Bose SoundDock Portable Owners' guide - Page 11

English TAB 2 TAB 3 TAB 4 TAB 5 TAB 6 TAB 7 TAB 8 Troubleshooting SOUNDDOCK® PORTABLE DIGITAL MUSIC SYSTEM Problem Your iPod/iPhone does not dock properly The dock does not open or close properly No sound What to do • Remove your iPod/iPhone from the dock and check for obstructions on the connectors in the dock and on your iPod/iPhone. Then reseat it in the dock. • Use a soft, dry cloth to wipe the outside of the dock, whether it is open or closed. • Blow around the edges of the dock to remove any dirt or debris from the crevices. • Increase the volume setting for the system. • Make sure the SoundDock® Portable is charged or the system is plugged in, your iPod/iPhone is turned on, and a music track is selected and playing. • Remove your iPod/iPhone from the dock, wait five seconds, then firmly reseat it. You may need to do this a few times. • With another sound device, be sure your iPod/iPhone is removed from the dock and the second device is properly connected, turned on with the volume turned up, and set to play. • If the other sound device is connected and playing, press any button on the remote control to activate the system. • Unplug the SoundDock Portable system and remove the battery from the back of the system to completely shut off any power to it. Then reattach the battery and plug the system in again. • Make sure you have the latest version of software on your iPod/iPhone. 9