server Management menu 4 System BIOS Parameter Clear Event Log Event Logging ECC Event Logging Event Log Area Status O/S Boot WD Timer ASF Support ECC events. This function requires that the Memory Correction field in the Advanced | Memory submenu be set to Enabled. Enabled Disabled Displays - Acer G330 | Altos G330 User's Guide - Page 81
Boot to Network View Event Log Console Redirection System Information Description Option Select whether to enable access to the Intel Management Engine BIOS Extension setup screen. This setup screen is used to enable either Intel AMT or ASF 2.0, not both. Enabled Disabled Select whether to - Acer G330 | Altos G330 User's Guide - Page 82
72 Console Redirection 4 System BIOS Parameter Description Option Console Redirection Select whether to enable console redirection. Console redirection enables users to manage the system from a remote location. Enabled Disabled Flow - Acer G330 | Altos G330 User's Guide - Page 83
Options menu The Boot Options menu allows you to set the boot time-out value and drive priority during system boot-up. By default, the server searches for boot devices in the following order: 1 Optical disc drive 2 Floppy disk drive 3 Hard disk drive 4 EFI (Extensible Firmware Interface) shell - Acer G330 | Altos G330 User's Guide - Page 84
BIOS Parameter Description Option Boot Timeout Set the predefined time period (in seconds) 10 before the system boots up. Note: Setting the Boot Timeout to 65535 will disable the boot timer. Boot Option # 1-4 Set the boot device options to determine the sequence in which the server checks - Acer G330 | Altos G330 User's Guide - Page 85
on, it performs a series of diagnostic tests that checks firmware and assemblies to ensure that the server is properly functioning. This is referred to as Power-On Self-Test or POST. If POST detects an error, it either displays an error message or emits a beeping sounds. For more information on - Acer G330 | Altos G330 User's Guide - Page 86
setup. Discard Changes Discards all changes made in the BIOS setup. Keyboard hot key: F5 Restore Defaults If the system fails after implementing new configuration settings, reboot the server, enter Setup | Exit, then select this option. These default settings have been selected for maximum system - Acer G330 | Altos G330 User's Guide - Page 87
computing preferences, you can save them as user default values. If you ever clear the CMOS RAM or perform a BIOS upgrade, you have the option to reload these preferred Setup values without having to manually enter them again. Note: Make sure to select this option whenever you make any change to - Acer G330 | Altos G330 User's Guide - Page 88
position, covering pins 2 and 3. 5 Reconnect the AC power and turn on the server. 6 When the server begins to emit beeping sounds, power it down and disconnect the AC power. 7 Move the Clear CMOS jumper back to its default position. 8 Observe the post-installation instructions described on page 26. - Acer G330 | Altos G330 User's Guide - Page 89
settings without having to manually enter them again by selecting the Restore User Default Values option. To obtain the BIOS upgrade utility: Download the BIOS image file to a temporary folder on your hard drive or to a USB flash device. Important: Review the instructions and release notes that - Acer G330 | Altos G330 User's Guide - Page 90
BIOS: 4 System BIOS Important: Before performing a BIOS upgrade, make sure to connect the server to a reliable uninterruptible power supply (UPS) to prevent a power outage or other unexpected interruption. Such interruption can corrupt the BIOS code and damage the system. 1 Follow the instructions - Acer G330 | Altos G330 User's Guide - Page 91
5 System troubleshooting - Acer G330 | Altos G330 User's Guide - Page 92
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance. - Acer G330 | Altos G330 User's Guide - Page 93
Pre-troubleshooting procedure If you encounter any problem, ensure first that the system has the latest BIOS version. In addition to the BIOS, also update any drivers used for components that you have installed in the system, such as video drivers, network drivers, and storage drivers. Resetting - Acer G330 | Altos G330 User's Guide - Page 94
