Acer Predator G3620 Acer Predator G3620 Desktop Service Guide
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- Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 1
Acer Predator G3620 Service Guide PRINTED IN TAIWAN - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 2
Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates ii - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 3
, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. iii - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 4
of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 5
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE . Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. v - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 6
it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 7
Card 33 Removing the Wireless Lan Card 35 Removing the Modem Card 36 Removing the Memory Modules 37 Removing the Hard Disk Drive 38 Removing the Bracket of Removable HDD 41 Removing the Optical Drive 42 Removing the System Fan 44 Removing the Power Supply 46 Removing the Mainboard - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 8
85 Beep Codes 86 Checkpoints 87 BIOS Recovery 90 Jumper and Connector Information 93 M/B Placement 93 Jumper Setting 95 Internal header pin definition 98 Connector pin definition 101 FRU (Field Replaceable Unit) List 106 Predator G3620 Exploded Diagram 107 Predator G3620 FRU - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 9
/ 4GB). Graphics • Intel® HD Graphics Support (supported by CPU). • Dual independent display. • Digital display (HDMI/DVI/DP/eDP) and VGA. • DVMT 5.0 technology support. • Enhanced 3D and Clear Video technology support. • Need to measure VGA follow Acer VGA SOP. • Monitor compatible is requested - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 10
on AVLC. Optical disk drive • Support one SATA 5.25" standard ODD. • Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite. • Maximum ODD depth to 185mm with bezel. • Models are listed on AVLC. Graphics card • No mechanical retriction to support dual slot, full length graphics cards in the single - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 11
Mechanism) for LGA 1155 CPU (assign by Acer). • 1 * 24-pin ATX PWR connector. • 1 * H2X4 Power Supply Connector. • 4 * DDR3 DIMM Socket. • 5 * SATA 3Gb/s. • 1 * SATA 6Gb/s. • 2 * USB2.0 H5X2 Header (support 4 ports). • 1 * USB 3.0 H10x2 Header (support 2 ports). Location is defined in EE requirement - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 12
System BIOS • Type: Use SPI Flash • System BIOS: 8MB • Kernel: AMI Kernel with Acer skin Power supply • Non PFC 300W / PFC 300W /FR 300W. • Support models are listed on AVLC. 4 Chapter 1 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 13
Block Diagram Chapter 1 5 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 14
system's interior and exterior components. Front Panel No. Component 1 USB 2.0 ports 8 2 Power button 9 3 XD(XD-Picture) slot 10 4 CF I/II (CompactFlash Type I/II) SD/MMC(Secure Digital/MultiMedia Card)slot Micro SD slot Microphone-in jack Headphone/Speaker-out/line-out jack 6 Chapter - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 15
Rear Panel No. Component 1 Power connector 2 PS2 keyboard port 3 HDMI port 4 VGA port 5 USB 2.0 ports 6 Line-out jack 7 Microphone-in jack 8 Expansion slot (Modem card and Graphics card) 9 line-in jack 10 RJ45 LAN connector 11 USB 3.0 ports 12 System FAN 13 PS2 mouse port - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 16
CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programer AMI Kernel with Acer skin BIOS version P01-A0 BIOS ROM type SPI Flash BIOS ROM size 8Mb Support protocol SMBIOS(DMI)2.4/DMI2.0 Device Boot Support 1st priority: SATA HDD 2nd priority - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 17
size per socket 1GB/2GB/4GB Support memory type DDRIII Support memory interface DDRIII 1333/1600MHz Support memory voltage 1.5V Support memory module package 240-pin DDRIII Support to parity check feature Yes Support to error correction code (ECC) feature No Memory module combinations - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 18
Compatibility Music synthesizer Sampling rate MPU-401 UART support Microphone/Headphone jack Specification Intel PCH Panther Point B75 REALTEK/ALC662-VD0-GR codec 5.1 Enable/disable by BIOS Setup Stereo ALC662-VD meets audio performance and function requirements for the latest Microsoft Windows - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 19
