Acer TravelMate 4010 TravelMate 4010 Service Guide
Acer TravelMate 4010 Manual
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- Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 1
Acer TravelMate 4010 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 2
Revision History Please refer to the table below for the updates made on TravelMate 4010 service guide. Date Chapter Updates II - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 3
stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 4
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. . Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. IV - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 5
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 6
VI - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 7
47 BIOS Flash Utility 48 Cear BIOS Password SOP 48 Cear HDD Password SOP 48 Chapter 3 Machine Disassembly and Replacement 51 General Information 52 Before You Begin 52 Disassembly Procedure Flowchart 54 Removing the Battery Pack 56 Removing the HDD Module/the Memory and the Wireless LAN - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 8
External CD-ROM Drive Check 70 Keyboard or Auxiliary Input Device Check 70 Memory check 70 Power System Check 71 Touchpad check 72 Power-On Self-Test (POST) Error Message 73 Index of Error Messages 74 Phoenix BIOS Beep Codes 76 Index of Symptom-to-FRU Error Message 80 Intermittent Problems - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 9
SDRAM standard, upgradeable to 2048 MB with dual soDimm modules T 60/80/100GB and above high-capacity, Enhanced-IDE hard disk T Advanced Configuration Power Interface (ACPI) power management system. T Internal removable optical drive (AcerMedia bay) T Li-ion main battery pack Display T T T T T The - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 10
function T Acer FineTouchTM keyboard with a 5-degree curve Expansion T T One Type II CardBus PC Card slot Upgradeable memory modules I/O Ports T T T T T T T T T One Type II PC Card slot One RJ-11 phone jack (V.92, 56Kbps modem) One RJ-45 network jack One DC-in jac (AC adapter) One external - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 11
10 BATTERY C CHARGER Page : 10 BATTERY +3 IN 1 PCI7411 Page: 11 MINI-PCI Wireless LAN Modem/LAN Page : 15 3 IN 1 :16 Touchpad Page:15 Keyboard Page:16 IrDA Page: SYSTEM 3 DOCKING 2 MINI-USB USB PORT USB PORT Page : 15 Page : 15 Page: 15 D USB2,3,5 USB0,1 USB4 PROJECT:Kestrel Series Acer - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 12
Board Layout Top View 1 Keyboard Connector 2 Bluetooth Board Connector 3 LCD Cable Connector 4 LED Board Connector 5 Lid Switch 6 Modem Cable Connector 4 7 No 3 in 1 Connector for TM4010 8 Speaker Connector 9 Internal Microphone Connector 10 Modem - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 13
Bottom View 1 Power Jack 2 CRT 3 No docking port for TM4010 4 Audio Cable Connector 5 Main Battery Connector 6 ODD Connector 7 Media Bay Connector 8 Mini PCI Slot 9 Second Battery Connector 10 RTC Battery Connector 11 DDR DIMM Connector 12 HDD Connector Chapter 1 16 Audio Cable Connector 17 Line- - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 14
13 No IR for TM4010 14 Bluetooth Switch 15 Wireless Switch 28 LAN Cable Connector 29 FAN Connector 30 LAN Cable Connector 6 Chapter 1 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 15
new TravelMate computer. Front Open View # Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Microphone Internal microphone for sound recording. 3 Keyboard Inputs data into your computer. 4 Palmrest Comfortable support area - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 16
9 Power button Turns the computer on and off. 8 Chapter 1 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 17
stereo audio output. 2 Power indicator Lights when the computer is on. 3 Battery indicator Lights when the battery is being charged 4 Bluetooth® Indicates that (optional) Bluetooth is communications enabled. 5 Wireless Indicates status of wireless LAN communi- communication cation - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 18
Description 1 Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type. 2 LED indicator Lights up when the optical drive is active. 3 Emergency eject hole Ejects the optical drive tray when the computer is turned off. 4 Optical drive eject Ejects the - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 19
to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera). 4 Ethernet (RJ-45) Port Connect to an Ethernet 10/100-based network. 5 Modem (RJ-11) Port Connects to a phone line. 6 Ventilation slots Enable the computer to stay cool, even after prolonged use. Chapter 1 11 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 20
