Acer TravelMate 4730G TravelMate 4730/4730G Service Guide
Acer TravelMate 4730G Manual
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- Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 1
TravelMate 4730/4730G Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 2
Revision History Please refer to the table below for the updates made on TravelMate 4730/4730G Series service guide. Date Chapter Updates II - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 4
IMPORTANT Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 5
available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 6
VI - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 7
Utility 37 Remove HDD/BIOS Utility 39 Machine Disassembly and Replacement 43 Disassembly Requirements 43 General Information 44 Pre-disassembly Instructions 44 Disassembly Process 44 External Module Disassembly Process 45 External Modules Disassembly Flowchart 45 Removing the Battery Pack - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 8
Removing the Bluetooth Module 77 Removing the Modem Module 78 Removing the Mainboard 79 Removing the USB Board 82 Removing the RJ-11 Port 83 Removing the Thermal Module 84 Removing the CPU 86 Removing the VGA Module 87 LCD Module Disassembly 115 Replacing the Keyboard 117 Replacing the - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 9
) List 149 TravelMate 4730/4730G Exploded Diagrams 150 Main Module 150 LCD Module 151 TravelMate 4730/4730G FRU List 152 Model Definition and Configuration 166 TravelMate 4730/4730G Series 166 Test Compatible Components 175 Microsoft® Windows® Vista Environment Test 176 Online Support - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 10
Table of Contents X - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 11
Specifications Chapter 1 Features Below is a brief summary of the computer's many feature: NOTE: Items marked with * denote only selected models. Operating System • Genuine Windows card reader Audio Two built-in Acer 3DSonic stereo speakers High-definition audio support MS-Sound compatible Built-in - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 12
cell battery pack* Power subsystem • ACPI 3.0 • 48.8W 4400 mAh • 3-pin 65 W AC adapter* • 3-pin 90 W AC adapter* • Energy Star 4.0 Input Devices • 88-/89-/93-key keyboard • Touchpad pointing device I/O interface • Acer EasyPort IV connector • PC Card slot (Type II) • Acer Bio-Protection fingerprint - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 13
• DC-in jack for AC adapter Environment • Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C • Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% NOTE: Items marked with * denote only selected models. The specifications listed above are for reference - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 14
System Block Diagram 4 Chapter 1 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 15
Technology. Status indicators Speakers Keyboard Palmrest Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components. Left and right speakers deliver stereo audio output. For entering data into your computer. Comfortable support area for your hands - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 16
buttons. *The center button serves as Acer BioProtection fingerprint reader supporting Acer FingerNav 4-way control function (only for audio line-in devices (e.g., audio CD player, stereo walkman, mp3 player). Accepts inputs from external microphones. Headphones/ speaker/line-out jack Bluetooth - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 17
monitor, LCD projector). Connects to a television or display device with HDMI input (only for certain models). Connect to USB 2.0 devices (e.g. (MS), Memory Stick PRO (MS PRO), xD-Picture Card (xD). Note: Push to remove/install the card. Only one card can operate at any given time. Accepts one Type - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 18
to a phone line. No. 1 2 Icon Item Ventilation slots DC-in jack Description Enable the computer to stay cool, even after prolonged use. Connects to an AC adapter 8 Chapter 1 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 19
Bottom View No. 1 2 3 4 5 6 7 Icon Item Battery bay Description Houses the computer's battery pack. Battery lock Memory compartment Hard disk bay Acer DASP (Disk Anti-Shock Protection) Ventilation slots and cooling fan Battery release latch Locks the battery in position. Houses the computer's - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 20
amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Easy-Launch Buttons Located beside the keyboard are application buttons. These buttons are called easy-launch buttons. They are: WLAN, Internet, email, Bluetooth, Arcade and Acer Empowering Technology. The - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 21
to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button. • Use Acer Bio-Protection fingerprint reader (3) supporting Acer FingerNav 4-way control function (only for certain models) or the 4-way scroll (3) button (only for certain models) to scroll up - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 22
has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Caps Lock Num Lock + Scroll Lock + Description - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 23
keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Open Windows Mobility Center < > + : Display the System Properties dialog box < > + : Restore minimized windows to - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 24
controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold + + Icon Function Hotkey help Acer eSettings Management Acer ePower Management Sleep Display toggle Screen blank Touchpad toggle Speaker toggle Brightness up Brightness - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 25
1. Open a text editor or word processor. 2. Hold and then press the key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. The US dollar sign 1. Open - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 26
integrated with the Microsoft Windows operating system. Utilizing the uniqueness of one's fingerprint features, Acer Bio-Protection Fingerprint Solution has incorporated protection against unauthorized access to your computer with centralized password management with Password Bank, easy music player - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 27
two displays to be partitioned independently. AcerGridVista is simple to set up: 1. Run Acer GridVista and select your preferred screen configuration for each display from the task bar. 2. Drag and drop each window into the appropriate grid. 3. Enjoy the convenience of a well-organized desktop. NOTE - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 28
