Acer Veriton Z4621G Acer Veriton Z4621G Desktop Service Guide
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Acer Veriton Z4621G manual content summary:
- Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 1
Acer VZ4620G/VZ4621G SERVICEGUIDE - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 2
ii - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 3
SOP for SHELL 2-32 DMI Tool Utilities 2-35 LAN EEPROM Utilities 2-40 CHAPTER 3 System Disassembly and Assembly Recommended Equipment 3-5 Pre-disassembly Procedure 3-5 Disassembly Process 3-6 Disassembly Flowchart 3-7 Removing the Stand 3-9 Removing the Rear Cover 3-11 Removing the HDD 3-15 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 4
Thermal Pad location on base pan 3-97 Thermal Pad location on different VGA card 3-98 nVidia GT530 3-98 nVidia GT520 3-99 nVidia GT405 3-99 CHAPTER 4 Troubleshooting iv - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 5
Introduction 4-3 Hardware Diagnostic Procedure 4-3 System Check Procedures 4-3 Power System Check 4-3 System External Inspection 4-3 System Internal Inspection 4-4 Beep Codes 4-5 Checkpoints 4-6 BIOS Recovery 4-8 Calibration SOP of control board 4-10 Debug Card information 4-18 Converter - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 6
vi - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 7
vii - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 8
viii - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 9
CHAPTER 1 Hardware Specifications - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 10
Features 1-3 Quick Specification 1-3 Chassis Specification 1-7 Motherboard Specification 1-10 System Tour 1-15 M/B Placement 1-20 Jumper Setting 1-21 Block Diagram 1-23 1-2 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 11
DC G630 2.7G 3M 65W Intel Celeron DC G530 2.4G 2M 65W Chipset 0 Intel H61 Express Chipset Memory 0 Dual-channel 1333 MHz DDR3 SO-DIMM support: Up to 4 GB per memory module Upgrade option with 2 DIMM slots Graphics 0 Intel HD Graphics technology (Microsoft DirectX 10) Discrete graphic cards - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 12
Webcam: 1.3 MP stand-alone webcam with 1280 x 1024 resolution TV-tuner 0 Acer TV-tuner options: Hybrid TV-tuner supporting worldwide dual DVB-T (Digital Video Broadcasting-Terrestrial) Hybrid TV-tuner supporting worldwide analog and ATSC (Advanced Television Systems Committee) TV-tuner I/O: RF - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 13
Edition (non-Touch) Skype AUPEO Bing Bar BingSetup Internet Explorer 9 Acer Clear.fi Client Acer Clear.fi TouchCam(Touch) YouCam (non-Touch) Nero 10 Essentials Acer Edition Touch Settings TouchPortal Acer Edition V3(Touch) Adobe Flash Player Adobe Reader X Hardware Specifications and Configurations - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 14
Shortcut McAfee Internet Security Suite WW McAfee Virus Definitions Acer Identity Card Acer Registration Acer Updater Acer eRecovery Management Hotkey Utility v2.5 OOBE Offer Acer Edition Welcome Center clear.fi Tutorial Acer Accessory Store Netflix shortcut eBay Shortcut 2009 Accessories 0 Gateway - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 15
or HDMI in port) Rear I/O Connector 0 1 HDMI-in connector 1 HDMI-out connector 4 USB 2.0 connectors 1 DC in jack 1 RJ45 connector (support Giga LAN) 1SPDIF Connector Motherboard Mounting Feature 0 Features for mounting 190*230mm2 motherboard Power Supply Mounting Feature 0 External - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 16
mode (Acer Assign System Power Unit) EPS 2.0 (The maximum no-load power consumption for EPS 2.0 is 0.5W or less for adapters with an output power of 50W to 250W) Input:100~240V~2.4A 50~60HZ Output:19V 7.1A (135W); 19V 9.5A (180W) Security Feature 0 Lock pad Thermal Feature 0 Support Intel - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 17
Frequency 5 ~ 500 Hz 5Hz @ 0.0001 g^2/Hz to 20Hz @ 0.01 g^2/Hz (slope up) 20Hz to 500 Hz @ 0.01g^2/Hz(flat) Acceleration 2.20 g RMS Test Axis: 3 axes Test Time: 10 minutes (per axis; total 3 axes) Vibration Packaged Frequency 5 ~ 300 Hz 0.015 g^2/Hz from 5 to 40 Hz Sloping to 0. - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 18
compliant HDMI 1.4a Certificate fee paid by MB vendor Brand Logo 0 "Acer Inc" logo Printed on the PCB PCB 0 6 layers Platform Branding 0 Intel H61 Design Criteria: Should meet Intel H61 platform design guide Should meet Intel BIOS specification Super I/O: ITE8772E Memory 0 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 19
Channel A: 1 slot; Channel B: 1 slot Dual channel support Speed support:1333MHz Capacity support: SO-DDR III un-buffered non-ECC DIMM support 1GB to 8GB max. Memory support Design Criteria: Should meet Intel Chipset platform design guide Dual channel should be enabled always when - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 20
attachment is the reference, please propose your solution) S/N ratio: 90 dB at rear output jack Follow Acer Audio Spec v5.2 and Audio C/R should support Acer Internal speaker spec Follow Realtek audio design: (for front DB jack detection issue) Jack Detection Resistor are located near Codec - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 21
mode control for CPU/System/North bridge FAN separately by individual sensor PWM function should cover ACPI mode and non-ACPI mode Support thermal shutdown mechanism FAN control by super I/O but reserve Intel Quiet System Technology (IQST) feature System LED Definition 0 Power State LED S0 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 22
SATA Power Out (for HDD/ODD power) 1 4Pin Speaker Connector 1 3Pin CIR header (support RC6 / RCMM) 1 on board buzzer Acer Hardware spec 0 Please follow: Acer Desktop H/W Validation Request rev 2.7 Acer Motherboard EE Design Request v3.7 1-14 Hardware Specifications and Configurations - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 23
System Tour 0 Table 1-1. Front View No Icon Item 1 IR Port 2 Webcam 3 Speaker 4 Power button Description Port to receive IR signal Web camera for video communication Deliver stereo audio output Turns the computer on and off. Hardware Specifications and Configurations 1-15 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 24