Rear Panel # Icon Item Description 1 Power jace Connects to an AC adapter. 2 External display port Connects a display device (e.g., external monitor, LCD projector). 3 Security keylock Connects to a Kensington-compatible computer security lock. 12 Chapter 1 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 21
Locks the battery in place. 3 Memory compartment Houses the computer's main memory. 4 Hard disk bay Houses the computer's hard disk (secured by a screw). 5 Battery release latch Unlatches the battery to remove the battery pack. 6 Battery bay Houses the computer's battery pack. Chapter - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 22
. Media Activity Bluetooh Wireless LAN Power Lights when the disc or AcerMedia is activated. Indicates the status of Bluetooth communication. Indicates the status of wireless LAN communication. Lights up when the computer is on. Battery Lights up when the battery is being charged. 14 Chapter 1 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 23
keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded Numeric Keypad The keyboard has three lock keys which you Number keys on embedded keypad Cursor-control keys on embedded keypad Main keyboard keys Num Lock On Type numbers in a normal manner. Hold - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 24
a variety of function: + Tab (Activates next taskbar button) + E (Explores My Computer) + F1 (Opens Help and Support) + F (Opens the Find: All Files dialog box + M (Minimizes all windows) j + + M (Undoes the minimize all windows) + R (Displays the Run... dialog box) This key has the same effect as - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 25
the computer's controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Fn-F1 Fn-F2 Fn-F3 Fn-F4 Icon Function Hot key help Description Displays help on hot keys. Acer - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 26
Hot Key Fn-y Icon Function Volume down Description Decreases the speaker volume. Fn-x Brightness up Increases the screen brightness. Fn-z Brightness down Decreases the screen brightness 18 Chapter 1 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 27
center of the keyboard. The US dollar sign 1. Open a text editor or word processor. 2. Either directly press the dollar sign at the bottom-right of the keyboard, or hold and then press the key at the upper-center of the keyboard. NOTE: This function varies by the operating system version - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 28
Launch Keys Located at the upper-right above the keyboard are four buttons. These buttons are called launch keys. They are designated as the mail, Web browser, Empowering and programmable keys. Press the Acer Empowering Key to run the Acer EManager. The mail and Web browser are default for Email and - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 29
easily access the features of Wireless and Bluetooth®. However, the Wireless and Bluetooth keys cannot be set by users. Description Bluetooth® communications Default application Lights to indicate the status of Bluetooth (optional) communications. Wireless communications Lights to indicate the - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 30
means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. NOTE: If you are using an external USB or serial mouse, you can press Fn-F7 to disable the touchpad. Touchpad Basics The following teaches - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 31
. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad's responsiveness. Chapter 1 23 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 32
VGA BIOS, CD-ROM bootable, IEEE 1394 Set by setup manual Specification Built-in CPU 2MB for Intel® Pentium M processor at 1.5~1.6GHz (Dothan)-TravelMate 4010 Always enabled Always enabled Fixed in write-back Specification Intel® 855GME built-in (TravelMate 4010) 0MB (no on-board memory) 2 sockets - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 33
1536MB 1024MB 1125MB 1280MB 1536MB 2048MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form Wake on LAN support compliant with ACPI 2.0 PCI v2.2 IR Interface(No IR interface for TM2320/4010 Series) Item Part name Package Performance - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 34
.11b+g Mini-PCI type II Specification Wireless Module 802.11a/b/g (No Wireless 802.11a/b/g for TM2320/4010) Item Chipset Data throughput Protocol Interface Intel® 11~54 Mbps 802.11 a+b+g Mini-PCI type II Specification Hard Disk Drive Interface Item Vendor & Model Name HGST HTS424030M9AT00 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 35
