Acer TravelMate 8471 Acer TravelMate 8471 Series Service Guide
Acer TravelMate 8471 Manual
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Acer TravelMate 8471 manual content summary:
- Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 1
TravelMate 8471/8431 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 2
Revision History Please refer to the table below for the updates made on TravelMate 8471/8431 service guide. Date Chapter Updates II - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 4
are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 5
it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 6
VI - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 7
View 6 Your Acer Notebook tour 7 Top View 7 Closed Front View 9 Rear view 9 Left View 10 Right View 10 Base view 11 Touchpad Basics (with fingerprint reader 12 Touchpad basics (with two-click buttons 13 Using the Keyboard 14 Lock Keys and embedded numeric keypad 14 Windows Keys 15 Hot - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 8
BIOS Beep Codes 59 Index of Symptom-to-FRU Error Message 63 Intermittent Problems 67 Undetermined Problems 68 Top View 69 Jumper and Connector Locations 69 Bottom View 70 FRU (Field Replaceable Unit) List 71 TravelMate 8471/8431 Exploded Diagram 72 TravelMate 8471/8431 FRU List - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 9
processor* ‰ Intel® Celeron® mobile processor* ‰ Mobile Intel® GS45 Express Chipset ‰ Intel® Wireless WiFi Link 5100* ‰ Acer InviLink™ Nplify™ 802.11b/g/Draft-N* ‰ Acer InviLink™ 802.11b/g* System memory ‰ Dual-Channel SDRAM support ‰ Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using two - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 10
‰ LAN: Gigabit Ethernet; Wake-on-LAN ready Privacy control ‰ Enhanced Acer DASP (Disk Anti-Shock Protection) ‰ Acer Bio-Protection fingerprint solution* ‰ BIOS user, supervisor, HDD passwords ‰ Kensington lock slot Dimensions and weight ‰ 314.9 (W) x 235 (D) x 25.9/29.6 (H) mm (13.46 x 9.25 x 1.01 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 11
35°C z Non-operating: -20°C to 65°C ‰ Humidity (non-condensing): z operating: 20% to 80% z Non-operating: 20% to 80% NOTE: "*" only for certain models. NOTE: The specifications listed above are for reference only. The exact configuration of your - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 12
GbE RTL8111CA P.33 RJ45 System Block Diagram CR Board USB4 WLAN P.33 Audio Board USB3 HUBX4 EASY Port USB 2.0/1.1 EHCI#1 Support S0~S3 state USB7 Camera P.33 USB6 BlueTooth P.33 USB5 Finger Printer P.33 FP Board HDA 24MHz IN IntMic IN Audio Stereo P.36 Codec ALC269X-GR Out SPK Out - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 13
Board Layout Top View TravelMate 8471/8431 M/B layout and connector location TOP view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 14
Bottom View Bottom view No. Name Description 11 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN11 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 15
us show you around your new Acer notebook. Top View No. Icon Item 1 Acer Crystal Eye webcam 2 Microphone Description Web camera for video communication. Internal microphone for sound recording. 3 4 5 6 Chapter 1 Display screen Speakers Keyboard Touchpad Also called Liquid-Crystal Display - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 16
button serves as Acer Bio-Protection fingerprint reader supporting Acer FingerNav 4-way control function (only for certain models). 8 Palmrest Comfortable support area for your hands when you use the computer. 9 Touchpad toggle Turns the internal touchpad on and off. 10 Eject Button - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 17
when in AC mode. Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO (MS PRO), xD-Picture Card (xD). NOTE: Push to remove/install the card. Only one card can operate at any given time. No. Icon Item 1 Battery bay Description Houses the computer's battery pack - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 18
10/100/1000- based network. 2 Ventilation slots Enable the computer to stay cool, even after prolonged use. 3 Acer EasyPort IV Connects to Acer headphones). Right View No. Icon Item 1 USB 2.0 port 2 Optical driver 3 Emergency eject hole 4 DC-in jack Description Connects to USB - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 19
cool, even after cooling fan prolonged use. NOTE: Do not cover or obstruct the opening of the fan. 6 Battery release latch Releases the battery for removal. Chapter 1 11 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 20