Memory Stick (MS) Connects to USB 3.0 devices (e.g., USB mouse, USB camera). NOTE: NOTE: The USB 3.0 port near to 3 in 1 Card Reader slot supports USB charge. JP SKU only Connects to USB 3.0 devices (e.g., USB mouse, USB camera). 5 Headphone/speaker Connects to audio devices(eg., speakers, Jack - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 25
Table 1-2. Left View No Icon Item 6 Microphone Jack Description Accepts inputs from external microphones. Table 1-3. Right View No Icon Item 1 Optical drive 2 LCD signal source selection switch Description Internal optical drive; accepts CDs or DVDs. Switch the LCD signal source - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 26
SPDIF Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 4 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. 5 HDMI port Supports high definition digital video connections. 6 DC-In Jack Connects to AC adapter. 1-18 Hardware Specifications and Configurations - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 27
Table 1-4. Rear View No Icon Item 7 Vesa mount hole Description Can hang the computer on the wall by fixing the vesa mount Hardware Specifications and Configurations 1-19 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 28
M/B Placement 0 1-20 Hardware Specifications and Configurations - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 29
Table 1-5. No Label 1 CPU socket Description No Label LGA115 socket CPU 2 DIMM Description DDRIII DIMM slot 3 PCIE x16 PCIE x16 slot 5 LCD LCD connector 4 Camera 6 DVI Camera module connector DVI in connector 7 converter converter connector 8 3D scalar 3D scalar connector - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 30
Internal header pin definition 0 1-22 Hardware Specifications and Configurations - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 31
Block Diagram 0 Hardware Specifications and Configurations 1-23 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 32
1-24 Hardware Specifications and Configurations - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 33
CHAPTER 2 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 34
CMOS Setup Utility 2-3 Entering CMOS setup 2-4 Navigating Through the Setup Utility 2-4 BIOS Setup Utility 2-5 AMI UEFI BIOS Flash SOP for DOS 2-15 AMI UEFI BIOS Flash SOP for Windows 2-19 AMI UEFI BIOS Flash SOP for DOS with ME 2-23 AMI UEFI BIOS Flash SOP for SHELL 2-32 DMI Tool Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 35
after you close the Setup. NOTE: NOTE: CMOS Setup Utility will be simply referred to as "BIOS", "Setup", or "Setup utility" in this guide. The screen shots used in this guide display default system values. These values may not be the same those found in your system. System Utilities 2-3 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 36
Entering CMOS setup 0 1.Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2.During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 37
BIOS Setup Utility 0 Main 0 Table 2-1. Parameter Description System BIOS Version and Build Date of BIOS installed on the system. Processor Intel series, Core Frequency and Count of CPU installed on the system. Memory Total size of system memory installed on the system. Product Name - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 38
Advanced 0 Advanced -> Miscellaneous 0 Table 2-2. Parameter SATA Port (AHCI Port) 0 SATA Port (AHCI Port) 1 2-6 Description SATA Port (AHCI Port) 0 information. SATA Port (AHCI Port) 1 information. Options N/A N/A System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 39
DVMT Mode System Utilities Description Intel EIST (Enhanced Intel Speed Step Technology) function support. XD can prevent certain classes of malicious buffer overflow attacks when combined with a supporting OS. (Windows XP SP2, SUSE Linux 9.2, RedHat Enterprise 3 Update) When enabled, a VMM can - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 40
SATA Mode. [Native IDE] IDE mode. [AHCI] AHCI mode. Enabled/Disabled All USB Devices. Enabled Legacy USB Support. [Disabled] option disables legacy support. [Enabled] option will keep USB devices available. USB Storage Emulation. Enabled/Disabled Onboard Audio Controller. Enabled/Disabled Onboard - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 41
Table 2-4. Parameter Onboard LAN Option ROM Description Enabled/Disabled Onboard LAN Option ROM. Options Disabled/Enabled Advanced -> PC Health Status 0 Table 2-5. Parameter CPU Temperature (DTS) System Temperature CPU Fan Speed CPU Core +3.30V +5.00V +12.0V 5VSB VBAT Smart Fan Description - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 42
USB KB/Mouse Restore On AC Power Loss Description Default set as [S3(STR)] Enabled/Disabled Deep Power Off Mode. Enabled/Disabled RTC Wake up Support. Enabled/Disabled Power On by PCIE Devices. Enabled/Disabled USB Keyboard/Mouse to generate a wake event for S3. Specify what state to go to when - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 43
: Information only. Change Supervisor Password Valid Keys: (1)a-z (A-Z) non case sensitive. (2)0, 1-9 (3)11 special keys 4)Key pad: 0-9 support and */-+. (5 special keys) (5)Only support scan code. Change User Password This item is available if supervisor password is installed. If clear - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 44
Table 2-7. Parameter Boot Sector Virus Protection Description Enabled/Disabled Boot Sector Virus Protection. Display this item if onboard SATA mode is IDE mode. Hide this item if onboard SATA mode is AHCI mode. Options Disabled/Enabled Boot Options 0 Table 2-8. Parameter Boot Priority Order 1st - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 45
Table 2-8. Parameter 4th Boot Device 5th Boot Device EFI Device Priority Hard Disk Drive Priority Optical Disk Drive Priority Removable Device Priority Network Device Priority Quiet Boot Halt On Description Default set as [Removable Device]. Default set as [LAN]. Specifies the Boot Device Priority - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 46
