BenQ SU964 SU964 User Manual

BenQ SU964 Manual

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BenQ SU964 manual content summary:

  • BenQ SU964 | SU964 User Manual - Page 1
    SU964 Digital Projector User Manual
  • BenQ SU964 | SU964 User Manual - Page 2
    ...... 44 Additional information ...... 56 Care of the projector 56 Lamp information 57 Getting to know the lamp hour 57 Extending lamp life 57 Timing of replacing the lamp 58 Replacing the lamp 59 Indicators 62 Troubleshooting 63 Specifications 64 Warranty and Copyright information 69
  • BenQ SU964 | SU964 User Manual - Page 3
    this quality BenQ projector! It has been designed to provide you with an enjoyable home theater viewing experience. For the best results, please read this manual through carefully as it is your guide through the control menus and operation. Important safety instructions Your projector is designed
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    Liquids spilled into the projector will void your images for ceiling mount installation. Use only warranty. If the projector does become wet, BenQ's Ceiling Mount Kit for mounting. disconnect it from the power point and call BenQ to have the projector repaired. 4 Important safety instructions
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    follow the cleaning product's safety instructions. Disposal 15. Do not attempt to disassemble this projector. There are dangerous high voltages inside which may cause death if you should come into contact with live parts. The only user serviceable part is the lamp which has its own removable cover
  • BenQ SU964 | SU964 User Manual - Page 6
    vary from region to region. The warranty card is only supplied in some specific regions. Please consult your dealer for detailed information. Projector Remote control Batteries Warranty card User manual CD QDuigiictkalSPtraortjeGctuoidr e Quick start guide Power cable VGA cable 6 Overview
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    closed car. • Dispose of used batteries according to the battery manufacturer's instructions and local environment regulations for your region. • If the remote control You can purchase a BenQ projector ceiling mount kit from the place you purchased your BenQ projector. BenQ recommends that you also
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    or above) cable up to 100 meters in length. • 3D function supported The projector supports 3D format signals and allows you to enjoy 3D movies, videos, and performance, the projector incorporates Expert Mode settings in its OSD menus, which requires professional calibration service from authorized
  • BenQ SU964 | SU964 User Manual - Page 9
    English Projector exterior view Front and upper side view 1 2 3 4 1. Control panel (See "Control panel" on page 10 for details.) 2. Lamp cover 3. Vent (heated air exhaust) 4. Projection lens 5 5. Kensington lock slot 6 6. Vent (cold air intake) 7 7. Front IR sensor 8. Lens shift lever 8 Rear
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    being pressed when the OSD menu is activated. Manually corrects distorted pictures resulting from an angled projection. LAMP indicator light 1, 2 Lights up or flashes when the projector lamp has developed a problem. 3. TEMPerature warning light 12. ASPECT Lights up or flashes if the projector
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    only 1. Power ON/OFF Toggles the projector between standby mode and on. 2. lamp mode. Moves the current On-Screen Display (OSD) menu selection in the direction of the arrow Operating the LASER pointer being pressed when the OSD menu is activated. The Laser Pointer is a presentation Manually
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    suspended from the ceiling behind the screen. Purchase the BenQ Projector Ceiling Mount Kit Note that a special rear projection screen and the from your dealer to mount your projector on the BenQ Projector Ceiling Mount Kit are required for ceiling. this installation location. *Set Front
  • BenQ SU964 | SU964 User Manual - Page 13
    of "Projection distance [cm]" on page 14 indicates that the 4.5 m measured projection distance will also fit the 90, 110, and 120-inch size screens. The projector can be adjusted (using the zoom control) to display on these different screen sizes at the projection distance. If you place the
  • BenQ SU964 | SU964 User Manual - Page 14
    the recommended screen sizes are listed. If your screen size is not in the table above, please contact your dealer for assistance. 14 Positioning your projector
