Acer TravelMate 360 TravelMate 360 Service Guide
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- Acer TravelMate 360 | TravelMate 360 Service Guide - Page 1
TravelMate 360 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.45S01.001 PRINTED IN TAIWAN - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 2
Revision History Please refer to the table below for the updates made on TravelMate 360 service guide. Date 01/03/2001 01/24/2002 05/07/2002 05/09/2002 Cover Chapter Chapter 1 Chapter 5 Chapter 5 Updates Replace AIPG/CSD with CSD, located - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 4
additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. IV - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 5
supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 6
VI - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 7
Disassembly Procedure Flowchart 51 Removing the Battery Pack 53 Removing the Hard Disk Drive Module 54 Disassembling the Hard Disk Drive Module 54 Removing the DVD-ROM and Floppy disk drive Module 55 Removing the Video Capture Kit 56 Removing the Extended Memory 57 Disassembling the LCD 58 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 8
Removing the PCMCIA Slot 74 System Upgrade Procedure 76 Base Unit to Wireless LAN Unit 76 Chapter 4 Troubleshooting 79 System Check Procedures 80 External Diskette Drive Check 80 External CD-ROM Drive Check 80 Keyboard or Auxiliary Input Device Check 81 Memory Check 81 Power System Check - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 9
drive (CD-ROM, DVD-ROM or DVD-RW) External USB video capture kit option Connectivity ! High-speed fax/data modem port ! Fast infrared wireless communication ! USB (Universal Serial Bus) ports ! Ethernet/Fast Ethernet port ! IEEE 1394 port ! Optional 802.11b wireless LAN ! Optional USB Bluetooth - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 10
MCIA) slot Upgradeable memory EasyPort port replicator Keyboard and Pointing Device ! 84-/85-/87-key PS/2 and AT-compatible keyboard ! Ergonomically- AC adapter) One VGA port,I2C compatible (DDC II) One PS/2 keyboard/keypad/mouse port One high quality stereo speaker/headphone-out jack One audio line - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 11
I LPC BUS 80820.21.11b1b AC-Link CCCCOCDCDODM/DD-M/RD-BVRWBVDOWDO/FR/BFDROBADDOMADYMY SIDE FDD USB FDD SSMMssCCSSIOIO LPLPCC474N7N262767 KKBBCC MM3838858959 FFWWHH 494L9FLF000404 DCDCELOELPOBNPBCUNNCUGN.G. UUSSBB*2*2 828L52LA65A26NE2NETT MMAAXX33224433 FFIRIR CCPOPSONS/N2N/2N - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 12
Cover Switch 2 Speaker Connector 3 Battery Connector 4 Modem Connector 5 Jumper 6 Mini PCI LAN Connector) 30 Inverter Connector 31 RJ11 (Modem Connector) 32 MDC Modem Cable Connector 33 Port Repelicator 34 RTC Connector 35 USB Port 1 36 USB Port 2 37 PS/2 Keyboard - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 13
Bottom View 1 U51 TV Encoder CH7011 2 U55 Intel VCH 3 CN27 FAN Connector 4 DM2 DIMM Socket 2 5 DM1 DIMM Socket 1 6 U66 OZ OZ711E1B 7 U65 TI 1394 (TSB43AB22) Chapter 1 5 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 14
, stereo walkman). Infrared port Microphone Interfaces with infrared devices (e.g., infrared printer, IR-aware computers). Inputs sounds and voices into your computer. Palmrest Keyboard Comfortable support area for your hands when you use the computer. Inputs data into your computer. Chapter 1 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 15
12 Speaker Outputs sounds. Chapter 1 7 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 16
# Icon Item Description 1 Easylink combo drive Connects to an Easylink combo drive connector 2 IEEE 1394 port Connects to SmartCard slot Slot for SmartCard interface with pre-boot authentic action system. 8 Video capture kit slot Accepts the video capture kit option on the left side of - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 17
Right Panel # Item Description 1 Video capture kit slot Accepts the video capture kit option on the right side of the computer. 2 Battery bay Houses the computer's battery pack. 3 Security keylock Connects to a Kensington-compatible computer security lock. Chapter 1 9 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 18
any PS/2-compatible devices (e.g., PS/2 keyboard/mouse/keypad). 2 USB ports (two) Connects to any Universal Serial Bus devices (e.g., USB mouse, USB camera). 3 Easy link port/ Connects to I/O replicator or EasyPort Replicator port expansion devices. 4 Modem jack Connects to a phone line - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 19
) protects your hard disk against accidental shock and vibration. 4 Battery release latch Unlatches the battery to remove the battery pack. 5 Personal identification slot Insert a business card or similar-sized identification card to personalize your computer. 6 Memory compartment Houses - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 20