Bio-Protection fingerprint reader (3) supporting Acer FingerNav 4-way control function (only for certain models) to scroll up or down and move left or right a page. This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications. Function Execute Select - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 21
the second tap and drag the cursor. NOTE: Illustrations for reference only. The exact configuration of your PC depends on the model purchased. NOTE: When using the touchpad, keep it - and your fingers - your touchpad. It can be disabled under Mouse settings in Windows Control Panel. Chapter 1 13 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 22
numeric keypad*, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad* The keyboard has three lock keys which you can would be to connect an external keypad. When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 23
Keys The keyboard has two keys that perform Windows-specific functions. Key Windows key Application key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 24
> + + + + + + < > + < > + < > + < > Icon Function System property Bluetooth Sleep Display toggle Screen blank Speaker toggle Brightness up Brightness down Volume up Volume down Description Starts System Property for displaying - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 25
package integrated with the Microsoft Windows operating system. Utilizing the uniqueness of one's fingerprint, Acer Bio-Protection Fingerprint Solution incorporates protection against unauthorized access to your computer with centralized password management via Password Bank; easy music player - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 26
is dual-display compatible, allowing two displays to be partitioned independently. Acer GridVista is imple to set up: 1. Run Acer GridVista and select your preferred screen configuration for each display from the taskbar. 2. Drag and drop each window into the appropriate grid. 18 Chapter 1 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 27
schedule or as you need to. To start Acer Backup Manager, press the Acer Backup Manager key above the keyboard. Alternatively, you can go to Start > All Programs > Acer Backup Manager > Acer Backup Manager. This will open the Welcome screen; from this screen you will be taken through the three steps - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 28
NOTE: This feature is only available on certain models. Acer eRecovery Management Acer eRecovery Management is a tool to quickly restore the system. You can back up/restore the factory default image, and reinstall applications and drivers. NOTE: All of the following content is for general reference - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 29
. 1. Click on Start > All Programs > Acer > Acer eRecovery Management. 2. Acer eRecovery Management opens to the Backup page. 3. Select the type of backup (factory default or drivers and applications) you would like to burn to disc. 4. Follow the instructions on screen to complete the process. NOTE - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 30
the system from a factory default image or reinstall applications and drivers. 4. Follow the instructions on screen to complete the process. Restore Windows Vista from backup discs To restore Windows Vista from your previously burned backup discs, you will need to insert the first backup disc - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 31
AVAP) SPEED Wireless LAN Item Module Interface Antenna Pointing Device Item Glide Specification uFCPGA ULV Centrino, PDC, ICPM Up to 6 MB 1.4 G 10W BGA GS45 Intel ICH9M-SFF Specification Specification DDR3 1066MHz DDR3 667 / 800 / 1066 MHz DDR3 667 / 800 / 1066 MHz 8 GB RTL8111CA-VB-GR 10 / 100 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 32
Interface Item Module Antenna controller Bluetooth module Hard Disk Drive Interface Item HDD form factor Media I/F IDE Controller SSD Media size SSD form factor Specification FOX_BRM_2.0 F/W T60H928.11 on board CSR Internal USB 2.0 compliant interface Specification 9.5 mm high/ solid state disks - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 33
Launch key module(Follow spec) Back up key Power consumption key Volume Control Specification 1 (mechanical, Blue/Orange Flash) None 1 (mechanicale, Blue) 1 (mechanical, Green) On KB Software Item Operation system BIOS Specification Vista SP1/SP2, XP, Windows 7 (Ready) Insyde Power Management - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 34
Features Item TPM Finger print PBA 1 Optional 1 Specification FAN Item Not Noise Number as low as possible 1 Specification Physical Characteristics Item Dimensions Thickness (maximum) Weight (incl 1st Battery & super multi ODD) Specification 323.6 (W) x 228 (D) mm 23.3 ~ 27.9mm < 1.7 kg - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 35
, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press m during POST (when "Press to enter Setup" message is prompted on the bottom of screen). Press m to enter setup. The default parameter of F12 Boot Menu is set - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 36
Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press to enter Setup message is prompted on the bottom of screen during shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully when making - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 37
Number System BIOS version VGA BIOS Version Serial number of devices installed on secondary master. Displays system BIOS version. This field displays the VGA firmware version of LAN device is presenting. UUID=32bytes Main The Main screen displays a summary of your computer hardware information, and - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 38
Screen is disabled or enabled. Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 39
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2 31 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 40
screen. Settings in boldface are the default and suggested parameter settings. Parameter Supervisor Password is User Password is HDD Password is Set Supervisor Password Set User Password Set Hdd Passwor Password user password. When user password is set, this password protects the BIOS Setup Utility - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 41
to "Set". 5. If desired, you can enable the Password on boot parameter. 6. When you are done, press u to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. Chapter 2 33 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 42
entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Boot This menu allows the user to decide the order of boot devices to load the operating - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 43
contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 44
‰ Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 45
on how to disassemble the notebook computer TravelMate 8471/8431 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: ‰ Wrist grounding strap and conductive mat for preventing electrostatic discharge ‰ Small Philips screw driver ‰ Philips screwdriver - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 46
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. 38 Chapter 3 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 47
gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Main - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 48
Removing the Battery Pack 1. Release the battery lock. 2. Slide the battery latch then remove the battery. NOTE: Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow local regulations for disposal. 40 Chapter 3 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 49
Removing the HDD and RAM 1. Remove two screws on the HDD cover and remove HDD. Type M2*5(4.5D*0.8T) Number 2 Chapter 3 41 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 50
2. Remove the screw on RAM cover and remove RAM. Type M2*5(4.5D*0.8T) Number 1 NOTE: RTC battery has been highlighted with the yellow circle as above image shows. Please detach the RTC battery and follow local regulations for disposal. 42 Chapter 3 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 51
3. Remove the wireless card. 4. Remove ODD. Chapter 3 43 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 52
5. Use the sleeve to remove the rubber and remove all of the screw on the back of the BAP41. Type M2*5(4.5D*0.8T) Type M2*5(4.5D*0.5T) Remove Keyboard 1. Disconnect five latches on the keyboard. Number 15 Number 5 2. Remove the FFC behind the keyboard. 44 Chapter 3 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 53
Remove FFC of main board and sub board 1. Remove screw and FFC on the topper case and remove the topper case. Type M2*5(4.5D*0.8T) 2. Remove Power Board. Number 8 Chapter 3 45 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 54
3. Remove the FFC and screw on the Wireless board. Type M2*5(4.5D*0.8T) Number 1 4. Remove the FFC on the panel and remove Card reader board. 46 Chapter 3 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 55
5. Remove connector on the audio board and remove two screws on it. 6. Remove the cable on the back of audio board. Type M2*5(4.5D*0.8T) 7. Remove the connector of Bluetooth. Number 1 8. Remove the cable of LCD and Connector of Fan. Chapter 3 47 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 56
9. Remove the mainboard. Remove Panel 1. Remove four screws on the bottom of panel and remove the panel. Type M2*5(4.5D*0.8T) Number 1 48 Chapter 3 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 57
