Acer TravelMate 6293 TravelMate 6293 Service Guide
Acer TravelMate 6293 Manual
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- Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 1
TravelMate 6293 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 2
Revision History Please refer to the table below for the updates made on TravelMate 6293 Series service guide. Date Chapter Updates II - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 4
conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 5
available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 6
VI - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 7
of Contents System Specifications 1 Features 1 System Block Diagram 4 Board Layort 5 Your Acer Notebook tour 7 Front View 7 Closed Front View 9 Left View 9 Right View 10 Rear View 10 Base View 11 Touchpad 12 Touchpad Basics (with fingerprint reader 12 Using the Keyboard 13 Lock Keys - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 8
71 Phoenix BIOS Beep Codes 75 Index of Symptom-to-FRU Error Message 79 Intermittent Problems 83 Undetermined Problems 83 Top View 85 Jumper and Connector Locations 85 Bottom view 86 FRU (Field Replaceable Unit) List 87 TravelMate 6293 Exploded Diagram 88 TravelMate 6293 FRU List - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 9
hard disk drive with enhanced Acer DASP (Disk Anti-Shock Protection) Optical drive options: z DVD-Super Multi double-layer drive z DVD/CD-RW combo drive 5-in-1 card reader, supporting Secure Digital™ (SD), MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick PRO™ (MS PRO), xD-Picture Card™ (xD - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 10
cell battery pack Power Subsystem ACPI 3.0 79.9 W 7200 mAh 58.8 W 4800 mAh 3-pin 65W AC adapter Input Devices 88-/89-key keyboard Touchpad pointing device I/O Ports Acer ezDock II/ II+ connector PC Card slot (Type II) Acer Bio-Protection fingerprint reader* 5-in-1 card reader (SD - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 11
Ethernet (RJ-45) port Modem (RJ-11) port DC-in jack for AC adapter Environment Temperature: z Operating: 5 °C to 35 °C z Non-operating: -20 °C to 65 °C Humidity (non-condensing): z Operating: 20% to 80% z Non-operating: 20% to 80% NOTE: "*" only for certain models. Chapter 1 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 12
System Block Diagram 4 Chapter 1 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 13
/Board FFC CNTR (For 3G SKU only) 4 CN3 Modem card FFC CNTR 5 CN7 KeyBoard CNTR 6 CN6 Hot Key Board CNTR 7 CN4 BT cable CNTR 8 CN9 Touch Pad CNTR 9 CN11 PCMCIA CNTR 10 CN14 Card Reader CNTR 11 CN13 Modem card CNTR 12 CN15 Speaker Card CNTR 13 CN12 Express card CNTR 14 CN10 USB - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 14
Port 2 CN603 Battery CNTR 3 CN604 Docking CNTR 4 CN602 FAN Cable CNTR 5 Jack600 DC In Jack 6 CN600 VGA Port 7 Jack601 RJ45 8 CN608 HDD CNTR 9 CN609 Wirless Card CNTR 10 CN610 RTC Cattery Cable CNTR 11 Jack603 MIC Jack 12 Jack602 Earphone Jack NOTE: There's no clear CMOS jumper - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 15
Your Acer Notebook tour After knowing your computer features, let us show you around your new TravelMate computer. Front View Chapter 1 7 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 16
mouse buttons. right) *The center button serves as Acer BioProtect fingerprint reader supporting Acer FingerNav 4-way control function. (only for certain model) 11 Easy-launch button Buttons for launching frequently used program. 12 Productivity keys Three productivity keys give users one - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 17
speakers deliver stereo audio output. Enable/disables the Bluetooth function. Enable/disables the wireless function. Interfaces 2.0 devices (e.g., USB mouse, USB camera). 4 PC Card slot Accepts one Type II PC Card. 5 PC Card slot eject Ejects the PC Card from the slot. button Chapter 1 9 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 18
Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MS PRO), and xD-Picture Card. Note: Push to remove/install the card. Only one card can operate at any given time. 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access Lights up - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 19
