Acer TravelMate 620 TravelMate 620 Service Guide
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- Acer TravelMate 620 | TravelMate 620 Service Guide - Page 1
TravelMate 620 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 91.42S01.001 PRINTED IN TAIWAN - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 2
Revision History Please refer to the table below for the updates made on TravelMate 620 service guide. Date Chapter Updates II - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 4
additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. IV - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 5
supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 6
VI - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 7
Hardware Specifications and Configurations 19 Chapter 2 System Utilities 31 BIOS Setup Utility 31 Navigating the BIOS Utility 31 System Information 32 Basic System Settings 33 Startup Configuration 34 Onboard Device Configuration 36 System Security 37 Load Default Settings 39 BIOS Flash - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 8
64 Keyboard or Auxiliary Input Device Check 65 Memory Check 65 Power System Check 65 Touchpad Check 67 Power-On Self-Test (POST) Error Message 68 Index of Error Messages 69 Index of Symptom-to-FRU Error Message 72 Intermittent Problems 75 Undetermined Problems 76 Index of AFlash BIOS Error - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 9
processor with 512 KB L2 cache and Intel® SpeedStepTM technology support ! 64-bit memory bus ! Modular bay (removable CD or DVD drive) ! External USB floppy drive ! High-capacity, Enhanced-IDE hard disk ! Li-Ion main battery pack ! Power management system with ACPI (Advanced Configuration Power - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 10
One SmartBus slot Upgradeable memory Removable drives EasyPort port replicator Keyboard and Pointing Device ! 84-/85-key Windows keyboard ! Ergonomically-centered port (ECP/EPP compliant) One external monitor port One PS/2 keyboard/mouse port One audio line-out jack One microphone-in jack Two USB - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 11
System Block Diagram CLK. GEN. ICS 950806 SO-DIMM*2 MEM BUS Primary EIDE HDD Modular Bay CDROM (FDD) USB X2 (Bluetooth) RF CONN. Mobile CPU Tualatin CRT HOST BUS Almador-M GMCH version: A5 HUB I/F ICH3-M VCH CMOS BAT TV Encoder CH7011 LAN PCI BUS LCD TV Power SW TI2216 1394 TSB43AA22 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 12
16 TRI Choke 17 Microphone in port 18 LCD Cover Switch Connector 19 LED/Inverter Board Connector 20 CPU Socket 21 FAN Connector 22 SW2 setting Chapter 1 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 13
Connector 11 Port Replicator 12 FAN Connector 13 PS/2 Port 14 USB Port 15 DC-in Port 23 Touchpad Connector 24 Keyboard Connector 25 RTC Battery Connector 26 External CD/DVD-ROM Module Connector 27 Speaker Connector 28 Speaker Connector 29 To main board connector 30 Cardbus - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 14
Bottom View 1 Modem Connector 2 Modem board socket 3 FIR 4 RF Module Connector 5 DIMM socket 2 6 DIMM socket 1 7 Modem Connector 6 Chapter 1 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 15
screen Touchpad Click buttons (left, center and right) Palmrest Keyboard Status indicators Infrared port Microphone Speaker Description Also called LCD ( buttons; the center button serves as a scroll up/down button. Comfortable support area for your hands when you use the computer. Inputs data into - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 16
two Type II 16-bit PC Card(s) or 32-bit CardBus PC Card(s). 6 PC Card Eject buttons Eject the selected PC Card from the slot. 7 Battery bay Houses the computer's battery pack. 8 Video capture kit slot Accepts the video capture kit option on the left side of the computer. 8 Chapter 1 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 17
Right Panel # Item Description 1 Video capture kit slot Accepts the video capture kit option on the right side of the computer. 2 AcerMedia drive bay Houses a removable media drive module. 3 AcerMedia indicator Lights up when the AcerMedia - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 18
Rear Panel # Icon Item Description 1 Power jack Connects to an AC adapter 2 USB ports (two) Connect to Universal Serial Bus devices (e.g., USB mouse, USB camera). 3 PS/2 port Connects to any PS/2-compatible device (e.g., PS/2 mouse). 4 External display port Connects to a display - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 19
3 Hard disk bay Houses the computer's hard disk (secured by a screw). 4 Battery release latch Unlatches the battery to remove the battery pack. 5 Memory compartment Houses the computer's main memory. 6 Mini docking connector Connects to DockMate V mini docking station. 7 AcerMedia bay - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 20