2. Remove four sponges on the LCD and remove four screws under them. Type M2*4(4.5D*0.5T) Type M2*3(4.5D*0.8T) Number 2 Number 2 3. Remove the bezel on the panel and remove four screws on it. Chapter 3 49 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 58
4. Remove LCM cable on the back of panel. Disassembling the External Module Disassembling the HDD Module 1. Remove HDD bezel and get HDD out of cover. 50 Chapter 3 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 59
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer displayed messages on screen. Other symptoms (i.e. LCD display problems or others). Symptoms cannot be re-created (intermittent problems). Go To - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 60
run the Keyboard Test. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU: 1. Reconnect the keyboard cables. 2. Replace the keyboard. 3. Replace the main board. The following auxiliary input devices are supported by this - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 61
instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove in the screen for Current - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 62
. If the battery status indicator does not light up, remove the battery pack and let it return to room temperature screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 63
also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see "Undetermined Problems" on page 68. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of the - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 64
No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Checksum Error. System disabled. Incorrect password is specified. Battery critical LOW. In this situation BIOS will issue 4 short beeps then - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 65
DIMM System board Check the drive is defined with the proper diskette type in BIOS Setup Utility. See "External Diskette Drive Check" on page 52. Check the drive is defined with the proper diskette type in BIOS Setup Utility. System board System board DIMM System board DIMM System board DIMM System - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 66
ROM System board Run "Load Default Settings" in BIOS Setup Utility. RTC battery System board Enter Setup and see if fixed disk and drive A are properly identified. Diskette drive Hard disk drive System board Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 67
bus IDE Initialize Power Management Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory autosize 8254 timer initialization 8237 DMA controller - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 68
adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt "Press F2 to enter SETUP" Disable - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 69
C4h Chapter 4 Beeps 1-2 1 POST Routine Description Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine password (optional) Prepare Boot Initialize DMI parameters Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear screen - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 70
(optional) Initialize notebook docking late Force check (optional) Extended checksum (optional) Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 71
contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal Action in Sequence Enter BIOS Utility to execute "Load Setup Default Settings", then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 72
/ Error System cannot detect the PC Card (PCMCIA). PCMCIA slot pin Windows, multimedia programs, no sound comes from the computer. Internal speakers make noise or emit no sound. Action in Sequence Audio driver LCD. Action in Sequence Keyboard (if control is from the keyboard) Hard disk drive System - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 73
from standby mode after opening the LCD. Battery fuel gauge in Windows doesn't go higher than 90%. System hangs intermittently. Action in Sequence connection board Hard disk drive System board LCD cover switch System board Remove battery pack and let it cool for 2 hours. Refresh battery (continue - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 74
Devices Configuration" of BIOS Setup Utility is set to Enabled. Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more symptom or an error in this list and the problem remains, see "Undetermined Problems" on page 68. 66 Chapter 4 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 75
, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 76