Houses the computer's battery pack. 2 Battery release latch Releases the battery to remove the battery pack. 3 Battery lock Locks the battery in position. 4 Acer ezDock II/II+ Connects to Acer ezDock II/II+. connector 5 Acer DASP (Disk Protects the hard disk drive from shocks and - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 20
Bio-Protection fingerprint reader (3) supporting Acer FingerNav 4-way control function (only for certain models) to scroll up or down and move left or right a page. This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows Windows Control Panel. 12 Chapter 1 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 21
Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 22
keyboard has two keys that perform Windows-specific functions. Key Windows key Application key Description Pressed alone, this key has the same effect as clicking on the Windows the taskbar by using Windows Flip 3-D Note: Depending on your edition of Windows Vista or Windows XP, some shortcuts may - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 23
in Acer Empowering Technology. Puts the computer in Sleep mode. + + + Display toggle Screen blank Touchpad toggle Switches display output between the display screen, external monitor (if connected) and both. Turns the display screen backlight off to save power. Press - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 24
enabled Fixed in write-back Specification System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Specification IntelGM45 0MB (no on-board - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 25
connector location 56K V.92 RJ11 Left side Specification 3G Module Item Module Name Vendor Supported radio frequency bands UMTS/HSDPA1 GTM380W GTM380E GTM380JD GSM/GPRS/EDGE GTM380W GTM380E GPS2 L1 band Specification Integration Manual Globe Trotter Module GTM380 Option Confidential 850 MHz - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 26
5400 RPM Performance Specifications Buffer size 8M Interface SATA Max. media transfer rate (disk-buffer, Mbytes/s) 100, 150 Data transfer rate (host~buffer, Mbytes/s) Ultra DMA mode-5 100 MB/Sec. DC Power Requirements Voltage tolerance 5V(DC) +/- 5% Specification SEAGATE: ST9120817AS - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 27
Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Support disc formats Loading mechanism Input Voltage Specification and writes DVD+-R Dual 10.Reads and writes DVD-RAM Load: Manual Release: (a) Electrical Release (Release Button) (b) Release by ATAPI command (c) Emergency - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 28
speaker / Quantity Supports PnP DMA channel MODEM Bluetooth Wireless 802.11 a+b+g Wireless 802.11 a+b+g Specification Realtek Specification Specification Built-in ICH9M 2 USB 2.0 Host controller 3 One on the right side; two on the left right side Enable/Disable by BIOS Setup Specification - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 29
Total number of keypads Windows logo key Internal & external keyboard work simultaneously Specification ITE 8512E 88-/89-/92-key Yes Plug USB keyboard to the USB port directly: Yes Battery Item Vendor & Model Name Battery Type Pack capacity Number of battery cell Package configuration Normal - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 30
current Inrush current Efficiency Specification 100V AC to 240V AC, 50Hz to 60Hz 1.6A 50A@115VAC 100A@230VAC 85% min. @115VAC input full load System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Specification All devices in the system - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 31
may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (when "Press to enter Setup" message is prompted on the bottom of screen).. Phoenix TrustedCore Setup Utility Information Main Advanced Security Boot - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 32
made and exit the BIOS Setup Utility. NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully when - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 33
BIOS Version: Genuine Intel (R)® CPU Xxxx XXXX GHz TOSHIBA MK3018GAP-(PM) (Note) Y2554027T (Note) Slimtype DVD-ROM LSD-081-(SM) V1.00 ATI M9+XC V0.1 Serial Number: xxxxxxxxxxxxxxxxxxxx 22 Byte Asset Tag Number: 32 Byte Product Name: TravelMate xxxx 16 Byte Manufacturer Name: Acer - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 34