the computer while the cover is closed. # Icon Function Description 1 Wireless Lights when the Blue-Tooth/Wireless LAN Communication capabilities are enabled. 2 Power Lights when the computer is on. Blinks when a battery-low condition occurs. 3 Sleep Lights when the computer enters - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 21
Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock Num Lock (Fn-F11) Scroll Lock (Fn-F12) Description When - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 22
Number keys on embedded Type numbers in a normal keypad manner. Cursor-control keys on embedded keypad Hold j while using cursor-control keys. Main keyboard keys Hold Fn while typing letters on embedded keypad. Num Lock Off Hold Fn while using cursorcontrol keys. Type the letters in a normal - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 23
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Windows logo key Application key Icon Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 24
like screen contrast and brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the and their functions. Accesses the notebook's configuration utility. Power Management Scheme by the computer (function available if supported by operating system). Puts the computer - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 25
Hot Key Fn-down Icon Function Volume down Description Decreases the speaker volume. Chapter 1 17 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 26
Launch Keys Located at the top of the keyboard are five buttons. These buttons are called launch keys. They are designated as P1, P2, P3, Mail button and Web browser button. By default, buttons P1and P2 are users programmable. The mail button is used to launch the mail application. The LED of the - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 27
means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. NOTE: When using an external USB or serial mouse, you can press Fn + r to disable the touchpad. If you are using an external PS/2 mouse - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 28
1.25V Specification Acer V 3.3 Flash ROM 512KB 32-pin TSOP ACPI 1.0b, APM 1.2, PC Card 95, SM BIOS 2.3, EPP/IEEE 1284, ECP/ IEEE 1284 1.7 & 1.9, IrDA, PCI 2.2, PnP 1.0a, DMI 2.0, PS/2 keyboard and mouse, USB, VESA VGA BIOS, DDC-2B, CD-ROM bootable, Windows keyboard Microsoft Simple Boot Flag Set by - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 29
table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. LAN Interface Item Chipset Supports LAN protocol LAN connector type LAN connector location Intel 82562 ET 10/100 Mbps RJ45 Rear side Specification Modem Interface Item Chipset - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 30
RPM 512KB ATA-5 216 100 MB/Sec. Ultra DMA mode-5 5V(DC) +/- 5% Specification IBM Travelstar 20GN IC25N020ATDA04 IBM Travelstar 30GN IC25N030ATDA04 20000 30000 512 512 3 4 16 16 2 4200 RPM 2 4200 RPM 2048KB ATA-5 216 100 MB/Sec. Ultra DMA mode-5 2048KB ATA-5 235 100 MB/Sec. Ultra DMA - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 31
voltage Supports ZV (Zoomed Video) port Graph interface Maximum resolution (LCD) Maximum resolution (CRT) Specification Almador-M Core/2.5V Memory/2.5V No 4X AGP (Accelerated Graphics Port) bus 1600x12000 (32 bit colors) 1800x1440 (32 bit colors) Video Memory Item Fixed or upgradeable Video memory - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 32
Video Resolutions Supports ECP/EPP Optional ECP DMA channel (in BIOS Setup) Optional parallel port I/O address (in BIOS Setup) Optional parallel port IRQ (in BIOS Setup) Specification SMSC LPC47N267 1 Rear side 25-pin D-type connector, in female type Enable/Disable by BIOS Setup Yes (set by BIOS - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 33
One type-III or Two type-II Left side No ZV support Yes (IRQ11) Specification System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk drive controller Keyboard controller RTC Controller Intel Almador-M / ICH3-M SMSC LPC47N267 Realtech ALC - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 34
Internal & external keyboard work simultaneously Yes Specification Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Package configuration Package voltage Specification Sony BTP-30A1 Li-ion 5880 mAH V/cell 9 3 cells in series, 3 series in parallel 11 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 35
) Short circuit protection Electrostatic discharge (ESD) Dielectric Withstand Voltage Primary to secondary Leakage current Regulatory Requirements Delta ADT-60XB D 3P Specification 1.5 A @ 90Vac 0.9 A @ 180Vac 47 - 63 47 - 63 90 - 270 The maximum inrush current will be less than 50A and 100A when - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 36
battery-low condition), but the Hibernation file is invalid or not present. Hibernation Mode When customized functions for power management are set to Hibernation and the corresponding action is taken. Display Standby Mode Keyboard (unpacked) Non-operating (packed) Specification +5~+35 °C -10~+60 °C - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 37
