BenQ RM8602K User Manual
BenQ RM8602K Manual
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BenQ RM8602K manual content summary:
- BenQ RM8602K | User Manual - Page 1
RM5502K/RM6502K/ RM7502K/RM8602K Interactive Flat Panel User Manual - BenQ RM8602K | User Manual - Page 2
obligation to notify any person of such revision or changes. Copyright Copyright 2019 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of - BenQ RM8602K | User Manual - Page 3
i Table of Contents Safety warnings and precautions 1 Important safety instructions 2 Notes on this display 2 Notes on the LCD panel of this display 2 Safety notice for remote control 3 Battery safety notice 3 BenQ ecoFACTS 4 Package contents 5 Setting up the display 6 Mounting the - BenQ RM8602K | User Manual - Page 4
menu 33 System settings 39 Android system interface 46 Main interface 46 APPS 55 BenQ Suggests 55 InstaShare 56 InstaQPrint 57 WPS Office 58 Email 60 Side Tool (RM6502K 68 Dimensions (RM7502K 69 Dimensions (RM8602K 70 Supported input signal resolution 71 Troubleshooting 73 3/30/20 - BenQ RM8602K | User Manual - Page 5
. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be - BenQ RM8602K | User Manual - Page 6
block any ventilation openings. Install in accordance with the manufacturer's instructions. 8. Do not install near any heat sources such as unused for long periods of time. 14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any - BenQ RM8602K | User Manual - Page 7
instructions image retention function, for more information, please refer to installation guide. If a still image is required for a display, it more information. • RM series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage. Safety - BenQ RM8602K | User Manual - Page 8
4 Important safety instructions • Due to varying storage conditions, the battery life for the on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider. BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its - BenQ RM8602K | User Manual - Page 9
item is missing or damaged, please contact your dealer immediately. LCD display Power cord (By Region) D-Sub (15-pin) cable x 1 Quick start guide USB cable x 1 AAA battery x 2 2.4GHz remote control HDMI cable x 1 Wall mount Touch pen x 2 • The type of power cord supplied may differ from - BenQ RM8602K | User Manual - Page 10
RM7502K :$//028176&5(:7+5($' '(37+ 0 / *Screw type: M8*25L RM8602K :$//028176&5(:7+5($' '(37+ 0 / *Screw type: M8*25L :$//028176&5(:7+5($' '(37 - BenQ RM8602K | User Manual - Page 11
Setting up the display 7 5. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket's instructions. The length of the screw should exceed the thickness of the wall mounting bracket by at least 25 mm. Make sure that all screws are - BenQ RM8602K | User Manual - Page 12
8 Parts of the display and their functions Parts of the display and their functions Front/Rear panel No. Name 1 Power Switch 2 Power-in 3 Menu Ambient Light 4 Sensor Remote Control 5 Sensor 6 Power Description Used to isolate the power supply from the system. • When the switch is set to - BenQ RM8602K | User Manual - Page 13
Input/output terminals Parts of the display and their functions 9 7 8 No. Name 1 HDMI OUT 2 3.0 3 3.0/1.5A 4 3.0 5 TOUCH 1 6 HDMI IN 1 7 HDMI IN 2 8 HDMI IN 3 9 TOUCH 2 10 2.0 11 LAN 17 15 16 Description Connects to display devices with an HDMI input (HDMI 1, HDMI 2, HDMI 3, or OPS - BenQ RM8602K | User Manual - Page 14
10 Parts of the display and their functions 12 AUDIO OUT Connects to an external audio device (such as a speaker, stereo system, or headphone) to output the audio that is supplied by the video source. 13 RS232 Serial interface, used for mutual transfer of data between devices. 14 SPDIF - BenQ RM8602K | User Manual - Page 15
11 15 Return key. 12 Voice command key. Press to activate Saffi (BenQ Voice Assistant), hold the button for two seconds, then say the command you Pointer key. Press to activate the spotlight or pointer function and following the instruction on the screen. 3 Press to open SwitchQ, a task switcher to - BenQ RM8602K | User Manual - Page 16
and/or operating systems. Contact your reseller if any question. 2. The function keys can work only when the enclosed dongle is inserted to the BenQ IFP. 3. The remote control and the enclosed dongle have been paired in default. Dongle Using the remote control Installing remote control batteries - BenQ RM8602K | User Manual - Page 17