Boot: [Enabled] Power on display: [Auto ] Network Boot [Enabled] F12 Boot Menu [Disabled] D2D Recovery [Enabled] SATA Mode [AHCI Mode] F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup defaults Esc Exit ←→ Select Menu Enter Select4Sub-Menu F10 Save and Exit NOTE: The screen above is - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 35
Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen is enabled. Option: Enabled or Disabled Auto: During power Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 36
Values F9 Setup defaults ←→ Select Menu Enter Select4Sub-Menu F10 Save and Exit The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Serial port Parallel port Description Format/Option Displays the settings - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 37
Information Main Advanced Security Boot Exit Item specific Help Supervisor Password Is Clear User Password Is Clear HDD Password Is: Clear (Note1) Set Supervisor Password Set User Password Set HDD Password [Enter] [Enter] [Enter] Password on Boot: Currernt TPM StateNote4 Change TPM - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 38
/Option Clear or Set Clear or Set Disabled or Enabled NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don't forget your password. If you forget your password, you may have to return your notebook computer to your dealer to reset it. 30 Chapter 2 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 39
on the screen. 3. Press e. After setting the password, the computer sets the User Password parameter to "Set". 4. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 40
to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 41
Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Phoenix TrustedCore Setup Utility Information Main Advanced Security Boot Exit Item specific Help Boot prioroty order : 1: IDE0 : WDC WD200EB -(PM) 2: IDE1: WDC WD200EB -(PM - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 42
TrustedCore Setup Utility Information Main Advanced Security Boot Exit Item specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving Setup data to CMOS. Load Setup Defaults Load default values for all SETUP - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 43
a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS flash - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 44
Utility This section provide you with removing HDD password method. Remove HDD Password If you key in wrong HDD password for three time, "HDD password error code" would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run unlock6.EXE 1. Key in - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 45
BIOS Flash SOP under DOS Mode 1. USB Floppy into DOS Mode. 2. Dos mode run: phlash16 xxx.rom 3. Restart System. BIOS update SOP 1. Go to SWinFlashn\Applicaion\Properties\Compatibility. 2. Select\Compatibility\Privilege Level\Run this program as an administrator. Chapter 2 37 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 46
3. Execute SWin-Flash Application. 4. Select new BIOS update. 5. Run Flash BIOS.. 38 Chapter 2 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 47
program is running. v Load new BIOS. v Analyze old and new BIOS. v Compatibility. v Read old BIOS. v Save old BIOS to Backup file. v Flash new BIOS. System BIOS was success update. 8. System will be shut down. NOTE: 1. Please input AC adapter when flash BIOS. 2. Close all application when flash - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 48
Crisis disk creation 1. UnZIP the CRISDISK file. 2. Download a new BIOS, rename the BIOS to "BIOS.WPH". 3. Open the CRISDISK file, run the "WINCRIS". 4. Press "Start". 40 Chapter 2 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 49
5. Press 6. Press "Start" 7. Press 8. Wait the disk format complete. Chapter 2 41 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 50
9. Press 10. Press " 關閉 " 11. Wait for the system to create the disk. 12. Press " 確定 " when it's completed. 42 Chapter 2 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 51
13. Press " 否 ". 14. nsert Floppy with the Crisis disk on system. Chapter 2 43 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 52
