Acer TravelMate P249-G3-MG User Manual
Acer TravelMate P249-G3-MG Manual
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- Acer TravelMate P249-G3-MG | User Manual - Page 1
USER'S MANUAL - Acer TravelMate P249-G3-MG | User Manual - Page 2
2 - © 2018. All Rights Reserved. TravelMate P2 Covers: P249 / P249-G2 / P249-G3 This revision: March 2018 Important This manual contains proprietary information that is protected by copyright laws. The information contained in this manual is subject to change without notice. Some features described - Acer TravelMate P249-G3-MG | User Manual - Page 3
guides 6 Basic care and tips for using your computer 6 Turning your computer off 6 Taking care of your computer 7 Taking care of your AC adapter 8 Cleaning and servicing 8 Your Acer asked questions 62 Requesting service 64 Tips and hints for using Windows 10 ..... 65 How do - Acer TravelMate P249-G3-MG | User Manual - Page 4
How do I check for Windows updates?..... 69 Where can I get more information 69 Troubleshooting 70 Troubleshooting tips 70 Error messages 70 Internet and online security 72 First steps on the net 72 Protecting your computer 72 Choose an Internet Service Provider ........ 72 Network - Acer TravelMate P249-G3-MG | User Manual - Page 5
• Tips and tricks for using the touchpad and keyboard • How to create recovery backups • Guidelines for connecting to a network and using Bluetooth • Information on using Acer's bundled software - Acer TravelMate P249-G3-MG | User Manual - Page 6
utilities, data recovery, expansion options and troubleshooting. Once you have connected to the internet, you can download updates for your computer from: http://go.acer.com/?id=17883 1. The link will open the Acer Support webpage. 2. Scroll down to Drivers and Manuals and search for your model by - Acer TravelMate P249-G3-MG | User Manual - Page 7
the sleep hotkey. • Press the Windows key or select the Windows Start button, select Power > Sleep. • Right-click the Windows Start button > Shut down or sign of it. • Only use the adapter provided with your device, or an Acer- approved adapter to power your device. • Do not expose the computer to - Acer TravelMate P249-G3-MG | User Manual - Page 8
of all equipment plugged into a single wall outlet should not exceed the fuse rating. Cleaning and servicing When cleaning the computer, follow these steps: 1. Turn off the computer. 2. Disconnect the AC adapter does not work normally, please contact your nearest authorized Acer service center. - Acer TravelMate P249-G3-MG | User Manual - Page 9
NOTEBOOK TOUR After setting up your computer as illustrated in the Setup Guide, let us show you around your new Acer computer. Screen view 1 2 34 # Icon Item Description Web camera for video 1 Webcam communication. A light next to the webcam indicates that the webcam is active. 2 Screen - Acer TravelMate P249-G3-MG | User Manual - Page 10
10 - Your Acer notebook tour # Icon Item Description Power indicator Indicates the computer's power status. Indicates the computer's battery 4 status. Battery indicator Charging: The light shows amber when the battery is charging. Fully charged: The light shows blue when in AC mode. - Acer TravelMate P249-G3-MG | User Manual - Page 11
Keyboard view Your Acer notebook tour - 11 4 1 2 3 # Icon Item 1 Keyboard 2 Microphone 3 Touchpad Description For entering data into your computer. See "Using the keyboard" on page 15. Internal microphone for - Acer TravelMate P249-G3-MG | User Manual - Page 12
a display device (e.g., (VGA) port external monitor, LCD projector). 3 Ethernet (RJ-45) Connects to an Ethernet 10/100/ port 1000-based network. 4 HDMI port Supports high-definition digital video connections. 5 USB ports Connect to USB devices. USB 3.0 information • USB 3.0 compatible - Acer TravelMate P249-G3-MG | User Manual - Page 13
Right view Your Acer notebook tour - 13 1 2 3 45 6 7 # Icon Item Description 1 Headset/ speaker jack Connects to audio devices (e.g., speakers, headphones) or a headset with microphone. 2 USB port Connect to USB - Acer TravelMate P249-G3-MG | User Manual - Page 14
4 3 1 2 # Icon Item Description Main storage compartment Houses the computer's main storage. You may upgrade your computer's main storage. Acer recommends asking an approved service center to 1 do this. Houses the computer's memory. Memory compartment You may upgrade your computer's memory - Acer TravelMate P249-G3-MG | User Manual - Page 15
Using the keyboard - 15 USING THE KEYBOARD The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and - Acer TravelMate P249-G3-MG | User Manual - Page 16