Exit 0 Table 2-9. Parameter Save & Exit Setup Discard Changes and Exit Setup Save Changes Discard Changes Load Default Settings Save as User Default Settings Load User Default Settings Description Exit system setup after saving the changes Exit system setup without saving any changes. Save Changes - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 47
folder under BIOS folder. 5. Flash Method. - For end-user only. Currently, all ODMs should NOT use it to flash SBIOS. It will cause unexpected problem since some BIOS block data maybe different between old and new BIOS. - It will keep DMI and setup settings. - QTC team can simulate user's behavior - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 48
NOTE: NOTE: The AFUEFI tool version is by case. NOTE: NOTE: The command is by case. 2) After finishing flashing BIOS, please don't execute any programs and reboot the system directly. 3) When system reboot, please press "Del" to enter BIOS Setup. 4) In Exit page, select "Load Default Settings" and - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 49
5) Select "Yes" and press "Enter" key. 6) Select "Save & Exit Setup" and press "Enter" key. 7) Select "Yes" and press "Enter" key. System Utilities 2-17 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 50
8) Flash BIOS is finished. 2-18 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 51
AMI UEFI BIOS Flash SOP for Windows 0 1. Copy BIOS folder (ex: aParis-H61_D01 folder) under OS Desktop. 2. In BIOS folder, select WIN folder and execute "BIOS_WIN.bat" file. Please make sure the AFUWIN.exe tool version is 2.36 or later. 3. Press "Yes" to continue flashing BIOS. System Utilities 2- - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 52
NOTE: NOTE: The AFUWIN tool version is by case. 4. After finishing flashing BIOS, please don't execute any programs and reboot the system directly. 5. When system reboot, please press "Del" to enter BIOS Setup. 6. In Exit page, select "Load Default Settings" and press "Enter" key. 7. Select "Yes" - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 53
8. Select "Save & Exit Setup" and press "Enter" key. 9. Select "Yes" and press "Enter" key. System Utilities 2-21 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 54
10. Flash BIOS is finished. 2-22 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 55
AMI UEFI BIOS Flash SOP for DOS with ME 0 NOTE: NOTE: This method is just for development stage, not suggest customer to flash ME. 1. Please make a DOS bootable device. 2. Copy BIOS folder (ex: aParis-H61_P01-D01 folder) into DOS bootable device. 3. Boot to DOS mode and enter BIOS folder. 4. Enter - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 56
NOTE: NOTE: The FPT tool version is by case. NOTE: NOTE: The command is by case. 2) After finishing flashing BIOS, please don't execute any programs and shutdown system directly 3) Unplug AC power cord for 10 sec, 4) Reconnect the power cord. 5) Power on the system and press "Del" to enter BIOS - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 57
7) Select "Yes" and press "Enter" key. 8) Select "Save & Exit Setup" and press "Enter" key. System Utilities 2-25 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 58
9) Select "Yes" and press "Enter" key. 10) Flash BIOS is finished. [With ME lock] 2-26 0 0 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 59
1) Check if the ME status with ME Info Utility and Manufacturing Mode is Disabled. Or, system can't flash with FPT utility as below. System Utilities 2-27 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 60
2) If these have been disabled, please power off and remove "FLASH_OVERRIDE" jumper from Pin 1-2 to Pin 2-3. 3) Power on and boot to DOS to execute "BIOS_ME.bat" file. 2-28 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 61
NOTE: NOTE: The FPT tool version is by case. NOTE: NOTE: The command is by case. 4) After finishing flashing BIOS, please don't execute any programs and power off system. 5) Please replace "FLASH_OVERRIDE" jumper from Pin 2-3 to Pin 1-2. 6) Unplug AC power cord for 10 sec. 7) Reconnect the power - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 62
10) Select "Yes" and press "Enter" key. 11) Select "Save & Exit Setup" and press "Enter" key. 2-30 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 63
12) Select "Yes" and press "Enter" key. 13) Flash BIOS is finished. System Utilities 2-31 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 64
AMI UEFI BIOS Flash SOP for SHELL 0 1.Please make a SHELL bootable device. 2.Copy BIOS folder into SHELL bootable device. 3.Boot to SHELL mode. 4.Type flash command as below: afushell64.efi Filename.rom /p /b /n /r 5.Please make sure the SHELL tool version is same as release note requirement. 6. - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 65
9.Select "Yes" and press "Enter" key. 10.Select "Save & Exit Setup" and press "Enter" key. System Utilities 2-33 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 66
11.Select "Yes" and press "Enter" key. 12.Flash BIOS is finished. 2-34 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 67
DMI Tool Utilities 0 1. Please make a DOS bootable device. 2. Copy DMI_TOOL folder into the DOS bootable device. 3. Boot to DOS mode and enter DMI_TOOL folder. 4. Update DMI Method. 1) Edit and execute batch file Z3771.bat (Z3770.bat for non-touch) to update DMI data. For Example: System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 68
After finish update DMI data, please reboot the system. 2) Execute AMIDEDOS.EXE to update DMI data. - Please check "Help" for each command. 2-36 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 69
System Utilities 2-37 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 70
in commonly used. - If you want to Read/Write System manufacture in Type 1, use the CMD SM. [Read Command] AMIDEDOS /SM [Write Command] AMIDEDOS /SM "Acer" For example: - If you want to Read/Write System Family in Type 1, use the CMD SP. [Read Command] AMIDEDOS /SP 2-38 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 71