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    to adjust the projected image position. 3. Lock the lever by turning it clockwise. • When the screen position is fixed Projector Screen Range of placement Center of lens • When the projector position is fixed 90% 90% 30% 30% • Please do not over-tighten the lever. • Lens shift adjustment will
  • BenQ SU964 | SU964 User Manual - Page 16
    to a desktop or laptop PC or Apple Macintosh system. You can connect the projector to a source device using just one of the connecting methods; however, each HDMI devices HDMI (High-Definition Multimedia Interface) supports uncompressed video data transmission between compatible devices like DTV
  • BenQ SU964 | SU964 User Manual - Page 17
    Video connection as this makes an unnecessary second connection of poorer picture quality. • If the selected video image is not displayed after the projector is turned on and the correct video source has been selected, please check that the video source device is turned on and operating correctly
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    Many laptops do not turn on their external video ports when connected to a projector. Usually a key combination like Fn + F3 or CRT/LCD key turns the the PC jack. • If you wish to use this connection method when the projector is in standby mode, make sure the Monitor Out function is turned on in
  • BenQ SU964 | SU964 User Manual - Page 19
    cable up to 100 meters in length. With the use of HDBaseT switching matrix (commercially available), you may connect multiple sources to your projector with HDBaseT connection. The illustration below is for reference only, actual layout may vary. Notebook PC Blu-ray Player IR Blaster Control PC
  • BenQ SU964 | SU964 User Manual - Page 20
    been applied. 2. Press POWER on the projector or ON on the remote control to start the projector. As soon as the lamp lights up, a "Power On Tone" If the horizontal frequency of the input source exceeds the range of the projector, the message "No Signal" will be displayed on the screen. This
  • BenQ SU964 | SU964 User Manual - Page 21
    seconds. If there are multiple pieces of equipment connected to the projector, you can go back to the source selection bar again to search for other signals. • Using Quick Search If you want the projector to automatically search for the signals: 1. Press MENU/EXIT to turn the OSD
  • BenQ SU964 | SU964 User Manual - Page 22
    Panel Key Lock Background Color Splash Screen Test Pattern Front Off Blue BenQ Off 3. Press to highlight Language and press ENTER, and the language list is displayed. System Setup: Basic Language Projector Installation Menu Settings Operation Settings Remote Receiver Panel Key Lock Background
  • BenQ SU964 | SU964 User Manual - Page 23
    know the correct password can not use the projector. You will be inconvenienced if you activate the password functionality and subsequently forget the password. Print out this manual (if necessary) and write the password you used in this manual, and keep the manual in a safe place for later recall
  • BenQ SU964 | SU964 User Manual - Page 24
    six-digit password, or if you did not record the password in this manual, and you absolutely do not remember it, you can use the password The projector will display a coded number on the screen. 2. Write down the number and turn off your projector. 3. Seek help from the local BenQ service center
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    you should you ever forget it. Password Keep this manual in a safe place. 4. Confirm the new password by re-entering the new password. 5. You have successfully assigned a new password to the projector. Remember to enter the new password next time the projector is started. 6. To leave the OSD menu
  • BenQ SU964 | SU964 User Manual - Page 26
    or out as appropriate to aim and level the projection angle. If the screen and the projector are not perpendicular to each other, the projected image becomes vertical trapezoidal. To correct this problem, see "Correcting picture distortion" on page 27 for details. Auto-adjusting the image In some
  • BenQ SU964 | SU964 User Manual - Page 27
    the lens level with the screen. 2. If the picture is still distorted, or the projector is unable to be positioned as described above, you will need to manually correct the picture. • Using the remote control or projector i. Press one of the Arrow/Keystone keys (Left / , Up / , Right / , Down / ) to
  • BenQ SU964 | SU964 User Manual - Page 28
    and drawing applications such as AutoCAD. • 3D: This projector supports playing three-dimensional (3D) content transferred through your 3Dcompatible Children and people with a history of oversensitivity to light, heart problems, or have any other existing medical condition should be refrained from