control • Support SMBUS 2.0, PCI2.3 • Support PXE • Support Y2K solution • Support Win Flash Wake on LAN from S3 • Wake on LAN form S4 in AC mode • System information • Support ASF 2.0 • Support iTPM (GM / PM Sku) Cache Item Cache controller Cache size CPU 6MB L2 Cache on CPU Specification 18 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 29
System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Memory module combinations Specification Built-in 0MB (no on-board memory) 2 sockets 2 GB 4G for 64bit OS (with two 2GB SODIMM) Two - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 30
Mobile Form-factor RF Bands OS Support SW Application SW Compatibility SKUs WiMAX - NW Operator Manageability Specification Intel Ebron/Shirley Peak 802.16e Mobile WiMAX and 802.11abgn USB and PCI Express PCIe Mini Card 2.3-2.7GHz, 3.3-3.8GHz1, 5.1-5.8GHz Windows XP and Vista Co-Existence Layer and - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 31
side, 2 left side O2 OZ601 Push 1 Left side Specification System Board Major Chips Item Core logic VGA LAN USB 2.0 Super I/O controller PCMCIA/ 5 in 1 Card Reader Audio Codec Controller Intel® Core™2 Duo mobile processor, supporting Intel® 64 architecture Integrated VGA solution for Cantiga GM - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 32
Windows logo key Internal & external keyboard work simultaneously Specification ENE KB926 88-/89-/93-key Yes Plug USB keyboard to the USB port directly: Yes Battery Item Vendor & model name Battery Type Pack capacity Number of battery (4 pairs LVDS) 262K colors (RGB 6-bit) Min. 40 Typ. 45 Min. 10 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 33
mA, rms) Output voltage frequency (KHz) YEC YNV-C01H 9 ~ 20 0.08 ~ 0.6 Typical 680 2.0 ~ 6.8 (mA) 45~70 Specification AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency Specification 100~240Vac,50~60 Hz 1.7A No damage Meet EPA Energy Star level-4 requirement System - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 34
24 Chapter 1 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 35
problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS BIOS SETUP Utility. Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions Specific Help part - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 36
BIOS Version: VGA BIOS Version: Serial Number: Asset Tag Number: Product Name: Manufacturer Name: UUID: v0.16-T6 nVidia NB9M-GS VER62.98.1F.00.00 TravelMate 4730 Acer DCEB0597 standardized by the Open Software Foundation (OSF) as part of the Distributed Computing Environment (DCE). 26 Chapter 2 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 37
Rev. 3.5 Exit Item Specific Help This is the =32 MB Allows LAN (remote server). Enables, disables Boot Menu during POST. Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 38
prevents the system from booting, open BIOS and choose Load Optimal Defaults in Port 6 [Disabled] Rev. 3.5 Exit Item Specific Help Configures Boot Settings. XASF Configuration F1 Help • Infrared Port • Azalia • Lan • IDE Controller • HDC Configure as • ACHI Option ROM Support • SATA Port 0, 1, 4, - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 39
Express Card solution for windows Standby and Hibernation. Enter Enter the ASF Configuration menu. Submenu Items • USB Driver Select • EHCI 1 and 2 • UHCI 1 to C3 Latency Value • FACP RTC S4 Wakeup • APIC IO APIC Mode • HPET Support • Base Address select N/A • VC1 Enable • ASPM • URR • FER - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 40
Clear or Set Clear or Set Clear or Set Enabled or Disabled NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don't forget your password. If you forget your password, you may have to return your notebook computer to your dealer to reset it. 30 Chapter 2 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 41
save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press Enter - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 42
The password setting is complete after the user presses Enter. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. 32 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 43
Boot XAdvanced CPU Control XPlatform Power Management Rev. 3.5 Exit Item Specific Help These items control various CPU parameters. ACPI S3: W P-States (IST) • Boot performance mode • Thermal Mode • CMP Support • Use XD capability • VT Support • C-States • Enhanced C-States • C-State Pop Up Mode • - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 44
Parameter Platform Power Management ACPI S3 Wake on PME Wake on Modem Ring Auto wake on S5 Quickly S4 Resume Description Enter the Platform Power Management menu. Enable or Disable ACPI S1/S3 Sleep State. Enable or Disable wake up when the system power is off and a PCI Power Management Enable wake - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 45
priority order: 1. USB HDD : 2. IDE0 : ST9250827AS 3. IDE1 : Slimtype DVD a DS8A2S 4. USB FDD : 5. Network Boot : MBA v11.0.3 Slot 0500 6. USB CDROM : Rev. 3.5 Exit Item Specific Help Use or to select a device, then press to move it down the list, or to move it up the list. Press - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 46
or discard any changes you made and quit the BIOS Utility. InsydeH20 Setup Utility Information Main Advanced Security Power Boot Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Rev. 3.5 Exit Item Specific Help Exit System Setup and save your changes to - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 47
options • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 48
4. In flash BIOS, the message Please do not remove AC Power Source displays. NOTE: If the AC power is not connected, the following message displays. Plug in the AC power to continue. 5. Flash is complete when the following message displays. 6. Shutdown or reboot base on iflash.bat command. 38 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 49
Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: • If you key in wrong HDD password three times, Hdd password error code displays. See the image below. To reset the HDD password, run HDD_PW.EXE as follows: 1. Key in hdd_pw 15494 0 2. Press 2. 3. Select one upper - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 50
Remove BIOS Password: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run BIOS_PW.EXE as follows: 1. Key in bios_pw 14452 0 2. Select one string from the list. 40 Chapter 2 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 51
3. Reboot the system and key in the selected string (qjjg9vy, 07yqmjd etc.) for the BIOS user password. Chapter 2 41 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 52
42 Chapter 2 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 53
