Acer Veriton 7100 Veriton 5100/7100 Service Guide
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- Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 1
Veriton 5100/7100 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.38H02.001/ 49.38H02.011 DOC. NO.: SG349-0007A/ SG350-0007A PRINTED IN TAIWAN - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 2
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 3
information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. III - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 4
supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 5
3 Machine Disassembly and Replacement 55 Disassembling Veriton 5100 56 Disasembling the Veriton 7100 63 Chapter 4 Troubleshooting 71 Power-On Self-Test (POST 72 POST Error Messages List 73 Error Symptoms List 75 Undetermined Problems 79 Chapter 5 Jumper and Connector Information - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 6
Table of Contents Microsoft Win95/NT 4.0 Workstation Environment Test 104 IBM OS/2 Warp 4.0 Environment Test 105 Novell Netware 4.12 & 5.1 Environment Test 106 SCO UNIX/Red Hat Linux Environment Test 107 Appendix C Online Support Information 109 Index 111 VI - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 7
Chapter 1 System Specifications Overview The Veriton 5100/7100 supports Intel® Pentium III Flip Chip-Pin Grid Array (FC-PGA) processor based Micro ATX, IBM PC/AT compatible system with PCI/AGP bus. Chapter 1 1 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 8
DMA/66 & Ultra DMA/33 modes ! Plug-and-Play (PnP) feature ! Power management features ! Support for APM-1.2 for Non-ACPI implementations ! ACPI 1.0 compliant ! Software shutdown for Windows /data PCI modem (optional) ! 10Base-T/100Base-TX network support with remote wake-up function 2 Chapter 1 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 9
Human-centric design and ergonomics ! Slim desktop form factor ! Separate computer stand and rubber stands for quick and easy positioning ! Space-saver solution ! Accessible I/O ports ! Easy-to-open housing design for quick upgrade Chapter 1 3 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 10
Front Panel-Veriton 5100 4 Chapter 1 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 11
USB Ports Description 2 Microphone-in Port* 3 Speaker-out/Line-out Port 4 Hard Disk Drive Activity Light-emitting Diode (LED) 5 System Activity LED 6 Power LED 7 Power Switch 8 CD-ROM/DVD-ROM Headphone/Earphone Port 9 Volume Tuner 10 CD-ROM/DVD-ROM LED 11 CD-ROM/DVD-ROM Tray 12 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 12
Rear Panel-Veriton 5100 6 Chapter 1 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 13
Label 1 2 3 4 Icon Color Green Description Power Supply Power Switch Power Cord Socket PS/2 Mouse Port 5 Purple PS/2 Keyboard Port 6 Black USB Ports 7 White Network Port 8 Teal or Turquoise Serial Port 9 Blue CRT/LCD Monitor Port 10 Burgundy Parallel/Printer Port 11 Gold Game/ - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 14
Front Panel-Veriton 7100 The computer's front panel consists of the following: Label 1 2 3 4 Icon Description CD-ROM/DVD-ROM tray Stop/Eject Button Skip/Forward Button Hard disk drive activity light-emitting diode (LED) 5 System activity LED 6 Power LED 7 Power button 8 9 10 11 8 CD-ROM/ - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 15
Label 12 13 14 15 Icon Description 3.5-inch floppy disk drive Floppy disk drive LED Floppy disk drive eject button Speaker-out/Line-out port 16 Microphone-in port * 17 USB ports * The system has two microphone-in ports (front and rear). However, you can not use both of them at the same time. - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 16
Rear Panel-Veriton 7100 Label 1 2 3 Icon Color White Description Power Switch Power cord socket Network port 4 Burgundy Parallel/printer port 5 Gold Game/MIDI port 6 Power Supply 7 Green PS/2 mouse port 8 Purple PS/2 keyboard port 9 Black USB ports 10 Chapter 1 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 17
Label 10 11 12 Icon Color Teal or Turquoise Serial port Description Blue CRT/LCD Monitor port Lime Audio-out/Line-out jack 13 Light blue Audio-in/Line-in jack 14 Microphone-in port * 15 Expansion slots * The system has two microphone-in ports (front and rear). However, you can not use - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 18
16 15 14 1 2 3 4 5 6 7 8 9 10 11 12 13 1 Audio Power AMP 14 FDD Connector 2 MIDI/Game (Upper), Line-Out (Left), 15 EIDE Connector Line-In (Middle), and Mic-In Ports (Right) 3 Parallel Port, VGA Port and Serial Port 16 Battery 1 4 Network Port and USB Ports 17 Buzzer 5 PS/2 Mouse Port - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 19