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    rename user modes: 1. Make sure you have selected User 1 or User 2 as your picture mode. If you are not under User 1 or User 2 mode, the projector will automatically select User 1 as the user mode to rename. 2. In the Picture menu, highlight Rename User Mode and press ENTER to display the virtual
  • BenQ SU964 | SU964 User Manual - Page 30
    you are at when you exit the OSD menu. Adjusting Brightness Highlight Brightness in the Picture menu and adjust the values by pressing / on the projector or remote control. The higher the value, the brighter the picture. And the 30 50 70 lower the setting, the darker the picture. Adjust this
  • BenQ SU964 | SU964 User Manual - Page 31
    * Highlight Color Temperature and select a preferred setting by pressing / remote control. on the projector or There are several color temperature settings available. 1. Lamp Native: With the lamp's original color temperature and higher brightness. This setting is suitable for environments where
  • BenQ SU964 | SU964 User Manual - Page 32
    Color Temperature and select Cool, Normal, Warm or Lamp Native by pressing / on the projector or remote control. 2. Press to highlight Color Temperature the projector or remote control. Gamma refers to the relationship between input source and picture brightness. • Gamma 1.6/1.8/2.0/BenQ Select
  • BenQ SU964 | SU964 User Manual - Page 33
    entirely. If the saturation is too high, that color will be overpowering and unrealistic. 4. To leave and save the settings, press MENU/EXIT. Using the projector 33
  • BenQ SU964 | SU964 User Manual - Page 34
    :9 ratio, and most analog TV signals and DVDs are in 4:3 ratio. With the advent of digital signal processing, digital display devices like this projector can dynamically stretch and scale the image output to a different aspect than that of the image input source. Images can be stretched in a linear
  • BenQ SU964 | SU964 User Manual - Page 35
    for your personation, select Disable. No matter Blank Timer is activated or not, you can press any key on the projector or remote control to restore the picture. Once ECO BLANK is pressed, the projector lamp enters Economic-Dual mode automatically. Locking control keys With the control keys on the
  • BenQ SU964 | SU964 User Manual - Page 36
    : From Audio Settings page, highlight Mute and press / to select On. If available, you can also press MUTE on the remote control to toggle projector audio between on and off. Adjusting the sound level To adjust the sound level, press VOLUME+/VOLUME- on the remote control, or: From Audio Settings
  • BenQ SU964 | SU964 User Manual - Page 37
    English Setting the lamp mode This projector is capable of dual-lamp projection and provides several lamp modes for different purposes: Lamp mode Normal-Dual (Two lamps are used in normal mode) Economic-Dual (Two lamps are used in economic mode) Normal-Single Alternative (The lamp with shorter
  • BenQ SU964 | SU964 User Manual - Page 38
    RJ45 cable and connect one end to the RJ45 LAN input jack of the projector and the other end to the RJ45 port. When connecting the RJ45 cable, avoid press / to select On or Off. When AMX Device Discovery is On, the projector can be detected by AMX controller. 9. Please wait for around 15 - 20 seconds,
  • BenQ SU964 | SU964 User Manual - Page 39
    and click Go. 2. The remote network operation page opens. This page allows you to operate the projector as if you were using the remote control or control panel on the projector. ii i i • Menu • Blank • () • Auto PC • Input • () See "Remote control" on page 11 for details. • () • () • OK
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    the person in charge of it. ii. You can adjust the LAN Control Settings. iii. Once set, access to the remote network operation on this projector has been password- protected. iv. Once set, access to the tools page has been password-protected. After making the adjustments, press the Send button and
  • BenQ SU964 | SU964 User Manual - Page 41
    English The info page displays the information and status of this projector. Press Exit to go back to the remote network operation page. For more information, visit http://www.crestron.com & www.crestron.com/getroomview. Using the projector 41
  • BenQ SU964 | SU964 User Manual - Page 42
    We recommend that you activate High Altitude when your environment is higher than 1500 meters (around 4920 feet) above sea level, or whenever the projector will be used for extended periods of time (>10 hours) without shutdown. To activate High Altitude: 1. Press MENU/EXIT and then press / until the