second) then release all key pads. 2. When system power off, press Fn+ Esc and wait for system to power on again (about 4 seconds) . 3. Crisis disk executing, FDD should be reading for about 15 seconds. 4. System will power off on crisis disk executing completion. 5. Reboot system. 44 Chapter 2 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 53
Trouble shooting 1. If Crisis disk is not working, please check the status of bios.wph file. 2. To fix incorrect bios.wph file format, please uncheck "hide extensions for known file types". Chapter 2 45 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 54
3. Rename it to bios.wph. 46 Chapter 2 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 55
Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer TravelMate 6293 for maintenance and troubleshooting. tweezers NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 56
sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. Display screw list No. SPEC Quantity Location 1 6052B0118301--M2x4.5(40Dx08T) 6 Display A&B Cover - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 57
gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Main - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 58
LCM module disassembly flow chart 50 Chapter 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 59
Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery. Chapter 3 51 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 60
Removing the HDD/Wirless Card/RAM Module/ODD/Express Dummy Card/Card Reader Dummy Module Removing CTO Cover 1. Loose 6 CTO cover screws. 2. Remove CTO cover. Removing the HDD 3. Remove HDD module. 52 Chapter 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 61
Removing the Wirless Card 4. Remove Wireless card antenna. 5. Remove Wireless card. Removing RAM Module 6. Release RAM module from RAM socket. Chapter 3 53 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 62
7. Remove RAM module. Removing BTCB Screws 8. Loose and remove BTCB screws X 16. Removing ODD, Express Dummy Card, Dummy Card Reader 9. Remove ODD module. 54 Chapter 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 63
10. Press express card latch and remove express dummy card. 11. Push dummy card reader and remove the dummy card. Remove Switch Cover 12. Pull Switch cover up. Chapter 3 55 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 64
13. Reverse Switch cover. 14. Disconnect Power/B FFC from the Switch cover. Remove Keyboard 15. Pull Keyboard up. 56 Chapter 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 65
16. Reverse Keyboard. 17. Disconnect K/B FFC from the MB. Remove 3G SIM Card/B, Hotkey/B 18. Loose 3G SIM card board screws X 2. Disconnect SIM card boardFFC. Chapter 3 57 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 66
19. Loose Hotkey board screws X 2. Disconnect Hotkey board FFC. Remove Wireless Antenna from TPCB 20. Remove Wireless antenna from the TPCB 58 Chapter 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 67
Disconnect 3G wireless antenna cable 21. Disconnect 3G module antenna. Disconnect LCM cable, Touchpad FFC, BT cable 22. Disconnect LCM cable. Chapter 3 59 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 68
23. Disconnect Touchpad FFC. 24. Disconnect BT cable. 60 Chapter 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 69
Disassemble LCM screws 25. Loose LCM screws X 4. 26. Remove LCM module Disassemble TPCB 27. Loose TPCB screws X 3. Chapter 3 61 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 70
28. Remove TPCB. Disconnect Modem cable, Wireless card cable, Speaker cable 29. Disconnect Modem cable. 30. Disconnect Wireless cable. 31. Disconnect Speaker cable. 62 Chapter 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 71
Remove Main board 32. Remove M/B from the BTCB. Chapter 3 63 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 72
Disassembly LCM module Remove LCM bezel 3. Remove six LCM bezel mylar. 4. Remove LCM bezel. Remove Inverter board 5. Disconnect Inverter cables. 64 Chapter 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 73
6. Remove Inverter board. Remove LCM hinge screws 7. Loose LCM hinge screws Left side X 3. 8. Loose LCM hinge screws Right side X 3. Chapter 3 65 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 74