and Replacement Chapter 3 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 54
Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. 4. Remove the battery - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 55
disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble Black Silver Black Black Part No. MA000005YG0 MMCK20060G0 MA000005YG0 MA0000060G0 MAAA03032G0 MA000002NG0 MA0000060G0 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 56
Removing the Battery Pack 1. Turn computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the main unit (2). 1 2 46 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 57
Removing the SD dummy card 1. Push the SD dummy card all the way in to eject it. 2. Pull it out from the slot. Chapter 3 47 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 58
Removing the NewCard dummy card 1. Push the NewCard eject button to eject it, then push it all the way in to eject the NewCard dummy. 2. Pull it out from the slot. 48 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 59
the Lower Covers 1. See "Removing the Battery Pack" on page 46. 2. See "Removing the SD dummy card" on page 47. 3. See "Removing the NewCard dummy card" on page 48. 4. Loosen the five captive screws in the Memory, HDD, and WLAN bays as shown. WLAN Cover 5. Carefully open - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 60
7. Remove the WLAN cover as shown. 50 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 61
the DIMM Modules 1. See "Removing the Battery Pack" on page 46. 2. Remove the Memory Module cover See "Removing the Lower Covers" on page 49. 3. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 4. Remove the DIMM module. 5. Repeat steps for the second - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 62
the WLAN Module 1. See "Removing the Battery Pack" on page 46. 2. Remove the WLAN cover. See "Removing the Lower Covers" on page 49. 3. Remove the adhesive tape and disconnect the antenna cables from the WLAN board. 4. Move the antenna cables away and remove the two screws on the WLAN board to - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 63
5. Detach the WLAN board from the WLAN socket. NOTE: When re-attaching the antenna to the WLAN board, make sure the cables are arranged under the WLAN bracket. Chapter 3 53 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 64
the Hard Disk Drive Module 1. See "Removing the Battery Pack" on page 46. 2. Remove the HDD cover, See "Removing the Lower Covers" on page 49. 3. Use the mylar tab to slide and lift up the hard disk drive module to remove. NOTE: To prevent damage to device, avoid pressing down on it or placing - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 65
5. Remove the four screws securing the hard disk to the carrier. Step HDD Carrier Size M3*3.5 (NL) 6. Remove the HDD from the carrier. Quantity 4 Screw Type Chapter 3 55 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 66
the Optical Drive Module 1. See "Removing the Battery Pack" on page 46. 2. Remove the Memory cover. See "Removing the Lower Covers" on page 49. 3. Remove the screw securing the ODD module. Step ODD Module Size M2.5*5(NL) Quantity 1 Screw Type 4. Using a screw driver, push the ODD module through - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 67
5. Remove the three screws securing the ODD bracket and remove the ODD bracket from the ODD module. Step ODD Bracket Size M2*3 (NL) Quantity 3 6. Insert a pin in the eject hole of the ODD to eject the ODD tray. Screw Type 7. Press down on the locking catch to release the ODD cover and remove. - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 68
Board Speaker I/O Board Bluetooth Board Modem Module Mainboard Thermal Module Screw M2*3 (NL) M2.5*8(NL) M2.5*5 (NL) M2.5*8 (NL) M2.5*5 (NL) M2*3 (NL) M2*3 (NL) M2*3 (NL) M2.5*5 (NL) M2*3 (NL) M2*3 (NL) M2.5*5 (NL) M2*6.5 Quantity 2 4 2 8 7 2 2 4 1 1 2 1 4 Color Part No. MA0000060G0 MA000005YG0 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 69
Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. See "Removing the Battery Pack" on page 46. 2. Locate and remove the five securing screws as shown. Step Switch Cover Size M2.5*3 Quantity 5 Screw Type 3. Turn the computer - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 70
Removing the Keyboard 1. See "Removing the Battery Pack" on page 46. 2. See "Removing the Switch Cover" on page 59. 3. Remove the two screws securing the keyboard to the upper case. Step Keyboard Size M2*3 Quantity 2 4. Lift the keyboard as shown to remove from the chassis. Screw Type 5. Turn - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 71
6. Remove the keyboard from the chassis. Removing the Power Board 1. See "Removing the Battery Pack" on page 46. 2. See "Removing the Keyboard" on page 60. 3. Disconnect the Power Board cable from the mainboard. 4. Remove the two securing screws from the Power Board. NOTE: The left hand securing - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 72
Step Power Board Size M2*3 Quantity 2 Removing the Launch Board 1. See "Removing the Battery Pack" on page 46. 2. See "Removing the Keyboard" on page 60. 3. Disconnect the Launch Board cable from the mainboard. Screw Type 4. Remove the two securing screws from the Launch Board. NOTE: The right - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 73
Step Launch Board Size M2*3 Quantity 2 Removing the Antenna 1. See "Removing the WLAN Module" on page 52. 2. Remove the Antenna Cables from the securing guides as shown. Screw Type 3. Turn the computer over, remove the adhesive tape and disconnect the FCC cables to expose the antenna cables - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 74
tape. 5. Turn the computer over and push the cables through the underside of the chassis. 6. Turn the computer over, and remove the cable from the mainboard as shown. 7. Remove the Antenna Cables from the housing well as shown. NOTE: Place the cables to one side to avoid damage. 64 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 75
Module 1. Remove the Battery Pack. See "Removing the Battery Pack" on page 46. 2. Remove the Lower Covers. See "Removing the Lower Covers" on page 49. 3. Remove the WLAN Module. See "Removing the WLAN Module" on page 52. 4. Remove the Antenna. See "Removing the Antenna" on page 63. 5. Remove the two - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 76
7. Remove the four securing screws (two on each side) connecting the LCD module. Step LCD Module (Red callout) LCD Module (Blue callout) Size M2.5*9 M2.5*5 Quantity 2 2 8. Carefully remove the LCD module from the chassis. Screw Type 66 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 77