Management Devices S1 S3 S4 Power Button V V V USB Keyboard/Mouse V V N/A PME Disabled Disabled Disabled RCT Disabled Disabled Disabled WOR Disabled Disabled Disabled • Devices wake up from S3 should be less than. • - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 20
support function) Device Standby Mode • Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). • Hard Disk for Windows. • Resume recovery time 3-5sec Global Standby Mode • Global power management timer(2-120minutes,time step=10minute). • Hard disk drive - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 21
bad. In this case, the system power is turned off. Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots immediately after you close the Setup. NOTE: CMOS Setup Utility will be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 22
to choose from a pop-up menu. NOTE: Grayed-out fields are not user-configurable. • Enter key - Display a submenu screen. NOTE: Availability of submenu screen is indicated by a (>). • Esc - If you press this key: • On one of the primary menu screens, the Exit menu displays. • On a submenu screen, the - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 23
Number Asset Tag Number System Date System Time (hh:mm:ss) Description Version number of the BIOS setup utility. Date when the BIOS setup utility was built Type of CPU installed on the system. Core speed of the CPU installed on the system. Physical CPU count Total size of system memory installed - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 24
Advanced Parameter Miscellaneous Advanced Chipset Configuration Integrated Peripherals PC Health Status Description Press Enter to access the Miscellaneous submenu Press Enter to access the Advanced Chipset Configuration submenu Press Enter to access the Integrated - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 25
AHCI Port0/1/2/3/4/5 Bootup Num-lock Description Displays the status of auto detection of the AHCI device. Selects power on state for Num Lock. USB Beep Message Enables or disables BIOS to display error beeps or messages during USB device enumeration. Option On Off Enabled Disabled Chapter 2 17 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 26
Configuration Intel EIST Intel XD Bit Intel VT When enabled, this feature allows the OS to reduce power consumption. When disabled, the system operates at maximum CPU speed. When enabled, the processor disables code execution when a worm attempts to insert a code in the buffer preventing damage - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 27
mode for the onboard SATA. Enables or disables the onboard USB controller. Enables or disables support for legacy USB devices. If Auto, USB device equal or less than 2GB will be Enabled Disabled Enabled Disabled Auto Floppy Hard Disk Enabled Disabled Enabled Disabled Enabled Disabled Chapter 2 19 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 28
PC Health Status Parameter Smart Fan Description Enables or disables the smart system fan control function. Option Enabled Disabled 20 Chapter 2 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 29
power supply in order to use this feature.Use this item to dowake-up action if inserting the PCIE card. Enables or disables an onboard LAN controller to generate a wake event. Enables or disables to wake up the system from a power saving mode using a PS2 keyboard or mouse. If enabled, press any key - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 30
to access the sub menu. You can use the sub menu to change the supervisor password. Setting a supervisor password 1. Use the up/down arrow keys to select Change Supervisor Password menu then press Enter. A password box will appear. 2. Type a password then press Enter. The password may consist up to - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 31
Halt On Specifies the boot order from the available devices. EFI Hard Disk CD^DVD Removable Device LAN Press Enter to access the EFI Device device priority sequence from available network drives. When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic screen - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 32