when the Wireless LAN capabilities are enabled. 2 Power Lights when the computer is on. 2 Sleep Lights when the computer enters Sleep mode. 3 Media Activity Lights when the floppy drive, hard disk or EasyLink Combo drive is active. 4 Battery Charge Lights when the battery is being - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 21
Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock ] (Fn-F11) [ (Fn-F12) Description When Caps Lock is on, - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 22
cursor-control key symbols are not printed on the keys. Desired Access Number keys on embedded keypad Cursor-control keys on embedded keypad Main keyboard keys Num Lock On Type numbers in a normal manner. Hold j while using cursor-control keys. Hold Fn while typing letters on embedded keypad. Num - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 23
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Icon Windows logo key !" Application key Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: "+ Tab (Activates next - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 24
to access most of the computer's controls like screen brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the management scheme used by the computer (function available if supported by operating system). Puts the computer in Sleep mode. - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 25
Hot Key Fn-z Alt Gr-Euro Icon Function Brightness down Euro Description Decreases the screen brightness. Types the Euro symbol. Chapter 1 17 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 26
button amd Web browser button. NOTE: To the left of these five launch keys is the wireless communiation button. Launch key P1 P2 P3 Mail Web browser Default applicaation User-programmable User-programmable Multimedia applicaation Email application. The LED of the mail button will flash when the - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 27
cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. NOTE: When using an external USB or serial mouse, you can press Fn + r to disable the touchpad. If you are using an external PS/2 mouse, the touchpad is - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 28
cursor pressing on the right scroll bar of Windows applications. Function Execute Left Button Click twice quickly Right Button Select Drag Click once Click and hold, then use finger to drag the cursor on the touchpad Access context menu Scroll Click once Center Buttons Tap Tap twice (at the - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 29
1.25V Specification Acer R01-A3 Flash ROM 512KB 49LF004-33-4C-NH ACPI 1.0b, APM 1.2, PC Card 95, SM BIOS 2.3, EPP/IEEE 1284, ECP/ IEEE 1284 1.7 & 1.9, IrDA, PCI 2.2, PnP 1.0a, DMI 2.0, PS/2 keyboard and mouse, USB, VESA VGA BIOS, DDC-2B, CD-ROM bootable, Windows keyboard Microsoft Simple Boot Flag - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 30
(bps) Data modem data baud rate (bps) Supports modem protocol Modem connector type Modem connector location Specification Ambit module with Lucent modem controller 14.4K 56K V.90 MDC RJ11 Rear side Floppy Disk Drive Interface Item Vendor & model name Floppy Disk Specifications Media recognition - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 31
Hard Disk Drive Interface Item Vendor & Model Name Capacity (MB) Bytes per sector Data heads Recording zone Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Max. media transfer rate (disk CD, Video CD, Enhanced Music CD, CD-TEXT Soft eject (with emergency eject hole) - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 32
Item Supports ZV (Zoomed Video) port Graph interface Maximum resolution (LCD) Maximum resolution (CRT) Specification Intel VCH Core/3.3V Memory/1.8V No 4X AGP (Accelerated Graphics Port) bus 1024x768 (32 bit colors) 1600x1200 (32 bit colors) Video Memory Item Fixed or upgradeable Video memory - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 33
of serial port Supports 16550 UART Connector type Location Serial port function control Optional serial port (in BIOS Setup) Optional serial port IRQ (in BIOS Setup) USB Port Item USB Compliancy Level OHCI Number of USB port Location Serial port function control Specification SMSC LPC47N267 1 Yes - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 34
-III or Two type-II Left side No ZV support Yes (IRQ11) Specification System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk drive controller Keyboard controller RTC Keyboard Controller Intel Almador-M / ICH3-M SMSC LPC47N267 Realtech ALC - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 35