Wireless Communication, Power LED, Sleep LED, Media Activity, Battery Charge, Caps Lock, Num Lock Power Memory Address Map Memory Size Function System BIOS UMB Area VGA BIOS Video memory (VRAM) Conventional memory Function DMA controller-1 Interrupt controller-1 Timer 1 Keyboard controller 38859 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 38
DMA Channel Paraller port 1 Video Controller Function Standard Floppy Disk -1 PCI configuration register Function System timer Keyboard Cascade IR COM1 (Serial port) Reserved #), IEEE 1394 (PIRQ#), 802.11b (PIRQE#), LAN (PIRQTE#) VGA (PIRQA#), USB (PIRQA#, PIRQC#, INTD#), CardBus controller (PIRQB - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 39
also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (while the TravelMate logo is being displayed). Navigating the BIOS Utility There are six menu options: System Information, Basic System Settings, Startup Configuration, Onboard Device - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 40
may refer to a series of numbers and/or characters. The following table describes the information in this screen. Parameter CPU Type & Speed Floppy Disk Drive Hard Disk Drive HDD Serial Number System with System BIOS Version VGA BIOS Version Video RAM Size LAN Device Wireless LAN Device Bluetooth - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 41
Basic System Settings The Basic System Settings screen allows you to set the system date and time. The following table describes the parameters in this screen. Parameter Date Time Description Sets the system date. Sets the system time. Format DDD MMM DD, YYYY (day-of-the-week month day, year) HH - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 42
Startup Configuration The Startup Configuration screen contains parameter values that define how your computer behaves on system startup. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. 34 Chapter 2 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 43
with Celeron CPU which does not support CPU Serial Number feature, this When this flag is set, the ACPI OS will communicate with the BIOS to decide the next Battery Optimized Reversed Boot Drive Sequence There are four priorities that can let the user to specify the boot device sequence. Setting - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 44
in ECP 1 or 3 mode. This parameter is enabled only if Operation Mode is set to ECP. Select default wireless device when system boot. User may select preferred device as default wireless device, or disable all wireless device to prevent unnecessary RF signals. For the model without Bluetooth or - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 45
are the default and suggested parameter settings. Parameter Setup Password Power On Password Hard Disk Password Description Options When set, this password protects the computer and the BIOS None or Present Utility from unauthorized entry. See the following section for instructions on how - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 46
several different levels of protection for your computer and data: ! Setup Password prevents unauthorized entry to the BIOS Utility. Once set, you must key-in this password to gain access to the BIOS Utility. ! Power-On Password secures your computer against unauthorized use. Combine the use of this - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 47
a password. To remove a password, follow the same steps used to set a password, except type nothing in the password boxes. Load Default Settings If you want to restore all parameter settings to their default values, select this menu item and press e. The following dialog box displays. If you would - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 48
BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use IFlash. NOTE: This program contains a readme.txt file. This readme.txt file will introduce on how to use IFlash utility. System Utility Diskette This utility diskette is for the Acer TravelMate 740 notebook - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 49
. PQA Vx_x xx-xx-xx Diag Result SysInfo Option Exit Diag ONE TEST MULTI TEST FULL TEST QUICK TEST One Test performs a single test and Manual checks the selected test items in sequence. Multi Test performs multiple tests of the selected items and check the selected test items in sequence. Full - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 50
test items (see below). PQA Vx_x xx-xx-xx Diag Result Diag MANUALTTeEstSITtems AUTO[ ] SyTstEeSmTBoard [ ] Memory [ ] Keyboard [ ] Video [ ] Parallel Port [ ] Serial Port [ ] Diskette Drive [ ] Hard Disk [ ] CD- refer to "Index of PQA Diagnostic Error Code" for troubleshooting. 42 Chapter 2 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 51
by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the discharge ! Flat screw driver ! Phillips screw driver ! Tweezers ! Plastic Poker ! Hex screw driver ! Plastic flat screw driver NOTE: The screws for - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 52