troubleshooting Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the "There is problem - Acer G330 | Altos G330 User's Guide - Page 95
85 Initial troubleshooting checklist Use the checklist below to eliminate the possible cause for the problem you're encountering. • AC power is available at the wall outlet? • Is the power supply module properly installed? • Is the system power cord properly plugged into the power supply module - Acer G330 | Altos G330 User's Guide - Page 96
86 5 System troubleshooting Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. - Acer G330 | Altos G330 User's Guide - Page 97
any other 5.25-inch device you may have installed. If any of these indicators fail to light up, refer to the related problems listed in the "Component troubleshooting" section. Confirming loading of the operating system Once the system boots up, the operating system prompt appears on the screen. The - Acer G330 | Altos G330 User's Guide - Page 98
5 System troubleshooting Component troubleshooting Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light. Do the following: • Make sure the power supply module is properly installed. • Make sure the power cord is - Acer G330 | Altos G330 User's Guide - Page 99
contaminant. • Make sure the drive's IDE and power cables are properly connected. Newly installed memory modules are not detected. Do the following: • Make sure the memory modules specifications comply with the system requirements. • Make sure the memory modules have been populated according to the - Acer G330 | Altos G330 User's Guide - Page 100
is properly configured for the system. Refer to the software installation and operation documentation for instructions on setting up and using the software. • Try a different version of the software to see if the problem is with the copy you are using. If the other version runs correctly on the - Acer G330 | Altos G330 User's Guide - Page 101
the problem. • Make sure that you have correctly installed system compliant memory modules, and that the system DIMM population guidelines were observed. • Make sure that you have installed a system compliant processor Acer representative or authorized dealer for technical assistance. - Acer G330 | Altos G330 User's Guide - Page 102
not all error conditions are supported by BIOS beep codes. Number of beeps 1, 2, or 3 4 - 7 or 9 - 11 8 Possible cause Corrective action Memory error Reseat the memory or replace the DIMMs with known good modules. Fatal error indicating a possible serious system problem. Remove all add-in - Acer G330 | Altos G330 User's Guide - Page 103
Appendix A: Intel Active Management Technology - Acer G330 | Altos G330 User's Guide - Page 104
This appendix gives an overview of Intel Active Management Technology, as well as instructions for the initial IAMT BIOS configuration. - Acer G330 | Altos G330 User's Guide - Page 105
regardless of system power or OS state • Proactive alerting for faster problem detection and less network downtime • Remote troubleshooting and recovery to manual tracking Intel AMT functions System administrators can use a web browser 3 to perform basic management tasks. The web server built - Acer G330 | Altos G330 User's Guide - Page 106
Click Properties | TCP/IP | Properties. Enabling the IAMT BIOS Extension menu 1 Turn on the server and the monitor. 2 During POST, press F2 to access the BIOS Setup Utility. 3 Select the Server Management menu. 4 Change the setting of the ASF Support and Enter AMTBx Setup fields to Enabled. 5 Press - Acer G330 | Altos G330 User's Guide - Page 107
97 Configuring the initial IAMT BIOS settings Important: IAMT BIOS options #4 (Provisioning Server), #6 (Unprovision) and #8 (SOL/IDE-R) are only used when provisioning Intel AMT in an Enterprise environment. Do not adjust these options unless instructed to do so by your Enterprise mode software - Acer G330 | Altos G330 User's Guide - Page 108
98 Appendix A: Intel Active Management Technology 3 Set the new IAMT admin password, then press Enter. As a security precaution, the client system will not be accessible over the network until the default password is changed. Important: You must use a strong password. Strong passwords are between - Acer G330 | Altos G330 User's Guide - Page 109