playing the selected media file. Return to the previous media file. Jump to the next media file. Windows keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed return to alone it the last returns to the open app. Start screen or to - Acer TravelMate P249-G3-MG | User Manual - Page 17
is designed to provide a more uniform, smooth, and accurate touchpad experience. Many applications support precision touchpad gestures that use one or more fingers, however, some gestures may not be supported by the specific application or program you are using. Touchpad gestures Single-finger slide - Acer TravelMate P249-G3-MG | User Manual - Page 18
Precision Touchpad Three-finger press Lightly tap the touchpad with three fingers to open Cortana (if your computer supports Cortana) or open the Search Windows (if your computer does not support Cortana). Three-finger swipe Swipe across the touchpad with three fingers. • Swipe up to open Task View - Acer TravelMate P249-G3-MG | User Manual - Page 19
Using the Precision Touchpad - 19 Changing touchpad settings To change the touchpad settings to suit your personal requirements, please do the following. 1. In the icon tray in the lower right-hand corner of the screen, select the Notifications icon to open the Notifications pane. 2. Select All - Acer TravelMate P249-G3-MG | User Manual - Page 20
20 - Using the Precision Touchpad - Acer TravelMate P249-G3-MG | User Manual - Page 21
- 21 If you are having trouble with your computer, and the frequently asked questions (see Got a question? on page 61) do not help, you can recover your computer. This section describes the recovery tools available on your computer. Acer provides Acer ControlCenter, which allows you to reset - Acer TravelMate P249-G3-MG | User Manual - Page 22
22 - Recovery 1. From Start, select Acer then Acer Recovery Management. 2. Select the Backup tab and click Get Started for Create Factory Default Backup to open the Recovery Drive window. 3. Make sure Back up system files to the recovery drive is selected and click Next. - Acer TravelMate P249-G3-MG | User Manual - Page 23
. Important Write a unique, descriptive label on the backup, such as 'Windows Recovery Backup'. Make sure you keep the backup in a safe place that you will remember. Backing up your wireless and LAN drivers Back up your wireless and LAN drivers. You can use these backups to install the wireless and - Acer TravelMate P249-G3-MG | User Manual - Page 24
24 - Recovery Reset this PC and keep my files 1. From Start, select Acer then Acer Recovery Management. 2. Select the Restore tab and click Get started to Choose an option. 3. Select Keep my files to refresh your PC and reinstall your - Acer TravelMate P249-G3-MG | User Manual - Page 25
PC will reinstall Windows, change settings back process. 6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process. 7. . 8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings - Acer TravelMate P249-G3-MG | User Manual - Page 26
will be more secure. Warning Selecting "Remove files and clean the drive" will remove all of your personal files and accounts, along with pre-existing drivers that may affect your Windows installation. - Acer TravelMate P249-G3-MG | User Manual - Page 27
the reset progress on the screen. The screen will turn off during the reset process. 7. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process. 8. Follow the process until it completes. 9. When your PC has completed the reset process - Acer TravelMate P249-G3-MG | User Manual - Page 28
internal Bluetooth adapter is available). Note Please check your devices owner's manual to determine how to turn on its Bluetooth adapter. Enable Bluetooth and 's Bluetooth adapter, do the following: 1. Press the Windows key or select the Windows Start button > Settings > Devices > Bluetooth & other - Acer TravelMate P249-G3-MG | User Manual - Page 29
devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually "0000" or "1234"). Consult your device's user manual for more information. You can also enter the Bluetooth settings by selecting the Notifications icon in the lower right-hand corner of the screen to - Acer TravelMate P249-G3-MG | User Manual - Page 30
'll need to sign up for internet services from an ISP (Internet Service Provider) -- usually a phone or cable company connection is turned on by default and Windows will detect and display a list of safe to do so by the cabin crew. Acer notebook computers feature an Airplane mode hotkey that turns - Acer TravelMate P249-G3-MG | User Manual - Page 31