  • BenQ SU964 | SU964 User Manual - Page 43
    appears. Press POWER/OFF ( II ) again. • The Power indicator light flashes orange and the fans run for about two minutes to cool the lamp. The projector will not respond to any commands until the cooling process is complete. • Then, the Power indicator light is a steady orange once the cooling
  • BenQ SU964 | SU964 User Manual - Page 44
    Tuning 3D Color Management Red Gain Green Gain Blue Gain Red Offset Green Offset Blue Offset Primary Color Hue Saturation Gain 0-31 Cool/Normal/Warm/Lamp Native 0-200 0-200 0-200 0-511 0-511 0-511 Red/Green/Blue/Cyan/Magenta/Yellow 0-100 0-100 0-100 Gamma Selection
  • BenQ SU964 | SU964 User Manual - Page 45
    3/ Off On/Off Auto/Full/Limit On/Off On/Off On/Off 0 ~ 10 0 ~ 5 0 ~ 5 On/Off H: -10 ~ 0 ~ 10/ V: -10 ~ 0 ~ 10 0 ~ Auto ~ 31 -15 ~ 0 ~ 15 Using the projector 45
  • BenQ SU964 | SU964 User Manual - Page 46
    English Language Projector Installation Menu Settings System Setup: Basic Operation Settings Remote Receiver Panel Key Lock Background Color Splash Disable/30 min/1 hr/2 hr/3 hr/4 hr/8 hr/ 12 hr Front/Rear/Front+Rear/Off On/Off BenQ/Black/Blue/Purple BenQ/Black/Blue On/Off 46 Using the projector
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    Alternative Reset / Cancel Reset / Cancel Lamp 1 Usage Time Normal Mode Economic Mode Lamp 2 Usage Time Normal Mode Economic Mode Equivalent Lamp 1 Hour Equivalent Lamp 2 Hour On/Off RS232 HDBaseT Wired /DHCP/IP Address/Subnet Mask/Default Gateway/DNS server/ Apply On/Off Using the projector 47
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    ~ 100 0 ~ 100 0 ~ 15 Expert 1/Expert2/Cool/Normal/Warm/ Lamp Native Red Gain (0 ~ 100) Green Gain (0 ~ 100) Blue Gain (Apply / Cancel) On/Off 1.6/1.8/2.0/2.2/2.4/2.5/2.6/2.8/BenQ On/Off 0 IRE / 7.5 IRE projector detects at least one valid signal. If there is no equipment connected to the projector
  • BenQ SU964 | SU964 User Manual - Page 49
    Picture menu Function Description Picture Mode Pre-defined picture modes are provided so you can optimize your projector picture set-up to suit your program type. See "Selecting a preset mode" on page . 3D Color Management See "Color Management" on page 32 for details. Using the projector 49
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    , heart problems, or have any other existing medical condition should be refrained from watching 3D content. The default setting is Auto and the projector automatically chooses an appropriate 3D format when detecting 3D contents. If the projector cannot recognize the 3D format, manually choose
  • BenQ SU964 | SU964 User Manual - Page 51
    it acquires a signal. If the function is not activated, the projector selects the last used input source. Selects an input source type for the HDMI signal. Auto is the default and recommended setting. You can also manually select the source type. The different source types carry different standards
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    screen that will be displayed when there is no input source detected. Allows you to select which logo screen will be displayed during projector startup. You can choose BenQ logo screen, Blue screen or Black screen. Press ENTER to display the grid test pattern. It helps you adjust the image size and
  • BenQ SU964 | SU964 User Manual - Page 53
    high altitude environment" on page 42 for details. Lamp Mode Selects the projector lamp power among Normal-Dual, Economic-Dual, Normal-Single the projector using a suitable RS-232 cable and update or download the projector's firmware. This function is intended for qualified service personnel
  • BenQ SU964 | SU964 User Manual - Page 54
    when the Video signal is selected. Network Selecting On enables the function. The projector is able to provide the network function when it is in standby mode. When to use these standards to obtain optimal picture quality from BenQ video display devices. Accordingly, we recommend that setup and
  • BenQ SU964 | SU964 User Manual - Page 55
    resolution of the input signal. 3D Format Shows the current 3D mode. Only available when 3D mode is enabled Color System Shows input system format. Lamp 1 Usage Time Lamp 2 Usage Time Shows the total lamp time used. Firmware Version Shows the current firmware version Using the projector 55
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    Never remove any parts of the projector except the lamp. Contact your dealer or local customer service center if the projector fails to operate as expected. are within the recommended range for the projector. Please refer to the Spec. page in this manual or consult your dealer about the range.