Removing the Upper Cover 1. See "Removing the Battery Pack" on page 46. 2. See "Removing the LCD Module" on page 65. 3. Turn the computer over. Remove the sixteen screws on the bottom panel. Step Upper Cover Size M2.5x9 Quantity 16 Screw Type Chapter 3 67 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 78
the seven cables from the mainboard as shown. A B C G F ED Disconnect A as shown. If necessary, remove FFC G Pull back the securing strip and disconnect B and C before beginning. as shown. B C Remove the antenna cables from the housing and Release the securing latches and disconnect E as - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 79
Disconnect the Power Board FFC (E) first before removing FFC D. Pull back the locking latches to release D. Release the securing latches and disconnect F as shown. Release the securing latches and disconnect G as shown. 5. Remove the single screw on the top panel. Step Upper Cover Size M2.5*9 ( - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 80
6. Grasp the top left corner first and pry the cover off. 7. Continue moving from left to the right corner and pry it off the lower cover. 8. Move to the bottom right corner and pry it up. 70 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 81
9. The Upper Cover can now be removed from the lower base. Removing the Finger Print Reader 1. See "Removing the Upper Cover" on page 67. 2. Remove the securing screw from the Finger Print Reader board, and ensure the FFC is free of the upper cover. Step Size finger print reader M2.5*3 ( - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 82
the board bracket from the Upper Cover. IMPORTANT:Do not throw away the Bracket Pad. Remove and replace on new bracket. Bracket Pad 4. Using your fingers, gently lift the Finger Print Reader board from the Upper Cover. 5. Pull the Finger Print - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 83
Finger Print Reader FFC to expose the Touch Pad connector. 3. Disconnect the Touch Pad FFC from the Touch Pad board. 4. Lift up the covering and remove the securing screw. Step Touch Pad Bracket Size M2.5*3 (NL) Quantity 2 Screw Type Chapter 3 73 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 84
. IMPORTANT:The Touch Pad cannot be removed individually. To replace the Touch Pad, replace the entire Upper Cover. Removing the Left Speaker Module 1. See "Removing the Upper Cover" on page 67. 2. Peel back the adhesive strip to expose the speaker cabling. 3. Remove the two securing screws. 74 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 85
Step Left Speaker Module Size M2.5*3 (NL) Quantity 2 Screw Type 4. Grasp both ends of the mylar cover and carefully pull back to expose the speaker cable. Chapter 3 75 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 86
Removing the Right Speaker Module 1. See "Removing the Upper Cover" on page 67. 2. Remove the two securing screws from the speaker module. Step Right Speaker Module Size M2.5*3 (NL) 3. Grip the Speaker Module and remove. Quantity 2 Screw Type 76 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 87
Removing the Bluetooth Module 1. See "Removing the Upper Cover" on page 67. 2. Remove the adhesive strip to expose the Bluetooth cable. 3. Disconnect the bluetooth cable as shown. 4. Lift the corner of the module up, then grasp to remove. Chapter 3 77 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 88
Removing the Modem Module 1. See "Removing the Upper Cover" on page 67. 2. Disconnect the RJ-11 cable as shown. 3. Remove the two (2) securing screws. Step Modem Module Size M2*3 (NL) Quantity 2 4. Lift the module and remove from the lower cover as shown. Screw Type 78 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 89
See "Removing the Modem Module" on page 78. 4. Turn the lower base over on a clean surface, and disconnect the DC-IN cable as shown. IMPORTANT:Ensure the cable can easily pass through the lower cover during mainboard disassembly. 5. Turn the base rightside up, and disconnect the bluetooth cable from - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 90
6. Remove the two securing screws from the Mainboard. Step Mainboard Mainboard Size M2.5*9 (NL) Green Call out M2.5*3 (NL) Red Call out Quantity 1 1 7. Lift the mainboard to expose the DC-IN jack and USB cable. Screw Type 8. Remove the DC-IN jack and USB cable as shown. 80 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 91
9. Grasp the mainboard by both sides and pivot upwards to remove. CAUTION: Ensure the I/O ports at the bottom of the mainboard are clear of the bottom base to prevent damage to the mainboard. Chapter 3 81 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 92
Removing the USB Board 1. Remove the mainboard. See "Removing the Mainboard" on page 79. 2. Remove cable from the USB board. 3. Remove the two securing screws from the USB board and lift clear of the chassis. 82 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 93
Removing the RJ-11 Port 1. See "Removing the Mainboard" on page 79. 2. Disconnect the RJ-11 cable from the modem module. 3. Grasp the cable and gently lift it out of the housing well. 4. If necessary insert tweezers in the RJ-11 jack, lift the RJ-11 jack from the base. Chapter 3 83 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 94
the Thermal Module 1. See "Removing the Battery Pack" on page 46. 2. See "Removing the LCD Module" on page 65. 3. See "Removing the Upper Cover" on page 67. 4. See "Removing the Mainboard" on page 79. 5. Remove the eight securing screws from the Thermal Modules. Step CPU Thermal Module (red - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 95
7. Lift the Thermal Module clear of the Mainboard. Chapter 3 85 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 96
the CPU 1. See "Removing the Battery Pack" on page 46. 2. See "Removing the Upper Cover" on page 67. 3. See "Removing the Mainboard" on page 79. 4. See "Removing the Thermal Module" on page 84. 5. Using a flat screwdriver, turn the CPU socket latch counter-clockwise 180° to release the CPU. 6. Lift - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 97
the VGA Module 1. Remove the mainboard. See "Removing the Mainboard" on page 79. 2. Remove the two securing screws from the VGA Module. Step VGA Module Size M2*4-NI (NL) Quantity 2 Screw Type 3. The VGA module lifts automatically from the mainboard. Remove the VGA Module as shown. Chapter - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 98
LCD Module Disassembly Process LCD Module Disassembly Flowchart Screw List Step LCD Bezel Inverter Board Camera Module LCD Panel LCD Brackets Screw M2.5*5 (NL) M2.5*5 (NL) M2*3 (NL) M2.5*5 (NL) M2*3 (NL) Quantity 4 1 2 2 8 Color Black Black Black Black Black Part No. MA000007YG0 MA000007YG0 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 99