/sec Sustained: Max 10.8Mbytes/sec 2MB Enhanced IDE(ATAPI) compatible DVD: DVD-ROM, (DVD-5, DVD-9, DVD-10, DVD-18),DVD-R (read, single border), DVD-RW, DVD-RAM (2.6GB, 4.7GB) CD: CD-DA, CD-ROM, CD-ROM XA, CD-R, CD-RW Photo (Multisession) Video CD, CD-Extra, (CD+), CD-test Load: Manual Release - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 36
Power Requirement Input Voltage Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Voice channel Sampling rate Internal microphone Internal speaker / Quantity Specification Support disc formats 1. Reads data in each CD-ROM, CD - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 37
Memory Item Chipset Memory the front side Enable/Disable by BIOS Setup IEEE 1394 Port Item Chipset support Yes Specification System Board Major Chips Item Core logic VGA LAN IEEE 1394 USB 2.0 Super I/O controller MODEM Bluetooth Wireless 802.11 b+g Controller Intel® 855GME+ICH4 (TravelMate 4010 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 38
System Board Major Chips Item PCMCIA Audio 3-in-1 card reader Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously TI PC7411 Conexant CX20468-31 TI PC7411 Controller Specification NS PC97551 88-/89-key Yes 1. Plug USB keyboard - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 39
Display Mode Typical White Luminance (cd/m2) also called Brightness Luminance Uniformity Contrast Ratio Response Time (Optical Rise Time/Fall Time)msec Nominal Input Voltage VDD Typical Power Consumption (watt) Weight Physical Size(mm) Electrical Interface Support (RGB 6-bit data driver) 40/40 10/30 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 40
Display Mode Typical White Luminance (cd/m2) also called Brightness Luminance Uniformity Contrast Ratio Response Time (Optical Rise Time/Fall Time)msec Nominal Input Voltage VDD Typical Power Electrical Interface Support Color 1 .0x6.35 max 1 channel LVDS 262K colors (RGB 6-bit data driver) 15/35 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 41
Individual devices such as the CPU and hard disc may be power managed in this state. CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD-ROM Power Down Super I/O Low Power mode Also called Hibernate state. System saves all system states and data onto the disc prior - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 42
34 Chapter 1 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 43
into your computer's BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 44
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right the Item Specific Help part of the screen. Read this carefully when making changes to parameter values. Please note - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 45
the serial number of HDD installed on primary IDE master. This field displays the mofel name of devices installed on secondary IDE master. The hard disk drive or optical drive model name is automatically detected by the system. This field shows the serial number of devices installed on secondary IDE - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 46
parameters. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Exit System Time: System Date: System Memory: Extended Memory: Video Memory Quiet Boot: Power on Display: Network boot: F12 Boot Menu: D2D recovery: Item Specific Help [05:34:07] [07/23/2004] , , or - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 47
disables Boot Menu during POST. Option: Disabled or Enabled Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults. Option: Enabled or Disabled NOTE: The sub-items - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 48
hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Disable] No configuration [Enabled] User configuration [Auto] BIOS or OS chooses configuration (OS Controlled) Displayed when controlled by OS F1 Help Esc Exit ↑ ↓ - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 49
Parameter Legacy USB Support Hard Disk Recovery Description Enables, disables USB interface devices support. (Enable for use with a non-USB aware Operating System such as DOS or UNIX). Enables or disables Hard Disk to Hard Disk system Recovery by pressing Fn+F10 key during POST. Options Option: - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 50
contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info When shown as [Locked], the hard drive password currently can not be changed or disabled. To change or disable it, turn off the system and enter Setup immediately after turning - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 51