Supports colors Optical Specification Brightness control Contrast control Electrical Specification Supply voltage for LCD display (V) Supply voltage for LCD backlight (Vrms) Sanyo TM133XG-0ZL07 Specification LG LP133X8-A2AG 13.3" TFT XGA+ (1024x768) 262K 13.3" TFT XGA+ (1024x768) 262K keyboard - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 36
a battery-low Hard Disk Standby Mode Hard disk is idle within a specified period of time. Phenomenon ! The Sleep indicator lights up ! All power shuts off ! The display shuts off ! Hard disk drive is in standby mode. (spindle turned-off) Environmental Requirements Item Temperature 28 Specification - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 37
PS/2 keyboard/keypad/mouse port, 1 IDE connector, 2 USB ports, 1 speaker/headphone-out jack, 1 audio line-in jack, 1 line-out jack, 1 100-pin replicator port, 1 IEEE1394 port. One Housing: MS2105 Panel : Plastic Power LED, Sleep LED, Media Activity, Battery Charge, Caps Lock, Num Lock, Wireless LED - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 38
(CD-ROM) select 1st EIDE device (hard drive) select Audio Audio (optional) Parallel port 3 COM4 COM2 or FIR (optional) Parallel port 2 Paraller port 1 Video Controller Standard Floppy Disk Controller COM3 or LT Win modem (optional) Floppy disk controller COM1 DMA controller-1 PCI configuration - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 39
IRQ14 IRQ15 Interrupt Channel DMA Channel Assignment DRQ0 DRQ1 DRQ2 DRQ3 DRQ4 DRQ5 DRQ6 DRQ7 DMA Channel Function Math processor Primary IDE channel (hard disk) Secondary IDE channel(CD-ROM drive) Reserved Reserved FDD Reserved DMA controller Reserved Reserved Reserved Function Chapter 1 31 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 40
32 Chapter 1 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 41
run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. If the Fast Boot function is disabled, the user can see the message for pressing mto enter the Setup mode. THe user also can press mto enter BIOS setup in Fast Boot. BIOS Utility System Information Basic System Settings - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 42
data on your computer. "X" may refer to a series of numbers and/or characters. The following table describes the information in this screen. Parameter CPU Type & Speed Floppy Disk Drive Hard Disk Drive HDD Serial Number System with System BIOS Version VGA BIOS Version Serial Number Asset Tag Number - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 43
Basic System Settings The Basic System Settings screen allows you to set the system date and time. Basic System Settings Date Time [Mon Jan 1, 2001] [12:00:00] Page 1/1 ↑↓ = Move highlight bar, ← → = Change setting, F1 = Help The following table describes the parameters in this screen. - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 44
System Setting Boot Display Both]/[Auto] Screen Expansion Enabled]/[Disabled] Resume on LAN Access Enabled]/[Disabled] Hotkey Beep Enabled]/[Disabled] CPU Power Management Mode Auto ]/[Disable] Page 1/1 Intel® SpeedStep Technology Automatic] /[Maximum Performance] /[Battery - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 45
. Parameter Boot Display Screen Expansion Resume on LAN Access Hotkey will wake up from Sleep state if any LAN access to it occurs. When enabled, the computer makes a beep Fn+F4) is pressed. When auto, the computer can support stop clock function. When disable, the computer will disable stop - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 46
HDD, you can choose boot from 1394 HDD.. Boot Sequence Fast Boot Enabled]/[Disabled ] Boot Menu Enabled]/[Disabled ] 1394Legacy Modes Disabled]/[Enabled ] Boot From LAN Disabled]/[Enabled ] Page 1/1 Boot Drive Sequence: 1st Floppy Disk] 2nd CD-ROM ] 3rd Hard Disk ] 4th LANDesk] 1st - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 47
from 1394 CD-ROM. Boot Sequence Fast Boot Enabled]/[Disabled ] Boot Menu Enabled]/[Disabled ] 1394Legacy Modes Disabled]/[Enabled ] Boot From LAN Disabled]/[Enabled ] Page 1/1 Boot Drive Sequence: 1st Floppy Disk ] 2nd CD-ROM ] 3rd Hard Disk ] 4th LANDesk® Service Agent ] 5th 1394 CD - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 48
Onboard Device Configuration The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The Onboard Device Configuration screen assigns resources - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 49
mode of the parallel port. Only set the parallel post operation mode BIOS Setup. If set to be ECP mode, the Windows will assume Mode is set to ECP. Note: 1. This option item should be [---] if user chooses the Bi-directional and Standard mode. 2. When the device is disabled, all the sub-items - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 50
