Bose QuietComfort Ultra AirFly Pro Set Owners Guide

Bose QuietComfort Ultra AirFly Pro Set Manual

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  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 1
    Cue the music. QUIETCOMFORT ULTRA HEADPHONES
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 2
    and keep all safety and use instructions. Bose Corporation hereby declares that this product is emit any loud unusual noise. If this h­ appens, turn the headphones off and contact Bose customer service. • Remove product immediately if you notice heat coming from the product. Contains small parts
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 3
    IMPORTANT SAFETY INSTRUCTIONS • To reduce the risk of fire or electrical shock do NOT expose this product to rain, dripping, splashing, or moisture and do not place liquid
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 4
    used in accordance with the instructions, may cause harmful interference Changes or modifications not expressly approved by Bose Corporation could void the user's authority Canada radiation exposure limits set forth for general population your local municipality, disposal service, or the shop where
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 5
    9F., No.10, Sec. 3, Minsheng E. Road, Zhongshan Dist. Taipei City 10480, Phone Number: +886-2-2514 7676 | Bose Limited, Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom Input Rating: 5V p 0.5A | Charging Temperature Range: 32° F to 113° F (0° C to 45° C) | Discharging
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 6
    as components of the Bose QuietComfort Ultra Headphones, use the Bose app. You can access this ­information from the Settings menu. Apple, the Apple logo, iPad, iPhone, and macOS are trademarks of Apple Inc., r­egistered in the U.S. and other countries. App Store is a service mark of Apple Inc
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 7
    CONTENTS WHAT'S IN THE BOX Contents...11 BOSE APP Download the Bose app...12 HEADPHONE CONTROLS Power on...14 Power off...15 Auto-off...15 Media playback and volume...16 Phone calls...17 Modes...18 Immersive audio settings...18 Mobile device voice control...18 SHORTCUTS Enable your shortcut...19 Use
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    the immersive audio setting...23 Change the mode...23 Use your shortcut...23 Immersive audio while on a phone call...24 LISTENING MODES Modes...25 Aware mode with ActiveSense...25 Change the mode...26 Add or remove modes from the headphones 26 BLUETOOTH® CONNECTIONS Connect using the Bose app...27
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 9
    ...36 Hear the battery level...36 HEADPHONE STATUS Bluetooth status ...37 Battery status...38 Power and charging status ...38 Update and error status ...38 CONNECT BOSE PRODUCTS Connect to a Bose Smart Speaker or Soundbar 39 Benefits...39 Compatible products...39 Connect using the
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 10
    CONTENTS TROUBLESHOOTING Try these solutions first...47 Other solutions...47 Reset the headphones...55 Restore the headphones to factory settings...56 | 1 0 E N G
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    the following parts are included: Bose QuietComfort Ultra Headphones Carry case USB Type-A to USB Type-C® cable 3.5 mm to 2.5 mm audio cable NOTE: If any part of your product appears to be missing or damaged, don't use it. Visit support.Bose.com/QCU for troubleshooting articles, videos, and
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 12
    future updates and new features made available by Bose. NOTE: If you've already downloaded the Bose app for another Bose product, you can add the headphones from the main screen. DOWNLOAD THE BOSE APP 1. On your mobile device, download the Bose app. BOSE 2. Follow the app instructions. | 1 2 E N G
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    HEADPHONE CONTROLS The headphone controls are located on the back of the right earcup. Microphone Status light USB-C® port 2.5 mm audio port Microphone Multi-function button Volume strip Bluetooth/Power button | 1 3 E N G
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    HEADPHONE CONTROLS POWER ON Press and release the Bluetooth/Power button. After a few seconds, you hear a tone, and a voice prompt announces the battery level. The status light glows according to the current charge level (see page 38). NOTES: • When you power on the headphones and hear the tone, the
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 15
    power off after 24 hours of inactivity. To power on the headphones, press and release the Bluetooth/Power button. NOTE: To change the auto-off setting, use the Bose app. You can access this option from the
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 16
    HEADPHONE CONTROLS MEDIA PLAYBACK AND VOLUME The Multi-function button controls media playback. The volume strip controls the volume. Multi-function button Volume strip FUNCTION Play/Pause WHAT TO DO Press the Multi-function button. Skip forward Double-press the Multi-function button. Skip
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    HEADPHONE CONTROLS PHONE CALLS The Multi-function button controls phone calls. There are four microphones for phone calls on the headphones -­­ two on the left earcup and two on the right earcup. Microphone Microphone Multi-function button FUNCTION Answer a call WHAT TO DO Press the Multi-
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 18
    the mode. For information about changing the mode, see page 25. IMMERSIVE AUDIO SETTINGS For information about changing the immersive audio setting, see page 23. MOBILE DEVICE VOICE CONTROL You can set a shortcut to access your mobile device voice control using the headphones. The microphones
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    easily access one of the following functions: • Cycle through immersive audio settings (see page 22) • Access Spotify • Use your mobile device voice level (see page 36) ENABLE YOUR SHORTCUT To enable your shortcut, use the Bose app. To access this option, tap Shortcut on the main screen. USE YOUR
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 20
    headphones. You can automatically play/pause audio and answer phone calls. NOTE: To manage on-head detection features, use the Bose app. You can access this option from the Settings menu. AUTO PLAY/PAUSE When you lift the right earcup off your ear or remove the headphones, audio pauses. To resume