to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access. The user can not either enter three tries before the system halts. Don't forget your password. If you forget your password, you may have to return your notebook computer to your dealer to - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 52
3. Press e. After setting the password, the computer sets the User Password parameter to "Set". 4. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the w - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 53
If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2 45 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 54
to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Info. PhoenixBIOS Setup Utility Main Advanced Security Boot Exit CD-ROM/DVD Drive Floppy Devices +Hard Drive Network Boot Item Specific Help - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 55
and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Exit Exit Saving Changes Exit Dicarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit System Setup and save your changes to CMOS. F1 Help Esc - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 56
create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 57
4. Check HDD Master ID number. In fo . M ain Advanced Supervisor Passw ord Is: U ser Passw ord Is: Prim ary Passw ord Is: HDD M aster ID: Set Supervisor P assw ord Set User Password Set HDD Password Password on Boot: PhoenixBIO S Setup U tility S e c u rity Boot C lear C lear C lear - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 58
50 Chapter 2 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 59
on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 60
peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. NOTE: The screws used to secure bottom case and upper case are more than one type. Please group same type of screw together as you disassemble the system for service purpose. The image - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 61
: 86.T23V7.010) then you will see. M2.5*6 Remove the HDD cover then 1 (Part number: 86.T23V7.010) you will see. M2.5*3 Detach the HDD module 1 (Part number: 86.T25V7.012) then you will see. M2.5*3 Remove the battery then you 1 (Part number: 86.T25V7.012) will see. Quantity Chapter 3 53 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 62
and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Start Battery *2 HDD Cover HDD Module *2 RAM/Wireless Cover Wireless LAN - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 63
LCD Module 4 screw pads M*4 LCD Bezel Antenna set *6 hinges *2 brackets LCD Cover LCD Assembly *4 LCD Inverter LCD Screw List Item Description A SCREW M2.0X3.0-I-NI-NYLOK B SCREW I2.5*3M-BNIH(M2.5L3) C SCREW M2.5*4L-BZN-NYLOK D SCREW M2.0X5-I-NI-NYLOK E SCREW MM25060IL69 F SCREW - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 64
Removing the Battery Pack 1. Unlock the battery lock. 2. Slide the battery latch as shown then remove the battery pack. 56 Chapter 3 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 65
then remove it. Removing the Memory and the Wireless LAN Card 1. Remove the two screws that secure the RAM/Wireless cover. 2. Remove the RAM/Wireless cover. 3. Pop up the memory then remove it. 4. Disconnect the auxiliary and the main wireless antennae. 5. Pop the wireless LAN card then remove it - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 66
4. Remove the heatsink cover from the main unit. 5. Disconnect the fan cable. 6. Remove the four screws that secure the thermal module. 7. Pull the thermal module outwards then remove it. NOTE: The edge of the thermal module as shown is very sharp. Be very careful as you remove the thermal module. - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 67
cover. 2. Detach the middle cover carefully. 3. Turn over the keyboard as shown. 4. Disconnect the keyboard cable from the main board then remove the keyboard. 5. Remove the screw that fastens the ODD module. 6. Turn over the notebook computer then detach the ODD module carefully. NOTE: When you - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 68
. 3. Remove the two screws that secure the keyboard as shown. 4. Turn over the keyboard as shown and disconnect the keyboard cable then remove the keyboard. 5. Pull out the antenna set with a tweezers then take out the antenna set from the main unit. . 6. Disconnect the LCD coaxial cable. 7. Remove - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 69