the media player. If you want to configure the settings of each key right click on the Magic Keyboard icon located on the desktop. Internet/Suspend keys The internet/Suspend keys consist of three buttons: Icons Key E-mail Description Launches your e-mail application. Web Browser Suspend/Resume - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 20
Press to start playing an audio or video file. Press again to pause. Press to stop playing the audio or video file. Press to skip forward to clockwise or counterclockwise to adjust the volume. Press it to toggle between mute and sound. Cursor keys The cursor keys, also called the arrow keys, let you - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 21
Windows keys The keyboard has two keys that perform Windows-specific functions. Key Windows logo key Application key Description Start button. Combinations with this key perform special functions, such as: ! Windows + Tab: Activate the next Taskbar - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 22
can be detected by the system without setting any jumper. BIOS Item Specification BIOS code programmer Award BIOS version V4.0 BIOS ROM type Flash ROM BIOS ROM size 4Mbits BIOS ROM package 32-pin DIP package Support protocol PCI 2.1, APM1.2, DMI 2.00.1, E-IDE, ACPI 1.0, ESCD 1.03 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 23
. Users can make different combinations of double-sided memory in slot 1 and slot 2; single-sided memory in slot 1, 2, and 3, but, the total memory should not go beyond 512M. Cache Memory Item Specification First-Level Cache Configurations Cache function control Enable/Disable by BIOS Setup - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 24
Video controller Video controller resident bus Video interface support Specification Embedded in Intel 82801BA ICH II AGP bus Video YUV 85 60, 75, 85 Not available NOTE: You may disable the on-board video function in the BIOS Utility. Bits Per Pixel (Frequency in Hz) 24-bit Indexed 70 70 70 70 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 25
Resolution Compatibility Music synthesizer Sampling rate MPU-401 UART support Microphone jack Headphone jack Package Specification Embedded in Intel 82801BA ICH II AC'97 link Enable/disable by BIOS Setup Stereo 16 bits AC'97 2.1 compliant Sound Blaster Pro compatible Mixed digital and analog high - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 26
Enable/disable by BIOS Setup DMA channel 1 DMA channel 3 378h 278h IRQ5 IRQ7 Specification Embedded in Intel 82801BA ICH II LPC 2 CN4, COM 2 Yes 10-pin connector 3F8h, 2F8h, 3E8h, 2E8h 4, 3 14.4K bps 56K bps Yes RJ11 Not applicable Specification Specification USB 1.0 Support legacy keyboard for - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 27
LIMIT UPPER LIMIT - 4GBytes 64Kbytes Function Host Memory Host/PCI Memory PCI/ISA Video Buffer Memory Video BIOS Memory ISA Card BIOS & Buffer Memory BIOS Extension Memory Setup and Post Memory PCI Development BIOS System BIOS Memory Main Memory PCI Memory PCI INTx# and IDSEL Assignment Map PCI - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 28
3F8-3FF 0CF8 0CFC 778-77A Hex Range Devices DMA Controller-1 Interrupt Controller-1 System Timer Keyboard Controller 8742 System Speaker CMOS RAM Address and Real Time Clock DMA Controller-2 Interrupt Controller-2 DMA Controller-2 Math Co-Processor Secondary IDE Primary IDE Parallel Printer Port - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 29
RH 20% to 80% RH 5 ~ 16.2 Hz: 0.38 mm 16.2~250 Hz: 0.2G 5 ~ 27.1 Hz: 0.6 G 27.1 ~ 50 Hz: 0.4 mm 50 ~ 500 Hz: 2 G Mechanical Specifications Item Weight One 3.5 FDD and one 3.5 HDD (without packing) Dimensions (main footprint) Specification Depends on local configuration Veriton 5100: Chapter 1 23 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 30
180-264 VRMS Variation Range Input Current 4A 3A 90 -132 VRMS 180 - 264 VRMS Measuring Range (This is for 145 power supply) NOTE: 1. This "4A" includes the outlet supply current: 2A. 2. Measure at line input 90VRMS and maximum load condition. Output Requirements +5V +12V -12V +3.3V -5V +5Vaux - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 31
the VESA DPMS monitor. ! Return to original state by pushing external switch button. Suspend to RAM ! The system context is maintained in system memory ! Power is shut to non-critical circuits. ! Memory is retained, and refreshes continually. ! All clocks shut except RTC. ! Return to original state - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 32