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 44 Chapter 3 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 53
on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Start Battery A x 2 DIMM Cover CD/DVD - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 54
C x 2 Main Unit C x 2 RTC battery Upper Case Touchpad Frame Touchpad Keyboard Heatsink Plate CPU Screw x 4 CPU Fansink C x 6 CPU C x 1 Lower Case A x 2 Speakers Middle Cover C x 6 LCD Module E x 4 LCD Bezel D x 4 LCD F x 2 Inverter Board G x 6 LCD Bracket A x 2 Daughter Board Main - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 55
Removing the Battery Pack 1. Push the battery release button inward. 2. Slide the battery pack out from the main unit. Chapter 3 47 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 56
Removing the External DIMM Module 1. Remove the 2 screws of the DIMM cover, then remove the DIMM cover from the lower case. 2. Push out the latches on either side of the DIMM socket and remove the DIMM memory. 48 Chapter 3 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 57
Removing the External Modem Combo Card 1. Remove the 2 screws of the DIMM cover and remove the DIMM cover from the lower case. 2. Remove the 2 screws on the modem board and remove the modem board from the main board. 3. Disconnect the modem power cable from the modem board. Chapter 3 49 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 58
Removing the CD-ROM/DVD-ROM Module 1. Push the CD-ROM module release button inward. 2. Slide the CD-ROM module out from the main unit. 50 Chapter 3 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 59
Removing the Hard Disk Drive Module 1. Remove the screw of the hard disk cover, then remove the HDD cover. 2. Pull the plastic tag to remove the HDD module. Chapter 3 51 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 60
the 2 screws on the rear of the unit. 2. Pry up the middle cover from both sides, then remove it from the main unit. Removing the Keyboard 1. See "Removing the Middle Cover" on page 52 2. Remove the 2 screws from the rear of the unit as shown, then poke the - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 61
. Removing the LCD Module 1. See "Removing the Middle Cover" on page 52 2. See "Removing the Keyboard" on page 52 3. Remove the two screws as shown. 4. Disconnect the LED/inverter cable and the LCD coaxial cable from the main board. 5. Release the - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 62
the touchpad board. 4. Remove the touchpad board from the upper case. Removing the CPU 1. See "Removing the Middle Cover" on page 52 2. See "Removing the Keyboard" on page 52 3. Slide the heat sink plate this way, and remove the heat sink plate. 4. Release the 4 screws on the CPU fan sink - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 63
6. Remove the CPU fan sink. 7. Loose up the CPU secure knot. 8. Remove the CPU. Removing the RTC 1. See "Removing the Middle Cover" on page 52 2. See "Removing the Keyboard" on page 52 3. Disconnect the RTC connector from the mainboard. Chapter 3 55 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 64
4. Remove the RTC battery. Separating the Lower Case from the Upper Case 1. See "Removing the Middle Cover" on page 52 2. See "Removing the Keyboard" on page 52 3. Disconnect the touchpad cable from the main board. 4. Disconnect the cover switch cable and the microphone cable from the main board. - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 65
. 6. Remove the main board from the lower case with caution. Removing the PCMCIA Socket 1. See "Removing the Middle Cover" on page 52 2. See "Removing the Keyboard" on page 52 3. See "Removing the CPU" on page 54 4. See "Separating the Lower Case from the Upper Case" on page 56 5. See "Removing the - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 66
8. Detach the PCMCIA socket from the main board. Removing the Modem Power Cable 1. See "Removing the Middle Cover" on page 52 2. See "Removing the Keyboard" on page 52 3. See "Removing the CPU" on page 54 4. See "Separating the Lower Case from the Upper Case" on page 56 5. See "Removing the - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 67
"Removing the Middle Cover" on page 52 2. See "Removing the Keyboard" on page 52 3. See "Removing the LCD Module" on page 53 4. Remove the 4 screw caps from the LCD module. 5. Remove the 4 screws from the LCD module. 6. Remove the video capture kit covers from both sides of the LCD module. 7. Snap - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 68
7. Disconnect the inverter cable from the inverter. Removing the LCD Bracket 1. See "Removing the Middle Cover" on page 52 2. See "Removing the Keyboard" on page 52 3. See "Removing the LCD Module" on page 53 4. See "Removing the LCD Bezel" on page 59 5. Release the 4 screws as shown below. 6. - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 69
8. Remove the left and right LCD brackets. Chapter 3 61 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 70