settings. Parameter Setup Password Power-on Password Hard Disk Password Processor Serial Number Description When set, this password protects the BIOS SETUP menu from unauthorized entry. When set, this password protects the computer from unauthorized entry during boot-up. This item appears only if - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 51
password to gain access to the BIOS Utility. ! Power-On Password secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from hibernation for maximum security. ! Hard Disk Password protects your data by preventing unauthorized - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 52
Password is set, the following prompt appears at boot-up. Type the Hard Disk Password (a dot appears for each character you type) and press e to use the computer. If you enter the password incorrectly, an x symbol appears. Try again - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 53
BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use IFlash. NOTE: This program contains a readme.txt file. This readme.txt file will introduce on how to use IFlash utility. System Utility Diskette This utility diskette is for the Acer TravelMate 360 notebook - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 54
. PQA Vx_x xx-xx-xx Diag Result SysInfo Option Exit Diag ONE TEST MULTI TEST FULL TEST QUICK TEST One Test performs a single test and Manual checks the selected test items in sequence. Multi Test performs multiple tests of the selected items and check the selected test items in sequence. Full - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 55
SysInfo Option Exit MANUALTeTsEtSItTems AUTO[ ] SysTtEemSTBoard ! [ ] Memory ! [ ] Keyboard ! [ ] Video ! [ ] Parallel Port [ ] Serial Port [ ] Diskette Drive ! [ ] Hard Disk ! [ ] CD-ROM [ ] Coprocessor ! [ program, refer to the txt file"Ermsg" for troubleshooting. Chapter 2 47 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 56
48 Chapter 2 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 57
Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: ! Wrist grounding strap and conductive mat to prevent electrostatic discharge ! Flat - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 58
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 50 Chapter 3 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 59
you a graphical representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Start - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 60
Main Unit Dx2 Hx1 EMI Plate Hx1 Modem Board Ex4 Hx6 Upper Case Wireless LAN Ix3 Touchpad Module Hx3 Fx2 Main Board Touchpad FPC Hx2 Jx4 Microphone USB and PS/2 Daughter Board CPU EMI Plate Hx3 PCMCIA Slot Kx2 I/O Port Bracket Fan Sink Module Hx2 Speaker Screw List Item A B C D E F G - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 61
Removing the Battery Pack 1. To remove the battery pack, push the battery release button inward. 2. Slide the battery pack out from the main unit. Chapter 3 53 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 62
the Battery Pack" on page 53 2. See " Removing the Hard Disk Drive Module" on page 54" . 3. Remove the two screws from either side of the hard disk drive module. 4. Remove the hard disk drive bezel from the hard disk drive module. 5. Slide the hard disk drive out from the hard disk drive bracket - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 63
Removing the DVD-ROM and Floppy disk drive Module 1. To remove the DVD-ROM and floppy disk drive module, first disconnect the DVD-ROM and floppy disk drive cable from the easylink combo drive bay. 2. Then close the easylink combo drive bay cover. Chapter 3 55 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 64
Removing the Video Capture Kit 1. To remove the video capture kit, disconnect the video capture kit cable from the USB port on the rear of the unit. 2. Remove the video capture kit from the side of the LCD. 3. Then insert the rubber cover back into its position. 56 Chapter 3 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 65
1. See " Removing the Battery Pack" on page 53 2. To remove the extended memory from the machine, first loosen two screws from the memory cover. 3. Then lift the cover off and remove it from the main unit. 4. Push out the latches on both sides of the socket and pull the memory module from the socket - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 66
disassembly. 3. Push the right and left hinge caps outward, then slide the caps out from the main unit. Removing the Middle Cover 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. Push the middle cover backward and lift the middle cover away from the - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 67