26 Chapter 1 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 33
computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM. NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 34
! Power Management ! Boot Options ! Date and Time ! System Security Load Default Settings Abort Settings Change The system supports two BIOS Utility the BIOS Utility Basic Level screen. It allows you to view and change only the basic configuration of your system. If you are an advanced user, you - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 35
values. These values may not be the same as those in your system. The grayed items on the screens have fixed settings and are not user-configurable. Chapter 2 29 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 36
into the processor) size, and whether it is enabled or disabled. Cache size in KB Level 2 Cache Specifies the second-level cache memory size currently supported by the system. Cache size in KB Diskette Drive A Shows the diskette drive A type. Capacity, dimension Diskette Drive B Shows the - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 37
type, capacity Specifies the total amount of onboard memory. The memory size is automatically detected by BIOS during the POST. If you install additional memory, the system automatically adjusts this parameter to display the new memory size. Memory size in MB Indicates the type of DRAM installed - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 38
Acer Veriton 5100/7100 System S/N N/A Main Board ID S58M Main Board S/N N/A System BIOS Version V4.0 SMBIOS Version 2.3 *System BIOS ID R01-A0 EN *BIOS number, BIOS version, etc. These information is necessary for troubleshooting (maybe required when asking for technical support). The - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 39
Disk Drives Select Disk Drives from the main menu to configure the drives installed in your system. NOTE: The following screen shows the Disk Drives menu: The asterisk (*) mark indicates that the parameter appears only when you are in the Advanced Level. Disk Drives Diskette Drive A 1.44 MB 3.5- - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 40
The following screen appears if you select any of the IDE drive parameters: IDE Primary Channel Master Device Detection Mode Auto] Device Type Hard Disk Cylinder 8354] Head 16] Sector 63] Size 4311] M.B. Hard Disk LBA Mode Auto] *Hard Disk Block Mode Auto] *Hard Disk 32 Bit Access Enabled] - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 41
you want BIOS to automatically configure your hard disk, select Auto. If you know your hard disk type, you can enter the setting manually. Setting this Sector, and Size parameters. Auto, None, or User. The User setting allows you to enter your settings manually if you know your hard disk type. The - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 42
setting. Only Device Detection Mode is set to User, the item Sector will be available; Otherwise it to Auto, the BIOS utility automatically detects if the installed hard disk supports the function, features in the BIOS Setup, both the Ultra DMA and Multi-DMA modes require the DMA driver to be loaded - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 43
Onboard Peripherals The Onboard Peripherals menu allows you to configure the onboard devices. Selecting this option from the main menu displays the following screen: Onboard Peripherals Serial Port 1 Enabled] Base Address 3F8h] IRQ 4] Serial Port 2 Disabled] Base Address IRQ Parallel Port - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 44
Parameter Floppy Disk Controller IDE Controller PS/2 Mouse Controller USB Host Controller USB Legacy Mode Onboard Audio Chip Game Port Address Midi Port Address Midi Port IRQ Description Options Lets you enable or disable the onboard floppy disk controller. Enabled or Disabled Lets you enable - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 45
activity detected from the IRQ channels resumes system operation. Off, or 2, 5, 10, 15, 20, 30, 40, 50...120 minutes Lets you specify the power-saving mode that the system will enter after a specified period of inactivity. This parameter is configurable only if the System Sleep Timer is enabled - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 46
when the power switch is pressed for less than 4 seconds. Suspend or Power Off Lets will User Input resume operation at the time indicated here. When power power resumes. The Disabled setting leaves the computer off. Disabled or Enabled When set to S1, system enters standby mode when power - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 47