Remove CCD cable 9. Disconnect CCD cable. Remove LCD panel 10. Remove LCD panel from the TPDL. 66 Chapter 3 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 75
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 76
correct the problem. Do not replace a non-defective FRU: 1. Reconnect the keyboard cables. 2. Replace the keyboard. 3. Replace the main board. The following auxiliary input devices are supported by this computer: Numeric keypad External keyboard If any of these devices do not work, reconnect the - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 77
in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 78
to correct the problem. 1. Reboot machine and turn fingerprinter power on again. 2. If the function is not work, check device manager to see if the fingerprinter driver status. 3. If the function still fail, replace the mainboard. 5-in1 Card Reader Check If the 5-in-1 Card reader malfunction, Please - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 79
can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 83. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 80
Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn System battery is dead - Replace and run - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 81
System board Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board DIMM BIOS ROM System board None BIOS ROM System board Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board Enter Setup and see if fixed disk and drive A: are properly identified. Diskette - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 82
every connector is connected tightly and correctly Reconnect the DIMM LED board System board Power source (battery pack and power adapter). See "Power System Check" on page 69. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board Reconnect the LCD - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 83
I/O component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory autosize 8254 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 84
copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 85
screen (optional) Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager (PEM) Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 86
timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 87
Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed. Action in Sequence Enter BIOS Utility to execute "Load Setup Default Settings", then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and brightness function key doesn't work). LCD - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 88
the PC Card (PCMCIA) PCMCIA slot pin is damaged. Action in Sequence Power source (battery pack and power adapter). See "Power System Check" on page 69. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery pack and power adapter). See "Power System - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 89
doesn't resume from standby mode after opening the LCD. Battery fuel gauge in Windows doesn't go higher than 90%. System hangs intermittently. Action in Sequence See "Save to Disk (S4)" on page 22 Keyboard (if control is from the keyboard) Hard disk drive System board Press Fn+oand see if the - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 90
correctly. USB does not work correctly Action in Sequence Enter BIOS Setup Utility to execute "Load Default Settings", then reboot system. Reconnect hard disk/CD-ROM/diskette drives. Press Fn+F5, LCD/CRT/Both display switching System board System board Keyboard/Touchpad-Related Symptoms Symptom - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 91
them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Power-on the computer. 5. Determine - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 92
84 Chapter 4 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 93
/Board FFC CNTR (For 3G SKU only) 4 CN3 Modem card FFC CNTR 5 CN7 KeyBoard CNTR 6 CN6 Hot Key Board CNTR 7 CN4 BT cable CNTR 8 CN9 Touch Pad CNTR 9 CN11 PCMCIA CNTR 10 CN14 Card Reader CNTR 11 CN13 Modem card CNTR 12 CN15 Speaker Card CNTR 13 CN12 Express card CNTR 14 CN10 USB - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 94
