BenQ PD3420Q User Manual
BenQ PD3420Q Manual
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BenQ PD3420Q manual content summary:
- BenQ PD3420Q | User Manual - Page 1
LCD Monitor User Manual DesignVue Designer Monitor | PD Series - BenQ PD3420Q | User Manual - Page 2
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation. Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the - BenQ PD3420Q | User Manual - Page 3
2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. • User manual and related document: www.BenQ.com > Support > Download & FAQ > model name > User Manual • Drivers and applications: www.BenQ.com > Support > Download & FAQ > model name > Software - BenQ PD3420Q | User Manual - Page 4
be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. For models with adapter: • Use only not attempt to service the power adapter. There are no service parts inside. Replace the unit - BenQ PD3420Q | User Manual - Page 5
above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from www.BenQ.com for more support. Caution • The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from - BenQ PD3420Q | User Manual - Page 6
Typographics Icon / Symbol Item Warning Tip Note Meaning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Useful information for completing a task. Supplementary information. In this document, the steps needed - BenQ PD3420Q | User Manual - Page 7
Table of Contents Copyright ...2 Product support ...3 Getting started ...9 Getting to know your monitor 12 the monitor wall mounting kit 33 Getting the most from your BenQ monitor 34 Downloading the LCD Monitor driver files from the Internet 34 How to install the monitor on a new computer 35 - BenQ PD3420Q | User Manual - Page 8
KVM Switch menu ...66 Custom Key menu ...68 System menu ...70 Troubleshooting ...75 Frequently asked questions (FAQ) ...75 Need more help?...77 5/26/20 PD20U-EM-V1 8 - BenQ PD3420Q | User Manual - Page 9
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (PD2720U) (PD3220U) (PD3420Q) Monitor Stand Monitor Base Back Cover Getting started 9 - BenQ PD3420Q | User Manual - Page 10
Quick Start Guide Safety Instructions Regulatory Statements Installation Guide Power Cord (Picture may differ from product supplied for your region.) Video Cable: DP to mini DP Video Cable: HDMI Video Cable: Thunderbolt™ 3 (Optional accessory - BenQ PD3420Q | User Manual - Page 11
Video Cable: USB-C™ (Optional accessory, purchased separately) The length of USB-C™ cable should be less than 1 meter to make the connection easy. USB Cable Hotkey Puck G2 • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region - BenQ PD3420Q | User Manual - Page 12
Getting to know your monitor Front view (PD2720U) (PD3220U) 1 1 (PD3420Q) 1 1. Power LED indicator Bottom view 2 2 2. Speakers 12 Getting to know your monitor - BenQ PD3420Q | User Manual - Page 13
) USB 3.1 Gen 1 ports (downstream; connecting to the USB devices) 7. (PD2720U/PD3220U) USB 3.1 Gen 2 port (PD3420Q) USB 3.1 Gen 1 ports (upstream; connecting to the PC) 8. Hotkey Puck G2 socket 9. HDMI1 socket 10. HDMI2 socket 11. DisplayPort socket 12. Thunderbolt™ 3 socket 1 (*) 13. Thunderbolt - BenQ PD3420Q | User Manual - Page 14
of Thunderbolt™ 3 ports on your monitor (PD2720U / PD3220U only) on page 18 for more information. • **: 1) Thunderbolt™ 3 with up to 40Gbs bandwidth; 2) supports up to two 4K monitors by daisy chain; 3) power delivery up to 15W (PD3220U / PD2720U). See Power delivery of Thunderbolt™ 3 ports on your - BenQ PD3420Q | User Manual - Page 15
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 24 - 25. PD2720U Headphone/ Speakers USB peripherals 3 3 3 3 PC / Notebook External - BenQ PD3420Q | User Manual - Page 16
PD3220U USB peripherals Headphone/ Speakers USB peripherals 3 3 3 3 PC / Notebook External graphics card / storage / monitor 16 Getting to know your monitor - BenQ PD3420Q | User Manual - Page 17
PD3420Q USB peripherals Headphone/ Speakers USB peripherals PC / Notebook Getting to know your monitor 17 - BenQ PD3420Q | User Manual - Page 18
Connectivity of Thunderbolt™ 3 port on your monitor (PD2720U / PD3220U only) The Thunderbolt™ 3 ports on your product are compatible with Thunderbolt™ 3 and USB-C™ connectors. The connectivity, however, may vary depending on the cable used and the capability of the connected computer. Computer's - BenQ PD3420Q | User Manual - Page 19
ports to be activated properly with sufficient power. PD3420Q USB-C™ 65W (on the rear of the monitor device needs to be equipped with a USB-C™ connector that supports charging function via USB power delivery. • The connected device is based on the standard testing criteria and is provided for - BenQ PD3420Q | User Manual - Page 20
Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Avoid finger pressure on the screen surface. 1. Attach the monitor base. (PD3420Q) Please be careful to prevent damage to the monitor. Placing the screen surface - BenQ PD3420Q | User Manual - Page 21
Unfold the front side of the box as illustrated to leave some room for stand and base attachment. Open the foam wrap that protects the monitor. Lift the end of the monitor stand high and orient and align the stand arm with the monitor, then push them together until they click and lock into place. - BenQ PD3420Q | User Manual - Page 22
Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding. Gently lay the screen face down on a flat clean padded surface. Attach the monitor stand to the monitor base as illustrated. Raise the thumbscrew - BenQ PD3420Q | User Manual - Page 23
Gently attempt to pull them back apart to check that they have properly engaged. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. You might want to adjust the monitor stand height. See Adjusting the monitor height on page 30 for more information. You - BenQ PD3420Q | User Manual - Page 24
the monitor video socket. Connect to the port if power supply to the video source is required. • (PD3420Q) Connect the plug of the supplied USB-C™ cable to the USB-C™ port on the monitor. PD2720U / PD3220U PD3420Q 3 3 or or or or or or 3 3 2. Connect the other end of the video cable to an - BenQ PD3420Q | User Manual - Page 25
4. Connect the USB devices. 1. Connect the USB cable between the PC and the monitor (via the upstream USB port). This upstream USB port transmits data between the PC and the USB devices connected to the monitor. Note that this step is not required if the video source is from the Thunderbolt™ 3 or - BenQ PD3420Q | User Manual - Page 26
6. Connect the power cable to the monitor. Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet. 7. Install the back cover. Align the back cover with the holes on the back of the 1 monitor, and press both - BenQ PD3420Q | User Manual - Page 27
, and press the 5-way controller to select an input source. Follow the instructions in Getting the most from your BenQ monitor on page 34 to install the monitor software. Available input icons vary by model. To extend the service life of the product, we recommend that you use your computer's power - BenQ PD3420Q | User Manual - Page 28
stand from the monitor. If the monitor stand is removed for wall mounting, see Using the monitor wall mounting kit on page 33 and the instruction manual of your wall mount bracket (purchased separately) for more information. 2 1 28 How to assemble your monitor hardware - BenQ PD3420Q | User Manual - Page 29
4. Remove the monitor base. Release the thumbscrew on the bottom of the monitor base. And then detach the base from the stand. 1 2 How to assemble your monitor hardware 29 - BenQ PD3420Q | User Manual - Page 30
Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or - BenQ PD3420Q | User Manual - Page 31
Rotating the monitor (PD2720U / PD3220U only) 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees. Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in Orientation, and apply the - BenQ PD3420Q | User Manual - Page 32
To avoid the edge of the LCD display hitting the monitor base surface while it is being rotated, do tilt and extend the monitor to the highest position before you start to rotate the display. You should also make sure there are no obstacles around the monitor and there is enough room for cables. 4. - BenQ PD3420Q | User Manual - Page 33
support instruction manuals of the wall mount bracket you purchased to complete the installation. Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service - BenQ PD3420Q | User Manual - Page 34
page 34 for details. The circumstances under which you connect and install your BenQ wizard. Follow the wizard instructions. Further details and step-by-step instructions for either an automatic 1. Download the correct driver files from www.BenQ.com > Support > Download & FAQ > model name > Software - BenQ PD3420Q | User Manual - Page 35
How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used - BenQ PD3420Q | User Manual - Page 36
instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS). The BenQ automate the task and guide you through the file selection - BenQ PD3420Q | User Manual - Page 37
my computer for driver software. 7. Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 34. 8. Click Close. You may be prompted to restart your computer after the driver update is complete. Getting - BenQ PD3420Q | User Manual - Page 38
my computer for driver software. 7. Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 34. 8. Click Close. You may be prompted to restart your computer after the driver update is complete. 38 - BenQ PD3420Q | User Manual - Page 39
my computer for driver software. 7. Click Browse and locate the driver files downloaded from the Internet as instructed in Downloading the LCD Monitor driver files from the Internet on page 34. 8. Click Close. You may be prompted to restart your computer after the driver update is complete. Getting - BenQ PD3420Q | User Manual - Page 40
No. Name 1. Power key 2. 5-way controller 3. Custom keys 12 3 Description Turns the power on or off. Accesses the functions or menu items as instructed by the on-screen icons. See 5-way controller and basic menu operations on page 41 for more information. Accesses the functions or menu items - BenQ PD3420Q | User Manual - Page 41
The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up Left Right Down OSD icon 5-way controller operation Function (When no menu has - BenQ PD3420Q | User Manual - Page 42