1. Remove the two screws holding the switch board. 2. Remove the switch board. 3. Disconnect the touchpad FFC from the main board. 4. Disconnect the bluetooth cable. 5. Remove the five screws that secure the upper case. 6. Remove the eighteen screws on the bottom as shown. 7. Detach the upper case - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 70
. 9. Detach the touchpad bracket from the upper case assembly. 10. Remove the touchpad from the upper case. 11. Remove the two screws that secure the bluetooth module. 12. Disconnect the bluetooth module then remove it. Disassembling the Lower Case Assembly 62 Chapter 3 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 71
1. Disconnect the MDC cable from the modem board. 2. Detach the MDC cable from the main board. 3. Remove the two screws holding the modem board. 4. Remove the modem board from the lower case. 5. Disconnect the speaker cable from the main board. 6. Remove the two screws that secure the main board. - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 72
64 Chapter 3 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 73
Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the LCD module. 4. Disconnect the inverter board then remove it. 5. Remove the three screws holding the right hinge. 6. Then remove the three - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 74
13. Remove the left bracket as the picture shows. 14. Tear off the tape fastening the LCD cable. 15. Tear off the the LCD cable fastening the LCD cable, then remove it.. 66 Chapter 3 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 75
the HDD bracket on one side. 2. Remove another two screws holding the HDD bracket on the other side. 3. Then take the hard disc drive out from the HDD bracket. Disassembling the Optical Drive Module 1. Remove the four screws as the picture shows. 2. Remove the two screws that secure the optical disc - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 76
68 Chapter 3 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 77
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 78
Follow the instructions in the message window. If an error occurs, reconnect the connector on the System board. If the error still remains: 1. Reconnect the external diskette drive/CD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. Keyboard or Auxiliary - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 79
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 80
is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. If the battery status indicator does not light up, remove the - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 81
part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 85. The following lists the error messages that the BIOS displays - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 82
Key System CMOS checksum bad - Default configuration used Real time clock error Previous boot incomplete - Default configuration used Invalid System Configuration Data Operating system not found FRU/Action in Sequence See "Keyboard or Auxiliary Input Device Check" on page 70 RTC battery Run BIOS - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 83
and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.) See "Power System Check" on page 71 Reconnect the LCD connector Hard disk drive LCD cable LCD inverter LCD Main board Power-on indicator turns on and LCD is - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 84
refresh Test 8742 Keyboard Controller Set ES segment register to 4 GB Enable A20 line Autosize DRAM Initialize POST Memory Manager Clear 215 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on data - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 85
Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 86
hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs. One long, two short beeps on checksum failure. Check for SMART drive (optional) Shadow option ROMs Set up Power - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 87
CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 88
and power adapter). See "Power System Check" on page 71. Battery pack AC adapter See if the thermal module is overheat (Heat sink or fan). Main board Power source (battery pack and power adapter). See "Power System Check" on page 71. Battery pack Power adapter CPU Main board In Windows XP operating - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 89
in Windows XP Main board Power Management-Related Symptoms Symptom / Error The system will not enter hibernation mode The system doesn't enter standby mode after closing the lid of the portable computer. Action in Sequence Power option in Windows XP Hard disk drive Main board Driver of Power - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 90