the Exit menu and press Enter. Select this option to quit the BIOS Setup Utility without making any permanent changes to the system configuration, and this option and press Enter to save all the changes and return to the BIOS Setup Utility. Use this item enables you to discard any changes that you - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 33
and Assembly This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 34
procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 35
Removing the Side Panel 1. Remove the two screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 3. Lift the side panel away from the server and put it aside for reinstallation - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 36
Removing the Front Bezel 1. Remove the side panel. Refer to the previous section for instructions. 2. Release the front bezel from the chassis interior. 3. Pull the bezel away from the chassis. 28 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 37
rectangle as above image shows.Please detach the CPU Fan and follow local regulations for disposal. 2. Lift the heat sink fan assembly away from the mainboard. Chapter 3 29 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 38
3. Disconnect the fan cable from the mainboard. 4. Remove the heat sink fan assembly then lay it down in an upright position-with the thermal patch facing upward. Do not let the thermal - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 39
Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 40
3. Pull out the processor from the socket. IMPORTANT: If you are going to install a new processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. 32 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 41
Removing the VGA Card 1. Remove the four screws that secures the card to the chassis. 2. Open PCI Latch. Chapter 3 33 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 42
3. Disconnector the power cable from the VGA card. 4. Firstly press retention latch down to unlock the card from the PCI slot., then gently pull the card to remove it from the mainboard. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 43
Removing the Wireless Lan Card 1. Gently pull the card to remove it from the mainboard. Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Chapter 3 35 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 44
Removing the Modem Card 1. Gently pull up the expansion board, move it slightly to the left (2)and remove (1) from the slot. Note:Circuit boards >10 cm² has been highlighted - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 45
Removing the Memory Modules IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important data. 1. Press the holding clips on both sides of the DIMM slot outward to release the DIMM(1). 2. Gently pull the DIMM upward to pull it away from the M/B(2). - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 46
Removing the Hard Disk Drive 1. Disconnect the data and power cables from the rear of the optical drive. 2. Disconnect the other end of the data cable from the main board. 3. Remove the screw that secures the HDD cage to the chassis. 38 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 47
4. Lift the HDD cage up and turn it over. 5. Remove the HDD module. a. Remove the eight screws secure the HDD module to the HDD cage. Chapter 3 39 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 48
b. Slide the HDD out of the cage. c. Use the same way to slide other HDD out of the cage. 40 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 49
Removing the Bracket of Removable HDD 1. Remove the three screws that secures the bracket of removable HDD to the chassis. 2. Pull the bracket of removable HDD from the chassis. Chapter 3 41 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 50
Removing the Optical Drive 1. Disconnect data and power cable from the rear of the optical drive. 2. Disconnect the other end of the data cable from the mainboard. 3. Remove the screws that secure the optical drive to the chassis. 42 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 51
4. Pull the slave ODD from the chassis. 5. Use the same method to take out master ODD. Chapter 3 43 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 52
Removing the System Fan 1. Use a knife to cut the cable tying. 2. Disconnect system FAN cable from main board connector. 44 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 53