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    . To adjust noise cancellation while on a call, change the mode (see page 26). NOTE: To adjust self voice, use the Bose app. You can access this option from the Settings menu. USE NOISE CANCELLATION ONLY You can use noise cancellation only, without audio or interruptions from phone calls. 1. Do one
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    front of you that follow the movements of your head. NOTE: This setting is used by default in ­Immersion mode. Use for the most consistent , the speakers recenter on your position. • To access this option, use the Bose app. Tap Immersive Audio on the main screen. Use for the most realistic and
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    by changing the mode or using a shortcut to cycle through immersive audio settings. TIP: You can also change the immersive audio setting using the Bose app. To access this option, tap Immersive Audio on the main screen. Change the mode For information about changing the mode, see page 26. NOTES
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    ImMmMeErRsSiIvVeE aAuUdDiIOo IMMERSIVE AUDIO WHILE ON A PHONE CALL When you make or receive a phone call, immersive audio is temporarily set to Off. When you end the call, the headphones return to the previous immersive audio setting. | 2 4 E N G
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    the headphones to power on with the last mode used, use the Bose app. You can access this option from the Settings menu. • For information about noise cancellation and immersive audio settings, see page 21 and page 22. Aware mode with ActiveSense The dynamic noise cancellation of Aware mode with
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 26
    the main screen. Add or remove modes from the headphones To access modes on the headphones, they must be set as favorites in the Bose app. By default, Quiet, Aware, and Immersion modes are set as favorites. To add or remove modes from the headphones, tap Modes on the main screen and customize
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    to two devices at a time (multi-point ­connection). You can play audio from only one device at a time. NOTES: • For the best experience, use the Bose app to set up and connect your mobile ­device (see page 12). • For information about connecting using Fast Pair, see page 31. CONNECT USING THE
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 28
    Bluetooth feature is usually found in the Settings menu. 3. Select your headphones from the device list. NOTE: Look for the name you entered for your headphones in the Bose app. If you didn't name your headphones, the default name appears. Bose QC Ultra Headphones Once connected, the status light
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    play audio from one device at a time. • To manage or disable the multi-point connection feature, use the Bose app. You can access this option from the Settings menu. • Disabling the multi-point connection feature disconnects the second connected device. SWITCH BETWEEN TWO CONNECTED MOBILE ­DEVICES
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    the correct device name. You hear a tone that indicates when the device is connected. TIP: You can also reconnect a previously-connected device using the Bose app (see page 12). NOTE: If two devices are already connected to the headphones, the newly-connected device replaces the older of the two
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    displays on your device prompting you to pair the headphones. NOTE: If you don't see a notification, check that notifications are enabled for the Google Play Services app on your device. 3. Tap the notification. NOTE: You can also tap the button on the notification to download the
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    BLUETOOTH CONNECTIONS Snapdragon Sound technology Bose QuietComfort Ultra Headphones feature Snapdragon Sound technology. ­Snapdragon Sound ­optimizes NOTE: To see which Snapdragon Sound features the headphones support and check if your device is ­compatible, visit: support.Bose.com/QCU | 3 2 E N G
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    WIRED CONNECTIONS CONNECT THE AUDIO CABLE Use the 2.5 mm to 3.5 mm audio cable to listen to audio from your source device when a Bluetooth connection isn't available. NOTES: • The headphones must be powered on for you to use the audio cable. If the battery is depleted, use the USB cable to connect
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    continue using the headphones, power them on again (see page 14). • The headphones won't charge while they're ­powered on. • The ­headphones don't support USB audio. To play audio from a source device connected as an external power source, ­connect using the Bluetooth menu on your device (see page
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    B aATtTtEerRyY CHARGE THE HEADPHONES 1. Connect the small end of the USB cable to the USB-C port on the left earcup. 2. Connect the other end to a USB-A power source such as a computer or wall charger. The headphones begin charging, and the status light glows solid amber. When the headphones are
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 36
    Battery life varies based on settings and usage. 2 Testing conducted by Bose in June 2023 using production-representative Bose QuietComfort Ultra Headphones and a variety of music tracks using A2DP Bluetooth audio streaming. Volume set to playback loudness of 75dBSPL, 3-band EQ set to zero, in Quiet
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    H EA D PBHaOttNeErSyTATU S The status light is located on the left earcup. When you place the headphones on your head or remove the headphones, the status light glows according to headphone status for 5 seconds. NOTES: • When the headphones are on your head, the status light remains off until you
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 38
    also check the battery level using the Bose app or hear the ­battery level using a shortcut. The battery level must be set as a shortcut using the Bose app (see page 19). POWER AND amber (2 to 3 seconds) Restore Blinking amber and white Error - contact Bose customer service | 3 8 E N G