Parts of the display and their functions 13 Using the BenQ IFP by remote control 1. Insert the enclosed dongle into BenQ IFP's USB port. 2. You can activate functions on the screen once the remote control is connected to its enclosed dongle as a receiver. 3. For detailed function - BenQ RM8602K | User Manual - Page 18
Connect the TOUCH (type B) jack on the display to the USB port of a computer using the supplied USB cable. The touch module of the display supports easy Plug-and-Play operation. There is no need to install additional drivers on the computer. HDMI cable USB cable Computer Audio cable D-Sub (15 - BenQ RM8602K | User Manual - Page 19
Connection 15 Connecting the digital inputs 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI input jack on the display using an HDMI cable. 2. To view images from this input, press respective input source. on the remote control to switch to - BenQ RM8602K | User Manual - Page 20
16 Connection Connecting the video output For computer: 1. Use HDMI cable to connect from HDMI OUT to the respective jacks of the devices. 2. Plug in power cord, and switch power on. 3. Press on the remote control to turn on the display. HDMI OUT Projector - BenQ RM8602K | User Manual - Page 21
Connection 17 Connecting to serial port Directly connect the computer to RS232 ports on the input/output terminals. RS-232C cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS-232C cable only. • After - BenQ RM8602K | User Manual - Page 22
type on the power cord. • Be aware of the power loading when you use extension cords or multiple outlet power boards. • There are no user serviceable parts in this display. Never unscrew or remove any covers. There are dangerous voltages inside the display. Turn off the power and unplug the power - BenQ RM8602K | User Manual - Page 23
Basic operations 19 Basic operations Turning the display on or off 1. Be sure to follow the instruction of Connecting power on page 18. 2. Before turning on the display, make sure the Power switch is set to ON. The system will enter standby - BenQ RM8602K | User Manual - Page 24
you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your to boot up with the BenQ screen. This may take a moment. 2. Tap Next on the screen to begin. Follow the on-screen instructions to set up the language - BenQ RM8602K | User Manual - Page 25
can also adjust volume, brightness, and set Auto logout. Multiple users To access your personal account, you have to ask the administrator to activate AMS service first and create your account through IAM service. Refer to User Management on page 22 for more information. - BenQ RM8602K | User Manual - Page 26
22 Basic operations User Management To add a new user, please contact your IT manager to create your account through BENQ IAM web service. Creating a new account 1. As the administrator, log in and choose IAM. 2. Click Create New Account to continue. - BenQ RM8602K | User Manual - Page 27
Basic operations 23 3. Fill in the following fields and click Submit to create a new account. - BenQ RM8602K | User Manual - Page 28
24 Basic operations Switching input signals To select an input signal, do either one of the following: • Press on the remote control. • Press the Menu button on the front panel. • Drag the OSD menu up from the bottom-center of the screen. • Press More to access Picture settings under other input - BenQ RM8602K | User Manual - Page 29
display. To check if there is a software update available for your device or to obtain the software license key, please visit https://businessdisplay.benq.com/en/findproduct/signage/software/partner-software/download.html. Then enter the serial number (can be found on the sticker attached on the - BenQ RM8602K | User Manual - Page 30
26 Basic operations 1. Press on the remote control, or go to Network > Wi-Fi. 2. Insert the Wi-Fi dongle and the switcher will automatically change to ON. A list of available networks will show on the screen. 3. Touch the network's name to connect to the network. The password is needed if it is - BenQ RM8602K | User Manual - Page 31