3. Remove the four screws that secure the system fan to the chassis. 4. Remove the system fan from chassis. Note:System fan has been highlighted with the yellow rectangle as above image shows.Please detach the system fan and follow local regulations for disposal. Chapter 3 45 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 54
Removing the Power Supply 5. Disconnect the 4-pin and 24-pin power supply cables from the mainboard. 6. Remove the four screws that secures the power supply to the chassis. 46 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 55
7. Lift the power supply module out of the chassis. Chapter 3 47 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 56
1. Disconnect the front panel cable, front audio cable, USB cable and card reader cable from the main board, then take out the these cables from the cable retention clip. 2. Remove the eight screws that secure the mainboard to the chassis. Note:Circuit boards >10 cm² has been highlighted with - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 57
3. Lift the board from the chassis. 4. Punching in IO Shield then you can remove it. Chapter 3 49 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 58
5. Remove the RTC battery. Note:RTC battery has been highlighted with the yellow circle as above image shows.Please detach the RTC battery and follow local regulations for disposal. 50 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 59
Removing the Top Cover 1. Remove the rubber, take out power switch cable/top USB cable/card reader USB cable/top audio cable. 2. Open the cable clip,then take out these cables from cable clip. Chapter 3 51 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 60
3. Gently release the top bezel retention tabs from the chassis interior. 4. Pull the top cover away from the chassis. 52 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 61
Removing the Top USB and Audio I/O Assembly 1. Removing the two screws from the chassis. 2. Lift the top USB and audio I/O assembly away from chassiss. Chapter 3 53 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 62
Removing the Card Reader 1. Removing the two screws from the chassis. 2. Lift the card reader away from chassiss. 54 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 63
Assembly Requirements To assemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver • Philips screwdriver • Hex screwdriver • Plastic flat-blade screwdriver • Plastic tweezers NOTE: The screws for - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 64
procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 65
Removing the Side Panel 1. Remove the four screws located on the rear edge of the side panel. 2. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 3. Lift the side panel away from the server and put it aside for reinstallation - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 66
Removing the Cage of Hard Disk Drive 1. Remove the screw that secures the HDD cage to the chassis. 2. Lift the HDD cage up and turn it over. 58 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 67
Removing the Bracket of Removable HDD 1. Remove the front bezel.(Refer to "Removing the Front Bezel" on page 28) 2. Remove the three screws. 3. Pull the bracket of removable HDD from the chassis. Chapter 3 59 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 68
Removing the PCI Cover 1. Remove the PCI cover. NOTE: Based to actual requirment to remove the PCI cover. 60 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 69
Reinstalling the Power Supply 1. Install the power supply to chassis. 2. Fix the four screws. Chapter 3 61 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 70
Reinstalling the I/O Shielding 1. Install I/O shielding into chassis. 62 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 71
Reinstalling the MainBoard 1. Slide the mainboard into the chassis, with the I/O ports of the mainboard extruding from their port holes, then lower the mainboard in place. 2. Make sure the screw holes on the main board are aligned with those on the chassis. Secure the mainboard with eight screws. - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 72
3. Connect the ATX 24Pin Power cable and ATX 4Pin Power cable to main board. 4. Connector the front USB, card reader and front audio cable to motherboard. and put the these cables into the cable retention clip. 64 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 73