[Write Command] AMIDEDOS /SP "Z4621G" NOTE: NOTE: Z4621 (non-Touch)/ Z4620 (Touch) - If you want to Read/Write System Family in Type 1, use the CMD SF. [Read Command] AMIDEDOS /SF [Write Command] AMIDEDOS /SF "Acer Desktop" - If you want to Read/Write Baseboard ManufactureFamily in Type 2, use the - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 72
LAN EEPROM Utilities 0 To write the MAC address, 1. Create a DOS bootable USB HDD. 2. Copy the contents of the MAC folder to the HDD and remove the HDD form the computer. 3. Reboot the computer and press F12 during the boot sequence to enter the setup menu. 4. Select the Boot menu item and move the - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 73
System Utilities 2-41 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 74
2-42 System Utilities - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 75
CHAPTER 3 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 76
Recommended Equipment 3-5 Pre-disassembly Procedure 3-5 Disassembly Process 3-6 Disassembly Flowchart 3-7 Removing the Stand 3-9 Removing the Rear Cover 3-11 Removing the HDD 3-15 Removing the Converter Board 3-16 Removing the ODD 3-17 Removing the Camera 3- - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 77
Replacing the TV Tuner 3-87 Replacing the Heatsink 3-89 Replacing the Motherboard Shielding 3-91 Replacing the Rear Cover 3-93 Replacing the Stand 3-95 Thermal Pad location on base pan 3-97 Thermal Pad location on different VGA card 3-98 nVidia GT530 3-98 nVidia GT520 3-99 nVidia GT405 3- - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 78
3-4 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 79
and Assembly This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Recommended Equipment 0 To disassemble the computer, the following tools are suggested: Wrist grounding strap and conductive mat for preventing - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 80
(P) 7 #6-32*3.6+3.8L 4 M2*2L (K) 4 M4*6L (B) 4 M2*4L (K) 4 M3*4L+5.1 (X) 4 M4*8L (F) 3 M3*4L (B) 2 Quantity 0 Acer Part Number 86.GBL0U.001 86.U6N0U.005 86.U6N0U.008 86.U6N0U.001 86.U6N0U.007 86.U6N0U.003 86.U6N0U.009 86.U6Q0U.001 86.U6N0U.006 3-6 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 81
Disassembly Flowchart 0 Rem oving the stand Rem oving the Rear Cover Removing the HDD Removing the M e m o ry Rem oving the ODD Rem oving the Right Foot S ta n d (Power LED) Rem oving the Base Pan Rem oving the TV Tuner Rem oving the LCD Rem oving the IR System Disassembly and Assembly 3-7 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 82
Removing the Base Pan M3X5L (B) Removing the LCD M3X5L (B) M3*4L (B) Quantity 3 7 1 4 1 4 2 2 9 Acer Part Number 86.U6Q0U.001 86.U6N0U.005 86.GBL0U.001 86.U6N0U.008 86.GBL0U.001 86.U6N0U.001 86.GBL0U.001 86. 86.GBL0U.001 4 86.GBL0U.001 2 86.U6N0U.006 3-8 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 83
Removing the Stand 0 Press the latch which arrow pointed at and remove the hinge cover System Disassembly and Assembly 3-9 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 84
Unscrew 3 screws to remove the stand ID Size M4*8L (F) Quantity 3 Screw Type 3-10 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 85
Removing the Rear Cover 0 Unscrew 7 screws ID Size M3*8.0L (P) Quantity 7 Screw Type System Disassembly and Assembly 3-11 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 86
First, open one top side, then open the other top side. 3-12 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 87
Open the low side. System Disassembly and Assembly 3-13 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 88
Above photo shows below parts after removing the rear cover: 1. HDD 2. ODD 3. Converter board 4. Camera 5. OSD board 6. Motherboard shielding 7. System fan 8. Touchpad 3-14 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 89
Removing the HDD 0 1. Unscrew 1 screw. 2. Remove the HDD module (with bracket) in the direction as indicated by the arrow Table 3-3. ID Size M3X5L (B) Quantity 1 Screw Type System Disassembly and Assembly 3-15 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 90
Removing the Converter Board 0 Unplug the cables and unscrew 2 screws Remove the converter board. Table 3-4. ID Size M3X5L (B) 2 Quantity Screw Type NOTE: NOTE: Also remove the mylar. 3-16 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 91
Removing the ODD 0 1. Unscrew 1 screw. 2. Remove the ODD module (with bracket) in the direction as indicated by the arrow. Table 3-5. ID Size M3X5L (B) Quantity 1 Screw Type System Disassembly and Assembly 3-17 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 92
Removing the Camera 0 Remove the mylar 1. Unlock the latch and take out camera with cable 2. Remove the camera (and unplug the cable). 3-18 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 93
Removing the OSD Board 0 Unplug the cable and unscrew 2 screws to take out OSD board Table 3-6. ID Size M3X5L (B) Quantity 2 Screw Type System Disassembly and Assembly 3-19 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 94
Removing the Motherboard Shielding 0 Unscrew the 9 screws. Table 3-7. ID Size M3X5L (B) Quantity 9 Screw Type 3-20 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 95
Remove the motherboard shielding in the direction as indicated by the arrow. System Disassembly and Assembly 3-21 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 96
Removing the Display Card 0 3-22 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 97
Unlock the 2 VGA locks. Remove the display card in the direction as indicated by the arrow. System Disassembly and Assembly 3-23 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 98
Above photo shows below parts after removing the display card: 1. Memory 2. TV tuner 3. WLAN 4. Heatsink 5. Speaker 3-24 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 99
Removing the Memory 0 1. Unlock the upper memory connector 2. Remove the upper memory 3. Unlock the lower memory connector 4. Remove the lower memory System Disassembly and Assembly 3-25 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 100
Removing the TV Tuner 0 1. Unscrew 1 screw Table 3-8. ID Size M3X5L (B) Quantity 1 Screw Type 2. Remove the touchpad control board cover in the direction as indicated by the arrow 3-26 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 101