Caps" on page 58 3. Remove the three screws on the middle cover and then remove the LED board from the middle cover. Removing the Keyboard 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. To remove the - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 68
Removing the LCD Module 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. Remove the two screws from - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 69
Disassembling the LCD Module 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. See " Removing the Video Capture Kit" on page 56 5. Remove five LCD cushions and then five screws from the LCD bezel. 6. Snap off - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 70
10. Remove four screws from both sides of the LCD. 11. Then remove the LCD from the LCD panel. 12. Remove the ESD tape and disconnect the LCD coaxial cable from the LCD gently. 13. Then remove the two LCD hinges from the panel. 62 Chapter 3 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 71
Removing the EMI Plate 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. See " Removing the Keyboard" on page 59 5. Loosen three screws from the EMI plate. 6. Remove the EMI plate from the main unit. Chapter - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 72
the Modem Board 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. See " Removing the Keyboard" on page 59 5. Disconnect the modem cable from the main board at CN4. 6. Remove the screw from the modem board - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 73
Removing the Wireless LAN Board 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Keyboard" on page 59 4. See " Removing the EMI Plate" on page 63 5. Push the latches on both sides of the socket and pull the Wireless LAN board out of - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 74
Removing the RTC Battery 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. Disconnect the RTC connector from the mainboard at CN11 and remove the RTC battery. 66 Chapter 3 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 75
Removing the Upper Case 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. See " Removing the Keyboard" on page 59 5. See " Removing the EMI Plate" on page 63 6. To remove the upper case, first remove the six - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 76
the upper case from the main unit. Removing the Speaker 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. See " Removing the Keyboard" on page 59 5. See " Removing the EMI Plate" on page 63 6. See " Removing - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 77
8. Disconnect the touchpad cable from the touchpad, then remove the touchpad board from the bracket. 9. Remove the microphone from the upper case. Chapter 3 69 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 78
Removing the Lower Case Removing the Main board 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. See " Removing the Keyboard" on page 59 5. See " Removing the EMI Plate" on page 63 6. See " Removing the - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 79
9. Then remove the CPU EMI plate from the main board. Chapter 3 71 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 80
Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. See " Removing the Keyboard I/O board 1. See " Removing the Battery Pack" on page 53 2. See " Removing Cover" on page 58 4. See " Removing the Keyboard" on page 59 5. See " Removing the - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 81
9. Then remove the USB daughter board from the main board at CN6. Chapter 3 73 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 82
board. Removing the PCMCIA Slot 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" Removing the Middle Cover" on page 58 4. See " Removing the Keyboard" on page 59 5. See " Removing the EMI Plate" on page screw driver to loosen the latch. 11. Then remove the PCMCIA - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 83
Chapter 3 75 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 84
Procedure Base Unit to Wireless LAN Unit To upgrade the system from Base Unit to Wireless LAN Unit 1. See " Removing the Battery Pack" on page 53 2. See " Removing the Hinge Caps" on page 58 3. See " Removing the Middle Cover" on page 58 4. See " Removing the Keyboard" on page 59 5. See " Removing - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 85
main board. 12. Then insert the wireless LAN board into its socket and press it down to secure well. 13. Be careful to arrange the right and left RF cables well. 14. Re-attach the upper case back into the main unit and connect the RF cables into the Wireless LAN board. Chapter 3 77 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 86
78 Chapter 3 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 87
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 88