access when prompted and tap Connect. • For wireless connection, BenQ shipment does not include wireless dongles, therefore, you may purchase the update. Or your can skip this step and update the software later. To manually update the software: 1. Go to System > About > System updates. 2. If - BenQ RM8602K | User Manual - Page 32
Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 10/ 8/7/XP, Mac OS 10.11~10.14, Chrome OS 58, and Android. The following table shows a list of gestures - BenQ RM8602K | User Manual - Page 33
Basic operations 29 OS functions Gesture actions For Windows 7, Windows 8, and Windows 10 Drag one finger left or right. Selection Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Multi-touch functions For Windows 7 - Home Premium, Professional, - BenQ RM8602K | User Manual - Page 34
by specific applications Gesture actions • Move two fingers in opposing directions. • Use one finger to pivot around another. Supported by specific applications Tap two fingers simultaneously. The target should be the midpoint between the fingers. For Windows XP and Windows 7 Press and hold - BenQ RM8602K | User Manual - Page 35
Gesture Basic operations 31 Description Slide to pan Slide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons). - BenQ RM8602K | User Manual - Page 36
32 Basic operations Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make - BenQ RM8602K | User Manual - Page 37
Menu operations 33 Menu operations One touch menu operation Drag the OSD menu up from the bottom-center of the screen, as shown below, to enter the OSD menu. Settings menu Input settings Press on the remote control, Menu on the front panel, or drag from the bottom middle to the center of the - BenQ RM8602K | User Manual - Page 38
34 Menu operations Audio settings Go to Audio to enter the Audio menu. • Press on the remote control and press OK to confirm or directly click an item. • Press menu. on the remote control or click a blank area outside the menu to exit the Menu Volume Balance Sound Environment Sound Source - BenQ RM8602K | User Manual - Page 39
detected within the sensor's range for a long period of time. Adjust settings (VGA-only) Use the H Position, V Position, Clock, and Phase functions to manually adjust the image. Menu H Position V Position Description Press to move the screen to the left or right. Press OK on the remote control or - BenQ RM8602K | User Manual - Page 40
36 Menu operations Picture settings Leave the android system and connect to other input sources like VGA, HDMI, OPS. Then go to Picture. • Press on the remote control and press OK to confirm or directly click an item. • Press menu. on the remote control or click a blank area outside the menu - BenQ RM8602K | User Manual - Page 41
More settings Advanced settings (Android system) Go to Device > Advanced settings. Menu operations 37 • Press on the remote control and press OK to confirm or directly click an item. • Press menu. on the remote control or click a blank area outside the menu to exit the Menu Key lock - BenQ RM8602K | User Manual - Page 42
38 Menu operations IR lock Touch lock Pixel shift Press OK on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the display. Press OK on the remote control or click the switch to lock or unlock the screen. Press OK on the remote control or - BenQ RM8602K | User Manual - Page 43
Menu operations 39 System settings On the home screen, select Setting > System to enter system settings. • Press menu. on the remote control or click a blank area outside the menu to exit the Options Date & time Language & input Startup & Shutdown Floating tool About Description Click to set - BenQ RM8602K | User Manual - Page 44
40 Menu operations Proxy setting • Go to Network > Ethernet. • Press Proxy to go to the proxy setting. You can choose None, Manual, and Proxy Auto-Config. - BenQ RM8602K | User Manual - Page 45
• Enter the proxy host name. Menu operations 41 - BenQ RM8602K | User Manual - Page 46
42 Menu operations • Enter the using channel. - BenQ RM8602K | User Manual - Page 47
Startup & Shutdown • Go to System > Startup & Shutdown. Menu operations 43 • For Startup channel, you can choose Last shutdown channel or other sources. - BenQ RM8602K | User Manual - Page 48
44 Menu operations • For Built-in OPS startup option, you can choose Startup only through OPS built-in startup option or startup through any channel. - BenQ RM8602K | User Manual - Page 49