Unplug the SATA cable & TV tuner cable, unscrew 2 screws Table 3-9. ID Size M2*4L (K) Quantity 2 Screw Type Remove the TV tuner in the direction as indicated by the arrow System Disassembly and Assembly 3-27 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 102
Removing the WLAN 0 1. Unplug the WLAN cables, unscrew 2 screws Table 3-10. ID Size M2*4L (K) Quantity 2 Screw Type 2. Remove the WLAN in the direction as indicated by the arrow 3-28 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 103
Removing the Touchpad Control Board 0 Unplug the cables, unscrew 2 screws Table 3-11. ID Size M3X5L (B) Quantity 2 Screw Type System Disassembly and Assembly 3-29 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 104
Removing the Speaker 0 Unplug the cable and unscrew 4 screws, then remove the speaker in the direction as indicated by the arrow Table 3-12. ID Size M3*4L+5.1 (X) Quantity 4 Screw Type 3-30 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 105
Removing the Heatsink 0 Uncover the mylar and unscrew 5 screws. Table 3-13. ID Size M3X5L (B) Quantity 1 N/A 4 Screw Type System Disassembly and Assembly 3-31 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 106
Remove the heatsink in the direction as indicated by the arrow. Removing the CPU 0 3-32 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 107
Press the latch and move it in the direction as indicated by the arrow Remove the CPU System Disassembly and Assembly 3-33 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 108
Removing the System FAN 0 Unscrew 4 screws to remove the system fan cover Table 3-14. ID Size M4*6L(K) Quantity 4 Screw Type 3-34 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 109
Unscrew 3 screws to remove the system fan Table 3-15. ID Size M3X5L (B) Quantity 3 Screw Type System Disassembly and Assembly 3-35 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 110
power connector 2. Converter board connector 3. DVI connector 4. LVDS connector 5. OSD connector 6. IR cable connector 7. Touchpad connector 8. Camera connector 9. Bluetooth connector 10. Speaker connector 3-36 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 111
Unscrew 2 screws to remove the VGA bracket Table 3-16. ID Size M3X5L (B) Quantity 2 Screw Type System Disassembly and Assembly 3-37 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 112
Unscrew 6 screws to remove the motherboard. Table 3-17. ID Size M3X5L (B) Quantity 6 Screw Type 3-38 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 113
System Disassembly and Assembly 3-39 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 114
Removing the Left & Right Foot Stand (Power LED) 0 Unscrew 2 screws to remove the left foot stand. Table 3-18. ID Size M3X5L (B) Quantity 2 Screw Type Unscrew 2 screws to take out switch holder 3-40 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 115
Table 3-19. ID Size M3X5L (B) Quantity 2 Screw Type Unscrew 2 screws to remove the right foot stand. Table 3-20. ID Size M3X5L (B) Quantity 4 Screw Type System Disassembly and Assembly 3-41 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 116
Removing the Base Pan 0 1. Unlock the latch 2. Unplug the LVDS cable Unscrew 8 screws. 3-42 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 117
Table 3-21. ID Size M3X5L (B) Quantity 8 Screw Type Unlock the latch which marked in red. NOTE: NOTE: LCD power cannot be removed now, be careful, do not damage it. System Disassembly and Assembly 3-43 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 118
Remove the base pan in the direction as indicated by the arrow 3-44 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 119
Removing the IR 0 Remove the IR (with cable) in the direction as indicated by the arrow. System Disassembly and Assembly 3-45 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 120
Removing the LCD 0 Unscrew 4 screws Table 3-22. ID Size M3X5L (B) Quantity 4 Screw Type 3-46 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 121
Unplug the LCD power cable Take out the LCD with bracket System Disassembly and Assembly 3-47 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 122
Remove the LCD one side bracket Unscrew 2 screws. then remove another bracket Table 3-23. ID Size M3*4L (B) Quantity 2 Screw Type 3-48 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 123
3-24. Main screw list Screw M3X5L (B) 61 M3*8.0L (P) 7 #6-32*3.6+3.8L 4 M2*2L (K) 4 M4*6L (B) 4 M2*4L (K) 4 M3*4L+5.1 (X) 4 M4*8L (F) 3 M3*4L (B) 2 Quantity 0 Acer Part Number 86.GBL0U.001 86.U6N0U.005 86.U6N0U.008 86.U6N0U.001 86.U6N0U.007 86.U6N0U.003 86.U6N0U.009 86.U6Q0U. - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 124
Converter Board Replacing the HDD Replacing the Heatsink Replacing the TV Tuner Replacing the Motherboard Shielding Replacing the Rear Cover Replacing the stand 3-50 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 125
#6-32*3.6+3.8L Replacing the Rear Cover M3*8.0L (P) Replacing the Stand M4*8L (F) Quantity 4 2 11 16 Acer Part Number 86.GBL0U.001 86.U6N0U.006 86.GBL0U.001 86.GBL0U.001 4 86.U6N0U.007 3 86.GBL0U 001 4 86.U6N0U.008 7 86.U6N0U.005 3 86.U6Q0U.001 System Disassembly and Assembly 3-51 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 126
Replacing the LCD 0 Install the LCD one side bracket and screw it. Table 3-26. ID Size M3*4L (B) Quantity 2 Screw Type Install another LCD bracket 3-52 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 127
Install the LCD on the top bezel Screw 4 screws to fix the LCD on top bezel. Table 3-27. ID Size M3X5L (B) Quantity 4 Screw Type System Disassembly and Assembly 3-53 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 128
4. Plug the LCD power cable NOTE: NOTE: Be careful that do not plug it on backward 3-54 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 129
Replacing the IR 0 Install the IR (with cable) in the direction as indicated by the arrow. System Disassembly and Assembly 3-55 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 130
Replacing the Base Pan 0 Install the base pan on the LCD NOTE: NOTE: When installing, through the LCD power cable above location 3-56 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 131