lid of the portable computer. Main board Battery fuel gauge in Windows doesn't go higher than 90%. Refresh battery (continue use battery until power off, then charge battery). Battery pack Main board System hangs intermittently. Reconnect hard disk/CD-ROM drives. Main board Peripheral-Related - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 91
work correctly. Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see "Undetermined Problems" on page 85 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 92
such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 93
"Power System Check" on page 71): 1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: T Non-Acer devices T Printer, mouse, and other external devices T Battery pack T Hard disk drive T DIMM - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 94
86 Chapter 4 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 95
chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 4010 series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 96
Exploded Diagram 88 Chapter 5 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 97
TravelMate 4010 Picture Adapter No. N/S N/S N/S Battery N/S Boards 9 Partname And Description Part Number ADAPTER 65W 3 PIN DELTA SADP-65KB BF 19V ADAPTER 65W 3 PIN LITE-ON PA-1650-02 QA 19V ADAPTER 65W 3 PIN LI-SHIN SLS0335A 19V TBD TBD TBD BATTERY SANYO LI-ION 4S2P 4.4A 4UR18650F-2-QC140 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 98
TravelMate 4010 Picture Cables No. N/S Partname And Description FFC CABLE - TP/B TO MB N/S MODEM CABLE Part Number 50.T50V7.001 50.T50V7.002 N/S Case/Cover/Bracket Assembly 13 10 1 POWER CORD US (3 PIN) POWER CORD PRC (3 PIN) POWER CORD KOERA ( Pin) POWER CORD EU (3 PIN) POWER CORD UK (3 PIN) - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 99
TravelMate 4010 Picture No. 22 Partname And Description HEATSINK COVER Part Number 42.T50V7.003 26 HDD COVER cover. 25 HDD BRACKET 33.T50V7.001 Communication Module N/S WIRELESS LAN ANTENNA 50.T50V7.003 CPU N/S Optical Disc Drive Module N/S INTEL PENTIUM M 1.5G 2M 400FSB uFCPGA2 SL6F9 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 100
-852S DVD SUPER MULTI DRIVE KME UJ-830B DVD SUPER MULTI DRIVE HLDS GSA4080N Part Number KV.00803.003 KO.02407.014 KO.02406.008 KU.00403.001 KU.00805.001 KU.00805.001 KU.00807.003 TBD OPTICAL DEVICE HOLDER-FIX 42.T51V7.003 28 HDD/Hard Disk Drive 24 Keyboard DVD-ROM BEZEL FOR - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 101
TravelMate 4010 Picture No. 11 Partname And Description TM4500/TM4000/TM2300 KEYBOARD DARFON US International Note: The keyboard on the exploded diagram is non-ergo for Aspire series. TM4500/TM4000/TM2300 KEYBOARD DARFON Chinese TM4500/TM4000/TM2300 KEYBOARD DARFON Spanish TM4500/TM4000/TM2300 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 102
TravelMate 4010 Picture LCD Module No. N/S Partname And Description Part Number LCD MODULE 14.1 IN. XGA AU B141XG05 6M.T51V7.011 LCD MODULE 14.1 IN. XGA QDI QD141XLH12 6M.T51V7.012 LCD MODULE 14.1 IN. XGA CMO LK.14109.003 LCD 14.1 IN. TFT XGA CMO N141XB-L01 LK.1410D.003 LCD 15" TFT XGA - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 103
TravelMate 4010 Picture No. 16 Partname And Description LCD CABLE - 14.1 IN. XGA LCD CABLE - 15 IN. XGA LCD CABLE - 15.4 IN. WXGA Part Number 50. .T50V7.003 LCD PANEL W/LOGO ANTENNA 15.4 IN. 60.T50V7.005 Main Board Memory Chapter 5 20 LCD BEZEL W/RUBBER PAD 14 IN. 60.T51V7.002 LCD BEZEL - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 104
TravelMate 4010 Picture No. N/S Partname And Description 512M Infineon SO-DIMM DDR333 512MB HYS64D64020GBDL-6-C (.11u/B) Part Number KN.51202.013 Speaker N/S 512MB NANYA SO-DIMM DDR333 512MB KN.51203.011 NT512D64SH8A0FM-6K N/S 512MB Micron SO-DIMM DDR333 512MB KN.51204.013 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 105
Symptom-to-Spare Part Index 73 External CD-ROM Drive Check 70 External Diskette Drive Check 70 F Features 1 Flash Utility 48 Floppy Disk removing the 65 FRU (Field Replaceable Unit) List 87 H Hard disk 26 HDD 26 Hot Keys 15 I Indicators 14 Intermittent Problems 84 K Keyboard 30 Keyboard or Auxiliary - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 106
Power System Check 71 Battery Pack 72 Processor 24 S Second Level Cache 24 System Block Diagram 3 System Diagnostic Diskette 35 System Memory 24 System Utilities 35 System Utility Diskette 35 T Touchpad Check 72 Troubleshooting 69 U Undetermined Problems 85 USB 29 utility BIOS 35 V Video 28 98 - Acer TravelMate 4010 | TravelMate 4010 Service Guide - Page 107
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