Menu operations 45 • For Power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week. - BenQ RM8602K | User Manual - Page 50
46 Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface: • Press on the - BenQ RM8602K | User Manual - Page 51
Android system interface 47 Floating Annotation Toolbar The Floating Annotation Toolbar is a convenient function that allows you to quickly write or create annotations on any screen that the display is showing. Under any input source or in the Android interface, touch and hold two fingers spaced - BenQ RM8602K | User Manual - Page 52
48 Android system interface AMS file manager overview • Tap to launch AMS. With this application, you can access your personalized workspace environment and settings and manage your files and accounts on any IFP that you have logged into. • While logging in, you will see four main parts, as - BenQ RM8602K | User Manual - Page 53
the local devices like Internal, My Folder, or connected USBs. The icon next to Google Drive, Dropbox shows that the account is bound to AMS service. 2. Folder Path You can browse the file folder in this area. 3. Listing Files You can see a list of files from the storage device you select - BenQ RM8602K | User Manual - Page 54
to the settings. See the information about the file name, creation time, file size, and the file format. Supported image format (maximum resolution) File Image Supported range .bmp BMP Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 .gif GIF Max Resolution: 8000 × 8000 Min Resolution - BenQ RM8602K | User Manual - Page 55
the previous audio file. Play/pause the current audio file. Play the next audio file. Check the audio information. Supported audio format (Codec) File Format Audio Codec Supported range .aac AAC AAC Sample Rate: 8K~96KHz Bit Rate: 24K~576Kbps .ape Monkey's Audio Monkey's Audio Sample - BenQ RM8602K | User Manual - Page 56
52 Android system interface File Format Audio Codec Supported range .mp3 MPEG Audio Layer3 MPEG1/2 layer3 Sample Rate: 8K~48KHz Bit Rate: 32K~320Kbps .ogg Vorbis Vorbis Sample Rate: 8K~48KHz Bit Rate: max - BenQ RM8602K | User Manual - Page 57
Android system interface 53 Supported video format (Codec) Up to 4K resolution File Codec Extensions .3g2 .3gp .avi .flv .f4v .mkv .mov .mp4 Video H.263 H.264 H.263 MPEG-4 H.263 H.264 - BenQ RM8602K | User Manual - Page 58
54 Android system interface File Extensions .VOB .mpg/.MPEG .ts Codec Video MPEG-2 H.264 MPEG-1 MPEG-2 H.264 H.265 MPEG-2 MPEG-4 VC-1(AP) Audio MPEG1/2 MPEG1/2 Layer3, AAC AACAAC, MPEG1/2 Layer3 Maximum transmit ratio 1920*1088 30 Fps, 80Mbps 3840*2160 30 Fps, 160Mbps 1920*1088 30 Fps, 80Mbps - BenQ RM8602K | User Manual - Page 59
APPS Working with Android OS 55 Tap the desired app to launch the app. BenQ Suggests Tap to launch BenQ Suggests. With this application, you can view apps suggested by BenQ for download. Tap the category on the left panel to browse the suggested apps. Tap an app from the selected category to - BenQ RM8602K | User Manual - Page 60
the suggested apps in the Corporation category. Tap to close BenQ Suggests. InstaShare Tap to launch InstaShare. With this application, you ) and the display are connected to the same network. 2. Press the connection guide and scan the QR code to download and install the InstaShare app on your - BenQ RM8602K | User Manual - Page 61
a Wi-Fi or remote printer. • Before launching the application, make sure your display is properly connected to lnternet. • For the list of supported printers, see https://printhand.com/list_of_supported_printers.php. 1. Tap the option on the left panel and browse and select the desired file, photo - BenQ RM8602K | User Manual - Page 62
. • Tap Scan for Wi-Fi Printers to search for printers automatically. • Tap Manual Setup to add a new printer manually. WPS Office Tap to launch WPS Office. With this application, you can open document files including PDFs as well as Microsoft Word, PowerPoint and Excel documents. To edit a file - BenQ RM8602K | User Manual - Page 63
Working with Android OS 59 2. Tap the function menu on the top panel to access the file format's various functions. The description below is for a PowerPoint file, the function menus for other file formats will vary. Function File View Play Edit Insert Transitions Pen Play ( ) Save As ( ) Undo ( - BenQ RM8602K | User Manual - Page 64