Lock all the latch Plug the LVDS cable System Disassembly and Assembly 3-57 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 132
Screw 8 screws to fix it. Table 3-28. ID Size M3X5L (B) Quantity 8 Screw Type 3-58 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 133
Replacing the Left & Right Foot Stand (Power LED) 0 Screw 4 screws to fix right foot stand Table 3-29. ID Size M3X5L (B) Quantity 4 Screw Type Screw 2 screws to fix the switch holder System Disassembly and Assembly 3-59 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 134
Table 3-30. ID Size M3X5L (B) Quantity 2 Screw Type Screw 2 screws to fix the left foot stand. Table 3-31. ID Size M3X5L (B) Quantity 2 Screw Type 3-60 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 135
Replacing the Motherboard 0 Screw 6 screws to fix the motherboard Table 3-32. ID Size M3X5L (B) Quantity 6 Screw Type System Disassembly and Assembly 3-61 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 136
Screw 2 screws to fix the VGA bracket. Table 3-33. ID Size M3X5L (B) 2 Quantity Screw Type 3-62 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 137
: 1. SATA power connector 2. Converter board connector 3. DVI connector 4. LVDS connector 5. OSD connector 6. IR cable connector 7. Touchpad connector 8. Camera connector 9. Bluetooth connector 10. Speaker connector System Disassembly and Assembly 3-63 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 138
Replacing the System FAN 0 1. Screw 3 screws to fix system fan Table 3-34. ID Size M3X5L (B) Quantity 3 Screw Type 3-64 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 139
2. Plug the fan cable to the Fan port on the MB. Arrange the cable as indicated by the line. 3. Screw 4 screws to fix system fan cover System Disassembly and Assembly 3-65 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 140
Table 3-35. ID Size M4*6L(K) Quantity 4 Screw Type Replacing the CPU 0 Install the CPU, notice the direction. 3-66 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 141
Close the CPU bracket cover. System Disassembly and Assembly 3-67 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 142
Lock the latch in the direction as indicated by the arrow. 3-68 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 143
Replacing the Memory 0 1. Instal the lower memory 2. Instal the upper memory System Disassembly and Assembly 3-69 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 144
Replacing the WLAN 0 1.Arrange the WLAN cable as above pictures, refer to the indicated red lines, make notice of the latches to fix the cables.And then attach mylar as indicated. 2. Install the WLAN card, and screw 2 screws to fix it. 3-70 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 145
Table 3-36. ID Size M2*4L (K) Quantity 2 Screw Type 3. Plug the WLAN cables,refer to the indicated red circle. System Disassembly and Assembly 3-71 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 146
Replacing the Display Card 0 Install the display card in the direction as indicated by the arrow. 3-72 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 147
Lock 2 VGA locks. System Disassembly and Assembly 3-73 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 148
Replacing the Speaker 0 1. attach the mesh as the picture shown. 2. Install the speaker in the direction as indicated by the arrow and screw 4 screws to fix it. Table 3-37. ID Size M3*4L+5.1 (X) Quantity 4 Screw Type 3-74 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 149
3. Arrange the speaker cable as indicated by the line, then attach the mylar to fix the two cables. NOTE: NOTE: Be careful that the IR cable is also need to plug to the IR port here as the picture. System Disassembly and Assembly 3-75 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 150
Replacing the OSD Board 0 Plug the cable and screw 2 screws to fix the OSD board Be note of the OSD cable arrangment, just refer to the indicated line. Table 3-38. ID Size M3X5L (B) Quantity 2 Screw Type 3-76 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 151
2 Screw Type Then you need to plug the power cable, just refer as the picture indicated. Attach the mylar to fix the power cable. System Disassembly and Assembly 3-77 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 152
Replacing the Camera 0 Plug the cable and lock the latch to fix the camera Arrange the cable as indicated by the line, fix it on VGA bracket by 2 mylares. 3-78 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 153
Attach the mylar to cover the camera. System Disassembly and Assembly 3-79 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 154
Replacing the ODD 0 1. Install the ODD module (with bracket) in the direction as indicated by the arrow. 2. Screw 1 screw to fix it. Table 3-40. ID Size M3X5L (B) Quantity 1 Screw Type 3-80 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 155
SATA cable as indicated by red line, also take care that the SATA cable should be fixed by the latch whrer the arrow indicates. System Disassembly and Assembly 3-81 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 156
Replacing the HDD 0 1. Install the HDD module (with bracket) in the direction as indicated by the arrow. 2. Screw 1 screw to fix it. Table 3-41. ID Size M3X5L (B) Quantity 1 Screw Type 3-82 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 157
3.plug the HDD&ODD power cable as the picture reference, don't forget to use the latch to fix the cable. 4. Plug the SATA cable for HDD, refer to red line, use the latch indicated by arrow to fix this cable. System Disassembly and Assembly 3-83 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 158
Replacing the Converter Board 0 1. Mount 2 screws to fix the converter board above the ODD. Table 3-42. ID Size M3X5L (B) Quantity 2 Screw Type 3-84 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 159
can be used to fixed the cable. Then attach the gasket to fix the cables include LVDS cable,camere cable and the convert cable. System Disassembly and Assembly 3-85 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 160
