Alcatel OT-981A User Guide - Page 132

15 Troubleshooting Before contacting the aftersales department, you are advised to follow the instructions below: • You are advised to switch off the cellphone from time to time to maintain optimal performance. • You are advised to fully charge ( ) the battery for optimal operation. • Avoid storing large amounts of data in your cellphone as this may affect the performance of your cellphone. and carry out the following checks: My cellphone can not switch on • Press until the screen comes on • Check the battery charge level • Check the battery contacts, remove and reinstall your battery, then turn your cellphone back on My cellphone has not responded for several minutes • Press the key • Remove the battery and re-insert it, then switch the cellphone back on My cellphone turns off by itself • Check that your keypad is locked when you are not using your cellphone • Check the battery charge level My cellphone will not charge properly • Make sure you are using an Alcatel battery and charger provided in the box. • Make sure your battery is inserted. It must be inserted before plugging in the charger • Make sure that your battery is not completely discharged; the battery charge indicator can take several minutes • Make sure charging is carried out under normal conditions (0°C +40°C) • When abroad, check that the electrical current is compatible 130