Connecting to the Internet - 31 To connect to a wireless network, please follow the steps below. 1. Ensure you have a wireless router/access point and current internet connection through the ISP of your choice. Make a note of the wireless network's name and password (if necessary). If you are trying - Acer TravelMate P249-G3-MG | User Manual - Page 32
32 - Connecting to the Internet 4. Once you select a wireless network, select Connect. 5. If required, enter the network's password. - Acer TravelMate P249-G3-MG | User Manual - Page 33
Connecting with a cable Connecting to the Internet - 33 Built-in network feature If your computer has a network port, plug one end of a network cable into the network port on your computer, and the other end into a port on your router (refer to the image below.) Then, you'll be ready to get - Acer TravelMate P249-G3-MG | User Manual - Page 34
to protect your eyes. To configure the Bluelight Shield, search for 'Acer Quick Access' in the Start Menu. From here you can toggle Bluelight Hour Mode Description Reduces blue light emission from the LED backlit screen by 10% to 25% for basic protection. Reduces blue light emission from the LED - Acer TravelMate P249-G3-MG | User Manual - Page 35
Keeping your computer and data safe... In this section you will find: • How to secure your computer • Setting passwords • What you need to prepare when you're traveling • How to get the most out of your battery - Acer TravelMate P249-G3-MG | User Manual - Page 36
unauthorized access • Protecting local storage • Securing the network Acer ProShield includes five modules that will secure your device from Please refer to your computer's specifications to confirm which modules are supported. • Credential Manager - Password, Fingerprint registration (if your PC - Acer TravelMate P249-G3-MG | User Manual - Page 37
Acer ProShield - 37 Click Start to begin. You will be required to set a password, and can choose to create a Personal Secure Drive. Note Select a password that - Acer TravelMate P249-G3-MG | User Manual - Page 38
38 - Acer ProShield Personal Secure Drive The Personal Secure Disk (PSD) is a secure section of your hard disk where you can save files. You can only get - Acer TravelMate P249-G3-MG | User Manual - Page 39
Acer ProShield - 39 Credential Manager Here you can set and manage your credentials, including Pre-boot authentication. You can change your ProShield and Windows passwords, register fingerprints, manage online account information, and back up or restore credential information. Fingerprint - Acer TravelMate P249-G3-MG | User Manual - Page 40
40 - Acer ProShield Face Login Settings You can use facial recognition to access your PC instead of entering a password. Select Face Login Settings, then enter your password ( - Acer TravelMate P249-G3-MG | User Manual - Page 41
Acer ProShield - 41 Check the registered image of your face and select Log in to Windows with my face to activate Face Login. Select Capture More to improve face recognition, or select OK to finish. Data Protection Here you can select - Acer TravelMate P249-G3-MG | User Manual - Page 42
42 - Acer ProShield Data Removal Here you can select files to be completely removed from the hard disk. The File Shredder overwrites the data to make recovering - Acer TravelMate P249-G3-MG | User Manual - Page 43
) for maximum security. Important Do not forget your Supervisor Password! If you forget your password, please get in touch with your dealer or an authorized service center. - Acer TravelMate P249-G3-MG | User Manual - Page 44
44 - Securing your computer Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility. • Type the Supervisor Password and press Enter to access the BIOS utility. If - Acer TravelMate P249-G3-MG | User Manual - Page 45
's BIOS. Your computer is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it. To activate the BIOS utility, press F2 while the computer logo is being displayed. Boot sequence To set the - Acer TravelMate P249-G3-MG | User Manual - Page 46
longer to start from Sleep. Your computer will also not start if it receives an instruction to start over a network (Wake on LAN). 1. Press the Windows key or select the Windows Start button then select Settings > System > Power & sleep. 2. Select Additional power settings. 3. Select Choose what - Acer TravelMate P249-G3-MG | User Manual - Page 47
Power management - 47 4. Select Change settings that are currently unavailable. 5. Scroll down and disable Turn on fast startup. 6. Select Save changes. - Acer TravelMate P249-G3-MG | User Manual - Page 48