4. Attach the mylar as the location shown in the picture. 3-86 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 161
Replacing the TV Tuner 0 1. Instal the TV tuner in the direction as indicated by the arrow 2. Plug the 2 screws to fix the TV tuner card Table 3-43. ID Size M2*4L (K) Quantity 2 Screw Type System Disassembly and Assembly 3-87 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 162
3. Install thetouchpad control board shieding in the direction as indicated by the arrow and screw 1 screw to fix it. Table 3-44. ID Size M3X5L (B) Quantity 1 Screw Type 4. Plug the TV tuner cable as indicated red line. 3-88 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 163
Replacing the Heatsink 0 1.Instal the heatsink in the direction as indicated by the arrow 2.Screw 5 screws to fix it and attach the mylar. Table 3-45. ID Size M3X5L (B) Quantity 1 System Disassembly and Assembly Screw Type 3-89 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 164
Table 3-45. ID Size N/A Quantity 4 Screw Type 3-90 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 165
Replacing the Motherboard Shielding 0 Install the motherboard shielding in the direction as indicated by the arrow System Disassembly and Assembly 3-91 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 166
Screw 9 screws to fix it Table 3-46. ID Size M3X5L (B) Quantity 9 Screw Type 3-92 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 167
Replacing the Rear Cover 0 1. Above photo shows below parts after removing the rear cover: 1. HDD 2. ODD 3. Converter board 4. Camera 5. OSD board 6. Motherboard shielding 7. System fan 8. Touchpad System Disassembly and Assembly 3-93 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 168
Install the rear cover, lock the latch, then screw 7 screws to fix it. ID Size M3*8.0L (P) Quantity 7 Screw Type 3-94 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 169
Replacing the Stand 0 Screw 3 screws to fix the stand on rear cover ID Size M4*8L (F) Quantity 3 Screw Type System Disassembly and Assembly 3-95 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 170
Install the hinge cover 3-96 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 171
Thermal Pad location on base pan 0 System Disassembly and Assembly 3-97 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 172
Thermal Pad location on different VGA card 0 nVidia GT530 0 Attach the thermal pad on VGA memories 3-98 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 173
nVidia GT520 0 There is no memory on back side, so VGA card doesn't need thermal pad nVidia GT405 0 There is no memory on back side, so VGA card doesn't need thermal pad System Disassembly and Assembly 3-99 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 174
3-100 System Disassembly and Assembly - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 175
CHAPTER 4 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 176
Introduction 4-3 Hardware Diagnostic Procedure 4-3 System Check Procedures 4-3 Power System Check 4-3 System External Inspection 4-3 System Internal Inspection 4-4 Beep Codes 4-5 Checkpoints 4-6 BIOS Recovery 4-8 Calibration SOP of control board 4-10 Debug Card information 4-18 Converter - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 177
Troubleshooting Introduction 0 This chapter provides instructions on how to trouble shoot system hardware problems. Hardware Diagnostic Procedure 0 NOTE: NOTE: IMPORTANT: The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 178
their appropriate connectors. Verify that all components are Acer-qualified and supported. Replace the system covers. Power on the system. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event logs during the system startup. 4-4 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 179
that there could also be something wrong with just accessing the memory (ie the motherboard has a problem). Description: The motherboard is not able to access the video card for some reasons. Either the video to execute the default procedure. Description: CMOS checksum error. Troubleshooting 4-5 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 180
is currently executing. Checkpoint sare very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process. Viewing BIOS checkpoints 0 Viewing all checkpoints Test base 512KB memory. Adjust policies and cache first 8MB. Set stack. Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 181
differ between different platforms based on system configuration. Checkpoints may change due to vendor requirements, system chipset or option ROMs from add-in PCI devices Troubleshooting 4-7 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 182
be executed. (you will head a long beep and one short beep) 5. Press to enter BIOS setup menu when you see the logo and message 4-8 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 183
6. Press Proceed with flash update start recovery. 7. Wait it compeled 8. ENTER and exit. (Recovery completed.) Troubleshooting 4-9 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 184
Calibration SOP of control board 0 Run test.bat and check whether the firmware is the latest version, if yes, press "Next", and it will skip the firmware update. 4-10 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 185
Updating It spends 10 seconds to update the firmware, after that, program will show "Pass" or "Fail", press exit to continue. Troubleshooting 4-11 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 186
Device check,if the Hardware Vendor ID/Product ID/Chip Revision is not avaliable, the device information would be blank, it means that hardware may have problem. Press "Next" to continue. Install the acrylic fixture 1 4-12 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 187
Following program's prompt, in order as up/right/low/left, press the proper hole by using the stylus. Troubleshooting 4-13 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 188
Following program's prompt, in order as up/right/low/left, draw a line in proper slot by using the stylus. After the drawing one line, stop until the next line turn green, do not exceed 10 cm/sec when drawing. 4-14 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 189