62 Chapter 3 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 71
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 72
Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. If an error occurs with the internal diskette drive, reconnect - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 73
the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 74
voltage is within the range, do the following: ! Replace the System board. ! If the problem is not corrected, see "Undetermined Problems" on page 76. ! If the voltage is not correct, go to the next step. the operational charge does not work, see "Check the Battery Pack" on page 67. 66 Chapter 4 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 75
and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 76
device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. 68 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 77
external keyboard Monitor type does not match CMOS - Run Setup Run "Load Default Settings" in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn BIOS ROM System board System RAM Failed at offset: nnnn DIMM System board Extended RAM Failed at offset: nnnn DIMM System board System battery - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 78
- Default configuration used Memory size Default Settings" in BIOS Setup Utility. RTC battery System board Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board DIMM BIOS ROM System board None BIOS ROM System board Run "Load Default Settings" in BIOS Setup Utility. RTC battery - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 79
Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter). See "Power System Check" on page 65. Ensure every connector is connected tightly and correctly. Reconnect the DIMM. LED board. - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 80
Sequence Enter BIOS Utility to execute "Load Setup Default Settings", then reboot system. Reconnect the LCD connectors. Keyboard (if System Check" on page 65. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery pack and power adapter). See "Power - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 81
in Sequence PCMCIA slot assembly System board PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Action in Sequence Enter BIOS Setup Utility to execute "Load Default Settings, then reboot system. DIMM System board Speaker-Related - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 82
Print problems. Serial or parallel port device problems. Action in Sequence Enter BIOS Setup Utility to execute "Load Default Settings", then " of BIOS Setup Utility is set to Enabled. Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 83
defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 84
non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: ! Non-Acer devices ! Printer, mouse, and other external devices ! Battery - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 85
Error Message Error Message Hardware Error VPD Checksum Error BIOS Update Program Error System Error Without AC adapter Battery Low Action in Sequence See "System Diagnostic Diskette" on page 40 Reboot the system and then retest with this diskette. Turn off the power and - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 86
main board error Memory error Keyboard error Video error Parallel Port error Serial port or main board error Diskette drive error Hard disk error CD-ROM error Co-processor error Pointing device error Cache test error Action in Sequence Backup battery Reload BIOS default setting. System board DIMM - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 87
Jumper and Connector Locations Top View Chapter 5 Chapter 5 79 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 88
CN14 CN8 CN11 CN20 CN22 Cardbus Socket FAN Connector Line-in Port Parallel Port VGA Port USB Port USB Port LCD FPC Connector Microphone in Port Keyboard Connector External CD/DVD-ROM Module Connector CN23 Battery Connector SW2 Settings CN1 JK1 CN3 CN6 SKT1 JK2 CN28 CN9 CN10 CN21 CN12 IEEE 1394 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 89
Bottom View CN4 CN25 CN26 CN27 RF Module Connector Modem Connector Modem Connector Modem board socket U1 DM2 DM1 FIR DIMM Socket 2 DIMM socket 1 Chapter 5 81 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 90
82 Chapter 5 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 91
of TravelMate 620. Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer service of customer machines. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 92
Exploded Diagram 84 Chapter 6 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 93
TUALA 1.0GMHZ 512K INTEL IC CPU TUALA 1.0G/512K UFCPGA NS MEMORY DIMM 128MB SDIMM 128MB HYS64V16220GDL7.5 LCD 14 LCD 13.3" LG/LP133X8 /IC25N010ATDA04 ASSEMBLY CD-ROM REX Heatsink Keyboard NS CD-ROM 24X MITSUMI/SR243T NS HEATSINK MODULE W/ FAN W/ SCREW 21 KEYBOARD NSK-A6002 TAIWAN CD-ROM 24X - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 94
