Asko W6761 User manual General Use & Care Guide EN - Page 23

COMMON LAUNDRY PROBLEMS (CONTINUED) Problem Possible Cause Suggested Solution Fading and discoloring Improper sorting Dark clothes, especially cottons, can bleed excess dyes into wash water. White or light-colored clothes can absorb the dye and discolor. Separate light items from dark items. Crayons or pens in pockets Always empty all pockets before washing. Water too hot Cool or cold water is best for retaining dark or bright colors. Rips, snags, excess wear Sharp objects in pockets Hooks, snaps, zippers, buckles Harsh chemicals Existing rips and tears Permanent press items Empty all pockets and turn inside out before laundering. Fasten all hooks, snaps, and zippers before laundering to avoid snags. Remove sharp buckles. Turn knits inside out. Before washing, rinse harsh chemicals (such as battery acid, hair care chemicals, cleaning solutions, etc.) from towels and other articles to avoid holes in fabrics. Do not allow these unrinsed items to contact other fabrics. Mend all garments before laundering to prevent enlarging of rips. These items may fray at edges from normal wear, not the washer. Wash only in half loads and don't wash in the same load with heavy items, such as towels or jeans. TROUBLESHOOTING If you should experience a problem with your washer, you should review the following list of frequently encountered situations or go to our website at www.askousa.com. It could save you the cost and inconvenience of a service call. Even though the product is under warranty, if the problem is not caused by defective workmanship or materials, you will be charged for a service call. Refer to page 25 to determine what is and is not covered under your warranty. If you're still not sure, contact the AM Advisory Center before you call a service technician. EMERGENCY DRAIN HOSE Should you ever need to drain the water from the unit in the event of a power outage, use the drain hose next to the pin trap, as illustrated below. 1. Using the flat edge of the liquid detergent partition piece, a flat-head screwdriver or similar item, gently pry open the drain pump cover, as illustrated. 2. Before you proceed, place a shallow container on the floor near the drain to catch the water. 3. Pull the small black drain hose loose from its position on the door cover and let the water drain into the container. 4. When the machine is empty, reconnect the hose securely to its position on the door before you close the drain pump cover. BEFORE YOU CALL Before calling for service or contacting ASKO regarding a warranty issue, make a note of the model name, type number and serial number. The model is on the front of the detergent drawer. The type plate with the type name and serial numbers is located above the glass door. (See illustration below.) Model Name (e.g., W6021) E2 2h Type plate (see below) Type Name 11111222223333344444555556666677777Type: WMxx xx x xxxxxxxxMxxxxxxxW 111222333444555666777888999000111222333444555666777888 000000000000 12-digit Serial Number Page 23