] Num Lock After BOOT Enabled] Memory Test Disabled] *Configuration Table Enabled] Update BIOS with Boot Block ......... [Disabled] you activate the onboard video controller as your primary adapter, or automatically disable it once BIOS detects that there is a video card installed in your system - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 48
booting. Enabled or Disabled Memory Test Lets you specify whether you want BIOS to perform or bypass the memory test. This parameter is and settings that BIOS detected during POST. Enabled or Disabled Update BIOS w/ Boot Block When enabled, it automatically flashed the BIOS Disabled or Enabled - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 49
Date and Time The following screen appears if you select the Date and Time option from the main menu: Date and Time Date Mon Jan 03, 2000] Time HH:MM:SS] The following table describes the parameters found in this menu: Parameter Date Time Description Options Lets you set the date following - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 50
. Parameter Supervisor Password User Password Disk Drive Controller Floppy Drive Hard Disk Drive Processor Serial Number Description Options Prevents unauthorized access to the BIOS utility. None or Present. The Present setting allows you to set a Setup password. For instructions on how to set - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 51
Setting a Password 3. Enter the BIOS utility and select "System Security" . 4. Highlight the "Supervisor Password" parameter to set a Setup password, or "User Password" to set a power-on password. Then press the left or right arrow key. The following creen appears: Supervisor Password Enter your - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 52
If you want to change one of your passwords, do the following: 1. Enter the BIOS utility and select "System Security". 2. Highlight the "Supervisor Password" parameter (for Supervisor password) or the "User Password" parameter (a Supervisor Password must be set first before you can change the - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 53
PCI Options CAUTION: Do not change any settings in the Advanced Options menu if you are not a qualified technician to avoid damaging the system. Memory/Cache Options Selecting "Memory/Cache Options" from the Advanced Options menu displays the following screen: This menu lets you configure the system - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 54
address conflicts between the system and expansion boards, reserve this memory range for the use of either the system or an expansion board. Some VGA cards have required settings for this feature. Check your VGA card manual before setting this parameter. System or Expansion board Sets the Core - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 55
BIOS automatically configure the plug- Auto or Manual and-play (PnP) devices installed in your system. Otherwise, select Manual. Note: Refer to your PCI card manual Manual, you need to specify the interrupt that you want to assign for each PCI device installed in your system. User and update the VGA - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 56
video and BIOS initializes only PnP boot devices such as SCSI cards. When set to No, BIOS initializes all PnP boot and non-boot devices such as sound User input Yes or No No or Yes Chipset Settings The Chipset Settings will be shown only if you press Alt + F4 in main menu: Advanced Options ! Memory - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 57
The following screen displays the Chipset settings menu: Chipset Settings • Spread Spectrum Enabled] • ICH Audio Codec Enabled] • ICH SMBUS Controller Enabled] • Delay Transaction Enabled] • Determine DIMM Frequency ...... [Auto] Parameter Description Spread Spectrum This parameter lets you - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 58
default settings every time you make changes to your system hardware configuration (such as memory size, CPU type, hard disk type, etc.); otherwise, BIOS will keep the previous CMOS settings. Selecting this option displays the following dialog box: Load Default Settings Do you want to load default - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 59
discards all the changes that you have made and reverts the parameters to their previously saved settings. Choosing No returns you to the main menu. BIOS retains all changes that you have made. Chapter 2 53 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 60