attached devices are supported by the computer. Remove or disconnect all of the following devices: z Non-Acer devices z Printer, mouse, and other external devices z Battery pack z Hard disk drive z DIMM z CD-ROM/Diskette drive Module z PC Cards 4. Power-on the computer. 5. Determine if the problem - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 77
Jumper and Connector Locations Top View Chapter 5 TravelMate 8471/8431 M/B layout and connector location TOP view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 78
Bottom View Bottom view No. Name Description 11 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN11 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 79
Unit) listing in global configurations of TravelMate 8471/ 8431. Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 80
TravelMate 8471/8431 Exploded Diagram 72 Chapter 6 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 81
Chapter 6 73 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 82
74 Chapter 6 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 83
TravelMate 8471/8431 FRU List Accessory Category Part Name and Description WIRELESS ANTENNA LEFT Acer Part No. 50.TTP0N.010 WIRELESS ANTENNA RIGHT 50.TTP0N.011 Adapter Category Battery Category Board Category Part Name and Description ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW (ADP-65MH B - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 84
Name and Description LAN INTEL WLAN 512AG_HMWG SHIRLEY PEAK 5100 MM#897072 WIRELESS LAN BOARD 512AN_HMWG SHIRLEY PEAK 5100 MM#895373 (HALF MINI-CARD) Foxconn Wireless LAN Atheros HB93 1x2 BGN (HM) BLUETOOTH BOARD Foxconn BRM 2046 BT2.1 T60H928.33 Acer Part No. KI.SPH01.005 KI.SPH01.003 NI.23600.046 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 85
W/LABEL POWER CORD 3PIN CHINA POWER CORD SOUTH AFRICA (AIL) POWER CORD 3PIN TAIWAN AUDIO BOARD CABLE Acer Part No. 27.AAMVN.001 27.AAMVN.002 27.AAMVN.008 27.AAMVN.010 27.AAMVN.011 27. .005 27.AAMVN.007 27.APQ0N.001 50.TTP0N.001 BLUETOOTH CABLE RJ45 CABLE 50.TTP0N.002 50.TTP0N.003 Chapter 6 77 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 86
Name and Description SIM CARD BOARD CABLE DC IN BOARD CABLE DC IN BOARD FFC Acer Part No. 50.TTP0N.004 50.TTP0N.005 50.TTP0N.006 HDD TRANSFER BOARD CABLE and Description CCD 1.0M SUYIN CN1014-S36D-OV05-R LAVENDER_G CCD MODULE 1.0M CHICONY Acer Part No. 57.PCR0N.001 57.TTX0N.001 78 Chapter 6 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 87
PAD BRACKET 3G COVER RAM COVER HDD COVER UPPER CASE W/FP UPPER CASE WO/FP LOWER CASE ODD BEZEL ODD BRACKET HDD HOLDER HDD CONNECTOR Acer Part No. 60.TTP0N.001 60.TTP0N.002 60.TTP0N.003 60.TTP0N.004 60.TTP0N.005 60.TTP0N.006 60.TTP0N.007 60.TTP0N - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 88
Name and Description LCD COVER 14" W/CCD LCD BEZEL 14" W/CCD LCD COVER 14" WO/CCD LCD BEZEL 14" WO/CCD LCD HINGE R LCD HINGE L Acer Part No. 60.TTP0N.012 60.TTP0N.013 60.TTP0N.014 60.TTP0N.015 33.TTP0N.001 33.TTP0N.002 DVD RW DRIVE Category Part - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 89
HDD/SSD Category HEATSINK Category Part Name and Description Acer Part No. HDD 160GB 5400RPM SATA SEAGATE ST9160310AS CORSAIR LF F/W:30303 KH.16001.034 LF F/W:01.01A01 Part Name and Description THERMAL MODULE UMA THERMAL MODULE DISCRETE Acer Part No. 60.TTP0N.010 60.TTP0N.011 Chapter 6 81 - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 90
TM4T BAP31 Internal 14 Standard 88KS Black US International Texture Keyboard ACER TM4T BAP31 Internal 14 Standard 88KS Black Arabic Texture Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Belgium Texture Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Brazilian Portuguese Texture - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 91
Standard 88KS Black Russian Texture Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black SLO/CRO Texture Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Spanish Texture Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Sweden Texture Keyboard ACER TM4T BAP31 Internal 14 Standard - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 92
0.055um Memory NANYA SO-DIMM DDRIII 1066 2GB NT2GC64B8HA1NS-BE LF 128*8 0.07um Acer Part No. KN.1GB03.031 KN.1GB04.003 KN.1GB0B.028 KN.1GB09.011 KN 012 KN.2GB0G.014 KN.2GB03.012 Part Name and Description MICROPHONE Acer Part No. 23.TTP0N.001 MISCELLANEOUS Category 84 Part Name and Description HDD - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 93
Name and Description RUBBER HINGE CAP NAMEPLATE TM8471 NAMEPLATE TM8431 Acer Part No. 47.TTP0N.004 40.TTP0N.001 40.TTP0N 5MM 0.8MM NI PATCH SCREW M2*3 PATCH SCREW M2.5*9 SCREW M2.5*7 SCREW M2*3 GROSS SCREW M2*2 Acer Part No. 86.PCR0N.002 86.TTX0N.002 86.AP50N.001 86.PCR0N.005 86.TTP0N.001 86.TTP0N - Acer TravelMate 8471 | Acer TravelMate 8471 Series Service Guide - Page 94
86 Chapter 6