Port 2 CN603 Battery CNTR 3 CN604 Docking CNTR 4 CN602 FAN Cable CNTR 5 Jack600 DC In Jack 6 CN600 VGA Port 7 Jack601 RJ45 8 CN608 HDD CNTR 9 CN609 Wirless Card CNTR 10 CN610 RTC Cattery Cable CNTR 11 Jack603 MIC Jack 12 Jack602 Earphone Jack NOTE: There's no clear CMOS jumper - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 95
List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 6293. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 96
TravelMate 6293 Exploded Diagram 88 Chapter 6 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 97
TravelMate 6293 FRU List Accessory Category Part Name and Description 3G ANTENNA Acer Part No. 25.TQK0N.001 Adapter Category Battery Category Board Category Part Name and Description ADAPTER 65W 3PINS DELTA SADP-65KB DFA YELLOW 1.7X5.5X11 LF LEVEL4 ADAPTER 65W 3PINS LITEON PA-165002AC 1. - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 98
Acer Part No. 55.TQP0N.002 3G SIMM BOARD 55.TQK0N.001 TOUCHPAD BUTTON BOARD WITH FINGER PRINT 55.TQP0N.003 TOUCHPAD BUTTON BOARD W/O FINGER PRINT 55.TQK0N.002 TOUCHPAD SYNAPTICS TM-00450-001 56.TQP0N.001 MODEM BOARD LITE-ON CONEXANTUNIZION 1.5_3,3V AUS B85247600G FX.22500.021 BLUETOOTH - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 99
LCD/CAMERA CABLE LCD/CAMERA CABLE BLUETOOTH BOARD CABLE Acer Part No. 50.TQP0N.006 50.TQP0N.008 50.TQP0N.007 POWER BUTTON BOARD CABLE 50.TQP0N.001 HOTKEY BOARD CABLE 50.TQP0N.002 TOUCHPAD CABLE 50.TQP0N.004 TOUCAPAD BUTTON BOARD CABLE 50.TQP0N.003 Chapter 6 3G SIMM BOARD CABLE 50.TQK0N - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 100
Name and Description CAMERA 0.3M SUYIN CAMERA 0.3M CHICONY Acer Part No. 57.APQ0N.001 57.APQ0N.002 CASE COVER BRACKET ASSEMBLY Category Part Name and Description LCD COVER 12.1" W/ANTENNA (3G) Acer Part No. 60.TQK0N.003 LCD COVER 12.1" W/ANTENNA 60.TQP0N.005 UPPER CASE WITH FINGER PRINT HOLE - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 101
Name and Description SUPER-MULTI BEZEL COMBO BEZEL BD COMBO BEZEL OPTICAL BRACKET HDD HOLDER UNITLOAD COVER MIDDLE COVER (3G) MIDDLE COVER HDD CONNECTOR HALF MINI-CARD BRACKET Acer Part No. 42.TQP0N.006 42.TQP0N.005 42.TQP0N.007 33.TQP0N.001 42.TLK0N.006 42.TQP0N.002 42.TQK0N.001 42.TQP0N - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 102
PGA 2.4G 1066 25W 3M CPU INTEL CORE2DUAL P8400 PGA 2.26G 3M 1066 25W Acer Part No. KC.96001.DTP KC.94001.DTP KC.95001.DPP KC.86001.DPP KC.84001.DPP Part Name and Description ODD SONY COMBO 12.7MM TRAY DL 24X CRX-890S LF W/O BEZEL SATA ODD PANASONIC SUPER-MULTI DRIVE - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 103
HDD/HARD DISK DRIVER Category HEATSINK Category Part Name and Description HDD 120GB SATA 5400RPM SEAGATE ST9120817AS -22UST0 ML125 LFF/ W:01.01A01 HDD 320GB 5400RPM SATA WD WD3200BEVT-22ZCT0 ML160 LF F/ W:11.01A11 Acer Part No. KH.12001.032 KH.12004.007 KH.12007.014 KH.12008.019 KH.16001.029 KH - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 104
12_13KB-FV3 89KS BLACK IRISH KEYBOARD 12_13KB-FV3 89KS BLACK HUNGARIAN KEYBOARD 12_13KB-FV3 88KS BLACK GREEK KEYBOARD 12_13KB-FV3 89KS BLACK GERMAN KEYBOARD 12_13KB-FV3 89KS BLACK FRENCH KEYBOARD 12_13KB-FV3 89KS BLACK FINNISH KEYBOARD 12_13KB-FV3 89KS BLACK DUTCH Acer Part No. KB.INT00.333 KB - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 105
-FV3 89KS BLACK NORDIC KEYBOARD 12_13KB-FV3 89KS BLACK ENGLISH/CANADIAN FRENCH Acer Part No. KB.INT00.359 KB.INT00.360 KB.INT00.361 KB.INT00.362 KB.INT00.363 KB.INT00.364 KB.INT00.365 KB.INT00.366 KB.INT00.367 KB.INT00.368 Part Name and Description LCD 12.1" WXGA NONE GLARE AU - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 106
LCD CUSHION DOWN HDD INSULATOR Acer Part No. 47.TQP0N.002 47.TQP0N.001 47.TLK0N.005 RUBBER FOOT LEFT RUBBER FOOT MIDDLE-LEFT RUBBER FOOT MIDDLE-RIGHT RUBBER FOOT RIGHT BUMPER DOCK 47.TQP0N.003 47.TQP0N.004 47.TQP0N.005 47.TQP0N.006 47.TLT0N.004 SD DUMMY CARD 42.TQP0N.003 98 - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 107
and Description PCMCIA DUMMY CARD LCD SHIELD (3G) INVETRTER INSULATOR Acer Part No. 42.TQP0N.004 47.TQK0N.001 47.TQP0N.007 SCREW Category SPEAKER Category Part Name and Description SCREW M2.0 2.0MM CROSS NI SCREW M2.5 2.5MM CROSS BNI PATCH SCREW M2.0 4.5MM CROSS BNI PATCH SCREW M2.0 2.5MM - Acer TravelMate 6293 | TravelMate 6293 Service Guide - Page 108
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