Exiting Setup To exit the BIOS utility, simply press Esc. The following dialog box appears: Exit Setup Settings settings, you will be asked if you want to keep the changes made to the BIOS. Select Yes to save your changes before you exit Setup. Select No to discard all changes and exit Setup - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 61
Machine Disassembly and Replacement This chapter contains 2 separate step-by-step procedures on how to disassemble the Veriton 5100 and 7100 desktop computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 62
Disassembling the Veriton 5100 Removing the Housing Cover CAUTION: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. 1. Turn off the system power and unplug all cables. 2. Place the system unit on a flat, steady surface. 3. Turn the thumbscrews - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 63
Removing a Link Bar 1. To remove a link bar, remove the screw that secures it to the housing. 2. Then gently lift the link bar and pull it out. Removing a DIMM 1. Press the latches on both sides of the DIMM socket outward, to release the DIMM. 2. Then gently lift the DIMM out to remove it. Chapter - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 64
Removing the Processor Follow these steps to remove the processor: 1. Detach the fan/heatsink cable connector . 2. Remove the fan/heatsink from the processor. 3. Pull the socket lever up to release the processor pins from the socket holes. 4. Pull out the processor from the socket. . WARNING:The - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 65
Removing the Hard Disk Drive and 3.5-inch Diskette Drive Follow these steps to remove the hard disk drive: 1. Detach the power and disk drive cables from the hard disk and diskette drive. 2. Remove the screw that secures the link bar to the housing. 3. Lift up the - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 66
5. Remove the four screws that hold the diskette drive to the disk frame and pull out the diskette drive. Removing the CD-ROM Drive 1. Remove the four screws that hold the CD-ROM drive to the bracket frame and pull out the CD-ROM drive. 60 Chapter 3 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 67
when replacing the expansion card. 2. Gently pull out the expansion card to remove it from the expansion slot. NOTE: When you turn on the system, BIOS automatically detects and assigns resources to the PCI devices. Chapter 3 61 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 68
Removing the Power Supply 1. Remove the four screws that hold the power supply to the housing and pull out the power supply. 62 Chapter 3 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 69
Disassembling the Veriton 7100 Opening the Housing This section tells you how to open turned off the system and all peripherals connected to it. Removing the Housing Cover 1. Turn off the system power and unplug all cables. 2. Place the system unit on a flat, steady surface. 3. Remove the four - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 70
Removing the Front Panel 1. Release the 6 latches as shown below that holds the front panel and then it from the housing. Removing a DIMM 1. Press the latches on both sides of the DIMM socket outward, to release the DIMM. 2. Then gently lift the DIMM out to remove it. 64 Chapter 3 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 71
Removing the Processor Follow these steps to remove the processor: 1. Detach the fan/heatsink cable connector . 2. Remove the fan/heatsink from the processor. 3. Pull the socket lever up to release the processor pins from the socket holes. 4. Pull out the processor from the socket. . WARNING:The - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 72
remove the hard disk drive: 1. Remove the four screws that hold the hard disk drive to the disk frame. Set the screws aside. . 2. Detach the power and disk drive cables from the hard disk drive, then detach the hard disk from the drive frame. . Removing the Diskette Drive Follow these steps - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 73
2. Disconnect the power connector and the diskette drive cable, then remove the diskette drive from the CD-RW drive: 1. Remove the four screws holding the CD-ROM/DVD-ROM/CD-RW drive, 2. Disconnect the power connector, CD-ROM/DVD-ROM/CD-RW drive cable, and audio cable, then remove the CD-ROM/DVD-ROM/ - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 74
when replacing the expansion card. 2. Gently pull out the expansion card to remove it from the expansion slot. . NOTE: When you turn on the system, BIOS automatically detects and assigns resources to the PCI or AGP devices. 68 Chapter 3 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 75