When finishing calibration, will show above progress, and will show fail if it fails, press "Next" to continue. Troubleshooting 4-15 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 190
Pressing the 25 calibration points in proper hole by using the stylus. 4-16 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 191
Uninstall acrylic fixture 1 and install the acrylic fixture 2, draw the 9 lines in order as up to low, press the "Pass" in green mark when finished. Troubleshooting 4-17 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 192
" in green mark when finished. Debug Card information 0 Table 4-3. Pegatron Part Name SZ-LPC-D Pegatron PN 90-C1G351-00XBN00Z Photo FLAT-cable 1400-001C000 4-18 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 193
Glare Acer PN LK.2150D.005 Converter board setting LED LCD CMI 21.5'W FHD None Glare LK.2150D.006 LED LCD LPL 21.5''W FHD None Glare LM215WF4 TLE7 LF 250nit 5ms Fab P8 LK.21508.014 LED LCD LPL 23''W FHD None Glare LM230WF5 TLD1 LF 250nit 5ms LK.23008.019 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 194
4-20 Troubleshooting - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 195
CHAPTER 5 Jumper and Connector Locations - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 196
Jumper Setting 5-4 Setting Jumper 5-4 5-2 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 197
Jumper and Connector Locations Jumper and Connector Locations 5-3 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 198
Table 1-1. No Label 1 CPU socket 3 PCIE x16 5 LCD 7 converter 9 Key Pad 11 SATA PWR 13 Bluetooth 15 IR 17 VGA 19 BIOS_WP 21 SATA0-2 23 SPI Description No Label LGA115 socket CPU 2 DIMM Description DDR Ⅲ DIMM slot PCIE x16 slot LCD connector 4 Camera 6 DVI Camera - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 199
This illustration shows a 3-pin jumper.Pins 1 and 2 are SHORT. Jumper and Connector Locations 5-5 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 200
5-6 Jumper and Connector Locations - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 201
CHAPTER 6 FRU List - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 202
VZ4620G/VZ4621G Exploded Diagrams 6-4 FRU List 6-7 6-2 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 203
PARTS, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 204
VZ4620G/VZ4621G Exploded Diagrams 0 Main Exploded Diagram 6-4 FRU (Field Replaceable Unit) List - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 205
Table 6-1. Item Part Name 1 PARIS 23 WEBCAM LENS 2 PARIS V 21 FRONT BEZEL 3 PARIS23_WEBCAM_HOLDER 4 RAY PARIS WEB CAMERA 5 TOUCH PANEL 21' AMR 6 PARIS 21 F-BEZEL SPONGE H 7 PARIS 21 F-BEZEL SPONGE V 8 PARIS21_FRONT_STAND_COVER 9 PARIS 23 LOGO LENS 10 PARIS 23 LENS BOX 11 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 206
Table 6-1. Item 33 Part Name PARIS21_REAR_COVER 34 PARIS23_REAR_LOGO 35 PARIS V 21 STAND ASM 36 PARIS23_HINGE_COVER 37 LCD 38 PARIS21_PANEL_BKT_R_CMI 39 PARIS21_PANEL_BKT_R_NT_CMI 40 PARIS21_FOOTCOVER_RIGHT 41 PARIS 23 ODD BEZEL 42 RAY PARIS ODD 4X BD WRITER 43 PARIS23_ODD_CAGE - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 207
FRU List 0 Table 6-2. FRU list Category Description Adapter Adapter LITE-ON 135W 19V 5.1x7.4x12.5 Orange PA-1131-07AD, LV5 LED LF right angle Adapter DELTA 135W-DE 19V 2.5x5.5x11 Orange ADP-135FB BFA, LV5+OBL LED LF Board CONVERT BOARD P/N AP.13503.012 AP.13501.015 55.U6N0U.001 OSD BOARD - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 208
Table 6-2. FRU list Category Description BACKLIGHT FFC CABLE LVDS CABLE CABLE - MB TO OSD/B CABLE - MB TO CONVERTER/B Chassis WEBCAM CABLE POWER BUTTON CABLE PARIS A 21 BASE PAN SUB ASM PARIS A 21 REAR COVER ASM P/N N/A 50.SHN0U.003 50.U6N0U.007 50.U6Q0U.003 50.U6Q0U.007 50.SHN0U.001 33. - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 209
Table 6-2. FRU list Category Description PARIS V 21 FRONT BEZEL ASM PARIS V 21 STAND ASM HINGE COVER CONTROL BOARD SHIELDING ODD BEZEL - DVD-RW PARIS A 21 MB SHIELDING ASM HDD CAGE ODD CAGE P/N N/A N/A 42.SHL0U.005 33.U6R0U.003 42.SHL0U.002 33.SHN0U.001 33.U6N0U.003 33.U6Q0U.008 FRU (Field - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 210
FRONT BRACKET - R P/N 33.U6R0U.001 33.U6R0U.002 33.GCK0U.001 33.GCK0U.002 33.SHN0U.005 33.SHN0U.004 MB/VGA BRACKET BRACKET VESA SUPPORT 33.U6N0U.010 33.U6Q0U.003 CLAMP HOLD 47.U6N0U.011 6-10 FRU (Field Replaceable Unit) List - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 211
Table 6-2. FRU list Category HDD GROMMET Description P/N 47.U6N0U.010 Thermal COAXIAL CAP for non TV NON VGA GASKET LVDS GASKET BASE PAN THERMAL PAD FOR DIMM BASE PAN THERMAL PAD FOR CPU BASE PAN THERMAL PAD FOR AXG BASE PAN THERMAL PAD FOR IC ANNTENA MYLAR REAR CABINET Mylar 130*40MM PANEL - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 212
HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT51N LF W/O bezel SATA Zero Power Supported (HF + Windows 7) ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS- KU.0080F.014 Keyboard PRIMAX PR1101U USB Black US International with new acer logo KB.USB0P.262 Memory Memory KINGSTON SO-DIMM DDRIII 1333 2GB - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 213
Logo Proprietary W/O 1394 V1.0 LF w/ MCR/USB3.0/SPIDF, for UMA and switchable VGA Mainboard vParis Intel H61 Realtek RTL8111E-VL Acer Logo Proprietary W/O 1394 V1.0 LF w/ MCR/USB3.0/SPIDF, for UMA and switchable VGA Panel LCD 21.5 IN. LPL LM215WF4 TLE7 W/ TOUCH PANEL MODULE LED LCD - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 214
Table 6-2. FRU list Category Description SCREW M4*8L (F) B-ZN #2 SCREW M2*4L (K) W-NI P/N 86.U6Q0U.001 86.U6N0U.003 SCREW M3*4L (B) W-ZN #2 SCREW M3X5L (B) W-ZN #2 SCREW #6-32*3.6+3.8L K B-ZN #2 SCREW M4*6L (B) W-NI #2 SCREW M3*4L+5.1 (X) B-ZN #2 86.U6N0U.006 86.GBL0U.001 86.U6N0U.008 86. - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 215
Table 6-2. FRU list Category Description SCREW M3*8.0L (P) B-NI #2 P/N 86.U6N0U.005 FRU (Field Replaceable Unit) List 6-15 - Acer Veriton Z4621G | Acer Veriton Z4621G Desktop Service Guide - Page 216
6-16 FRU (Field Replaceable Unit) List