you long use between charges. Battery characteristics The battery is recharged whenever you connect the computer to the AC adapter. Your computer supports charge-in-use, enabling you to recharge the battery while you continue to operate the computer. However, recharging with the computer turned - Acer TravelMate P249-G3-MG | User Manual - Page 49
used (e.g. a USB disk drive), as they can continue to draw power. • Store your PC in a cool, dry place. The recommended temperature is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the battery to self-discharge faster. • Excessive recharging decreases the battery life. • Look after your - Acer TravelMate P249-G3-MG | User Manual - Page 50
50 - Battery pack Checking the battery level The power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level. Battery-low warning When using battery power pay attention to the power meter. Important Connect - Acer TravelMate P249-G3-MG | User Manual - Page 51
the power button. If you are taking the computer to a client's office or a different building, you may choose to shut down the computer: Press the Windows key, click Power then select Shut Down Or: - Acer TravelMate P249-G3-MG | User Manual - Page 52
52 - Traveling with your computer You can put the computer in Sleep mode by pressing the Sleep hotkey or by closing the display. When you are ready to use the computer again, open the display and, if necessary, press and release the power button. Note The computer may enter Hibernation or Deep Sleep - Acer TravelMate P249-G3-MG | User Manual - Page 53
with you: • AC adapter and power cord. • The printed Setup Guide. Special considerations Follow these guidelines to protect your computer while traveling to before turning on the computer. If the temperature change is greater than 10° C (18° F), allow the computer to come to room temperature slowly - Acer TravelMate P249-G3-MG | User Manual - Page 54
your computer when carrying it into the gate area. What to take with you Take the following items with you: • AC adapter • Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home, follow these guidelines to - Acer TravelMate P249-G3-MG | User Manual - Page 55
What to bring with you Bring the following items with you: • AC adapter. • Power cords that are appropriate for your destination(s). • Additional printer driver files if you plan to use another printer. • Proof of purchase, in case you need to show it to customs officials. • International Travelers - Acer TravelMate P249-G3-MG | User Manual - Page 56
Ports and connectors... In this section you will find: • Information on the ports and connectors fitted to your computer - Acer TravelMate P249-G3-MG | User Manual - Page 57
Acer computers have a black tongue in the port, while USB 3.0 ports have a blue tongue. For best performance, USB 3.0 devices should always be plugged into USB 3.0 ports. Consult your device's documentation to see which standard it supports on the USB icon in the Windows task bar and select "Eject < - Acer TravelMate P249-G3-MG | User Manual - Page 58
will extend from beyond the slot. If the card contains some files, the Windows AutoPlay window may appear (this depends on the contents of the card) and ask you an SD card, you should right-click on the USB icon in the Windows task bar and select "Eject " to tell the operating system - Acer TravelMate P249-G3-MG | User Manual - Page 59
on the computer. 3. Connect the monitor power cable and plug it into a properly grounded wall outlet. 4. Follow any setup instructions in the monitor's user's guide. 5. Turn on power to the monitor, then the computer. 6. The correct resolution and refresh rate should be detected automatically. If - Acer TravelMate P249-G3-MG | User Manual - Page 60
60 - HDMI HDMI HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video - Acer TravelMate P249-G3-MG | User Manual - Page 61
Got a question? In this section you will find: • Frequently asked questions • Tips for using Windows 10 • Troubleshooting information • How to protect yourself while online • Where to find Acer service center contact information - Acer TravelMate P249-G3-MG | User Manual - Page 62
62 - Frequently asked questions FREQUENTLY ASKED QUESTIONS The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one. I turned on the power, but the computer does not start or boot up. Check if power is being supplied to - Acer TravelMate P249-G3-MG | User Manual - Page 63
. The keyboard does not respond. Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose. The printer does not work. • Make sure that the printer is connected to a power outlet and - Acer TravelMate P249-G3-MG | User Manual - Page 64
you call Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by - Acer TravelMate P249-G3-MG | User Manual - Page 65