the LCD Bezel 1. Remove the LCD module. See "Removing the LCD Module" on page 65. 2. Remove the two upper and two lower bezel screw caps. Remove the four securing screws from the LCD module. Step LCD Bezel Size M2.5*5 (NL) Quantity 4 3. Lift up the bezel, topside first, and remove it from the - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 100
tapes from the left and right sides of the Inverter board as shown. 3. Remove the two securing screws from the Inverter board and lift the board clear of the LCD Module. Step Inverter Board Size M2.5*6 (NL) Quantity 2 4. Remove the Inverter Board from the LCD Module. Screw Type 90 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 101
Removing the Camera Module 1. Remove the LCD Bezel. See "Removing the LCD Bezel" on page 89. 2. Disconnect the Camera Module cable as shown. 3. Remove the two securing screws from the Camera Module bracket. Step Camera Module bracket Size M2*3 (NL) Quantity 2 Screw Type Chapter 3 91 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 102
4. Lift the Camera Bracket with the Camera Module (A) and remove the single securing screw (B). B A Step Camera Board Size M2*2.3 Quantity 1 Screw Type 5. Place your finger on the top of the module and pry it away - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 103
Removing the LCD Panel 1. Remove the LCD Bezel. See "Removing the LCD Bezel" on page 89. 2. Lift the LCD Panel clear of the LCD Module, taking care to ensure the cables are free from the back cover. Chapter 3 93 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 104
page 93. 2. Turn the LCD panel over to expose the rear. Peel off the mylar strip and remove the FPC cable. 3. Grip the FPC cable and lift upward to detach the adhesive pads. 4. Remove the eight securing screws (four on each side) from the LCD Panel brackets. Step LCD Brackets Size M2 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 105
did not find this section covered. Please advice. 1. See "Removing the Battery Pack" on page 46. 2. See "Removing the Lower Covers" on page 49. 3. See "Removing the WLAN Module" on page 52. 4. See "Removing the LCD Panel" on page 93. 5. Remove the strips holding the antenna cables in place. Ensure - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 106
Removing the MIC Module 1. Remove the LCD panel. See "Removing the LCD Panel" on page 93. 2. Remove the strips holding the MIC Module cable in place. Ensure the cable is free from obstructions. 3. Remove the MIC cable and Module from the LCD module. 96 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 107
LCD Module Reassembly Procedure Replacing the LCD Panel 1. Align the LCD brackets with the eight screw holes (four on each side) on the LCD Panel as shown. 2. Secure the LCD brackets to the LCD panel. 3. Turn the panel over. Insert the LCD Panel cable into the LCD Panel as shown. Chapter 3 97 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 108
4. Replace the MIC cable under the mylar tab strips, and replace the MIC as shown. Secure the cable by pressing down on the strips. 5. Replace the antenna cables and assembly. 6. Replace the tabs securing the left and right antennas to the LCD module. 7. Replace the strips holding the antenna cables - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 109
8. Secure the cable by pressing down on the securing 9. Align the hinges with the LCD back cover and strip. replace the LCD panel. 10. Replace the camera board in the bracket. 11. Replace the securing screw on - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 110
14. Connect the Camera Module cable as shown. 15. Connect the right Inverter board cable as shown. 16. Connect the left Inverter board cable as shown. 17. Replace the adhesive strips on the left and right sides of the Inverter board as shown NOTE: Tuck the cables securely to prevent damage to - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 111
Replacing the LCD Bezel 1. Align the edge of the bezel with the bottom cover and replace the LCD Module. 2. Replace the four securing screws and the four screw caps on the LCD module. Chapter 3 101 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 112
as shown. 2. Replace the two securing screws on the VGA Module. Replacing the CPU 1. Carefully turn the mainboard upside down (CPU 2. Using a flat-tipped screw driver, lock the CPU in side up), and insert the CPU into the CPU bracket the socket as shown. as shown. 102 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 113
Replacing the Thermal Module 1. Align and place the Thermal Module in the on the mainboard as shown. 2. Connect the fan module cable to the mainboard. 3. Replace the eight securing screws from the Thermal Module. Replacing the RJ-11 Port 1. Insert the RJ-11 port into the base as shown. 2. Grasp - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 114
3. Connect the RJ-11 cable to the modem module as shown. 104 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 115
under the mainboard as shown. 2. Replace the power jack in the Lower Cover and secure by pressing the cable in the housing well. 3. Replace the Bluetooth connector as shown. 4. Ensure that the Mainboard is face up. Place the Mainboard in the chassis, rear edge first, and press down to install - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 116
cable as shown . Replacing the USB Board 1. Replace the USB board on the lower base and secure with the single screw (provided). 2. With the mainboard removed from the lower base, replace the USB cable. 106 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 117
Replacing the Bluetooth Board 1. Position the module over the aligning pins and insert in place. 2. Replace the bluetooth cable as shown. 3. Replace the adhesive strip to secure the cable. Replacing the Right Speaker Module 1. Replace the speaker module on the lower cover as - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 118
2. Replace the two securing screws. 108 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 119
Replacing the Launch Board 1. Insert the left edge of the Launch Board into place 2. Replace the two securing screws and pivot the board to replace in the lower base. . 3. Connect the launch board cable to the mainboard. Chapter 3 109 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 120
. 2. Replace the bracket as shown. 3. Replace the single securing screw. Replacing the Touch Pad Bracket IMPORTANT:The Touch Pad cannot be removed individually. To replace the Touch Pad, replace the entire Upper Cover. 1. Replace the Touch Pad bracket. 2. Replace the single securing screws - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 121