Office versions: 97 / 2000 / XP / 2003 / 2007 / 2010 / 2013 / 2016 Supported Office software formats: Office Software Word Excel PowerPoint Supported File Formats wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd et / ett / xls - BenQ RM8602K | User Manual - Page 65
Side Tool Bar Working with Android OS 61 Function Home ( ) Return ( ) SwitchQ ( ) EZWrite 5.0 ( ) Connection ( ) Floating Annotation Toolbar ( ) Description Tap to return to Home interface. Tap to return to previous operation interface. Tap to switch tasks between recent apps and input sources. - BenQ RM8602K | User Manual - Page 66
62 Apps Blizz Blizz is a video-conferencing app that is installed in the display by default. It allows you to conveniently conduct video conference meetings with any other Blizz users. 1. On the home screen, select Apps >Blizz ( ) 2. Select Sign In if you want to create a new meeting, select Join - BenQ RM8602K | User Manual - Page 67
using Saffi - BenQ Voice Assistant The BenQ Interactive Flat Panel service and you have not yet bind your Amazon account to it, please follow the below steps: 1. Access AMS website to link the account with Amazon. For more detail on how to link the account under AMS, please refer to AMS user manual - BenQ RM8602K | User Manual - Page 68
64 Apps 3. The screen will show the privacy agreement. Select AGREE AND NEXT to proceed. 4. It will then show the instruction for the setup. Follow the instruction on the screen to complete the setup. 5. Download and install Alexa app on your phone. Search Saffi and enable it. 6. The setup is - BenQ RM8602K | User Manual - Page 69
OS 58 / Ubuntu 16.04 / Fedora 28 / OpenSuse 15 / Android kernel version 3.10 or above (touch function varies from releases) RM5502K: 3 mm RM6502K/RM7502K/RM8602K: 4 mm VGA IN x 1 HDMI IN 2.0 x 3, HDMI OUT (4K support) x 1 Line-in (3.5 mm jack) x 1 USB x 5 (2.0 x 2, 3.0 x 3) RS232 (D-Sub 9-pin) NO - BenQ RM8602K | User Manual - Page 70
X1 NO 16W x 2 100 - 240V AC, 50/60 Hz RM5502K: 154 RM6502K: 168 RM7502K: 224 RM8602K: 350 0 - 40oC 10 - 90% (without condensation) -10 - 60oC 10 - 90% (without by the management units. Contact your BenQ dealer for the required support for management permission. Without management permission - BenQ RM8602K | User Manual - Page 71
Unit: mm 67 Product information 287/,1( 23(1,1* $&7,9($5($ $&7,9($5($ %(=(/23(1,1* 287/,1( Dimensions (RM5502K) :$//028176&5(:7+5($' '(37+ 0 / - BenQ RM8602K | User Manual - Page 72
Unit: mm 287/,1( ˄23(1,1 7,9($5($˅ 287/,1( 23(1,1* ˄$&7,9($5($˅ Dimensions (RM6502K) :$//028176&5(:7+5($' '(37+ 0 / Product information 68 - BenQ RM8602K | User Manual - Page 73
Unit: mm 69 Product information 2XWOLQH %H]HO2SHQLQJ $FWLYH$UHD :$//02817 5& 2XWOLQH %H]HO2SHQLQJ $FWLYH$UHD Dimensions (RM7502K) :$//028176&5(:7+5($' - BenQ RM8602K | User Manual - Page 74
˅ %H]HO2SHQLQJ $FWLYH$UHD :DOO0RXQW 5& ˄2XWOLQH˅ %H]HO2SHQLQJ $FWLYH$UHD Dimensions (RM8602K) :$//02817 6&5(:7+5($' '(37+ 0 / Product information 70 - BenQ RM8602K | User Manual - Page 75
Product information 71 Supported input signal resolution Resolution 640 x 480 @ 60Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 1024 x 768 @ 60Hz 1024 x 768 @ 75Hz 1152 x 864 @ 60Hz 1280 x 720 @ 50Hz - BenQ RM8602K | User Manual - Page 76
72 Product information 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not supported • Display Port/HDMI timing table should follow EDID1.4 or EDID2.0. - BenQ RM8602K | User Manual - Page 77
Troubleshooting 73 Troubleshooting Problem No picture No sound The computer input image looks strange The control panel buttons do not work Solution Check the following: • Is the display turned - BenQ RM8602K | User Manual - Page 78
Troubleshooting The remote control does not work Remote control failure Machine automatically shutdown Signal out of range Background has vertical lines or streaks Image lack of color, color is incorrect Display format that is not supported connected or has quality problem. • Adjust chromaticity and - BenQ RM8602K | User Manual - Page 79
Troubleshooting 75 No picture and no sound With horizontal or vertical stripes or image dithering No color, color is weak or image is weak With image
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RM5502K/RM6502K/
RM7502K/RM8602K
Interactive Flat Panel
User Manual