OSD icon 5-way controller operation Function Move down Move to the left • Goes to the next menu item. • For down / decrease adjustment. • Returns to the previous menu. • Exits OSD menu. All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all - BenQ PD3420Q | User Manual - Page 43
Working with the hot keys The custom keys (located next to the 5-way controller) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys. Accessing the hot key functions 1. Press any of the custom keys - BenQ PD3420Q | User Manual - Page 44
6. Under the category, check to select up to 3 items for quick access by this key. Mode: sRGB Input Picture Color Audio 2 KVM Switch Custom Key System Custom Key 1 Custom Key 2 Controller Key 1, 2, 3 Rotation Key Controller Key Dial Color Mode DualView KVM Switch Input Mute DCI-P3 Display P3 HDR - BenQ PD3420Q | User Manual - Page 45
. • You need to connect the Hotkey Puck G2 to your monitor prior to use. Follow the instructions in Connect the Hotkey Puck G2 to the monitor. on page 25. • Hotkey Puck G2 is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not connect it to other - BenQ PD3420Q | User Manual - Page 46
display with the monitor automatically (see page 31). • Additional tools to extend the monitor's functionalities. For more information, visit www.BenQ.com for Display Pilot manual. Display Pilot is available on Windows 7, Windows 8 (8.1), Windows 10, and MacOS Mojave 10.14. 46 How to adjust your - BenQ PD3420Q | User Manual - Page 47
.BenQ.com > the purchased model > the Downloads or Support tab > the User Manual tab to access the ICC Profile Installation Guide for instructions. to be transmitted via Thunderbolt™ 3 (PD2720U / PD3220U) / USB-C™ (PD3420Q) and cannot be changed. The other source can come from other available inputs - BenQ PD3420Q | User Manual - Page 48
away. In this case, select a video input manually from Input > Signal Input. • After the select ON. 3. Set up the second video source as instructed in Setting up the second video source for KVM Switch Thunderbolt 3 (PD2720U / PD3220U) / USB-C (PD3420Q) and USB Upstream. If one of the custom key - BenQ PD3420Q | User Manual - Page 49
switch between Thunderbolt 3 (PD2720U / PD3220U) / USB-C (PD3420Q) and USB Upstream. If one of the custom key is PBP function from Input > PBP. Select sources properly as instructed in Video source selection in PBP mode on page 50. manually. Under Input > PIP > Main, the main source can be changed - BenQ PD3420Q | User Manual - Page 50
The monitor keeps the setting of two input sources for future use until the setting is manually changed. Video source selection in PBP mode 1. Go to Input > PBP, PBPx4 or PBP 5:9. 2. Select the preferred source for each window. Connecting multiple monitors (Thunderbolt™ 3 - BenQ PD3420Q | User Manual - Page 51
function, you need to have a compatible player and content. 1. Make sure a FHD/4K HDR player is ready. Players with the following names and resolutions are supported. Note that the 4K content on a FHD monitor get resized and is displayed at 1920 x 1080. Commonly used names for FHD/4K (may vary by - BenQ PD3420Q | User Manual - Page 52
HDR and non-HDR image representation. See HDR Demo options and HDR function availability (PD2720U / PD3220U only) on page 74 for more information. PD3420Q If the instructions in Working with HDR technology on page 51 are followed and the input content is HDR-compatible, the OSD message HDR: On is - BenQ PD3420Q | User Manual - Page 53
3. A list of available color modes for the right window is displayed. Select one to apply the setting. Picture with the setting from Color > Color Mode. Picture with the setting from Color > DualView. How to adjust your monitor 53 - BenQ PD3420Q | User Manual - Page 54
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press the 5-way controller to bring up the hot key menu, and press (Menu) to access the main menu. See 5-way controller and basic menu operations on page 41 for details. Available menu - BenQ PD3420Q | User Manual - Page 55
selection of signal input will disable the source switch function of KVM Switch. If you prefer to use KVM Switch after manual source selection here, be sure follow the instructions in Setting up the second video source for KVM Switch before use on page 47 again to set properly. (PD2720U / PD3220U - BenQ PD3420Q | User Manual - Page 56
video sources for the left and •Right the right windows respectively. PBP 5:9 (PD3420Q only) Not available when HDR function is enabled. Sets the PBP mode to have only and wish to enable PBP 5:9, make sure your computer supports two independent video outputs. •Left (16:9) •Right (5:9) Not available - BenQ PD3420Q | User Manual - Page 57
Item PBPx4 SWAP Function Range Sets the PBP mode to have four pictures displayed side-by-side. Determines the video sources for four windows respectively. Not available when HDR function is enabled. •Top Left •Top Right •Bottom Left •Bottom Right Swaps the video screens. •For PIP / PBP / PBP - BenQ PD3420Q | User Manual - Page 58