3. Replace the adhesive strip over the Touch Pad. 4. Replace the Touch Pad FFC as shown. Replacing the Left Speaker Module 1. Align and replace the Speaker Module in the upper 2. Replace the two securing screws as shown. case. 3. Replace the adhesive strip to secure the cable in place. Replacing - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 122
2. Connect the seven cables on the mainboard as shown. AB C G D F E 112 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 123
panel. 4. Turn the computer over. Replace the sixteen screws on the bottom panel. Replacing the LCD Module 1. Carefully align the LCD module over the hinge sockets and lower the module into the chassis. 2. Replace the four securing screws (two on each side) securing the LCD module. Chapter 3 113 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 124
3. Connect the LCD, MIC and back light cables. 4. Turn the computer over and replace the two securing screws on the bottom of the chassis. 114 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 125
Replacing the Antenna Cables Ensure that the three Antenna cables pass through the Mainboard and are accessible from the underside of lower cover. 1. Replace the Antenna cables in the housing well as 2. Ensure the cables sit under the retaining brackets shown. in the housing well. 3. Insert the - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 126
5. Replace the Antenna Cables in the housing well in the bottom base as shown. 6. Turn the computer over and replace the FFC cables. 116 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 127
1. Align the FFC with the connector and press the latch down to secure. 2. Turn the keyboard over and press down to secure. 3. Replace the two securing screws. Replacing the Switch Cover 1. Insert the back of the Switch Cover as shown and 2. - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 128
3. Turn the computer over and replace the five securing screws. 118 Chapter 3 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 129
Replacing the WLAN Module 1. Insert the WLAN board into the WLAN socket. 2. Replace the two screws to secure the module. 3. Connect the two antenna cables to the module. Replacing the Hard Disk Drive Module 1. Place the HDD in the HDD carrier. 2. Replace the four screws to secure the carrier. - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 130
HDD holder over the HDD. 4. Insert the back first and angle the HDD in place. Replacing the DIMM Modules NOTE: To replace DIMM Module 2, first remove DIMM Module 1. In this procedure, only DIMM Module 1 is shown. 1. Insert the DIMM Module flush with the connector and press down to lock in place - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 131
Replacing the ODD Module 1. With the ODD tray in the eject position, replace the 2. Turn the ODD over and replace the three securing ODD cover on the new ODD Module. screws. 3. Slide Module in chassis and press until Module is 4. Replace the single securing screw as shown. flush with chassis. - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 132
3. Replace the WLAN Cover. 4. Replace the screw to secure in place. 5. Replace HDD Cover. 6. Replace the two screws to secure in place. Replacing the NewCard and SD Card Trays 1. Insert the NewCard and push into the slot until flush with the chassis cover. 2. Insert the SD Card and push into - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 133
Troubleshooting Chapter 4 Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer Page 127 Internal Keyboard Failure Page 127 Bluetooth Failure Page 136 Robson Module Failure Page 137 Acer - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 134
" on page 138) and fan airways are free of obstructions. 5. Disable the power management settings in the BIOS to ensure they are not the cause of the problem (see "Power" on page 33). 6. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 135
problem. 1. Make sure that the internal display is selected. On this notebook model, switching between the internal display and the external display is done by pressing Fn+F5. Reference Product pages for specific devices including port replicators or docking stations. Remove any memory cards and CD/ - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 136
), the LCD is faulty and should be replaced. See "Disassembly Process" on page 44. 4. Adjust the brightness to its highest level. See the User Manual for instructions on adjusting settings. NOTE: Ensure that the computer is not running on battery alone as this may reduce display brightness. If the - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 137
If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 127 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 138
doesn't work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: 128 Chapter 4 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 139
the audio driver to the previous version, if updated recently. 4. Remove and reinstall the audio driver. Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 10. Reinstall the Operating System. 11. If the Issue is still not resolved, see "Online Support - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 140
perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform test. 8. If the Issue is still not resolved, see "Online Support Information" on page 179. 130 Chapter 4 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 141
issue is discovered, follow the onscreen information to resolve the problem. 4. Run the Windows Memory Diagnostic Tool. For more information see Windows Help and Support. 5. Restart the computer and press F2 to enter the BIOS Utility. Check the BIOS settings are correct and that CD/DVD drive is set - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 142
If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: • Audio CDs do not play when loaded • DVDs do not play when loaded • Blank discs - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 143
the device and uninstall and reinstall the driver. d. Check that there are no yellow all media and devices. c. In the Audio CD and DVD Movie fields, select the cannot be changed even Windows is reinstalled or the the factory default. If using different software, refer to the software's user manual. - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 144
to one of the ODDs specified in "Hardware Specifications and Configurations" on page 18. 3. Turn off the power and remove the cover to inspect the connections to the ODD. See "Disassembly Process" on page 44. a. Check for broken connectors on the drive, motherboard, and cables. b. Check for bent or - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 145
USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 135 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 146
/WiMAX fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Bluetooth Function Failure If the Bluetooth function fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: 136 Chapter 4 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 147
fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 137 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 148
Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: 138 Chapter 4 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 149
HDMI Switch Failure If the HDMI Switch fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4 139 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 150
a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 9. Run the Event Viewer to check the events log for errors. For more information see Windows Help and Support. 10. Roll back the mouse driver to the previous version if - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 151
1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • CD-ROM/Diskette drive Module • PC - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 152
02 03 04 08 09 0A 0B 0D 0E 12 13 14 15 2F 10 11 31 A4 A5 32 33 34 35 36 8A 37 38 39 3A 3B 3C 3D Driver Name CpuIo Cf9Reset PcRtc StatusCode Variable SmmVariable EmuVariable TcgDxe PhysicalPresence TpmDriver TcgSmm PhysicalPresenceReadyToBoot DataHubRecordPolicy Undi SNP BC PxeDhcp4 Ebc - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 153
49 4A 4B C1 C8 4C 52 CE 54 51 76 55 56 D9 CC D0 f9 D1 D2 57 58 59 AB AC D7 A6 Driver Name HiiDatabase OemSetupBrowser Font(English) Font(French) Font(Chinese) UnicodeCollation ConPlatform ConSplitter GraphicsConsole Terminal VgaClass SaveMemoryConfig AcpiSupport AcpiPlatform DataHub DataHubStdErr - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 154
POST Keys and Messages The following keys are available during POST. Key F2 F12 Function Enter into Setup Menu Enter into Boot Manager The following messages display during POST: Before press function key CPUID: XXXXXX Press F2 go to Setup Utility Press F12 go to Boot Manager Press [PXE HOT KEY - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 155
Conn. (Right) Internal K/B Conn. Internal Mic. Conn. (analog) Function Board Conn. Button Board Conn. Touch Pad Board Conn. Finger Printer Board Conn. Bluetooth Conn. Location JLVDS1 JMDC1 JPCM1 SW1 SW2 U10 U18 U16 Chapter 5 Description LVDS Conn. MDC Conn. PCMCIA Conn. Touch Pad button (Left - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 156
. DC-in Cable Conn. Battery Pin Header (connection with Battery Board) Cable Dock Conn. RJ45 Conn. CRT Conn. HDMI Conn. USB Conn. USB Bluetooth Switch North Bridge Giga LAN Controller (BCM5764M) DVI/ HDMI Switch (PI3HDMI412ADZBEX) Card Reader Host Controller (JMB385) PCMCIA Controller (OZ601TN) Audio - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 157
the standard operating procedures of clearing password and BIOS recovery for TravelMate 4730/4730G. TravelMate 4730/4730G provide one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check Hardware Open Gap Description R376 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 158
. To use this function, it is strongly recommended to have the AC adapter and Battery present. If this function is enabled, the system will force the BIOS to enter a special BIOS block, called Boot Block. Steps for BIOS Recovery by Crisis Disk: Before doing this, one Crisis Disk should be prepared - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 159
Unit) listing in global configurations of TravelMate 4730/4730G. Refer to this chapter whenever ordering for parts to repair or for RMA ( part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 160
TravelMate 4730/4730G Exploded Diagrams Main Module 8 1 2 9 3 4 5 6 10 7 Item 1 2 3 4 5 Description Keyboard Upper Case Mainboard CPU Thermal Module Part No. KB.INT00.002 60.TQ602.001 TBD TBD 60.TQ602.006 Item 6 7 8 9 10 Description DC in cable Lower Case Middle Cover Modem Battery Board - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 161
5 10 11 Item 1 2 3 4 5 6 Description Camera Module Camera Bracket Part No. 57.TQ602.001 33.TQ602.006 LCD Cable LCD Bracket Left Antenna Left LCD MIC Cable LCD Bracket Right Antenna Right Inverter Board LCD Module Part No. 23.TQ602.004 33.TQ602.004 50.TQ602.006 19.TQ602.001 LK.14105.019 Chapter - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 162
TravelMate 4730/4730G FRU List Category Adapter Battery Description ADAPTER 65W 3PIN DELTA SADP-65KB ADAPTER 65W 3PIN LITEON PA-1650-02AC JALA0 ADAPTER 65W 3PIN HIPRO AC-OK065B13 ADAPTER 90W 3PIN DELTA ADP-90SB BBEA ADAPTER 90W 3PIN LITEON PA-1900-24AR ADAPTER 90W 3PIN HIPRO AC-OL093B13P BATTERY - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 163
Category Description VGA BOARD-NB9MGS256MB Acer P/N VG.9MG06.002 Cable HDMI BOARD-UMA HALF MINI CARD 533AN_HMWG-INTEL HALF MINI CARD 512AN_HMWG-INTEL BLUE TOOTH CABLE RJ11 CABLE USB CABLE DC-IN CABLE 65W (UMA) DC- - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 164
3 PIN POWER CORD SOUTH AFRICA 3 PIN POWER CORD KOERA 3 PIN POWER CORD ISRAEL 3 PIN POWER CORD INDIA 3 PIN POWER CORD TWN 3 PIN Case/Cover/Bracket/Assembly MIDDLE COVER FINGER PRINT BOARD BRACKET FOR W/FP Acer P/N 27.TAVV5.001 27.TAVV5.002 27.TAVV5.003 27.TAVV5.004 27.TAVV5.005 27.TAVV5 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 165
Category RAM DOOR Description HDD DOOR FOR DASP Acer P/N 42.TQ602.005 42.TQ602.006 MINI DOOR PCMCIA DUMMY CARD SD DUMMY CARD 42.TQ602.007 42.TQ602.008 42.TQ602.009 CPU/Processor - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 166
Category Combo Drive Description DVD/CDRW COMBO DRIVE TOSHIBA TS-L463A DVD/CDRW COMBO DRIVE SONY CRX890S Acer P/N KO.02401.006 KO.0240E.009 ODD BEZEL-COMBO ODD BRACKET 42.TQ602.010 33.TQ602.001 DVD SUPER MULTI DRIVE PIONEER DVR-TD08RS DVD - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 167
Category HDD/Hard Disk Drive Description Acer P/N HDD SATA 120G 5400RPM HGST HT542512K9SA00 HDD SATA 120G 5400RPM TOSHIBA MK1246GSX HDD SATA 120G 5400RPM SEAGATE ST9120817AS HDD KH.25004.001 KH.25001.011 KH.25008.018 33.TQ602.002 HDD SHIELDING ASSY-DASP 33.TQ602.003 Keyboard Chapter 6 157 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 168
SWEDISH (SD/FN) BLACK TM KEYBOARD SWITZERLAND BLACK TM KEYBOARD THAILAND BLACK TM KEYBOARD TURKISH BLACK TM KEYBOARD UK BLACK TM KEYBOARD HEBREW BLACK TM KEYBOARD JP BLACK TM KEYBOARD ARABIC/FRENCH (AR/FR) BLACK TM KEYBOARD CANADIAN/ENGLISH (CB) BLACK TM Acer P/N KB.INT00.002 KB.INT00.035 KB - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 169