Reinstalling the Optica Drive 1. Install the ODD into the bay. 2. Secure the optical drive to the chassis using four screws. Chapter 3 65 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 74
3. Connect the power cables and data cable to the rear of the optical drive. 4. Connect the other end of the data cable to the mainboard. 66 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 75
Reinstalling the Bracket of Removable HDD 1. Push the bracket of removable HDD into the chassis. 2. Secure the bracket of removable HDD to the chassis using three screws. Chapter 3 67 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 76
Reinstalling the Hard Disk Drive 1. Install the HDD. a. Install the HDD into the cage. b. Install other HDD into the cage. 68 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 77
c. Secure the HDD module to the HDD cage using the eight screws. 2. Install HDD cage into chassis by the track. Chapter 3 69 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 78
3. Secure the bracket of HDD to the chassis using the screws. 4. Let the data cable through the bracket. 5. Connect the data cable and power cable to the rear of the hard disk drive. 70 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 79
6. Connect the other end of the data cable to the main board. Chapter 3 71 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 80
Reinstalling the System Fan 1. Push the system fan to chassis. 2. Fix the four screws. 3. Connect the system fan power cable to Main board. 72 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 81
Reinstalling the Memory 1. Open the holding clips on both sides of the DIMM slot outward. 2. Insert the memory module into the DIMM1 slot (1) and then press it down until it clicks into place (2). 3. If a second memory module is available, install it in the DIMM2 slot by repeating step 1. Chapter - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 82
Reinstalling the Processor 1. Release the load lever. 2. Lift the load lever and load plate to the fully open, upright position (1) and (2). 74 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 83
3. Install the processor to the socket. 4. Close the load plate and load lever. NOTE: When you install the processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. Chapter 3 75 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 84
Reinstalling the Heat Sink Fan Assembly 1. Position the heat sink fan assembly on top of the processor, making sure the screws are aligned with the screw holes on the main board. 2. Secure the heat sink fan assembly to the screw holes on the main board using four screws. 76 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 85
3. Connect the cooler cable to the main board connector. Chapter 3 77 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 86
Reinstalling the Modem Card 1. Position the expansion board over the PCIE1X 1 slot and move it slightly to the right (1), making sure the card guide is aligned with the slot guide on the chassis. Insert the expansion card connector properly into PCIE1X 1 slot (2). 78 Chapter 3 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 87
Reinstalling the Wireless Lan Card 1. Position the expansion board over the PCIE1X 1 slot and move it slightly to the right (1), making sure the card guide is aligned with the slot guide on the chassis. Insert the expansion card connector properly into PCIE1X 1 slot (2). Chapter 3 79 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 88
Reinstalling the VGA Card 1. Position the expansion board over the PCIE16X 1 slot and move it slightly to the right (1), making sure the card guide is aligned with the slot guide on the chassis. Insert the expansion card properly connector into PCIE16X 1 slot (2). 2. Connector the power cable to the - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 89
3. Close the PCI Latch, fix the three screws. Chapter 3 81 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 90
Reinstalling the Front Bezel 1. Take 2PCS cable tying, use cable tying to bundle PSU power cables & system FAN power cable, and use other 1pc cable tying to bundle PSU power cables & System FAN power cable on bracket. 2. Install the panel onto chassis and then check if it is Installed OK. 82 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 91
Reinstalling the Side Panel 1. Install the side Panel, then fix two screws. Chapter 3 83 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 92