questions - 65 Tips and hints for using Windows 10 We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started. How do I get to Start? Press the Windows key or select the Windows Start button on the lower left-hand - Acer TravelMate P249-G3-MG | User Manual - Page 66
of images, or to show you quick status and notifications to suit your personal needs. To change the background, press the Windows key or select the Windows Start button and select Settings > Personalization > Lock screen. From here you can: • Select a background image for the lock screen • Turn the - Acer TravelMate P249-G3-MG | User Manual - Page 67
Frequently asked questions - 67 Can I change the screen resolution? Yes, you can. Move your cursor to the lower left-hand corner of the screen and type 'Resolution' in the text box to display the results; select Change the resolution of the display. Alternatively, you can also right-click anywhere - Acer TravelMate P249-G3-MG | User Manual - Page 68
68 - Frequently asked questions 9. Select On or Off to activate or deactivate the alarm. Hour Minutes Save Delete Note The alarm will only sound if your computer is awake at the set time. Where are my apps? Move your cursor to the lower left-hand corner of the screen and click search box, start - Acer TravelMate P249-G3-MG | User Manual - Page 69
the Windows Start button > Settings > Update & Security > Windows Update. Select Advanced options to configure the settings. Where can I get more information? For more information please visit the following pages: • Windows 10 information: go.acer.com/windows-tutorial • Support FAQs: support.acer - Acer TravelMate P249-G3-MG | User Manual - Page 70
to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom - Acer TravelMate P249-G3-MG | User Manual - Page 71
. Keyboard interface Contact your dealer or an authorized service error center. Memory size mismatch Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. If you still encounter problems after going through the corrective measures, please contact - Acer TravelMate P249-G3-MG | User Manual - Page 72
possible, certainly before you connect to the internet. Choose an Internet Service Provider Using the internet has become a natural part of daily computing to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the internet (you may need additional - Acer TravelMate P249-G3-MG | User Manual - Page 73
of these modems include an 'router' that provides network and Wi-Fi access. Cable A cable connection provides fast and always-on internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are - Acer TravelMate P249-G3-MG | User Manual - Page 74
wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their - Acer TravelMate P249-G3-MG | User Manual - Page 75
why not visit our website, www.acer.com. Acer is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.acer.com is your portal to a world of online activities and services: visit us regularly for the latest information - Acer TravelMate P249-G3-MG | User Manual - Page 76
for all your devices. Select Acer computers include protection by Norton Security Norton Security is pre-installed on select Acer computers, protecting your identity on anything and delete it immediately. Instead manually launch a browser and type in your bank's website address and log-in yourself. - Acer TravelMate P249-G3-MG | User Manual - Page 77
Internet and online security - 77 Don't be fooled if someone calls your phone A tech support scam is a form of online fraud where people call you on the phone saying they're Technical Support from a trusted company like Norton or Microsoft and that you have a virus. The main motive behind these - Acer TravelMate P249-G3-MG | User Manual - Page 78
become compromised! What to do if you're infected: If you're infected you probably don't realize it as bots are notoriously quiet. Your Internet Service Provider might send you a notification alerting you that they found a threat on your network and that you need to remove the bot. If you have - Acer TravelMate P249-G3-MG | User Manual - Page 79
when you use public Wi-Fi. VPN services can encrypt all the data that you send use a combination of at least 10 uppercase and lowercase letters, symbols Windows security tools Windows provides a variety of protection applications. Windows Updates If you have an active internet connection, Windows - Acer TravelMate P249-G3-MG | User Manual - Page 80
80 - Internet and online security However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run your antivirus and anti-spyware software.
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USER’S MANUAL