Category Description LCD COVER ASSY-PLASTIC LCD BEZEL FOR CCD LCD BRACKET-R LCD BRACKET-L Acer P/N 60.TQ602.003 60.TQ602.005 33.TQ602.004 33.TQ602.005 Chapter 6 CAMERA 0.3M CAMERA BRACKET SCREW PAD 57.TQ602.001 33.TQ602.006 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 170
Category Description LCD COVER ASSY-MG LCD BEZEL FOR CCD LCD BRACKET-R LCD BRACKET-L Acer P/N 60.TQ602.004 60.TQ602.005 33.TQ602.004 33.TQ602.005 CAMERA 0.3M CAMERA BRACKET SCREW PAD 57.TQ602.001 33.TQ602.006 47. - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 171
Category Description LCD COVER ASSY-PLASTIC LCD BEZEL FOR CCD LCD BRACKET-R LCD BRACKET-L Acer P/N 60.TQ602.003 60.TQ602.005 33.TQ602.004 33.TQ602.005 Chapter 6 CAMERA 0.3M CAMERA BRACKET SCREW PAD 57.TQ602.001 33.TQ602.006 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 172
ASSY-MG LCD BEZEL FOR CCD LCD BRACKET-R LCD BRACKET-L Mainboard CAMERA 0.3M CAMERA BRACKET SCREW PAD MB ASSY-UMA MB ASSY-DIS CPU SUPPORT BRIDGE Acer P/N 60.TQ602.004 60.TQ602.005 33.TQ602.004 33.TQ602.005 57.TQ602.001 33.TQ602.006 47.TQ602.001 TBD TBD TBD 162 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 173
Category Memory Thermal Module Description Acer P/N RAM 512MB DDRII 667 NANYA NT512T64UH8B0FN-3C RAM 512MB DDRII 667 SAMSUNG M470T6464QZ3CE6 RAM 512MB DDRII 667 HYNIX HYMP164S64CP6-Y5 RAM 1GB DDRII 667 NANYA - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 174
NL) M2.5*9(NL) M2*2.3(NL) M2*3 (NL) M2*5 M3*3 (NL) M2*3 (VGA) M2.5*3 (AMD_CPU) M2.5*3.2 (INTEL) DIS-THE-SCREW M2.5*4 Description Acer P/N MA000005WG0 MA000006WG0 MACK25090G0 MACF20001G0 MA0000060G0 MA000004TG0 MCDK03030G0 MA0000096G0 AM01O000300 MA000006C00 AM043000D00 MA0000005G0 164 Chapter 6 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 175
Chapter 6 165 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 176
and Configuration Appendix A TravelMate 4730/4730G Series Model TM4730842G25Mn Portuguese PA ACLA- Spanish PA ACLA- Spanish China China China Hong Kong AAP Singapore AAP Singapore AAP Thailand Acer Part no LX.TQ60Z.006 LX.TQ60Z.001 LX.TQ60Z.002 LX.TQ60Z.003 LX.TQ60Z.004 LX.TQ60Z. - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 177
AAP Singapore AAP Singapore AAP Singapore AAP Singapore AAP Singapore AAP Singapore AAP Singapore China China China China China Hong Kong EME A Eastern Europe Acer Part no LX.TQ60Z.007 LX.TQ60Z.008 LX.TQ60Z.009 LX.TQ60C.002 LX.TQ60Z.010 LX.TQ60X.008 LX.TQ60X.009 LX.TQ60Z.011 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 178
Country Singapore Singapore Eastern Europe Thailand WW Middle East Czech WW GCTWN USA Canada ACLAPortuguese ACLASpanish ACLASpanish USA Australia/ New Zealand Thailand Thailand Thailand Acer Part no LX.TQ60C.003 LX.TQ60C.004 LX.TQ60Z.021 LX.TQ60Z.022 S2.TQ60Z.001 LX.TQ60X.010 LX.TQ60Z.020 S2.TQB0X - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 179
AAP Singapore AAP AAP Australia/ New Zealand Singapore AAP Thailand AAP Thailand AAP Singapore China Hong Kong China China China China China China China China Acer Part no LX.TQB0Z.005 LX.TQB0X.009 LX.TQB0X.007 LX.TQB0X.008 LX.TQB0Z.006 LX.TQB0Z.007 LX.TQB0Z.008 LX.TQB0Z.009 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 180
.4 KS N120GB5.4 KS N160GB5.4 KS N320GB5.4 KS NSM8XS NSM8XS NSM8XS NSM8XS NSM8XS NSM8XS NSM8XS Wireless LAN SP1x2M MW SP1x2M MW SP1x2M MW SP1x2M MW SP1x2M MW SP1x2M MW SP1x2M MW Bluetooth N N N N N N N Finger Print TCS4E TCS4E TCS4E TCS4E TCS4E TCS4E TCS4E SP1x2M N MW TCS4E SP1x2M N MW TCS4E - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 181
.4 6 KS NSM8XS SO1GBII6 SO2GBII6 SO1GBII 6 SO2GBII 6 N160GB5.4 KS N320GB5.4 KS NSM8XS NSM8XS SO1GBII6 SO1GBII N250GB5.4 6 KS NSM8XS Wireless LAN SP3x3M MW Bluetooth BT 2.0 Finger Print TCS4E SP3x3M MW SP3x3M MW BT 2.0 BT 2.0 TCS4E TCS4E SP3x3M MW BT 2.0 TCS4E SP3x3M MW BT - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 182
.4 KS N320GB5.4 KS N320GB5.4 KS N320GB5.4 KS N320GB5.4 KS N320GB5.4 KS N250GB5.4 KS NSM8XS NSM8XS NSM8XS NSM8XS NSM8XS NSM8XS NSM8XS Wireless LAN SP1x2M MW Bluetooth BT 2.0 Finger Print TCS4E SP3x3H MW BT 2.0 TCS4E SP1x2M MW BT 2.0 TCS4E SP1x2M MW BT 2.0 TCS4E SP1x2M MW BT 2.0 TCS4E - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 183
NSM8XS SO1GBII6 N N160GB5.4 KS NSM8XS SO2GBII6 SO2GBII N250GB5.4 6 KS NSM8XS SO1GBII6 SO1GBII N160GB5.4 6 KS NSM8XS Wireless LAN SP3x3M MW SP3x3M MW SP3x3M MW SP3x3M MW SP3x3M MW Bluetooth BT 2.0 BT 2.0 BT 2.0 BT 2.0 BT 2.0 Finger Print TCS4E TCS4E TCS4E TCS4E TCS4E SP1x2M N MW TCS4E - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 184
Appendix A 174 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 185
® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the TravelMate 4730 series Compatibility Test Report released by the Acer - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 186
Microsoft® Windows® Vista Environment Test Vendor Cover Test Mg-A Adapter Test DELTA DELTA Type Mg-A 65W 65W-DE Audio Codec Test Realtek ALC268 Back Cover Test B Cover Normal w/Camera Battery Test SANYO 6CELL2.2 SONY 9CELL2.4 Bluetooth Test Foxconn BT 2.0 Camera Test Suyin 0.3M DV - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 187
667 2GB MT16HTF25664HY-667E1 LF Memory NANYA SO-DIMM DDRII 667 512MB NT512T64UH8B0FN-3C LF 32*16 0.09um Lite-On Conexant -Unizion 1.5_3.3v AUS RD02-D330 NB Chipset McAfee UMA Lan Intel WLAN 533AN_MMWG Shirley Peak MM#895362 Lan Intel WLAN 512AN_MMWG Shirley Peak 5100 MM#895361 Appendix B 177 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 188
178 Appendix B - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 189
valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: • Service guides for all models • User's manuals • Training materials • Bios updates • Software utilities • Spare parts - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 190
180 Appendix C - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 191
37 Antennas 95 B Battery Pack 46 BIOS package 18 ROM size 18 ROM type 18 vendor 18 Version 18 BIOS Supports protocol 18 BIOS Utility 25-37 Advanced 28 Boot 35 Exit 36 Navigating 25 Onboard Device Configuration 31 Power 33 Save and Exit 36 Security 30 System Security 36 Bluetooth module 77 Board - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 192
Unit Disassembly Flowchart 58 Mainboard 79 media access on indicator 10 MediaTouch Button Failure 138 Memory Check 124 Model Definition 166 Modem Failure 135 Modem Module 78 N No Display Issue 125 Notebook Manager hotkey 14 num lock on indicator 10 O ODD Failure 132 Online Support Information 179 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 193
Wireless Function Failure 136 WLAN Board 52 183 - Acer TravelMate 4730G | TravelMate 4730/4730G Service Guide - Page 194
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