Chapter 4 System Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. NonAcerproducts, prototype cards, or modified options - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 93
their appropriate connectors. 9. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system. 12. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 85 Chapter 4 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 94
Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker. AMIBIOS displays - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 95
block code to memory in right segments. Copies BIOS from ROM to RAM for faster access. Performs main BIOS checksum and updates recovery status accordingly. Both key sequence and OEM specific method is checked to determine if BIOSrecovery is forced. Main BIOS checksum is tested. If BIOS recovery is - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 96
Checkpoint DA DC E1-E8 ECEE Description Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. OEM memory detection/configuration error. This range is reserved - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 97
Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 98
to "AMIBOOT.ROM" and burn in BIOS ROM file to CDROM or copy BIOS ROM file to USB Thumb drive. 2. Automatic mode: • When BIOS flash crashed, using recovery CDROM/USB Thumb drive to recover BIOS. 3. Recovery Menu and Step: a. Before recovering BIOS, please change "Reset NVRAM" item form "Enabled" to - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 99
b. Select "Proceed with flash update" and Press "Enter". 91 Chapter 4 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 100
c. System will start to flash update progress. d. Once firmware update is completed, press any key to reboot the system. Chapter 4 92 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 101
3 DIMM1~4 5 CMOS Description No Label Description LGA1155 socket for 2 Intel CPU_FAN1 CPU cooling fan connector 240-pin DDR3 SDRAM slots 4 ATXPOWER Standard 24-pin ATX power connector Clear CMOS header 6 FRONT PANEL Front panel switch/ LED header Chapter 5 93 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 102
SATA1~5 9 BIOS_WP 11 F_SSUSB1 13 PCIE_X16 Description No Serial ATA Gen2 8 connectors BIOS write protect 10 header Front panel USB3 12 header PCI Express x16 slot 14 Express x1 slot Front panel audio header Auxiliary 4-pin power connector TPM header Board ID header 94 Chapter 5 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 103
Jumper Setting This section explains how to set the jumper for correct configuration of the main board. Jumpers with more than one pin are numbered. When setting a jumper, ensure that the jumper caps are placed on the correct pins. The following illustration shows the location of SW1. The following - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 104
The following table shows the settings of the 3-pin E50 jumper. Place the jumper cap on pins 1 and 2 to Enable ME OVERRIDE. Place the jumper cap on pins 2 and 3 to Disable ME OVERRIDE. Jumper E50 Type 3-pin Description FLASH_OVER RIDE Setting (default) 1-2: Enable ME(default) 2-3: Disable ME 96 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 105
. Place the jumper cap on pins 1 and 2 to Enable Protection. Place the jumper cap on pins 2 and 3 to Disable Protection. Jumper E51 Type 3-pin Description BIOS write Protection Setting (default) 1-2: Enable 2-3: Disable(default) Chapter 5 97 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 106
Definition 1: GND 2: +12V 3: CPUFAN_TACH 4: CPUFAN_PWM 5: NC FRONT PANEL HEADER FRONT USB HEADER 1: HD_LED# 2: FP_LED+ 3: GND 4: GND 5: GND 6: PWRBTN# 7: SYS_RESET# 8: GND 9: NC 10: KEY 11: +5VSB 12: FP_ACTP 13: NC 14: LAN_ACT# 1: +SBV1213 2: +SBV1213 3: LP124: LP135: LP12+ 6: LP13+ 7: GND 8: GND - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 107
Header Name Function FRONT USB HEADER Definition 1: +SBV89 2: +SBV89 3: LP94: LP85: LP9+ 6: LP8+ 7:GND 8: GND 9: KEY 10: NC FRONT USB3.0 HEADER FRONT AUDIO HEADER 1: USB3_HEADER_P1 2: LP0+ 3: LP1+ 4: LP05: LP16: GND 7: GND 8: USB3_TX_H_P1 9: USB3_TX_H_P2 10: USB3_TX_H_N1 11: USB3_TX_H_N2 12: GND - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 108