Removing the Audio Board 1. Disconnect the audio cable and the USB cable from the audio board. 2. Remove the 2 screws that hold the audio board, then remove it from the housing. Chapter 3 69 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 76
and then remove the main board from the housing . Removing the Power Supply 1. Disconnect the power supply power connector from the main board. 2. Remove the four screws holding the power supply, and then remove the power supply from the housing.. Removing the Intrusion Alarm 1. Remove the screw - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 77
Troubleshooting This chapter provides troubleshooting information for the Veriton 5100/7100: ! Power-On Self-Test (POST) ! Index of Error Messages ! Index of Error Codes and Error Beeps ! Index of Error Symptoms ! Undetermined Problems Chapter 4 Chapter 4 71 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 78
tested during POST, but is for the most part transparent to the user. The Power-On Self Test (POST) is a BIOS procedure that boots the system, initializes and diagnoses the system components, and controls the operation of the power-on password option. If POST discovers errors in system operations at - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 79
the diagnostics program. NOTE: Check all power supply voltages, switch, and jumper settings before you replace the main board. Also check the power supply voltages if you have a "system no-power" condition. If you are unable to correct the problem by using the "BIOS Messages List" table and "Error - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 80
BIOS Messages IDE Drive 0 Error IDE Drive 1 Error IDE Drive 2 Error IDE Drive 3 Error IRQ Setting Error Expansion ROM Allocation Fail I/O Resource Conflict(s) Memory Action/FRU 1. Enter BIOS Setup and load the default settings. 2. Check IDE drive jumper. 3. IDE hard disk drive power. 4. IDE hard disk - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 81
set to match its speed requirement before diagnosing any processor problems. Processor fan does not run but power supply fan runs. 1. Ensure the system is not in power saving mode. See "Power Management" in chapter 2. 2. With the system power on, measure the voltage of processor fan connector. Its - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 82
LED cable. CD/DVD-ROM Drive NOTE: Ensure CD/DVD-ROM drive is configured correctly in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before diagnosing any CD/DVD-ROM drive problems. CD/DVD-ROM drive LED doesn't come on but works normally. 1. CD/DVD-ROM drive - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 83
produced, but system sound feature works normally.) Video memory test failed. Video adapter failed. Display problem: - Incorrect colors BIOS Setup is set correctly. 2. RTC battery. 3. System board Audio 1. Speaker power/connection/cable. Modem 1. Ensure the Modem Ring Indicator in BIOS Setup or Power - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 84
the printer driver is properly installed. Refer to the printer service manual. 2. Printer. 3. Printer cable. 4. System board. Printer problems. 1. Refer to the service manual for the printer. Keyboard Some or all keys on keyboard do not work. 1. Keyboard Power Supply Pressing power switch - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 85
solve the problem, continue with this check: 1. Check the power supply voltages. If the voltages are correct continue with the following steps: 2. Power off the one at a time: 10. Non-Acer devices ! External devices ! Any adapter card (modem card, LAN card or video card, if installed) ! CD/DVD-ROM - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 86
80 Chapter 4 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 87
Chapter 5 Jumper and Connector Information Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board: Main board Chapter 5 81 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 88
Buzzer CD-ROM audio connector PS/2 mouse (upper) and keyboard (lower) ports Network (upper) and USB (lower) ports Parallel (upper), VGA (lower right) connector IDE 2 HDD connector Intrusion alarm connector ATX power switch ATX power connector Power LED connector Reset button connector PCI slots 1 to - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 89
options Unamplified Amplified LAN EEPROM Enabled Disabled Boot block Enabled Disabled Check password Enabled Disabled CMOS clear Clear CMOS Normal CPU speed Safe mode Normal Support CPU Coppermine/Celeron VIA (Cyrix)/Joshua Onboard LAN Enabled Disabled NOTE: *: Default Settings Chapter 5 83 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 90