99 6 Select TCP/IP, then press Enter. By default, DHCP is enabled. If you disable DHCP, then you must enter the following TCP/IP settings: • IP address. This address must be unique for your network; it is different from the IP address configured under the client OS. • Subnet mask • Default gateway - Acer G330 | Altos G330 User's Guide - Page 110
Model, then press Enter. 8 Set the field to Small Business. 9 Select VLAN, then press Enter. 10 Enable or disable the VLAN support as necessary. This setting must match the OS adapter configuration. 11 Press Esc to close the BIOS Extension The system will continue to the load the operating system. - Acer G330 | Altos G330 User's Guide - Page 111
Appendix B: SATA RAID configuration - Acer G330 | Altos G330 User's Guide - Page 112
This appendix explains how to use the SATA RAID configuration utilities for creating a RAID volume in SATA drives. - Acer G330 | Altos G330 User's Guide - Page 113
103 SATA RAID configuration utilities Altos G330 supports onboard SATA RAID from both Intel and LSI SATA RAID functions. You need to enable either function in the BIOS Setup Utility before you can configure a SATA RAID volume. Caution: Creating a RAID volume erases all data previously saved in the - Acer G330 | Altos G330 User's Guide - Page 114
is only applicable for systems with more than two hard drives installed. 5 Press Enter to accept the RAID 1 volume capacity. 6 Press Enter, then Y to start creating the new RAID 1 volume. Once the new RAID 1 volume is created, it'll be listed under the Disk/Volume Information. 7 Revert to the Main - Acer G330 | Altos G330 User's Guide - Page 115
configuration This section briefly shows how to create a RAID 1 volume using the onboard LSI SATA RAID function. Enabling the onboard LSI SATA RAID function 1 Turn on the server and the monitor. 2 During POST, press F2 to access the BIOS Setup Utility. 3 Select the Advanced | IDE Controller submenu - Acer G330 | Altos G330 User's Guide - Page 116
RAID Configuration Utility, select Configuration from the Management menu. 2 Select New Configuration from the Configuration menu, then select YES to continue. An array selection window displays the devices connected to the current controller. 3 Press the arrow keys to choose the specific RAID level - Acer G330 | Altos G330 User's Guide - Page 117
Appendix C: SAS RAID configuration - Acer G330 | Altos G330 User's Guide - Page 118
This appendix explains how to use the SAS configuration utility for creating a RAID volume in SAS/SATA drives. - Acer G330 | Altos G330 User's Guide - Page 119
RAID configuration support SAS RAID in the Altos G330 system requires the installation of the optional Adaptec 44300 SAS controller board. Contact your local Acer representative for information on how to purchase this item. Caution: Creating a RAID SCSI (SAS) BIOS prompt. Creating the RAID 1 volume 1 - Acer G330 | Altos G330 User's Guide - Page 120
110 Appendix C: SAS RAID configuration - Acer G330 | Altos G330 User's Guide - Page 121
5.25 inch device bays install 29 location 7 supported devices 5 A Adaptec SAS 44300 HostRAID 109 admin password 66 Aptio Setup Utility, see BIOS setup utility 52 B Basic Input/Output System, see BIOS 51 BIOS clear CMOS jumper 12 clear CMOS RAM 78 CMOS RAM 51 configure 52 factory default settings 76 - Acer G330 | Altos G330 User's Guide - Page 122
overview 75 power BIOS settings 62 boot-up problems 20 boot-up sequence 73 button, location 7 cable socket 8 power supply unit 9 status indicator 13 troubleshooting 88 turn off 21 turn on 19 power off via hardware 21 via software 21 Power-On Self-Test, see POST 75 processor BIOS settings 56 remove - Acer G330 | Altos G330 User's Guide - Page 123
port BIOS settings 59 location 8 server management Intel AMT 95 specification 6 side panel release latch 8 remove 27 specification chipset 3 hardware monitoring 6 I/O ports 5 mechanical 6 media storage 5 memory 4 networking 4 operating system 6 PCI interface 4 power supply 5 processor 3 server - Acer G330 | Altos G330 User's Guide - Page 124
114 POST beep codes 92 power indicator problem 88 software program problem 90 system reset 83 USB device problems 90 U USB ports BIOS settings 60 front 7 rear 8 troubleshooting 90 user password 66 W Wake on LAN 62 WOL, see Wake on LAN 62
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Acer Altos G330 Series
User’s Guide