Header Name Function TPM HEADER Definition 1: CK_33M_TPM 2: GND 3: LFRAME# 4: KEY 5: PLTRST# 6: NC 7: LAD3 8: LAD2 9: +3P3V 10: LAD1 11: LAD0 12: GND 13: NC 14: NC 15: +3P3VSB 16: SERIRQ 17: GND 18: F_CLKRUN# 19: LPCPD# 20: NC 100 Chapter 5 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 109
Connector pin definition PSKBMS CONN VGA CONN 1: CKBDATA 2: NC 3: GND 4: +5V_KBMS 5: CKBCLK 6: NC 7: CMSDATA 8: NC 9: GND 10: +5V_KBMS 11:CMSCLK 12: NC 13: GND 14: GND 15: GND 16: GND 17: GND 1: RED 2: GREEN 3: BLUE 4,11: NC 9: +5V_VGA_IN 12: VGADATA 13: VHSYNC 14: VVSYNC 15: VGACLK 5,6,7,8,10,16, - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 110
SATA CONN(BLACK) SATA CONN(BLACK) SATA CONN(BLACK) ATX_POWER CONN ATX12V CONN 1: GND 2: SATA_TXP1_C 3: SATA_TXN1_C 4: GND 5: SATA_RXN1_C 6: SATA_RXP1_C 7: GND 8:NC 9:NC 1: GND 2: SATA_TXP2_C 3: SATA_TXN2_C 4: GND 5: SATA_RXN2_C 6: SATA_RXP2_C 7: GND 8:NC 9:NC 1: GND 2: SATA_TXP3_C 3: SATA_TXN3_C - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 111
HDMI_CON_19P USB_CON_2X4P 1: HDMI_TMDS_DATA2_P 2: GND 3: HDMI_TMDS_DATA2_N 4: HDMI_TMDS_DATA1_P 5: GND 6: HDMI_TMDS_DATA1_N 7: HDMI_TMDS_DATA0_P 8:GND 9: HDMI_TMDS_DATA0_N 10: HDMI_TMDS_CLK_P 11:GND 12: HDMI_TMDS_CLK_N 13~14:NC 15: HDMI_DDC_CLK_LS 16: HDMI_DDC_DATA_LS 17:GND 18: +5V_HDMI 19: - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 112
USB_CON_2X9P 1: +5V_DUAL_USB_B 2: LP2- 3: LP2+ 4: GND 5: USB3_SS_RXN3 6: USB3_SS_RXP3 7: GND 8: USB3_SS_TXN3 9: USB3_SS_TXP3 10: +R_VBUS_OUT 11:LP312: LP3+ 13: GND 14: USB3_SS_RXN4 15: USB3_SS_RXP4 16: GND 17: USB3_SS_TXN4 18: USB3_SS_TXP4 19,20: GND AUDIO_3IN1_AZA_13P 1: GND 2: MIC1_L 3: MIC1_JD - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 113
USB_LAN_LED 1: +5V_DUAL_USB_B 2: LP103: LP10+ 4: GND 5: +5V_DUAL_USB_B 6: LP117: LP11+ 8:GND 9: LAN_CTR 10: LAN_MDI0_P_C 11: LAN_MDI0_N_C 12: LAN_MDI1_P_C 13: LAN_MDI1_N_C 14: LAN_MDI2_P_C 15: LAN_MDI2_N_C 16: LAN_MDI3_P_C 17: LAN_MDI3_N_C 18:GND 19: ACTP_R 20: LAN_ACT#_R 21:LAN_LILEDN 22: LINKP 23 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 114
chapter offers the FRU (Field Replaceable Unit) list in global configuration of the Predator G3620 desktop computer. Refer to Service Guide. For Acer authorized service providers, your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 115
Predator G3620 Exploded Diagram NOTE: This section will be updated when more information becomes available. 107 Chapter 6 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 116
-A FRONT-BEZEL-COSMETIC-B FRONT-BEZEL-COVER G-LOGO SPRING-HDD-DOOR HDD-DOOR ODD-DOOR ODD-DOOR-ARM ACER-LOGO FRONT -BEZEL-TOP-COVER ODD-BUTTON-DOWN ODD-BUTTON-UP Q'TY 1 1 1 1 1 1 MATCH-A HDD-CARRIER-CAGE ODD POWER-BUTTON-HOLDER POWER-BRACKET POWER-02 POWER-01 TOP-BEZEL-COVER TOP-BEZEL-COSMETIC-A TOP - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 117
HDD carrier Wistron(LY) Predator Bezel BM351 USB 4 port (vertical) bezel for HM105B, w/i one 3.5" HDD carrier PZ.11900.227 "CPU Intel Core i7 2600 3.4G 8M 1333 95W D-2 KC.26001.CI7 N/A LGA-1155, Sandy Bridge" "Core i3-2120 (3.30G 3M DDR3 1333) , Q0 , 65W , Intel HD Graphics 2000" KC.21201 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 118
Category Memory HDD Chapter 6 Part Number Acer P/N Ivy Bridge E-0 4c LGA 95W i7-3770 VPRO QS Core i5-2400 (3.1G 6M 1333FSB) "Core i3-2120 (3.30G 3M DDR3 1333) , Q0 , 65W , Intel HD Graphics 2000" Ivy Bridge E-0 4c LGA 95W i7-3770 VPRO QS KC.37701.CI7 KC.24001.CI5 KC.21201.CI3 KC.37701.CI7 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 119
Category ODD 111 Part Number Acer P/N "HDD WD 3.5"" 5400rpm 1500GB WD15EARX22PASB0 (GP667-3D) SATA III 64MB 51.0AB51" "HDD HGST 3.5"" 7200rpm 2000GB HDS723020BLA642 ( Mariner) SATA III 64MB LF F/W:MNR580 " Flash Disk LITE-ON SSD NAND 64GB LCT64M3S LF+HF KH.15K08.004 KH.02K08.006 KH.02K08.007 KH. - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 120
Category VGA Power Supply Part Number Acer P/N ODD PLDS BD COMBO HH DL 12X DH-12E3SH LF+HF DVI-I + HDMI SAMSUNG (ATX) VG.APC64.522 GTX660 2GB GDDR5 DVI DVI HDMI DP ATX VG.PCP66.001 AMD HD7870 2GB GDDR5 DVI HDMI miniDP miniDP ATX BRACKET ROHS VG.A7870.001 GTX645 1GB GDDR5 DVI DVI HDMI DP ATX - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 121
N/A WLAN WN7601R, Ralink RT3090, 802.11b/g/n 1x1 WLAN PCI-E x1 card NI.10200.037 N/A External Speaker Mouse 113 JS speaker USB MS1238UA with new acer logo SP.10600.048 N/A JS speaker USB MS1238UA with new acer logo ( meet AJC spec) SP.10600.049 Neosonica speaker USB 9M-20A200-000 with new - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 122