Diskette" on page 45 for details. 1. Boot from the diagnostics diskette and start the PQA program (see "System Diagnostic Diskette" on page 45). 2. Go to the diagnostic Diskette Drive in the test items. 3. Press m in the test items. 4. Follow the instructions in the message window. If an error - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 89
. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU: 1. Reconnect the keyboard cables. 2. Replace the keyboard. 3. Replace the system board. The following auxiliary input devices are supported by this computer: ! Numeric - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 90
voltage is within the range, do the following: ! Replace the System board. ! If the problem is not corrected, see "Undetermined Problems" on page 92. ! If the voltage is not correct, go to the next step. the operational charge does not work, see "Check the Battery Pack" on page 83. 82 Chapter 4 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 91
for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time. Chapter 4 83 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 92
can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 92. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 93
FRU/Action in Sequence Failure Fixed Disk Reconnect hard disk drive connector. "Load Default Settings" in BIOS Setup Utility. Hard disk drive System board Stuck Key see "Keyboard or Auxiliary Input Device Check" on page 81 . Keyboard error see "Keyboard or Auxiliary Input Device Check" on - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 94
Setup Utility. RTC battery System board DIMM BIOS ROM System board None BIOS ROM System board Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board Enter Setup and see if fixed disk and drive A: are properly identified. Diskette drive Hard disk drive System board 86 Chapter - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 95
is connected tightly and correctly. Reconnect the DIMM. LED board. System board. Power source (battery pack and power adapter). See "Power System Check" on page 81. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board Reconnect the LCD connectors. LCD - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 96
adapter). See "Power System Check" on page 81. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery pack and power adapter). See "Power System Check" on page 81. Battery pack Power adapter Hard drive & battery connection board System board Power source - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 97
assembly Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Action in Sequence Enter BIOS the LCD. Battery fuel gauge in Windows doesn't go higher than 90%. Action in Sequence Keyboard (if control is from the keyboard) Hard disk drive System board - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 98
. External display does not work correctly. USB does not work correctly Print problems. Serial or parallel port device problems. Action in Sequence Enter BIOS Setup Utility to execute "Load Default Settings", then reboot system. Reconnect hard disk/CD-ROM/diskette drives. Press Fn+p, LCD/CRT/Both - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 99
defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 100
all of the following devices: ! Non-Acer devices ! Printer, mouse, and other external devices ! Battery pack ! Hard disk drive ! DIMM ! CD-ROM/Diskette drive Module ! PC Cards 4. Power-on the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, reconnect the removed - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 101
Error Message Error Message Hardware Error VPD Checksum Error BIOS Update Program Error System Error Without AC adapter Battery Low Action in Sequence See "System Diagnostic Diskette" on page 45 Reboot the system and then restest with this diskette. Turn off the power and - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 102
CPU or main board error Memory error Keyboard error Video error Parallel Port error Serial port or main board error Diskette drive error Hard disk error CD-ROM error Co-processor error Pointing device error Cache test error Action in Sequence Backup battery Reload BIOS default setting. System board - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 103
CN17 U20 U30 CN21 U36 CN26 U40 CN23 Cover Switch Speaker Connector Battery Connector Modem Connector Jumper Mini PCI Connector Touchpad Connector ICH3 South Bridge Super RJ45 ( LAN Connector) Inverter Connector RJ11 (Modem Connector) MDC Modem Cable Connector Port Repelicator Chapter 5 95 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 104