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    light output will be reduced and result in darker projected pictures. Setting the projector in Economic-Dual mode also extends the lamp life. To set Economic-Dual mode, go to the System Setup: Advanced > Lamp Settings > Lamp Mode menu and press ENTER. Press to select Economic-Dual and press ENTER
  • BenQ SU964 | SU964 User Manual - Page 58
    Lamp1>XXXX Hours Lamp2>XXXX Hours Order a new lamp at www.BenQ.com OK Notice Out of lamp usage time Replace lamp then reset the lamp timer Order a new lamp at www.BenQ.com OK The lamp MUST be replaced before the projector will operate normally. Press ENTER to dismiss the message. Notice Replace
  • BenQ SU964 | SU964 User Manual - Page 59
    hazardous waste regulations to dispose of this lamp in a proper manner. • To assure optimal performance from the projector, it is recommended that you purchase a qualified projector lamp for lamp replacement. • If lamp replacement is performed while the projector is suspended upside-down from the
  • BenQ SU964 | SU964 User Manual - Page 60
    water might splash on it, children can reach it, near or above heat sources, or near flammable materials. • Do not insert your hand into the projector when the lamp is removed. If you touch the optical components inside, it could cause blurred images. 60 Additional information
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    pushed fully and firmly in place. 8. Tighten the screw securing the lamp box. Reconnect the lamp connector. 9. Ensure the handle is fully locked in place. 11. Tighten the screws on the lamp cover. 12. Reapply power and turn the projector back on. Notes • Please be careful to not over-tighten the
  • BenQ SU964 | SU964 User Manual - Page 62
    Off Off Orange Scaler reset fail (video projector only) LAN download fail LAN download OK Lamp 1 Life exhausted Lamp 2 Life exhausted Off Burn-in ON Off Burn-in OFF Off Lamp 1 error in normal operation Red Lamp 2 error in normal operation Red Both lamps fail Off Lamp is not lit up Thermal events
  • BenQ SU964 | SU964 User Manual - Page 63
    English Troubleshooting Problem The projector does not turn on. No picture. Image is Attempting to turn the projector on Wait until the cooling down process has again during the cooling process. completed. The lamp cover is not securely attached. Correctly attach the lamp cover. (See page 59
  • BenQ SU964 | SU964 User Manual - Page 64
    without notice. Optical Projection system Native resolution Lens Projection screen size Lamp Electrical Compatibility Single-chip DLP™ system 0.67" DLP (1920 type USB x 1 IR receiver x 2 LAN x 1 (RJ45) General characteristics Projector weight < 13 kg (28.66 lbs) Power VAC 100-240V, 10 A, 50
  • BenQ SU964 | SU964 User Manual - Page 65
    English Dimensions 443 mm x 354.7 mm x 167 mm (W x D x H) 380.8 354.7 167 Ceiling mount installation Ceiling mount screws: M5 (Max. L = 25 mm; Min. L = 20 mm) 72.52 298 266 24 443 143.39 Unit: mm 127.7 577.70 537.90 46 70 222 288 230.92 443.03 202.86 380.8 Additional information 65
  • BenQ SU964 | SU964 User Manual - Page 66
    85.5 106.5 121.75 162 146.25 154 30.24 57.28 80 100 * Supported timing for 3D signal with Frame Sequential, Top-Bottom and Side-by-Side format. ** Supported timing for 3D signal with Frame Sequential format. *** Supported timing for 3D signal with Top-Bottom and Side-by-Side format. 66 Additional
  • BenQ SU964 | SU964 User Manual - Page 67
    to EDID file and VGA graphic card limitations. It is possible that some timings cannot be chosen. Supported timing for HDMI (HDCP) input Format Resolution Refresh rate (Hz) H. Freq. (KHz) Pixel Freq. (MHz) 480i 720 (1440) x 480* 59.94 15.73 27 480p
  • BenQ SU964 | SU964 User Manual - Page 68
    30 33.75 74.25 1080/50P 1920 x 1080 50 56.25 148.5 1080/60P 1920 x 1080 60 67.5 148.5 * Supported timing for 3D signal with Frame Sequential format. Supported timing for Video input Format Refresh rate (Hz) H. Freq. (KHz) NTSC* 60 15.73 NTSC 4.43 60 15.73 PAL-B/D/G/H/I/N 50
  • BenQ SU964 | SU964 User Manual - Page 69
    fails to operate the product in accordance with BenQ's written instructions, especially the ambient humidity must be in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 3000 meters, and avoiding to operate the projector in a dusty environment. This warranty gives you
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SU964
Digital Projector
User Manual