Audio Board Connector No. JP1 CN1 CN2, CN3 JK1 JK2 Description Audio connector-connects to the AUDIO2 connector of the mainboard USB connector-connects to the USB2 connector of the mainboard USB ports Microphone-in port Audio-out port 84 Chapter 5 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 91
FRU (Field Replaceable Unit) listing in global configurations of Veriton 5100/7100. Refer to this chapter whenever ordering for parts to repair made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 92
Veriton 5100 Exploded Diagram 86 Chapter 6 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 93
Veriton 7100 Exploded Diagram Chapter 6 87 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 94
Picture CPU No. Partname Description Part No. 5100 7100 NS CPU,COPPERMINE733 IC CPU COP733/133/ 01.COPRM.73C X X MHZ,133M,256K, 256 FCPGA B0 FCPGA,SOCKET370,INT EL CPU,COPPERMINE IC CPU COP667/ - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 95
Sink SKT370 2-pin 90.00028.641 5100 X X 7100 Memory NS MEMORY,SDIMM,128MB SDIMM 128M 72.64162.L05 X X ,PC-133,INFINEON 64V16220GU-7.5C (ACE) MEMORY,SDRAM,64MB, SDRAM 64MB 72.64830 FDD,1.44MB,3 FDD 1.44 56.01057.194 X X MODE,PANASONIC/ JU-256A046P ACER JU-256A046P V.S Chapter 6 89 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 96
CDROM,48X,IDE,API/ 650P-047 CD ROM CD-948E/ AKUF 48X CD ROM 48X API/ 650P-047 91.32D37.407 56.10213.001 5100 7100 X X X X X X X X X X X X X X X X X X X X X X CD-RW Drive NS CD-RW,8/4/32X,LG/CED- CD-RW 8/4/32X LG/ 56.1938H.031 X 8080B CED-8080B IBE CD-RW,8*4*32X,ISONY - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 97
Picture Cables No. Partname Description Part No. 5100 7100 NS IDE CABLE,40PIN,3C C.A 40P 3CON 50.00509.041 X X 450MM IDE ID2M IDE CABLE,40PIN,3C C.A 40P 3C 50.92207.001 X X 250+100MM IDE - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 98
54.02023.061 54.02023.051 55.38H02.001 5100 X X X X 7100 X X X NS MODEM MODEM 56K D/F 54.09011.281 X X BOARD,56K,AMBIT/ AMBIT/MRT62M154 MRT62M154 MODEM BOARD,56K MODEM D/F 56K 54.09551.051 X X ,ASKEY/1456VQH20E ASKEY/1456VQH20E Power Supply NS POWER SPS 145W API-9502- 56.04145.552 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 99
5100 7100 X 1-2 LEFT PANEL CVR L SECC T-.8 H80 31.94701.001 X 1-7 TOP COVER TOP COVER D501 42.94701.011 X H80 (VERITON) 1-7 FRONT COVER FRONT COVER D501 42.94705.011 X H80 (VERITON X H80 (VERITON) BKT PORT SECC H51 33.94600.001 X LINK BAR SGCC H40 34.93401.011 X NS POWER SWITCH CABLE - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 100
H40 ASSY L CASE H40 Part No. 60.93402.021 5100 X 60.93402.004 X 7100 1-6 LOWER CASE 1-11 FRONT BEZEL ASSY L-CASE W/ USB 60.94707.011 X HOLE H80 F PNL / VER H40 41.93405.011 X 1-7 FRONT BEZEL FRONT BZL D002 H80 41.94701.011 X (VERITON - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 101
Picture Keyboard Chapter 6 No. Partname Description Part No. 5100 7100 NS KEYBOARD,104KEYS,U KB US 104KEYS 99.P5181.041 X X SB,US,DARFON KEYBOARD,104KEYS,P KB US 104 KEY API 91.62C07.041 X X S/2,US,DARFON 6511- - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 102
GREEK/US PS/2 DARFON KB 104KEYS GREEK/ 91.62C07.04Y US 6511-CX4Y 5100 X X X X X X X X X X 7100 X X X X X X X X X X NS MOUSE MOUSE LOGITECH 90.00026.067 X X MUSXJ PRIMAX/MUSXJ NS SPEAKER,USB,CHARMI SPK USB POWER 90.38H12.001 X X NG/V-1 CHARMING/V-1 SPEAKER,USB,CHARMI SPK USB LOW - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 103
Model Definition and Configuration Veriton 5100 The Veriton 5100 Model No. Define: 1. Trade Mark: Appendix A 2. Brand Name: Acer 3. Description: Acer Veriton Series, PIII & Celeron Socket 370 Based PC System 4. Model No: VT5100 5. Product Name: Veriton 5100 Appendix A 97 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 104
Veriton 7100 The Veriton 7100 Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3. Description: Acer Veriton Series, PIII & Celeron Socket 370 Based PC System 4. Model No: VT7100 5. Product Name: Veriton 7100 98 Appendix A - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 105
Compatible Components This computer's compatibility is tested and verified by Acer's internal testing department. All of its system functions are test procedures, please refer to the Veriton 5100/7100 Compatibility Test Report released by the Acer Desktop System Testing Department. Appendix B 99 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 106