CN3 CN2 CN4 RTC Connector USB Port USB Port PS/2 Keyboard or Mouse Port SW2 Setting 1. Internal Keyboard Switch Settings SW2-1 SW2-2 English KBD OFF OFF OFF Europe KBD Japan KBD ON OFF OFF ON OFF OFF 2. Bypass Power On and Setup Password SW2-6 3. Boot Block Erasable H/W Jumper: Bypass - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 105
Bottom View U65 U66 U51 U55 DM1 DM2 U51 U55 CN27 DM2 TV Encoder CH7011 Intel VCH FAN Connector DIMM Socket 2 DM1 U66 U65 DIMM Socket 1 OZ OZ711E1B TI 1394 (TSB43AB22) CN27 Chapter 5 97 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 106
98 Chapter 5 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 107
the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 360. Refer to this chapter whenever ordering for parts to repair made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 108
Exploded Diagram 100 Chapter 6 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 109
60W ADP-60DHBN 3P Battery NS RTC BATTERY 3V BTY LI 3V CR2032T6 210MAH 50MM Boards 20 BATTERY MODULE ASSEMBLY BATTERY MODULE (MAPII) 9 INVERTER BOARD 13" INVERTER 13" PWB-IV15090TA10 32 WIRELESS LAN CARD LAN WIRELESS AG/MPCILUC128IAPS NS USB/PS2 BOARD MAGPIE TM350 USB & PS2 BD MP Chapter - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 110
/T60M283.00 3A Cables NS POWER CORD 125V 2PIN CORD 125V UL 3P K01081B1183WP 12 LCD COAXIAL CABLE C.A. LCD COAXIAL (LG-LP133X8) NS MODEM CABLE C.A. MDC MAGPIE NS MICROPHONE CABLE W/ MICROPHONE W.A. 2/MIC 70MM MAGPIE (ZEETEK) 11 INVERTER CABLE CABLE WIRE INVERTER 15P MAPI2 102 Chapter - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 111
Picture Case/Cover/Bracket Assembly No. Partname NS HINGE PACK TM360 Description LG133X8 HINGE R 8 LCD PANEL LCD PANEL LG133X8 ASSY NS LCD BEZEL ASSEMBLY LCD BEZEL MAPI2 NS AUDIO COVER AUDIO COVER ASSY (MAPI2) NS DIMM COVER DIMM COVER ASSY NS I/O BRACKET I/O BRACKET ASSY Chapter 6 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 112
Picture No. Partname 3 LOWER CASE Description ASSEMBLY LOWER CASE MAPI2 1 UPPER CASE ASSEMBLY UPPER CASE MAPI2 22 HINGE CAP RIGHT HINGE CAP R (MAPI) 23 HINGE CAP LEFT HINGE CAP L (MAPI) 27 MIDDLE COVER ASSEMBLY MIDDLE COVER MAPI2 NS TOUCH PAD MODULE 7 HDD CONNECTOR ASSY T/P MODULE ( - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 113
COMBO BAY DVD+FDD DF 2205 Communication Module 29 ANTENNA LEFT ANTENNA 802.11B (LEFT) MAPI2 30 ANTENNA RIGHT ANTENNA 802.11B (RIGHT) MAPI2 HDD/Hard Disk Drive NS HDD MODULE 10G IBM TM360 ASSEMBLY HDD MODULE (10GB) MAPI2 Chapter 6 105 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 114
Picture No. Partname 4 HDD 10G IBM/IC25N010ATDA04 Description HDD 10G IBM/IC25N010ATDA04 Keyboard 21 KEYBOARD 84KEY US KB DEF US 84 LCD 10 LCD 13.3" LG.PHIL/LP133X8-A2AC LCD 13.3" LG.PHIL/LP133X8-A2AC Mainboard 2 MAINBOARD/MAGPIE II MAGPIE - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 115
No. Partname NS CLK GEN 56PIN NS UCTRL 33 MEMORY SODIMM 128MB NS SPEAKER 16 SCREW MYLAR 17 SCREW MAPI2 LCD SCREW MYLAR (MAPI2) LCD SCREW RUBBER (H=3) MAPI LBL NAME PLATE 31.7*5.6 TM360 LBL LOGO XP/2K-ALUM19.05*30.48 SCREW DIMM COVER STEEL NAGANO-1 HDD SCREW M2X7 SCREW M2X4 (HEAD 0.5) NYLOK - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 116
108 Chapter 6 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 117
1.26GHz Memory 128MB Ext. Ext. Battery Li-Ion Li-Ion LAN or 802.11b option LAN or 802.11b option LAN or 802.11b option LAN or 802.11b option LAN or 802.11b option LAN or 802.11b option LAN or 802.11b option LAN or 802.11b option LAN or 802.11b option LAN or 802.11b option LAN or 802.11b option LAN - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 118
110 Appendix A - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 119
2000 and Windows XP environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the TravelMate 360 Compatibility Test Report released by the Acer Mobile System - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 120
Adapters Modem (up to 56K) ISDN I/O Peripheral I/O-Display I/O - Keyboard 112 Specifications 3Com EtherLink III 3C589D 3Com 10/100 16bits Fast EtherLink 3C574-TX D-Link Eehernet JITI DE-660 TDK Ethernet PC card Lan Adapte LAC-CD021 Xircom Credit Card Ethernet Adapter IIps PS-CE2-10 Xircom Credit - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 121
Mouse Item I/O Projector I/O - Parallel (Printer) I/O - Parallel (Scanner) I/O - USB I/O - USB (Speaker) I/O - USB (Joystick) I/O - USB Modem I/O - USB Ethernet I/O - USB Camera Specifications Acer Aspire USB mouse (USB) IBM PS/2 Mini Mouse II 07G0033/07G3159 IBM PS/2 Style mouse (Black) 12J3615 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 122
- ATA PCMCIA - 1394 Specifications Adaptec SlimSCSI APA-1460AB Adaptec Memory Stick (64MB) + PC Card adapter EPSON Flash Packer 6MB FP6 Melco IEEE 1394 interface PCMCIA Card NA/IFC-ILCB/DV Sony DCR TRV-10/ACCKIT M90 1394 Camera w/ Video Capture PC Card DCR-TRV10 Lacie IEEE 1394 Fire Wire Hard Drive - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 123