Cables Picture No. Partname NS INVERTER CABLE Description CABLE INVERTER WIRE NS LCD COAX CABLE 13.3" C.A. COAXIAL 13.3 LG (HI-TEK) Main board Boards NS SPEAKER CABLE RIGHT W/ SPEAKER NS SPEAKER CABLE LEFT NS POWER SWITCH CABLE NS MODEM CABLE NS COVER SWITCH CABLE NS TOUCH PAD CABLE NS - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 95
No. Partname NS MODEM BOARD AMBIT/T60M283.00 3A Description MODEM MDC AMBIT/T60M283.00 3A Battery NS CD-ROM BOARD NS RTC BATTERY 3V T2-610 CD-ROM BOARD BTY COIN 3V CR2032WKA2 210MAH 13 BATTERY SSY BATT PACK LI 2000MAH Case/Cover/Bracket Assembly NS LCD BRACKET RIGHT 13.3" BRACKET RIGHT - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 96
Picture No. Partname NS LCD PANEL 13.3" Description ASSEMBLY LCD PANEL 13.3" NS LCD HINGE PACK 13.3" HINGE PACK 13.3" TM350 11 HDD COVER ASSY HDD COVER NS DIMM COVER NS I/O CHASIS 10 UPPER CASE ASSY DIMM COVER REDSTART ASSY I/O CHASSIS ASSY U-CASE 6 MIDDLE COVER COVER MIDDLE NS TOUCHPAD - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 97
Picture Miscellaneous No. Partname NS SCREW MYLAR NS CAMERA RUBBER Description LCD SCREW MYLAR (MAPI) RUBBER CAMERA TM340 Pointing Device Main board Components Screws Chapter 6 4 PLATE NAME PLATE MODEL NAME NS TOUCHPAD TOUCHPAD SYNAPTICS TM41P-357 NS INTF CHIP 30 PIN IC INTF SW TPS2216IDB - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 98
Picture No. 19 SCREW 20 SCREW 18 SCREW Partname Description SCREW SRW M2.5*8L B/ZN NYLOK 700 SCREW CPU SET FINE M2.5 REDSTART 90 Chapter 6 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 99
Number 620TE 620TX 620TXV 620TLR LCD 13.3" TFT 14.1" TFT 14.1" TFT 15.0" TFT CPU Tualatin 1 G Tualatin 1.066G Tualatin 1.133G Tualatin 1.2 G Memory 64MB 128MB 128MB 128MB HDD 20GB 20GB 20GB 20GB Combo FDD 24X CD-ROM 8X DVD 8X CD-RW Battery Li-Ion Li-Ion Li-Ion Li-Ion Appendix A 91 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 100
92 Appendix A - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 101
2000 and Windows XP environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the TravelMate 740 Compatibility Test Report released by the Acer Mobile System - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 102
56K) ISDN I/O Peripheral I/O - Keyboard I/O - Mouse I/O Projector I/O - Parallel (Printer) 94 Specifications Compaq Color Monitor V70 NEC 20 ) 92G7454/92G7454 Microsoft Natural KBD USB e06401comb Acer 101 keyboard 6311 Logitech USB Wheel Mouse M-BB4B Acer Aspire USB mouse (USB) M-UB48 Logitech - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 103
Others Specifications HP ScanJet 3300C Color Scanner (USB) MY97712194 AcerScan Prisa 620s Sanwa USB -00069 Acer USB Video Capture Kit DVC-V6 Intel Digital Camera Adaptec SlimSCSI APA-1460B NewMedia BUS Toaster PCMCIA to SCSI IBM 340MB MicroDrive + PC Card Adapter 00N8073 Sony Memory - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 104
56K) ISDN I/O Peripheral I/O - Keyboard I/O - Mouse I/O Projector I/O - Parallel (Printer) Specifications Compaq Color Monitor V70 NEC 20" ) 92G7454/92G7454 Microsoft Natural KBD USB e06401comb Acer 101 keyboard 6311 Logitech USB Wheel Mouse M-BB4B Acer Aspire USB mouse (USB) M-UB48 Logitech - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 105
Others Specifications HP ScanJet 3300C Color Scanner (USB) MY97712194 AcerScan Prisa 620s Sanwa USB -00069 Acer USB Video Capture Kit DVC-V6 Intel Digital Camera Adaptec SlimSCSI APA-1460B NewMedia BUS Toaster PCMCIA to SCSI IBM 340MB MicroDrive + PC Card Adapter 00N8073 Sony Memory - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 106
98 Appendix B - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 107
and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: ! Service guides ! User's manuals ! Training materials ! Main manuals ! Bios updates ! Software utilities - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 108
100 Appendix C - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 109
Audio 22, 24 B Battery 25 Battery Pack 47 battery pack charging indicator 11 BIOS 19 package 19 password control 19 ROM size 19 ROM type 19 vendor 19 Version 19 BIOS Setup Utility 31 BIOS Supports protocol 19 BIOS Utility 31-39 Basic System Settings 33 Load Default Settings 39 Navigating 31 Onboard - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 110
on indicator 11 Memory Address Map 28 Memory Address Map 28 Memory Check 65 Microsoft Windows XP Environment Test 96 Model Number Definitions 91 Modem 20 Modem Combo Card external 49 Modem Power Cable Removing 58 N Notebook Manager hotkey 15 num lock on indicator 11 O Online Support Information 99 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 111
40 System Memory 19 System Utilities 31 System Utility Diskette 40 T Temperature 27 Test Compatible Components 93 touchpad hotkey 15 Touchpad Check 67 TouchPad Module Removing 54 Troubleshooting 63 U Undetermined Problems 76 USB 24 utility BIOS 31-39 V Video 22 Resolutions 23 Video controller 24 - Acer TravelMate 620 | TravelMate 620 Service Guide - Page 112
104 Index