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    700/Bose Soundbar 700 • Bose Smart Soundbar 600 • Bose Soundbar 500 • Bose Smart Speaker 500/Bose Home Speaker 500 • Bose Home Speaker 300 • Bose Portable Smart Speaker/Bose Portable Home Speaker New products are added periodically. For a complete list and more information, visit: support.Bose.com
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    ­holding until you hear "Ready to connect another device" and the status light blinks blue. 2. Use the Bose app to connect the headphones to a compatible Bose p­ roduct. For more information, visit: support.Bose.com/Groups NOTES: • It could take up to 30 seconds to connect. • Make sure that the
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 41
    within 30 ft (9 m) of your soundbar or speaker. RECONNECT TO A BOSE SMART SPEAKER OR SOUNDBAR Use the Bose app to reconnect the headphones to a previously-connected ­compatible Bose ­product. For more information, visit: support.Bose.com/Groups NOTES: • Your soundbar or speaker must be within range
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 42
    CARE AND MAINTENANCE STORE THE HEADPHONES The earcups rotate for easy, convenient storage. Place the headphones flat into the case. 1. Place your hands around each earcup. Left earcup Right earcup 2. Rotate both earcups inward so they lay flat. | 4 2 E N G
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    CARE AND MAINTENANCE 3. Slide the earcups up into the headband. 4. Fold the left earcup up toward the headband and place the headphones in the case. NOTE: Before storing the headphones for more than a few months, make sure the battery is fully charged. | 4 3 E N G
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 44
    through Bose customer service. Visit: support.Bose.com/QCU LIMITED WARRANTY Your headphones are covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty for details of the limited warranty. To register your product, visit worldwide.Bose.com/ProductRegistration for instructions
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 45
    CA RE A NBDaMttAeIrNyTE NA NC E SERIAL NUMBER LOCATION The serial number is located inside the left earcup under the scrim. The scrim is the inner screen that covers and protects the ­components inside the earcup. 1. On the left earcup, gently pull one area of the cushion away from the earcup until
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 46
    CARE AND MAINTENANCE 3. Secure the scrim back in place. 4. Align the six tabs on the cushion mounting flange with the six slots on the earcup, then press the cushion until all six tabs snap into each slot. You will hear and feel a snap when the cushion is properly in place. CAUTION: To ensure
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 47
    to identify symptoms and ­solutions to common problems. You can also access troubleshooting articles, videos, and other resources at: support.Bose.com/QCU If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact OTHER SOLUTIONS SYMPTOM SOLUTION
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 48
    TROUBLESHOOTING SYMPTOM SOLUTION Headphones don't reconnect with macOS Reconnect the headphones using the Bluetooth menu on ­ your computer. Use the Bose . Make sure you have given the Bose app access to Bluetooth connections in your mobile device Settings menu. With the headphones powered on,
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 49
    TROUBLESHOOTING SYMPTOM SOLUTION Bose app doesn't work on mobile device Make sure your mobile device is compatible with the Bose app and meets minimum system requirements. For more information, refer to the app store on your mobile device. Uninstall the Bose app on your mobile device. Reinstall
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 50
    TROUBLESHOOTING using the Bose app (see page 20). You can access this option from the Settings menu. Audio . Play audio from a different application or music service. Play audio from content stored directly on your 33). The ­headphones don't support USB audio. Reset the headphones (see page 55). See "Headphones
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 51
    TROUBLESHOOTING re using the Bose app for setup (see page 12). Play audio from a different application or music service. Play audio Stereo A2DP. Check your device's Bluetooth/ audio settings menu to make sure the correct audio profile page 27). Visit support.Bose.com/QCU to see how-to videos. Reset the headphones (see
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 52
    TROUBLESHOOTING SYMPTOM SOLUTION No sound from a source device connected by an audio cable Make sure the headphones are powered on (see page 14). The headphones don't support passive audio, meaning that they require power to use the audio cable. If the battery is depleted, use the USB cable to
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 53
    (see page 26). Difficulty hearing own voice while on a phone call Use the Bose app to adjust self voice. You can access this option from the Settings menu. Change the mode to Aware mode (see page 26). Use the Bose app to create a custom mode for use during calls. Experiment with different noise
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 54
    TROUBLESHOOTING SYMPTOM Not receiving call notifications SOLUTION Check the Bluetooth menu on your mobile device to make sure the headphones are connected. Make sure your mobile device isn't set to Do Not Disturb. Make sure voice prompts are enabled using the Bose app (see page 12). You can access
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 55
    TROUBLESHOOTING RESET THE HEADPHONES If the headphones are unresponsive, you can reset them. Resetting the headphones resets the product controls and reboots the headphones. It doesn't clear any device settings , additional troubleshooting and support is available at: support.Bose.com/QCU | 5 5 E N G
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    set up for the first time. Restoring to factory settings is only recommended if you are having issues with the headphones or you have been instructed to do so by Bose customer service to resolve your issue, additional troubleshooting and support is available at: support.Bose.com/QCU | 5 6 E N G
  • Bose QuietComfort Ultra AirFly Pro Set | Owners Guide - Page 57
    ©2024 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM884885-0010 Rev. 04
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QUIETCOMFORT
ULTRA HEADPHONES
Cue the
music.