Adapters Modem (up to 56K) ISDN I/O Peripheral I/O-Display I/O - Keyboard Appendix B Specifications 3Com EtherLink III 3C589D 3Com 10/100 16bits Fast EtherLink 3C574-TX D-Link Eehernet JITI DE-660 TDK Ethernet PC card Lan Adapte LAC-CD021 Xircom Credit Card Ethernet Adapter IIps PS-CE2-10 Xircom - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 124
Mouse Item I/O Projector I/O - Parallel (Printer) I/O - Parallel (Scanner) I/O - USB I/O - USB (Speaker) I/O - USB (Joystick) I/O - USB Modem I/O - USB Ethernet I/O - USB Camera Specifications Acer Aspire USB mouse (USB) IBM PS/2 Mini Mouse II 07G0033/07G3159 IBM PS/2 Style mouse (Black) 12J3615 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 125
- ATA PCMCIA - 1394 Specifications Adaptec SlimSCSI APA-1460AB Adaptec Memory Stick (64MB) + PC Card adapter EPSON Flash Packer 6MB FP6 Melco IEEE 1394 interface PCMCIA Card NA/IFC-ILCB/DV Sony DCR TRV-10/ACCKIT M90 1394 Camera w/ Video Capture PC Card DCR-TRV10 Lacie IEEE 1394 Fire Wire Hard Drive - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 126
Adapters Modem (up to 56K) ISDN I/O Peripheral I/O-Display I/O - Keyboard 118 Specifications 3Com EtherLink III 3C589D 3Com 10/100 16bits Fast EtherLink 3C574-TX D-Link Eehernet JITI DE-660 TDK Ethernet PC card Lan Adapte LAC-CD021 Xircom Credit Card Ethernet Adapter IIps PS-CE2-10 Xircom Credit - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 127
Mouse Item I/O Projector I/O - Parallel (Printer) I/O - Parallel (Scanner) I/O - USB I/O - USB (Speaker) I/O - USB (Joystick) I/O - USB Modem I/O - USB Ethernet I/O - USB Camera Specifications Acer Aspire USB mouse (USB) IBM PS/2 Mini Mouse II 07G0033/07G3159 IBM PS/2 Style mouse (Black) 12J3615 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 128
- ATA PCMCIA - 1394 Specifications Adaptec SlimSCSI APA-1460AB Adaptec Memory Stick (64MB) + PC Card adapter EPSON Flash Packer 6MB FP6 Melco IEEE 1394 interface PCMCIA Card NA/IFC-ILCB/DV Sony DCR TRV-10/ACCKIT M90 1394 Camera w/ Video Capture PC Card DCR-TRV10 Lacie IEEE 1394 Fire Wire Hard Drive - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 129
Ring Multi-function Card OEM CardBus Others Modem Adapters Modem (up to 56K) ISDN I/O Peripheral I/O-Display I/O - Keyboard Specifications 3Com EtherLink III 3C589D 3Com 10/100 16bits Fast EtherLink 3C574-TX D-Link Eehernet JITI DE-660 TDK Ethernet PC card Lan Adapte LAC-CD021 Xircom Credit Card - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 130
I/O - Mouse Item I/O - Projector I/O - Parallel (Printer) I/O - Parallel (Scanner) I/O - USB I/O - USB (Speaker) I/O - USB (Joystick) I/O - USB Modem I/O - USB Ethernet I/O - USB Camera Specifications Acer Aspire USB mouse (USB) IBM PS/2 Mini Mouse II 07G0033/07G3159 IBM PS/2 Style mouse (Black) - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 131
- ATA PCMCIA - 1394 Specifications Adaptec SlimSCSI APA-1460AB Adaptec Memory Stick (64MB) + PC Card adapter EPSON Flash Packer 6MB FP6 Melco IEEE 1394 interface PCMCIA Card NA/IFC-ILCB/DV Sony DCR TRV-10/ACCKIT M90 1394 Camera w/ Video Capture PC Card DCR-TRV10 Lacie IEEE 1394 Fire Wire Hard Drive - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 132
124 Appendix B - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 133
you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: ! Service guides ! User's manuals ! Training materials ! Main manuals ! Bios updates ! Software - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 134
126 Appendix C - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 135
Battery 26 Battery Pack Removing 53 battery pack charging indicator 11 BIOS 20 package 20 password control 20 ROM size 20 ROM type 20 vendor 20 Version 20 BIOS Setup Utility 33 BIOS Supports protocol 20 BIOS DMA Channel Assignment 31 DVD-ROM and Floppy disk drive removing 65 DVD-ROM Interface 22 E - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 136
disk 22, 26 Hard disk drive disassembling 54 removing 54 Hard Disk Standby Mode 28 Hardware Specifications and Configurations 20 HDD 22, 26 Heatsink removing 72 Hibernation Mode 28 Hibernation mode hotkey 15 Hinge Cap removing 58 Hot Keys 12 I I/O Address Map 29 Indicators 11 Intermittent Problems - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 137
to Wireless LAN Unit 76 System Upgrade Procedure 76 System Utilities 33 System Utility Diskette 45 T Temperature 29 Test Compatible Components 111 Touchpad removing 68 touchpad hotkey 15 Touchpad Check 83 Troubleshooting 79 U Undetermined Problems 92 Upper Case removing 67 USB 25 utility BIOS 33 - Acer TravelMate 360 | TravelMate 360 Service Guide - Page 138
130 Index