detect the distribution of an input visual signal, and then to create the optimal contrast. Range 0 to 100 0 to 100 1 to 10 (PD2720U / PD3220U) 0 to 5 (PD3420Q) • Auto • OFF 58 Navigating the main menu - BenQ PD3420Q | User Manual - Page 59
Item Display Mode Function This feature is provided to allow aspect ratios other than 16:9 or 21:9 (depending on the purchased model) to be displayed without geometric distortion. Range The options under Display Mode will be different depending on the input signal sources. Overscan Depending on - BenQ PD3420Q | User Manual - Page 60
Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their - BenQ PD3420Q | User Manual - Page 61
Function For better color matching representation with High Dynamic Range (HDR) technology. Range Not available when PIP / PBP mode is enabled. (PD3420Q)Available only when the HDR content is detected. sRGB For better color matching representation with the peripheral devices, such as printers - BenQ PD3420Q | User Manual - Page 62
Item Function Range DICOM For viewing DICOM images. It is recommended for displaying medical images. DICOM as the abbreviation of Digital Imaging and Communications in Medicine is a standard for handling, storing, printing, and transmitting medical images. User Applies a combination of - BenQ PD3420Q | User Manual - Page 63
Range Gamma Adjusts the tone luminance. The default value is 2.2 (the standard value for Windows). • 1.8 • 2.0 • 2.2 • 2.4 • 2.6 • sRGB (PD3420Q only) Color Gamut (PD3420Q only) sRGB DCI-P3 Suitable for sRGB compatible peripherals. For better color matching representation with Standard DCI-P3 - BenQ PD3420Q | User Manual - Page 64
option that matches the RGB range setting on the only) connected device. • Auto • Full • Limited Uniformity (PD3420Q only) If activated, this function compensates the variation in brightness across the display area so the whole display area looks uniform in brightness. However, if - BenQ PD3420Q | User Manual - Page 65
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their - BenQ PD3420Q | User Manual - Page 66
the input (PD2720U / source / display connected to the Thunderbolt™ 3 port. PD3220U) USB-C Switches the keyboard and mouse control over the input (PD3420Q only) source / display connected to the USB-C™ port. USB Upstream Switches the keyboard and mouse control over the input source / display - BenQ PD3420Q | User Manual - Page 67
and mouse control has been switched away. In this case, select a video input manually from Input > Signal Input. • DisplayPort • HDMI1 • HDMI2 • None Once enabled, if USB or Thunderbolt™ 3 (PD2720U / PD3220U) / USB-C™ (PD3420Q) cable is disconnected, the USB input source and the control will be - BenQ PD3420Q | User Manual - Page 68
Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, - BenQ PD3420Q | User Manual - Page 69
Item Function Range Controller Key 1, 2, 3 Sets the function to be accessed by controller key 1 / 2 / 3 on Hotkey Puck G2. See Hotkey Puck G2 and its basic operations on page 45 for the location of the keys. Select a category first, and choose up to 3 options to be accessed by these keys. The - BenQ PD3420Q | User Manual - Page 70
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their - BenQ PD3420Q | User Manual - Page 71
Item OSD Settings Language Display Time OSD Lock Function Range Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. • English • Français • Deutsch • Italiano • Español • Polski • Česky - BenQ PD3420Q | User Manual - Page 72
the refresh rate of the input video via USB-C™ port. Configuration The USB transmission speed changes accordingly due to (PD3420Q USB-C™ technology limitation. See Options for data transfer only) via USB-C™ (PD3420Q only) on page 74 for more information. • USB 3.1 Gen 1 • USB 2.0 USB-C Awake - BenQ PD3420Q | User Manual - Page 73
Off automatically in power saving mode. • OFF • 10 min • 20 min • 30 min DisplayPort Selects an appropriate DP standard for data transmission. (PD2720U / PD3220U) • 1.1 • 1.2 • 1.4 (PD3420Q) • 1.1 • 1.4 OSD Key Bri. Adjusts the brightness of the power key's LED indicator. (PD2720U / PD3220U - BenQ PD3420Q | User Manual - Page 74
> Color Emulated Mode. Switches to HDR mode automatically. HDR: On Non-HDR color modes are available. Options for data transfer via USB-C™ (PD3420Q only) PD3420Q Refresh rate Bits USB transmission speed 3440 x 1440 + USB 2.0 60 Hz 10 bits 480 Mbps 3440 x 1440 + USB 3.1 60 Hz 8 bits 5 Gbps - BenQ PD3420Q | User Manual - Page 75
59 for details. The image is displaced in one direction. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Troubleshooting 75 - BenQ PD3420Q | User Manual - Page 76
from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. • If the LED the volume (volume may be muted or too low) on the external speakers. 76 Troubleshooting - BenQ PD3420Q | User Manual - Page 77
. • Check if the input source has been selected to USB-C on Input > Signal Input. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service. Troubleshooting 77
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LCD Monitor
User Manual
DesignVue Designer Monitor
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PD Series