-ON SK-9660B RF2.4 Black Arabic/ KB.RF40B.171 English with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Thailand with new acer logo KB.RF40B.172 Keyboard LITE-ON SK-9660B RF2.4 Black Spanish with new acer logo KB.RF40B.173 Keyboard LITE-ON SK-9660B RF2.4 Black Portuguese with - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 123
Keyboard LITE-ON SK-9660B RF2.4 Black Swiss/ FR with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Korean with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Spanish Latin with new acer logo KB.RF40B.187 KB.RF40B.188 KB.RF40B.189 KB.RF40B.190 KB.RF40B.191 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 124
SK-9621B USB Black Arabic/ English with new acer logo Keyboard LITE-ON SK-9621B USB Black Thailand with new acer logo Keyboard LITE-ON SK-9621B USB Black Spanish with new acer logo Keyboard LITE-ON SK-9621B USB Black Portuguese with new acer logo Keyboard LITE-ON SK-9621B USB Black Canadian - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 125
SK-9621B USB Black Arabic/ French with new acer logo Keyboard LITE-ON SK-9621B USB Black Kazakh with new acer logo Keyboard LITE-ON SK-9621B USB Black Turkmen with new acer logo Keyboard LITE-ON SK-9621B USB Black Nordic with new acer logo Keyboard LITE-ON SK-9621B USB Black English - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 126
SK-9611 PS/2 Black Arabic/ English with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black Thailand with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black Spanish with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black Portuguese with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black Canadian - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 127
SK-9611 PS/2 Black Spanish Latin with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black US with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black Traditional Chinese with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black Simplified Chinese with new acer logo KB.PS20B.180 KB.PS20B.181 KB.PS20B - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 128
Keyboard PRIMAX KBRF36211 RF2.4 Black Hebrew with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black Polish with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black Slovenian with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black Slovak with new acer logo Acer P/N KB.RF40P.147 KB.RF40P.148 KB - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 129
RF2.4 Black US with India Rupee Symbol with new acer logo Keyboard PRIMAX KB36211 USB Black US with new acer logo Keyboard PRIMAX KB36211 USB Black Traditional Chinese with new acer logo Keyboard PRIMAX KB36211 USB Black Simplified Chinese with new acer logo KB.RF40P.169 KB.RF40P.170 KB.RF40P.171 - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 130
logo Keyboard PRIMAX KB36211 USB Black Norwegian with new acer logo Keyboard PRIMAX KB36211 USB Black Hebrew with new acer logo Keyboard PRIMAX KB36211 USB Black Polish with new acer logo Keyboard PRIMAX KB36211 USB Black Slovenian with new acer logo Keyboard PRIMAX KB36211 USB Black Slovak with new - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 131
logo Keyboard PRIMAX KB36211 USB Black Danish with new acer logo Keyboard PRIMAX KB36211 USB Black Czech with new acer logo Keyboard PRIMAX KB36211 USB Black Romanian with new acer logo Keyboard PRIMAX KB36211 USB Black Turkish with new acer logo Keyboard PRIMAX KB36211 USB Black Turkish-Q with new - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 132
logo Keyboard PRIMAX KB36111 PS/2 Black UK with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Dutch with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Swiss/G with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Belgium with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Icelandic with new - Acer Predator G3620 | Acer Predator G3620 Desktop Service Guide - Page 133
logo Keyboard PRIMAX KB36111 PS/2 Black Greek with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Danish with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Czech with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Romanian with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Turkish with new