Item Memory Cache Diskette Drive EIDE Channel 1 Master EIDE Channel 1 Slave EIDE Channel 2 Master EIDE Channel 2 Slave Mouse Keyboard Monitor LAN Adapter Specifications Coppermine MOSXK API 62C API 32TW Acer View 19" Acer View 77C Acer NIC-559 With AOL II ANI ALN-325 3COM 3C905C-TXM 100 Appendix - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 107
TW) Environment Test Processor Item Memory Cache Floppy Disk Drive EIDE Channel 1 Master EIDE Channel 1 Slave EIDE Channel 2 Master EIDE Channel 2 Slave Mouse Keyboard Monitor Sound/MPEG Adapter Video Adapter LAN Adapter Fax/Modem Adapter Joystick/Game Pad Specifications Coppermine 600/66 MHz - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 108
USB Devices Item Printer Specifications HP Desk Jet 895C USB Printer Logitech Pagescan USB Acer Digital Video Camera Primax USB Joystick Microsoft USB Joystick AcerScan Prisa 310U USB Altec Lansing Speaker Intel USB Digital Video Camera HP Desk Jet 695C Epson Stylus Color 440 Canon BJC-4130 SP - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 109
Memory Cache Diskette Drive EIDE Channel 1 Master EIDE Channel 1 Slave EIDE Channel 2 Master EIDE Channel 2 Slave Mouse Keyboard Monitor Sound Adapter Video Adapter LAN Adapter Specifications API 32TW Acer View 19" Acer View 77C Onboard AD1881 ATI Rage 128 PRO 32MB PCI Acer TNT2 AGP 4X 16MB PCI - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 110
Microsoft Win95/NT 4.0 Workstation Environment Test Processor Item Memory Cache Diskette Drive EIDE Channel 1 Master EIDE Channel 1 Slave EIDE Channel 2 Master EIDE Channel 2 Slave Mouse Keyboard Monitor Specifications Coppermine 500/100 MHz Coppermine 866/133 MHz 64 MB 256 MB 256 KB - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 111
Warp 4.0 Environment Test Item Processor Memory Cache Diskette Drive EIDE Channel 1 Master EIDE Channel 2 Master Mouse Keyboard Monitor Specifications Coppermine 600/100 MHz 256 MB 256 K Panasonic JU-256A Seagate 20.4 GB API 640A-247 Logitech Wheel Mouse S48A API 62C Acer View 19" Appendix B 105 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 112
Memory Cache Diskette Drive EIDE Channel 1 Master EIDE Channel 1 Slave EIDE Channel 2 Master EIDE Channel 2 Slave Mouse Keyboard Monitor LAN Adapter 1 LAN Adapter 2 LAN Adapter 3 SCSI Adapter SCSI HDD Specifications API 62C API 32TW Acer View 19" Acer Vew 77C 3COM 3C905C-TXM Acer NIC-559A ANI ALN - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 113
SCO UNIX/Red Hat Linux Environment Test Processor Item Memory Cache Diskette Drive EIDE Channel 1 Master EIDE Channel 1 Slave EIDE Channel 2 Master EIDE Channel 2 Slave Mouse Keyboard Monitor Specifications Coppermine 500/100 MHz Coppermine 866/133 MHz 64 MB 256 MB 256 KB Panasonic JU-256A - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 114
108 Appendix B - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 115
Website offers you convenient and valuable support resources whenever you need them. You can get the information on all of Acer's Notebook, Desktop and Server models including; ! Service guides for all models ! User's manuals ! Training materials ! BIOS updates ! Software utilities Also contained on - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 116
110 Appendix C - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 117
82 description 82 controllers 23 audio 19 serial port 20 video 18 CPU removing 57, 58, 65 CPU upgrade removing 57, 58, 65 CRT Monitor port 7, 11 Current 24 D Date 43 Device Standby Mode 25 Dimensions 23 disassembly CD-ROM Drive 60 Power Supply 62 Disk Drives 33 cylinder 36 DMA transfer mode - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 118
IDE 19 Video 18 IRQ Specifications 23 Memory removing 64 size 17 system 17 Memory Address Map 21 Memory/Cache Options 47 external cache 47 internal cache 47 Model Definition 97 Modem 20 data 20 fax 20 voice 20 Motherboard removing 70 MPU-401 19 N Netware 3.12, 4.11 & 5.0 Environment Test 106 Network - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 119
75 Audio 77 CD/DVD-ROM Drive 76 Diskette Drive 75 Keyboard 78 Memory 75 Modem 77 Monitor 77 Other 78 Parallel Port 78 Power Supply 78 Processor / Processor Fan 75 Real-Time Clock 77 Serial Port 78 System Board 75 Video 77 System 27 System Board removing 70 System Information 1st bank 31 - Acer Veriton 7100 | Veriton 5100/7100 Service Guide - Page 120
Setup 54 Load Default Settings 52 Memory/Cache Options 47 Onboard Peripherals 37 PnP/PCI Options 49 Power Management 39 Product Information 32 System Security 44 Time 43 T Temperature 23 Test Compatible Components 99 Time 43 Troubleshooting 71 U UART 20 Undetermined Problems 79 Universal HCI 20 USB